E-BOOK IMS656

ORGANIZATION AND INFORMATION SYSTEM E-BOOK JANUARY 2022

ORGANIZATION AND
INFORMATION SYSTEM

E-BOOK USD $3.00  ISSUE NO 12 

IMR652 ELEK B

FACULTY OF INFORMATION MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UiTM)

KAMPUS PUNCAK PERDANA SHAH ALAM



BACHELOR OF INFORMATION SCIENCE (HONS.)
INFORMATION SYSTEM MANAGEMENT (IM245)



MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT

(IMR656)



ASSIGNMENT:
E-BOOK



PREPARED BY:
MUZAMMIL BIN MOHAMMAD NOOR (2019853844)

MUHAMMAD NABIL BIN MAHADI(2020483426)
NUR ALIF FITRI BIN MOHD JAMHARI (2020844286)

NORATIKAH BINTI AMAT JUFRI (2020483752)







GROUP:
IM2456A



PREPARED FOR:
YANTY RAHAYU BINTI RAMBLI



SUBMISSION DATE:

15 JULY 2022

TABLE OF
CONTENT

1-30 ORGANIZATIONAL
PROFILE

1-40 INFORMATION SYSTEM/
APPS / TOOLS TO
MANAGE:

PERSONNEL/STAFF
INFORMATION
SYSTEM
SYSTEM/COMPUTER
NETWORK
DATA/DATABSE

42 IT/IS CUSTOMER
SUPPORT SERVICES

42-44 IT/IS
MANUAL/PROCEDURE/
STANDARD

ISSUES AND

45 CHALLENGES OF IT/IS IN

ORGANIZATION

46-48 RECOMMENDATION AND

CONCLUSION

inspiration

T he Inland Revenue Board of Malaysia (IRBM) "TOGETHER WE DEVELOP THE
NATION."
is one of the Ministry of Finance's primary
revenue collection agencies. The Inland Revenue Mission
Board of Malaysia (IRBM) was established in
accordance with the Inland Revenue Board of To Provide excellent tax service by
Malaysia Act 1995 to give it more autonomy, Improving voluntary compliance
particularly in financial and personnel Implementing an integrated and transparent
management, and to improve the quality and taxation system
effectiveness of tax administration. Increasing operational effectiveness through
innovative processes and information
On March 1, 1996, the Department of Inland technology
Revenue Malaysia was established as a board and Enhancing a competent workforce
is now formally known as IRBM. The agency is
responsible for the overall administration of Vision
direct taxes under the following Acts:
A Leading Tax Administrator
Income Tax Act 1967
Petroleum (Income Tax) Act 1967
Real Property Gains Tax Act 1976
Promotion of Investments Act 1986
Stamp Act 1949
Labuan Business Activity Tax Act 1990

INSIDER |  1

inspiration Policy:

DEPARTMENT Tax Policy Department
UNIT Legal Department
Tax Research Department
Dispute Resolution Department
International Taxation Department

Tax Operation:

IT Department
Revenue Collection Department
Tax Operation Department
Corporate Services Department
RPGT & Stamp Operation
Department

Compliance:

Tax Compliance Department
Special Industry Branch
Large Taxpayer Branch
Investigation Department
Intelligence & Profiling Department
Multinational Tax Branch

Management:

Tax Compliance Department
Special Industry Branch
Large Taxpayer Branch
Investigation Department
Intelligence & Profiling Department
Multinational Tax Branch

Personnel:

Member of Board: 7 Members

Management team: 24 Employees

State Director: 12 Employees




INSIDER | 2





inspiration

PRODUCT & SERVICES

TAX IDENTIFICATION NUMBER STATISTIC
E- JANJI TEMU E- DAFTAR NIAGA
TAX PAYMENT OFFICE CLOSING NOTICE
IRBM TAXPAYER ROADMAP E- RESIDENCE
EJEN CUKAI STOPPAGE ORDER
STAMPS PIN NUMBER

INSIDER | 2



Background Organisation

DRB-HICOM Berhad (“DRB-HICOM” or the “Group”) is one of the nation’s
largest and most diverse conglomerates. We are mainly involved in the
Automotive, Services and Properties sector. The Group has recently seen a
revitalisation of its businesses, through the creation of new revenue streams
and the injection of new lines of businesses through the execution of
strategic moves aimed at increasing growth and profitability.

Arising from a merger between Heavy Industries Corporation of
Malaysia Berhad (HICOM) and Diversified Resources Berhad (DRB) in
2000,
DRB-HICOM has been actively expanding its portfolio in creating end-to-
end value chains for its key businesses. It has also embarked on a
rationalisation strategy to dispose of non-core assets.
Thus implementing a leaner and more efficient developmental resources
management plan.

