mpulse Learning Portfolio

We shape the minds
that shape the world.

Learning

Portfolio

the development of

concept-based
learning

01 The more customised the better! But starting from scratch
every time bears the risk of a bumpy flow, reduced learn-
APPROACH er connection or lower learning outcomes. With our pre-
developed concepts and models, we are able to quickly
02 design custom learning based on industry sector, audi-
ence and outcome requirements.
CONCEPT
Over the years, we have developed concepts and models
around leadership, sales, customer excellence, commu-
nication and many more. These are powerful frameworks
with associated skills and knowledge content that help
us build modularised learning.

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The Learner-Driven Approach takes
participants to the next level of
classroom experience.

Our new design architecture allows for an even more cus- 03
tomised learning experience. As an option, we can now
create learning events in which participants select their OPTIONS
learning path on the day - based on their most immedi-
ate business needs. A truly life-changing experience! 04

We don’t use slides for any of our live presence and class- IN-CLASS
room learning. Instead, learners and facilitator interact to
create individual learning experiences through hands-on
and meaningful activities.

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Leadership Conversations

A Partnership between Heart, Mind and Soul

In recent years, leadership has risen to a new level. Gone are the days
of applying processes to create team engagement. New generations of
business professionals, an age of constant disruption, Work4.0, VUCA and
agility require leaders to step up their game in the new play field.

Heart

Emotions have never been a weakness! The heart of the leader helps him/her build deep busi-
ness relationships made from transparency, open communication, listening and understanding.
Business results are achievd through people.

Mind

The inclusion of a more tangible part, the leader’s mind, is responsible for applying concrete tools,
processes and resources to develop business opportunities. Success is achieved through rigorous
execution of strategies that follow a clear vision.

Soul

Doing the right thing is a matter of character, values and beliefs. Those leaders who create a
strong sense of purpose for themselves, their teams and ultimately for the organisation rise above.
They attract a resilient constituency that takes the organisation to the next level.

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Beyond Leadership: Partnering with Heart, Mind and Soul (2-3 days)

In this live presence workshop, leaders learn to build a balance between heart, mind and soul by integrating the
three into their leadership life. The ability to build strong relationships and at the same time focus on results is
achieved by connecting to a purpose, a shared vision and moving from communication to dialogue.

Beyond Leadership: Building a High Performing Team (2 days)

In today’s world of high pressure, fast pace and ambiguity, only the strongest teams are able to create both
organisational and customer value. Blending agility into structure helps leaders activate their team’s passion for
performance and develop them into interdependent collaborators with a view to the future.

Beyond Leadership: Coaching Conversations (1-2 days)

Those who demonstrate continuous personal development can achieve the impossible. Leaders with a coaching
mindset develop others into self-starters, self-learners and resilient contributors to the overall purpose of the organi-
sation. Through a questions-based approach, leaders can free up their time and increase pro-active thinking,

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Leadership Conversations

Beyond Leadership: Own the Difference (1-2 days)

Building personal resilience, self-motivation and a consistent drive towards success is hard. By applying a set of
tools and techniques, leaders discover what drives them most and learn to integrate self-development practices
into their daily routines. The outcome is a leadership vision and guiding principles for themselves and their teams.

Beyond Leadership: Leading Through Disruption (4-5 days)

The times of change are over - welcome continuous disruption. A new constant, disruption can be turned into a
powerful driver for ongoing development and the creation of new ideas. By analysing the business landscape, this
highly customised workshop helps leaders of all levels develop a resilient and positive mindset. Participants deter-
mine the meaning of VUCA (volatility, uncertainty, complexity, ambiguity) and how it applies to their own business
world. This helps them develop strategies to create team engagement and build a vision of opportunity.

The pre-workshop consulting determines the final duration and content of this workshop.

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Women in Leadership (2 days)

While businesswomen are commonly seen as equal business partners in today’s world, the majority of workplaces
are still masculine driven. Not every businesswoman feels powerful to influence and lead due to predisposed ways
of thinking among their male counterparts. Developing their own strong sense of equality, businesswomen learn to
use tools and techniques to increase assertiveness, presence and influence.

Strategic Thinking and Planning (custom design)

This custom-designed workshop (or series of workshops) helps teams of all levels, including board executives, re-
view the current state of the business/work unit, and collaborate to develop strategies into the future. Whether the
creation of a vision/mission statement, a solid 5-year strategy, a team vision, or establishing critical success factors,
our team of senior strategy consultants bring in their corporate experience to facilitate interactive workshops, rich in
outcome, action planning and participant commitment. Upon need, we also support the execution through fol-
low-ups and coaching opportunities.

