FUTURE FLIGHT RESERVATION WITH GDS X ABACUS SABRE RED

44

CHILD NAME FIELD

When a child's name is created, there will be no
system edits. The travel agent will be responsible
for ensuring that the child's information is entered.
A child's age is determined by the letter "C"
followed by the number of years. As per the Airlines'
requirements, the formation of a child name must
be combined with the SSR field.

Example of the entries:

45

INFANT NAME FIELD

The format for infant age data is :
"–I/CHUA/GILLIANMSTR*I13" followed by the infant's
age, which ranges from 1 to 23 months.
The field for the name. Once the age is entered in the
name field, the PD (Passenger Data) column will be
instantly updated.
The SSR field must be used in conjunction with the
creation of an infant name.

Example of the entries:

PHONE FIELD 46

The phone field is a required PNR data entry for
the storage of passenger reservation phone
numbers.
A PNR should have at least one phone field.
The following codes can be used when dialing a
phone number.

1. To display phone field data 47

Entry: *P9
Response:




2. To display phone field by line number

Entry: *P9*1,4
Response:

3. Delete phone field Entry:91¤

4. To modify phone item 2
Entry : 92¤03 4264568/IDA MS – H

5. To modify phone item 2,4,6
Entry : 92,4,6¤

6. To insert agency phone field as the first item.
Entry : 90/03-75565653/SUPERVALUE TRVL KUL/LYNN-

7. To input mobile contact in PNR
Entry : 3CTCM/ 012-3101156-3.1

8. To input email address in PNR EG: [email protected].
MY.
Entry : 3CTCE/ EMILY//SABRE.COM.MY

TICKETING FIELD 48

Information on the
issuing of a ticket is
stored in the PNR
ticketing field.
Ticketing arrangement
codes assist Abacus
detect the status of the
ticket and how or where
to insert the PNR to
remind you about
ticketing matters when
using the 7 field.

It deletes the time limit field or the existing
ticketing field entry when you enter a new ticketing
field.
The TAW field is just used for your personal records
and is not shared with most airlines.
The Ticketing Time Limit is set to 1200 hours on the
specified date by default.

DISPLAY TICKETING INFORMATION 49




All manual ticket numbers to be advise direct to Airlines’
offices.
More information refer:
F*FOX/TICKETED/FIELD
F*FOX/PNR/TICKETING/DATE

The Received From field has only one item. This function
serves as a means of recognising and storing the
authorization for changes or modifications made to the
PNR.

Once the PNR completed and ER, the received from
field cannot be modified.
More information refer:
F*FOX/ENTER/RECEIVED/FROM

ENDING passenger name 50
record (PNR)



ER :
This entry will end the PNR and give it a record
locator and retrieve the PNR on the screen.

THE SIGN
ATURE LINE

The line gives the following information




P4B8 PCC

* agent’ duty code

EE agent*initial

0223/03DEC15 time/date of PNR

creation(Tulsa Time)

BJAIRP record locator

HPNR history

IGNORING PNR 51


H - Stops the development of a new PNR,

regardless of how many fields are previously
filled up. This entry will return the PNR to the
SABRE central bank unchanhed if the PNR has
already been ended and has a record locator.

IR - This entry can only be used on a PNR with a
record locator that has previously been ended. If
the PNR is recalled after certain changes have
been made, the entry will ignore the changes and
return the PNR to its previous form.

DISPLAYING THE WHOLE PNR

A PNR can be displayed in 4 different ways:

*-STOWERS :
By the Identification Code Keys (ICKs) * and -
followed by the surname of the passenger
*-2EA0-STOWERS :
Retrieves the PNR built in another PCC with which
your agency has branch access
*AA81/5JUN-MCMILLER :
* followed by the flight number / the departure Date
- the surname
*SSRVHK = * followed by the record locator

DISPLAY AIRLINE RECORD LOCATOR

¤QMH/*R9EP7C :
To retrieve secondary PNR (applicable to BI, BR, CX,
CI,KA,MH, MI,PR and SQ)

GENERAL FACTS 52

The field Identifier for GFAX is “3”.
Each GFAX entry may have a maximum of 64
characters including spaces,44 characters for OSI
item. The characters *and / should be avoided.
In a retrieved PNR, GFAX messages are listed under
the heading GENERAL FACTS
The OAL or HOST Non-Automated Offices engaged in
the itinerary will get messages, SSR, and OSI general
information from Abacus.




