Designing Commercial Interiors

Registered nurse (RN): A nurse with an undergraduate degree in nursing.
Rehabilitation: To return a building or an interior to its former use or to create a new
use through alteration or refurbishment while retaining some of its original historic
appearance.
Rehabilitation center: A medical center that provides care for patients who have had
surgery or are recovering from such conditions as strokes, amputations, or paralysis.
Remodeling: The process of changing the appearance of a building’s exterior or inte-
rior.
Renewable energy: Energy sources that are not depleted when used, such as solar
energy.
Renovation: Altering an existing building using contemporary materials to extend its
useful life and function. Renovations are rarely of an historic nature.
Rentable area: The total amount of square footage required for office and support
spaces, including allowances for demising walls, and interior architectural features such
as columns, mechanical chases, or closets, and even a portion of the exterior walls.
Request for proposal (RFP): A document prepared by the client to request informa-
tion from the designer regarding a potential design project.
Request for qualification (RFQ): A document prepared by the client to request infor-
mation that focuses on the design staff ’s experience and qualifications related to a pro-
posed project.
Research: Investigation of various materials to determine or discover facts or reach
new conclusions.
Resident: A physician who has finished an internship and is receiving extended train-
ing in a particular specialty of interest.
Residential hotel: The majority of guest accommodations are for long-term stays, per-
haps months or even years.
Resort hotel: Lodging facilities that have as part of their services extensive recreational
facilities or activities such as golf, tennis, and extensive pool facilities.
Respite care: Temporary relief given to the primary caregiver caring for the senior or
others. Care often provided by an adult daycare center.
Restoration: Carefully returning a structure to its original appearance and integrity, thereby
bringing the structure back to a former condition that now has historic significance.
Retail: Selling merchandise or services directly to the end user (final consumer).
Retailer: A merchant who sells goods to the final consumer.
Retailing: The business activity of selling goods or services to the final consumer.
Retail plan: Answers the questions concerning what, when, where, why, and how spe-
cific retail business activities are to be accomplished.
Retail store: A place of business in which merchandise is sold to the consumer.
Retirement resort: Another name for an active adult community.
Return: An additional desk unit that creates an L- or U-shaped desk. The return is only
25 inches high.

Glossary  531

Rigid conduit: Heavy steel tube through which insulated wires are fed to carry electri-
cal wiring.
Room: A separate unit, whether rentable or not, in a lodging facility.
Room mix: The configuration of different types of rooms required, based primarily on
the size and number of beds in the facility.
Rounder: A type of store display fixture that is round.
Safety need: Human needs related to security and stability.
Salaried physician: A physician who works as an employee of a hospital, a government
agency, or another organization rather than in private practice.
Sale: When merchandise and money change hands between the retailer and the consumer.
Sales/productivity ratio method: The retailer’s allocation of selling space on the basis
of sales per square foot for each merchandise group.
Salon: Provides cosmetology services such as hair-cutting, coloring, manicures, and
other services.
Sample: A small segment of the potential data options available to be researched.
Satellite office: A work center established away from the main office but convenient to
the territory of outside workers. It is not generally a branch office.
Scent appeal: A retail merchandising technique that attempts to entice the consumer to
buy through the introduction of aromas that are associated with products.
Scoping statement: A document detailing what will be done and possibly the estimated
fee for the project.
Sealed environment: Windows do not open and air quality is dependent on the HVAC
system.
Sealed drawing: A drawing to which an architect has affixed his or her seal, which sig-
nifies that the architect is licensed by the state.
Seat turnover rate: The estimated number of times a table in a restaurant will be used
in any one day.
Secondary research: Investigations based on previously known information or previ-
ously published information and data.
Selection committee: A group of client representatives that will decide which firm gets
the contract for a project.
Selling space: The amount of square footage in a store allocated to the display and sale
of merchandise.
Senior citizen: Generally refers to people 65 years of age and older.
Service bar: The area where the waitstaff orders and picks up beverages for restaurant
service.
Service counter: The area in a coffee shop (or other food service facility) where the
customer orders and may wait for the order.
Service station: A work area located in the dining room of a restaurant to provide space
for storing clean and dirty dishes, glasses, and coffee services. Also called wait stations.

532  Glossary

Shadow-box window: A small, completely enclosed display window at eye level.
Shared assigned work area: An office or station shared by two or more persons, per-
haps by two part-time workers.
Shop signs: Store signage that acts more like outdoor advertising.
Shoplifting: The act of pilfering merchandise from a store.
Shopping center: A group of specialty retail stores and possibly service businesses.
Short list: A list of three to five design firms selected by the client to provide more
detailed presentations on a pending project.
Showroom: A type of store (retail or wholesale) that displays furniture for commercial use.
Shrinkage: A term related to the loss of merchandise due to theft.
Sick building syndrome (SBS): An unhealthy condition caused by poor indoor air
quality, poor lighting, and bad acoustics in the work environment.
Sight appeal: A retailing technique to entice the customer to buy using elements such
as size, shape, contrast, or harmony.
Signage: Advertisement signs outside the premises of a store or other business describ-
ing the products or services provided by the business. Signage also refers to any kind of
sign used inside a business facility to direct or inform customers.
Silent generation: People born between 1925 and 1945.
Single pedestal desk: A desk with only one drawer pedestal.
Single-phase electrical service: The former standard for electrical service in most
commercial buildings. It provides 240/120 volt service.
Single source of contact: The one person at the design firm or the client’s place of busi-
ness who has the authority to make decisions or provide information concerning the
project.
Single store: An entrepreneurial facility that can sell any type of product but has only
one location.
Single-unit restaurant: A restaurant that exists only in one location. Usually indepen-
dently owned.
Single-user toilet: A toilet facility that is used by only one person at a time.
Sink: All sinks other than lavatories, such as service, janitors’, and kitchen sinks.
Skilled nursing facility (SNF): A state-licensed healthcare facility providing 24-hour
nursing care to patients.
Slatwall fixture: Brackets are used to display a variety of merchandise including apparel.
Sled-base chair: A guest chair with a piece of metal or wood extending from the front
to the back legs. This makes it easier to move than a chair on individual legs.
Sociofugal: Furniture spacing that does not promote social interaction.
Sociopetal: Furniture spacing that promotes social interaction.
Soft goods: Merchandise that is considered to be soft and light in weight, such as
apparel and linens.

Glossary  533

Sole practitioner: A physician in private practice who is the only physician in the
practice.
Sommelier: A wine steward.
Sound Transmission Class (STC): A one-number rating that describes the ability of an
object to block the transmission of sound.
Source document: The original document.
Spa: A facility offering a variety of nonmedical services such as massages, hydrother-
apy, health education, and various treatments.
Sparkle lighting: A type of lighting produced by a variety of light sources that creates
special effects and gives atmosphere to a space. Commonly used in restaurants and
lodging facilities.
Speakeasy: A slang term for secret clubs that took the place of beverage facilities that
served alcoholic drinks during Prohibition.
Spec (or speculation): Developers of commercial property often build a building
before it has any tenants in the hope that someone will lease it before or after construc-
tion is completed.
Special care units: Nursing facilities for the care of patients with dementia, Alzheimer’s
disease, and other critical or special needs.
Specialty restaurant: One that serves a certain type of food, features a particular theme,
or offers a certain style of service.
Spectator: Audiences or observers of sporting events.
Speed rail: A place that holds bottles of the house beverages along the inside edge of the
main bar cabinet so that bartenders can find them quickly.
Spiral fixture: A vertical curvilinear store fixture with hooks spaced evenly to hold
clothing accessories such as belts.
Staff manager: An individual who provides support, advice, and expertise to line man-
agers.
Stage: The part of the theater where the performance takes place.
Staging: Putting on a performance.
Stakeholder: An individual or group with a vested interest in the project, such as a
member of the design team, the client, the architect, or a vendor.
Station: An individual work area set up using open office systems furniture.
Stick built: A slang term for construction of partitions and other parts of a building on
site.
Stick furniture: A term designers use to refer to wood office furniture and seating.
Straight plan: In retailing, a simple floor plan with display devices arranged along the
perimeter walls.
Subcontractor: the vendors who perform the actual work on the job site such as fram-
ers, electricians, and painters.
Subs: An industry term for subcontractors.

