The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 9.16 Topic: Other Guidelines - Housekeeping Storage Areas Date Created: June 2014 Revised: Page: 2 of 2 COMPANY CONFIDENTIAL © 2014. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. • The water hook up and drainage are necessary just in case chemical spillage or the chemical enters the eye. • The proper handling of chemicals is very important as it is part of Workplace Safety and Health. • Stock Card sample can be found in HSK – 12.17.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 9.17 Topic: Other Guidelines - Landscaping / Planters Date Created: June 2014 Revised: Page: 1 of 2 COMPANY CONFIDENTIAL © 2014. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. Standards: • To ensure that all greenery throughout the property is well maintained and is aesthetically pleasing. • The Housekeeping Manager / Property Manager are responsible for overseeing the contractors who provide the landscape services if it is not done by the in house Housekeeping Department. For Action: Housekeeping / Property Manager (PM) For Information: - Guidelines: • If a contractor maintains the landscaping of the property, ensure that the following items are included in the contract (if applicable). • Grass cutting • Racking of leaves • Blowing of leaves in hard to reach places • Trimming branches, palms, climbers and hedges • Disposal of plant debris and sweeping • Weeding • Clearing of fallen trees • Pruning and trimming to remove dead leaves and branches • Other tasks as deemed necessary in the property • Include the frequency in which these tasks must be performed. • Daily • Weekly • Fort-Nightly • Monthly • As and when required • Or specific days such as “Every 2nd week of the month” or “Every 4th week of the month.” • Housekeeping Manager must schedule regular walk through with the Contractor. • Suggest at least once a month • More if area is large and needs to be broken into separate sessions • Create a good working relationship with Contractor
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 9.17 Topic: Other Guidelines - Landscaping / Planters Date Created: June 2014 Revised: Page: 2 of 2 COMPANY CONFIDENTIAL © 2014. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. • Housekeeping Manager must walk around the property with the Housekeeping Attendant once a week if a contractor is not used for the landscaping services. • Use the same Inspection List as with a Contractor. • Plant containers and flower beds must be in good condition. • Must not be cracked, scratched or otherwise damaged. • Must appear clean and crisp, well maintained. • Pots must be proportionate to the size of the plant in it. • All planters should be equipped with a water gauge that indicates when the water level as fallen below the required level. • Helps to prolong the life of the plant by indicating when the humidity level within the soil falls and that more water is required. • Housekeeping Manager must write out the watering schedule for all plants in the apartments and on the elevator landings. • Example: “Water the house plants in the apartments every Wednesday.” • “Water the plants on the elevator landings every other day”. • Frequency will depend on the types of plants. Seek advice from a florist or the Landscape Contractor. • Post schedule in the Housekeeping Office and ensure all Housekeeping Supervisors monitor the program. • Landscape Maintenance Schedule Sample can be found in HSK – 12.14. Please create one that is specifically for the property.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 10.1 Topic: Purchasing - Purchasing Guidelines for Housekeeping Supplies Date Created: June 2014 Revised: Page: 1 of 2 COMPANY CONFIDENTIAL © 2014. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. Standards: • To ensure an adequate stock of housekeeping supplies and equipment are kept on hand. • Do a monthly inventory check for Guest Supplies, Kitchen Equipment and Cleaning Supplies. For Action: Housekeeping For Information: - Guidelines: • In addition the following must be considered to ensure a new order is placed on time. • Turn over of each product and item • The processing time of the order • The expected delivery time • The Housekeeping Manager is to fill out the standard purchase order. • Marking the date • Supplier’s name and address • Quantity and description of merchandise • Price of merchandise • By when the goods are required. • The purchase order is then to be signed and approved by the Property Manager before sending it off to the supplier. • Keep a copy of the purchase order in the housekeeping office • When the goods arrive, the Housekeeping Manager must check if the delivered goods correspond with the purchase order and the delivery slip. • If so, the delivery slip is to be signed and forwarded to the Property Manager. • If not, written confirmation of the shortage must be documented as well as the timeline to complete the order. Follow up to ensure missing items are delivered in a timely manner. Inform the Property Manager. • The Property Manager is to compare the signed delivery slip with the invoice before payment is made.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 10.1 Topic: Purchasing - Purchasing Guidelines for Housekeeping Supplies Date Created: June 2014 Revised: Page: 2 of 2 COMPANY CONFIDENTIAL © 2014. