MANAGEMENT OF BUSINESS RECORD Records Management in 2022: WHY IS IT IMPORTANT? ISSUE 1 | JAN 2023 S M & S S | R M 2 8.9 9 IM R 6 5 2 Electronic Records as EVIDENCE AND IMPLICATIONS Electronic Records as EVIDENCE AND IMPLICATIONS MANAGEMENT OF BUSINESS RECORD Records Management in 2022: WHY IS IT IMPORTANT? Records Management and Organizational PERFORMANCE Records Management and Organizational PERFORMANCE IMPROVING RECORDS MANAGEMENT AND SECURITY IMPROVING RECORDS MANAGEMENT AND SECURITY For Successful Business Performance:THE ROLE OF NEW MEDIA For Successful Business Performance:THE ROLE OF NEW MEDIA THE ROLES OF REORDS MANAGEMENT in 'Business Information' Services THE ROLES OF REORDS MANAGEMENT in 'Business Information' Services
thank you Hi! We would like to take this opportunity to thank our lecturer Mr Mohd. Faiz Bin Miayudin for his guidance to complete this eMagazine about business records managament. We also would like to thank to our family and classmates who involved directly and indirectly to help us completing our eMagazine. Lastly, to our dearest readers, we hope this eMagazine can help you to gain some knowledges related to business records management and we hope that you are enjoy reading our eMagazine. Sincerely, the editors FACULTY Faculty of Information Management, Universiti Teknologi MARA (UiTM), Campus Puncak Perdana, Shah Alam, Selangor. SUBJECT IMR652 Management of Business Records GROUP NIMBF8A GROUP ASSIGNMENT eMagazine HONORARY LECTURER Mr. Mohd Faiz Bin Miayudin EDITORIAL TEAM 2019601498 Nur Hanis Binti Zulkanain 2019829854 Fatin Hazirah Binti Saini 2019688914 Fatin Haziqah Binti Saini 2019897588 Emysha Nadira binti Nor Azalan 2019665634 Putri Fatin Fazera Binti Roslee
I . R E C O R D S M A N A G E M E N T I N 2 0 2 2 : W H Y I S I T I M P O R T A N T ? I I . R E C O R D S M A N A G E M E N T A N D O R G A N I Z A T I O N A L P E R F O R M A N C E I I I . I M P R O V I N G R E C O R D S M A N A G E M E N T A N D S E C U R I T Y F O R S U C C E S S F U L B U S I N E S S P E R F O R M A N C E : T H E R O L E O F N E W M E D I A I V . T H E R O L E O F R E C O R D S M A N A G E M E N T I N 'B U S I N E S S I N F O R M A T I O N' S E R V I C E S V . E L E C T R O N I C R E C O R D S A S E V I D E N C E A N D I M P L I C A T I O N S 511 182634 TABLE OF CONTENTS M A N A G E M E N T O F B U S I N E S S R E C O R D S 1
E D I T O R ' S B A C K G R O U N D NUR HANIS BINTI ZULKANAIN F A T I N H A Z I R A H B I N T I S A I N I FATIN HAZIQAH BINTI SAINI E M Y S H A N A D I R A B I N T I N O R A Z A L A N " L i v e y o u r l i f e t o t h e f u l l e s t " 0 1 6 9 1 4 6 6 0 4 H A N I S . Z U L K A N A I N @ G M A I L . C O M "Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful." 0 1 9 6 1 3 3 0 5 1 S F H A Z I Q A H 1 9 9 8 @ G M A I L . C O M "Self-confidence is the foundation of all great success and achievement" 0 1 1 1 0 0 9 7 5 2 6 F A T I N H A Z I R A H 1 9 9 8 @ G M A I L . C O M P U T R I F A T I N F A Z E R A 0 1 7 3 5 1 2 0 7 0 P U T R I F A T I N F A Z E R A @ G M A I L . C O M "The powerful, Rumbling force behind change" 0 1 7 3 7 2 6 5 7 3 M Y S H A N A D I R A @ G M A I L . C O M "Life is either a daring adventure or nothing at all" 4 M A N A G E M E N T O F B U S I N E S S R E C O R D S
B Y : NUR HAN I S B I N T I ZUL KANAI N R E C O R D S M A N A G E M E N T I N 2 0 2 2 : Why is it important?
