EIT - Auckland Orientation pack

EASTERN INSTITUTE OF TECHNOLOGY

KNWIEAEWLOCOZREMAA.ELATOND

STUDENT ORIENTATION PACK

YOUR POINT OF CONTACT >
Auckland Campus, Eastern Institute of Technology
85 Airedale Street, Auckland City, New Zealand
Telephone > +64 9 557 0212
Email > [email protected]
Web > eit.ac.nz/students/international-students or eit.ac.nz/about/eit-auckland-campus
Facebook > facebook.com/eitauck

Email our team anytime with any questions or concerns
Get connected to the International EIT community through our facebook page



CONTENTS

EIT STUDENT SUPPORT CULTURE SHOCK

ACADEMIC MATTERS Culture Shock.............................................................................................................15

The Teaching and Learning Environment.................................................3 YOUR RIGHTS
Timelines...........................................................................................................................3
Academic Support Programme for at Risk Students........................3 Your Rights...................................................................................................................17
Racism............................................................................................................................. 17
IMMIGRATION AND VISA Sexual Harassment................................................................................................17
The Code of Practice for the Pastoral
Immigration and Visa................................................................................................4 Care of International Students.....................................................................17
Student obligations on a Student Visa.......................................................4
EIT POLICY
EMPLOYMENT INFORMATION
Attendance Requirements...............................................................................18
Employment Law.........................................................................................................5 Sick Leave.....................................................................................................................18
Tax Laws............................................................................................................................5 Travel Plans..................................................................................................................18
IRD Number.....................................................................................................................5 Withdrawal and Fee Refunds.........................................................................18
Finding Employment.................................................................................................5
ENJOYING YOUR HOMESTAY
LIVING IN NEW ZEALAND
Homestay Fee...........................................................................................................19
Accommodation...........................................................................................................6 Communication with your Homestay Family.....................................19
Banking...............................................................................................................................6 Pets.................................................................................................................................... 19
Using a Telephone......................................................................................................7 Internet and Telephone......................................................................................20
Shopping and Supermarkets...............................................................................7 Home Security...........................................................................................................20
Fire, Police and Ambulance Emergency Services................................7 Meals................................................................................................................................ 20
Safety Reminders.......................................................................................................7 Helping in the House............................................................................................21
Language Line and Interpreting Services.................................................8 Using the Bathroom..............................................................................................21
Sports and Clubs..........................................................................................................8 Your Bedroom.............................................................................................................21
Getting Around.............................................................................................................8 What to do in the Evening................................................................................21
Water Safety...................................................................................................................8 Bed Time........................................................................................................................22
Sun Safety........................................................................................................................8 Keeping Warm............................................................................................................22
Communication.............................................................................................................9 Laundry........................................................................................................................... 22
Student Discounts......................................................................................................9 Family Outings..........................................................................................................22
Budgeting.........................................................................................................................9 Transport....................................................................................................................... 22
New Skills......................................................................................................................10
APPENDIX
CARS AND DRIVING
Arrival Checklist........................................................................................................23
Driving Tips and Information..........................................................................11 Conversation Checklist for Homestay Family & Student..........24
What to Consider When Flatting.................................................................26
HEALTH CARE Budget Worksheet.................................................................................................27
Common Kiwi Slang...............................................................................................28
Insurance....................................................................................................................... 12
Health Care..................................................................................................................12 IMPORTANT CONTACTS
Sexual Health.............................................................................................................12
Mental Health............................................................................................................13 Contacts......................................................................................................................... 30
Alcohol............................................................................................................................. 13
Drugs................................................................................................................................ 13 RESOURCES
Tobacco Smoking....................................................................................................14
Gambling........................................................................................................................ 14

2

STUDENT SUPPOERITT

HAYLEY NEWTON

INTERNATIONAL MARKETING MANAGER
PHONE: 09 557 0212
CELL: 027 886 4910
EMAIL: [email protected]

INTERNATIONAL WELFARE OFFICER

Hayley is located in Room 4.15, and is your contact person for
any questions or concerns you have about studying and living
in Auckland, New Zealand.
Types of questions could be:
• Flatting
• Homesickness and/or culture shock
• Banking
• Contraception and sexual health
• Legal contacts
• Driving in New Zealand
• Communities in Hawke’s Bay
• The Code of Practice for the Pastoral Care
of International Students
• Grievance procedure and complaint process
• Insurance
• Advice on where to go for the right advice
Hayley will refer you to the right people and support
networks. All conversations with Hayley are confidential so
please visit, email or phone the International Welfare Officer
any time.

Eastern Institute of Technology | eit.ac.nz

3

AMCAADTETMERICS

THE TEACHING AND LEARNING WIF HYOATUDHOAVYOE UQUDEOSTIONS
ENVIRONMENT ABOUT YOUR STUDY?

Studying in New Zealand and at EIT can be very different • Talk to your lecturer
to what you have experienced in your own country. New • Talk to your programme coordinator
Zealand has an independent learning environment, and you are • Talk to the International Student
responsible for attending classes, keeping up with your studies, Mentor in your faculty
doing your homework and completing course requirements. At • Talk to the International Welfare Officer
first the amount of work required and the level of responsibility • Go to the library and make an appointment
may be overwhelming. You need to organise yourself well and with Learning Services
give yourself time to adapt to the new learning environment.
Please use these resources as they
Please ask questions and ask for help from your lecturers. are free and confidential. There is a
Students are expected to participate actively in their learning lot of support for you at EIT but it is
– you will be expected to ask and answer questions about the your responsibility to access it.
course material and provide ideas for discussion. The focus is
on understanding the course material rather than memorising ACADEMIC SUPPORT PROGRAMME
it. Students are expected to show initiative, using several FOR AT RISK STUDENTS
different texts and referencing them in their written work.
The support programme is to help students who may be at
Lecturers do not give you all the answers and all the risk of failing and/or have a poor attendance record. Students
information. You are expected to read relevant chapters/ who fit into this category will be identified and put on a
pages of the textbook outside of the classroom and research study contract plan by the faculty mentor. This contract will
the subject yourself. During the lectures you will take notes have specific criteria that the student will need to meet.
and review and understand the information discussed. You For example, meet mentor regularly, improve attendance,
will need to refer back to your lecture notes to prepare for meet assignment deadlines etc. Students should view this
examinations. process as an opportunity for extra help and support that will
hopefully lead to academic success.
Aside from visa requirements, this is why it is important for
you to attend all classes. Missing even one class means that
you miss out on a lot of study and immediately puts you at a
disadvantage.

The method of assessment will be different for each
programme and course. This may be a mixture of in-course
assessment (e.g. essays, assignments and tests) as well
as end-of-course examinations. Please check your faculty
handbook and talk to your programme coordinator if you do
not understand the assessment expectations in your courses.

TIMELINESS

At EIT you must be on time for lectures, for appointments
and for handing in assignments. You may be marked as
absent if you are late for class. If you have an appointment
and will be late or cannot attend, then you should call and tell
the person not to expect you. New Zealand culture demands
punctuality. If you are having problems meeting deadlines,
talk to your tutors or academic mentor. You may be able to
apply for an extension if you have a good reason.

Eastern Institute of Technology | eit.ac.nz

4 www.immigration.govt.nz

AIMNMDIVGIRSAATION

IMMIGRATION AND VISA If you do not submit all your documents before the
expiry of your visa, EIT cannot be held responsible for
EIT Main Reception (Registry) provides the following your illegal overstay status. We will endeavor to assist
immigration services to students: you with a Section 61 application but this is a very
vulnerable position for you to be in according to the
• Student visa and extensions New Zealand Immigration laws.
• Variation of conditions for work or study
• Section 61 applications If you have a visitor permit and have studied at EIT or any
• Graduate work visa other institute for more than 12 weeks, you must change
• Label transfers your visa to a student visa. If you don’t then you will not be
You must have all the correct documents before applying able to continue your studies at EIT.
for a visa. EIT uses a mix of online and manual application
systems, and it is important that you apply a minimum of six New Zealand Immigration Service normally requires either a
weeks in advance of your current visa expiring. There are copy of the student’s results or a letter advising of progress
penalty fees for late applications, and you risk not being able when a student applies to renew their student visa. Poor
to continue your study at EIT. results and attendance usually result in a visa being declined
unless there are extenuating circumstances.
If you have a problem (insufficient funds, expired/ing
passport, failed medical, repeat medical, police check, Section Please note that we are not immigration consultants and
61 course change and/or rejected visa) please make an cannot give advice on permanent residence. Check the
appointment to see the registry manager. immigration website for information and updates.

