Housekeeping Department

Housekeeping
Department

Introduction to housekeeping department

PRESENT

Supriya Suebsunthorn

SUBMITTED BY

Tanyaret Aiadkong
116330102036-3

Housekeeping

The main product of hotels is accommodation; therefore the
Housekeeping Department has a very important role to play in any
hotel operation. The housekeeper is responsible for preparing
guestrooms for sale, guest laundry services and the cleanliness of all

public areas in the hotel. Close liais
on between housekeeping and

reception is essential so that rooms are available to let as quickly as
possible. Very often guests will request, for example, extra blankets,
cots etc. These are passed to the housekeeping department from the
reception. Therefore, good communication between these two
important departments is essential. In terms of staffing, housekeeping
is usually one of the largest departments in the hotel.

The Role of the Housekeeping Department

The Housekeeping Department is responsible for the daily and periodic cleaning of
guest's rooms; and in most cases, public areas. This department has in its care, linen
and furnishings, carpets and furniture, beds and bedding, and sometimes laundry work
for guests and the department. The housekeeping department must maintain high
standards of housekeeping practice, or the guests will not be satisfied. Working in
Housekeeping is a very specialised and important job. You are not just a number


among many individuals; you are part of an organisation. The efficiency of the

Housekeeping staff contributes to the success of the whole hotel, equally with the staff
of the Kitchen, Restaurant or Reception. The reputation and success of any hotel
depends upon the efficiency and contribution of its entire staff, especially the people
who deal with the guests

Positions in the Housekeeping Department

Executive
Housekeeper




Assistant
Housekeeper

Floor Desk public Area Linen and
Supervisor Supervisor Supervisor uniform room

Room Housemen Runer Supervisor
attendant
Public Area
Attendant

Cloak Room
Attendant

Linen Room
Attendant

The Executive Housekeeper

This is the person overall in charge of the housekeeping department in a medium to large
hotel, and will report directly to the general manager or to the Rooms Division manager.

- Job Summary

Supervises all housekeeping employees, has the authority to hire or fire, plans and
assigns work assignments, informs new employees of regulations, inspects housekeeping
personnel work assignments and requisitions supplies.

Assistant Housekeeper

Responsible for the overall housekeeping department and carries out work delegated by
the executive housekeeper in his/her absence. The assistant housekeeper supervises all
housekeeping employees, has the authority to hire or fire, plans and assigns work
assignments, informs new employees of regulations, inspects housekeeping personnel work
assignments and requisitions supplies.

All the duties and responsibilities of assistant housekeeper will be as same as that of
executive housekeeper in his/her absence

Housekeeping Supervisor
Duties and responsibilities

Supervise housekeeping staff when they are performing their duties
Supervise laundry staff duties
Stock and maintain any housekeeping supply rooms
Determine and process all guest complaints
Check all guest rooms are ready for arrival
Check that all common areas are hazard free and ready for guests
Conduct daily morning meeting with housekeeping staff and organize all
staff daily
Ensure high level of customer service is maintained at all times
Assist guests with all questions and reasonable requests
Maintain clean and tidy work area

Floor Supervisor
Duties and responsibilities

Assign duties to the floor housemen and housekeepers.
Inspect each room completed by Housekeepers, according to specified room
checklist and ensure that they meet the standards of the establishment in
terms of cleaning, functional and aesthetic value.
Check stocks of linen and guest supplies and cleaning supplies on floors and
ensure timely delivery of soiled linen to laundry and requisition for fresh linen
from linen . room and guest supplies / cleaning supplies from the stores.
Train Housekeepers and Housemen for maximum productivity and standards
of efficiency.
Submit performance appraisals periodically for each staff under his / her
control. Check all safety systems on the allotted floors.
Liaise with security on security aspects on guest floors.
Account for movement of linen from his or her floors.
Prepare housekeeping occupancy lists for front Office. Check all maids' carts
to ensure it is well stocked with linen and supplies and as per standards
stipulated.
Follow upon maintenance orders sent to Engineering

Public Area attendant

This person keeps all lobbies and public facilities (such as lobby
restrooms, telephone areas, the front desk and offices) clean and tidy.