Records management is a process involve in documenting, controlling, managing and disposing records. Records can be categorized into three categories such as current records, semi-current records and non-current records. Current records are the records that frequently used for reference in day to day work. It is also known as active records. Semi-current records are the records that infrequently used for reference. It is also known as semiactive records. Non-current records, the records are no longer required for current business reference. It is also known as inactive records. EDITOR'S INFO NUR HANIS BINTI ZULKANAIN 016 914 6604 [email protected] 6 R E C O R D S M A N A G E M E N T I N 2 0 2 2 : W H Y I S I T I M P O R T A N T ?
In today's world, many companies underestimate the importance and advantages of records management. Plus, they view this process as convenience rather than necessity. Records management is one of the good business practice for any office that have ongoing recordkeeping, as it offers number of advantages to productivity and cost savings. It can also ensure compliance and quick access to your most-referenced files. Records management comes with more benefits and it ensures that vital records are preserved, secured and supervised throughout their lifecycle, including compliance with set retention procedures. M A N A G E M E N T O F B U S I N E S S R E C O R D S 7
1 Easier compliance Records can be use for laws and regulations which include the documents such as HIPAA, FACTA or HITECH Act. These records can help your organization considering the enforcement for noncompliance can be quite severe which includes the ranging from legal actions to other expensive penalties. 2 Better workflows Records management can avoid wasting the time to search records that is frequently used for reference. With records management the most noteworthy data and details can be conveniently accessed whenever you need them. It promotes better workflows and boost the organization's productivity. 8 M A N A G E M E N T O F B U S I N E S S R E C O R D S
3 Cost savings Manual records management can affect many costs that includes storage space and paper costs. Organizations might keep records that are no longer needed for current business but might be use for future reference. Using digital records, it could save the storage costs and less time needed to search for specific records. 4 5 Minimize risks A thorough and good records management strategy can minimize the liabilities associated with document disposal. Organizations can readily reduce the risks of litigation and/or potential penalties. Records that are not dispose properly or retained over the timeline it can still be used against an organization in legal proceedings. Effective retrieval Useful information is when it is easy to be accessed. There is no point of keeping the records that are not related to the current business. Using effective accessible system such as cloud-based records can make organization to make a quick decision for their business and also can help disposes of unwanted records. M A N A G E M E N T O F B U S I N E S S R E C O R D S 9
6 Protect data Protecting records are the most important in any organization. Keeping the records digitally is the best step to keep all the records safe for the organization business especially when it is related with clients' and employees' records and it shouldn't be accessed by any unauthorized users. 7 Preserve knowledge Records in organization is like a vast database that keeps every information, especially to the business. Records can be used or for future reference for the employees. The preservation records can be used as the organization continues success. 8 Boost morale Poorly records management can affect the employee's morale or motivation. It will also affect their tasks if there is no source to refer with. With strong management, it will help to boost the employees confidence that things are running as plan. 1 0 M A N A G E M E N T O F B U S I N E S S R E C O R D S
Records Management and Organizational Performance BY : FATIN HAZIRAH BINTI SAINI
The relationship between management of academic records and organizational performance is based on that organizations create, retain, and preserve records so that they can be used. If a user cannot locate a document, it might as well be nonexistent. If effectively managed, it would help organizations in conducting operations in an efficient and accountable manner, while maintaining consistency in service delivery, management decisionmaking and transparency of policy formulation, execution and management. VOLUME II EDITOR'S INFO FATIN HAZIRAH BINTI SAINI 011 1009 7526 [email protected] Effective record management benefits all organisations and stakeholders. It is a crucial element of corporate operations that makes sure timely and accurate information is shared both inside and outside of facility management, allowing for quick access to the data that is needed. 1 2 M A N A G E M E N T O F B U S I N E S S R E C O R D S
RECORDS LIFECYCLE All records go through a lifecycle, from stages of their creation to disposal. Knowing these stages helps you protect and organize your data properly. Each stage has its own importance in the lifecycle and the objectives of each stage must be appropriately fulfilled to ensure the lifecycle continuation. M A N A G E M E N T O F B U S I N E S S R E C O R D S 1 3
