Guatemala Welcome Pack_2022

GUATEMALA
WELCOME
PACK

Capgemini
Business Services

Guatemala Delivery Center

1

INTRODUCTION

2

Welcome to Guatemala City!

On behalf of everyone at the Capgemini
Guatemala, I’d like to welcome you to our
city. To help you enjoy your time with us,
we’ve prepared this short guide for you.

Built in a spot where an ancient Mayan
city once stood, today, Guatemala City
is the governmental, economic, and
cultural center of the country. It is a city
of talent and passion.

I hope you enjoy your stay with us and
the friendly hospitality of the people of
Guatemala City.

Sincerely,
Eduardo Castillo
Senior Director
Head of Business Services
Americas Centers

3

TRAVEL FROM
THE AIRPORT

4

La Aurora International Airport Prior to arrival in Guatemala

La Aurora International Airport is located 6.4 km For the majority of countries, visitors do not
south of Guatemala, City's downtown, 25 km from need a visa for stays up to 90 days. Nonetheless,
Antigua Guatemala and just 1.5 km from Capgemini’s it is advisable to check travel requirements
BPO facility. It currently operates 9 airlines serving with your travel advisor, embassy or consulate
27 destinations. Please note that all passengers in your home country before departure.
traveling are kindly requested to allow sufficient
time before departure for check-in and security
control. It is advised that passengers should be at the
airport 2–3 hours for both domestic and international
flights.

Visit airport website

www.dgac.gob.gt

Or call 24-hour airport information

• +1 (502) 2321-5000

Airport transfer

• Capgemini Guatemala owns cars with dedicated
drivers for our visits

*Airport taxi transfers are usually arranged by the hotel or
our administration department, so please don’t hesitate to
contact us, and we will assist you with your trip.

5

GUATEMALA
DELIVERY
CENTER VISIT

6

Important information and logistic

Our Team of Drivers

All our drivers are Capgemini employees. They will
be waiting for you outside the airport, wearing blue
shirts with a Capgemini logo. They will be driving you
during your visit to Guatemala.

JOSUE PERDOMO FRED CLUE MARVIN SILIEZAR CESAR GALVEZ
Tel. 30104600 Tel. 32443648 Tel. 40516766 Tel. 32443650

Covid – 19 Test

Please note that local regulations to enter Guatemala
are constantly changing due to COVID 19. We
recommend you use the Verifly app. If needed, we will
take you to a local clinic for a Covid test for your return
flight to the US. Results take approximately 2 hours
to arrive at the provided email address.

7

GENERAL
INFORMATION

Country Business facts

• Country code (+502) • A customer service-oriented culture
• Population: 17 million • Stable economic and political environment
• Capital: Guatemala City • A total workforce of 6.2 million people mainly
• Nationality: Guatemalan
• Languages: Spanish characterized for its youth
• Currency: Guatemalan Quetzal GTQ1 = €0.09; • The largest student center in Central America, with

GTQ1 = $0.12 14 universities and more than 312,700 students
• Inflation rate: 3.8% • Compatibility with the US time zones
• Unemployment rate: 4.1% • India has the world's second-largest population
• GDP/PPP (2012 est.): $79.97 billion;
of English speakers
per capita $5,300 • A strong demographic advantage, likely for the next
• Religion: predominantly Catholic
• Government: constitutional democratic republic 50 years.
• President: Alejandro Giammattei
• UTC−06:00
• Electricity: 110V, 60Hz (the same as for the

United States).
• Emergency numbers:

• 123 (fire department)
• 120 (police)
• +1 (502) 231 22800 (Capgemini)

8

Guatemala City

With over two million residents, Guatemala City is
the capital of an economically and politically stable
country. It boasts strong growth and development
with excellent communications, infrastructure, and
advantageous labor costs. The biggest educational
center in Central America, its many universities
turn out graduates fluent in English, Spanish,
and French. Well-equipped to serve multilingual
communities, and geographically situated in the
same time zone as Chicago and Dallas, Guatemala is
in an ideal location for Capgemini to deliver Spanish
and English language services to North American
clients.

• Area: 692 km2
• Population: 2.3 million
• Student population: 312,700 enrolled students
• Number of universities: 14
• Number of graduates a year: 50,000

Government Official Website for Guatemala:

www.investinguatemala.org 9

WHERE
TO STAY

Capgemini has partnered with these
exclusive, prime-location hotels to
offer you the lowest discounted rates.

Contact us for help with
booking your stay.

