New Agent Kit - Self Explantory_finalised v5

How to Start?

NEW AGENT
Where to Start?
What to Start?
Guidebook For New Agent To Start Your Business

Powered by Agency Training Unit, Great Eastern Takaful Berhad

Acknowledgment

It would be impossible to even develop Guidebook for New
Agents to Start Their Business without a word of thank you to
Ms. Norizan Yahya, our respected Vice President who has given
us the opportunity, trust, and guidance to take on this project.
“Thank you, Puan”.

Not forgetting our talented Training Head, Mr. Joseph Tan for
his unconditional support, extraordinary kindness and
understanding throughout the completion of this course.
“Thank you”.

We would like to acknowledge our indebtedness to the
talented and vast experience to Legal & Shariah Department,
for their valuable assistance and help in perfecting this course.

To Agency Distribution Trainers & Admins, sincerest thanks
from us for all the ideas, feedbacks, help and encouragement
from the beginning to the completion of this course. “Thank
you very much, it will not be possible without all of you”.

Course Developer
Agency Training Unit

Guidebook for New Agents to Start Their Business 2
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Table of Contents Page No.
3
Contents 4
Disclaimer & Reminder 7
Concept of Takaful Business 8
Check 5! 25
GETB Products
System Navigation

Guidebook for New Agents to Start Their Business 3
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Disclaimer and Reminder

This power-point presentation is purely a training tool for
internal agency training programs of Great Eastern Takaful
Berhad. All or any part of the contents of this presentation shall
not be used directly or indirectly for soliciting Takaful business,
participant services and/or facilitating any other form of
communications with any external party whatsoever.

The information given in the slides is not exhaustive. For more
details, please refer to certificate document, benefit illustration,
product disclosure sheet, fund fact sheet, brochure and product
write-up.

A licensed person must provide the fund fact sheet together
with the benefit illustration at the point of sale of any
investment-linked Takaful product.

This information is correct as at 31st March 2020.
FOR INTERNAL AGENCY CIRCULATION PURPOSES ONLY.

Guidebook for New Agents to Start Their Business 4
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Concept of Takaful

What Is Takaful?

• Concept derived from the Arabic word “Kafala”
• Embraces the element of mutual protection and shared

responsibility
• Takaful is a “joint guarantee”

Surplus
distributed

Guidebook for New Agents to Start Their Business 5
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Concept of Takaful

Fortunate many help the unfortunate few

According the Bank Negara Malaysia, the following are among
the main issues to be examined and understood, especially to
fully appreciate the differences between insurance and Takaful :
• Contract
• Responsibility of policyholders / participants
• Liability of the insurer / operator
• Access to capital
• Investment of fund

Takaful Insurance

• The contract involved are a combination of • A policy in the forum of an
exchange contract (sale and
tabarru’ contract (donation) and agency purchase)between the insured
(policyholder) and the insurance
and/or profit sharing-contract between company.

the individual and the pool of funds as • Policyholders pay premium to
the insurer.
represented by the Takaful.
• Participants make contribution to the • Access to share capital and debt
with possible use of
scheme. Participants mutually guarantee subordinated debt.

each other • There is no restriction apart from
• The Takaful operator acts as the those imposed for prudential
reasons.
administrator of the scheme and pays the

Takaful benefits from the Takaful fund
• In the event of deficiency in the Takaful

fund , the Takaful operator will provide an

interest-free loan (Qard) to rectify the

deficiency.
• Access to share capital by Takaful

operator but not to debt, except for

interest-free loan (Qard) from operator to

underwriting fund.
• Assets of the Takaful funds are invested in

Shariah compliant instruments

Guidebook for New Agents to Start Their Business 6
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Concept of Takaful

Glossary : Takaful VS Insurance

TAKAFUL INSURANCE

Contribution Premium

Person Covered Insured

Family Takaful Life Insurance

Takaful Certificate Insurance Policy

Permissible Takaful Interest Insurable Interest

Sum Covered Sum Insured/Assured

Takaful Operator Insurance Company

Takaful Broker Insurance Broker

Takaful Agent Insurance Agent

Know your business by knowing the difference
between Takaful and Insurance. This can help you
educate your potential customer better and why
they should participate in Takaful instead of
Insurance especially for Muslims.

Guidebook for New Agents to Start Their Business 7
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Check 5!

Creating Discipline as an Agent

Becoming an agent is all about the discipline of mind and body
to activate your own business.

Check 5 behavior will help you to guide your daily activities

and kick start your business right away!

Take a day or two with your leader and go through the below
activities.

Guidebook for New Agents to Start Their Business 8
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

Traditional & Investment-Linked Takaful

GETB has two sets of
product type which are
Traditional (Tr) and
Investment-Linked Takaful
Product (IL).