STUDENT OBLIGATIONS ON A STUDENT VISA DO YOU HAVE A QUESTION
ABOUT YOUR STUDENT
• You must attend 100% of classes and tutorials VISA?
and submit all assessment. ASK HAYLEY NEWTON
• You must make satisfactory academic progress
to renew your student visa. PHONE: 09 557 0212
• You may work part-time if this is specified on CELL: 027 886 4910
your visa label. EMAIL: [email protected]
• Should your student visa allow you to work,
you can only work a maximum of 20 hours per week.
• You must advise the International Centre of your
residential address and contact details and tell us if
these change during the year.

Eastern Institute of Technology | eit.ac.nz

5

INEMFOPRLOMYAMTIEONNT

EMPLOYMENT LAW IRD NUMBER

If your student visa allows you to work, check the An IRD number is required before you can begin employment.
New Zealand Department of Labour for information Apply for your IRD card by filling in an application form
resources about employment and work issues like pay (IR595) through the post office or online at www.ird.govt.
rates and your rights as an employee. You can also talk nz with a copy of your passport. Give your employer your IRD
to the International Centre. number when you get your card in the mail.

The minimum wage in New Zealand (as of November 2013) FINDING EMPLOYMENT
is NZ$13.75 per hour before tax. It is illegal for employers to
pay less than this as a before-tax hourly wage. There is no one way to find a part-time job in New Zealand
and you may not find one immediately so make sure you have
TAX LAWS enough funds to cover your costs and any emergencies.

The Inland Revenue is the main government department Although your main purpose for a part-time job may be
collecting tax payments. You must pay tax on all income financial, it is recommended you try to work in the area of
received, and the rate depends on how much you earn. your study. It will be a solid reference on your résumé/CV
At the time of printing this booklet, the income tax rates once you graduate. Talk to the EIT Careers Counsellor about
per annum are: résumé writing, networking and job interview techniques.

Up to $14,000 10.5% Some vacancies can be found at:
$14,001–$48,000 17.5% www.sjs.co.nz
$48,0001–$65,238 30% www.seek.co.nz
www.trademe.co.nz
The employer will normally deduct the tax before paying you, Auckland Herald newspaper
and it is illegal for them to charge you a higher percentage Supermarket notice boards
as income tax. You can file a tax return at the end of the
financial year to see if you have overpaid or underpaid tax.

Eastern Institute of Technology | eit.ac.nz

6

LNIEVWINGZEIANLAND

ACCOMMODATION BANKING

Prior to arriving in New Zealand, your accommodation was It is a very simple process to open a bank account. You will
either arranged through the International Centre or privately. need to take your passport, proof of your local address and
Once you have been in New Zealand for a while you may at least $20 to open your account. Set up Internet banking at
decide to change your accommodation. There are different this time so you can do your banking online without having to
types of accommodation available for international students. visit the bank.
See the International Welfare Officer to go through them in
more detail. When the bank issues your debit card (called an EFTPOS card),
you will have to create a PIN number. Do not tell anyone your
PRIVATE BOARD PIN number. If you lose your bankcard or think someone has
You have your own room in a private residential home. Meals your PIN, contact your bank immediately.
may be provided but can be negotiated if you would like to
be responsible for your own food. You are independent in the Do not carry large amounts of cash with you. Use an ATM
house but will be expected to look after your own room. Rent when you need cash or make a purchase with your EFTPOS
may or may not include power and Internet and can cost from card. New Zealand is a relatively cashless society so you will
$300 per week depending on what is provided. be able to make purchases by EFTPOS nearly everywhere.

HOMESTAY BANK INFORMATION FOR TARADALE
Come and talk to the EIT Homestay coordinator located in Banks are open from 9am until 4.30pm from Monday to
the International Centre for information on the homestay Friday. It is recommended to make an appointment before
programme. visiting the bank to set up your account.

AIREDALE STREET CAMPUS All major banks are located in Auckland.
You can stay in one of the shared apartments on the top two
levels of the Auckland Campus. Two hostel supervisors are INTERNET BANKING
in residence 24/7 to maintain student safety and monitor This service allows customers to check their account balances,
behavior. Save on the cost of public transport and never be transfer funds between different accounts and make bill
late for class! payments. Your bank can register you and explain how it
works.
FLATTING
Flatting is the New Zealand term for renting a house. Students EFTPOS
either rent a room in a flat that is already established, or friends EFTPOS is your debit card and is used to purchase goods
may get together and decide to rent a house themselves. instead of cash. You will need to use your PIN number to make
payments. Most New Zealanders use EFTPOS rather than
If you rent a room in a flat that is already established you may carry cash.
still have to supply your own bedroom furniture. The rest of
the flat will already be set up with power, phone line/Internet AUTOMATIC PAYMENT (AP)
and furniture. All expenses will be divided by the number If you want to pay someone the same amount of money on a
of people living in the flat. Cooking/cleaning duties may be regular basis, such as your rent or homestay payment, you can
shared or some flats may be more independent with each set up an automatic payment. This means the same amount of
person in charge of their own meals. money will automatically be paid from your account each week
or month without you having to manually transfer funds.
If you would like to set up a flat with friends then it can
be very expensive connecting power and phone lines, and DIRECT DEBIT
furnishing the flat. You will need to sign a contract with the This is similar to an automatic payment where you give
landlord (house owner) and be aware of regulations governing permission to a business to take money out of your account.
house rentals. The New Zealand Tenancy Tribunal has useful The amounts can be the same or different each time (e.g.
information on renting and your rights. For more information telephone or power bills).
see the important contacts list at the back of this booklet.

Eastern Institute of Technology | eit.ac.nz

7

NEW LZIEVAINLAGNIND

CREDIT CARDS GENERAL SHOPPING
Credit cards offer you a loan when you do not have the total
amount required. This is NOT recommended as you will need For clothing, some furniture and household supplies, the
to pay the amount back you borrowed (the principal) plus cheapest place to go is The Warehouse. Farmers is a good
interest. The interest rates on credit cards are very high (up place to shop for cheap clothing and personal supplies.
to 27%), and it is generally calculated on a daily basis. Your Kmart is also a good place to shop for cheap clothing and
debt can grow very quickly so please think carefully before personal supplies.
purchasing anything with a credit card. Take advice on
managing credit card expenses and budgets before you use FIRE, POLICE AND AMBULANCE
your credit card or sign a credit contract. EMERGENCY SERVICES

USING A TELEPHONE For life-threatening situations call 111.
It is free to call this number from any phone.
It is free to call Auckland area numbers from a landline as
well as numbers starting with 0800 or 0508. Calling mobile When you have told them your problem, do not disconnect.
phones from landlines is expensive, and therefore it is The 111 service may need to talk with you until the police/
recommended that you keep conversations short or use your fire truck/ambulance has arrived. It is important to tell them
own mobile phone to make the call. your exact location. If you do not know the exact address,
look around you for any identifiable landmark.
For calling internationally it is cheaper to use an international
calling card, which may be purchased from post shops, dairies, In New Zealand the police are very approachable, trustworthy
service stations, and supermarkets. If using a calling card, follow and friendly. If you need their help, they will do their best to
the instructions on the pack when calling overseas. Some cards provide assistance to you. There is no corruption in the New
are rechargeable so don’t throw out your card when you have Zealand Police Service.
used the value as you may be able to top it up again.
The nearest police station to EIT is the is the Auckland
If you are calling overseas from a landline, dial 00 then the Central Police Station.
country code. Dial the area code (drop the first 0) and then
the local number. AUCKLAND 67-101 Vincent Street
Ph: 09 302 6400
MOBILE PHONES
Telecom, Vodafone and 2degrees are the main mobile phone SAFETY
network providers in New Zealand. You can buy a prepay REMINDERS
phone or set up an account. If you set up an account, read
the fine print as most plans are for a minimum of one or two • Never leave your bag or wallet unattended.
years. Each company offers different competitive plans so it’s
best to talk with other students or contact the companies • Only carry small amounts of cash with
directly about the best student plan for you. you and don’t keep cash in your room.