534  Glossary

Sunset: A term related to legislation that includes automatic termination of the pro-
gram or law unless it is reauthorized by the jurisdiction’s legislature.
Super-luxury hotel: Has superior high-end design and finishing along with superior
guest service.
Supermarket: A large store focusing on the sale of groceries and household items.
Supervisor: Commonly the lowest-level managers in a business, who are generally
responsible for the employees who actually perform most of the work.
Surgi-center: A freestanding healthcare facility where ambulatory outpatient surgery
can be performed.
Survey: A questionnaire is developed to help lead the designer to obtain primary data
and information.
Suspended acoustical ceiling: Acoustical tiles are suspended on T-shaped runners.
Sustainable design: Design that is done to meet the present needs of the project while
considering the needs of future generations. Sometimes referred to as green design.
Systems creep: Every time a panel run makes a turn, an allowance must be made in the
drawings for the thickness of the panel and hardware.
Systems furniture: Divider panels and components used to provide work areas for
open office projects.
Table desk: A desk unit without pedestals.
Task chair: Also referred to as a secretarial or operational chair. It is a smaller-scale
chair with or without arms (that are recessed) for employees doing repetitive tasks like
typing.
Task lights: Luminaries that are sold to fit under shelf units (for systems furniture) or
on a table or desk. They provide light to a particular area for the task.
Telecommuting: A work arrangement in which workers spend most of their workday
away from the main office and accomplish tasks using computers and modems or pos-
sibly telephones.
Tenant work letter: A contract supplementing the lease that describes the interior
construction and finishing of a leased space. It specifies landlord and tenant financial
responsibility for the work.
Theater: A building, part of a building, or an outdoor venue in which performances of
some kind are presented to an audience.
Theme appeal: In retail design, a technique establishing an environment directly related
to a product, holiday, or special event.
Third-party project manager: An individual hired by the client to act as the client’s
agent during the project. Also called an owner’s representative.
Three-phase electrical service: The present standard in electrical service to commer-
cial buildings. It provides 208 Y/120 volt service.
Timeshare facilities: Individuals purchase a share of the facility giving them the right
to use the hotel for a specific period of time.

Glossary  535

Title act: Legislation that limits the use of a specific title such as interior designer, cer-
tified interior designer, or registered interior designer to those who meet the require-
ments established by the jurisdiction.
Trade fixtures: Materials or equipment attached to the building that was paid for by the
tenant. When removed, they cannot damage the structure and are not an integral part
of the structure.
Trade showroom: A wholesale store that displays furniture and other merchandise for
those in the interior design or other trades. It is not open to the general public.
Transient living facility: A term sometimes applied to lodging properties.
Triple bottom line: The measurement of business based on profit, planet, and people.
Trunk showing: A presentation of merchandise by a designer or manufacturer at a
retail store.
Twenty-five pair cable: A telecommunications cable that has 25 pairs of copper strands.
Used in older commercial buildings and rarely installed in new buildings today.
Twisted pair: Two copper wires twisted together and shielded by an insulator. It is the
simplest type of data and voice communication cable.
Unassigned office space: An office station or private office not assigned to any one
individual. It can be used by a variety of individuals.
Under bar: The main working area of the bartender as he or she faces the guest.
Urgent care center: Neighborhood healthcare center providing noncritical emergency care.
Urinal: A special water closet found typically in a men’s restroom.
Usable square footage: The amount of space that can be used for an office or other
facility. It excludes demising and exterior walls, structural columns, chases, and electri-
cal closets within the space.
Value engineering: A system for budgetary decision making that considers both the
initial capital costs of the design or product specified and the life cycle costs of mainte-
nance and replacement.
Variance analysis report: A numeric report that shows the estimated numbers from
the actual numbers of dollars, time, and other budgeted factors.
Veiling reflection: Reflection that occurs when a light source is reflected onto a work
surface or computer monitor, making it difficult to see paperwork or the images on the
monitor.
Vendor: Companies or individuals who supply the FF&E for the project.
Vertical file cabinet: The traditional filing unit, which is usually 15 to 18 inches wide
by 28 inches deep.
Vestibule: A passage or small room between the entrance and the interior of a building.
Vice president: A member of the second highest layer of management in large busi-
nesses. A vice president is generally responsible for a specific department or division in
a corporation or other type of business.
Vignette: A display of furniture and accessories that is created to look like a real room.

536  Glossary

Virtual office: A setup where the worker has everything needed to do the job in a
briefcase so that he or she does not report to a permanent office at a commercial facility.
Visual merchandising: The art of displaying merchandise in store windows and other
locations in the selling space. Previously referred to as window dressing.
Volatile organic compounds (VOCs): Toxic fumes emitted from carpeting, paints, the
glues used to make composite woods in furniture, and many other common materials
and products used in commercial and residential interiors.
Waitstaff: The people who provide service to customers in restaurants.
Want: A conscious impulse to acquire an object that promises a reward. In this book, it
is discussed in the context of retail store design.
Water closet: A plumbing fixture in restrooms. Also called a toilet.
Waterfall front: A chair designed so that the seat pan is rounded and soft at the knee
edge.
Wayfinding: The use of signs, graphics, and directional arrows to help individuals find
their way around complex properties and building interiors.
What-if analysis: A method of forecasting what might happen to a schedule (or other
processes) if a new element or situation occurs.
Wi-Fi: stands for wireless fidelity, a type of wireless networking technology.
Wing: One of the sides of the stage behind the proscenium and the open stage out of
sight of the audience.
WLAN: Wireless version of a Local Area Network.
Work plan: A document defining all the tasks needed to take a project from inception
to completion.
Workstation: The space that represents an office in an open plan project.
Work surface: The product that serves as the desktop in an open plan project.

Glossary  537

Index

A Aisles:
definition, 156
AAHID, see American Academy of Health Care in lodging, 235
Designers in offices, 166, 202
in retail stores, 344–345, 354, 358, 363
AAUCM, see American Academy of Urgent Care
Medicine AK Neurology Center, Anchorage, AK, 113, 115
Alegent Lakeside Hospital, 421
AARP, see American Association of Retired Persons All-suites hotels, 226
ABA, see Architectural Barriers Act Almshouses, 440, 441
ACA, see Affordable Care Act Alta Vista assisted living (Prescott, AZ), 458
Action Office, 124, 125, 176 Alternative officing, 138
Access floors, 184 Alzheimer’s disease, 442, 448, 475–479
Accessible design: Alzheimer’s Foundation of America (AFA), 448
Alzheimer’s and dementia facilities:
for bed and breakfast inns, 269
for food and beverage facilities, 289 design, 475–478
for healthcare facilities, 388 resident bedrooms, 477–478
for lodging facilities, 235, 257–259, 256, 257–259 seating, 476–477
for offices, 166–168 traffic paths, 475
for retail stores, 344 wayfinding 475
for toilet facilities, 52–56 AMA, see American Medical Association
Acoustics: Ambient (general) lighting (see also Lighting):
for food and beverage facilities, 300 defined, 183
for offices, 188–189 in food and beverage facilities, 298
AAC, see Active adult community in offices, 183
Acute care patient, 416 in stores, 351
ADA, see Americans with Disabilities Act Ambulatory care patient, 416, 425
ADAAG, see Americans with Disabilities Act Guidelines Amenities, 221
Adaptive use: Americans with Disabilities Act (ADA) 46–47, 51,
defined, 111
feasibility, 112–113, 115 166–168, 235, 257–258, 288, 427
methodology, 113–115 Americans with Disabilities Act Guidelines (ADAAG),
overview, 111–113
stakeholders, 112 388
sustainable design, 116 American Academy of Health Care Designers (AAHID),
Administrator (hospital), 416
Aeron chair, 174 16
AFA, see Alzheimer’s Foundation of America American Academy of Urgent Care Medicine (AAUCM),
Affordable Care Act (ACA), 372, 376
Aging in place, 440, 443 425, 427
AHLA, see American Hotel and Lodging Association American Association of Retired Persons (AARP), 228,
AIA, see American Institute of Architects
443
American Hotel and Lodging Association (AHLA), 221,

