Classification: Internal Next care Frequently Asked Questions 1. How do I use my healthcare benefits? Book an appointment with provider of your choice from the network, present your insurance card and pay the deductible after receiving your treatment/consultation. 2. What benefits am I entitled to under the Jumeirah healthcare scheme? Full details of the schedule of benefits and list of network facilities for each category is available Group medical services team site on Mercury 3. I take regular medicine for my blood pressure; will this still be covered? Yes. Chronic or long-term medications for things like high blood pressure, asthma, Diabetes, high cholesterol etc. will be covered under the healthcare scheme when you visit specialist at hospital or clinic. 4. Am I covered for maternity? Yes, maternity is covered for married female colleagues and applicable limits according to grade apply 5. Can I use a clinic not in the network? Yes, you can but only on reimbursement (pay and claim) basis and reimbursement is subject to evaluation and partial payments may apply. So, we encourage you to use the network 6. How long does it take before I get my money after a reimbursement claim? NEXTCARE require 21 working days to process your claim. Payment orders are sent to payroll for inclusion on your next salary. 7. Do my healthcare benefits cover routine medical check-ups? No. Routine medical check-ups are considered part of preventative care 8. If you lost insurance card, what should I do? Immediately report to NEXTCARE and you HR dept, then complete a Lost/Stolen Card Form at the HR Administration Department to request a replacement card. Replacement card charges will be applied. 9. How do I go about claiming my medical expenses? Ask your doctor to complete the relevant sections of the NEXTCARE reimbursement claim form and attach all the relevant documents like itemized invoice, receipts, and discharge summary Submit your claim via internal mail to [email protected]
Classification: Internal