CTR Hosted Phone Services

Hosted Phone Services
01782 914150

www.ctrservicesuk.co.uk | [email protected]

CTR Services UK Hosted Phone system is an advanced alternative to
traditional on site phone systems. It offers a higher level of service
and flexibility, as well as being easily scalable as your business grows.

Cut the maintenance costs... while a traditional phone system runs on site,

requiring expensive maintenance and repair contracts, with our hosted phone system
experienced engineers are looking after your system 24 hours a day, 7 days a week,
meaning these costs are eliminated.

At the office even when your not...

your hosted phone system is controlled by an on-line
portal, meaning you have full control
no matter where you are. This portal
allows you to divert calls or setup
automatic diverts, for events such
as power loss, or connection
outages. Plus many more
features are available in our
on-line portal, so
you will never
miss a call
again.

Scalable with your business needs... where as traditional phone systems entail

expensive upgrades to accommodate new staff, our hosted phone system can accommodate
unlimited numbers of phones, with just a few clicks and immediate activation. Its also just as easy to

downgrade your system.

Connect all your locations to one system... phones can be connected to the

system no matter the location of the premises. So if you have multiple offices, or even home workers,
you enjoy the benefits of one phone system, with free internal calls. (For any phone connected to your system)

Keep your number anywhere you go... with our hosted telephone system you are

able to take your phone number with you wherever you are in the country. Should you have to move
premises, you simply take your phone, reconnect and your number has moved with you.

Transfer your current number in... there is no need to have a new number with our

hosted system you can transfer your current number in easily.

Everyone can have a phone number... each phone can have its own direct dial as

well as your main company phone number.

Free Initial system setup... customised to your requirements.

We are that confident in our system you can enjoy all
these benefits with no contracts

Call 01782 914150 to book your free consultation

www.ctrservicesuk.co.uk | [email protected]

Time Profile

Set your phones to ring in office hours only, out of hours to be diverted to any number, go to
voicemail or just play a message with your opening hours.

Call Divert

Divert calls to any number, including mobiles, divert all calls or just when there is no answer.

Direct Dial Lines

Phones can have their own direct dial number, for each member of staff or department.

Menu IVR System

Such as press 1 for sales, 2 for after sales, 3 for support, or 4 for our opening hours.

Call Transfer

Transfer calls to any number or extension after the call has been answered.

Voicemail

Choose to listen to your voicemail on your phone or have it sent via email.

Online Portal

Control every aspect of your phone system from anywhere in the world.

Greeting

Greet your callers with a personal message before connecting the call.

Call Queuing

Have your callers in a queue with music and messages until answered.

Caller Display

Display the calling persons number on your phones screen.

Hold Music

Play music to the caller whilst on hold.

Call Recording

Record incoming and outgoing calls.

Customer calls Agent Management Head Office
your Service Management Small Site or
Account Management Regional Office
01,02,03 or 08 Report Management
number 2 Agent Group

1 Online Portal Homeworker

Agent & Group setup, Call Queuing, 3
Voicemail to Email, Call Recording,

Disaster Recovery (diverts), Call
diverts, Call Transfer, On Hold music,

Greetings & much more

1 Telephone Number Call routing Mobile
The caller dials your 01,
02, 03 or 08 number. 2 The call is routed through 3 Call Delivery
the hosted platform and The call is then delivered to
follows the rules you set up the agent, group, voicemail
in the hosted portal. or diverted to mobile.

Testimonials Great service for my
online shop, I can now give
The online portal the impression of a
takes the pain National business with my
away of traditional 0333 number, but have all
phone systems! the calls diverted to my
mobile, don’t know what i
Mark Lovatt - Harris, Director would do without it now!
Digi Print UK

Brilliant service and easy Samantha Bloor, Owner Ltd
to use... now I can have Equi Boutique
two lines to transfer my
Fantastic features calls for the engineering The simultaneous phone
for on the job, I & sales departments, ringing was exactly what we
am now able to with out of hours calls to needed.
take my business voicemail.
calls anywhere. No more setting up diverts for
Simon Goodall, Director whilst we are out on jobs, our
Sam Ball, Owner IT Exchange calls simply follow us wherever
SDB Plumbing & Heating we may be, a great reliable,
feature rich service.
Very cost effective solution for our
phone system requirements. Kevin Clarke, Owner
S.C Motorsales

No more giving out mobile numbers
with our individual Direct Lines, we
can be in the office even when we
are not!

Laura Cope, Director
HotHouse Marketing Ltd

The Business Need

Our client Leese’s operates from two business locations and
required a phone system that would connect both of the
offices together. The offices operate as separate businesses
so are required to have separate phone numbers.
Phones are critical for the day to day running of the business, so Leese’s wanted a contingency plan in place to ensure
they don’t loose calls in the event of power cut or phone line failure.
They also required out of office hours calls to be routed from both offices through to the out of hours team and calls
that are not answered in a set time during office hours, to transfer to the other office and be easily identifiable which
office the caller was ringing.

The Solution

All requirements were easily solved by the hosted phone system, both offices are
connected together on the same phone system with, separate phone numbers. Meaning offices can call each other

using an extension number or direct dial number, for no cost.
Calls are diverted to the on call team during out of hours, with this divert automatically cancelling during office
opening hours. For the out of hours team they have both a mobile phone and a hosted phone which they connect at

their location and when a call comes in the mobile and the hosted phone ring simultaneously.

To ensure no downtime, when the system detects a connection problem the calls are automatically routed to the
preset mobile numbers. Making sure every call is answered is essential, so when not answered within a set time
the call automatically transfers to preset numbers with caller display.

The Feedback

Having had our own phone system installed for many years, from the CTR Services UK Hosted solution, we now get
all our standard features such as caller display, on hold music, internal transfer, with a whole load of new features.

Things which were never possible in our old platform, such as bringing our offices to a single system and automating
our everyday tasks such as diverts, simultaneous ringing are now possible. Alongside having access to the online
portal so I can change the system setup in a few simple clicks no matter where I am.

We have a total of 20 phones in the system so all staff can now take calls rather than only having 2 incoming lines,

crucial for our volume of calls. When working from home I simply take my desk phone home with me and work as if i
where in the office, or just have my extension diverted to my mobile.

A must have solution for any company that operates heavily on a high volume of phone calls, this system has
massively improved our availability, reliability and increased our incoming connections by 900%.

MARK BOULTON, DIRECTOR

Hosted Phone Services
01782 914150

www.ctrservicesuk.co.uk | [email protected]