2 Month Report

Kind Attention: Mr. Waleid Abdulkareim

Subject: 2 Month Report of IT Tasks Implemented (17th November 2015 to 17th January 2016)

Dated: 17th January 2016.

IT TASKS IMPLEMENTED

1. Policies & Procedures:
a. Implemented 6 NEW Policies and Procedures for the IT Department.
b. Submitted Business Continuity Plan draft to Quality Assurance for implementation
c. Reviewed all Policies and Procedures and corrected loop holes.
d. Implementing Change in all Forms within one week.

2. Automation Tools introduced:
a. Implemented a master Automation Software for Centralized Network Monitoring of
Head Offices as well as Branch Offices.
b. Implemented a master Automation Software for Centralized IT Asset Tracking of Head
Offices as well as Branch Offices.
c. Implemented Security Measures for all systems through this exercise.
d. We have started sending out Auto Alerts from [email protected] which will
help the branch users to know when a computer asset needs IT assistance.

3. Implemented an Automated Software for ISO Audits
a. Submitted to Quality Assurance. (was manual task earlier)
b. First use was done for IT Audit which was completed in December 2015.

4. Department Mobile App:
a. Developed a Mobile App for the IT Department.
b. Due to be launched to all users across Head Office and Branch Offices by End January
2016.
c. Google Play Store approval completed. Apple Store to be completed in one week.
d. Bi-lingual Mobile App
e. App will help user to raise Help Desk IT Ticket from mobile.
f. App will help for push notifications and department feedback.

5. Implemented Security Measures:
a. Implemented Data Privacy through Remote Desktop Service Audits. (earlier was open
access)
b. Implemented Shared Folder Audit and strict policy practices. (earlier was Full Access
mostly and not accurate permission distribution)
c. Implemented Key Card Security, strict policy and authorization practice. (earlier too
many loop-holes)
d. Implemented Network Security Audit tool to know security breaches and license
breaches.
e. Email Accounts audit completed.

6. White-labeling of Applications and Licenses:
a. Introduced Automation tools which provide information on all illegal applications and
licenses. (75% illegal software used)
b. Ongoing plan to remove illegalities chalked out in preparation for any external audits.

7. Documentation:
a. Introduced Documentation for all processes within the Department (earlier; was lacking)
b. Implemented strict adherence toward compliance on documentation.

8. Training Calendar:
a. Introduced Department Training Calendar
b. This will make all Department persons accountable and more responsible.
c. Part of Critical Business Continuity Plan.

9. Centralization of Telephone System:
a. Started with Avaya Project to implement Centralization of Telephone System for Head
Office and all branch Offices.
b. First phase between Head Office and Tas’heel to be implemented by Mid-February.

10. ERP System:
a. Started with Implementation of HR/ Payroll and Finance/ Accounting ERP modules.
b. Demos to project start-off, implemented within 10 days.

11. Implemented Green Initiative for IT Asset Disposal
a. IT assets were stocked for more than 2 years.
b. Obtained Green Initiative certificate.

12. Bulk SMS System:
a. Implemented a Bulk SMS system for marketing/ promotional and transactional purpose.
b. Best platform and most economical platform in the UAE.

UP-COMING PRIORITY PROJECTS:

1. Company Mobile App
a. Would out-source a vendor to begin with Company Mobile App.
b. Mobile App will integrate with Feedback System and Queue Systems.
c. Document Management and many more features to be part of the App.
d. Will be interactive and purpose-built.

2. Centralization of Wireless Infrastructure:
a. Starting with Free-Wi-Fi for all branches.
b. Data Capture from Wi-Fi login pages.
c. Login Portal Pages to be used as Marketing Tool.
d. Statistical Data Analysis.

3. Smarter Kiosks.
a. For Branch Office Service Points and Beyond.