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. • The above procedure might differ from cluster to cluster, depending on the needs and contingencies. Please follow specific cluster Procurement practices.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 11.1 Topic: Standard Supplies - Extra Bed Specifications Date Created: June 2014 Revised: Page: 1 of 2 COMPANY CONFIDENTIAL © 2014. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. Standards: • To ensure that the extra bed placed in an apartment is clean and presented in a professional manner and is of consistent quality in each property. • Bed and mattress must be clean and free of signs of wear and tear. • Extra bed must have a bed skirt and headboard cover that compliments the décor of the apartments. See pictures in guidelines. • Extra bed should be placed in a location of the apartment that does not block any passage way. For Action: Housekeeping For Information: - Guidelines: • FFE Specifications: • 1100mm(W) X 2000mm(L) X 480mm (H - including mattress, frame , castors) • Pocketed coil spring mattress • Fire retardant • Heavy duty castors • Bed rolls upright when unused • The extra bed must be made up in the same manner as the permanent bed in the apartment with duvet. Extra towels and amenities to be provided to cater for the additional guest.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 11.1 Topic: Standard Supplies - Extra Bed Specifications Date Created: June 2014 Revised: Page: 2 of 2 COMPANY CONFIDENTIAL © 2014. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 11.2 Topic: Standard Supplies - Specifications of Baby Cot Date Created: June 2014 Revised: April 2015 Page: 1 of 3 COMPANY CONFIDENTIAL © 2015. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. Standards: • To ensure that the baby cot is clean and presented in a professional manner and that a consistent product is offered at all properties. • Cots should adhere to all local safety guidelines. • Short stays – Portable cots can be used. • Long stays – Baby cots with bumper pads that fit around the entire crib and tied securely. Baby cots with air wraps could be an alternative to bumper pads. • Note: Do not place pillows, quilts, comforters and stuffed toys in the cot. If using a blanket, place baby's feet at the foot of the crib. Tuck a thin blanket around the crib mattress, reaching only as far as the baby's chest. For Action: Housekeeping For Information: - Guidelines: • Cot / crib safety guidelines: • Make sure there are no missing, loose, broken, or improperly installed screws, brackets or other hardware on the crib or mattress support. • Crib slats or spindles should be spaced no more than 6.5 cm apart and none should be loose or missing. • Crib should not have corner posts over 2.5 cm above the end panels. • The finish should be nontoxic. • There should be no cut out areas on the headboard or footboard. • There should be no cracked or peeling paint. • There should be no splinters or rough edges. • Mattress safety guidelines: • Fire retardant mattress at least 15.25cm thick. • Ensure mattress fits the crib with no gap. • Choose a firm mattress. • Heavy-duty castors. • Bedding requirements: • Waterproof bed pad with elastic band that can secure around the mattress corners.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 11.2 Topic: Standard Supplies - Specifications of Baby Cot Date Created: June 2014 Revised: April 2015 Page: 2 of 3 COMPANY CONFIDENTIAL © 2015. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. • Crib sheet that fits securely on the mattress and wraps around the mattress corners. • Thin baby blanket. • Bumper pads that fits around the entire crib, tied or snapped securely. The use of air wraps deluxe is an alternative to bumper pads. • No pillows, quilts, comforters and stuffed toys in the cot. • If using a blanket, place baby's feet at the foot of the crib. Tuck a thin blanket around the crib mattress, reaching only as far as the baby's chest. • All linen must be color coordinated, free of stains and free of odors • Baby cot sheets should be changed every other day or immediately if soiled. • Baby cots are to be made up according to guidelines and as demonstrated by the Housekeeping Supervisor. The thin blanket must be fresh and an extra bath towel and hand towel must be delivered with the bed. • In addition, a baby set is to be delivered along with the baby bed and includes the following: • 1 high chair • 1 small mattress for changing of diapers • Properties that have many short stays, portable baby cribs are acceptable. • For further details, please to www.childsafetyexperts.com • Please refer to photos on preferred types for Short and Long Stays.
The Ascott Limited Standards & Guidelines Department: Housekeeping Section: HSK – 11.2 Topic: Standard Supplies - Specifications of Baby Cot Date Created: June 2014 Revised: April 2015 Page: 3 of 3 COMPANY CONFIDENTIAL © 2015. Ascott International Management (2001) Pte Ltd. All Rights Reserved. No part of this document may be resold, reproduced or transmitted in any form by any means without the written consent of the publisher. Baby Cot with Bumper Pads Baby Cot with Air Wrap Pad Acceptable for Long Stays but can be used for Short Stays Acceptable for Short Stays only (Portable Cots) Not recommended for Long Stays more than a month