PMGDISHA Handbook

Pradhan Mantri
Gramin Disha

(A UNIQUE INITIATIVE FOR DIGITAL LITERACY IN RURAL INDIA)

Content 01
08
PMGDISHA A New Vision for Rural India 09
Objectives Of Pmgdisha 11
Implementation 13
Roles and Responsibilities of Stakeholders 15
Course & Learning Outcomes 15
Introduction to Digital Devices 16
Operating Digital Devices 16
Introduction to the Internet 17
Communications using the Internet 18
Application of the Internet 19
Outcomes of PMGDISHA 20
Digital Locker 21
Empowerment Through Digital Literacy
Stories of Change

PMGDISHA

PMGDISHA, one of the
world's largest digital
literacy programmes,
aims to provide digital
literacy skills to six
crore rural citizens to
enable them to reap
the benefits of Digital
India Programme.

1

““ I see technology as a

means to empower and as a tool
that bridges the distance between
hope and opportunity.
Information, education, skills,
healthcare, livelihood, financial
inclusion, small and village
enterprises, opportunities for
women, conservation of natural
resources, distributed clean
energy – entirely new possibilities
have emerged to change the
development model. But for all
this, we must bridge the digital
divide and promote digital literacy
in the same way that we seek to
ensure general literacy.

Shri Narendra Modi

Prime Minister of India

2

Digital The National Digital
Literacy Mission or
Saksharta Digital Saksharta
Abhiyan was launched by
Abhiyan Prime Minister Shri
Narendra Modi in August
2014 with an ambitious
mandate of making one
individual from every
family digitally literate.

With the unveiling of the Digital was that the wave of digital Workers and authorized
India Programme in 2015, the literacy will have a cascading ration dealers of Fair Price
mission assumed historic impact on the lives of the Shops (FPS). The task of
significance as an instrument communities by enhancing implementing the Scheme
to create a linkage between livelihood opportunities, was assigned to CSC e-
citizens and e-governance access to financial inclusion Governance Services India
initiatives, financial inclusion and effective participation in Limited. The ambitious
and accountability in the governance processes. target of 52.5 lakh digitally
governance. The mission While the scheme primarily trained and certified
aimed to make 52.5 lakh focused on citizens, it was individuals, was achieved
individuals digitally literate also meant to leverage the in December 2016, two
across the country by benefits of digital literacy for years before the proposed
specifically reaching out to government functionaries at deadline of December
households in poor and the grassroots level, for 2018 under the Scheme!
marginalised communities in example Accredited Social
rural and low-connectivity Health Activists (ASHA),
areas. The expectation Anganwadi

3

Following the successful As per 71st NSSO
implementation of the Survey:
NDLM/DISHA scheme, Union
Finance Minister Shri Arun Only 6% of 16.85
Jaitley, while presenting the crore rural
Union Budget 2016-17, mentioned
the need for a new Digital households own a
Literacy Mission specifically for computer. Around
the rural India. Following the
2016 Budget announcement, the 15 crore rural
Pradhan Mantri Gramin Digital households do
Saksharta Abhiyan (PMGDISHA)
scheme was initiated to provide not have
digital literacy to six crore computers and a
persons in rural areas. The significant number
scheme was approved by the
Government in February 2017. of these
households are
4
likely to be
digitally unskilled.

PMGDISHA

Realising the Vision of
Digital India through Digital Literacy

As per a recent report by approximately 750 million with State Governments
Internet and Mobile people in rural India who are and UT Administration. To
Association of India (IMAI) potential Internet users. ensure that the reach and
and market research firm coverage of the scheme is
IMRB International, overall In order to address this equitable across the
Internet penetration in India digital divide, the country, the targets have
is currently around government has initiated the been aligned with a focus on
31percent. In Urban India, 60 Pradhan Mantri Gramin Gram Panchayats across
percent (269 million) of the Digital Saksharta Abhiyan the country. On an average, a
population of 444 million (PMGDISHA) scheme with target size of 200-300
citizens is using the Internet; an aim to provide digital beneficiaries per 2.50 lakh
whereas in Rural India, the literacy to six crore rural Gram Panchayat is planned.
percentage of Internet users citizens across the country. The state-wise achieved
drops to 17 percent (163 The scheme is being count for the scheme is as
million) of 906 million. The implemented by CSC SPV given in the table
report points out to since 2017 in collaboration