Duties and responsibilities

Cleans and maintains all lobbies and public restrooms
Sweeps carpets
Empties ashtrays and rubbish bins
Polishes furniture and fixtures
Vacuums and polishes elevators
Keeps the front of the hotel free from trash

Linen and Uniform Attendant

This person is responsible for storing and issuing uniforms, bed linen
and table linen. He or she also takes stock and maintains linen room
supplies.

Duties and responsibilities

Sorts items and counts and records number if items soiled
Places linen and uniforms in containers for transport to laundry
Examines laundered items to ensure cleanliness and serviceability
Sends torn articles to the seamstress for repair
Stores laundered linen and uniforms on shelves after verifying
numbers and type of articles
Issues linen and uniforms, which are both to be exchanged on a
clean-for-soiled basis only
Counts and records linen to fill requisitions

The Room Attendant

The Housekeeper/Room Attendant performs routine duties in cleaning
and servicing guest rooms and bathrooms under the supervision of a
housekeeping supervisor.

Duties and responsibilities

Enters and prepares the room for cleaning
Makes the bed
Dusts the room and furniture
Replenishes guest room and bath supplies
Cleans the bathroom
Cleans the closet.
Vacuums the carpet
Checks and secures the room

Housemen



This person performs any combination of the following tasks to maintain
guest rooms, work areas and the hotel premises in general in a clean and
orderly manner.

Duties and responsibilities

Cleans rugs, carpets and upholstered furniture using a vacuum cleaner,
broom, and shampoo machine
Cleans rooms, hallways and restrooms
Washes walls and ceilings, moves and arranges furniture and turns
mattresses Sweeps, mops, scrubs, waxes and polishes floors
Dusts and polishes metal work
Collects soiled linen for laundry .
Receives linen supplies
Stores linen supplies in floor linen closets
Maintains housekeeping carts
Removes trash collected by housekeepers

Gardener

Duties and responsibilities

Spring clean-up (raking, mulching, cutting back shrubs, grasses, and
dead plants)
Garden Prep (preparing flower and garden beds, adding compost,
planting, mulching)
Seeding/growing new plants, watering plants
Managing flower beds around the property

Housekeeping Goal

1.Maintain the highest standards of cleanliness of all room levels (Superior, Deluxe,
Key man) for more refinement in work.
- Added the use of Inspection form to inspect rooms in addition to the Check List
used. regularly
- Pay attention to the room-related issues that are notified and try to keep them from
happening. further
2. Increase customer care, service and support without neglect
- Arrange follow-up, coordinate preparation of V.I.P. room availability, flowers, fruits
and rooms must always be completed before guests check in. Any problems at any
stage must be coordinated with those involved immediately.
House Keeping Service work must be provided within 15 minutes, adding items such
as Extra bed, Baby cot, thermos, hair dryer. or other items service in the department
3. Always greet guests first with a polite smile. provide training for Practice until it
becomes a habit
4. Supervisory English at Work taught weekly times (Friday) with an emphasis on
direct use goals
5. Cleanliness of public areas and public toilets.
- Arrange staff to take care of them frequently, regularly and appropriate to the
operations of the department.
- Public Area outside will be clean. It must also smell good.
6. Control expenses by doing Weekly Expense before summarizing the month by
comparing it with the actual number of guests

Etiquette Verb

1. Smile Always know how to say hello to customers first. Know how to apologize if you
make a mistake
2. have a polite manner and laughter to customers supervisor and colleagues
3. Always respect the customers. Do not use intimate words with customers.
4. Avoid arguing with customers, do not criticize, blame customers.
5. Don't laugh at customers with gestures. or personality disorders such as having various
disabilities Or in the event of a minor accident, such as slipping and falling, need to rush to
help immediately.
6. They should be respectful, humble and obey their superiors