10

Westin Camino Real Courtyard by Marriot

Avenida La Reforma 14 Calle 0-20, 1 Avenida 12-47, Zona 10,
Guatemala City Guatemala City 0101
+502 2333 3000 Guatemala
http://www.hotelcaminoreal.com.gt/en/home/ +502 2225 2500
www.marriott.com/en-us/hotels/
The 279 guest rooms at The Westin Camino Real guacy-courtyard-guatemala-city/overview
Guatemala are distinguished by a classic European
style and magnificent views of the city. Each Settle into contemporary style at Courtyard
luxurious room has an LCD television with remote Guatemala City, where you can enjoy a masterful
control and satellite programming, two line blend of comfortable accommodations and a
telephones, air conditioning, and heating. convenient location. Located in Zona 10, the hotel
puts you a short drive from the Aurora Zoo and the
Westin didn't discover fresh air, but we're proud to U.S. Embassy.
offer smoke-free guest rooms at this hotel.
Once you arrive, soak up the unique decor with state-
Featuring childcare service, business center, of-the-art architecture and a plant focused outdoor
secretarial and translation services, 24-hour front patio, which puts a new spin on traditional travel
desk, air conditioned facilities, concierge service, accommodations.
wheelchair access, luggage storage, smoke detectors,
and Safe deposit boxes. Hungry? Treat your taste buds to a delicious dish
from Centro, located right on site. When it's time
There is a jacuzzi, wet sauna, classroom (spinning, to retreat to relaxation, Courtyard’s stylish rooms
dancing, yoga), massage service, fitness center, and suites will make you feel right at home with
outdoor heated pool and Westin WORKOUT, complimentary high-speed Wi-Fi, oversized windows,
Clothing and Sports Loan Program, and and luxurious bedding. A 24-hour fitness center with
Transportation services. cardio equipment and weights, perfect for those who
prefer to break a sweat before they slip into sweet
dreams.

11

WHAT
TO SEE

12

Antigua Guatemala Solola

Another UNESCO World Heritage Site, Antigua A town in southwestern Guatemala. It lies in the
Guatemala, was founded in 1543 by Spanish central highlands at 6,932 feet (2,113 metres) above
conquistadors. For more than 200 years it served as sea level. Sololá overlooks spectacular Lake Atitlán, a
the capital of the Spanish colony of Guatemala until an few miles to the south. Cakchiquel Maya make up the
earthquake in 1773 prompted the authorities to move majority of the town’s population.
the seat of government to Guatemala City.
Sololá is known for its Friday markets, for which
Often referred to as just Antigua or la Antigua, the hundreds of Indians come in from surrounding villages
city is famous for its well-preserved Spanish Baroque– to trade or to worship at the 16th-century church,
influenced architecture as well as a number of ruins of which was rebuilt after the 1902 earthquake.
colonial churches.
Coffee, fruit, grains, onions, and garlic are the
The distance from Guatemala City to la Antigua is 35 principal products of the area; there is flour milling in
km. Feel free to reach out to your local Capgemini the vicinity. Sololá lies 5 miles (8 km) north of the Inter-
contact to support you with visit arrangements. American Highway and 75 miles
(120 km) from Guatemala

Find out more about Antigua Guatemala:
http://whc.unesco.org/en/list/65

Ciudad Cayala

Ciudad Cayalá is a new town being built on open land
beyond the city center but within the city’s broad
boundary. It incorporates Mayan ornamental detail
amid a robust Spanish classicism.

Streets and squares are lined with colonnades.
A monumental set of steps ascends to the
Athenaeum, designed by Notre Dame Prof. Richard
Economakis, forming a pyramid of Mayan descent,
topped by a Spanish temple.

Photos hint at the glory of ancient Rome, whose
classical buildings mounted to an urban epiphany with
a seemingly natural, unplanned grandeur.

Find out more about Ciudad Cayala:

https://www.cayala.com/

13

WHERE
TO EAT

14

We’ve dined at these locations many
times and have received excellent
reviews from our clients. While
we do not have a formal business
agreement with these restaurants,
we strongly recommend them and
hope you will leave happy and full!

15

WHERE
TO EAT

16

Plaza Fontabella Ambia
(several restaurants in the area)
10a Av. 5-49, Zona 14,
4a. Avenida 12-59 Zona 10, Guatemala City
Guatemala City +1 (502) 2366-6890
+1 (502) 6628-8600
www.plazafontabella.com The expectation is a journey through the senses
of the palate playing with different textures and
The Plaza Fontabella district offers a relaxing retreat molecular techniques of avant-garde cuisine. This
from the bustle of city traffic. In addition to enjoying means that we are constantly evolving with global
anything from a gelato to a gourmet dinner in one of trends and influences from our beautiful Guatemala
the several restaurants located in the complex, you to the Far East offering products of the highest
can also browse the art galleries, stroll the cobbled quality.
streets and enjoy the sound of water from the
elegant old-world style fountains. Located in one of the most prestigious areas of the
city, Ambia is located inside a pine forest. Apart from
Ciudad Cayala Guatemala its usual lunch and dinner service, we have at your
(several restaurants in the area) disposal a private lounge, a lounge bar, a private and/
or corporate function room that leave a mystical
Paseo Cayalá Zona 16, imprint in the memory of all your guests. Our first
Guatemala City class service along with the adventure of our food
+1 (502) 2493-9393 and a wide selection of wines is the commitment that
https://cayala.com.gt/ we deliver to our customers.