5

STATE-WISE STATUS

State Name Registered Candidates Cer fied Candidates

ANDAMAN AND NICOBAR ISLANDS 308 51
ANDHRA PRADESH 12,59,892 6,80,855
ARUNACHAL PRADESH
ASSAM 3,400 8,801
BIHAR 25,46,740 17,79,058
CHHATTISGARH 57,39,548 36,76,150
DADRA AND NAGAR HAVELI 24,98,702 16,29,688
DAMAN AND DIU
DELHI 1,912 447
GOA 1,554 528
GUJARAT 2,274 1,096
HARYANA 4,675 2,336
HIMACHAL PRADESH 24,03,756 15,33,228
JAMMU AND KASHMIR 17,26,684 11,00,351
JHARKHAND 3,63,924 1,91,938
KARNATAKA 4,68,539 2,55,390
KERALA 21,10,082 12,26,830
LADAKH 10,15,238 4,95,991
LAKSHADWEEP 50,142 19,549
MADHYA PRADESH 17,709 10,024
MAHARASHTRA
MANIPUR 94 0
MEGHALAYA 46,00,093 29,52,867
MIZORAM 36,31,276 21,31,640
NAGALAND
ODISHA 10,244 3,691
PUDUCHERRY 1,13,964 54,197
PUNJAB
RAJASTHAN 9,216 3,932
SIKKIM 5,609 2,874
TAMIL NADU 27,24,549 17,05,136
TELANGANA 13,640 6,193
TRIPURA 14,85,540 9,79,452
UTTAR PRADESH 29,34,777 17,78,251
UTTARAKHAND 3,551
WEST BENGAL 10,42,816 717
7,32,788 5,99,171
TOTAL 2,64,726 4,01,320
1,41,39,986 1,58,818
6,10,249 93,73,019
18,90,166 3,73,954
11,91,804
5,44,28,363
3,43,21,426

6

CATEGORY WISE STATUS ST
Cer fied Candidates

General OBC SC

20%
41% 9%

30%

GENDER WISE STATUS

45%
55%

FEMALE MALE

7

OBJECTIVES OF PMGDISHA

DIGITAL EMPOWERMENT OF HELP THEM ACCESS
CITIZENS WHEREBY THEY CAN INFORMATION ON EDUCATION,
OPERATE DIGITAL DEVICES HEALTHCARE, LIVELIHOOD
GENERATION

EDUCATE AND ENABLE INFORM CITIZENS ABOUT
CITIZENS TO USE DIGITAL VARIOUS GOVERNMENT
PAYMENT SYSTEMS LIKE SCHEMES AND POLICIES
E-WALLETS, USSD, ETC

The scheme focuses on individuals in the age group of 14 – 60 The scheme assumes
years, one from each household; priority would be given to importance for India due to its
nonsmart phone users, Antyodaya households, college drop-outs, large population and diversity.
participants of adult literacy mission, etc.
Digital literacy can trigger
Citizens would be provided skills for operating computers and empowerment of rural
other digital devices like smart phones or tablets, accessing
information on Internet, process of securely accessing information communities through access to
about various government schemes and significantly enabling a education, enhancement of
shift to a less cash ecosystem through digital financial
transactions via Mobile Banking, Unified Payments Interface (UPI), skills, access to health services
Unstructured Supplementary Service Data (USSD) and Aadhaar and financial inclusion. This in
Enabled Payment System (AEPS). turn can improve socioeconomic
indicators, leading to a socially,

economically and
financially inclusive society.