Ethics

1.Respect the rules set by the hotel, such as the use of entrance - exit when coming
to work
2. Punctual. Attending work should always be punctual and timely.
3. Do not talk or make noise while working. because customers who come to use the
service need time relaxation and privacy
4. Do not use any items or appliances that the hotel provides for customers such as
bathrooms in rooms, swimming pools, various types of fabrics placed in the rooms,
elevators.
5. Honesty to oneself and to work
6. have good human relations
7. Have unity and responsibility in their roles and duties
8. Take pride in the workplace

Qualifications of employees in the Housekeeping Department

1. Keep your body clean at all times.
2. Dress clean and tidy
3. No smoking will make your clothes smell bad. and disturb others
4. Be tidy, diligent, patient.
5. Be honest to the property of the hotel. and to the customer
6. Should know how to keep own tools and the hotel in an orderly fashion
7. Cooperate and help colleagues obey Supervisor's advice
8. Have a good attitude. Be optimistic and devote time to work.
9. Improve and develop knowledge, abilities, skills in work.
10. Must be observant, remember and pay attention to things around you.
11. Report to the supervisor as soon as you see any unusual events.
12. Must respect the rules. and abide by various disciplines

General Cleaning Principles

The main purpose of cleaning is to make it beautiful and maintain it's condition.
the original material to be hygienic Because germs are things that we can't see with
the naked eye if the material is dirty. and there is dust on it Will make the material
a habitat for germs. In addition, dirt and dust. It also causes the surface of the
object to be corroded and destroyed. Therefore, consistent, correct cleaning will
help maintain and maintain the object's original condition for a long time, saving
cleaning time and cost savings. buy liquid to clean

Notes on choosing a cleaning method

Should not damage the material, objects or surface of that material. dirty
and dusty should be collected and not distributed which saves time and cost
clean

General principles for cleaning

1. Collect all the items.
2. Get rid of dirt that can be cleaned by simple methods first.
3. In the case of using a variety of liquids, choose a mild solution with a mild
smell.
4. While cleaning Should not make noise or annoy people nearby. or guest
5. Be careful of accidents that may occur

Types of surfaces and methods of maintenance

Wood is a material that is strong, durable, flexible and has a beautiful natural
pattern. It is suitable for decorating various furniture. But wood also has some
features that users need to be careful with, namely, wood will be scratched from
being hit by heavy objects. or being easily sharpened In addition, if the wood
was The heat will dry and shrink. If exposed to moisture or cold, it can expand
and mold. from such properties This makes the wood popular for making
furniture, flooring, and edging. door window including as a tableware

The surface treatment of different types of wood is as follows

1. Natural textured wooden floor It is a wooden floor with clear and beautiful patterns. But the
disadvantage is that it gets dirty easily and is not resistant to shock. If exposed to a lot of
moisture, the wood will swell. daily cleaning Wipe off dust with a dry cloth. weekly cleaning Wipe
with a cloth dampened with cleaning solution. furniture
2. Oiled wood. Applying oil to the wood surface. will darken the color of the wood but the wood
pattern is pronounced up to prevent moisture including some stains Cleaning is the same as for
natural wood surfaces, do not use a lot of water.
3. Parquet floors are mostly made of hardwood. It consists of small pieces of wood arranged in a
herringbone pattern or other patterns and laid next to the concrete floor. To clean, rub with a dry
cloth. If it gets dirty, use a damp cloth and set it. Caution is that do not use a large amount of
detergent on this type of wood floor. because it will make wood Drop off the floor, wait for the
floor to dry completely before applying the next solution

Caring for marble and terrazzo

Caring for natural marble floors Looks strong and durable. If it is exposed to strong
acids or alkalis, it will cause the stone surface to be indented. When it comes in contact
with water, it makes the surface slippery.

The terrazzo is made from small pieces of marble mixed with cement. and grind to a
smooth, tight To make the surface of the polished stone smooth and look beautiful,

Daily cleaning Use a dry mop to wipe with a dust remover. And the floor has very
dirty stains, use a mop cloth moistened with a daily floor cleaner to wipe.