OTHER SERVICE INFORMATION SPECIAL SERVICE REQUESTS
(OSI)
(SSR)
Service information that is
intended just for A special service that must
notification and that the
receiver may treat as be supplied to the
desired.
The airline is not required passenger immediately
to respond to an OSI item.
and/or with a

confirmation response

from the receiving airline

(s).

OTHER SERVICE INFORMATION - OSI 53

An OSI item consists mainly of service information, which
is for notification only and may be processed by the
receiver as desired.An OSI item does not require a reply
from the airline.

Entry: 3OSI BA PASSENGER SPEAKS POLISH ONLY

In application, the entry shown above would send an OSI
message to British Airways (BA), informing airline
personnel that the passenger speaks Polish only.

To advise British Airways that this passenger is
travelling. Together with Ms. Esther Leong who
was booked in another PNR
Entry: 3OSI MH TCP2 LEONG/ESTHERDR PNR W5HJ8

Response :

54

1. Advising Malaysia Airlines that passenger is a VIP.



2.Advise ALL carriers in the itinerary that the
passenger speaks a certain language only.

SCAN FOR OTHER SERVICE
INFORMATION VIDEOS

SPECIAL SERVICE REQUEST (SSR) 55

A SSR Item is a special service that must be
supplied to the passenger immediately and/or with
a confirmation response from the receiving
airline/s. For most carriers, service codes are
standardised. Each carrier, on the other hand, may
have its own unique service code that specifies a
service that is exclusive to that carrier.

Entering SSR request:
Request for a wheelchair for ALL segments for
passenger1.1
Entry : 3WCHR/ELDERLY PSGR 86YRS-1.1

SCAN FOR SSR VIDEOS

Response : 56

Request a vegetarian meal for passengers 1.1 and 3.2
on just section 4
3VGML4-1.1,3.2 is an entry in the 3VGML4-1.1,3.2
database:
1) If the service is requested on all segments, the
segment does not need to be included.
2)The Free option is optional, but it should only be
used with codes that are designed to support it. Other
than SPML, text added to meal codes will not be sent
to the other airline's computer system.
3)When ordering meals for all segments, the name
cited is normally only required if there is more than
one person on the PNR.

SSR ITEMS WITH FREE TEXT 57

Free text information can be provided to the carrier
using certain service codes. Each SSR code will be edited
by the system to see if free text information is
permitted.

Request special meal with no egg for all segments
and name item 1.1
Entry:3SPML/EGG FREE-1.1






Response :

To request child meal name 2.1
Entry: 3CHML-2.1
To request other service with no standard IATA code
Entry:
3OTHS/NN1 DIAPERS SMALL SIZE FVR ARY/ARISIAMRS

58

CHILD AND INFANT INFORMATION

Infant information must be sent to the airline using
the SSR code INFT.
The SSR must be accompanied with the date of birth
(DDMMMYY).

INFANT SPECIAL SERVICE REQUEST (SSR)

Infant with date of birth:
Entry: 3INFT/MURPHY/ADAM MSTR/10JAN08-4.1

For Infant, you can input either the DOB or the AGE.
Only the more recent entry will be reflected if both are
entered.
If the Infant name field contains a title, such as MSTR
or MISS, that title must also be placed in the INFT
entry.

EMERGENCY CONTACT 59

Additional contact information for the traveler that is
classed as an emergency contact must be recorded in
the PNR.
3PCTC1/065 2353535 / BENJAMIN-1.1
(needed for all passengers who are US citizens and
residents on flight segments travelling to and from
the United States)

UPDATE AND DELETE SSR ITEMS

If you want to modify any SSR items, you must cancel
them and replace them with new SSR ones.

Rebook the identical SSR item or send a message to
the airline advising them of the SSR item's status if
an SSR item is accidentally deleted. Update on the
SSR

Because all SSR items require airline action and
reaction, the reply codes received from the airlines will
need to be updated, whether for acknowledgement or
cancellation purposes.