Both products are shown as
next table.

Product propositions are
done based on life stages
(age range). We know
protection need available
through Takaful should be
on the basis of what is in
need of your potential
customer. For example,
what protection need
should a child has?

Guidebook for New Agents to Start Their Business 9
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

Traditional & Investment-Linked Takaful

Our product also emphasised the need of potential
customer according to their monthly average income.

This allow potential customer to have options and
the buying power in choosing what are make
affordable to them.

Guidebook for New Agents to Start Their Business 10
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Great Teras

Traditional

Guidebook For New Agents to Start Their Business *Terms & Condition Apply

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 11

GETB Products : i-Great Idaman

Traditional

Guidebook For New Agents to Start Their Business *Terms & Condition Apply

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 12

GETB Products : i-Great Jannah

Traditional

13 *Terms & Condition Apply 13

Guidebook For New Agents to Start Their Business
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Great Harapan Plus

Traditional

Guidebook For New Agents to Start Their Business 14
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Great Aman

Investment-Linked Takaful

*Terms & Condition Apply

Guidebook For New Agents to Start Their Business 15
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Great Mega

Investment-Linked Takaful

Guidebook For New Agents to Start Their Business 16
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Great Wawasan

Investment-Linked Takaful

Guidebook For New Agents to Start Their Business 17
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Great Abadi

Investment-Linked Takaful

Guidebook For New Agents to Start Their Business 18
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : Optional Medical Rider

Optional Riders

Very common amongst customers the appetite of coverage
is medical plan. Thus for GETB, we have a few selections to
cater their need to have medical plan to protect
themselves and their loved ones.

1. i-Hospitalisation Benefit (i-HB)

2. i-Medik Rider Suites
i. i-Medik Rider
ii. i-Medik Extra Rider
iii. i-Medik Plus
iv. i-Medik Extender

Guidebook for New Agents to Start Their Business 19
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Hospitalisation Benefit

Optional Medical Riders

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business 20
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Medik Rider (i-M)

Optional Medical Riders

with
Co-Takaful

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business 21
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products : i-Medik Extra Rider (i-MX)
Optional Medical Riders

Additional Benefits compared to i-Medik Rider

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 22

GETB Products : i-Medik Plus (i-MP)
Optional Medical Riders

Attachable to:

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 23

GETB Products : i-Medik Extender (i-MO)
Optional Medical Riders

i-Medik Extender (MO) serves an extension to i-Medik (M) or i-
Medik Extra Rider (MX) similarly to i-Medik Plus. However it is
different in a way of it helps to extend the coverage of overall
annual limit and overall lifetime limit for customers.

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 24

GETB Products : Other Riders

Optional Medical Riders

Other than Medical Riders, GETB have variations of riders that
can be attached to basic plan and allow customers to choose
the needful protection for themselves and their loved ones.

Critical Illnesses/ Dread Accidental Rider
Diseases Rider 1. i-AMR
2. i-ADD/TDD
1. i-CIBR 3. i-CABX
2. i-EPCC
3. i-CMR (Only for Provider Rider
1. i-PDD
Mega) 2. i-PTPD
3. i-PP
Disability Income
Rider

1. i-GI

Contributor Rider
1. i-CB
2. i-CBP

*for further features of this product, kindly read through our product
slide and product info available in iGP

Guidebook for New Agents to Start Their Business

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 25

System Navigation

Corporate Website

We are committed to assist you in driving your sales by
developing support systems through our website and application
that will eases your business process and closing.

Website/ Function To Have
Applications
Platform for external parties
Corporate including agents, customers
Website and everyone to know better
GETB’s latest update, product,
Learning announcement, Key Personnel
Management and etc.
System (LAMP)
Agents’ one-stop portal to
facilitates learning and
knowledge sharing.

i-Great Partner Agents’ one-stop portal to run
(Online Portal) point of sales efficiently.

i-Great Link Agents’ one-touch point or
(Mobile Portal) apps that allow real time
update of content uploaded in
Mobile Point of i-GP
Sales (MPOS)
Agents’ platform to submit
proposal/cases online.