Usually, terrazzo and marble floors are often treated with varnish to prevent the
surface from being damaged from scratching shoes or objects like cleaning a rubber tile
floor.

Carpet floor care

The quality of carpet is largely dependent on the quality of the
fibers used to weave. frequency or distance of the high durability of
brahma hair and the strength of the carpet padding General carpet
care Can be done by a simple method is to use a vacuum cleaner or
carpet sweeper to clean every day. But if the carpet is stained by
other dirt, such as coffee, stains, and grease, use a regular cleaner
depending on the conditions of use

Rubber tile floor care

Tile floors that will look beautiful, clean, need to be polished. to prevent dust the
droplets do not stick to the surface. and prevent scratches from shoes or furniture placed

Daily cleaning Use a dust mop with a dust remover. (Brush the solution, leave about
1 minutes before wiping the floor) Wipe it all over the floor of the room.
or sweep the floor clean and mop cloth moistened with cleaning solution daily set floor
In.

Areas where rubber tile floors are heavily used, such as corridors, lobby areas,
meeting rooms should varnish the floor and if the floor has a lot of scratches from shoes
or other stains, cleaning should be done by scrubbing the floor. to peel off the old
varnish completely And apply a new varnish.

How to clean the guest room

Standard Guestroom Cleaning
in cleaning and room arrangement It is the main duty of employees. housewives

should always pay attention. Therefore,
a method is required. the procedure for cleaning standards so that every point can be
cleaned thoroughly, quickly, without redundant, convenient, efficient maximum in practice

Procedure for cleaning guest rooms

1. Prepare cleaning equipment such as baskets containing the necessary items in the room
ready for use. Chemical liquid tanks, dust cloths, sanitary towels in the bathroom, garbage bags,
including vacuum cleaners.
2. Prepare a working sheet and see the details of the guests on the board to know the
movements of the guests and arrange the order in which room to make first come, after is
correct and which room guests have a special history in making the room, etc.
3. Before entering the guest room have the staff ring the bell and said the word housekeeping
service wait a moment for a response. then do the same again until you are sure there are no
guests in the room, so he opened the key
4. Turn on the light in the room, hang the room attendant on duty sign with a cloth on the door.
5. Place the basket containing the appliances and the vacuum cleaner in the corner next to the
TV cabinet. to get a few Block the way when the guests return Then put the tank used for
washing the toilet in the bathroom.
6. Open thin curtains and thick curtains to let the light in. If it's a smelly room, open it. window
7. Clear food trucks or food trays that guests have eaten and leave behind Pantry
8. Clear trash, and wash dishes, forks, knives, glasses, ashtrays that guests use and wash.
9. Collect bedding. By pulling out one piece at a time to prevent guest clothes from sticking out,
but if you find any clothes or belongings belonging to guests in the check out room, immediately
notify the housekeeping office. Send them as Lost & Found and deliver them within the same
day. For the pillow with the cover removed and then put the blanket on the bed or sofa do not
place it on the floor of the room
10. Bring used cloths that guests have used, such as bed sheets, pillowcases, towels, hand
towels, face towels, feet, etc., into the cloth car that is arranged behind the Pantry and put new
items instead.
11. If it's the first room, the bedroom should be cleaned first. so that wells guests can come
back easily for rest, if it is a Check Out room, the bathroom should be cleaned first to allow the
bed smells bad.
12. When all areas of the room have been cleaned should check once again then press the
phone to send the room as installed.
13. Record the time, various items in the working sheet, working sheet.

Room Type

The main purpose of setting up a hotel is Providing accommodation services to
tourists who travel in different areas As well as providing food and other facilities,
rooms are therefore the core of the hotel and the quality of the rooms is important
to make the guests impressed and come back to the hotel again.