Organization Details

DRB-HICOM Berhad
Registration No: 199001011860 (203430-W)

Level 5, Wisma DRB-HICOM
No. 2, Jalan Usahawan U1/8, Seksyen U1

40150 Shah Alam, Selangor.
Tel: +603 2052 8000
Fax: +603 2052 8099

Website: www.drb-hicom.com
Email: [email protected]



Nature Business
Investment in the automotive (including defence and composite
manufacturing), services (including integrated logistics, banking and
postal businesses) and property assets and construction segments




Department unit
·Manufacturing and Engineering

·Automotive
·Defence


Personnel

Member of board : 6 Members
Group management committee : 7 Members

Management team : 17 members

Organizational Chart

Tan Sri Wan Zulkiflee Wan Ariffin
Chairman/Independent Non-Executive Director
Chairman of Board Nomination and Remuneration Committee



Dato’ Sri Syed Faisal Albar Syed A.R. Albar

Group Managing Director



Datuk Ooi Teik Huat
Non-Independent Non-Executive Director

Member of Board Audit Committee
Member of Board Nomination and Remuneration Committee

Member of Board Risk and Sustainability Committee



Dato’ Ibrahim Taib
Senior Independent Non-Executive Director

Chairman of Board Audit Committee
Member of Board Risk and Sustainability Committee



Datuk Idris Abdullah
Independent Non-Executive Director
Chairman of Board Risk and Sustainability Committee
Member of Board Audit Committee
Member of Board Nomination and Remuneration Committee



Sharifah Sofia Syed Mokhtar Shah
Non-Independent Non-Executive Director

Organisation background
We expose the pulse of diversified opportunities for those seeking to expand
or invest with impact.
Bursa Malaysia is an exchange holding company incorporated in 1976 and
listed in 2005.

One of the largest bourses in ASEAN, Bursa Malaysia helps over 900
companies raise capital – whether through the Main Market for
established large-cap companies.

The ACE Market for emerging companies of all sizes, or the LEAP Market
for up-and-coming SME companies.

As an inclusive marketplace, Bursa Malaysia provides easy access to
many investment products and services.

Connecting domestic and foreign market participants to all types of
opportunities to help them to expand or invest with impact

OUR VISION
To be ASEAN’s leading, sustainable and globally-connected marketplace.
As we advance towards achieving this vision, our focus remains on the interests of all our
stakeholders, to fulfil our commitment of Creating Opportunities, Growing Value.

DIVERSE. INNOVATIVE. SUSTAINABLE.
A global torchbearer in conventional and Shariah markets.
Bursa Malaysia is globally-recognised as the best, most innovative exchange in
Shariah investment – a distinction earned from pioneering various innovations in
Islamic finance, such as Bursa Malaysia-i – the world’s first end-to-end Shariah
investing platform, and Bursa Suq-Al-Sila’– the world’s first end-to-end Shariah-

compliant commodity-trading platform.



Organisational Details

LOCATION



BURSA MALAYSIA BERHAD 197601004668 (30632-P)
EXCHANGE SQUARE
BUKIT KEWANGAN

50200 KUALA LUMPUR



CONTACTS
(603) 2034 7000
(603) 2332 7000
(603) 2732 5258
MAIL AND WEBSITE



GENERAL ENQUIRIES AND COMPLAINTS:

03-27320067 OR VIA LINK



HTTPS://BURSA2U.BURSAMALAYSIA.COM/



BURSA ANYWHERE: 03-20347090
OR EMAIL AT

[email protected]



BURSA CDS ACCOUNTS: 03-20347007



OR EMAIL AT
[email protected]

NATURE OF BUSINESS
BURSA MALAYSIA IS ONE OF THE LARGEST BOURSES

IN ASEAN. WE OPERATE AND REGULATE A FULLY
INTEGRATED EXCHANGE OFFERING A

COMPREHENSIVE RANGE OF EXCHANGE-RELATED
FACILITIES INCLUDING LISTING, TRADING,
CLEARING, SETTLEMENT AND DEPOSITORY
SERVICES

BUSINESS PROCESS/ACTIVITIES
BURSA MALAYSIA IS THE FRONTLINE REGULATOR

OF THE MALAYSIAN CAPITAL MARKET AND HAS
THE DUTY TO MAINTAIN A FAIR AND ORDERLY
MARKET IN THE SECURITIES AND DERIVATIVES
THAT ARE TRADED THROUGH ITS FACILITIES.
AS AN INTEGRATED EXCHANGE, BURSA MALAYSIA

ALSO HAS THE DUTY TO ENSURE ORDERLY
DEALINGS IN THE SECURITIES DEPOSITED WITH

BURSA MALAYSIA, AND ORDERLY, CLEAR AND
EFFICIENT CLEARING AND SETTLEMENT

ARRANGEMENTS FOR TRANSACTIONS CLEARED
AND SETTLED THROUGH ITS FACILITIES.