60

CHILD SPECIAL SERVICE REQUEST
(SSR)

Child information must be
sent to the airlines by
advising the DOB.
Entry:3CHLD/05JAN03-2.1




SSR CHLD does not cover
non-air segments. SSR
CHLD cannot be linked to
a baby's name

THE ACTION OF CODES 61

Finishing the PNR via the EWR transaction is:
another alternative for updating the reply codes
(end, work and retrieve)

Example of Response:

'ABACUS SABRE RED' KEYBOARD 62

Operational keys are used to finalize, transmit, and
store the PNR after it has been finalized.
Some of these keys are used to send updates to
previously stored PNRs.
The critical functioning keys are primarily found on
the left, right, and bottom portions of the
keyboard.

SABRE SPECIAL KEYS
¤ = Change Key
¥ = Cross Of Lorraine
§ = End Item
* = Display

63

EMAIL ADDRESS FIELD



Client email addresses are stored in the Email
field.
This ensures that clients have more full
information and, at the same time, gives
agents another option for storing information
from various contact channels with their
clients.
The email address supplied here will also be
utilised to help with the SABRE TripCase.
Passengers will be emailed information and
an online URL that will allow them to access
their travel itinerary on the TripCase Website.

To create email address 64
Entry: PE¥[email protected]¥

Response:

QWFEEN
1.1JAMES/KATARINAMDM 1 MH 72Y 20JUN 6 KULHKG HK1 0915
1305 /DCMH*XCKB6 /E 2 MH 73Y 30JUN 2 HKGKUL HK1 1445 1825
/DCMH*XCKB6 /E TKT/TIME LIMIT 1 MH 72Y 20JUN 6 KULHKG
HK1 0915 1305 /DCMH*XCK
PHONES/TAWP4E820JAN009/0400A/TAWP4E820JAN009/0400A/TA
WP4E820JAN009
1.KUL03-91452020/ABC TRAVEL/ZEE-A PASSENGER EMAIL DATA
EXISTS 1.KUL03-91452020/ABC TRAVEL/ZEE-A PASSENGER EMAIL
DATA EXISTS *PE TO DISPLAY ALL PASSENGER DETAILS - USE PD
TO DISPLAY TICKET RECORD - NOT PRICED SECURITY INFO EXISTS
*P3D OR *P4D TO DISPLAY GENERAL FACTS *P3D OR *P4D TO
DISPLAY GENERAL FACTS
1.SSR OTHS 1B AUTO XX IF SSR TKNA/E/M/C NOT RCVD BY MH BY
160 0/03JAN/KUL LT [email protected] IF SSR TKNA/E/M/C
NOT RCVD BY MH BY 160 0/03JAN/KUL LT
[email protected]
MY«* 6ZEETA«* EMXP«OK 0301 QWFEEN EMAIL REQUEST
ACCEPTED MY«* 6ZEETA«* EMXP«OK 0301 QWFEEN
EMAIL REQUEST ACCEPTED

Except for the underscore (_), the system supports special ASCII
characters like @, percent, &, +, etc. in the email address.
Instead, express the underscore with two equal marks, "==".
The function identifier and name reference are limited to 63
characters per email entry.
The name of a passenger can be used to select a name. Make that the
passenger's name matches the name in the name field character for
character.
[email protected] ADR-LIM/GLENN, for example.
A single entry can contain many names, such as *[email protected]
ADR-1.1, 2.1.
In a single entry, a maximum of 30 passenger names/select can be
connected. When a passenger's name is changed (deleted), all
associated email information in the PNR is also altered (deleted) and
recorded to history. The character " " should not be mistaken with
the "@" symbol.

REDISPLAY PE FIELD 65

To display email address

Entry: *PE

Response: *PE«

EMAIL ADDRESS

1.¥[email protected]¥

MODIFY AND DELETE PE FIELD

The agent has the ability to erase or edit the information
inside the PE field even after it has been entered. Because
this field allows for more than one line of email
information, it's important to pay attention to the exact
line location of the email information to be altered or
removed.