So the room cleaning staff Therefore, there should be some knowledge about
the types of rooms in The hotels are divided into main main ones as follows:

1. Single Room
It is a room with a single bed. There is a bathroom inside the room and

equipment used in the room. for one person But at present the hotel will not have a
room like this. Serving guests, but will be a double room instead of service time, can
serve as a single room for business reasons

2. Double Room
It is a room for 2 people with 2 beds. The bathroom inside the room is larger

than the single room. Equipment is arranged for 2 people. There is a small living
room set, including a wardrobe and a mini bar. There are 2 types of double rooms,
which differ only in the matter of the bed. otherwise, whether it is Use or facilitate the
room is the same.

2.1 Single room type that can sleep 2 people will be King Size cm. X 180 cm.
(Double Bedded Room)

2.2 Double room type, 2 single beds means that inside the room there will be 2
single beds placed separately with a bedside table placed in the middle. The hotel
can provide This type of room is a single room and the price is for one person
sleeping

3. Triple room
It's a room for 3 people. Most of them don't have it. The hotel will use double

rooms. and add 1 extra bed (Extra Bed) which the extra bed will be a folding bed
Easy to move. The room rate is 3 people. The extra bed will be cheaper. Additional
equipment will be provided for 3 people.

4. Suite
It is a room that consists of several rooms such as a bedroom, a living room, a living

room. The suite has a connecting door, which can sometimes be converted into two
rooms if necessary. It is a room that is more comfortable for guests than other types of
rooms. Equipment and other amenities are complete, such as a small kitchen, stereo,
sofa, writing desk. Hair dryer, etc. including a small bar used for 1-2 people. The room
rate will be more expensive than other types. Depending on the size and standard of the
hotel, the design and decoration of each suite in each room within the same hotel will
vary, and these suites are often named, for example Royal Suite Ming Suite Presidential
Suite.

Housekeeping Room Status

Room Status Only available rooms are divided into 3 categories: V, O, A, A,

A = stands for Assign, which means Booked. already
V = stands for Vacant, meaning empty.
O = stands for Occupied, meaning there are guests.

Status starting with A = Assign

AC = Assign Clean, clean room and already booked, waiting for guests to stay
(C/I)

AD = Assign Dirty. The housekeeper hasn't cleaned it yet. but already booked

Status starting with 'V' = Vacant

VD = Vacant Dirty means dirty empty room. C/O guest has to clean the room.
for guests to stay

VC = Vacant Clean means a clean empty room. The maid has cleaned
Fronts can be provided to C/I guests.

VCI = Vacant Clean Inspected means the room is clean. Supervisor has
checked (some hotels do not have this status).

VCP = Vacant Clean Pick Up means a clean room. But the items in the room
are not complete, such as not filling the mini bar

Status beginning with O = Occupied

OC = Occupied Clean Room that has been cleaned by guest, i.e. room where
guest C/I or has stayed.

OCI = Occupied Clean Inspected, room has been cleaned, supervisor checked
(some hotels don't have this status).

OD = Occupied Dirty The guest room hasn't been cleaned yet, that is, the
guest has stayed past the day.

Status for a broken room

OOO = Out of Order Temporary Broken Room can't sell
OOS = Out of Service Slightly Broken Room can be opened for sale or as a showroom
open to stay
OOI = Out of Inventory, a room that has not been sold at all. may be permanently
damaged Or it can be the owner's room.

Linen Room

The laundry room is a department of the housekeeping department. It is a
warehouse for storing all kinds of cloth used within the hotel. such as bedding,
pillowcases, tablecloths, as well as uniforms of employees because the cloth
room is The heart of the maid department and the cloth used is a high price.
Therefore, there must be supervisory staff responsible for especially about fabric
Call the employees who are responsible for this work. "Head of the cloth room"
(Linen keeper)

Responsibility

1. Give the fabric in good condition to another department.
2. Pick up used clothes from other departments for washing.
3. Control of fabric picking
4. Check the number of fabrics in the responsible area.
5. Repair and mark the fabric.
6. Control staff uniforms

Duties of a seamstress

1. Repairing, sewing and modifying fabrics for use in other purposes.
2. Follow the orders of the head of the cloth room.
3. Share responsibility in the laundry room