269
American Institute of Architects (AIA), 18

538

American Medical Association (AMA), 371 Back bars, 318–320
American seating plan, 504 Back of house:
American Society of Interior Designers (ASID), 4, 15,
definition, 221,
30, 443 hotels, 262
Amperage, 184 restaurants, 278, 285
Ancillary spaces, 148, 416, 417 Backstage, 501, 504
APCO Graphics, Inc., 391 Balcony, 501, 504
Architectural Barriers Act (ABA), 47, 51, 387 Banquettes, 278, 292, 295, 305
Architect Registration Examination (ARE), 15 Bars, 318
Architectural Design West, 449, 451 Bar charts, 98 (see also Gantt charts)
Architect’s Handbook of Professional Practice (Joseph A. Base building, 92
Base feed system, 186–187
Demkin), 104 Bathrooms (see Restrooms)
ARE, see Architect Registration Examination Bearing walls, 92
Arizona Biltmore Hotel (Phoenix, AZ), 220 Bed and breakfast inns:
ASID, see American Society of Interior Designers design, 267–269
Asepsis, 428, 429 Belt line systems, 186–187
Ashen + Allen, 403 Benchmarking, 72
“As is,” 156 Best practices, 67
Assisted living facilities, 440, 443 Beverage facility design:
Assisted living design: bar service areas, 318–320
furniture, 318, 320
activity rooms, 468–469 definition, 278,
common areas, 466–469 in lodging facilities, 264–267
resident apartments, 469–472 lighting, 321
space allocation, 456, 458 lounge areas, 320–321
Atchison, Topeka, and Santa Fe Railroad, 276 restrooms, 322
Athena Environmental Impact Estimator (Athena space allocation, 292–293
Beverly Hills Hotel, 220
Sustainable Materials Institute), 40 Bid forms, 94
Atlanta’s Women’s Obstetrics and Gynecology (Atlanta, Bloomingdale’s, 333
Boardrooms, 193, 198
GA), 399 Boat-shaped conference tables, 198
Atlantis Palm Resort (Dubai), 27 Boilerplate, 99
Attending physicians, 416 Booths, 292, 295, 305
Auditoriums: Boulders Resort, clubhouse lobby, 240
Boutique hotels, 225
codes, 500–501, 506 Boutique stores, 333–334
lighting, 505 Boutique system plans, 346
materials and furniture, 505 Breast care centers, 410–411
planning and design, 502–506 Breathing Space Yoga and Fitness Center (Nova Scotia,
space plan, 502–505
Automat, 276 Canada), 314
Ayres Fountain Valley Hotel, 224 BREEAM, see Building Research Establishment
Ayres Hotel Orange, 245, 246
Environmental Assessment Method
B Brewpubs, 318
Brookdale Urgent Care Center, 426, 427
Bai-Plu Restaurant and Sushi Bar, 303, 304
Baby boomers, 126, 441

Index  539

Brownfields, 32 for retail stores, 356, 361
Building inspectors, 48 for senior living facilities, 463, 474
Build to suit, 156 Carlsbad by the Sea, 442, 453
Build-out allowance, 156 Carson-Guest, Inc., 146, 190, 194
Building permits, 48 Carson Pirie Scott (Chicago), 327
Building permitting privileges, 17 Case goods furniture:
Building standards, 156 definitions, 122, 169
Built-environment industry, 1 for offices, 170–171
Building Research Establishment Environmental for open office systems, 173–177
Case studies, 70
Assessment Method (BREEAM), 35 Cash wrap, 343, 355
Building information modeling (BIM), 97 Casino hotels, 225
BuildingGreen, 342 Casino at the Venetian (Macao), 2
BIM, see Building information modeling Catlin, Juliana, FASID, 136, 489
Budgeting, 105–107 Ceiba Restaurant (Washington, DC), 282
Burke, Hogue & Mills Architects, 195, 290, 362 Certificate of occupancy, 49
Busing staff, 279 Center for Health Design, 393
Business of the business, 2 Certified Aging in Place Specialist (CAPS), 16
CEU, see Continuing education
C Chain stores, 332–333, 350
Chain restaurants, 281
CAD, see Computer aided design Chain of command, 131, 132
Caesars Octavius Tower Resort, 225, 255 Chairs and seating:
Cafeterias, 283 for food and beverage facilities, 295, 304–305
CCRC see Senior facilities types for function spaces (lodging), 260
CAGBC, see Canada Green Building Council for offices, 143, 170, 172, 197
CAL 117, 235 for senior living facilities, 460
CAL 133, see TB 133 for stores, 332
California Pizza Kitchen, 284 Chair rails, 297
CAMA Inc., 373, 393, 418, 501 Change by Design (Tim Brown), 66
Cannibals with Forks: The Triple Bottom Line of 21st Charge nurse, 375
Chief executive officer (CEO), 135, 147
Century Business (John Elkington), 38 The Chocolate Market (Vancouver, BC), 340
Canada Green Building Council (CAGBC), 31 CIDA, see Council for Interior Design Accreditation
CAPS, see Certified Aging in Place Specialist (CAPS) CIDQ, see Council for Interior Design Qualification
Capital equipment, 392 Cigarette Ignition Test, 161
Capital assets, 144 City Hotel (New York City), 219
Capital improvements, 156 Client relationships, 89–91
Career opportunities, 10, 12, 13 executive level clients, 91
Carpet tiles, 179 Client expectations, 90, 106
Carpeting: Client representative, 90
Closed office plan design:
for auditoriums, 505 conference rooms and boardrooms, 193–194,
for food and beverage facilities, 299, 305
for golf clubhouses, 499 198–200
for healthcare facilities, 395 general discussion, 122, 145, 189–202
for lodging facilities, 241 for executive offices, 193
for offices, 179, 187

540  Index

for lobbies, 191 in offices, 181–182
for mid-level private offices, 196–197 in restaurants, 297, 306
for reception and waiting areas, 191–193 in retail stores, 350
Clothing store design: in small clothing stores, 356–357
circulation and traffic paths, 354 in senior living facilities, 464
codes, 357 COM, see Customers own material
colors, 356–357 Commercial facility, 166
fixtures and furniture, 355–356 Commercial interior design:
general discussion, 3552–357 definition, 1
materials, 356–357 historical overview, 3–5
mechanical systems, 357 influences on design direction, 5–6, 8
nonselling spaces, 354–355 specialties, 10
space allocation, 352–353 working in profession, 6–9
Clubhouses, 494 Components, 173
Club floor (lodging), 256–257 Competitive bidding, 94
CM, see Construction manager Computer aided design (CAD), 7
Code officials, 48 Concept statements:
Codes Guidebook for Interiors (Sharon Koomen Harmon general discussion, 73–74, 278
for lodging, 231–232
and Katherine E. Kennon), 47, 180 for food and beverage, 285–286
Codes: Concierge, 248
Conditional use permits, 114
for accessible guest rooms (hotels), 257–259 Conference center hotels, 224
for adaptive use, 115 Conference rooms in closed offices, 198–200
definition, 45, 47 Conrad, Charlene, IDNS, IDC, 86, 93
for dental facilities, 428–429 Conrad Hilton (Chicago, Illinois) 220
for fitness centers, 487–488 Continental seating plan, 504
for food and beverage facilities, 288–289 Continuing education (CEU), 19
for guest rooms (hotels) 256 Contract labor, 87
for healthcare facilities, 387–388, 390, 397, 398, Contra Costa Regional Ambulatory Care Center, 403
Construction managers (CM), 88
423–424 Construction management, 9, 95
for lodging facilities, 234–236 Construction terms, 92– 93
occupancy classifications, 49–51 Conventional furniture, 168
for offices, 160–162 Convention hotels, 224
permitting process, 48–49 Conventional office planning, 145
for retail stores, 343–344 Convenience items, 339
for small clothing stores, 357 Core drilling, 187
Coffee shops: Corporate brands, 56–57
codes, 315 Corporate culture, 140–142
design, 313–315 Corridors:
space planning, 314 defined, 164
Collaborative work groups in offices, 122, 127–128, in hospitals, 421
in lodging, 234–235
205–206 in retail stores, 344
Colony Club (New York City), 4 in senior living, 458
Colors:

in food and beverage facilities, 297–298
in healthcare facilities, 395–396, 405–406, 405–406
in lodging facilities, 242