IN FURTHERANCE OF THESE DUTIES, BURSA
MALAYSIA HAS PUT IN PLACE A COMPREHENSIVE
AND EFFECTIVE REGULATORY AND SUPERVISORY
FRAMEWORK TO REGULATE THE MARKET AND ITS
PARTICIPANTS, INCLUDING THE LISTED ISSUERS

AND THEIR DIRECTORS AND ADVISERS,
PARTICIPATING ORGANISATIONS, TRADING
PARTICIPANTS, CLEARING PARTICIPANTS,

AUTHORISED DEPOSITORY AGENTS AND
AUTHORISED DIRECT MEMBERS.



PERSONNEL
BOARD OF DIRECTOR : 9 MEMBERS
MANAGEMENT COMMITTEE : 9 MEMBERS
HEADS OF DIVISIONS AND DEPARTMENTS : 15 MEMBERS

MANAGEMENT OF INFORMATION
SYSTEMS DEPARTMENT

Media Prima

Media Prima Berhad (Media Prima or
the Group) is Malaysia ‘s leading fully-
integrated media company with a
complete repertoire of media-related
businesses in television, print, radio,
out-of-home advertising, content
creation and digital media.

Media Prima is a constituent company
of the FTSE4Good Index Series, a
benchmark and tradable indexes for
ESG (Environmental, Social and
Governance) investors. Membership to
the FTSE4Good Index Series is a
strong endorsement of Media Prima’s
commitment to responsible business
practices, good corporate governance
and care for the environment

MISSION

To enrich lives by informaing,
entertaining, and angaging
across all media.

VISION

To be the leading digital first
content and commerce
company

INSIDER | 2

Corporate Structure Media Prima Audio Channel Television

Media Prima Audio is represented In television, the Group maintains its
through four broadcast brands such as
Hot FM, Fly FM and 8FM. Audio+ is part of number one position through its four
its digital listening initiative where the
super app supports all four radio channels such as TV3, 8TV, NTV7,
stations as well as podcasts and other
engaging content. and TV9. Media Prima is homme to

National News Brand Malaysia’s fastest growing home

Media Prima is the owner of The New Straits shopping network, WOWSHOP, and
Times Press (Malaysia) Berhad, Malaysia’s
largest publisher with three national news is the pioneer behind tonton,
brands such as New Straits Times, BH (Berita
Harian) and Harian Metro. Its Production and Malaysia’s first and most popular
Distribution unit, Print Towers Sdn Bhd, is a
full- fledged, stand-alone commercial video streaming portal. The Group
newspaper printing and logistics business,
that undertakes orders beyond Media Prima. also owns Primeworks Studios,

Malaysia’s largest content

production company.

INSIDER | 2

·

ORGANIZATION

·

CHART






INSIDER | 2

ASTRO local and vernacular content yearly,
MALAYSIA creating countless memorable
HOLDINGS moments for millions of Malaysians.
BERHAD
They offer the best of home
Astro Malaysia Holdings Berhad entertainment with their 4K UHD
(Astro) is Malaysia’s leading content Ultra Box and HD Ulti Box, both of
and entertainment company, serving which can be self-installed and run on
5.6 million homes or 72% of Malaysian either satellite or broadband. To
TV households, 8,000 enterprises, 17.5 broaden their reach to digital natives
million weekly radio listeners across and expand their content choice, they
FM and digital, 14.0 million digital introduced the all-new Astro
monthly unique visitors and 3.2 experience, enabling customers to
million shoppers across its TV, radio, stream their favourite content from
digital and commerce platforms. At Astro GO, Disney+ Hotstar, Netflix,
Astro, they are committed to HBO GO, TVBAnywhere+ and iQIYI
entertaining, informing and engaging including live sports and their
their customers with the best local, flagship shows all in one place via
regional and international content. As satellite and Astro Fibre, their own
the largest content creator in the internet service. Their own streaming
country, they produce and service, sooka, offers the world’s best
commission over 11,000 hours of live sports, winning local
entertainment and exclusive originals
uniquely catered to millennials.

INSIDER | 2

ORGANIZATIONAL
CHART (9 MEMBERS)

SENIOR LEADERSHIP
(21 MEMBERS)

MANAGEMENT OF INFORMATION INSIDER | 2
SYSTEMS DEPARTMENT

TELEVISION PRODUCT /
SERVICES

RADIO

ECOMMERCE

MANAGEMENT OF INFORMATION INSIDER | 2
SYSTEMS DEPARTMENT

SIM E DARBY

ADDRESS
Address : Sime Darby Berhad, Level 9, Menara Sime

Darby, Oasis Corporate Park, Jalan PJU 1a/2, Ara

Damansara, 47301 Petaling Jaya, Selangor

ORGANIZATION

PROFILE









Sime Darby is today a Malaysian combination with interests in, in

addition to other things, manor arrangement, modern hardware, cars,

land, and energy. Sime Darby, a worldwide combination with north of


100,000 representatives and tasks in 23 nations, is a significant

supporter of the Malaysian economy. Its palm oil manors create 2.47


million tons of rough palm oil each year, representing 5% of

worldwide unrefined palm oil creation.