Reports that are used frequently are stored internally to ensure quick retrieval. There are two types of records states: Active and Inactive. Active records that are often accessed are carefully stored and managed to guarantee speedy retrieval. Inactive records are kept secure off-site that a firm no longer utilizes for current business but must keep until the end of its retention term Creation is the first phase of a record's lifecycle. Receiving a record and designating it as a record are required steps. Any format, including paper papers, digital forms, emails, studies, and so forth, may be used for the document. 1 Create / Receive 2 Use/Modify 1 4 M A N A G E M E N T O F B U S I N E S S R E C O R D S
etermine the time limit for records that must be kept and secured in this stage. It is often organized according to categories and rules. In this phase need to make sure it is compliant with the data retention D laws. 3 Maintain / Protect When a record reaches the end of its useful life, data and records management must decide whether to archive it or destroy it. To save storage and space and control the quantity of the information, records should be securely destroyed if this won't have an impact on future business at risk. If not, the records should be archived using the established archival procedures. 4 Dispose / Destroy 5 Archive / Preserve n important sign of an effective records management program is the preservation of archival records and the promotion of appropriate use by the public. Most records lose all value when the purpose for which were created has been realized. So, this phase must identify records that have permanent retention value and A archive them. M A N A G E M E N T O F B U S I N E S S R E C O R D S 1 5
TIPS FOR EFFECTIVE RECORD MANAGEMENT
Consistent method for naming your files and folders Store related documents together Separate ongoing work from completed work Avoid overfilling folders Avoid saving unnecessary documents 1 2 3 4 5 Organize documents by date 6 Make digital copies of paper documents 7 M A N A G E M E N T O F B U S I N E S S R E C O R D S 1 7
IMPROVING RECORDS MANAGEMENT AND SECURITY FOR SUCCESSFUL BUSINESS PERFORMANCE: THE ROLE OF N EW MEDIA FATIN HAZIQAH BINTI SAINI BY
Electronic Records An electronic record is one that is easily accessible or modifiable that is kept on electronic media. Any information that is saved in a machine-readable format is considered an electronic record. Electronic records include data that is numerical, graphic, audio, visual, and textual and that is stored or transmitted in analogue or digital form. Examples include electronic spreadsheets, word processing files, databases, electronic mail, instant messages, scanned images, digital photographs, and multimedia files. EDITOR'S INFO FATIN HAZIQAH BINTI SAINI 019 613 3051 [email protected] M A N A G E M E N T O F B U S I N E S S R E C O R D S 1 9
A system that helps users to create, send, receive, and manage electronic documents and pictures over networks. Users may compose and send messages using computers and software using a number of electronic mail systems. Nowadays, most governmental organisations and employees in enterprises communicate mostly via email. Unfortunately, e-mail has a potential for abuse and disaster. Records and information manager have developed policies related to electronic records for their organizations. Employees are required to adhere to the policies created for effective and efficient maintenance of electronic records. ELECTRONIC MAIL DOCUMENT IMAGING An automated system for storing, retrieving, and managing photographs of paper records in an electronic format is known as document imaging. An electronic image of a paper document is produced by scanning it into a computer file. Since scanned documents are frequently huge, optical disc storage is recommended. 2 0 M A N A G E M E N T O F B U S I N E S S R E C O R D S
Another method that businesses employ digital communications is in the business procedures of electronic file transmission and data interchange. Electronic Fund Transfer (EFT) enables electronic payments and collections. Electronic data interchange (EDI) is a communication procedure between two companies that allows the exchange of standardized documents through computers. Records and information managers need to make sure that the documents sent via this business process are true, accurate, and useful. ELECTRONIC FILE TRANSFER & DATA INTERCHANG A global network of computers known as the internet enables users to send, save, and receive electronic data via open networks. The multimedia centre of the internet, the world wide web is a worldwide hypermedia system that allows browsing in many databases. E-commerce is the purchasing and selling of products and services via the internet and through other digital channels INTERNET & ELECTRONIC COMMERCE M A N A G E M E N T O F B U S I N E S S R E C O R D S 2 1
Manufacturing's share of the US Gross Domestic Product (GDP) started to fall in the early 1970s. Since then, information services have contributed more to the GDP. This is a considerable departure from the industrial-based economy of the 1950s. The vast majority of business records are are no longer just accounting transaction records. Because these records are a valuable source of information about the people who purchase the goods and services a business sells, correspondence and customer information are often used. Records are kept in paper form, magnetic media, microforms, and optical media. A company may better serve customers by using quick, precise retrieval. Before the 1600's, the majority of business records were based on basic commercial transactions that gave documentation of money received and spent, listings of goods purchased and sold, and simple contracts. Until the 1950's, when computers were first utilized in business, records were almost entirely paper documents. The most significant focus at this point in history was having the documents correctly filed. T H E O R E T I C A L F R A M E W O R K According to ISO, records are any information that is produced, acquired, and kept by a person or organisation as proof or information in order to meet legal requirements or do business. 2 2 M A N A G E M E N T O F B U S I N E S S R E C O R D S
