Rami Bitar

RAMI BITAR

TAWFEER: A FRIENDLY
ENVIRONMENT | RAMI BITAR

RAMI BITAR

WHILE THE NEW ERA OF SOCIAL MEDIA SHOWS HOW BUSINESSES
DEAL WITH THEIR CUSTOMERS, TAWFEER SUPERMARKETS
REPRESENT A DIFFERENT APPROACH TO THEIR FOLLOWERS.

FOLLOWING THE GREAT ATTENTION THAT TAWFEER
SUPERMARKETS HAVE GAINED OVER THE YEARS, THE BUSINESS IS
SHOWING REMARKABLE INTERACTION WITH ITS CUSTOMERS. FOR
RAMI BITAR, CEO OF TAWFEER SUPERMARKET, IT IS ESSENTIAL
THAT THE STORES MAINTAIN A WELL-REPUTABLE IMAGE ON ALL
SCALES. ONE OF THOSE SCALES IS HOW TAWFEER DEALS WITH
POSSIBLE CUSTOMERS, FOLLOWERS, OR INTERESTED PEOPLE ON
SOCIAL MEDIA.

RAMI BITAR

BETWEEN FACEBOOK AND INSTAGRAM, THE STORES HAVE SHOWN

UNIQUE AND FRIENDLY INTERACTIONS WITH ALL KINDS OF

COMMENTS AND QUESTIONS THEY RECEIVED. UNLIKE MANY
BUSINESSES WHOSE WORDS ARE NEVER REPLIED TO, TAWFEER
SUPERMARKET’S SOCIAL MEDIA TEAM IS ALWAYS KEEN ON TRYING
AS MUCH AS POSSIBLE TO RESPOND TO ALL KINDS OF INQUIRIES.

RAMI BITAR

FROM QUESTIONS THAT HAVE TO DO WITH DIFFERENT BRANCHES

AND THEIR RESPECTIVE PHONE NUMBERS TO OTHER INQUIRIES

ABOUT PARTICULAR PRODUCTS OR PROMOTIONS, TAWFEER
SUPERMARKET HAS REPRESENTED AN AMICABLE IMAGE. THE
TEAM HAS BUILT A HELPFUL AMBIANCE IN WHICH, MOST OF THE
TIME, FOLLOWERS OR POTENTIAL CUSTOMERS ARE GETTING THE
NEEDED ANSWERS TO THEIR QUESTIONS. THIS INTERACTION DID
NOT VARY FROM QUESTION TO QUESTION, AS TAWFEER’S TEAM
HAS MANAGED TO ANSWER ALL SORTS OF DIFFERENT TOPICS. IT
DIDN’T MATTER IF A QUESTION WAS PREVIOUSLY RELIED ON OR
NOT; WHAT MATTERED WAS THE FACT THAT EACH INDIVIDUAL
WITH AN INQUIRY GETS TO RECEIVE THEIR ANSWER.

FOR RAMI BITAR, MAINTAINING A WELCOMING ENVIRONMENT FOR
THE CUSTOMERS IS SOMETHING THAT TAWFEER SUPERMARKET IS
KEEN ON NEVER LOSING. ACCORDING TO HIM, THE SATISFACTION

OF THE CUSTOMERS AND THEIR HAPPINESS IS ONE OF THE MAIN

BUILDING BLOCKS FOR THE SUCCESS OF THIS BUSINESS. FOR THIS
REASON, TAWFEER SUPERMARKET IS ALWAYS IN THE FACE OF

RECEIVING NEW CUSTOMERS WHO ARE EAGERLY EXCITED TO

EXPLORE THE STORES. THIS IS WHAT MAKES THE BUSINESS STAND
OUT.

RAMI BITAR