A modern, upscale district in the Spanish colonial Pecorinos
style, Ciudad Cayala offers a plethora of restaurants
to choose from. Whether it’s sushi, fine French 11 Calle 3-36 Zona 10
cuisine, Middle-Eastern, American doughnuts, Swiss Guatemala City
chocolate, or local cuisine, there’s something here for +1 (502) 2360-3035
you.
An authentic, well-regarded Italian restaurant: its
Please avoid street food and elegant interior and delightful, sensitively lit garden
non purified water. We highly make a fine setting for a memorable meal. With a
recommend bottled water or beautiful courtyard setting, this is widely regarded as
filling your own bottle at WTC. the city's best Italian restaurant. The menu features
a huge selection of antipasto, pizza, pasta, meat and
seafood dishes.

17

USEFUL
PHRASES

18

Good morning Buenos días What is your name? Como se llama usted?/Como te llamas?
Good afternoon Buenas tardes
Pleased to meet you Encantado(a) de conocerle
Good night Buenas noches
Hello Hola Do you speak English? Habla inglés?

Good-bye Adiós I don't speak Spanish No hablo español
See you soon Hasta pronto
I don't understand No entiendo
Excuse me Discúlpeme/Perdón I am from... Soy de (name your state or city)
How are you? Como está(s)?/Qué tal?
Slower, please Más lento por favor
Fine, thanks Bien, gracias
My name is Me llamo... Where is...? Dónde está…?
a bathroom el baño - los servicios
el aeropuerto
an airport el restaurante
a restaurant el banco
la playa
a bank la farmacia
a beach el hospital
a pharmacy el bar
a hospital el centro de información

a bar
an information center

19

OUR
OFFICE

20

ZONA 9 Westin Courtyard
Calle Montufar Camino by Marriott
Hotel

Carretera Interamericana ZONA 10 ZONA 15

Airport Boulevar Los Proceres Diagonal 6
20 Calle
Carret m ericana
Capgemini WTC
era Intera
ZONA 14 20 Calle

ZONA 13 Office address

Your contacts Capgemini Guatemala
(WTC office)
Yosabeth Avila 5 avenida 5-00 Zona 13,
Client Visit Experience Manager World Technology Center
Phone: +1 (502) 2223-0010
Phone 502 41496883
Email: [email protected]

21

SECURITY Ev
& SAFETY
INFORMATION Comp

In Case of emergency

• The fire alarm is activated.
• Look for an emergency exit near you.
• Follow the guidelines of the emergency marshals.

They are identified by orange vests with yellow
helmets.
• The emergency marshals are mobilized to guide
all people in their area to emergency exits
for evacuation of the building.
• Do not return to the workplace unless it is
authorized by the emergency marshals.
• Please refer to the evacuation meeting point
determined by the emergency team.

Safety equipment and signage

• Hydrants
• Fire extinguishers
• Smoke detectors
• Evacuation route maps
• Industrial safety signage
• Emergency marshals

22

EVACUATION
ROUTES

vacuEvaacutatiioonnroutRe No1 ute N1

pany Confidential © 2022 Capgemini. All rights reser

23

Evacuation route N8 Evacuat

uation Route N8

Company Confidential © 2022 Cap

24

Evacuation route N9

tion Route N9

pgemini. All rights reserved. © 2022 Capgemini. Al

25

Evacuation route N10 Evacuat

cuation Route N11

tial Company Confidential © 2022 Ca

26

Evacuation route N11

tion Route N11

apgemini. All rights reserved. © 2022 Capgemini.

27

Evacuation route N12 WTC

cuation Route N12

ntial Company Confiden
© 2022 C
28

WTC meeting point

C Meeting Point

ntial © 2022 Capgemin
Capgemini. All rights reserved.
29

About Capgemini

Capgemini is a global leader in partnering with companies to
transform and manage their business by harnessing the power
of technology. The Group is guided everyday by its purpose
of unleashing human energy through technology for an
inclusive and sustainable future. It is a responsible and diverse
organization of over 325,000 team members in more than 50
countries. With its strong 55-year heritage and deep industry
expertise, Capgemini is trusted by its clients to address the entire
breadth of their business needs, from strategy and design to
operations, fueled by the fast evolving and innovative world
of cloud, data, AI, connectivity, software, digital engineering
and platforms. The Group reported in 2021 global revenues of
€18 billion.

Visit us at

www.capgemini.com

GET THE FUTURE
YOU WANT

This document contains information that may be privileged or confidentialan
is the property of the Capgemini Group. Copyright © 2022 Capgemini. All rights reserved.

30