Custom Design Policies

Arya Esha Custom Order Terms and Processes

At Arya Esha, our commitment to innovative design and exquisite craftsmanship
extends to meticulous service in assisting with custom orders. We are excited to
work with you to bring your ideas to life. All custom orders above $5000 come
with a free appraisal from an independent appraiser and complimentary insured
shipping.

Because not all custom orders are a good fit for us, Arya Esha reserves the right
to alter, decline, or cancel custom orders. All our custom orders are subject to
the following terms and processes:

• To start the design process, please contact us at [email protected] .

• Custom orders are only available for diamonds and gemstones purchased
from Arya Esha, as these stones have passed our quality standards.

• Once we receive your custom order inquiry, we will assist with design details
and provide a complimentary quote with no obligation to order.

• Price quotes for pieces that do not include loose diamond stones, emeralds,
sapphires, or rubies are valid for two weeks after they are sent and are subject
to change after the two-week period has expired.

• Because loose diamond and certain gemstone prices vary, quotes that
involve loose diamond stones, emeralds, sapphires, or rubies are valid for 48
hours and are subject to change after the 48-hour period has expired.

• Upon approval of any quote for a piece that involves the acquisition of stones
costing above $3000, we request full payment for the stones before we begin
the custom design process. If, for some reason, you choose not to design
your piece with us, we will be happy to release the stones to you.

• Upon your approval of a quote for a piece that does not require the
acquisition of stones above $3000, we request a non-refundable deposit.
This deposit will be applied toward the final payment for your custom piece
and may not be applied toward any other purchase from Arya Esha.

• Custom orders are not eligible for any Arya Esha promotions or discounts. 

• If, due to lack of interest or responsiveness from you, your custom order is not
completed within six (6) months of Arya Esha receiving the deposit, the
deposit will be forfeited.

• Upon receipt of the non-refundable deposit, Arya Esha will give you a
Computer Aided Design (CAD). The CAD offers a preview of the final piece.

• Because we want you to be satisfied with your custom
piece, you receive three opportunities to revise the
CAD at no charge. Should you require more than
three revisions, please let your designer know, and
she will advise you of the additional cost.

• Once you have reviewed the CAD and confirmed
your design approval, we will request the balance of
the final payment due and your order will be
processed and crafted.

• Our master jewelers will then craft your custom piece. Custom orders are
designed to meet Arya Esha’s quality standards. If there is confirmation of a
material or structural integrity defect, we will repair or replace free of charge,
as appropriate. We cannot make any design changes once the custom piece
has been crafted.

• Most custom orders are completed within a 6-12 week timeframe. Please let
your designer know if you have a deadline by which you would like your
custom piece. We will use our best efforts to accommodate an expedited
schedule; however, unexpected delays may occur. All delivery dates are
estimates only. Arya Esha shall not be liable for any special or consequential
damages that result from delay in delivery.

• Please confirm ring size before finalizing the
custom order. Arya Esha can accommodate re-
sizing requests in limited circumstances. If you
request a ring sizing change after, it will be
subject to an additional fee.

• Due to the labor involved with crafting custom
orders to desired specifications, all custom order
pieces are final sale and are ineligible for return
or refund.