Inside MyTMI_November 2014

Inside 2 Hotel Happenings
4 Impression Makers!
The Month In Review
6 Exceptional Service
8 Anniversaries

Issue 9 - November 2014

CEO’S Corner

More Impressive Hotels

A note from Lauris as he continues to visit our
award-winning hotels!

It is the time of year where many of Appleton (WI) Fairfield Inn & Suites
us are spending time with family and
friends over the holidays and looking Holland (MI) Fairfield Inn
ahead to the New Year.
See more award-winning hotels on page 2.
As I look back on 2014, I can’t help
but feel very blessed to be part of
TMI and our remarkable team. I have
spent several months visiting our
hotels that won Champion Awards
and Impressing the Guest Awards
this year. And throughout
my travels I have seen the
talent, leadership and dedication
to Exceptional Service that delivers
results and makes TMI shine.

Without each and every one of you,
and your hard work and passion for
Impressing Guests, TMI would not
be the industry leader we are today.
Thank you for all you do and the
difference you make.

- Lauris Molbert

Inside MyTMI The Month In Review Issue 9 - November 2014

Check Out More Impressive Hotels!

Oklahoma City (OK) Comfort Inn Oshkosh (WI) Fairfield Inn & Suites

Roseville (MN) Fairfield Inn & Suites Sioux Falls (SD) Residence Inn

Stevens Point (WI) Fairfield Inn & Suites Waco (TX) Residence Inn

Westminster (CO) Residence Inn

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Inside MyTMI The Month In Review Issue 9 - November 2014

What’s Going on at TMI?

Catch Up with Busy TMIers Across the Country

Our company has been busy! Check out photos of hotel openings and happenings.

Akron Homewood Suites Opens

On November 13, TMI’s newest hotel opened its doors. The Akron (OH)
Homewood Suites, a 105-unit hotel located near the growing downtown
Akron area, is set adjacent to our Courtyard. Construction is underway
on another nearby TMI hotel, the Akron Fairfield Inn & Suites, which will
open in 2015.

Congratulations to all of the team members involved in the
development and opening of this hotel.

HOTEL TEAM Megan Meyer, Procurement Team
Jenilee Taylor, General Manager Ashley LaCourse, Director of Regional Sales
Nick Blandin, Assistant General Manager Dave Mangus, Area Director
Shatea Smith, Operations Manager Carl Donato and Mike Hammil, Construction
Cindy Coontz, Director of Sales Superintendents
Kim Jackson, Revenue Analyst Steve Martodam, Regional Vice President
Elisabeth Pederson, Hotel Accountant
Kelsey Evavold, Talent Acquisition

Peoria Residence Inn Celebrates Diwali

The Peoria (IL) Residence Inn recently went all out to celebrate Diwali, which
is a India’s Festival of Lights. The hotel put up decorations and served their
guests a buffet of Indian foods (catered by a local restaurant) and sweet
treats.

Pictured (L to R): Becky Wall, housekeeper; Melissa Sharma, guest service
agent; and Dennis Pierce, AGM.

Below, Melissa serves a guest during the hotel’s celebration.

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Inside MyTMI The Month In Review Issue 9 - November 2014

Sioux Falls Fairfield Inn & Suites Airport Hosts First Birthday

Happy birthday to the Sioux Falls (SD) Fairfield Inn & Suites Airport. This fall, the hotel celebrated its first year
in operation. To commemorate the occasion, the hotel hosted a birthday party, complete with lunch, gifts and
sweet treats. Guests were treated to a candy bar filled with an assortment of candies, confections and cookies - an
impressive way to celebrate a successful year and the team’s achievements.

Grand Reopening

Congratulations to the Tyler (TX) Fairfield Inn & Suites
team. The hotel team, led by GM Steven Cottrell,
celebrated its grand reopening this week with a ribbon
cutting. The hotel team and members of the community
are pictured at right.

Rally to Serve

Fairfield Inn & Suites teams recently had the opportunity to
play a part in an effort to volunteer and raise funds for Habitat
for Humanity as part of the brand’s Rally to Serve initiative. A
large number of TMI Fairfield teams participated, with 51 hotels
registering! We are excited to share these numbers with our
Fairfield brand partners and with our team. Great job TMI!

The teams sent us photos of the fun being had while helping the
Habitat organizations in our neighborhoods, which can be viewed on MyTMI. Thank you to all the TMIers who
participated, and congratulations to those who won prizes, which included pizza parties for their teams and $100
donations to their local Habitat.