The pre-workshop consulting helps us make the right recommendation for your organisation.

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Value Conversations understand

The Framework of Sales Success build trust

Pressing targets, sleepless nights, wondering whether the next client present
will sign... Sales and revenue problems should not impact your team’s
ability to create customer value. Get ahead of the game... Selling is not build trust meet
a process but rather a framework of value-related conversations with
the ultimate goal to find a valuable agreement with your customers. present

understand

understand build trust

Value Conversations Modules

The Value Conversations concept is based on the sales framework. The modular approach allows us to customise
topics and skill building to the most relevant needs of your sales force. By learning how to determine the customer’s
stage in the buying process, sales professionals are able to quickly adjust their approach and learn to use impactful
tools and techniques to create customer value.

The first level of modules focuses on the foundation, the fundamental skills needed to initiate a conversation, gain
customer trust and understand the value perceptions of the client. The second level is developed for sales profession-
als who already master the foundations and want to upgrade their skills in advanced questioning skills or customer
communication.

Level three - the Master of Value - helps participants integrate advanced negotiation skills into their conversations, as
well as navigate the competitive landscape by building strategies for differentiation. For all levels, the depth, duration
and mode of delivery will be adjusted to create the least disruption in the sales professionals’ busy schedule

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Level 1:
The Value Associate

Value Customer Value Understand Communicate Promise
Proposition Stage Foundation Value Value Value

Level 2:
The Value Professional

Strategic Style-Based Advanced Clarity Through
Communication Questioning Techniques Account Mapping

Level 3:
Master of Value

Negotiating Value Managing The
Powerful Agreements Mapping Competitive Environment

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Value Conversations

Sales Leadership

Value Conversations: Beyond Sales Performance (2-3 days)

The successful creation and leading of a sales team requires a particular skill set of identifying key revenue and
profit influencers, combined with short- and long-term planning of sales activities. Monitoring hard and soft met-
rics help sales managers decide where to channel the sales team’s focus and eliminate conflicting sales objectives.
Sales managers learn how to organise and manage the organisations’ sales operations. With the current levels of
market disruption, sales leaders have to constantly re-invent their teams’ approach to the market, listen to their
customers and integrate team members into decision-making.
Strategic disciplines and the use of common and leading practices are part of the toolkit of this workshop. Leading
and coaching their sales teams to sustainable success is the key performance objective.

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sales leaders must guide their teams

Beyond Sales Performance
to master today’s markets

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Creating Customer Experiences Customer Experience

From Customer Engagement to Customer Experience Customer Excellence

While customer engagement has been the next step in creating loyalty, Customer Service
customers have elevated their service expectations. They expect to be
immersed in a true long lasting experience that goes well beyond prod-
ucts and services.

Customer Excellence: Rules of the Game (1-3 days)

Call centers, service desks, agents and many other roles spend most of their time in customer interactions. Starting
by building a trustful lead into the conversation, communicating with customer at their level, dealing with requests,
dissatisfaction and objections are only parts of the workshop. The customised approach defines the final learning
content in relation to participants’ backgrounds and experience, as well as the organisation’s goals for service.
Analysing the entire customer experience builds the foundation of this workshop.

Mastering Customer Excellence (2 days)

At the advanced level, participants learn to use specific negotiation strategies to deal with dissatisfaction and rude
or upset customers. Through trust building activities, learners develop the skills to navigate through the conversa-
tion, uncover additional strategic information and determine new opportunities with existing customers.
This workshop can also be customised for dealing with internal customers.

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Individual Development Opportunities

Dynamic and Experiential Learning Offers

Individual contributors are the back bone of any organisation. Their
skillset has a direct impact on organisational success and thus must be
one of the most developed part of the business.

Impress Through Personal Presence (2 days)

Personal presence, confidence and the impression we make is a powerful skill. Through analysing their personal
branding, participants of this workshop learn how to fine-tune their communication approaches in relation to oth-
ers. As a result, confidence levels increase and dialogues become more meaningful and productive.

Creative Problem Solving (2 days)

Solving problems with proven methods is an appraoch of the past. With the levels of disruption and the ambiguity
around business challenges, new methods and approaches are needed to keep ahead of the game. Participants
learn to quickly pin down issues and make quick decisions that are tailored to their situation.

Innovating Your Future (2 days)

Innovation methodologies, idea generation tools, brainstorming processes - only the combination of the most im-
pactful approaches provide an effective path towards innovation. Whether products or services, processes or busi-
ness setups, this innovation workshop can be customised to particular business challenges.