Index  541

Costco, 333 Dead load, 92, 202,
Cost of going green, 39–40 Decision making, 64,
Cosmetic Dermatology (George Washington University Decibels (dB), 188
Decatur Country Club, 294
Medical Center, Dedicated circuits, 184
Washington, DC), 385 Delayering, 133
The Cottage Inn (Tahoe City, CA), 268, 269 Deliverables, 98
Council for Interior Design Accreditation (CIDA), 5, 16 Delivery systems (dental), 428
Council for Interior Design Qualification (CIDQ), 15 Delmonico’s (New York City), 276
Counter caps, 173 Demand merchandise, 339
Country Club Plaza (Kansas City, Missouri), 327 Dementia, 442, 448, 454, 458, 475
Coworking, 129–130 Demkin, Joseph A., 104
CPM, see Critical path method Demountable walls, 92, 157
Cradle-to-cradle, 32 Demising walls, 92, 156
Cradle to Cradle (William McDonough and Michael Dental hygienist, 428
Dental offices:
Braungart), 33
Cradle to grave, 32 design, 427–434
Crash carts, 425 materials and finishes 431–432
Credenzas, 168, 17–1710 operatories, 431–433
Critical care unit, 416 traffic flow, 430
Critical path method (CPM), 98 waiting and reception, 430–431
Crowns, 428 Department of Energy, 31
Cubed (Nikil Saval), 129 Department managers, 135
Cubicals, 128–129, 145 Department stores, 332, 333
Cubical curtains (healthcare), 395, 402 Design applications:
Cube fixtures, 348 auditoriums, 500–506
Culture, 24 Alzheimer’s residences, 475–479
Cultural audit, 140–141 assisted living residences, 466–472
Cultural sensitivity, 24, 24–26, 27 bed and breakfast inns, 267–269
Curtain walls, 92 beverage facilities, 316–321
Customers own material (COM), 162 closed office plans, 189–202
coffee shops, 313–315
D day spas, 488–493
dental offices, 427–434
Dattner Architects, 426, 427 fitness centers, 486–488
Day, Doris, 276 food and beverage facilities in lodging, 264–267
Day spas: generic full-service hotels, 244–264
generic full-service restaurants, 300–313
codes, 492–493 generic jewelry stores, 361–362
lighting, 492 golf clubhouses, 494–500
locker rooms, 493 hardline stores, 363–364
materials, 491 home offices, 210–211
space planning, 489–490 hospice facilities, 479–480
treatment rooms, 493 hospitals, 414–425
workout spaces, 491–493 long term care facilities, 472–475
dB, see Decibels medical office suites, 397–409
DBIA, see Design-Build Institute of America

542  Index

open office plans, 202–206 EBD, see Evidence-based design
quick-service restaurants, 315–316 Eccles Theater, 503
restroom facilities, 52–57 ECI/Hyer, Inc., 113, 115
small clothing stores, 352–357 Electronic health record (EHR), 377
small gift stores, 357–361 Elder care, 443
small professional offices, 206–212 Elkington, John, 38, 39
special medical suites, 409–414 El Paso Children’s Hospital (University Medical Center)
urgent care centers, 425–427
Design360, Inc., 314, 356, 491, 492 El Paso, TX, 418
Design-bid-build, 9, 93–94 El Tovar Hotel (Grand Canyon National Park, Arizona), 220
Design-build, 9, 95–96 Elvin, George, 97
Design-Build Institute of America (DBIA), 96 Employee churn, 203
Design development, 76 Empowerment, 133, 137
Design process: Energy efficient, 32
concept statements, 73 Energy Policy Act of 2005, 31
contract administration 77, 100 Environmental Protection Agency (EPA), 33, 34
contract documents, 76, 100 Environmentally Responsible Design (Louise Jones), 33
design development 76, 100 Environmental stewardship, 34
programming, 75, 77–80, 100 EPA, see Environmental Protection Agency
schematic design, 75–76, 100 Evidence-Based Design for Multiple Building Types (D.
typical tasks, 75–77
Design review, 114 Kirk Hamilton and David H. Watkins), 72
Design thinking, 66 Evidence-Based Healthcare Design (Rosalyn Cama), 72
Designing Interiors (Rosemary Kilmer & W. Otie Entry areas (see Reception areas)
Ergonomics, 124
Kilmer), 74, 345 Ergonomic chairs, 170
Deuce, 278, 291 Esteem needs, 330
De Wolfe, Elsie, 3–4 E-tailers, 335
DH Designs, 25, 340, 358, 360 Ethernet, 184
Diagonal plan (retail), 346 Ethics, 17–18
Diagnostic department (hospital), 417 Evidence-based design (EBD), 71–72, 377–378
Dickens, Charles, 123 Examination rooms in medical suites, 402–405
Dillard’s, 333 Experiential opportunities, 331
Disney Land (California), 220 Exploration Gifts (Vancouver, BC), 358
Display kitchens, 313 Executive chairs, 170
Divider panels, 173 Executive offices, 193–196
Documentation, 107–109 Executive returns, 169
Does green cost more? 39–40 Exterior design:
Double pedestal desks, 169
Draper, Dorothy, 4 for lodging facilities, 231
Drucker, Peter, 132 food and beverage facilities, 284
DuPont Corporation (Delaware), 124 for retail stores, 336–337
Extended stay hotels, 226
E Extended use, 114

Eames, Charles, 4 F
Earth Day, 31
Fast-track, 104
Facility managers, 144

Index  543

Facility planning, 144 exterior design, 284
Fast food restaurants (see also Quick service), 332–333, feasibility studies and concepts, 285–286
furniture, 294–296
350 materials and finishes, 296–297
Feasibility studies: mechanical systems, 298–300
safety and security, 287–288
definition, 70 space allocation and circulation, 289–296
for food and beverage facilities, 285–286 sustainable design, 286–287
for lodging facilities, 231–232 Food and beverage facility types:
for offices designs, 155–156 buffet-style restaurant, 283
for retail stores, 338 cafeterias, 283
FF&E, see Furniture, fixtures, and equipment fast food (quick service) facilities, 281–282
Fiber-optic cables, 185 fine-dining restaurants, 281
FIDER, see Foundation for Interior Design Education franchise facilities, 281
full-service facilities, 281
Research independent facilities, 281
File cabinets, types: Forces (impacts):
on senior living facilities, 444–445
central filing planning, 202 on office design, 125–130
lateral files, 169 on healthcare design, 376–378
open shelf filing, 201 Forest Stewardship Council (FSC), 43, 342
vertical files, 170 Foundation for Interior Design Education Research
Fine-dining restaurants, 281
Fitness center design: (FIDER), 4
codes, 487–488 Four-tops, 278, 291
locker rooms, 487 Four-way fixtures, 348,
materials, 488 Four Seasons restaurant (New York City), 281
planning and design, 486–488 Frame and tile, 176
workout spaces, 487 Franchise restaurants, 278, 281
Fixtures for stores, 348–349, 355–356, 358–359 Franck & Associates, Inc., 201
Flat cables, 185, 187 Free address, 203
Florida Business Interiors, 195 Free-flow plans, 346
Flooring: Free-standing fixtures, 348
for food and beverage facilities, 287–288, 305 Front bars, 318–319
for healthcare facilities, 395 Front of house:
for lodging facilities, 261, 241, 248
for long-term care residences, 474 in hotels 222, 262
for offices, 17–180 in restaurants, 278, 285
for retail stores, 350, 356, 361 FSC, see Forest Stewardship Council
for senior living facilities, 463–464, 469 Full-service restaurant:
Floor slab, 92 codes, 288–289
Food and beverage facilities: 264, 274 colors, 306
bars, 292–293 definition, 281
dining rooms, 291–292 dining areas, 301–304
in lodging, 264–267 entry and waiting areas, 301
kitchens, 293 kitchen and back of house, 308–312
waiting and entry areas, 290 lighting, 306–307
Food and beverage business operations, 277–280 private dining rooms, 307–308
Food and beverage design: tables and seating, 304–305
codes, 288–289
colors, 297