Duties and responsibilities of laundry room staff
(Linen Attendant)

1. Maintain and control the total amount of linen in the hotel.
2. Receive and dispense fabrics to different departments.
3. Record disbursement and check the fabric to be correct as it really is
4. Make an account of all types of fabric surveys that are in the shelf and the
fabric room.
5. Control staff uniforms

Duties and responsibilities of the seamstress

1. Repair the damaged fabric of the guest and the hotel sent to be
repaired.
2. Modify the fabric for use in other purposes.
3. Tailor the fabric according to the order

Duties and responsibilities of laundry room staff

1. Laundry and ironing service for guests' clothes
2. Laundry and ironing services of all types used within the hotel.
3. Laundry service staff uniform

The work of the cloth room

Working hours 8:00 a.m. - 5:00 p.m. every day when the laundry
room is closed The housekeeping department will be the key keeper.

Request to change clothes

The best way to prevent fabric loss is exchange dirty clothes for
clean ones, which, in practice, is very inconvenient. Therefore, there
should be enough spare cloth in each piece for rotation.

Fabric Selection

Clothes that are heavily soiled and commonly soiled should be
separated from each other. Such as stained clothes with blood, grease
and food scraps to remove the stain remover from the fabric first. in
order to save expenditure and working time of the laundry room as well
as not causing much damage to the fabric

Cause of fabric damage

1. Using the wrong type of cloth
2. Lack of care about the floor cloth, dirty cloth
3. Lack of care when pulling clothes off the mattress
4.Use more detergent than necessary.
5. Lack of protection when collecting clothes
6. Rad Surveillance
7. Lack of use of cloth circulating
8. Lack of caution in moving

Fabric Delivery

after the laundry department Bring the finished clean laundry back to the laundry
room. According to the part that was sent to wash before the laundry room staff put
clean clothes on the floor should check details such as

- Defective marks on the fabric
various dirt stains

- The accuracy of the creases of each fabric
- Does that type of fabric belong to the hotel or not

Defective or thin cloth They should be separated into unusable fabrics. to be
converted into other fabrics For example, bedding can be converted into an apron or
cleaning cloth

Fabric counting(Inventory)

Fabric counting This is a very important step. because I know that at the
moment there is a cloth Is it enough to rotate in use? as well as counting the
number of lost clothes fabric counting

Should do it in free time This is when the hotel has few guests. which
depends on the method practices of each hotel This may be done once a month
or once every 3 months, with the fabric count should be completed. within one
day to prevent confusion with numbers. Fabric counting should count all fabrics,
including those that are I'm having a seizure in the laundry room too.

Cloth Collection

- There should be a clean cloth to cover dust, cloth that is rarely.
- Used Cloth in the cloth room Should be kept wrapped in the original paper
After passing the check.
- Should be circulated using every piece of cloth.
- Place the fabric with the folded side out for easy counting.

The relationship between the housekeeping department
and the various department of the hotel

The work in the hotel will go well and the impression of the service of the staff will
go well. from the guests who use the service not by the actions of any one department
but requires unity, cooperation and coordination from all parties It is the distribution of
work which will make the operation of The hotel is going well, no interruptions. The
housekeeping department is responsible for cleaning. The rooms and other areas are
very spacious. Therefore, it is necessary to ask for cooperation and at the same time to
provide cooperation with various parties To keep the work going well as follows.

1. Front Service Department
It is a job related to selling rooms and accepting reservations. When a guest orders

a room, the front desk must report to the housekeeping department in advance.
Especially if it is a special guest of the hotel or if the guest asks to do something special
in the guest room, such as adding pillows, adding a bed. for the housekeeping
department to prepare in the guest room Reporting can be done in many ways, such as
telephone reports. oral report or write on the form

In the event that the room is damaged and not ready to serve The housekeeping
department should immediately report to the department. Front-end services know that
as well. Therefore, the housekeeping department and the front service department need
to report to each other quickly In regards to hotel room conditions that change all the
time in order to effectively sell rooms.