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Individual Development Opportunities

Dynamic and Experiential Learning Offers

Communicating Across Boundaries (2 days)

Mental and emotional boundaries, perceptions and pre-judgement leave many business professionals communi-
cating at a superficial level. By moving dialogue past personality and style, participants learn and practice how to
conduct more substantial conversations - even when the pressure kicks in and discussions become heated.

Embracing Culture and Diversity (1-2 days)

Most of us are driven by stereotypes; globally accepted conclusions about cultures and groups that are based on
isolated and superficial observations. While there is a certain level of truth in every stereotype, going beyond the
surface and understanding the real components of culture is a business skill covered in this workshop.

Utilising Time Efficiently (1 day)

Time runs at the same speed continuously, with our without interference. This workshop helps participants to move
their mindset beyond managing time into self-management and how to increase personal efficiency. Completing
tasks and business activities through new and existing tools are part of the learning content; as a result, participants
make better use of their time and get done more with less resources.

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Turning Conflict into Opportunity (1 day)

Conflict is often the result of opposing thinking and agendas, expressed in a negative manner. Confrontation is
a powerful tool to create value and innovation in the workplace. By developing sensitivity in conversations and a
sense of empathy, participants are able to turn conflict or confrontation into positive experiences.

Negotiating Powerful Agreements (2 days)

The most successful negotiations are those with only winners. A mutually rewarding and satisfying outcome for all
parties involved can be achieved by integrating both rational and the emotional aspects. The anticipation of ne-
gotiation strategies and a solid preparation helps negotiators leap across the bargaining barrier into value-focused
conversations. We changes participants’ mindsets to apply a joint proboem-solving approach while remaining firm
on their individual outcome.

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Own your Stage

Developing Confident Speakers

Imagine you enter the stage, the front of the meeting room, or the
company townhall. You are excited, well-prepared and can’t wait to
give one of the greatest speeches or presentations of your life...

Presenting with Courage (2-3 days)

The courage of a presenter has various sources, such as preparation, topic familiarity, audience style, experience
and often mood of the day. This workshop helps presenters create stunning presentations and bring topics alive
for their audience. Participants learn how to draw attention away from their slides to the point of being able to run
entire presentations slide-free. Their level of preparation increases and listeners feel a higher level of engagement
and interest. Several video exercises help participants practice and focus on their development.

Masters on Stage (2 days + post-workshop coaching)

A level up from presenting is to deliver a compelling and dynamic speech - a monologue that draws attention
and creates emotions in the audience. Through leading practices such as story-telling, acting and emotional intel-
ligence, senior managers, executives and board members are taken on a journey to enlighten the world with their
message. This workshop includes post-workshop speaker coaching.

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Facilitation Dynamics (2-4 days)

For those who want to deliver exciting and dynamic learning experiences, Facilitation Dynamics is customised to
the experience of the participants. Whether a seasoned facilitatior or a newcomer, participants learn how to touch
on other people’s emotions and create strong connections to the learnign topic. By eliminating front-directed
instruction, facilitators create lasting participant experiences; through emotional moments, the human mind re-
members concepts and processes. Participants learn to tap into these emotions, design their workshop through
phases and lead impactful discussions.

Designing Powerful Learning (2-3 days)

Learning architects and instructional designers are those who operate in the background. They research, discuss
and develop learning paths according to proven and globally endorsed models and processes. Setting perfor-
mance outcomes, starting with the end in mind, developing engaging activities and simulations and many more
are part of this learning program. Participants will design a learning module in-class which they have to opportu-
nity to deliver and get feedback from the audience. This workshop can be customised to technical training profes-
sionals, soft skills or any other field of learning.

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The Future has Begun.

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are you
ready?

The learning industry has undergone We are able to offer you a range of VR
several changes over the years. Digitisation Learning Experiences through our global
made the use of electronic learning an developer team. By creating immersive
integral part of learning strategies, training experiences, we connect to the visual,
analyses and almost all other training-re- auditory and haptic senses of the learner.
lated activities. Virtual Reality Learning is This results in higher concentration and a
on the rise to become the next standard more sustainable learning outcome.
- not only for technical training projects,
also for business learning.

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Imagine we were able to do fire training in a real building that never burns...?
Imagine we could onboard new team members and take them to even the most remote facilities...?
Imagine you were able to easily visit restricted areas of a production facility...?
Imagine you’d collaborate with colleagues from different countries in a real conference room while sitting at your desk...?
Imagine we could immerse a team member into a real-life learning experience, with no distractions...?

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Start Your Own Journey Today.

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