Modification of Email Address

PE Identifier for email input
2 Field line number
¤ Identifier to modify/delete
¥[email protected]¥ New email information

Response:

PE2 ¥PE¤‡[email protected]¥«*
∗PE

EMAIL ADDRESS

1.¥[email protected]¥

Deleting Email Address Identifier for email input
PE field line number
ENTRY PE1¤ Identifier to modify/delete

PE
1
¤

Below are some of the optional entries that can be used to indicate

PE1-2¤ Delete a range of email lines
PE1,4¤ Delete multiple lines

FREQUENT FLYER INFORMATION 66

(FQTV)

In today's travel sector, frequent-flyer clubs are very
common. Almost every airline has a frequent-flier or
mileage-based loyalty programs.
Passengers who join these clubs are given a
membership number that must be used every time
they fly with the airline.
Miles are credited to their accounts. The award is given
to the customer once a certain amount of mileage has
been accumulated, such as a complimentary round-
trip ticket or a first-class upgrade.
Today's travelers adore frequent-flyer numbers, and
correctly adding them up is critical. Converting them
to a PNR is an important part of providing outstanding
service as an agent.

A Teletype message is delivered to participating
carriers when a Frequent Traveler number is entered
in a PNR, allowing passengers to collect mileage credit
for bookings made through the system.

67

To input frequent traveler number in the PNR
Entry : FFNW247900-1.1

EXPLAINATION

FF Identifier
NW Airline Code
247900 FQTV number
-1.1 Name field in PNR

RESPONSE

FFNW247900-1.1 *
*FF
FREQUENT TRAVELLER
1.NW 247900 HK NW 1.1 LEONG/SALLYMS

EXPLAINATION Line number of the Frequent
Traveler field
1 Carrier code who owns the
frequent traveler program
NW 247900 Confirmed status by the airline
CARRIER
HK Name select number and
NW passenger’s name
1.1

68

Notes
If there is only one passenger it is possible to omit the
name number
The name may be used instead of the name number,
e.g.: FFUA1234567- SMITH/MIKEMR.

However, the name must be an exact match of the name in
the filed of the PNR

To display Frequent Traveler information *FF

To input FF traveler number of one airline to accrue miles
on a another airline.
Entry: FFNW247900/US-1.1

Explaination

FF Function identifier
NW Airline code who own the frequent flyer
program
247900 Frequent-flyer card number
/US Airline code who has FQTV agreement with
owning Airline
-1.1 Name field in PNR

69

Advising frequent-flyer number of one airline to
accrue mileage on another airline for specific
segments:
Entry: FFBA247900/1,3-3.1

Explaination

FF Function identifier
BA Airline code which own the FQTV program
247900 FQTV number
/ Separator
1,3 Segments to which the mileage should accrued
to
-3.1 Name item number

To view list of carriers participating in frequent flyer
exchange/partnership agreements:
Entry: PT*

Response:

PT∗

FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP

AGREEMENTS

--------------------------------------

USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT

INFO

OC-OWNING RC-RECEIVING

CARRIER CARRIER

/*/ SEGMENT SPECIFIC ALLOWED

AA-001 AMERICAN AIRLINES

ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED

AA* AS* AY* BA* CX* EG* EI* FJ* GU* IB* JJ JL* JO*

KK* LA* LO* LR* LX* LY* OZ* QF* QG* QQ* SR* TA* TK* 6Y*

FREQUENT FLYER INFORMATION 70
(FQTV)

PT*BA To display the frequent flyer
exchange/partnership agreements, for
a specific carrier British Airways
*FF To display the frequent flyer information items in
a PNR
*HFF To display Frequent Flyer history items in a PNR

DELETION AND MODIFICATION

1. FF1¤AA84398315AA84398315-1.3 To change the FQTV

number on line 1 of the

frequent flyer items

display in the PNR

2. FF3¤ To delete a particular FF

line number

3. FF1,3¤ To delete multiple FF lines,

1 and 3

4. FF2-55¤ To delete a range of FF

lines, 2 to 5

5. FF¤ALL To delete all FF lines

When a carrier cancels an air segment with status
codes HX, UC, UN, or NO, the system automatically
cancels the segment's frequent flyer elements and
files them in the PNR history.