Above: Minneapolis team members worked together to serve build site volunteers.

Below, left: TMIers from the Manchester (CT) Fairfield Inn & Suites pose at the build site where they volunteered.

Below, right: Mankato (MN) Fairfield Inn team members are pictured making lunches for a group workers at their local
build site. The team also helped out at the their community’s ReStore.

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Inside MyTMI The Month In Review Issue 9 - November 2014

Impression Makers!

Congratulations to Our Team Members

Congratulations to the October award winners! The winners named below exemplify the focus and service
we strive to deliver to our guests. Thank you to Tim Gefroh, RVP, and the Fargo Residence Inn team for
hosting this month’s video, which can be viewed on MyTMI.

October Winners

Jim Cisneros GM, Abilene (TX) Fairfield Inn & Suites I amocfaatmennamybImeaIta’emsmkstaeIetmpfpaoaofaoumdmmrrrirtftefeagoteimokmusrfeeebaIsbpntseaeigchrtrmoeesrsete.s.hnashjIteoieaMIbbrmaeeemshtatowseIiiirtemaecrmaatfnookearhfnoaerlIdpm.ifpEfevrreesnsion

Delinda Johnson GM, Cheyenne (WY) Fairfield Inn & Suites Maker.
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Kristin Leadbetter AP Specialist, Corporate Team Member, Fargo-based . byeriymdpatyrheoIsswsebiinleIlg.wdIooplrlaimknygwyatibtottheelesnatatnirfodnonrfIooturounmrddygeetruaseitlasntsdatnhdatteam

Jennifer Momberger GSA, Mendota Heights (MN) Fairfield Inn & Suites ake tre!am. ve.

Paul Zinnecker Night Auditor, Lubbock (TX) Hampton Inn membmayernjsdo.bkIpinsdeoroswpoatnrmhtaylatogfervaoewgntrthehaatenelirdtttlheethgirnogwsth

Online Review Score Roundup - November

A Monthly Summary of TMI Hotels’ Online Ratings

The scores below are averages from all online travel review website ratings and reflect the previous year,
month-to-date. They are rated on a scale of one to five.

Rank Hotel Name Average Review Rating

#1 Rancho Cordova (CA) Residence Inn 4.82
#2 Appleton (WI) Residence Inn 4.8
#3 Montgomeryville (PA) Hampton Inn & Suites 4.78
#4 Youngstown (OH) Residence Inn 4.77
#5 Fargo (ND) Residence Inn 4.76
#6 Quantico (VA) Courtyard 4.75
#7 Findlay (OH) Fairfield Inn & Suites 4.75
#8 Montgomeryville (PA) Staybridge Suites 4.74
#9 Sioux Falls (SD) Fairfield Inn & Suites 4.73
#10 Waco (TX) Residence Inn 4.73
#11 The Woodlands (TX) Residence Inn 4.7
#12 Wichita Falls (TX) Hampton Inn 4.7
#13 Westchase (TX) Homewood Suites 4.7
#14 El Paso (TX) Staybridge Suites 4.7
#15 Fargo (ND) Comfort Suites 4.67 5

Inside MyTMI The Month In Review Issue 9 - November 2014

Welcome To Our New Impression Makers!

New Team Members

Chantae earned her bachelor’s degree in public relations, advertising and journalism from North
Dakota State University in Fargo. Before joining our team, she served as sales assistant for Radio
FM Media in Fargo. She currently coaches gymnastics and cheerleading for TNT Kid’s Fitness and
Gymnastics in Fargo.

Chantae Busse “Making a great first impression only takes three seconds! I believe in being courteous and
friendly to our guests and doing my work with passion and energy. An Impression Maker! strives
to exceed the expectation of their team and their guests by making sure that all goals, needs and
deadlines are met.”

Purchasing Agent

Dale Kile Dale is currently earning her associate’s degree in business from Minnesota State Community
and Technical College in Moorhead, Minnesota. She previously served as manager of Red
Pepper in Fargo and as a guest service agent at the Expressway Suites in Fargo.

“To me, being an Impression Maker means greeting someone with a smile, having a great
attitude and going out of your way to help your guests.”

Sales Center Assistant

Deb Olson Deb has returned to our team after being away for eight years. Outside of TMI, her work
experience includes serving as a purchasing agent for Summit Group in Sioux Falls, S.D., and as
a bookkeeper for Lewis Drug in Huron and Hornbachers in Fargo.