Sime Darby Plantation holds around 8,600 square kilometers of

manor land in Malaysia, Indonesia, and Liberia, which is multiple

times the size of Singapore. It changes over palm oil into purchaser

items, like cooking oil, in both upstream and downstream cycles. In

the Asia Pacific locale, the organization works showrooms for weighty

industry gear and premium brands including Porsche, Rolls-Royce,


and BMW. Sime Darby is a Malaysian property designer who

assembles municipalities from one side of the planet to the other. As


the ongoing organization's president starting around 2010, Mohd

Bakke Salleh used to work for Sime Darby's greatest investors, the


state reserve Permodalan Nasional.

LOCATION SIME
DARBY

MAPS

1.

https://www.simedarby.co

m/

2.

Telephone: 03-7623 2000

3.

Email:

[email protected]

Business


Process/Activities


Sime Darby, they have center activities in Industrial,

Motors, Logistics, and Healthcare, Sime Darby Berhad is
additionally associated with the protection fragment in
Malaysia. Sime Darby Lockton is one of Malaysia's
driving proficient gamble administrations firms gaining
practical experience in and conveying risk the board,
protection, and takaful arrangements, with more than
80 committed experts who are exceptionally prepared
and learned in their separate subject matters. They give
different key and functional gamble to the board
administrations across all enterprises. Across our
different organizations, Sime Darby Berhad means to
investigate learning experiences and extend our
worldwide impression through essential joint endeavors
and acquisitions. Reach out to us to figure out more
about how we can serve your requirements.

PRODUCT AND SERVICES

ALIF
OF MALAYSIA'S MAIN 3 COOKING OIL
BRANDS, ALIF IS AN UNRIVALED QUALITY
UNADULTERATED VEGETABLE COOKING
OIL IS PLENTIFUL IN THE CANCER
PREVENTION AGENT VITAMIN E AND IS
NORMALLY TRANS-FAT AND WITHOUT
CHOLESTEROL. ALIF IS ADDITIONALLY
HIGH IN MONOUNSATURATED FATS.