PNR SERVICES 71

The PNR service is a simple way to send SSR/OSI data.
Requesting a meal, an assistant, a wheelchair, an OSI, a
frequent flyer, or a paid seat is simple.



a.
Go to Tool > PNR
Service






b.
Helper APPS >
PNR Service

72

1.To Request A Meal

2. To Request A Assitant

73

3. To Request
A Wheelchair

4. To Input
OSI Information

5. To Input
FQTV Number

DIVIDED PNR 74

The PNR should be divided when one or more
people on it want to change their bookings,
resulting in a different itinerary than the
remainder of the group.

The original record must be split into two PNRs,
the itinerary must be changed for the divided
party, any passenger data must be updated, and
the record must be submitted.

When a name is split from a PNR, Abacus looks for
any SSR elements linked to that name. From the
original parent PNR to the new PNR, these SSR
items, as well as any name-related notes, will be
transmitted.

All passenger data items will appear in the divided
PNR, with the exception of non-applicable SSR
name select items. These things include phone
fields, notes, tickets fields, and OSI objects.

Remove or update any items that aren't
related to the new PNR.

75

The divided PNR will not include auxiliary (non-
airline) parts. They'll be saved in the original
document.

The divided PNR will be given a new file address at
the end of the transaction, but the parent
(original) PNR will preserve the original record
locator or file address.

The file location of the other PNR, as well as the
date and time the PNRs were divided, will be
automatically appended to both PNRs, with the
date and time the PNRs were divided being cross-
referenced.

All married links will remain unchanged during the
division transaction. The married indicators will
still be tied to the divided PNR, parent and child
PNR.

DIVIDED PNR PROCESS 76



The flow of dividing a PNR is as follows:
Entry Sequence:




Retrieve the individual PNRs and make any necessary
changes. For segments in the divided PNR, you should
expect a new secondary record location.

Remark lines will be generated automatically on both
the parent and divided PNRs, with the file addresses
cross-referenced.

D1.1 Devide out name field 1

D1.1-4.1 Devide name range name 1 to 4

D1*3 Devide name field 1 and 3

PRINTER DESGINATION 77

A printer must be allocated before it may perform its
function. This must be done every time an agent signs
in because the sign-out process will automatically
delete the designation.

MESSAGE PRINTER TROUBLE SHOOTING
OTHER ENTRIES FOR HARDCOPY PRINTING

ITINERARY PRINTING 78

Itinerary printing, like the PNR, is a document that lists the
services that a traveller has requested on their behalf. A PNR must
be retrieved before the print enter may be performed.

Step 1: Go to RED APPS and click Itinerary to start printing your
itinerary.
An example of the system's response

The travel adviser can print the itinerary by selecting the printer
symbol or send the itinerary to the traveller via email by selecting
the email button.

Step 1: Go to the email
settings and click on it.
Step 2: Click Save after
entering the sender's
email address.
Step 3:To print, email,
or save to a file, select
the appropriate icon.

For printing itineraries, use cryptic
entries:

DITDPI: print all names and segments
on the itinerary.
DITN1.1DPI: print itinerary for name
item 1 and all segments DITN1.1DPI:
print itinerary for name item 1 and
all segments
DITS2/3DPI: DITS2/3DPI: DITS2/3DPI:
DITS (print itineraryfor segment 2
and 3 only)

TRAVEL INFORMATION MANUAL 79
AUTOMATED (TIMATIC)

Timatic was founded by a group of IATA airlines with the
objective of giving airlines, agents, and other interested parties
in the travel industry with up-to-date official information on
government travel regulations, processes, and constraints for
air travel. Timatic is a computerised system that makes
obtaining knowledge on the following topics simple:

GEOGRAPHICAL PASSPORT HEALTH
INFORMATION








VISA TAXES CUSTOM





CURRENCY

80

Cryptic entries for Timatic:
Entries and Description

¤¤TIM : To access into Timatic
TIRV : Keyword to request visa/passport information
TIRH : Keyword to request health information
TIRA : Keyword to request ALL visa/passport/health
QUIT : To exit from Timatic




Example of the entry
Entry: TIRA/NAKUL/EMKUL/DETYO

Explanation: Scrolling entries:




NA - Nationality TIPN - Next page
EM - Embarkation point TIPG - Redisplay
DE - Destination current page
TR - Transit point TIPB - Previous page
VT - Country visited in TIPF - First page
last 6 days TIPL - Last page

Note: For the most up-to-date information, agents
should always contact the country's nearest
Embassy/High Commission. Your passengers will not be
inconvenienced or turned away at the airport as a result
of this.