SC/ST/BPL MINORITIES To bridge the digital divide, the scheme
focuses on the rural population, particularly
SPECIFIC TARGET the marginalised sections of society like
GROUPS UNDER Scheduled Castes (SC) / Scheduled Tribes
(ST), Minorities, Below Poverty Line (BPL),
women, persons with disabilities, Self Help
Group (SHG) members, and school
and college students.

PMGDISHA

PERSONS WITH DISABILITES WOMEN

8

IMPLEMENTATION

Facilitating Alignment Of PMGDISHA
Scheme With Its Objectives

Registration And Training Process Under PMGDISHA

Ensure Generate Identify Register the After successful After completing For
adequate awareness households which nominated registration, modules, examination,
infrastructure candidates encourage
on the are digitally candidates get candidate
at the scheme illiterate and on the portal log-in ID and candidates to
training through nominate one through password. undergo should carry
centre/CSC publicity member of
activities e-KYC. Training continuous their Aadhaar
that centres to assessment card or any
household. Capure available on the
Follow prescribed train other
criteria for Aadhaar number, candidates portal government ID
registration email address, for minimum
of candidates mobile no., etc 20 hours as per card.
the course
modules Ensure a fair
examination

Registration & Training of RESPONSIBILITY MATRIX
Beneficiaries under PMGDISHA FOR PMGDISHA CERTIFICATION

Registration of beneficiaries is done Finalise Candidate's
through CSCs and Training Centres set Database
up under the Training Partners. The
centres identify households which are PMU
digitally unskilled and nominate one
member from that household. The Forward Candidate's
identified individual is registered on Database to Online
PMGDISHA portal through Aadhaar Examination System
authentication. The training centres
have to impart training to beneficiaries PMU
for minimum 20 hours as per the course
modules. The beneficiary is also
encouraged to undergo continuous
assessment provided in the modules
during the training. After completing
the training, the beneficiary has to
appear for the assessment within 30
days.

9

ASSESSMENT PROCESS UNDER PMGDISHA

Assessment of Beneficiaries Examination Administrator Candidate Test begins and
administrator invites verified through proctors have
Beneficiaries have to appear for an creates an online access to video
online assessment after completing test, selecting candidates to biometric
their training. Certification is done take test authentication feeds and
through online remote proctored questions from within 30 screens of
examination conducted by Certifying question bank by remote candidate;
Agencies like National Institute of days of date proctor; proctor can
Electronics and Information candidate to broadcast
Technology (NIELIT), National Institute of invitation display identity message,
of Open Schooling (NIOS), ICT Academy card and other terminate an
of Tamil Nadu (ICTACT), Haryana credentials for
Knowledge Corporation Limited verification by exam
(HKCL), Centre for Development of proctor
Advanced Computing(C-DAC). session or re-
autheticate
candidates

Candidate After test is Digital
finishes the concluded, certificates are
result and automatically
test with report is generated and
biometric automatically
authentication; generated. issued to all
candidates who
on
successful have passed,
authentication, subject to
test gets
submitted for verification and
evaluation decision of
issuing
Integrate data for authority
Conduct of
Set up Exam
Examination Centres (installation,

mock test, etc)

Certifying Agency PMU in coordination
with Training Partner/
Training Centre/CSC

Convergence with Skill Development Initiatives Participation of
Schools/Colleges/Universities
Steps would be taken to establish under PMGDISHA
convergence with other skill development
schemes being implemented by the CSC SPV would also seek participation of
Government to promote skilling and Government-aided and private schools,
employment avenues among the colleges and universities by using their
rural citizens, thus improving development infrastructure, staff or students as
indicators for the country. The details of six volunteers, in the implementation of the
crore beneficiaries covered under Scheme
PMGDISHA scheme would be shared with
the Ministry of Skill Development and
Entrepreneurship, State Skill Development
Missions, and Sector Skill Councils
supplementing their initiatives.