ELAIESE

THE SUPERFOOD RED PALM FRUIT OIL IS

THE IDEAL FIXING TO INTEGRATE INTO

YOUR DAY-TO-DAY DIET OR EXCELLENT

SCHEDULE. ELAIESE IS GATHERED FROM

THE FRESHEST PALM PRODUCTS OF THE

SOIL NORMALLY TO HOLD ITS HIGH

SUPPLEMENT CONTENT, FOR EXAMPLE,

PRO-VITAMIN A, VITAMIN E

TOCOTRIENOLS, PHYTOSTEROLS, COQ10,

SQUALENE, LYCOPENE, AND

POLYPHENOLS

VEMOR

TRUSTED BY COOKS AND

RESTAURATEURS,OUR SELECTIVE

SCOPE OF PASTRY

KITCHEN FATS AND DAIRY-

SUBSTITUTION DEFINITIONS ARE

INTENDED TO DELIVER THE BEST

OUTCOMES FOR MULTI-REASON

CULINARY USE

ORGANIZATION CHART

Department/Unit

Personnel


S I M E D A R B Y B H D . I S A S P E C U L A T I O N H O L D I N G

FIRM THAT WORKS IN THE EXCHANGING,

MEDICAL SERVICES, AND PLANNED OPERATIONS

ENTERPRISES. MODERN, MOTORS, LOGISTICS,

HEALTHCARE, AND OTHERS ARE THE FRAGMENTS

IN WHICH IT WORKS. DEALS, LEASING, AND GEAR


ADJUSTING, AS WELL AS DESIGNING

ADMINISTRATIONS, ARE ALL PIECES OF THE

INDUSTRIAL CLASSIFICATION. THE MOTORS


DIVISION IS LIABLE FOR A VEHICLE GET-

TOGETHER AND DISPERSION, AS WELL AS AFTER-


DEALS ADMINISTRATIONS. PORT OFFICES ARE

OVERSEEN BY THE LOGISTICS DIVISION. MEDICAL


SERVICES ARE A SUB-FRAGMENT THAT OFFERS

CLINICAL TYPES OF ASSISTANCE. PROTECTION

BROKING AND OTHER GENERAL SPECULATIONS


ARE REMEMBERED FOR THE OTHER

CLASSIFICATION. ALEXANDER GUTHRIE, DANIEL


HARRISON, SMITH HARRISON, JOSEPH

CROSFIELD, WILLIAM MIDDLETON SIME, HENRY


D'ESTERRE DARBY, AND HERBERT MITFORD

DARBY BEGAN THE PARTNERSHIP IN PETALING


JAYA, MALAYSIA, IN 1910



SYSTEM/ APPS TO MANAGE THE PERSONNEL


/STAFF IN THE SIME DARBY BERHAD

OVERVIEW

SIME DARBY PROPERTY'S MOBILE APP MAKES IT EASY FOR YOU TO FIND
THE PROPERTY YOU NEED AND ITS AREA. ACCESSIBLE EASILY AT YOUR
FINGERTIPS, IT WILL WANT TO SEE PROPERTY PRICES,
SPECIFICATIONS, AND LAYOUTS, AND THAT'S ONLY THE TIP OF THE
ICEBERG. IT CAN ALSO PARTAKE IN VIRTUAL PROPERTY TOURS GIVEN
BY SIME DARBY ITSELF AND THEY KEEP USERS REFRESHED WITH SIME
DARBY PROPERTY NEWS, DEVELOPMENTS, AND ACTIVITIES. FIND A
HOME YOU LOVE AND NEED TO SHARE WITH FRIENDS AND FAMILY.
FURTHERMORE, THE MOBILE APP ALLOWS YOU TO SHARE YOUR
FINDINGS USING EMAIL, FACEBOOK, TWITTER, OR WHATSAPP.
SUSTAINABLE PEOPLE GROUP ENGINEER, SIME DARBY PROPERTY
INVITES YOU TO BE A PIECE OF OUR ASTOUNDING EXCURSION.

FEATURES AND FUNCTIONALLY

THE NEW SIME DARBY PROPERTY MOBILE APP, ACCESSIBLE FOR THE
TWO IOS AND ANDROID PLATFORMS, WILL MAKE PROPERTY SEARCH A
BREEZE WHERE USERS CAN SEE PROPERTY PRICES, SPECIFICATIONS,
AND DESIGN AND THAT'S ONLY THE TIP OF THE ICEBERG. USERS CAN
ALSO BE REFRESHED WITH SIME DARBY PROPERTY NEWS,
DEVELOPMENTS, AND ACTIVITIES. NEW AND EXISTING SIME DARBY
PROPERTY CUSTOMERS MAY ALSO DEAL WITH THEIR PROPERTY
PORTFOLIO USING THE SMALL DASHBOARD ACCESSIBLE UNDER "MY
ACCOUNT" TO SEE BILLINGS, STATEMENTS OF ACCOUNTS, AND REPORT
DEFECTS OF THEIR ONGOING PROPERTY IF ANY. THE NEW MOBILE APP
IS SEEN BY SIME DARBY PROPERTY AS A GAME-CHANGING APPARATUS
THAT IS SET TO UPGRADE THE ORGANIZATION'S SPAN BY
DISTINGUISHING ITSELF AS A MAIN PROPERTY DESIGNER IN THE
NATION AND UNIVERSALLY.

MANAGEMENT OF INFORMATION OVERVIEW
SYSTEMS DEPARTMENT
An online leave management
Features/Functionality
system is a web-based leave

management application that

automates all aspects of employee

leave management without

sacrificing functionality. In

contrast to on-premises leave

management tools, an online

leave management system allows

employees to apply for, approve,

reject, and manage leave requests

from any location, at any time,

and on any device.

Flexible Rest Day
Eco leaves system allow the
employees to assign any rest day by
Group or individual to provide duty
rooster.

Multiple Approval
Eco leaves system can assign up to 5
levels of approval for each individual
employee.

Calendar View
Eco leaves system provide calendar
features to View who is on leave and
able to filter by depart, branch or
category.

INSIDER |  3

MANAGEMENT OF INFORMATION
SYSTEMS DEPARTMENT

Leave Entitlement
Eco leaves system provide
Unlimited categories of employee
leave entitlement vs their years of
service.

Import & Export
Eco leaves system allows to Import
from UBS Payroll. Reports able to
export to pdf or excel.

Email Notification
Eco leaves system have a Email
Notification for leave application
and approved or rejected status.

Leave Summary
In Eco leaves system Employee
view own leave BF, entitle, pending,
taken and balance instantly.

Leave Reports
Eco leaves have a feature that can
generate up to date summary and
detail leave reports by employees
for HR.

INSIDER | 5

e-PCB System by LHDN

Overview
The online Monthly Tax Deduction System or e-PCB is
a system provided based on a web application to help
employers who do not have a computerized payroll
system calculate and check the PCB.
The system also helps employers to store employee
information, remuneration, deductions/rebates, STD
paid and allows employers to send STD payment data
online to the IRBM. The use of e-PCB will save time for
employers to calculate the PCB on a monthly basis and
ensure that the PCB calculated is correct and accurate.