Guidebook for New Agents to Start Their Business 26
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

Corporate Website

Corporate website

https://www.greateasterntakaful.com

Great Eastern Takaful Berhad Agent Website (iGreatPartner)

https://e-sso.greateasterntakaful.com

Click here

Guidebook for New Agents to Start Their Business 27
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

Learning Management System (LAMP)

How to check class availability on Learning Access Management
Platform (LAMP)

Click Browse,
Browse Catalog

Guidebook for New Agents to Start Their Business 28
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

Learning Management System (LAMP)

How to register for course/class on Learning Access
Management Platform (LAMP)

Click on action and register
for course/class

LAMP is an extended site to iGP where agents need to visit

for the purpose of training related matter, example;
1) Training Registration
2) Current learning that you need to complete
3) Completed learning that you have accomplished

Guidebook for New Agents to Start Their Business 29
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

i-Great Partner (i-GP)

Enter your Username
and Password

iGreatPartner is a web application and a platform where GETB

Takaful Agents like yourself are able to:

• Get the latest news, circular, contests, events and training info
• Download GETB systems (esub, GETBIS), any form related

business
• Download any product info, product write-up, training slides
• Check CPD hours
• Check and register CPD and mandatory classes on LAMP
• Submit new business proposals electronically via e-Submission

system
• Check and follow up on proposal and claim status, monitor

production performance, e-registration of agents and download

commission statements

All GETB Takaful Agents will be provided with an ID to access i-Great Partner post
officially contracted with GETB.

Guidebook for New Agents to Start Their Business 30
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

INTRODUCING the

MOST ANTICIPATED
GREAT LINK mobile

application

QUICK

updates

1 REAL-TIME

Guidebook for New Agents to Start Their Business 31
Get quick news once any events or contests have been launched

Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

i-Great Link

Welcome to the home page of Great Link

CONTESTS SES 10 – Highlight Video
CAMPAIGNS
EVENTS CAMPAIGNS
UPDATES CONTEST
PRODUCTS EVENTS
GALLERY GALLERY
PRODUCTS
UPDATE

With customized categories for all ongoing
updates now available

Guidebook for New Agents to Start Their Business
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 32

System Navigation

i-Great Link

BALANCED
SCORECARD

(BSC)

By integrating our Balanced Scorecard feature, know your total weighted score
anywhere

Guidebook for New Agents to Start Their Business
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020 33

System Navigation

i-Great Link

and anytime with personalised KPI QUARTERLY, YEARLY, and ANP tracking
report

Guidebook for New Agents to Start Their Business 34
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

i-Great Link

CFF OPTION QTD & YTD

Also, receive Customer Fact Find KPI quarterly and yearly

Guidebook for New Agents to Start Their Business 35
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

System Navigation – i-Great Link

Develop as you go with our personal development guideline

Guidebook for New Agents to Start Their Business 36
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

System Navigation – i-Great Link

FARAID

Find out the Faraid Calculation Distribution at everywhere

Guidebook for New Agents to Start Their Business 37
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

System Navigation – i-Great Link

Personalise Choose your Distribution
your Faraid heir for figure base
Distribution Faraid on Faraid
calculation
distribution

Find out the Faraid Find out the Faraid Find out the Faraid
Calculation Distribution Calculation Distribution Calculation

at everywhere at everywhere Distribution at
everywhere

Guidebook for New Agents to Start Their Business 38
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

System Navigation – i-Great Link

PUSH
SMS

Moreover, receive instant notifications on circulars , updates and contest tracking

Guidebook for New Agents to Start Their Business 39
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Cir – 2019 LEADS
Award IS HERE!

POP-UP

reminders

and reports on-the-go together with pop-up reminders

Guidebook for New Agents to Start Their Business 40
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

System Navigation – i-Great Link

Recruit talents and be rewarded handsomely! The ORGANIZE
more, the merrier. Go forth together. YOUR
INBOX
90 Days Jumpstart Programme

Welcome to GE! We believe your career with us
will succeed via our exclusive 90 Days Jumpstart
Contest.

Congrats! You have qualified for Asia’s Got
Talent. Kindly wait for your prize to be
delivered.

2019 Supremacy Summit Tracking

Hi Nicole, you have achieved PS Supremacy ANP
of RM200,000 Latest Qualification: Elite

2019 Grow2gether WG Challenge

Hi Nicole, your one step closer to achieving the
sales requirement! One more QA to go to!

Receive messages in your inbox where you will find all stored information

Guidebook for New Agents to Start Their Business 41
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

GETB Products

System Navigation – i-Great Link

Download the
Great Link Takaful
App @ i-GreatPartner

Guidebook for New Agents to Start Their Business 42
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

Mobile Point Of Sales (MPOS)

GETB Mobile Point Of Sales (MPOS)

Guidebook for New Agents to Start Their Business 43
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

System Navigation

Mobile Point Of Sales (MPOS)

How to download MPOS iPad apps on iGreatPartner

Click DOWNLOAD, MPOS
Click MPOS Download

Mobile Point Of Sales (MPOS) is a platform for agents

to submit their proposal online. It can benefit agents in
many ways.

Guidebook for New Agents to Start Their Business 44
Great Eastern Takaful Berhad | Confidential and For Internal Use Only | Rev 01 as at 20 Feb 2020

Great Eastern Takaful Berhad (916257 – H)
Level 3, Menara Great Eastern,
303 Jalan Ampang,
50450 Kuala Lumpur