“Being an Impression Maker means going above and beyond to get the job done, whether that
means staying late or doing whatever is necessary to help your teammates. At the end of each
day, Impression Makers know that they’ve given 100%.”

Project Assistant

Tom Smith Tom serves as a revenue analyst in the Peoria corporate office. He previously served as accounts
payable clerk for the Bloomington Marriott and Conference Center in Normal, Illinois. Before
that, he worked in management for Wal-Mart for 18 years.

“Being an Impression Maker means walking away from a situation knowing that you have done
your best to demonstrate compassion and sincerity, and that your actions instilled confidence
that you have your guests’ best interest in mind.”

Revenue Analyst

Shaely is earning her bachelor’s degree in accounting from the University of Missouri in St. Louis
and has previously served as a bookkeeper and accountant for 2xtreme Graphics in St. Louis.

“Impression Makers set examples for those around them by staying positive and sharing good ideas.”

Shaely Walker Accounts Payable Specialist

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Inside MyTMI The Month In Review Issue 9 - November 2014

Exceptional Service

Impressive Comments from Our Guests

Thank you for sharing accounts of Exceptional Service from
your guests!

Woodbury (MN) Hampton Inn

Kudos to Courtney Boever, a guest service agent at the Woodbury (MN) Hampton Inn. She proved the
importance of guest recovery, as evidenced by the note the hotel received from a guest.
“After I checked into my room, I noticed that it had a strong smoke odor. When I called the front desk,
Courtney immediately found me a different room and went out of her way to personally make sure the situation
was taken care of.
“When I returned from dinner, I found a personal note and treats left in my room to apologize for the situation. I was touched
that she took the time to apologize and appreciated it very much.
“I wasn’t upset, as I know that sometimes things happen, but the way your team handled the situation was the best example of
problem solving I have experienced.​Courtney went above and beyond and is an asset to your hotel.”
- Guest of the Woodbury Hampton Inn

The Woodlands (TX) Residence Inn

“We stayed at your hotel for two weeks and were impressed by your guest service agents. They were always courteous and
helpful. The happy hour events were enjoyable and we were also impressed by the selection of breakfast foods available in the
mornings. The housekeeping crew went above and beyond when helping us transition into different rooms during our stay, and ​
when a package arrived for me after I had departed, they sent it on to me free of charge. Thank you for an excellent stay!”
- Guest of The Woodlands Residence Inn

Quail Springs (OK) Fairfield Inn & Suites

“We had the privilege of staying at your hotel this past weekend. It was one of the best experiences we’ve had at a hotel - from
the greeting we received their greeting upon our arrival, to the team’s urgency in taking care of a small issue in our room, every
detail of our stay was taken care of. The breakfast was delicious and we appreciated the farewell we received when we departed.
“We felt that they were sincerely happy we chose to stay with them. Thank you to the management and team members of this
hotel!” - Guest of the Quail Springs (OK) Fairfield Inn & Suites

Mishawaka (IN) Fairfield Inn & Suites

Great job Latoya Borkholder, executive housekeeper of the Mishawaka (IN) Fairfield Inn & Suites. She went
above and beyond to deliver Exceptional Service to her guests, who wrote a note thanking her for her efforts.
“This is a wonderful hotel. During our week-long stay, we felt like we were in our own home - thanks to
Latoya. She was so helpful to us and to our children.
“For example, every day, she put extra towels, shampoo and conditioner in our room without us asking.
The breakfast was delicious and the guest service agents were helpful and friendly. We will keep visiting this
hotel!” - Guest of the Mishawaka Fairfield Inn & Suites

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Thanksgiving Fun

Macy’s Thanksgiving Day Parade Comes to Westchase

Westchase (TX) Homewood Suites team members were joined by their guests as they celebrated the
Homewood Suites float in the Macy’s Thanksgiving Day Parade.

This Thanksgiving, ​TMIers at the Westchase (TX) Homewood Suites watched the Macy’s Thanksgiving Day Parade with their
guests. Homewood Suites was the only hotel brand with a float in the parade. The float, which featured the Homewood Suites
mascot Lewis the Duck, can be seen below at right. At left, Westchase Homewood Suites team members pose in the lobby with
Lewis the Duck ornaments in celebration of the occasion.
Westchase Homewood Suites team members pictured: Elka Nikolova, housekeeper; Qingya Hong, guest service agent; Alejandrina
Hernandez, assistant executive housekeeper; Elaine Whyte, assistant executive housekeeper; Faye Caldwell, housekeeper; Betty
Martinez, hostess; Mirta Gonzalez, housekeeper; Jesse Herrera maintenance engineer; and Sabina Miranda, laundry attendant.