Impact Assessment & Social Auditing Convergence of Digital Literacy
of PMGDISHA Initiatives under PMGDISHA

In order to assess the effectiveness of the Efforts would be taken for convergence of
content and training provided under similar digital literacy initiatives in the
PMGDISHA and to ascertain whether the country, either by the Industry, NGOs, civil
outcomes of the Scheme are achieved, society organisations, etc. to increase
impact assessment studies have been uptake of beneficiaries and improve the
conducted through independent institutions. outcomes of the Scheme. Training would be
Apart from this, social auditing of the imparted to the beneficiaries by these
Scheme will also be carried out by involving agencies. However, their assessment would
school principals and academia at State/ be done under the scheme after their
District/ Sub-District (Blocks)/ Gram certification fee is paid by the institutions.
Panchayat levels. CSC SPV would explore
tie-ups with Universities and Colleges to
carry out social and outcome evaluation of
the scheme on periodic basis

10

ROLES AND RESPONSIBILITIES OF STAKEHOLDERS

Ensuring The central Government through the Ministry of Electronics & IT provides overall
sustainability policy support for the implementation of PMGDISHA Scheme. CSC SPV, the
of PMGDISHA Programme Management Unit, is involved in implementation of the Scheme in
Scheme collaboration with the State Governments and UT Administrations. The last mile
implementation of the Scheme is monitored by the District e-Governance Society
(DeGS), while the implementation of the Scheme on the ground is done through
the Common Service Centres (CSC SPV).

MeitY PMU (CSC State/UT Certifying
SPV) Govts. Agencies
Empowered
Committee for Overall State level Prepare
policy level management Committee for mechanism and
interventions and planning norms for
implementation strategy for design,
PRSG for of Scheme implementation development,
implementation delivery,
of scheme and Coordinate with SIAs to assessment
fund release various implement the and certification
stakeholders scheme in
coordination To assess and
Develop with various certify
curriculum stakeholders competence
framework and committees acquired by the
and oversee candidate
Organize mobilisation of
workshops and candidates
awareness
activities

MeitY Programme Management State/UT Governments Certifying Agency

An Empowered Committee has been Unit (PMU) State/ UT participation in the Scheme The certifying agencies help prepare a
constituted in MeitY to make policy envisages a two-pronged strategy: mechanism for assessment and
interventions in the Scheme. A Project The Programme Management Unit certification of six crore rural citizens in
Review and Steering Group (PRSG) has (i) A state-level committee headed consultation with CSC SPV. So far,
also been constituted to ensure time- under CSC SPV is responsible for National Institute of Electronics &
bound implementation of the Scheme by Principal Secretary (IT) plans Information Technology (NIELIT),
and monitor funding. Based on the overall implementation and monitoring strategies for implementation, and National Institute of Open Schooling
recommendations of the PRSG, the of the scheme. The PMU coordinates (NIOS), Haryana Knowledge Corporation
Ministry releases funds to the PMU. with various stakeholders like Industry, (ii) State Implementing Agency (SIA) Limited (HKCL), ICT Academy of Tamil
MeitY also supports in Scheme NGOs, registered bodies involved in Nadu (ICTACT) and National Institute
implementation and coordinates with digital literacy initiatives. It also coordinates scheme implementation for Entrepreneurship and Small
stakeholders like Government undertakes development of curriculum and achieves the targets in a time Business Development (NIESBUD) have
departments/ institutions/ other framework and multilingual course in bound manner. The SIA partners with been empaneled as certifying agencies
agencies as required.. consultation with stakeholders. PMU CSC SPV on behalf of the State under PMGDISHA.
prepares guidelines for accreditation of Government/UT for implementation of
11 training institutions; monitoring quality the Scheme; it liaises with various
of training, faculty, infrastructure at the agencies for mobilizing eligible
centre; selection and registration of candidates; it coordinates with
beneficiaries; certification, etc. PMU stakeholders for formation of
also conducts advocacy and awareness State/District/Panchayat level
workshops and campaigns under the committees for monitoring the scheme.
Scheme.