SHOPPING AND SUPERMARKETS • Don’t walk by yourself late at night.
It is safer to walk with a friend or as a group.
Almost everything you need can be bought at the supermarket.
They sell groceries, fruit and vegetables, meat and fish as well • Don’t tell anyone your bank details
as household items and toiletries. Open hours can vary but they or PIN number.
are usually open until at least 10pm, seven days a week.
• Contact the EIT International
The closet supermarkets to EIT Auckland are Countdown Welfare Officer if you have any
(19-25 Victoria St W) and New World (125 Queen St). concerns or difficulties.
Pak N Save is the cheapest supermarket in New Zealand.
• ALWAYS lock the doors and windows
of your house/room/car.

Eastern Institute of Technology | eit.ac.nz

8

NLIEVWINGZEIANLAND

LANGUAGE LINE AND BICYCLES
INTERPRETING SERVICES New Zealanders love to cycle. As with driving, there are road
rules for cyclists. Cyclists must wear a helmet and failure to do
Language line offers online interpreters in many languages so may result in a police fine. Cyclists must follow the same
and is mainly used to communicate with government agencies road rules as cars and stay on the left of the road. Cycling on
such as immigration and IRD. For private interpreting services the footpath is not permitted.
you will need to pay. The Hawke's Bay Hospital also has an
interpreter’s service, [email protected]. WATER SAFETY

SPORTS AND CLUBS Many people enjoy a vast range of water activities in New
Zealand, whether at the pool, beach, river or at sea. However,
Although keeping up with your studies and part-time jobs is the water can be dangerous.
important, your social interaction and physical well-being is
equally important. New Zealand is a very sports-orientated To ensure you have a fun and safe time at the beach, follow
society and there are many sports clubs and gyms you can these simple tips:
join. This is also a great way for you to meet other people
outside of EIT. For more information on sports clubs contact: • Listen to advice from lifeguards or locals
• Never swim alone
GETTING AROUND • If in doubt stay out of the water
• Know your limits – if you are not a strong
BUS swimmer don’t go in the water
Auckland has a good bus service offered by Auckland Transport. • Learn to recognise rip currents
Buses in New Zealand only stop at designated bus stands. It is • Never swim or surf when tired or cold
not possible to wave down a bus between those stands. • Always wear a life jacket when going out on a boat
• Swim between the flags (where the lifeguards
Full-time students receive an AT HOP tertiary concession are located)
card by registering their EIT student ID card online which For more information visit www.watersafety.org.nz.
has an Auckland Transport sticker attached at ATHOP.co.nz/
studentconcession. SUN SAFETY

There is a bus service around the North Island. The main New Zealand has one of the highest UV radiation rates in the
companies are intercity (www.intercity.co.nz) and Naked Bus world. Even when it is cloudy, it is very important to apply
(www.nakedbus.co.nz). sunscreen. You may come from a hot country and be used
to the heat; however, please be aware that the danger of
TAXI the New Zealand sun is in UVA and UVB radiation – not the
Travelling by taxi is safe. Taxi drivers are licensed to a taxi temperature.
company, and the taxis are metered so fares will always be
correct. Taxis can be ordered or flagged down. It is better to It is important to:
phone and order a taxi to come to your location rather than
waiting for a taxi on the street. • Apply sunscreen every day
• Wear a long-sleeve shirt if you are outside in
TAXI CONTACTS: the sun for prolonged amounts of time
• Try to stay out of the direct sun between
GREEN CABS 0508 447 336 10am and 4pm (when the UV rays are at their strongest
AUCKLAND TAXI SERVICES LTD 0800 829 466 • Wear sunglasses
BUDGET TAXIS 09 849 3000 • Wear a hat

Eastern Institute of Technology | eit.ac.nz

9

COMMUNICATION NEW LZIEVAINLAGNIND

APPROACH SOMEONE STUDENT DISCOUNTS
Don’t just wait for someone to talk to you: be curious and
ask questions yourself. Share maps, photos and experiences. Many places in New Zealand will give students a discount
Communicate as much as possible. Any question is a great on items or entry fees. You will need to have your student ID
start to a conversation. with you to take advantage of these great discounts. If you
are unsure if a discount is being offered to students, just ask
TALK ABOUT YOUR PROBLEM the shop or venue and you might be pleasantly surprised.
New Zealanders prefer to talk about what is bothering them.
If you have a problem or don’t understand something then BUDGETING
talk with your host family, lecturer, on-campus counsellor
or friends. They will not know there is a problem until you It may take time to adjust to new costs and systems and to
communicate with them, and then the problem can be fixed! learn how to manage your food costs, rent, and spending
money. Be careful how much money you spend in your first
YES IS YES. NO IS NO two months until you understand a little more about the
Say what you really think. If you are thinking yes, say “yes”. costs during your stay. It is important to make sure your
If you are thinking no, say “no”. If you don’t understand, say money lasts until the end of your studies. If you need help
“I’m sorry, I don’t understand.” Your host family, friends and managing your money, talk confidentially to Hayley Newton
lecturers do not expect you to understand everything you and use the budget spreadsheet at the back of this booklet.
hear and see.
BUDGETING
SAYING PLEASE AND THANK YOU TIPS
“Please” and “Thank you” are very important words and
we use them frequently. • Do not lend money to anyone unless
you are confident you can completely
EYE CONTACT trust them and the money will be returned.
It is polite to look at someone as you talk to them. It shows Talk to the International Welfare Officer
respect and honesty. about loaning money to others.

LADIES FIRST • Budget for textbooks. The cost of textbooks
In NZ men show many courtesies to women and girls, e.g. is often underestimated, and
a woman goes through a door before a man. However, it you may struggle to afford them if you
can also be polite to hold the door open for anyone, male or haven’t budgeted for them.
female, who is about to walk through.
• Do not carry large amounts of cash or
PROXIMITY keep cash at home as it is unsafe. Large
In NZ people stand further away from each other than amounts of money should be kept in your
some Asian cultures. If a New Zealander feels you are bank account, as the bank is considered the
standing too close, they may feel uncomfortable and move safest place. It is important to keep your
back a few steps. However, New Zealanders are more open bank account and banking details private.
to gestures and touch. Regardless of gender, New Zealand
people will shake hands, hug and gesticulate a lot more than • Takeaway and instant food is expensive.
other cultures. Learning how to cook is a cheaper option.

Eastern Institute of Technology | eit.ac.nz

10

NLIEVWINGZEIANLAND

NEW SKILLS

TIME MANAGEMENT
Students are expected to study independently in New
Zealand. This will take some time to get used to; however,
lecturers, student support staff and the International Welfare
Officer are very happy to give you advice and answer any
questions you have. It is your responsibility to ask questions
and seek help.
You will need to make sure that you have a balanced life
in New Zealand and manage your time so you can keep up
with your studies. This can be difficult. Meeting one of the
support people outlined above will help you create a time
management plan for you to enjoy your studies and be
successful with the least amount of stress.
HELPING IN THE HOUSE
Skills such as cooking, washing clothes and cleaning will be
very useful to you in New Zealand. If you have any questions
or issues please talk with Hayley Newton or your fellow
international students.
LIVE WITH OTHERS (NON-FAMILY MEMBERS)
You will probably be living with others in New Zealand,
perhaps in a homestay or with other students. You will need
to be tolerant and considerate of others’ needs, and be
prepared to do certain things differently in New Zealand and
accept that your way may not suit others. If you do have
difficulties with your new life in New Zealand, you can always
talk to Hayley Newton.
USE ENGLISH
Students will have varying levels of English fluency; however,
the more you can speak English and adjust to thinking in
English, the more you will gain from your New Zealand
experience.
 