2. Food and beverage department
The operation of this department will go smoothly. Requires cooperation from the

housekeeping department in various aspects such as preparing different types of fabrics
used in the dining room, such as napkins, tablecloths, cleaning cloths enough to meet the
needs including decoration of the dining room, meeting room for special events.

In the same way The food and beverage department must cooperate with the
housekeeping department. about cleaning the floor, for example if a guest puts food
scraps on the floor restaurant staff Should hurry to collect food scraps and clean them
before letting the housekeeping staff come to clean. And should cooperate in using the
right type of cloth, for example, not using the guest's napkin as a cleaning cloth.

3. Technician Department
The housekeeping department will ask for cooperation from the technician when

repairing damaged items, such as the air conditioner not working. The housekeeping
department will send a repair report to the technician department to coordinate the
mechanic department to send a technician to repair. and the technician department
should cooperate with the department housewife as well without touching the items
in the room not using the guest bathroom and when repairing things finished The
technician should help clean the area in the first place as well.

4. Personnel Department
The housekeeping department works in coordination with the personnel

department. About the recruitment of new employees of the Housekeeping
Department, transfers, promotion and discipline rules

problems and solution

1.Problmes
Customers harass employees

Solution
Avoid having sexual conversations with customers or explaining to customers that
Thais are concerned about physical contact. Controversy can be aggravated. It is
recommended that you notify the supervisor. or security personnel to come and help in a
timely manner and should not enter the customer's room just

2. Problems
Guests steal things in the hotel

Solution
Put up a sign telling Jane what items are worth. If you bring it back, you will
incur a set fee. And if the hotel finds out that a guest has stolen it. The guest will
be at fault and the hotel can file legal action. Remember to mention that if you
want to buy it, you can contact the staff

3. Problems
Not enough staff with customers

solution
If employees are found to be insufficient for customers, the supervisor should
consider recruiting more people. or calculate the room that our hotel will be able to
serve customers about how many people Therefore, if it is not possible to find more
employees, the person who is the leader should plan to deal with it in a timely
manner, so as not to let the problem happen to the customer or to the minimum so
as not to affect the reputation of the company. hotel

4. Problems
The guest refuses to pay for the Minibar

Solution
When charging the room, the mini bar is included. things in the cupboard All can
be eaten cold. because already paid

5. Problems
Customers leave items behind or lose items

Solution
The hotel should have a lost or missing department to collect the lost or left
behind by the customer with their own department and the lost reporting
department. Must issue a receipt to the person who collects it and delivers it,
regardless of whether the delivery person is an officer of the hotel or as a customer

Maid Department Uniform

The men's dress is a long-sleeved brown mandarin collar.
black slacks pants
The women's dress is a brown mandarin collar shirt with short
sleeves with ruffles on the sleeves. black slacks
Brown meaning friendliness, warmth, sincerity, strength
integrity, trust, health, sustainability, durability, simplicity,
maturity, equality.
It is a tough, wear-resistant, easy-to-operate uniform designed
to build employees' confidence and become more professional
while on the job.

Reference

https://th.jobsdb.com/th-th/articles/แบ่งแผนกงานในโรงแรม-2/
https://sites.google.com/site/smrrthnawichachiphthxngtheiyw/kar-
cadkar-ngan-mae-ban-rongraem
https://smartfinder.asia/room-status-มีอะไรบ้าง/
https://image.makewebeasy.net/makeweb/0/lRKTpUZQp/Document/T
hai_Hotel_Manual_Housekeeping.pdf

Questions - Answers
Housekeeping Room status

V=


OCI =

Answers :

Vacant Answers :

Occupied Clean
Inspected






O= AC




Answers : Answers :
Occupied Assign Clean





OOO =



Answers :
Out of order

AD = VC




Answers : Answers :
Assign Dirty Vacant Dirty

OC OOS




Answers : Answers :
Occupied Clean Out of Service




OOI =



Answers :
Out of Inventory