NCD Apprenticeship Pocket Guide

NCD
APPRENTICES

POCKET GUIDE

STAYING SAFE

It’s important that you feel safe when attending
college. All Apprentices will have access to a
Professional Skills Development Programme (PSDP).

This will include topics such as PREVENT, staying safe
online, sexual harassment and Fundamental British
Values (FBV) to ensure you are safe in and out of college.

SAFEGUARDING

Your safety is our biggest priority. Any apprentice who
feels unsafe should report concerns to us as soon as
possible. You can use the online New College Durham
Safeguarding Portal any time of the day or night:
safeguarding.newdur.ac.uk

You can speak to your Apprenticeship Skills
Co-ordinator, a member of NCD’s teaching
team or one of the college’s four Designated
Safeguarding Leads:

Kay Wilson: 0191 375 4089
Main Building, Blue Section B0.17

Emma Crosskey: 0191 375 4907
Main Building, Blue Section B0.08

Karl Fairley: 0191 375 4022
Main Building, Green Section G3.22

Andy Stephenson: 0191 375 4286
Main Building, Blue Section B0.20

ADVICE
SUPPORT
& CAREERS

The ASC Department (Advice Support & Careers) can
provide you with an impartial and confidential service
if you need careers guidance, advice on finances or
personal counselling.

You can book a 1-2-1 appointment by calling into
the ASC Department, located next to the main
reception; or you can call us on 0191 375 4400 or
email [email protected]

LEARNING
SUPPORT

We have a dedicated team of Learner Support
staff for apprentices with disabilities and specific
learning difficulties.
You can drop in to see the team in the main building,
orange corridor 0.22; or you can contact us on
0191 375 4380 or email [email protected]
Higher Apprentices can also access support from the
HE Academic Support Tutor on 0191 375 4485.

PERSONAL
LEARNING
COACHES (PLCS)

The Personal Learning Coaches provide personalised
support and guidance to apprentices when in college,
helping to keep you on track. They can help you with:

CONFIDENCE BUILDING
ORGANISATION AND TIME MANAGEMENT SKILLS
ADJUSTING TO COLLEGE LIFE
MOTIVATION
STUDY SKILLS

Drop into the Coaching and Learning Zone on
the first floor of the Digital Learning Hub (DLH).
Or email [email protected]

STUDENTS’
UNIONS

It is the role of the Students’ Union to ensure that you feel
happy, supported, and able to complete your programme
at New College Durham. The role includes: looking after
your welfare, supporting you to communicate your
thoughts about college life and to provide a range of
activities for you to participate in. You also automatically
become a member of the Students’ Union when you enrol
at New College Durham, so all apprentices can access
the services offered. You can also purchase a TOTUM
card of which you can access discounts and offers from a
number of high profile shops and services.

The Students’ Union is located in the Sports and Music
Building near Starbucks or contact us on 0191 375 4546
or [email protected]

OUR
CAMPUS

We continually invest in our campus, facilities and
resources to give you a modern and stimulating
learning environment. You will find everything you need
in our spacious, state-of-the-art college buildings,
complemented by the most up to date learning
materials, IT facilities, library, Digital Learning Hub, Quiet
Study Room, and the Employability Hub. The Library
offers support to Apprentices and there is access to
the Study Store where resources can be purchased.

As well as being a great place to study, it is also a
great place to socialise and catch up with friends.
We have a hair and beauty salon, gym, dance studio
and multipurpose sports hall, shops, restaurants, and
even a Starbucks and Costa Coffee.

ENRICHMENT
ACTIVITIES

A range of enrichment activities are available to all
apprentices including guest speakers, education visits,
and enrichment sessions that take place every day
between 12pm and 1pm, on Wednesdays between 1pm
and 4pm, and on Fridays between 1pm and 3pm.
Look out for information around the college on how to
sign up for these activities or contact the Students’ Union
on 0191 375 4546 or [email protected]

CONNECTING TO
TO MICROSOFT
OFFICE 365

Apprentices MUST use their college email account to sign
in to college systems such as Office 365 and Teams.
Please do not use your personal email address.

1 Visit www.office.com and login using your college ID email.
2 Login using your college ID email. This is your student number

followed by @newdur.ac.uk e.g. [email protected].

3 Enter your usual password (standard network password).
4 You can find a useful guide to Office 365 at youtu.be/kKaiWjl6ESg

IT
SUPPORT

In the first instance, your tutor will provide support for
you to gain access and use the college IT systems. If you
have any issues or questions, please contact IT Support
desk within the Digital Learning Hub (DLH).
Telephone: 0191 375 4411
Email: [email protected]

USEFUL CONTACT
NUMBERS

Safeguarding/ASC/Main Reception 0191 375 4400
Step 2 Fitness Gym 0191 375 4479
Halo Salon 0191 375 4295
Bistro 1819 (training restaurant) 0191 375 4095
IT Help Desk 0191 375 4416
Library 0191 375 4370
Digital Learning Hub (DLH) 0191 375 4411
Students’ Union 0191 375 4546

newcollegedurham.ac.uk