Eastern Institute of Technology | eit.ac.nz

CARS AND DRIVING 11

You may drive on your International Driving License for CADRRSIVAINNGD
up to one year. Then you must change to a New Zealand
driver’s license. DRIVING
TIPS
Please see the back of this pack for detailed information on
driving differences in New Zealand and regulations on buying • Every passenger in the car must wear a
and selling a car. seatbelt.

INFRINGEMENT TICKET • It is illegal to text or call on a mobile phone
Should you get an infringement ticket – for example, for while driving.
speeding or parking illegally – it is important to make payment
or resolve the matter before the due date. If you do not take • Don’t drive after drinking alcohol – the laws
action before the due date, your fine may be passed onto the are very strict in New Zealand.
court for collection and further costs.
• You can only park the direction of the traffic
INSURANCE flow on your side of the road (unless it is a
one-way street).
It is strongly advised that you have car insurance. If you do
not want to insure your own car then it is very important • You need to check the regulations on car
to have third party insurance. Third party insurance means registration and warrant of fitness (WoF).
that if you have an accident then you have insurance cover
to repair the other vehicle. You do not want to have to pay • You should stop for pedestrian crossings
for expensive repairs yourself for another vehicle! For more when there are people waiting to cross.
information on vehicle insurance go to www.icnz.org.nz/
consumer/motor, or look in the yellow pages of the phone • You must slow down when passing schools
book under ‘Insurance’. in the morning/afternoon, and slow down
to 20 km/h when passing a school bus that
WHAT ARE THE PENALTIES? has slowed to let school children off.

• Fines • You must remember to indicate left and
right.
• Suspension of driver’s license
• You must pull over to the side of the road
• Disqualification of driver’s license when a police car, fire engine or ambulance
has their lights and siren on.
• Impoundment of vehicle

• Court appearance and potentially a prison sentence

MORE INFORMATION

If you'd like more information, please call Land Transport NZ
on 0800 822 422 or look online at www.nzta.govt.nz. The
International Welfare Officer also has information on driving.

Eastern Institute of Technology | eit.ac.nz

12 Don’t forget to contact your faculty
to let them know you are absent from
HCAEARELTH
class because of illness.

INSURANCE DRUGS FROM THE PHARMACY AND DIAGNOSTIC TESTS
Many drugs are available directly from the pharmacy or chemist
Most students will have Uni-Care insurance and will be but for some medicines you will need a prescription from
covered until the expiry date of the student visa. Your Uni- your doctor. A doctor writes the prescription and a pharmacy
Care insurance covers most medical treatments, medicines, provides the medicine. The cost will depend on the medication
personal luggage and belongings, and also personal liability. prescribed. Charges will also apply to any diagnostic tests (such
Personal liability means that should you accidentally damage as blood tests) from a laboratory. You may be able to claim
someone else’s property (for example, your host family’s these costs back through Uni-Care.
television), you can claim for a replacement through Uni-Care.
24-HOUR EMERGENCY CENTRE
Depending on the nature of your claim, you may have to pay When you require medical assistance outside of EIT Health
an excess. This means that for an insurance claim where the Centre hours and it is not an emergency requiring a trip to
excess is $100 and the claim payout is worth $150, you will the hospital, please visit Symonds Street Medical Centre,
have to pay the first $100, and so the total claim payment to 09 309 9577 or 280 Medical Limited, 09 303 0115.
you will be $50 ($150 minus $100).
INJURY OR ACCIDENT
To make a claim, please keep all the receipts. The claim form The Accident Compensation Corporation (ACC) provides
is available online at www.uni-care.org or at the International 24-hour personal injury or accident cover for visitors to
Centre. Please come and see the Registrar if you have any New Zealand. For more information, free phone
questions regarding insurance. 0800 101 996 or check online at www.acc.co.nz.

HEALTH CARE SEXUAL HEALTH

The local telephone book has a section at the front that lists This section about sexual health is meant to educate,
hospitals, medical centres and dentists. not offend.

General practitioners in New Zealand work in local medical RELATIONSHIPS
centres or clinics, not hospitals. You will need to call the You may find the general attitudes and approaches to
centre/clinic and make an appointment to see a doctor if you relationships very different in New Zealand to those of your
are sick. You can request to see a male or a female doctor home country. Among many New Zealanders, it is considered
when making the appointment. For medical attention outside quite common and acceptable for young New Zealand people
the clinic hours, you can go to the nearest after-hours medical to have sexual relationships before they are married.
centre without an appointment. In case of an emergency you
should go directly to the hospital. You should never feel pressured to get involved in a relationship
or to do anything in a relationship that compromises you, your
Your medical insurance may cover the costs for visits to the culture or your religion. If you have any questions or concerns
doctor. If you visit a different clinic they may ask you to pay for relating to relationships while you are in New Zealand, there
your visit, and you will have to make a claim with the insurance are several services you can use, such as Lifeline (see the
company afterwards. Please keep your receipts. You can Important Contacts list at the back of this booklet). You might
download a claim form from www.uni-care.org. find it easier to speak with someone from a local community
group that has an understanding of your culture and language.
VISITING THE OPTOMETRIST OR DENTIST
Look in the yellow pages directory for a list of optometrists GAY, LESBIAN, BI-SEXUAL AND TRANSGENDER
and dentists in your area. Uni-Care does not cover optometry SUPPORT NETWORKS
or dentistry care unless it is an emergency. New Zealand society is open to homosexuality. It is illegal to
bully or discriminate anyone based on their sexual preference.
GOING TO HOSPITAL There are many gay, lesbian, bi-sexual and transgender
The Auckland City District Hospital is located in Central support networks, events, news and services in New Zealand.
Auckland. Hospital care is normally restricted to the For more information go to www.outlinenz.com.
emergency department, or specialist treatment where you
have been referred by your regular doctor.

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SEXUAL HEALTH AND SAFE SEX HECAALTRHE
Sexual relationships may be more open in New Zealand than
in your own country. Women have equal rights in choosing to REMEMBER
have, or not have, a sexual relationship. Contraception is the
responsibility of both the man and the woman. • Being intoxicated is not a defense
from breaking the law.
In New Zealand the age of sexual consent is 16, and it is
illegal to have sexual relations with a person under this age • It is illegal to drink alcohol and drive.
even if she/he agrees. • In some areas it is illegal to drink alcohol

If you choose to have a sexual relationship during your time in public places, such as in the streets
in New Zealand, you need to protect yourself from unwanted or parks, and many cities and towns
pregnancy and sexually transmitted infections (STIs). You enforce alcohol bans over certain holiday
can discuss any issues you have about sexual health and periods or events.
contraception with a doctor or nurse. Health professionals
are there to help and provide advice, they will not judge you. DRINK SPIKING
Anything you discuss with them is completely confidential. In New Zealand there have been a few cases of ‘drink spiking’,
where someone adds a tasteless, odourless and colourless
The Family Planning Association (FPA) provides sexual and drug to a drink without the drinker knowing. These drugs leave
contraceptive information, clinical services and education. people with little or no memory of what has happened to them.
See the Important Contacts list at the back of this booklet for If you feel dizzy or uncomfortable after you have a drink, tell a
more information. friend to look after you. If you think this may have happened
to you, seek medical advice immediately. To avoid drink spiking,
MENTAL HEALTH keep hold of your drink and never leave it unattended.

Studying can be very stressful. When you are studying in a DRUGS
new country, language and culture differences can increase
stress levels. International students often feel homesick and Possession of any drugs is against the law and carries a
this can affect study and social life. If you are having difficulty penalty that may include imprisonment. Conviction will
coping, please look for support. Do not feel ashamed. Talk to certainly result in your student visa being revoked.
Hayley Newton or a doctor. If you’d rather talk with someone
over the phone there are many services, free and confidential. There are a number of places to go for assistance if you or
Please look at the Important Contacts list at the back of this someone you know needs help or advice with regard to issues
booklet for information. relating to alcohol or drugs. Check the Important Contacts list
at the back of this booklet. The International Welfare Officer is
ALCOHOL also available for confidential advice.