Training Centres

Training Centres are responsible for enrolling beneficiaries and providing training
to them. All CSCs registered under the Scheme can function as Training Centres.
These centres track progress of beneficiaries under the Scheme, conduct
continuous assessment.

S.N States/UTs Count

1 ANDAMAN AND NICOBAR 56

2 ISLANDS 14,872

3 ANDHRA PRADESH 265

4 ARUNACHAL PRADESH 13,340

5 ASSAM 34,554

6 BIHAR 103

7 CHANDIGARH 14,018

8 CHHATTISGARH 33

9 DADRA AND NAGAR HAVELI 27

10 DAMAN AND DIU 69

11 DELHI 138

12 G OA 18,283

13 GUJARAT 10,791

14 HARYANA 4,379

15 HIMACHAL PRADESH 4,288

16 JAMMU AND KASHMIR 10,100

17 JHARKHAND 9,584

18 KARNATAKA 1,732

19 KERALA 188

20 LADAKH 5

21 LAKSHADWEEP 32,127

22 MADHYA PRADESH 45750

23 MAHARASHTRA 288

24 MANIPUR 1,493

25 MEGHALAYA 349

26 MIZORAM 195

27 NAGALAND 12,017

28 ODISHA 215

29 PUDUCHERRY PUNJAB 16,483

30 RAJASTHAN 18,709

31 SIKKIM 48

32 TAMIL NADU 15,426

33 TELANGANA 8,184

34 TRIPURA 1,326

35 UTTAR PRADESH 84,493

36 UTTARAKHAND 10,205

37 WEST BENGAL 8,222

12 TOTAL 3,92,355

COURSE & LEARNING OUTCOMES

Enabling rural citizen to use digital technology
to enhance livelihood options as well as to
foster participation in governance.

Digital Literacy Content

'Appreciation of Digital Literacy' course aims to enable the beneficiaries to operate a computer; access
digital devices like smart phone, tablets, etc. manage emails; search Internet for information on various
Government services and schemes; use ICT for enhancing livelihood; and undertake online transactions
and cashless payments.

The content of the course has been developed in consultation with various agencies like UNESCO,
NASSCOM, Intel, IGNOU, NIELIT, NIOS, Indian Institute of Mass Communication (IIMC), IT for Change,
Open Knowledge Network India, and Digital Empowerment Foundation.

Understand the basics Use digital devices for
(terminology, accessing, creating,
navigation and managing and sharing
functionality) of digital information
devices

Use the Internet to Use technology to
browse in an effective communicate
and responsible effectively(Send &
manner receive email)

Carry out at least 5 Promote Digital
cashless transactions Payments
using digital financial
tools (USSD/ UPI/ Appreciate the role of
eWallet/ AEPS/ Card/ digital technology in
PoS) everyday life, in social
life and at work
Use online G2C, B2C
and citizen centric
services including
Digital Locker

13

Broad Content Outline:

Course Duration: 20 Hours
(minimum 10 Days and maximum 30 Days)

The content developed for PMGDISHA training is available in 22 scheduled
languages of India, apart from English. A Mobile App with training content
is also available in as many languages.

Title of the Module Learning Hours

Introduction to 2
Digital Devices

Operating Digital Devices 4

Introduction to the Internet 2

Communications 6
using the Internet

Application of the Internet 6

(includes Citizen centric services and use of mobiles
for undertaking cashless transactions)

14

INTRODUCTION TO DIGITAL DEVICES

Module Name Learning Objectives

COMPUTER What is a Computer? Turn on a computer

How does a Computer work? Explain how a computer works

Operate components of Computer, including Central Identify and use various
Processing Unit (CPU), Monitor, Keyboard, Mouse, Printer, etc. components of a computer

MOBILE PHONE What is a mobile phone? Switch on/ off a mobile phone

How does a mobile phone work? Explain how a mobile phone works

Types of mobile phones Explain the various types of mobile
phones
How to use components of a mobile phone like charger, data
cable, memory card, earphones, etc. Identify and use various components
of a mobile phone

TABLET What is a tablet? Switch on/off a tablet
How does a tablet work? Explain how a tablet works
Types of Tablets Explain the various types of tablet
Identify and use various components
Operate components of tablet like charger, data cable, of a tablet
memory card, earphones, etc.