PROTECT RECORDS Measures used to
ACCESS TO RECORDS : TRANSFERRING RECORDS : AUTHENTICITY OF RECORDS : PRESERVATION OF RECORDS : Depending on the content of the record, a record may require a different level of protection. Some records could just be mildly sensitive, necessitating minimal or no security. Others will be extremely sensitive and require great security. A record's level of sensitivity should determine how accessible it is. All essential security measures should be implemented to secure data and information in transit if it has to be delivered to a third party or other location, either inside or outside the company. This will include sending in the most appropriate format, or packaging appropriately, and addressing correctly. It will apply to both paper and digital documents. Maintaining the integrity of electronic records, such as those preserved on email or data in a database, which may both be quickly altered, presents some unique challenges. Controlling access to the record or data should be one of the precautions performed. In order to keep documents safe, organisations should think carefully about whatever format or medium to use. And to prevent loss, they might need to backup their documents, especially if they are crucial or otherwise critical to the organisation. LOCATION OF RECORDS: Both physically and digitally, records need to be preserved in a secure and safe manner. Whenever a computer screen or workstation is left unattended, sensitive papers should not be left there. The ideal way to disposal of documents after their lifetime should be taken into account by organisations. 2 4 M A N A G E M E N T O F B U S I N E S S R E C O R D S
'BUSINESS INFORMATION' SERVICES T H E R O L E O F R E C O R D S M A N A G E M E N T I N by EMYSHA NADIRA BINTI NOR AZALAN
Since all of the groups of information specialists are what could be called "business" or "corporate" information providers, it would appear that there is a chance for them to combine their services and enhance the customer service they provide. The potential for integrating information services, the reasons behind doing so, the benefits to be gained, and the difficulties that such a strategy presents for all of the information specialists involved are the subjects of discussion in this article. 017 372 6573 m y s h a n a d i r a @ g m a i l c o m Emysha Nadira Some have argued that records management cannot stand on its own as a professional field and strategic influence in the majority of organizations; Others assert that we will lose our current power and influence unless records managers clearly define their core competencies as distinct from those of archivists, librarians, and IT specialists. M A N A G E M E N T O F B U S I N E S S R E C O R D S 2 7
I n f o rma t i o n f i l t eri ng In contrast, «core information» simply indicates that users do not desire or require access to everything. There are two ways to look at this. Additionally, these two processes, destruction and filtering, can be viewed as the primary defenses that information workers have against the alleged threat to our professional lives that is frequently discussed in library journals: disintermediation, or the capacity of upcoming generations of software and hardware to satisfy all of our customers' requirements. In addition to commercial information providers, the more than 200 delegates included librarians and information officers; There were probably only three qualified records managers, and there were still only a few people with some responsibility for corporate records, either now or in the past. 2 8 M A N A G E M E N T O F B U S I N E S S R E C O R D S
l e s s o n s f o r r e c o r d s m a n a g e r s The usual, if a little hazy, foundation for information management is IT and developments related to it. We now have some remarkable tools for the control and distribution of data thanks to the rapid installation and refinement of corporate networks; However, the majority of senior managers still view the technology as the process's end rather than its means. The development of information services in organizations as a whole must be contrasted with this lack of recognition. This desire is a combination of a traditional desire to increase productivity by accelerating decision-making across the organization and a late recognition that information hoarding actually hinders the achievement of corporate business goals. By adopting this Board Agenda, senior management is guaranteed to take into account all information concerns just like finances, staffing, and physical assets; It also gives them a vocabulary and framework based on assets to encourage them to lead their organization's information management. M A N A G E M E N T O F B U S I N E S S R E C O R D S 2 9
