17--ENGLISH-FOR-HOTEL-MANAGEMENT-COMBINE

Reservation for Special Purpose 41

Activity 3

Please decide whether the sentences are grammatically correct or incorrect!

1. My mother has the newest smartphone.
2. Rudi have created a very sophisticated computer programs.
3. The cleaning service staff has done his job.
4. The company has accepted two new workers.
5. The bricklayer has painted my house.

-oo0oo-

42 English for Hotel Management

CHA PTER 8

GIVING INFORMATION ABOUT PRICES

8.1 A Brief Overview

Reading numbers

100 one hundred
580 five hundred and eighty
1,000 one thousand
10,500 ten thousand five hundred
1,000,000 one million
2,575,000 two million five hundred and seventy-five thousand
1,000,000,000 one billion

Types of hotel rooms

Cabana : A room next to the pool area, that is served with or without
Sleeping facilities
Double
: A room with a double size or queen size bed that may
King accommodate two guests

Single : A room that is served with king size bed or sometimes by
Studio combining two mattresses of twin bed into one

: A room that is designed to accommodate one person
: A room with the facilities of a sitting area that has one or two

sofas near the bed

44 English for Hotel Management

Suite : A combination of two or more than one room into one with
sitting area and sometimes the bar

Twin : A room with two single beds
Duplex : A suite room that is separated and connected with stairs
Family : A room with two beds double/queen size that may

accommodate two, three or even four people
Efficiency : An accommodation that serves the kitchen facility on it

(Negi, 2014)

Several methods in determining hotel tariff

Guess work approach:

The hotel room rates are set based on the neighboring hotels and follow
inflation. This method is not suggested for the new hotel because it needs
more consideration. There are many hotels that use this method.

Operating cost approach:

This approach calculates the room rates based spending of the operating
basis

Based on the square footage:

− Calculate the total area of bedrooms
− Count the size of every bedroom
− Predict the amount to produce from every room to cover the spending

Daily rate for the individual functional area:

By using certain mathematic formulas to get the rates

(Negi, 2014)”

8.2 Conversation

Moving to Hotel Nearby
Mr. Tanto : “Hallo, good morning.”
Hotel staff : “Hallo good morning Sir. How can I help you?”

Giving Information About Prices 45

Mr. Tanto : “I am staying at the hotel across the street, I heard that this
hotel has a nice swimming pool and golf course. So I am
Hotel staff : planning to move out to this hotel tomorrow. Could you
Mr. Tanto : please inform me of the room rate of this hotel for the next
Hotel staff : five days?”
“With pleasure, Sir. What kind of room that you prefer to
Mr. Tanto : stay?”
Hotel staff : “I prefer to stay in the family room because I will stay with
Mr. Tanto : my wife and my son.”
Hotel staff : “Please wait for a moment, Sir ...
Mr. Tanto : For the next five days, there are four family room options
Hotel staff : that we have, the first one is the regular family room with
the rate of Rp 1.500.000 per night. The second one is the
family room with mountain view with the rate of Rp
1.680.000 per night. The third one is the family room with a
garden view with the rate Rp 1.700.000 per night, and the
last one is the family room with the direct access to the
swimming pool with the rate Rp 1.830.000 per night.”
“Okey then, the family room with the direct access to the
swimming pool sounds nice for me. I’ll take it then. How
much the total of it?”
“Okey Sir, the total room rate family room with the direct
access to the swimming pool for five nights is Rp 9.150.000.”
“So I have to do the pre payment?”
“Yes, that would be better Sir. We usually require 30% of it
for the pre payment.”
“No problem, this is my credit card.”
“Thank you, Sir. Please wait for a minute. I’ll process it.”

***

“Here you are, Sir. You’re all set.”

Mr. Tanto : “Okey thanks, see you.”
Hotel staff : “See you. Have a good day.”

46 English for Hotel Management

8.3 Grammar Focus

Present Continuous Tense
In the Indonesian language, we commonly recognize it as “sedang”
It expresses something that happen now.

Be + Ving

Examples:

The diligent student is sitting on the front row right now.
I am trying to finish the paper.
He is driving from Solo this time.
My brother is not studying right now.
Are you playing games now?

