LBBrentCaseStudy

London Borough of Brent








Case Study


































www.passengertransportsoftware.com











Mission Software // Proven Excellence

The London Borough of Brent


1996 to 2018 (Then merged with LB Harrow)




SEN transport team of 11 staff, 260 routes, 850 live passengers, own fleet and contracted out
routes. Annual budget in excess of £6 Million pounds. Operates from a depot with additional
SEN team using Mission live from the town hall.


The Challenge



The system must process the daily management of vehicles, routes, drivers, PA’s, sched-
ules and passengers with complex special needs quickly and easily. Staff must have
quick search and find for all data in the system – especially phone and email details.


Supply a system that works for scheduling, daily despatch, workshop, accounts, remote
SEN & ASC staff, management costs, statistics and performance analysis.



System has to run and be fully supported on the Brent Council Intranet.





The Solution


Mission created an initial multi-user database system to handle all aspects of the LB
Brent requirements. This was then upgraded to a full web system and Mission staff
designed all forms, reports and processes to match the exact workflow processes of

the LB Brent SEN transport team.


T
The scheduler analysed every single route and optimiser where necessary. This ensured he scheduler analysed every single route and optimiser where necessary. This ensured
lowest cost routing and proof of best practice. The scheduler integrates with the Pro-
viders agreed rates data and suggest lowest cost providers. Workshop and fleet man-
agement was enhanced to handle MOT’s, servicing, Jobs, stock purchasing and
timesheets.


The Town Hall SEN teams were given access to the system to add new passengers for
routing and scheduling, this was especially beneficial as travel for the new school year

was being planned.







Mission Software // Proven Excellence

The Benefits




The high level of customisation meant that LB Brent received a system exactly designed
to SEN transport requirements and matched their own workflow processes.


The Mission MPS software replaced a clunky spreadsheet system that did not give the
multi-site and multi-user processing required. The transport team moved very quickly
to role based processing with forms and reports exactly suited to their daily work. This
lead to instant process and efficiency improvements.


By integrating the workshop with the transport team, daily management of vehicle y integrating the workshop with the transport team, daily management of vehicle
B
availability and repairs improved. Staff timesheets, driver and PA availability improved
scheduling with “today”, “this week” and “this month” schedule views.


Improved monthly financial and statistical analysis was available and by integrating
with the Council Oracle systems true integrated processing cut down rekeying accounts
information each month.


Costs savings thosts savings through improved processes and scheduling were estimated to be
C
worth around £300,000 per annum. Over the course of 22 years of partnership
with Mission this equates to around £6.6 million of cost savings or one whole year
of SEN transport costs.








MPS software will exceed your expectations Contact Us
in terms of features, support, price and
future enhancements; quite simply, more Mission Software
for less. 3rd Floor
86-90 Paul Street
Easily manage every part of your SEN London
passenger transport operations. EC2A 4NE
United Kingdom
W We know the problems you face and have
the solutions you need. T
Tel: +44 (0) 333 920 2149
Email: [email protected]
www.passengertransportsoftware.com




Mission Software // Proven Excellence