You must be 18 years of age to purchase alcohol. You may be
required to produce proof of age. Driver’s license, passport or
+18 card are acceptable. It is illegal to purchase alcohol for
anyone under 18 years of age.

Binge drinking, drinking by yourself and/or drinking every day
can be signs of a problem with alcohol. If you think you might
have a problem, please contact the International Welfare
Officer for confidential advice, or confidential services noted
in the Important Contacts section at the back of this booklet.

An 18+ card can be purchased instead of using your passport.
You can get an application form online at www.hanz18plus.
org.nz.

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CHAEARELTH

TOBACCO SMOKING

Smoking is increasingly unpopular in New Zealand. If you
smoke in public areas, try to smoke in areas where your
cigarette smoke will not bother other people and don’t litter
your cigarette butts.
• It is illegal to smoke inside, e.g. shops, bars, restaurants,

theatres, public buildings or on public transport.
• EIT is a smoke-free campus. Smoking is only permitted

on the roadside.
• You have to be 18 years of age or older to purchase

tobacco, and you may be asked for identification to
show proof of age.

GAMBLING

Students may start gambling due to stress, isolation,
boredom and language barriers. Gambling may turn into a
problem where students are losing money, not studying and/
or isolating themselves from others. Services are available
to people who are affected by problem gambling, no matter
whether they are gamblers, family members or friends.
There is a free hotline provided by qualified professionals.
It is confidential and available in Cantonese, Mandarin, Korean,
Vietnamese and Thai. Please see the Important Contacts list
at the back of this booklet.

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15

CUSLHTOUCRKE

For many of you, moving to New Zealand will be your first MOVEMENT OF CULTURE SHOCK
overseas experience. You will need to adjust not only your
learning style but your way of thinking. Every student feels FEELING
some kind of culture shock and adjustment issues upon arrival GOOD
to New Zealand. You are not alone, and it is very normal to
feel homesick and unhappy. It is important to talk with the FEELING 2 3 4 5
International Welfare Officer and prepare yourself with help HOMESICK
on adjustment.
MONTH 1
Culture is a particular way of doing things. All people eat, talk,
play, work and think, but not all people eat the same thing, WHAT CAN YOU DO TO HELP CULTURE SHOCK
speak the same language, play the same games, do the same
work or think the same thoughts. When you leave your own EXAMINE YOUR EXPECTATIONS
culture and live in another culture, you naturally carry your • Are your expectations of New Zealand and
own background and personality with you. On arrival to New
Zealand you may experience a wide variety of feelings and Auckland reasonable?
reactions. These feelings and reactions are based on the
differences you see and feel between your culture and the • Be aware of your preconceived ideas and
New Zealand culture. stereotypes of New Zealand culture.

Symptoms of culture shock can include: • It’s best to have no expectations at all! Be a
sponge and soak up the culture around you
• Withdrawing from people around you of a different culture before making judgement.

• You may want to sleep a lot or have trouble sleeping KEEP AN OPEN MIND
• People might say or do things that people in
• Feeling frustrated, hostile or angry towards people
and new situations your country would not. Try to understand that
they are acting according to their own culture.
• Becoming unusually angry over minor irritations You may also misunderstand something and
thus interpret it incorrectly.
• Becoming dependent on others from your home
country who live in the new place • Try not to judge the way people behave by the
culture of your own country.
• Feeling depressed
LISTEN AND OBSERVE
• Physical sickness, headaches The movements and gestures of New Zealanders may have
different meaning from those of your own culture. Therefore
• Overeating or loss of appetite it is important to watch and learn the body language of New
Zealanders.
You need not have every symptom on the list. It is possible
that only a few may apply to you. Physical symptoms such as ASK QUESTIONS
headache and upset stomach should be checked by a doctor If you do not understand something about New Zealand
before you decide it’s only culture shock. culture or language please ask someone. Most people will be
happy to explain. It is not rude to ask and it will often result in
Coping with culture shock requires a special effort, but you better understanding our culture.
it is important to remember that you are not alone. Most
international students experience culture shock during their
first few weeks, or even months. It is important to recognise
it so you can take steps to alleviate it.

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16

SCHUOLTCUKRE REMEMBER THAT MOVING TO A NEW CULTURE
IS A LEARNING EXPERIENCE
ANXIETY AND FRUSTRATION There is value in learning to live in a different culture.
Learning a new culture is not easy. Cross-cultural situations You will learn more about your own culture and your
are often stressful and frustrating because you are not personality. You will broaden your view and become a
sure what others expect of you, or what you can expect of strong independent person.
them. Please understand that this is a normal part of the
experience. As you gain greater understanding of the new BE PATIENT
culture you can expect the level of stress to diminish. Many students experience culture shock in some way. Give
yourself time to adjust. Keep reminding yourself that this is
BECOME INVOLVED not permanent. If feelings of isolation or depression persist,
The more you put into the experience, the more you will they may affect your study. If you need someone to talk to,
learn from it. Try to make an effort to meet people, form Hayley Newton can help.
friendships, get involved in activities (e.g. sports, music clubs
and volunteer and community events) and learn about others
and their culture.

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17

RIYGOHUTRS

In New Zealand it is unlawful to discriminate or treat people If you feel you have been sexually harassed in any way,
differently because of their: you should speak to an EIT member of staff you feel
comfortable with for confidential support. Please also see the
• Race, colour, national or ethnic origin Important Contacts list at the back of this booklet for more
• Sex organisations you can safely and confidentially contact.
• Marital or family status
• Physical or intellectual disability THE CODE OF PRACTICE FOR THE PASTORAL
• Sexual orientation CARE OF INTERNATIONAL STUDENTS
• Political opinion
• Age The Code of Practice for the Pastoral Care of International
• Religion Students sets out the minimum standards of advice and care
The Human Rights Act ensures people have equal opportunity that are expected of educational providers with respect to
in employment, education, the provision of goods and international students. The Code applies to pastoral care and
services, clubs, accommodation and advertising. For more provision of information only and not to academic standards.
information contact the Human Rights Commission or talk to
the International Welfare Officer. Please also see the Important HOW CAN I GET A COPY OF THE CODE?
Contacts list at the back of this booklet. Visit the International Centre or download a copy from
www.minedu.govt.nz/codeofpractice.
RACISM
IF YOU HAVE A COMPLAINT
Racism is where someone believes that another race, skin If you think EIT has not kept its promises under the Code,
colour, ethnic background or nationality is inferior. Racism the EIT International Welfare Officer is your contact support
can be verbal or physical, or where someone is denied an person. If the outcome of a formal complaint to EIT is not
opportunity because of their race. satisfactory, you may then make a formal complaint through
the IEAA.
If you feel you have been discriminated against please speak to
the International Welfare Officer, International Student Mentor, WHAT IS THE IEAA?
the Student’s Association or an EIT member of staff you feel The IEAA is an independent body established to deal with
comfortable with for confidential support. For more information complaints from international students about pastoral care
contact the Human Rights Commission. Please also see the aspects of advice and services received from their education
Important Contacts list at the back of this booklet. provider or the provider’s agents. The IEAA enforces the
standards in the Code of Practice.
SEXUAL HARASSMENT
The IEAA will investigate complaints and determine if there has
Sexual harassment is sexual behavior that is physical or verbal been a breach of the Code when all internal procedures have
and is unwelcome. It includes: been exhausted. The IEAA will refer complaints that are not
about pastoral care to another regulatory body if appropriate.
• Offensive jokes You may contact them at [email protected].
• Showing offensive pictures, posters, graffiti
ACADEMIC CONCERNS
or messages, pornography If you have a concern over the quality of the education you are
• Persistent questioning about your private life, receiving, you should first talk to the EIT International Welfare
Officer, EITSA Student Representative or other trusted EIT
repeated and unwelcome requests for dates staff member. EIT has a complaints procedure (see Student
• Offensive comments about your appearance or body Handbook) that you may follow.
• Leering, touching, pinching, rubbing or any sexual
If you are not satisfied with the outcome, you can lay a
contact that you are not wanting complaint with the Office of the Ombudsmen. Further
• Requests for sexual favours to gain better grades or information can be found at www.ombudsmen.govt.nz.

