Rami Bitar

RAMI BITAR

TAWFEER: A FRIENDLY ENVIRONMENT |
RAMI BITAR

RAMI BITAR

WHILE THE NEW ERA OF SOCIAL MEDIA SHOWS HOW BUSINESSES DEAL
WITH THEIR CUSTOMERS, TAWFEER SUPERMARKETS REPRESENT A DIFFERENT
APPROACH TO THEIR FOLLOWERS.

FOLLOWING THE GREAT ATTENTION THAT TAWFEER SUPERMARKETS HAVE
GAINED OVER THE YEARS, THE BUSINESS IS SHOWING REMARKABLE
INTERACTION WITH ITS CUSTOMERS. FOR RAMI BITAR, CEO OF TAWFEER
SUPERMARKET, IT IS ESSENTIAL THAT THE STORES MAINTAIN A WELL-
REPUTABLE IMAGE ON ALL SCALES. ONE OF THOSE SCALES IS HOW
TAWFEER DEALS WITH POSSIBLE CUSTOMERS, FOLLOWERS, OR INTERESTED
PEOPLE ON SOCIAL MEDIA.

RAMI BITAR

BETWEEN FACEBOOK AND INSTAGRAM, THE STORES HAVE SHOWN
UNIQUE AND FRIENDLY INTERACTIONS WITH ALL KINDS OF COMMENTS
AND QUESTIONS THEY RECEIVED. UNLIKE MANY BUSINESSES WHOSE
WORDS ARE NEVER REPLIED TO, TAWFEER SUPERMARKET’S SOCIAL MEDIA
TEAM IS ALWAYS KEEN ON TRYING AS MUCH AS POSSIBLE TO RESPOND TO
ALL KINDS OF INQUIRIES.

RAMI BITAR

FROM QUESTIONS THAT HAVE TO DO WITH DIFFERENT BRANCHES AND
THEIR RESPECTIVE PHONE NUMBERS TO OTHER INQUIRIES ABOUT
PARTICULAR PRODUCTS OR PROMOTIONS, TAWFEER SUPERMARKET HAS
REPRESENTED AN AMICABLE IMAGE. THE TEAM HAS BUILT A HELPFUL
AMBIANCE IN WHICH, MOST OF THE TIME, FOLLOWERS OR POTENTIAL
CUSTOMERS ARE GETTING THE NEEDED ANSWERS TO THEIR QUESTIONS.
THIS INTERACTION DID NOT VARY FROM QUESTION TO QUESTION, AS
TAWFEER’S TEAM HAS MANAGED TO ANSWER ALL SORTS OF DIFFERENT
TOPICS. IT DIDN’T MATTER IF A QUESTION WAS PREVIOUSLY RELIED ON OR
NOT; WHAT MATTERED WAS THE FACT THAT EACH INDIVIDUAL WITH AN
INQUIRY GETS TO RECEIVE THEIR ANSWER.

FOR RAMI BITAR, MAINTAINING A WELCOMING ENVIRONMENT FOR THE
CUSTOMERS IS SOMETHING THAT TAWFEER SUPERMARKET IS KEEN ON
NEVER LOSING. ACCORDING TO HIM, THE SATISFACTION OF THE
CUSTOMERS AND THEIR HAPPINESS IS ONE OF THE MAIN BUILDING BLOCKS
FOR THE SUCCESS OF THIS BUSINESS. FOR THIS REASON, TAWFEER
SUPERMARKET IS ALWAYS IN THE FACE OF RECEIVING NEW CUSTOMERS
WHO ARE EAGERLY EXCITED TO EXPLORE THE STORES. THIS IS WHAT MAKES
THE BUSINESS STAND OUT.

RAMI BITAR