XPO Web Training Guide_clone

LTL.xpo.com Instructions

CLAIMS FILING AND TRACKING, CONTINUED

Claimant

12. If locations are linked to the account, click .

Note: There can be multiple accounts for 3PL claimants.

13. Select the account for the claimant of the claim

and click Select.

14. Verify the required fields accurately auto-filled or

enter the correct information:

a. Company or Individual
b. Email
c. Phone #
d. Mailing Address
e. City
f. State/Province
g. Postal Code
h. Country

15. If the claim is being filed on behalf of another

party, for example, a 3PL is filing the claim, select
one of the following:

a. Shipper
b. Consignee
c. Bill-To
d. Other
16. Verify or enter the name of the claimant.

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©2019 XPO Logistics, Inc. CONFIDENTIAL AND PROPRIETARY MATERIAL | Do Not Copy or Distribute | Updated April 2019

LTL.xpo.com Instructions

CLAIMS FILING AND TRACKING, CONTINUED

Payee
17. If the payee is the same as the claimant, select the

Same as Claimant check box.

18. Verify the required fields accurately auto-filled or

enter the correct information:

a. Company or Individual
b. Mailing Address
c. City
d. State/Province
e. Postal Code
f. Country

Notes & Comments
19. Enter any notes or comments for the examiner.

Upload Documents
20. Drag and drop any supporting documents or click Choose Files to navigate them.

21. Click to keep the claim in draft status to continue and submit later.
to submit the claim.
- or -

Click

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©2019 XPO Logistics, Inc. CONFIDENTIAL AND PROPRIETARY MATERIAL | Do Not Copy or Distribute | Updated April 2019

LTL.xpo.com Instructions

CLAIMS FILING AND TRACKING, CONTINUED

Filing a Rebuttal

Rebuttals can be submitted on claims that have been approved or declined.

1. From the More Actions ( ) menu, click File Rebuttal.

2. In the Rebuttal Amount field, enter the amount of

the rebuttal request and select the currency.

3. From the Rebuttal Reason list, select reason.

▪ Add Documents
▪ Amending Claim Amount
▪ Concealed Damage
▪ Contract Discrepancy
▪ Freight Charges
▪ Other

4. In the Rebuttal Notes field, enter notes to support

the rebuttal request.

5. Upload any available documents to support the rebuttal request.

6. Click .

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©2019 XPO Logistics, Inc. CONFIDENTIAL AND PROPRIETARY MATERIAL | Do Not Copy or Distribute | Updated April 2019

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