(Azar, 2002)

8.4 Let’s Read!

Backpacking

Andi and Dimas are a best friend. They have the same hobby which is
backpacking. They love traveling with the minimum budget. Last year they
were planning to go to Bali to celebrate New Year’s Eve. Dimas asked Andi
to browsed for the nice and affordable accommodation in Bali. They
preferred to stay in Kuta which is very well known for its lovely beaches.
Andi used online booking platform to book browsed and booked the
accommodations. He sorted the hotels from the cheapest one. Andi got a
list of good hotels that were perfect for their trip. The cheapest one was the
dormitory room with the rate of Rp 80.000 per night for two people. The
other type was a double room with the rate Rp 150.000 per night for two
people.

Having got the names of the hotel, Andi discussed with Dimas, and
they agreed to book the double room one since they want to have a private
room to keep their belongings safely. Afterwards, Andi also gives the list of

Giving Information About Prices 47

transportation that they might use to reach Bali. Finally, they come into an
agreement to use plane since they got it in quite a low price that is Rp
400.000 for a one-way ticket. They also booked the motorbike rental which
costs RP 50.000 per day.

Everything run as planned. They enjoyed their trip a lot and got a
memorable new year’s eve celebration. In total, they spent Rp 450.000 for
three days excluding the flight tickets. They were addicted to doing the
same budget traveling or commonly known as backpacking again in the
next holiday season.

8.5 Practice Time

Activity 1

Please fill in the blanks based on the information in the reading passage!

1. The double room rate for three days is ….
2. The one-way tickets for Andi and Dimas cost …
3. The motorbike rental for three days is …
4. If Andi and Dimas took the dormitory room, how much it will cost

them? …
5. If the hotel gives a discount of 25%, how much it will cost Andi and

Dimas for one night staying in a double room? …

Activity 2

Please write these numbers in English!

1. Rp 1.700.000 =…
2. Rp 525.000 =…
3. Rp 38.000 =…
4. Rp 5.250.000 =…
5. Rp 11.930.000 =…

48 English for Hotel Management

Activity 3
Please spot the grammatical mistakes of these sentences!
(some of the sentences have been already correct)
1. Many people is gathering in Alun-alun Kidul.
2. The government is renovating Malioboro area.
3. The hotels in the city are increasing their room rate.
4. The managers is not going for holidays this time.
5. Are she visiting the museums right now?

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CHA PTER 8

CASHIER AND PAYING METHODS

9.1 A Brief Overview

Cashier in the hotel

The cashier is the person who is responsible for cash activities and audit the
revenue of the hotel.

The responsibilities are:

a. Build good communication with all department dealing with money
b. Manage all cash transaction
c. Have a control to the transaction with the credit cards
d. Updating the foreign currency rate

(The Rimrock Resort Hotel, 2017)

Hotel payment methods

Cash : The most commonly used payment in the hotel

Cheque : It is a paper-based form payment to pay by using the

promised amount written in the cheque

Credit cards : Payment by borrowing funds by using the card

Credit account : The payment is sent to the company later after the stay, it

encourages customer loyalty

Debit card : The payment is debited from the guests’ bank account

Internet payment: the payment is done through the internet platform

(Media, 2009)

50 English for Hotel Management

9.2 Conversation

Paying in Foreign Currency

Cashier : “Hi Madam, is there anything that I can help?”
“I’m wondering is there any money changer nearby?
Mrs. Nichole : I forgot to exchange my money, and I have looked around
here, and I found no money changer.”
Cashier : “That’s true madam. There is no money changer around
here, but if you walk further, there are some around the
Mrs. Nichole : downtown area.”
“Yeah.. but I feel so tired after having a sunrise tour in
Cashier : Borobudur. Then, for paying my room bill can I pay with
Euro?”
Mrs. Nichole : “No problem Madam. Some currencies are acceptable for
payment here. There are US Dollar, Australian Dollars,
Cashier : Yen, Euros, and Pound sterling that we usually accept.”
“That would be nice, so I don’t have to walk around to
find the money changer. Anyway, how about the rate of
Euro now?”
“Please wait for a moment, Madam. I’ll check it in the
system.

… (after a moment) …The rate of Euro for today is Rp, 16.200 Madam. Will
that is okay for you?”