81

Click Booking Services at RED APPS to access TIMATIC
information using mask.

Visa advisor with PNR:
This page displays the Timatic data as
well as the PNR. All of the needed
fields are Passenger Name,
Nationality, Timatic Types, and
Embarkation City.

Click on Visa Advisor without PNR; this tab will show
you the Timatic information without the PNR.
Nationality, Timatic Type, Embarkaktion City, and
City are all required fields.

PNR HISTORY 82

Any changes to a retrieval PNR, including as
additions, updates, or deletions, will be logged in
the booking's history. The PNR history will include
the PNR formation data upon the original end
transaction.

The time of the PNR updates is shown in Central
Time in the United States ( SABRE time). It's saved at
the top of the screen with the most recent changes.

SCAN FOR PNR
HISTORY VIDEOS

PART 3
REFERENCES &
EDITORial board

REFERENCES 83

REFERENCES FROM NOTE/IMAGES
I
MAGES SOURCE FROM:

FREEPIK

SABRE RED NOTES GOOGLE IMAGES

https://www.google.com/url?
sa=i&url=https%3A%2F%2Fwww.pinterest.com%2Fpin%2F7195908466
83900802%2F&psig=AOvVaw3Nh_i1ERGr4aeIIxYbKoTk&ust=16388476
18283000&source=images&cd=vfe&ved=0CAsQjRxqFwoTCPiDyKmdzvQC
FQAAAAAdAAAAABAa

REFERENCES FROM

https://youtu.be/aGXffNJF_zk (Credit to Channel : Egencia)
https://youtu.be/F5N64rco7tQ (Credit to Channel : Kromosom)
https://youtu.be/OQ6CrdCRLVM (Credit to Channel : Kromosom)
https://youtu.be/ExnP5AFp_9I (Credit to Channel : Kromosom)
https://youtu.be/GuaL_K8Loyk (Credit to Channel : Kromosom)
https://youtu.be/TKl9HFU41-Q (Credit to Channel : Kromosom)
https://youtu.be/q97Kap2vVQI (Credit to Channel : Kromosom)
https://youtu.be/tKH2hLGdLp8 (Credit to Channel : Kromosom)
https://youtu.be/RRoMIanTtJ4 (Credit to Channel : Kromosom)

EDITORIAL BOARD 84

NORANIRA BINTI MAAMIN
EDITOR

LECTURER OF DEPARTMENT TOURISM &
HOSPITALITY,
POLITEKNIK SULTAN IDRIS SHAH
11 YEARS EXPERIENCE IN TEACHING

NURAMIRA BINTI HUSIN

AUTHOR & ILLUSTRATOR
STUDENT OF DEPARTMENT TOURISM
& HOSPITALITY,
POLITEKNIK OF SULTAN IDRIS SHAH




MUHAMAMAD AFIQ DANIAL BIN
MOHD ZAIFFUL
AUTHOR

STUDENT OF DEPARTMENT TOURISM &
HOSPITALITY,
POLITEKNIK OF SULTAN IDRIS SHAH




WAN MOHAMAD ASHRAF BIN
ZULKEFLI
AUTHOR

STUDENT OF DEPARTMENT TOURISM &
HOSPITALITY,
POLITEKNIK OF SULTAN IDRIS SHAH



Students enrolled in tourism courses study a variety of
tourism areas, including travel and tour management.
Travel and tour management is an organisation or
individual that plans the trip schedule for others and
provides them with a comprehensive tour plan and travel
guide.

This e-book contains of introduction to Global Distribution
System (GDS), ticketing and reservation by using Abacus
Sabre Red. Abacus Sabre Red is one of the reservation
system that can be found in Global Distribution System
(GDS) and used by travel agency to make reservation for
customers including flight tickets, hotels, car rentals
and etc.