OPERATING DIGITAL DEVICES

Module Name Basics of Operating System (Open Source and Proprietary) Learning Objectives

COMPUTER Using a GUI based Operating System (task bar, icons, menu, Explain the use of operating system
running an application, use the menu, resize a window, minimize a Identify and use various functions of
window, maximize a window, move a window, locate programmes an operating system
in Start menu, using the scrollbar, etc.) Create/ Open/ Save a file, folder and
sub-folder
Log-in, locating a file, opening a file, printing a document, storing a
file with proper extension, creating a folder/ sub-folder in a volume
on hard disk and desktop, shifting files from one folder to anothe,r
shutting down the computer.

MOBILE Basics of mobile operating system (Types of operating systems like Explain the use of mobile operating
PHONE Android, Windows, iOS, Blackberry, etc.) system

Making a call, receiving a call, sending and receiving messages. Make call/ receive call and send
messages/ receive messages
Accessing Internet
Access Internet
Using other features of mobile phone
Use other mobile phone features
including contact book, call history,
radio, calculator, etc.

15

INTRODUCTION TO THE INTERNET

Module Name Learning Objectives

Connecting to the Internet Explain various ways of
connecting to the Internet

World Wide Web Explain world wide web

Web Browsers Use web browsers
for accessing the Internet

Search Engines Demonstrate the use of search
Surfing the Web engines

Identify information of interest

COMMUNICATIONS USING THE INTERNET

Module Name Learning Objectives

Basics of E-mail Explain the importance of e-Mail

Using E-mail Features Create an e-Mail id and access
the various features of e-Mail

Instant Messaging and Collaborating Use VoIP for instant messaging –
using Voice over Internet Protocol (VoIP) Skype and Hangout

Using Social Media, Information Tools and Use Facebook, Youtube, Twitter,
Messaging Services Wikipedia, WhatsApp, etc.

16

APPLICATION OF THE INTERNET

(includes Citizen centric services and use of mobiles Learning Objectives
for undertaking cashless transactions)
Search for education, career and job
Module Name related information; Search for weather
forecast, fishing zone, market price;
Access Information related to Livelihood such as Search for health-related information
Education, Agriculture and Health

Make Utility Bill Payments Make utility bill payment online
(electricity, mobile bills, etc

Book Train and Bus Tickets Book train and bus tickets online
Locate Government Scheme Information
Cyber Security Explain the process of accessing various
Government Schemes. Carry out at least
5 cashless transactions using digital
financial tools (USSD/ UPI/ eWallet/
AEPS/ Card/ PoS). Promote Digital
Payments. Use Digital Locker. Use
online citizen centric services.
Appreciate the role of digital technology
in everyday life, in social life and at work

What is Cyber Security
Why Cyber Security is Important
Do's and Don'ts for Cyber Security

17

OUTCOMES Caste/ Domicile/ Income certificates
OF PMGDISHA Book train tickets through IRCTC
Access e-learning, education and scholarship portals
Digital, financial and social
inclusion of rural citizens Avail online G2C, B2C
and citizen centric services
Carry out cashless
transactions using

digital financial
payment methods
like BHIM/USSD/
UPI/eWallet/AEPS/C

ard/PoS

Operate
Digital Locker

Operate Bank account
and enroll in insurance

schemes

18

DIGITAL Smart & convenient
LOCKER way to store important
documents

Digital Locker

Online document storage facility
Aadhaar Linked

Store e-Documents
Anytime, Anywhere Access

Secure Access

Digi Locker is a cloud based storage Under the PMGDISHA, one of the outcomes of the scheme

platform that allows citizens to store their is to train the beneficiary in operating a Digital Locker and

legal documents and certificates ranging further open a Digital Locker for them.

from drivers license, PAN Card, Aadhaar,

Property documents, mark sheets and Digi Locker facility is beneficial for citizens in rural areas as

certificates, etc. These documents and it saves them from the hassle of safekeeping documents in

certificates can be accessed through the their home or getting duplicate ones made. It also reduces

citizen's locker anytime anywhere. instances of fake or forged documents, thus safeguarding /

protecting citizens' interest.