Mrs. Nichole : “That sounds okay for me. Could you please convert my
room bill into Euro please?”
Cashier : “Of course Madam. So the total for four nights will be 198
Euros.”
Mrs. Nichole : “Here you are the money.”
“Thanks Madam, let me count it.
Cashier : Here is your change and the receipt Madam.”
“Thanks.”
Mrs. Nichole :

Cashier and Paying Methods 51

Cashier : “You’re welcome Madam. Have a good trip.”
“See you.”
Mrs. Nichole : “See you, Madam.”

Cashier :

9.3 Grammar Focus

Expletive carries no meaning. Although it has no meaning in the
Indonesian language, we commonly knew it as“ada.”

There + be

There is for singular (1)
There are for plural (more than 1)

Examples:

− There are some apples in the fridge. (Azar, 2002)
− There is only one room available for tonight.
− There is a special offer for new years.
− There are many guests who visit that place
− There are many taxies at the airport

9.4 Let’s Read!

Transferring Money to the Hotel

Hi, my name is Sophia. I am from Germany. I will tell you about my
interesting experience when I traveled to Indonesia. The first city that we
visited is Yogyakarta city; we spent three nights in a one-star hotel there.
We had a very minimum budget, so we decided to find cheap
accommodation in the downtown area. We had a great time. The city was
so nice with warm and friendly people who have always greeted us
whenever and wherever we met them.

We had three awesome days in Yogyakarta; then we decided to
continue our time for traveling, moving to Flores island. We went to Flores

52 English for Hotel Management

from Yogyakarta by plane. We took the earliest flight at that time. On the
day before, we had to pack our stuff into the luggage that is brought. It was
a tiring thing to do since we had much more stuffs with us like the
souvenirs, batik, and other stuff.

Finally, we arrived in Flores safely. We arrived at our homestay near
the beach. After we unpacked our luggage, I realized that I missed
something. It was my necklace; I lost it. Then, I tried to call the hotel in
Yogyakarta as the place where I stay before. Fortunately, the staff informed
me that they found my necklace. I was so thrilled with that; then we
figured out how to send it to me in Flores.

The staffs had an idea to send our necklace through the post office. I
then discussed it with my friend, and we taught that it was the best
solution. We then asked the staffs to send the necklace, and it cost us Rp
80.000. We asked them how can we pay the delivery cost. The hotel staff
then shared their hotel bank account number. Since we didn’t have any
local bank account, we asked the staff in our homestay in Flores to do the
money transfer for us, and we paid cash to them. It worked well, and it
solved the issue. We were so happy and relieved with the convenience of
the money transfer so that it made the payment method to be simpler and
accessible.

9.5 Practice Time

Activity 1

Please answer the following questions based on the reading passage!

1. What kind of tour is taken by Mrs. Nichole?
2. Is there any money changer near the hotel?
3. How much is the rate for the Euro currency on that day?
4. If Mrs. Nichole stayed for six nights, how much she should pay?
5. What kind of currencies that are acceptable in that hotel?

Cashier and Paying Methods 53

Activity 2

Please answer the following questions based on the conversation!

1. What type of hotel where Sophia stayed in Yogyakarta?
2. How many days that she spent in Yogyakarta?
3. What happened to Sophia after she arrived in the homestay in Flores?
4. Why Sophia send the money Rp 80.0000 to the hotel in Yogyakarta?
5. How Sophia send the money to the hotel in Yogyakarta?

Activity 3

Please fill in the blanks with “there is” or “there are”!

1. … ten rooms available in the hotel.
2. … many hotels in Yogyakarta.
3. … a guest who complaint about the breakfast.
4. … one ballroom in this hotel.
5. … special offerings in the New Year holiday.

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54 English for Hotel Management

CHA PTER 10

INFORMATION ABOUT RESTAURANTS

10.1 A Brief Overview

The restaurant is a commercial establishment for serving food and
beverages. There are some types of restaurants:

1. Hotel restaurants: support the marketing of the hotel
2. Independent restaurants: they build their own business and have their

brand names
3. Chain restaurants: they are apart of the multi-unit organizations

(Andrews, 2007)

Hotel Restaurants:

1. Coffee shop: the concept is from the United States and is known for its
fast Services

2. Specialty restaurants: the cuisine is originally formed certain area or
country such as Chinese, Indian, Japanese, French restaurants.