544  Index

Full-service hotels: GI Generation, 126 441
accessible guest rooms, 257–259 Gifts of the Raven (Vancouver, Canada), 25, 360
back of house, 262 Gift stores design, 357–361
codes, 234–236
front desk, 245–248 codes, 359
function spaces, 259–262 finishes, 359–361
guest rooms, 249–256 lighting, 361
guest room bathrooms, 254–255 space allocation, 358–359
lobbies, 244 window display, 358
recreational facilities, 262–264 Glare, 183
suites and club floors, 256–257 Global marketplace, 27–31, 139
seeking global design work, 29
Function spaces, 222, 259–262 individual preparation, 30
Furniture: marketing and business, 293
Globe Theatre (London), 3
for food and beverage facilities, 266, 294–296 Golf clubs, 494
for healthcare facilities, 391–394 Golf clubhouses:
for lodging facilities, 239–240, 266–267 codes, 498
for offices, 168–178 lobby, lounge, and dining rooms, 498–499
for restaurants, 304–305 locker rooms, 496, 498
for senior living facilities, 459–461 materials, 499
Furniture, fixtures & equipment, (FF&E), 2, 76, 106 planning and design, 495–500
pro shops, 497, 498
G space planning, 496–498
Gondolas, 348–349
Gantt Chart, 104 GoToMeeting, 130
Gantt, Henry, 103 Gonzalez, Esther, ASID, 54, 55, 103, 104, 163, 172, 178,
GDP, see United States Gross Domestic Product
General contractor (GC), 88 251, 253, 258, 291, 292, 403, 408
General hospital, 380 GRA, see Green Restaurant Association
General practice (medical), 374 Grand Hotel (Mackinac Island, MI), 219, 230
General use furniture (office), 122, 168 Grant, Cary, 276
Generation X, 126, Gray Panthers, 443
Generation Y (see also Millennial generation), 127, 228 Graywater, 32
Generation Z, 127 Green Restaurant Association (GRA), 287
Generational differences: GreenSpec, 342
Greenroom, 501
definition, 24 Greenwashing , 40, 43
in office design, 126–127 Greyfileds, 111
in hotels, 228–229 Grid system, 346
Generations, a senior living residence, fitness Groupius, Walter, 4
Growing Global, 30
room, 463 Group medical practice, 374
Generations at Agritopia, 476 Guest chairs, 170
George Washington University Medical Center Guest rooms (hotels):

(Washington, DC), 414 bathrooms/dressing zone, 254–255
Geriatric clinic, 442, 449–450 overview discussion, 249–255
Geriatrics, 440, 441 sleeping/working, 252–254
Geriatrician, 441 space allocation, 236–238
Gerontology, 442

Index  545

Guest room bay, 222, 237 Hineman, Arthur, 220
Guest services, 222 HIPPA, see Health Insurance Portability and
Guesting, 203
Gulian, Ria E. ASID 432 Accountability Act
Gunlocke, 173 Hippocrates, 371
Gurney, 421 Historical overview:
Gustavson Wylie Architects, Inc., 191
of food and beverage facilities, 275–277
H of healthcare facilities, 371–372
of lodging facilities, 219–221
Hardart, Frank, 276 of offices, 122–125
Hard goods (hardlines): of retail stores, 326–328
of senior living facilities, 440–441
definition, 329 Historical survey, 70
space planning and codes, 363 Holiday Inns Hotels, 220, 260, 265
Hard Rock Café, 284 Holly Hunt Showroom, 365
Harvey House, restaurants, 276 Homeplace at Midway (Midway, KY), 447, 457, 467, 469,
Haworth, Inc., 186
Headwall, 422 478
Healing environment, 372, 392–393 HMO Health Maintenance Act, 372–373, 375
Healthcare facilities: Hospice care centers, 382, 479–480
ADA issues, 388 resident bedrooms, 479–480
codes, 387–388 Hospice of the Valley (Phoenix, AZ), 479, 480
colors, 395 Hospital design:
feasibility studies, 383–385
furniture, 391–394 ADA issues, 388
lighting, 396 codes, 387–388
materials and finishes, 394–395 colors, 395
mechanical systems, 395–396 feasibility studies, 383–385
planning and design, 382–396 furniture, 391–394
security and safety, 386–387 general discussion, 380, 414–425
space allocation and circulation, 388–390 inpatient rooms, 420–424
sustainable design, 385–386 main lobby, 418–420
types, 378–382 materials and finishes, 394–395
wayfinding, 390–391 mechanical systems, 395–396
Healthcare Facilities Symposium and Expo, 372 nurse stations, 424–425, 420–421
Healthcare overview, 372–376 security and safety, 386–387
Health Insurance Portability and Accountability Act space allocation and circulation, 388–390
space plans, 390
(HIPPA), 376, 387 sustainable design 385–386
Health Maintenance Organizations (HMO), 373 wayfinding, 390–391
Hebald, Margo, AIA, 431 Horn, Joseph, 276
Herman Miller, Inc., 124,125, 174, 176, 422, Hospital types, 381
High Point Regional Cancer Center (High Point, NC), Hostel, 226
Hotel del Coronado (San Diego, California), 219
377, 415 Hoteling, 203
Himes, Debra May, ASID, IIDA, LEED AP, 142, 196, 208, Hotel definition, 222, 224
Hotêl-Dieu (Paris, France) 371
210, 349 Hotel design (see also Lodging):
accessible guest rooms 257–259

546  Index

function spaces 259–262 Interior Design magazine, 2, 153
guest rooms, 249–257 Interior Design Continuing Education Council
lobby and front desk, 244–249
House (auditorium), 502 (IDCEC), 19
Howard Johnson’s Restaurants, 276 Interior Design Educators Council (IDEC), 4
Huelat Parimucha, 283, 377, 385, 414, 415, 424 Interior Designers of Canada (IDC), 4, 15
Huntsman Architectural Group, 138, 177 Intern, 416
Hypothesis, 70 International Building Code (IBC), 45, 46, 160, 376, 382,
Hypermarket, 332, 333
455, 472
I International Code Commission (ICC), 51
International Design Alliance (IDA) 18
IA Interior Architects, Walter Gagliano, ASID, 282 International Facility Management Association
IADL, see Instrumental activities of daily living
IBC, see International Building Code (IFMA), 18, 144
ICC, see International Code Commission International Federation of Interior Architects/
iChat, 130
IDA, see International Design Alliance Designers (IFI), 18, 30
IDC, see Interior Designers of Canada International Green Construction Code, 116
IDEC, see Interior Design Educators Council International Interior Design Association (IIDA), 4,
IDCEC, see Interior Design Continuing Education
15, 30
Council International Mechanical Code (MC), 47
IESNA, see Illuminating Engineering Society of North International Plumbing Code (IPC), 47, 55
Interior Design Profession’s Body of Knowledge
America
IFI, see International Federation of Interior Architects/ and Its Relationship to People’s Health, Safety,
and Welfare (Denise Guerin and Caron
Designers Martin), 67
IFMA, see International Facility Management Institute of Store Planners (ISP), 18
IPC, see International Plumbing Code
Association Island fixtures, 348
IIDA, see International Interior Design Association ISP, see Institute of Store Planners
Illuminating Engineering Society of North America
J
(IESNA), 401, 465
Impacts: J.C. Penney, 327, 333
Jean-Pierre Heim & Associates, 346
on senior living facilities, 444–445 Jensen Haslem, Architects PC, 503
on office design, 125–130 Jewelry store design, 361–362
on healthcare design, 376–378
Image of company, 142–145 lighting, 362
Immediate care facility (see Urgent care facility) store fixtures, 362
Impulse items, 339 Johnson Wax Building (Racine, WI), 123
Independent restaurants, 278, 281 Jurisdictional authority, 48
Infarct dementia, 442 Just-in-time, 203
Inns, 226 JW Marriott (New Delhi), 266
Inpatient rooms, 420–424
Instrumental activities of daily living (IADL), 444 K
Integrated design process, 9, 96–97
Inter-Continental Hotel (New York City), 249 K.C. Wanlass Adult Day Care Center, 451
Interior design and construction industry, 2 Kenneth E. Hurd and Associates, 249