Clearly, this is the most important question for records managers and all information providers. A notorious recent issue of The New York Times contained more information than a typical 17th-century reader could have ever read in a lifetime. Records managers need to take advantage of this and ensure that corporate records are seen by their users as part of the whole information resource available to them. W h y s h o u l d w e i n t egra t e ? PUTTING RECORDS AND INFORMATION AT THE HEART OF THE ORGANISATION MEETING THE NEEDS OF BOTH INFORMATION USERS AND PROVIDERS The majority of users want to access the majority of the information they require themselves due to their growing computer literacy. Additionally, information staff requirements must be met; They frequently experience feelings of insecurity due to the lack of opportunities for promotion and training. According to recent research, "Information Fatigue Syndrome" is a major contributor to organizational stress and poor decision-making. DEALING WITH INFORMATION OVERLOAD 3 0 M A N A G E M E N T O F B U S I N E S S R E C O R D S
W h a t ca n w e i n t egra t e ? RECORDS SERVICES Clearly, this is the most important question for records managers and all information providers. A notorious recent issue of The New York Times contained more information than a typical 17th-century reader could have ever read in a lifetime. OTHER INFORMATION PROVIDERS The obvious partnership that is needed here is with the library profession. INFORMATION SUPPORT FUNCTIONS Computer and telecommunications departments have already merged in some organizations; Records management must follow the same path that many libraries have taken to strengthen their ties to corporate IT departments. THE INTERESTS OF INFORMATION STAFF AND USERS This is primarily a morale issue for both parties and is unquestionably crucial to the efficient provision of services, which must accurately address the actual information requirements of users and be regularly distributed to the entire user base. PAPER AND ELECTRONIC MEDIA Again, access is largely at issue here; A comprehensive union catalog of all corporate information resources, regardless of their media, might be required. It could be viewed by organizational function by the user, INTERNAL AND EXTERNAL INFORMATION It is necessary to integrate access to records and bibliographic materials in order to support effective decision-making and enable users to move from data to information to knowledge. M A N A G E M E N T O F B U S I N E S S R E C O R D S 3 1
B e n e f i t s o f i n t egra t i o n HIGH PROFILE FOR ELECTRONIC RECORDS MANAGEMENT Records managers not only possess the expertise necessary to manage this issue, but they are also essential in facilitating user control of it. INCREASE IN PROFESSIONAL SKILLS As a result, we would all be in greater demand in a challenging labor market and better able to satisfy information requirements. IMPROVED CAREER PATHS The majority of staff will have access to brand-new career opportunities as a result of an integrated administrative structure for information services. REDUCED INFORMATION OVERLOAD The overload can be reduced, if not completely, by using retention schedules, information needs assessments, and filtering procedures diligently. BETTER SERVICES The improvement of services by making them as adaptable as possible to the distinct information requirements of users is the primary objective of integration. 3 2 M A N A G E M E N T O F B U S I N E S S R E C O R D S
EVIDENCE & IMPLICATIONS By: for Records Management Putri Fatin Fazera Binti Roslee 2022
Electronic Records as Evidence As society develops socially and technologically, the laws that govern human behavior must change. This study looks at the legal debate concerning the nature of electronic recordings and their admissibility as evidence in light of previous rulings. discussions on whether written papers, copies, and microfilm are acceptable. To demonstrate the truth and validity of documents, current judicial thinking thus maintains the historical trend of relying on personal testimony and "reliable methods." In the end, it is emphasized how important it is for records managers to understand the principles of contemporary legal doctrine and how records management systems are impacted by the legal standing of electronic data. EDITOR'S INFO PUTRI FATIN FAZERA BINTI ROSLEE 017 351 2070 [email protected] M A N A G E M E N T O F B U S I N E S S R E C O R D S 3 5
Electronic Records Records and documents created, manipulated, and maintained on digital technologies, such as the personal computer It has taken this judicial system a long time to accept paper records as key evidence, but it did so based on stringent rules that encourage a continuous reliance on individual responsibility. As a result, the specter of electronic records and documents produced, modified, and maintained using digital technology, including the personal computer has already cast a shadow on judicial consideration of many issues. Due to the dependability and intrinsic truth of electronic records, confusion and ambivalence have developed. Current legal rules of evidence, which emphasize the formal and systematic properties of records and record systems more than the contents of the documents, may become more unclear as a result of electronic records losing the few remaining structural and formal properties they share with paper documents. As a result, their account of outside events is now even less reliable. 3 6 M A N A G E M E N T O F B U S I N E S S R E C O R D S