threats about lesser grades if you refuse Eastern Institute of Technology | eit.ac.nz
• Explicit sexual violence

18

PEIOTLICY

ATTENDANCE REQUIREMENTS TRAVEL PLANS

Immigration New Zealand requires 100% attendance. Student travel plans must not interfere with the enrolled
Students should comply with programme requirements by period of study. All student travel that affects length of
notifying staff if they are sick. Lateness may be viewed as study must be discussed with the International Centre. If a
non-attendance at the lecturer’s discretion. student wants to travel to their home country during their
enrolled study, there will be no fee transfers to take this into
Lecturers are responsible for reporting absences and account. Effectively the student will forfeit the tuition fee for
non-completion of assessments. Failure to meet EIT and the period of travel. If there is a situation the student thinks
Immigration New Zealand attendance and performance is exceptional, she/he can request variation from policy by
requirements will result in the disciplinary procedure, writing to the Registry Manager..
which may culminate in the withdrawal of the student and
termination of student visa. WITHDRAWAL AND FEE REFUNDS

SICK LEAVE If you are considering withdrawing from EIT, please refer to
the refund policy printed in the International Prospectus on
If you are sick and cannot attend, please ring the Faculty or the EIT website and enrolment form. Any application for a fee
Programme Coordinator and advise staff. A medical certificate refund must be made on the appropriate form available from
should be given to the Programme Coordinator when you the Registry Manager..  
return to class. If there are other circumstances that require
you to be absent from class, please discuss them with the
Programme Coordinator.

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19

YOUR HEONMJOEYSITNAGY

HOMESTAY FEE COMMUNICATION WITH YOUR
HOMESTAY FAMILY
EIT contract EDENZ to vet all homestay families and ensures
they provide the following to students placed: 1. Talk with your family about your background, experiences,
problems and successes. By communicating you will
• Separate bedroom and study area improve your English. It is okay if your English is not very
• Clean bed linen and towel fluent. Use your dictionary, draw pictures or use gestures.
• Reasonable heating of the bedroom
• Reasonable Internet access 2. If you need something or you do not understand, ask your
• Three nutritious meals per day host family to help you. Your hosts will also help you with
• Involvement in family conversations, trips and activities bus schedules, shopping etc.

The homestay fee does NOT include: 3. Join in with family activities. You will get to know more
about New Zealand and you will improve your English.
• International calls or calls made to mobile phones Many New Zealand families spend a lot of time outdoors,
• Excessive Internet use especially in summer. They enjoy barbecues, beaches and
• Personal items (shampoo, toothpaste etc.) playing and watching sports so please join in. If you have
• Entrance fees should your host family take you out a particular hobby, interest or sport, ask your host family
to help you find a club.
HOMESTAY PAYMENT
It is important that payments are made on time. You will pay 4. “Please” and “Thank you” are important expressions in
the homestay fee to EIT for at least the first four weeks of New Zealand.
your stay. After that it is preferable you continue to pay to
EIT. Payment is to be made one month in advance. 5. If you have any problems or misunderstandings with your
homestay, please see Hayley Newton.
LEAVING YOUR HOMESTAY FAMILY
If you want to leave you must give one week’s notice to both 6. Always ask your family if it is okay to have a friend visit or
the homestay family and the homestay organiser. stay over.

REQUEST A CHANGE IN HOMESTAY FAMILY PETS
If you wish to change your homestay family, there may be a
cost. You will need to give one week’s notice to the homestay New Zealand people love their pets like a family member.
organiser and your homestay family. Please contact the Most New Zealanders will have a pet and they will probably
homestay organiser as soon as you are considering changing live inside the house. It might be strange for you at first that
homestay families. pets are allowed to sit on the sofa; however, you will soon
feel like the pet is part of the family for you too, or at least
get accustomed to the pet.

It is important to tell your host family if you are uncomfortable
with animals in the house. They might not mind putting the
dog outside while you are in the lounge with the family and will
do their best to help you adjust to the animal. You are welcome
to shut your bedroom door if you want to keep pets out.

If your host family has a dog, they usually take it for a walk. It
is a good idea to ask if you can go with them. It can be a good
time to talk. Or, you could take the dog out for a walk yourself.

Eastern Institute of Technology | eit.ac.nz

20

YENOJUORYHINOGMESTAY HOME SECURITY

INTERNET AND TELEPHONE Burglary is a problem so New Zealanders are very
careful to lock their houses.
TELEPHONE
1. It is free to telephone an Auckland number. Telephone 1. If you are the last person to leave the house, please close
and lock all doors and windows. Insurance will not cover any
numbers that start with zero cost money (except for stolen or damaged goods if the house was left unlocked,
0800 and 0508 numbers). and you will be responsible for replacement costs.

2. If you are calling a mobile phone number from a house 2. If your host family has a house alarm, ask about how to
phone then it will be expensive. Your homestay fee does use it.
not cover international calls or calls to mobile phones.
3. You must look after your house key carefully. Do not write
3. For international calls it is best to buy an international your address on the key chain.
calling card. These are available from the EIT Student’s
Association, supermarkets, service stations and dairies. MEALS

INTERNET 1. A New Zealand family usually eats meals together at the
1. Internet in New Zealand is very expensive and is limited dining table. We usually stay at the table until everyone
has finished eating.
(capped). This means Internet is available for a set amount
of data per month. 2. Traditionally, a New Zealand meal will include meat (beef,
lamb or chicken) and potatoes, vegetables or salad. It is
2. Your host family will have an Internet connection available okay to say “No thank you” to food you don’t like. But do
to you; however, please talk with them about how much try new food – it is all a part of your NZ experience.
data (bandwidth) is available for you to use. There are
many different provider plans so each homestay family 3. Most host families understand that students may prefer
will be different. rice for breakfast and/or lunch and will make this available
to you.
3. Please remember that you are not the only one using the
Internet. Everyone in the house shares the Internet quota 4. Ask your family what food you can help yourself to
for the month. If you use more than your share then other between meals. Homestay fees cover reasonable
people will not be able to use the Internet. quantities of healthy food. You will be given three meals a
day. If you have a big appetite you may need to buy extra
4. If you use a lot of Internet then your family may ask you snacks for yourself.
to pay for extra GB usage.
5. Tell your family when you won’t be home for a meal. You
5. What costs money? should try to give at least three hours’ notice.

• YouTube COOKING FOR YOURSELF
• Skype You may want to go shopping with your host family or cook
• Uploading/downloading photos for them. They will be keen to try food from your country.
• Downloading movies – please note this is illegal
When you are comfortable in your homestay, you can prepare
in New Zealand your own breakfast and lunch. Some host families may ask
you to prepare your own breakfast and lunch. Go to the
6. Use the Internet as much as possible at EIT supermarket with your host family and point out what you
(where it’s free!). would like available to eat and your host family will purchase
the ingredients.