Index  547

Key (guest room planning), 222, 237 for lodging facilities, 242–243, 248–249, 256, 261
Kentucky Fried Chicken, 281 for medical facilities, 407
Keeping Time (William J. Murtagh), 111 for offices, 182–184
Kimball Office Group, 171 for restaurants, 306–307
KND Architects, 418 for restaurant kitchens, 312
Knowledge workers, 131, 132–133 for retail stores, 342, 351
Kopacz, Jeanne, 228 for small gift stores, 359–360
for small clothing stores, 357, 361
L for senior living facilities, 464–465
Line manager, 135
LAN, see Local Area Network Live load, 92, 202
Larkin Administration Building, 123 Local Area Network (LAN), 185
Lateral files, 169 Locker rooms:
Lavatory, 53 in golf clubhouses, 496
La-Z-Boy, Inc., 423 in spas, 487, 490
LC, see Lighting Certified Professional Lodge, 222, 226
LCA, see Life cycle assessment Lodging business operations, 221–222
LCC, see Life cycle costing Lodging facilities types, 224–226
Lease-hold improvements, 157 Lodging guests:
Le Corbusier, 4 business, 227
LEED (Leadership in Energy and Environmental generational sensitivities, 228–229
vacation, 227
Design), 16, 35, 388 Lodging planning and design:
LEED Canada (Leadership in Energy and Environmental codes, 234–236
colors, 243
Design Canada), 35 exterior design, 230
LEED Accredited Professional (LEED AP), 37–38 feasibility studies and concepts, 231–232
LEED Certification, 35–36, 158 furniture, 239–240
lighting, 243
certification categories, 35–36, 37–38, 342 materials and finishes, 240–242
rating categories, 36 mechanical systems, 242–243
LEED individual credentials types, 37–38 safety and security, 233–234
Leo A. Daly (firm) 328, 421 space allocation and circulation, 236–238
Leonardo da Vinci, 371 sustainable design, 232–233
Licensed practical nurse (LPN) 373 wayfinding, 238–239
Licensing of professionals, 16 Lodging responsibility areas, 222–223
Lied Lodge and Conference Center (Nebraska), 233, 247, Long-term care facilities:
general, 440, 472–475
250, 286, 287 planning models, 472
Life cycle assessment (LCA), 32, 39 resident bedrooms, 472–474
Life cycle costing (LCC), 32, 39, 168, 386 nurse stations, 474
Life Safety Code (NFPA), 45–47, 160, 161, 288, 343, 382, Lounge , 266, 318, 320–321
luluemon athletica, 191
387–388, 427, 455, 506
Lighting Certified Professional (LC), 16
Lighting:

accent lighting, 184
for beverage facilities, 321
for restaurants, 298–299, 321

548  Index

M support spaces, 408–409
waiting room and reception spaces, 398–400
Macy’s, 333 Medical treatment rooms, 416
Magnet stores, 332, 334 Medicaid, 371, 441
Maître d’, 265, 278, 279, 281 Medicare, 371, 372, 374, 375–376, 420, 441, 443
Malkin, Jain, 389, 398, 433 Menus, 285
Malls, 334 Merchandising, 339
Mall of America (Bloomington, Minnesota), 334 Merchandising blend, 339
Manager, 135 Merchandise Mart (Chicago, Illinois), 365
Mannequins, 348 Merchant, 329
Marina Bay Sands, 279, 321 Metal studs, 92
Marketing channel, 329 Mezzanine, 502
Marketing concept, 329 MGM Macao Hotel, 241
Marketing globally, 27–31 Mid-Continent Regional Center for Healthcare
Masonic Homes of Kentucky (Gary Marsh), 471
Massage Experts (Nova Scotia), 491, 492 Simulation, 501
Materials and finishes: Mies van der Rohe, 4
Milestone chart, 98
for food and beverage facilities, 296–297, 301 Millennial generation (see also Generation Y), 127, 228
for healthcare facilities, 394–395 Mills clothing store (Nova Scotia), 356
for lodging facilities, 240–242, 260–261 Model codes, 45
for offices, 160, 178–181 Model stock method, 339
for retail stores, 349–350 Modified open plan, 122
for senior living facilities, 461–465 Modular component systems, 175
for small clothing stores, 356 Montgomery Ward, 327
MC, see International Mechanical Code Moore, Phyllis, FASID, RID, 192, 294, 353
McDonald’s, 277, 281 Motel, 222, 226
McGowan, Mary Rose, 39 Movable equipment, 391
Means Interior Cost Data, 107 Multicultural, 24,
Means Interior Estimating, 107 Multigenerational offices, 126–127
Mechanical systems: Multiple occupancies, 50
in food and beverage facilities, 298–300 Multiuser toilet design, 53–55
in healthcare facilities, 395–396 Museum of American History (Washington DC), 276
in lodging facilities, 242–243 Mystic Dunes Restaurant, 290
in offices, 182–189
in retail stores, 350–352 N
in small clothing stores, 357
Medical center, 380 NAICS, see North American Industry Classification
Medical office building (MOB), 379, 380 System
Medical office suite, 379, 397–409
business office, 400–402 National Association of Home Builders (NAHB), 16
examination and treatment rooms, 402–405 National Building Code (Canada), 45, 160
laboratories, 406–407 National Council of Architectural Registration Boards
nurse stations, 405–406
physician’s offices, 407–408 (NCARB):
examination, 15

Index  549

National Council for Interior Design Qualification Nurse practitioner (NP), 374
(NCIDQ), 4, 15, 100National Council on Nursing unit, 390, 416, 424
Qualifications for Lighting Professions
(NCQLP), 16 O

National Electrical Code (NEC), 47, 184 Observation, 69
National Fire Protection Association (NFPA), (see also Occupancy classifications, 49–51
Occupational Health and Safety Administration
Life Safety Code), 45, 184, 455, 506
National Institute on Aging (NIA), 465 (OSHA), 407
National Institute of Senior Centers (NISC), 450 Office design and planning—closed:
National Park Service (NPS), 485
National Restaurant Association (NRA), 278, 287 acoustics, 188–189
National Trust for Historic Preservation (NTHP), 112 ADA planning, 166–168
NCARB, see National Council of Architectural codes, 160–162
colors, 181–182
Registration Boards electrical and data connections, 184–188
NCIDQ, see National Council for Interior Design feasibility studies, 155–157
furniture, 168–177
Qualification lighting, 182–184
NCQLP, see National Council on Qualifications for materials and finishes, 178–182
safety and security, 158–160
Lighting Professions space allocation and circulation, 162–166
NEC, see National Electrical Code sustainable design, 158
Needs (of customers), 329 Office design and planning—systems (see Open office
NeoCon (Chicago) 125, 365
New office organization, 137–140 plans)
Net area required, 157 Office furnishing dealerships, 364–365
NFPA, see National Fire Protection Association Office landscape, 122, 123
NIA, see National Institute on Aging Office operations:
NISC, see National Institute of Senior Centers
Nodaway Valley Historical Museum, 275 administration department, 137
Noise Reduction Coefficient (NRC), 188, 189 corporate/ legal department, 136
Nonabulatory patient, 399 executive department, 136
Nonconforming use, 111 finance department, 136
NORC, see Senior living facility types general discussion, 131–145
Nordstroms, 333 marketing department, 137
Nonmetallic sheath, 185 new organizational structure, 137–140
Nonselling space, 339, 344, 354–355 operations department,136
North American Industry Classification System traditional structure, 134–137
Offices, types:
(NAICS), 332 ancillary spaces, 148
NP, see Nurse practitioner closed office plans, 145
NPS, see National Park Service conventional office plans, 145
NRA, see National Restaurant Association department managers, 147
NTHP, see National Trust for Historic Preservation executive offices, 147
Nurse, 416 home offices, 210–211
Nurse stations: modified open plan, 145
supervisors, 147
in hospitals, 424–425
in long-term care, 472, 474
in medical office suites, 405–406
in senior living facilities, 456