Impact of Records Legally and administratively responsible for personal accountability because they are in charge of all the processes and methods Data management initiatives in both public and private enterprises will be significantly impacted by legal disputes regarding the acceptability of electronic records. The original paper would therefore have been acceptable. [1] The original document cannot be reproduced [2] The photocopy [3] accurately reproduces the original's wording. Therefore, obtaining admission of such erroneous photocopies was more challenging. It would be necessary for the records manager or another employee in charge of the program or activity to provide testimony regarding the system's protocols and practices. The program manager is still legally and administratively responsible for personal accountability because they are in charge of all the processes and methods used to make copies of documents and can validate them. The original document was prepared using a computer, raising questions about the accuracy of records that are produced and altered electronically. Thus, resized representations of a paper original. How is the law to be made to work with a technology that produces records that are unintelligible without the use of the technology, creates its documents in electronic form, and can add, change, or remove portions of information or entire documents M A N A G E M E N T O F B U S I N E S S R E C O R D S 3 7
Computer Generate Since the initial document was produced by a computer, questions have been raised concerning the accuracy of records that are produced and altered electronically. Resized representations of a paper original. How is the law to be made to operate with a technology that produces records that are unintelligible without the use of the technology, develops its own papers in electronic form, and has the ability to add, change, or remove portions of information Electronic records are given a "quasi-legal character" in discovery processes, but to be fully legal as records of organizational functions and activities, they must be accepted under special legislation. Records managers and attorneys need to be very careful to build a solid foundation for the admission of electronic records because they are thought to be even less dependable than photocopies or microfilm. Three requirements for admission of electronic records: Illustration of input procedures used, tests for accuracy and reliability and proof that records were created in the regular course of business. Produces records that are unintelligible without the use of the technology, develops its own papers in electronic form 3 8 M A N A G E M E N T O F B U S I N E S S R E C O R D S
Protects Privacy Create strong passwords Don't overshare on social media Use free Wi-Fi with caution Watch out for links and attachments When creating a password, think beyond words or numbers that a cybercriminal could easily figure out, like your birthday. Choose combinations of lower and upper-case letters, numbers, and symbols and change them periodically. It’s also better to create a unique password instead of using the same password across multiple sites—a password manager tool can help you keep track. We all have that one friend who posts too many intimate details of their life online. Not only can this be annoying, but it can also put your personal information at risk. Check your privacy settings so you are aware of who’s seeing your posts, and be cautious when posting your location, hometown, birthday, or other personal details. A little online shopping never hurt anyone…or did it? Most free public Wi-Fi networks have very few security measures in place, which means others using the same network could easily access your activity. You should wait until you’re at home or on a secure, passwordprotected network before whipping out that credit card. Cybercriminals are sneaky, and will often compose their phishing scams to look like legitimate communications from a bank, utility company, or other corporate entity. Certain things like spelling errors or a different email address than the typical sender can be a clue that the email is spam. M A N A G E M E N T O F B U S I N E S S R E C O R D S 3 9
Conclusion ecord keeping is essential to any organisation. For the purpose of governing records management activities, a policy must be created. Records management policies and procedures will direct records management operations and guarantee that all created and received records are recorded correctly. A records management policy will serve as a roadmap for managing records and as the practical foundation for efficient management. R References imageAPI. (2022, January 15). Why is Records Management Important? [Top 8 Benefits]. Retrieved December 23, 2022, from https://www.imageapi.com/blog/importance-of-records-management Sara Piasecki; Legal Admissibility of Electronic Records as Evidence and Implications for Records Management. The American Archivist 1 January 1995, form https://meridian.allenpress.com/american-archivist/article/58/1/54/23688/Legal-Admissibility-ofElectronic-Records-as ResearchGate. (2020, April 1). Improving Records Management And Security For Successful Business Performance: The Role Of New Media. Retrieved November 9 2022, from https://www.researchgate.net/publication/363295342_Improving_Records_Management_And_ Security_For_Successful_Business_Performance_The_Role_Of_New_Media Agu, P. C., Njoku, E. E., Umaru, S., Eleke, N. I., Nwokoma, I. H., & Bashiru, O. T. (2022). Records Management and organizational performance. ARRUS Journal of Social Sciences and Humanities, 2(2), 66–76. https://doi.org/10.35877/soshum738 DAY, I. (1997), "The role of records management in ‘business information’ services", Records Management Journal, Vol. 7 No. 2, pp. 91-99. https://doi.org/10.1108/eb027106 4 0 M A N A G E M E N T O F B U S I N E S S R E C O R D S
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