Eastern Institute of Technology | eit.ac.nz

21

LUNCH IN THE WEEKENDS YOUR HEONMJOEYSITNAGY
In the weekends lunch is normally self-service. That is, family
members will make their own lunch when they are hungry. HOST FAMILIES
You may not be offered lunch in the weekend by your host APPRECIATE HELP TO:
family. This means that you are able to make your own lunch
from what is available in the kitchen. • Wash the dishes
(it is a great time to chat)
HELPING IN THE HOUSE
• Set the table
Everyone in the family, including men and children, will have • Serve the meal
a job to do. You may be asked to keep your room tidy, clear • Clear the table
the table, do your laundry or some other small job. Please • Wash the dishes
understand that this means you are part of the family, not
just a guest. Offer to make a cup of tea/coffee. Think about a 5. If you are cold at night then please tell your host family.
small job you can help with. They can give you extra blankets to keep you warm. Ask
for a hot water bottle.
USING THE BATHROOM
6. Do not smoke in your bedroom. Ask your host parents
1. The bathroom is very busy in the morning. Ask what time where you can smoke.
is best for you to take your turn and try to be as quick as
you can. WHAT TO DO IN THE EVENING

2. You should supply your own personal toiletries, e.g. Sometime you will need some quiet time in your room but
shampoo, soap, toothpaste. don’t spend all your time in your bedroom.
You may stay in your room because you are unsure what to
3. Try to avoid getting water on the floor. If you do get do in the evenings. New Zealand families spend the evenings
water on the floor in the toilet or bathroom, ask your host together in the lounge area. They talk, watch TV, play games,
family about what towel to use to dry the floor area. read the paper, do homework, surf the Internet etc. The family
members will be together in the lounge but may be doing
4. Many New Zealand homes do not have locks on the toilet different things.
door. If the door is closed it is custom to knock. The host family want you to come into the lounge and
spend time with them. Watching TV can be a good chance to
5. Males:Remember to raise the toilet seat before urinating. practice your English listening and conversation skills. Families
generally have a drink or dessert after the main meal so this is
6. Females: Ask your host mother about the disposal of also a good time to help make the drink/dessert and talk with
sanitary products. your family.
Your host family may not disturb you in the evenings if you
7. Spend just a maximum of 10 minutes in the shower. As are in your room. They might think that you want time to
well as hot water being expensive, New Zealand houses yourself and don’t understand that you might be shy and
have a hot water tank so if you use all the hot water there don’t know what to do. Don’t be shy. Bring your computer into
will be none for the next person. the lounge – even if just to share the space with your family.

YOUR BEDROOM Eastern Institute of Technology | eit.ac.nz

1. New Zealanders sleep between the sheets and
wash the sheets once a week. You may be asked
to take the sheets off your bed to wash, or your host
family may make the bed for you. Ask your family
to show you how to make your bed.

2. It is your responsibility to keep your room tidy.

3. Do not eat in the bedroom.

4. Pull back the curtains and open the window during the
day to let in the sun and light.

22

YENOJUORYHINOGMESTAY

BEDTIME FAMILY OUTINGS

Most New Zealand families go to bed about 10.00pm. It is our It is fun to join in with your family on outings and visits – even
custom to say “Goodnight” to each other before we go to bed. if it is just going for a drive, visiting a family member, or going
to the supermarket.This is a chance to see the country, make
New Zealanders feel it is very unhealthy to stay up all night new friends and practice your English. If the family goes
and then to sleep late the next day. If you go to bed late, somewhere that involves a fee, e.g. to see a movie, offer to
please do not talk loudly to your friends and family on the pay your share.
phone/computer or play music or the television loudly. Please
also try to adjust to the New Zealand lifestyle of going to bed TRANSPORT
early and getting up early.
Homestay families may offer you transport in the weekends
Please do not sleep with the light on, and turn the light off or take you to EIT if it’s raining. Transport to EIT is not part of
when you are not in your bedroom. the homestay contract and students are expected to be able
to walk, bicycle or take the bus to school.
KEEPING WARM

New Zealand houses are usually bigger and colder than those
in your country. When you are cold put on a warm jersey,
warm trousers and socks. New Zealanders don’t heat the
house warm enough to wear shorts and T-shirts in winter.

Heaters are for limited periods of time because electricity is
expensive. Do not sleep with your heater on, and do not leave
the heater on when you are not in the room. This is dangerous
and could cause a house fire. However, it is important that
you are warm. Tell your family when you are cold. Ask about a
hot water bottle if you do not have an electric blanket.

LAUNDRY

Your host parent/s may wash your clothes for you. Men’s and
women’s laundry are usually washed together. If you would
prefer to do your own washing ask how to use the washing
machine.

Please do not hang wet clothing in your wardrobe or
bedrooms. Damp clothes cause mould to grow and dripping
water damages carpet.

Do not place wet clothes on heaters or close to heaters
to dry. This could cause a fire. It is our custom to dry our
clothes, including our underwear, on the clothesline. If you are
embarrassed about doing this, please talk to your host family
about an alternative.

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23

ARRIVAL CAHPPECENKLDISIXT

ARRIVAL CHECKLIST
Call home
Attend International Orientation
See Site Coordinator and International Marketing Manager
Enrol for your courses
Pay any outstanding fees
Get Student ID card
See your International Student Mentor
Open bank account
Attend faculty orientation course
Buy textbooks
Apply for IRD number (mainstream only)
Get connected! Get your Internet login application from Student Services or Registry
Join EIT International and EIT Auckland on Facebook
Get involved!

Eastern Institute of Technology | eit.ac.nz

24

ACOPPNEVNEDRISXATION CHECKLIST

CONVERSATION CHECKLIST FOR HOMESTAY FAMILY AND STUDENT
Please complete the checklist with your host family together.
FOOD AND MEALS
What time do we eat in the morning?
What time do we eat in the evening?
May I help myself to food and drink at any time or must I ask first?
What food and drink in the cupboard/fridge is available to snack on?
May I cook meals myself sometimes?
What can I eat for breakfast?
What can I eat for lunch?
Can I ask you for particular foods to pick up when you go to the supermarket?
How do I use the kitchen appliances?
BATHROOM
Where can I keep my bathroom accessories?
When is the best time for me to use the bathroom on weekday mornings?
When is the best time for me to shower/bath? Morning or evening?
Female students: What should I do with feminine hygiene products?
How do I use the shower/bath?
BEDROOM
Where can I store my suitcases?
May I put up pictures and posters in my bedroom?
What should I do with my rubbish?
TRANSPORT
How do I get around?
Is there a bus? Where is the bus stop?
Do you have a bicycle that I can use?
Are you able to give me a ride in the car sometimes?

Eastern Institute of Technology | eit.ac.nz

25

CONVERSATION CAHPPECENKLDISIXT

LAUNDRY
Should I wash my own clothes?
Where do I keep my clothes until wash day?
Where should I dry my clothes?
Should I iron my clothes?
How do I change my bedroom linen?
Where are the clean towels kept?
LIFE IN THE HOME
What do I call you? Do I call you by your first name?
Do I have a regular chore? For example:
• Set or clear the table
• Wash or dry the dishes
• Stack or unload the dishwasher
• Vacuum my room
Where may I smoke?
Will you give me a key to the house?
Is there a spare key outside?
What time should I get up on weekday mornings?
What time do you go to bed during the week?
Can I invite friends to the house during the day? (Male/Female?)
Can I have friends to stay overnight?
Can I use the television and stereo?
What are the rules for using the telephone?
Can my friends/family phone me on the house phone?
What are the rules for Internet use?
How can I check the Internet usage online?
How much Internet can I use?
What are the rules if I am going to be home late or not home for dinner?
What should I do when I am the only person home and the phone rings?
How do I lock the house when I am the last person to leave the house?
What can I do in the weekend?
What are the house rules on alcohol?

Eastern Institute of Technology | eit.ac.nz

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FALPAPTETNINDGIX

WHAT TO CONSIDER WHEN FLATTING ?

How much is the bond? (xx weeks @ $xx)

Do you have a Bond Lodgement Form?

Either you or the landlord must send this with your bond money to
the Department of Building and Housing.

How much is the deposit? (xx weeks @ $xx)

Who will sign the lease?

How long is the tenancy for? Fixed tenancy or open?

How will you pay the rent of the property?

Do you have a Property Inspection Report form?

The new tenants should inspect the property with the landlord before
moving in to identify any damage to property already inflicted.

Is the power already connected?

Is the phone line already connected?

Does the toilet and shower work?

Is there damp or mould on the walls?

Is the flat furnished?

Will you require any furniture, crockery etc?

What kind of heating is there?

Is there good security?

Who are the flatmates?

How will you divide the bills and expenses (power, phone, Internet, SKY, food)

How will you divide the cleaning? Who will clean what? How often?
What does ‘clean’ mean to you?

Consider your personal habits and individual needs
• How much privacy do you need?
• What hours do you usually sleep?
• Do you smoke/mind if a smoker joins the house?
• What are you music/TV tastes?