550  Index

Old Faithful Inn (Yellowstone National Park), 220 Peter Gisolfi Associates, 341
Oncology medical specialist office, 413–414 Phoenix Design One, 129, 165, 175, 201, 206, 379
On grade, 92 Physician’s assistant (PA), 374
Open filing units, 402 Physician’s private offices, 407–408
Open office plans: Physical therapy medical offices, 411–413
Physiological needs, 329
advantages and disadvantages, 177–178 Pinterest, 7
electrical planning, 184–187 Plans examiner, 48
general discussions, 122, 202–206 Plenum, 92
space plan and circulation, 202–204 Point of sale (POS) computers:
workstation configurations, 204–205
Open stage floor plan, 504 for lodging facilities, 243
Operatories, 428, 431–433 for restaurants, 292, 296
Organizational charts, 134 for retail stores, 349
Orthopedic surgery medical offices, 411 Poke through systems, 188
OSHA, see Occupational Health and Safety Pop-up stores, 335
POS, see Point of sale computers
Administration Postell, James, 263
Outdating, 374 Posture chairs, 170
Outpatients, 416 Post-occupancy evaluations, 69, 109–110
Outside forces impacting: Post-project reviews, 110
Potable water, 32
healthcare facilities, 376–378 PowerPoint, 7
office design , 125–130 Power poles, 186
technology, 130 Practice act, 17
Premises, 157
P Pre-preparation areas (kitchens), 310
Primary research, 69
PA, see Physician’s assistant Primary care physician (PCP), 374, 379
Packard, Elissa, ASID, 425 Private dining rooms, 307–308
Palace Hotel (San Francisco, California), 219 Privately owned golf clubs, 494
Palliative care, 448 Probst, Robert, 124
Panels, see Divider panels Problem solving process, 64–66
Pavlik Design Team 333 Professional growth, 18–19
PCP, see Primary care physician Professional Practice for Interior Designers (Christine M.
Pedestals, 169, 174
Pediatric medical offices, 410 Piotrowski), 94, 105
Peninsula work surfaces, 174 Professional competency, 15–16
Perceptions Interior Design Group LLC; Mart P. Flood, Program Evaluation and Review Technique

AIA; Architecture + Engineering Solutions, LL, (PERT), 103
394 Programming, 9, 63, 65–66, 75, 77–79, 100
Performance lighting: Project delivery methods:
for lodging facilities, 242
for food and beverage facilities, 298 construction management, 9, 95
Peripheral lighting, 351 design-bid-build, 9, 93–95
Perkins Eastman, 470, 473 design-build, 9, 95–96
Permitting, 47 integrated design process, 9, 96–97
PERT, see Program Evaluation and Review Technique Project documentation, 107–110
Project goals, 73

Index  551

Project management: for medical office suites, 398–400
definition, 84 for restaurants, 290, 294, 301
managing the design team, 87–89 Recreational facilities, 486–507
responsibilities, 84–87 in lodging, 262–264
working relationships, 87–91 Redwood Trust Offices, 138
Reebok Fitness Center, 488
Project process: Reese Design Collaborative, Inc., 447, 457, 467,
budget, 105–107
documentation, 107–109 469, 478
fast-track scheduling, 104 Reengineering, 139
general discussion, 74–79, 97–98 Regnier, Victor, 444
post-occupancy evaluation, 109–110 Registered dental assistant (RDA), 428
proposals, 98–100 Registered nurse (RN), 374
scheduling, 101–104 R.H. Macy & Co. (New York City), 327
workplan, 100–101 Rehabilitation, 111
Rehabilitation center, 382
Project representatives, 83 Remodeling, 111
Property, 222 RN, see Registered nurse
Proposals, 98–100 Renewable energy, 32
Pro shops, 497–498 Renovation, 111
Proscenium, 502 Rentable area, 157
Proscenium stage floor plans, 503–504 Request for Qualification (RFQ), 78, 98
Pure research, 67 Request for Proposal (RFP), 77, 98–99
Public golf clubs, 494 Residents (physicians), 416
Residential hotels, 226
Q Research data collection, 70
Research interviews, 69
QC chair, 423 Research methods:
Queuing space, 245, 290, 316,
Quickborner Team für Planung und Organisation, importance of, 67–68
steps, 68–71
23, 123 Respite care, 440
Quick-service restaurants, 315–316 Resort golf clubs, 495
Resort hotels, 225
R Restaurant design:
dining areas, 301–303
Rabaut Design Associates, 176, 331, 399 exterior design, 284
Raceway system, 187 kitchen, 293, 308–312
Raised floors, 186–187 private dining areas, 307–308
Ralph Lauren shops, 331 tables and seating, 304–305
Ramped windows, 336 Restoration, 111
RDA, see Registered dental assistant Restrooms:
Reception areas: accessible, 52–56
finishes, 54, 56
for closed office plans, 191–193 lighting, 57
for dental offices, 430–431 multi user facilities, 55
for healthcare facilities, 398–402 single user (unisex) facilities, 54–55
hospital lobbies, 418–420 space allocation, 53–55
for hotels, 244–249

552  Index

Request for Qualification (RFQ), 78, 98 Ritz Carlton Dorado Beach Resort, 257
Request for Proposal (RFP), 77, 98–99 Rigid conduit, 185
Retail business operations, 328–333 Rodgers, Elizabeth, 337
Retail plan, 330 Room mix (hotels), 237
Retail sale, 329 Rounders, 348
Retail store planning and design: Roosevelt, Franklin D., 440
codes, 343–344 RSVP, see Retired Senior Volunteer Program
colors, 350
exterior design, 336–337 S
feasibility and concepts, 338
fixtures and furniture, 348–349 Safety needs, 330
materials and finishes, 349–350 Salaried physicians, 375, 416
mechanical systems, 351–352 Salons, 493
security and safety, 342–343 Samples, 70
space allocation and circulation, 344–347 Sales/productivity ratio method, 339
sustainable design, 341–342 Satellite offices, 138
Retail store types: Schedoni (Coral Gables, FL), 333
Schnelle, Eberhard, 123
boutique, 333 Schnelle, Wolfgang, 123
chain (franchise) stores, 332 Scheduling methods:
department stores, 332, 333
e-tailers, 335 milestone charts, 102
hypermarkets, 332 bar charts, 102–103
malls, 334 Critical Path Method, 103–104
magnet stores, 332, 334 fast-track, 104
pop-up stores, 335 Scoping statement, 84
shopping centers, 334 SCORE, see Service Corp of Retired Executives
single stores, 332 Scottsdale Healthcare—Shea (Scottsdale, AZ), 394
supermarkets, 332 Scrooge, Ebenezer, 123
Retail stores, types of plans: SCU, see Senior living facilities types
boutique style plan, 346 Sealed drawings, 84
diagonal plan, 346 Sealed environments, 385
free-flow style plan, 346 Sears, Roebuck and Co., 327
grid system, 346 Seat turnover rate, 278
straight plan, 346 Secondary research, 69
Retail Traffic Magazine, 335 Security and Safety:
Retailer, 329 definition, 44–46
Retailing, 326, 329 for food service facilities, 287–288
Retirement communities, 450 for healthcare facilities, 386–387
Retired Senior Volunteer Program (RSVP), 443 for lodging facilities, 233–234
Return, 169 for offices, 158–160
Reznikoff, S.C. 45 for retail stores, 342–343
RFQ, see Request for Qualification for senior living facilities, 454
RFP, see Request for Proposal Selling space, 339, 344
Ritz Carlton (Tucson, Arizona), 494, 497 Senior citizen, 439, 440
Ritz Carlton Dove Mountain Resort, 441, 307, 317, 495,