FEATURES AND FUNCTIONALITY
THE FACILITIES PROVIDED IN THE E-
PCB ARE:
I) ENTRY OF EMPLOYEE DATA.
II) CALCULATION OF STD BY
ALLOWING DEDUCTION/REBATE
CLAIMS ALLOWED UNDER THE INCOME
TAX ACT 1967 (ACT).
III) PCB/CP38 DATA TRANSMISSION
ONLINE. IV) ONLINE PAYMENT. V)
PRINTOUT OF FORM CP39.
VI) ANNUAL STD PAYMENT STATEMENT
FOR:
A) EMPLOYER.
B) EMPLOYEE.

E-PCB ACCESS SYSTEM
SYSTEM E-PCB CAN BE ACCESSED THROUGH THE
URL ADDRESS HTTPS://EKLS.HASIL.GOV.MY BY
USING THE MICROSOFT INTERNET EXPLORER ,
GOOGLE CHROME OR ANY INTERNET BROWSER.

FORGOT PASSWORD
IF THE USER HAS REGISTERED AND HAS AN ACTIVE

USER ID BUT FORGOT THE WORD REGISTERED
ROUTE, PLEASE CLICK ON THE LINK FOUND ON THE

E-PCB SYSTEM LOGIN PAGE

USING THE E-PCB SYSTEM
ONCE THE ACCOUNT IS ACTIVATED, USERS
CAN USE THE E-PCB SYSTEM BY ENTERING

THEIR USERNAME AND PASSWORD, THEN
CLICK ON THE E-PCB SYSTEM LOGIN PAGE

USER ROLES



A. ACCOUNT ADMINISTRATOR (EMPLOYER)



TO FACILITATE USERS, THE E-PCB SYSTEM IS
DESIGNED TO MEET THE NEEDS OF

EMPLOYERS WHO HAVE MANY EMPLOYEES.
EACH REGISTERED EMPLOYEE WILL BE
PLACED UNDER AN EMPLOYEE GROUP

CREATED BY THE ACCOUNT ADMINISTRATOR
HIMSELF. EMPLOYEE GROUP USERS HAVE
LIMITED ACCESS WHERE THIS FORM OF
CONTROL IS ESSENTIAL SO THAT THE

ACCOUNT ADMINISTRATOR (EMPLOYER) HAS
CONTROL OVER THE DATA STORED IN THE E-

PCB SYSTEM.

B. EMPLOYEE GROUP (EMPLOYEES)



EACH EMPLOYEE GROUP WILL BE GIVEN A
USER ID AND PASSWORD THAT CAN ONLY
ACCESS DATA AND MAKE PCB CALCULATIONS
FOR THAT GROUP ONLY. DATA INVOLVING
OTHER EMPLOYEE GROUPS WILL NOT BE
VIEWABLE AND ACCESSIBLE BY OTHER THAN

THE EMPLOYEE GROUP USER AND THE
ACCOUNT ADMINISTRATOR.

· ·
·Finance and Accounting HR with Global Payroll

Ramco Finance & Accounting A payroll system involves processing
application provides comprehensive and management tasks that include a
financials capabilities covering wide range of activities. In today’s fast-
payables, receivables, fixed assets, paced world, doing these activities
general accounting and costing manually can become complex, time-
integrated with core functions. consuming and cause discrepancies.
Australian Ramco financial solution
is capable of catering to the ·Time and Attendance
requirement of multi-national global
enterprises as well as small Tracking the time and attendance of the
organizations with local operations. employees is very important, as it forms
the basis for many HR activities like
Payroll, Administration, and so on. Ramco
offers a choice of innovative technology-
enabled time and attendance software
that includes Facial Recognition as well as
GPS and NFC based attendance
management systems.

INSIDER | 2

What is
ramco system?

Since 2010, our global team of rAMCO HCM
researchers has been studying
Ramco ERP customers around the Discover Media Prima Berhad and
world, accumulating massive its business and technology
amounts of data points that form the executives' most recent software
basis of their forecast assumptions purchases and digital
and possibly the quarterly rise and transformation initiatives. Their
fall of certain vendors and their research team identifies on-
products. Each quarter, the research premises and cloud applications
team identifies companies that have used by the 2332 Media Prima
purchased Ramco ERP for ERP Berhad employees from public
Financial from both public and sources such as Press Releases,
proprietary sources, including Customer References, Testimonials,
customer size, industry, location, Case Studies, and Success Stories,
implementation status, partner as well as proprietary sources, each
involvement, LOB Key Stakeholders, quarter. During their investigation,
and related IT decision-makers they discovered that Media Prima
contact information. Berhad purchased the following
applications: Unit4 Business World
for ERP Financial in 2015, Ramco
HCM for Core HR in 2014, and Oracle
E-Business Suite for ERP Financial in
2014, as well as the related IT
decision-makers and key
stakeholders.