See the International Welfare Officer or visit www.dbh.govt.nz for information on your rights when renting.

Eastern Institute of Technology | eit.ac.nz

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BUDGET WOAPRPKESNHDEEIXT

DEDUCTIONS (PER MONTH) $ IN $ OUT TOTAL

Rent
Power
Internet
Phone
Repayments
Groceries
Eating out
Coffee and bar
Car insurance
Car maintenance (including WoF and registration)
Petrol
Parking
Bus
Clothing
Toiletries and care products
Haircuts
Gym and sport
Doctor/dentist visits/medication
Books and stationery
Entertainment
Other
SAVINGS
INCOME

Eastern Institute of Technology | eit.ac.nz

28

ACOPPMEMNDOINXKIWI SLANG

COMMON KIWI SLANG Fine, excellent
Holiday home
Awesome Barbeque (BBQ)
Bach Something good or outstanding
Barbie Term of address for a friend (male)
Beaut, beauty Everyone brings food to share (do not bring an empty plate)
Bro Tired, exhausted
Bring a plate Bring Your Own – normally a restaurant or party where you bring alcohol,
Bushed drinks for your own consumption
BYO Thanks
Full
Cheers Fine, good
Chocker Foolish person, idiot
Choice A thief, also means to feel unwell
Clown Term of address for friend/relative
Crook Money
Cuz Room share in a rented house
Dough At top speed
Flat/flatting Hello
Flat tack Conservationist
G’day Alcohol
Greenie A likeable, funny person
Grog Rubber sandals or thongs (flip flops)
Hard case A sweet, toffee
Jandals Someone who doesn’t want to join in an activity or who pulls out of an activity
Lolly Visit someone’s house
Piker A present, gift
Pop in/pop over Everyone brings prepared food to share with guests (see Bring a plate)
Prezzie Joking
Potluck dinner Casual bar for drinking alcohol
Pulling your leg Very pleased
Pub
Rapt

Eastern Institute of Technology | eit.ac.nz

29

Rellie COMMON KIAWPIPSELNADNIXG
Shout
Skite Relative (family member)
Snowed under To buy your friends something such as a drink or a meal – “I’ll shout this drink”
Spuds Boast, a show-off
Stingy Have too much work or study to do
Stoked Potatoes
Sunnies Not very generous with money
Swot Really happy
Ta Sunglasses
To take for a ride Study hard, especially before an exam
Togs Thanks
Twist your arm To deceive or trick someone
Under the weather Swimming costume (for men and women)
Veggies Convince you to do something
Feeling unwell or tired
Vegetables

Eastern Institute of Technology | eit.ac.nz

30

CIMOPNOTARCTATSNT

CONTACT PHONE EMAIL WEBSITE

RACIAL/SEXUAL Human Rights 0800 496 877 [email protected] www.hrc.co.nz
HARASSMENT OR Commission
DISCRIMINATION
EMPLOYMENT Student Job Search 0800 757 562 [email protected] www.sjs.co.nz
www.ird.govt.nz
FLATTING Inland Revenue 0800 257 777
DRIVING AND Department
OWNING A VEHICLE
Employment 0800 209 020 [email protected] www.dol.govt.nz
EIT SITE Relations Service
CO-ORDINATORS
Work and Income 0800 559 009 www.workandincome.govt.nz
www.dbh.govt.nz/tenancy
New Zealand 0800 836 262
Tenancy Tribunal 0800 699 000 [email protected] www.nzta.govt.nz

Land Transport
New Zealand

Automobile 0800 500 444 www.aa.co.nz
Association (AA)

AA Driver Licensing 0800 822 422 www.aa.co.nz
www.vtnz.co.nz
Vehicle Testing Centre 06-843 8518 [email protected]

RAEWYN BOERSEN
Business

PHIL LAST [email protected]
English Language

WANNEE wannee.s@edenz.
SAKKHAJORNKAI ac.nz
Registration Manager

Eastern Institute of Technology | eit.ac.nz

31

IMCPOONRTTAACNTST

HEALTH SERVICES Citizens’ Advice 0800 367 222 cab.napier@xtra. www.cab.org.nz
AND ADVICE Bureau 09 302 3676 co.nz
Chinese Lifeline www.lifeline.org.nz/chinese_
INSURANCE 0800 888 880 lifeline_136.aspx
INTERPRETATION Symonds Street
AND TRANSLATION Medical Centre 09 309 9577
SERVICE 57 Symonds Street Mon – Fri :
208 Medical Ltd 9am - 6pm
2/5 High Street
Rape Crisis 09 303 0115

Sexual Health 09 360 4001 info@rapecrisis. www.rapecrisis.org.nz
Services 0800 303 099 org.nz www.ashs.org.nz
Outline: For gay,
lesbian, bisexual, 0800 688 5463 www.outlinenz.com
transgender support
Family Planning 0800 372 5463 national@family www.familyplanning.org.nz
Association planning.org.nz www.victimsupport.org.nz
Victim Support 0800 842 846
contactservice@ www.lifeline.co.nz
Lifeline 0800 543 354 victimsupport. www.gamblingproblem.co.nz
09 5222 999 org.nz www.pgfnz.org.nz
Gambling Hotline 0800 654 655
lifelinenz@lifeline.
Asian Services for 0800 862 342 co.nz
Problem Gambling
Alcohol Drug Helpline info@gambling
helpline.co.nz
Eating Disorders
Shakti Community [email protected]
UniCare Insurance
0800 787 797 info@alcohol www.alcoholdrughelp.org.nz
ACC drughelp.org.nz www.ed.org.nz
Language Line 09 522 2679
Translation Service 0800 742 584 [email protected]
0800 864 227
[email protected] www.shakti.org.nz
0800 101 996
0900 333 25 claims@crombie. www.uni-care.org
0800 872 675 co.nz www.acc.co.nz

[email protected]

www.languageline.govt.nz

translate@ www.dia.govt.nz/
parliament.govt.nz diawebsite.nsf
• Search for translation services

Eastern Institute of Technology | eit.ac.nz

32

CIMOPNOTARCTATSNT

LEGAL Legal aid/lawyers 09 488 5440 [email protected] www.lsa.govt.nz
STUDENT VISA New Zealand 0508 558 855 info@immigration. www.immigration.govt.nz
NEW ZEALAND Immigration Service govt.nz
EDUCATION New Zealand 09 302 9263 www.newzealandeducated.
THE CODE OF Educated info.code@ com
PRACTICE Ministry of Education 04 462 6660 minedu.govt.nz www.minedu.govt.nz/goto/
international
MAKING A International 09 366 4467 ieaa@justice. • Click on ‘For International
COMPLAINT Education Appeal govt.nz Students and Parents’
RELATING TO A Authority (IEAA) 09 583 5780 • Click on ‘Code of Practice’
BREACH OF THE info@intercity. www.minedu.govt.nz/goto/
CODE OF PRACTICE Auckland Transport 0800 748 885 co.nz international
Intercity reservations@ • Click on ‘For International
TRANSPORT Supershuttle Many supershuttle.co.nz Students and Parents’
Taxi companies • Click on ‘Code of Practice’
TOURISM available [email protected] • Click on ‘How to make a
EIT AUCKLAND Air New Zealand 0800 737 000 [email protected] Complaint’
CAMPUS Auckland i-site 0 800 [email protected] www.ATHOP.co.nz/
EIT SERVICES Auckland AUCKLAND [email protected] studentconcessions
Learning Support 0800 333 www.intercity.co.nz
Services 6969
Careers Counselor 06 974 8000 www.supershuttle.co.nz
Twist Library ext 6032
06 974 8000 ww.finda.co.nz/ac/auckland/
Chaplaincy team ext 5838 taxis
06 974 8000
ext 6040 / www.airnewzealand.co.nz
6045 www.napiercity.co.nz
06 974 8000
ext 4637 www.eit.ac.nz

www.eit.ac.nz/students/
learning-support-services/
www.eit.ac.nz

www.eit.ac.nz

Eastern Institute of Technology | eit.ac.nz

33

RESOURCES

Eastern Institute of Technology | eit.ac.nz