499, 500

Index  553

Senior living facilities design: Silent generation, 126, 441
codes, 455–456, 462, 471 Single pedestal desks, 170
colors 464 Single source of contact, 90
feasibility studies, 453 Single store, 332
furniture, 459–461 Single-unit restaurants, 278
lighting, 464–465 Single user toilet, 53
materials, 461–464
mechanical, 464–466 design, 54
reception, 454 Skype, 130
security and safety, 454–455 Slatwall fixture, 348
space allocation, 456–459 Sled-base chairs, 170
sustainable design, 453–454 Social Security Act, 440, 441, 443
Sofitel Nusa Dua Beach Resort, 254
Senior living facilities, types: Soft goods, 329
active adult community (AAC), 445, 450–452 Solo practitioner (medical), 374
adult day care 445, 450 Something Blue (bridal shop), 353
Alzheimer’s facilities 475 Sommelier, 281
assisted living facilities, 445–446, 456 Sound transmission class (STC), 188, 387
congregate care retirement community, 445, 452 Spas, 262–264, 488, 489
continuing care retirement community (CCRC), 445, 452 Spa types:
geriatric outpatient clinic, 445, 452, 448–450
group home 445, 448, 480 day spas, 489
hospice, 445, 448, 479–480 destination spas, 489
independent living, 446 resort spas, 489
long-term care, 446–458 Space allocation:
memory care facilities, 448, 475 for dental offices, 428
naturally occurring retirement community (NORC), for food and beverage facilities, 289–294
446, 452 for gift stores 358–359
nursing home, 446, 447 for healthcare facilities, 388–390
special care units (SCU), 448 for lodging facilities, 236–238
for offices, 162–166
Senior living overview, 441–444 for retail stores, 344–348
Sentara Northern Virginia Medical Center (Woodbridge, for senior living facilities, 456–459
for small clothing stores, 352–355
VA), 283, 424 for small professional offices, 207–210
Service bar, 320 Space Planning Basics (Mark Karlan), 156
Shadow box windows, 336 Sparkle lighting:
Shakespeare in Love (movie), 275 in lodging, 242
Shared assigned work areas, 203 in food and beverage facilities, 298
Short list, 99 Spectator sports, 485
Shopping centers, 334 Speakeasies, 276
Showrooms, 364–365 “Spec”, 2
Shrinkage, 342 Specialized medical practices:
SJVD Design, 14, 83, 154, 209, 224, 245, 246, 303, 304, 442, 453 breast care centers, 410–411
Sick building syndrome, 32 oncology offices, 413–414
Signage: orthopedic offices, 411
pediatrics offices, 410
in healthcare facilities 390, 400 physical therapy offices, 411–413
in lodging facilities, 230, 239, 261
in long term care facilities, 458

554  Index

Spiral fixtures, 348 T
SRA, see Sustainable Restaurant Association
Stage, 504 T. Cooks at Royal Palms Resort (Phoenix, Arizona), 281
Staging or staged, 504 Table desk, 170
STC, see Sound transmission class Taco Bell, 283
Steelcase, Inc., 141, 167, Target, 333
Steelcase Worklife (New York City), 141 Task chair, 170
Stick built, 93, 180 Task lighting, 175, 184
Stick furniture, 122 Technical Bulletin (TB 133) (see also CAL 133), 161–162,
Staff manager, 135
Stakeholders, 2, 84, 88–89 235, 296, 388, 424
Standards for Rehabilitation and Illustrated Guidelines for Technology in office, 130–133, 138
Tenant work letter, 157
Rehabilitating Historic Buildings (U.S. Secretary of That Touch of Mink (movie), 276
the Interior), 112 Theater, 500
Statler, Elsworth M., 220 The New Deal, 440
Statler Hotel, 220 Thoma-Holec Design, LLC, 458, 461, 463, 473, 476, 477
Status, 142–145 Tigges, James G., IIDA, ASID 65, 384, 412, 429
Store fixtures—types, 348–349 Time management, 103, 105
Store merchandising, 338–340 Time records, 108
Storage shelves, 174 Timeshare, 226
Straight plan, 346 Title act, 17
Studio4, 41, 128, 147, 240, 307, 317, 488, 494, 495, 497, Toilet facilities (see Restrooms)
499, 500 Tommy Hilfiger showroom (New York), 341
Subcontractors, 89 Trade fixtures, 157
Sullivan, Louis, 327 Trade Mart (Dallas, Texas), 365
Sun City, Arizona, 450 Traditional office structure, 134–137
Super-luxury hotel, 225 Tremont House (Boston, MA), 219
Supermarket, 332 Treatment rooms:
Supervisor, 135
Survey, 69 dental, 4431–433
Sustainable Restaurant Association (SRA), 287 spas, 490
Sustainable Commercial Interiors (Penny Bonda, & Katie Triple bottom line, 38–39
Sosnowchik), 33 240/120 V service, 185
Sustainable design: 208 Y/120 V service, 185
for adaptive use, 116 480 Y/277 V service, 185
and the interior environment, 40–42 Twisted-pair cable, 185
in food service facilities, 286–287 Two tops (duce), 291
in healthcare facilities, 385–387 Two way fixture, 348
in lodging facilities, 232–233 Typicals (office), 204
in office design, 158
overview, 32–34 U
product specification, 42–44
in retail stores, 341–342 ULI, see Urban Land Institute
Suspended acoustical ceiling, 93 Unassigned office space, 203
Systems creep, 174, 202 Under bar, 319
Systems furniture, 122, 174 Unisex toilets, 52, 54

Index  555

United States Department of Commerce, 328 for healthcare facilities, 394
United States Green Building Council (USGBC), 16, 31, for lodging facilities, 241
for offices, 181
35, 116, 387 for retail stores, 342, 349–350
United States Gross Domestic Product (GDP), 328 Walmart Inc., 333
University Medical Center (El Paso, Texas), 418 Wanamaker, John, 327
Urban Land Institute (ULI), 112 Wants, 330
Urgent care, 416, Water closets, 53
Urgent care centers, 378, 381–382, 425–427 Water Tower Place (Chicago, Illinois), 327
Urgent care facility design, 425,425–427 Watkins, Sharon, 471
Urinals, 53 Wayfinding:
Usable square footage 157 in healthcare facilities, 390–391
USGBC, see United States Green Building Council in hospitals, 420
in lodging facilities, 238–239
V in senior living facilities, 459
W.H. Puckett, CPA (office), 192
VA, see Veterans Administration What-if analysis, 103
Value engineering, 106 Wheeler, Gary, FASID, 7, 199, 365
Vancouver International Airport, 358 White Castle Hamburgers, 277
Variance analysis, 108 Wi-Fi, 185
Vendor, 89 Willard Hotel (Washington DC), 276
Vertical divider panels, 175 Wilson, Kemmons, 220
Vertical file cabinets, 170, 172 Wilson Associates, 2, 27, 225, 241, 252, 254, 255, 257,
Veterans Administration (VA), 374
Vice presidents, 135 266, 279, 321
Vignettes 339 Windows on the World Restaurant (New York, City),
Vintage Archonics, Inc., 425
Virtual offices, 139 277
Visual merchandising, 339 Wings, 504
VOC (Volatile organic compounds), 32, 33, 34, 43–44, 454 WLAN, 185
World Commission on Environment and
W
Development, 31
Waitstaff (servers) 279 Work plan, 98, 100–101
Waiting areas (see Reception areas) Workstations, 122, 145, 148, 175
Wait stations (in dining rooms), 292 Work surfaces, 175
Waldorf Astoria (New York City), 219 Wright, Frank Lloyd, 4, 123
Wall treatments:
Y
for dental offices, 432
for food and beverage facilities, 296, 306, Yale New Haven Smilow-Bernard Hospital, 393

556  Index

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