3. Grill Room or Rotisserie: it has specialties in the grill of many kinds of
meat, fish, and poultry.

4. Dining rooms: the restaurants that are found in smaller hotels, motels,
resorts, clubs, and small size hotels.

5. Night clubs: this restaurant open at night for dinner, dance, and live
music entertainment.

(Andrews, 2007)⁠

56 English for Hotel Management

Service method at the restaurants:

1. Self-service: it is where the customers have to help themselves with the
food served in the counter or the buffet

2. Assisted service: this service is divided into two parts which are the
customers are served with the part of the meal at their table, and next,
they have to get the other part of the meal in the display counter or
buffet

3. Single point service: the customer order the menus and are served at
their table

(Cousins, Lillicrap, & Weekes, 2014)

10.2 Conversation

Birthday Treat at the Restaurant

James : “Hi Celine, happy birthday for you.”
Celine : “Oh.. thank you so much, James, I thought no one knows my

birthday! Haha”
James : “How could I forget it!! It’s on February 14 on Valentine’s day,

so easy to remember.”
Celine : “That’s true. Thanks, James.”
James : “Don’t mention it. Anyway, do you have any plan for today?”
Celine : “Nope!”
James : “That’s perfect! Let’s meet at the restaurant in Suka-suka hotel,

located at the State Street.”
Celine : “That sounds nice. What time should we meet there?”
James : “06:00 pm would be great. Let me, Jonny, Dominique, and

Jonathan treat you for your birthday.”
Celine : “oh… that’s so sweet of you guys. Thank you so much. See you

later because I have to go now.”
James : “See you then.”

…………………………………at the Restaurant ……..………………………

Dominique, Jonny, James and Jonathan : “Happy birthday Celine!!!”

Information about Restaurants 57

Celine : “Thank you so many guys, that’s nice of you all. I’m so
happy today.”
Dominique : “Let us treat you today. What do you want to order?”
Celine : “Oh thanks, I would like to order Chicken Cordon Bleu and
white wine.”
James : “That’s a perfect choice!”
Jonny : “We can order the same menu, I guess.”
James : “That’s a good idea; let’s have it.”

…………………………………..after the meal ………………………….………

Jonny : “We must pay the bill.
Excuse me, can we have the bill?”
Waiter : “Here you are, Sir.”
Jonny : “This is my card.”
Waiter : “Please wait a moment, Sir.”
Jonny : “All right.”
Waiter : “You’re all set, Sir. Thank you for coming and have a nice
day.”
Jonny : “Thanks, have a good day for you too. I leave the tips on the
table; please have it.”
Waiter : “Thank you so much, Sir.”
Jonny : “Anytime.”
James : “Let’s go, guys, let’s go to the cinema now. I have four
tickets for the Dilan movies now.”
Dominique : “Let’s go!!”
“Oh.. so sorry I have to go home now. I have an English test
James : tomorrow.”
“Oh so sad, okey James. See you later.”
Celine : “See you.”
James :

58 English for Hotel Management

10.3 Grammar Focus

Table 10.1 The use of “Have To” and “Must”

Have to Must
More common to do in daily life
I have to go (I need to go) Stronger than “have to.”

I must go (It’s very important for
me to go)

Examples:

− I have to meet Tika right now. (Azar, 2002)
− We must stop when the red traffic light is on.
− We must park our car properly.
− I have to watch that movie!!
− We have to hurry because it’s getting dark outside.

10.4 Let’s Read!

Chicken Wings on Tuesday

There is a famous restaurant that is well known for its tasty chicken wings;
the name is Wings-Wings Yeay. Many people come to that restaurant for
enjoying their lunch or dinner. Wings-wings Yeay gives lots of special
offers, especially on Tuesday. On Tuesday, the guests who come can enjoy
the wings for $ 0.50 only per wing.

The wings are served with really delicious sauces. We can enjoy the
wings with barbeque, cheese, curry, and hot spicy sauces. The guests can
also enjoy many kinds of soft drinks that are offered there.

The atmosphere of this restaurant is also so cozy. We can sit inside
the restaurant or in their outdoor spaces. The only thing that we have to
remember is that the restaurant only accepts cash. Overall, it is a good
restaurant to chill.

Information about Restaurants 59

10.5 Practice Time

Activity 1

Please answer the following questions based on the conversation!

1. When is Celine’s birthday?
2. Where do they celebrate Celine’s birthday?
3. Who comes to Celine’s birthday celebration?
4. What is the menu that they order in Suka-suka hotel?
5. Does Jonathan join to watch the movie?

Activity 2

Please decide whether the statement is “True” or “False” based on the reading
Passage!