Digi Locker initiative was launched under

the Digital India Programme in 2015 to

achieve the objective of paperless and

secure governance. During the Digital India

Week inaugurated by Hon' Prime Minister

Shri Narendra Modi on July 1, 2015, the

Ministry of Electronics & IT roped in

Common Services centers for

opening of Digital Lockers for

citizens across the country through

the Digi Locker platform.

19

Empowerment Through Digital Literacy

Empowering women and marginalised communities
through digital literacy

VLE MADHU SINGH

Champawat, Uttarakhand

Confronting numerous challenges in the mountainous terrain of
Champawat district of Uttarakhand, VLE Madhu Singh has accomplished
the formidable task of imparting digital literacy to villagers.
Despite poor connectivity, VLE Madhu has trained 500 students for
PMGDISHA in village Simivan in the district.
She has built a wooden hall for students to study and give examinations at
her CSC. However due to poor Internet connectivity in her village, she had to
take her students to the hill top for better connectivity, where they were able
to give the exam.

20

Stories Of Change

Like a ripple in a pond, individual actions and stories of
change are driving the vision of digital inclusion and
empowerment in rural India Digital

VLE Guthikonda Naga Siresh VLE SHIVAKUMAR HOOLI

Guntur District, Andhra Pradesh Dharwad District, Karnataka

The lives of housewives in Yerrabalem village VLE Shivakumar Hooli has taken a keen
of Guntur district, Andhra Pradesh revolved interest in training a group of differently abled
around their households and daily chores until children under PMGDISHA scheme in Dharwad
they were introduced to PMGDISHA by VLE district of Karnataka.
Guthikonda Naga Siresh.
He trained 150 students, who are speech and
VLE Naga Siresh trained them to use digital hearing impaired, and can understand only
devices like computers and smartphones. through the sign language. He took help from a
sign language instructor for carrying out the
These homemakers then started using the training.
devices to revive their hobbies and have
started earning income and doing online These students are now trained in using
transactions. computers, smartphones and browsing
Internet.

21

Stories Of Citizens

Like a ripple in a pond, individual actions and stories of
change are driving the vision of digital inclusion and
empowerment in rural India Digital

Muskan Banu Yasmeen Shaikh Nishanth Kumar

Surat District, Gujarat Mulugu district,
Telangana.

Meet 18-year old, Muskan Banu Yasmeen Nishanth Kumar couldn’t continue his
Shaikh from Village Mahuva, Surat District, education due to the poor financial conditions
Gujarat. of his family.

She couldn’t continue her education due to the One day he got to know about the PMGDISHA
poor financial conditions of her family. One scheme through VLE Sreenivas Enjapuri, and
day she got to know about the PMGDISHA he registered him under the PMGDISHA
scheme through VLE Hitesh Kumar Patel, and scheme. Now he is successfully trained and
he registered her under the PMGDISHA certified.
scheme.
With good knowledge about computers,
She attended all classes and never missed a smartphones, internet browsing, and digital
single day of her scheduled training, and now transactions, now he is currently working at a
she is successfully certified too. Reliance Store as Computer Operator.

22

CSC e-Governance Services India Limited

Programme Management Unit — PMGDISHA

FOR MORE INFORMATION, PLEASE CONTACT:-

CSC e-Governance Services India Limited 238, Okhla
Phase III, Okhla Industrial Area, New Delhi 110020

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