INSIDER | 2

RECORDS MANAGEMENT OVERVIEW

KB SUPPORT Channel capabilities is a
multichannel approach to sales
THE MOST FEATURE-RICH that aims to provide customers
SUPPORT TICKET with a seamless shopping
SYSTEM,HELPDESK AND experience regardless of whether
KNOWLEDGE BASE TOOL FOR they are shopping online from a
WORD PRESS desktop or mobile device, by
phone, or in a physical store.
BY MUZAMMIL BIN MOHAMMAD Channel capabilities is based on
NOOR a variety of methods for
promoting and distributing
IN THE SPOTLIGHT products, such as physical stores,
websites, and mobile apps, as
well as allowing customers to
contact them with problems or
concerns via phonN OeM, A D eI Cm  |a i2l4,
webchat, and social media.

INSIDER | 8

FEATURES/
FUNCTIONALITY

BY MUZAMMIL BIN MOHAMMAD
NOOR

The services that is provided by the KB
support service is:

Form submissions can be easily managed
and customised. There is no need for
coding, and multiple forms can be created
and used. Billing Invoice Management
Streamline billing and invoice processes
with automated support.

Guest submission is fully supported.
Customers do not need an account to
create or manage support tickets

Email notifications keep customers,
admins and support agents up to date with
recent ticket events
Restricted access ensures that only agents
and the assigned customer are able to
view tickets and correspondence

Unlimited ticket participants to ensure that
all relevant parties can contribute towards
a ticket on behalf of a customer

A fully responsive and clean front-end
design where customers can manage their
tickets, including viewing and creating
replies

Integrated Knowledge Base articles can be
easily created and referenced to try and
offer solutions without tickets being
created

Ability to restrict access to individual
knowledge base articles to logged in users
only.

INSIDER | 9

sime
darby

app

IT/IS Manual/ Procedure/ Standard In

The Organization


S T A N D A R D O P E R A T I N G P R O C E D U R E O F “ S U A R A K A M I H E L P L I N E ”
• OVERVIEW


TO GIVE AN OUTLINE OF THE SUARA KAMI HELPLINE - AN ELECTIVE

AUTONOMOUS OUTSIDER LABORER COMPLAINT CHANNEL WITH MULTI-

LANGUAGES AND MULTI-INTERFACES (COMPLEMENTARY NUMBER, SMS,

AND FACEBOOK) THAT ASSURE LABORER SECRECY UNLESS PERSONAL

DETAILS ARE REQUIRED, WHERE IN SUCH SITUATIONS, CONSENT WILL


BE SOUGHT BY THE SYSTEM BENEFICIARY

·FEATURES AND FUNCTIONALLY.



TO SUPPORT EVERY MALAYSIAN ACTIVITY (UPSTREAM
AND DOWNSTREAM) IN ENSURING CASE THE BOARD
ARE DIRECTED:

 SUCCESSFULLY GIVEN THE SYSTEM'S CAPACITY TO
RESPOND TO WORKERS IN THEIR LOCAL LANGUAGES AND
THE GRIEVANCES TRANSLATED/SIGNED (IN ENGLISH) BY
CAPABLE SYSTEM OPERATORS INTO THE SYSTEM FOR
ADDITIONAL ADDRESS BY SIME DARBY ESTATE (SDP)
 IN A PERIOD EFFECTIVE WAY DIRECTED BY THE CASE
CLASSIFICATION AND PERIOD OF THE SYSTEM/THIS SOP.

01 Connection Issues/ Problem

When using ASTRO, we need to face some difficulties with the connection.
This is because when facing rain, it will lose connection with the ASTRO
box. When this situation happens, the users need to wait until the rain
stops. That’s why ASTRO needs to overcome their problem in this situation
by upgrading their services. Not only that, they will also think that the
Astro box is not worthy of purchase compared to its price. Most users have
high expectations when they purchase and subscribe to Astro. Not only
that, they already made a decision before purchasing it, and if this
problem cannot be settled, it will be a major problem when using the Astro
box.

02 ID Card
03
04 Every ASTRO user will have their own ID card before they can use their own
Astro box. But sometimes that card is not detectable for a few times. Not
only that, most users need to change their cards to the new ones because
they have a problem detecting the chip on the ID card. This situation can
make the users feel distracted because sometimes it can take a lot of time
to manage that situation back to normal. This problem has already
happened in previous years, but it has kept happening until now. That’s
why they need to upgrade the ID card to the new version so that they can
reduce the same problem that keeps repeating for the users.

Does not achieve the
coverage

This app cannot be used in certain places because it cannot cover certain
coverage due to difficulties in entering that location, does not have a
centre place to load out the parcel and others. That’s why this situation
has become an issue among the users. WOW Shop is one of the Media
Prima television networks that shows a lot of household items and others.
So, it will become a problem when they want to proceed to check out the
items that they want.

Not users friendly

This app is not user-friendly because it focuses more on adults only. It
means that senior citizens will face some difficulties in purchasing online
products from the WOW shop. This is because they need to sign in, enter
their right location and other details before they can proceed to purchase
it. That’s why this app is not user-friendly among senior citizens because
they need some help from other people to purchase those items.