Years of Service

We Appreciate Your Continued Dedication

3 Years of Service

Michelle Aragon Owatonna (MN) Country Inn & Suites Assistant Executive Housekeeper
Pamela Avritt Houston (TX) TownePlace Suites Galleria General Manager
Nicole Batson Bismarck (ND) Fairfield Inn & Suites North
Donna Bolender Front Office Supervisor
Jack Brandon Youngstown (OH) Residence Inn Housekeeper
Jimmy Cisneros Springfield (IL) Sleep Inn Night Auditor
Dina Dizon Lubbock (TX) Courtyard
Geoffery Elder Assistant General Manager
Jacqueline Garcia Tinley Park (IL) Fairfield Inn & Suites Housekeeper
Shannon Haddock Willowbrook (TX) Homewood Suites
Sharolynn Hammitt Corpus Christi (TX) Country Inn & Suites Guest Service Agent
Samantha Hess Champaign (IL) Fairfield Inn & Suites Housekeeper
Elizabeth Hodge
Nicholas Hopkins Springfield (IL) Sleep Inn Assistant General Manager
Kristen Kisor Springfield (OH) Fairfield Inn & Suites Hostess
Karola Knecht Corpus Christi (TX) Country Inn & Suites
Karina Mojica Bismarck (ND) Fairfield Inn & Suites North Guest Service Agent
Guest Service Agent
Maria Sanchez Fayetteville (AR) Sleep Inn Guest Service Agent
Kellie Scaturro Appleton (WI) Residence Inn Guest Service Agent
Janelle St. Claire Greeley (CO) Fairfield Inn & Suites
Brian Van Buskirk Hostess
William Verdick Humble (TX) Fairfield Inn Laundry Attendant
Laura Walquist Grand Rapids (MI) Homewood Suites
Executive Housekeeper
Kerri Welch Bismarck (ND) Residence Inn Hostess
Heather Wingard Greeley (CO) Fairfield Inn & Suites
Rochester (MN) Country Inn & Suites Executive Housekeeper
General Manager
Topeka (KS) Residence Inn Vehicle Driver

Phoenix (AZ) TownePlace Suites Assistant General Manager
Oshkosh (WI) Fairfield Inn & Suites Executive Housekeeper
Night Auditor

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Years of Service

We Appreciate Your Continued Dedication

5 Years of Service

Daniel Cuffe Kankakee (IL) Fairfield Inn Maintenance Personnel
Carmen Gonzalez Houston (TX) SpringHill Suites Housekeeper
Michelle Highman Corporate Team Member, Fargo-based
Sami Iljazi Tinley Park (IL) Hampton Inn Project Coordinator
Tina Knights Maintenance Personnel
Amelia Perez Saginaw (MI) Fairfield Inn
Timothy Ruyle Waco (TX) Fairfield Inn & Suites Laundry Attendant
Jenny Saunders-Windschitl Fort Worth (TX) Fairfield Inn & Suites Executive Housekeeper

Champaign (IL) Courtyard Night Auditor
Executive Housekeeper
10 Years of Service
Hostess
Suraiya Vazir Lewisville (TX) Country Inn & Suites
Guest Service Agent
15 Years of Service Hostess

Arlinda Jenkins Quincy (IL) Fairfield Inn & Suites General Manager
Maria Martinez Willowbrook (TX) Homewood Suites Property Support Manager

16 Years of Service Night Auditor
Hostess
Betty Allen St. Joseph (MO) Hampton Inn
Rich Donohue Corporate Team Member, field-based Area Director
Daniel Kosters Bloomington (MN) Fairfield Inn & Suites
Digna Santana Housekeeper
Jon Wenndt Westchase (TX) Homewood Suites
Corporate Team Member, field-based Night Auditor
Guest Service Manager
17 Years of Service
Area Director
Joan Muth Sioux Falls (SD) Fairfield Inn & Suites 9

18 Years of Service

William Jones Springfield (IL) Sleep Inn
Julie McRae Colorado Springs (CO) Fairfield Inn

22 Years of Service

Todd Troyer Corporate Team Member, field-based