1. _____ Wings-Wings Yeay sells duck wings.
2. _____ Some sauces that you can taste in the restaurant are hot spicy,

cheese, sweet corn, and barbeque.
3. _____ The restaurant offers so many kinds of alcoholic beverages.
4. _____ We can pay by card on Wings-Wings Yeay restaurant.
5. _____ The price of the wings of Thursday is not $ 0.50 per wing.

Activity 3

Please decide whether the statement is more appropriate with “have to” or “must”!

1. We ….. to come on time, or else we cannot join the final test.
2. She …. leave now, since she has another appointment.
3. The teacher …. behave properly as the role model for their students.
4. I …. buy those shoes, because I like it and it’s so awesome.
5. The students …. respect the teachers.

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60 English for Hotel Management

BA B ..

REFERENCES

Andrews, S. (2007). Introduction To Tourism And Hospitality Industry. New
Delhi: McGraw-Hill Education (India) Pvt Limited.

Azar, B. S. (2002). Understanding and Using English Grammar Third
Edition. New York: Pearson Education.

Cousins, J., Lillicrap, D., & Weekes, S. (2014). Food and Beverage Service, 9th
Edition. London: Hodder Education.

Hotel, T. R. R. (2017). Central Cashier/ Income Auditor. Retrieved March 1,
2019, from http://www.rimrockresort.com/pdf/careers/Central
Cashier-Income Auditor.pdf

Media, B. L. (2009). CTH - Finance for Tourism and Hospitality. London: BPP
Learning Media Ltd.

Negi, Jagmohan M.J., G. R. S. (2013). Hospitality Reception & Front Office.
New Delhi: S. Chand & Company PVT Ltd.

Negi, J. M. S. (2014). Professional Hotel Management ( P.B.). Kolkata: S Chand
& Co Ltd.

Sutisna, N. M. (2008). Hotel Akomodasi. Jakarta: Kesaint Blanc.

Vazokiray, R. (2014). English for Hotel. Yogyakarta: Pustaka Pelajar.

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74 English for Hotel Management

BA B ..

GLOSSARY

accomodate : menyediakan sesuatu untuk memenuhi kebutuhan
affordable : terjangkau (harga)
arrival date : tanggal kedatangan
banquet : suatu acara perjamuan yang sudah direncanakan,

booking dipesan dan disiapkan
buffet : pemesanan
check-in : penyajian makanan prasmanan
check-out : masuk hotel
dormitory room : keluar/ meninggalkan hotel
: suatu kamar yang diisi 4-10 orang dan biasanya
high season
memakai tempat tidur bertingkat
hotel occupancy : periode (musim) dimana jumlah tamu/ pengunjung
patronage
receipt banyak (ramai)
revenue : tingkat hunian kamar hotel
sticky rice : langganan atau kerja sama (dengan klien)
: bukti pembayaran
: keseluruhan hasil usaha
: beras ketan

76 English for Hotel Management
tips
waiting list : uang yang dbayarkan oleh konsumen diluar harga
yang dibayarkan(sukarela biasanya karena
kepuasan atas jasa/layanan yang diberikan)

: daftar tunggu

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BA B ..

INDEKS

A O
occupancy, 23
accommodate, 37 P
affordable, 54 patronage, 34
arisan, 35, 36 R
arrival date, 24 receipt, 43
revenue, 42
B S
sticky rice, 58
banquet, 33 T
booking, 16 tips, 48
buffet, 46C W
waiting list, 30
C
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check-in, 12
check-out, 12
D

dormitory room, 40

H

high season, 30



BA B ..

ABOUT THE AUTHORS

Dwi and Angela have been colleagues for some years. As being English
Foreign Language lecturers, they build a partnership attempting to
establish more meaningful and contextual EFL learning in the university
that they work for, Universitas Bina Sarana Informatika.

They have been teaching English for the Diploma students in
Universitas Bina Sarana Informatika. Through the experiences in the real
setting, eventually, they initiated to create a textbook to support EFL
learning, particularly for the hotel management students. This textbook
was written with the hope to fill the current shortfall of textbook
availability for EFL learning. In spite of some obstacles that Dwi and
Angela encountered along the textbook writing process, they both are
excited to find an opportunity to work collaboratively on worthy projects,
one of which is this textbook.

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80 English for Hotel Management