INSIDER | 2

Reccommendations
and Challenges

Reccommedations

Create a firewall policy that specifies how firewalls should
handle inbound and outbound network traffic.



A firewall policy defines how an organization’s firewalls
should handle inbound and outbound network traffic for

specific IP addresses and address ranges, protocols,
applications, and content types based on the
organization’s information security policies.

Organizations should conduct risk analysis to develop a
list of the types of traffic needed by the organization and

how they must be secured—including which types of
traffic can traverse a firewall under what circumstances.
Examples of policy requirements include permitting only

necessary Internet Protocol (IP) protocols to pass,
appropriate source and destination IP addresses to be
used, particular Transmission Control Protocol (TCP) and
User Datagram Protocol (UDP) ports to be accessed, and
certain Internet Control Message Protocol (ICMP) types

and codes to be used.

Identify all requirements that should be considered when
determining which firewall to implement.



There are many considerations that organizations should
include in their firewall selection and planning processes.



Organizations need to determine which network areas need to
be protected, and which types of firewall technologies will be

most effective for the types of traffic that require protection.

Several important performance considerations also exist, as
well as concerns regarding the integration of the firewall into

existing network and security infrastructures.



Additionally, firewall solution design involves requirements
relating to physical environment and personnel as well as
consideration of possible future needs, such as plans to adopt
new IPv6 technologies or virtual private networks (VPN).

Reccommedations

Performance Degradation

Many time we have faced loss in data integrity and speed of a network which
is generally down to poor transmissions and is also known as performance
degradation. Every networks that may be large or small performance issue is
everywhere but in large networks this performance degradation issue is high
as communication has to be established with in a larger area and also by help
of many network devices.

Security Issues

When it comes to computer network there this security issue arises. It is one
of top issue of computer network and a big challenge to network security
engineers which generally involve protecting network from different cyber
attacks, preventing unauthorized users to enter and access system, and
maintaining network integrity. All these security issues increases with
increase in network size when network size is large there chance of security
issues are more.

Host Identification

Small networks can be easily configured with help of manual addressing, but
this becomes a serious problem in large networks when it comes to host
identification. Because without any proper address of networking it becomes
difficult to establish communication in network. So proper host identification
is necessary for a network communication.

Reccommedations

ABOUT US. ASTRO MALAYSIA HOLDINGS BERHAD. (N.D.).

RETRIEVED JULY 13, 2022, FROM

HTTPS://CORPORATE.ASTRO.COM.MY/OUR-

COMPANY/ABOUT-US

CHAPTER 3. (N.D.). RETRIEVED JULY 13, 2022, FROM

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1BULLETTEXT.HTM#:~:TEXT=ORGANIZATIONS%20AND%20IN

FORMATION%20SYSTEMS%20HAVE,FULLY%20BENEFIT%20F

ROM%20NEW%20TECHNOLOGIES

CONTACT US – MEDIA PRIMA BERHAD. (N.D.). RETRIEVED

JULY 12, 2022, FROM

HTTPS://WWW.MEDIAPRIMA.COM.MY/CONTACT-US/

GOOGLE. (N.D.). GOOGLE MAPS. RETRIEVED JULY 13, 2022,

FROM

HTTPS://WWW.GOOGLE.COM/MAPS/PLACE/ASTRO+SHAW+S

DN+BHD/@3.0513557,101.6987914,17Z/DATA=!3M1!4B1!4M5!

3M4!1S0X31CC4AC0A776C505:0X402162D65C5C708F!8M2!3

D3.0513557!4D101.7009801

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WORLD, A. R. T. (N.D.). LIST OF RAMCO ERP CUSTOMERS.

APPS RUN THE WORLD - APPS RESEARCH & BUYER

INSIGHT. RETRIEVED JULY 13, 2022, FROM

HTTPS://WWW.APPSRUNTHEWORLD.COM/CUSTOMERS-

DATABASE/PRODUCTS/VIEW/RAMCO-ERP

KB SUPPORT. 2022. BLOG - KB SUPPORT. [ONLINE]

AVAILABLE AT: <HTTPS://KB-SUPPORT.COM/BLOG/>

[ACCESSED 13 JULY 2022].

(EN), H., HASIL, A., PROFILE, C., (EN), H., HASIL, A. AND

PROFILE, C., 2022. CORPORATE PROFILE | LEMBAGA HASIL

DALAM NEGERI MALAYSIA. [ONLINE] LEMBAGA HASIL

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<HTTPS://WWW.HASIL.GOV.MY/EN/ABOUT-

HASIL/CORPORATE-PROFILE/> [ACCESSED 13 JULY 2022].

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OMNICHANNEL? - DEFINITION FROM WHATIS.COM.

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