Management of business records @businessrecord www.businessrecord.com BACHELOR OF BUSINESS ADMINISTRATION(HONS) ISLAMIC BANKINGFACULTYOF BUSINESS AND MANAGEMENT IMR652 MADAM SUHAILA BINTIOSMAN
All praises to Allah and His blessings for the completion of this Group Project. We thank God for all the opportunities, trials and strength that have been showered on us to finish writing the e-magazine. This e-magazine was prepared for the course IMR 652- Management of Business Records. First and foremost, we would like to thank our lecture, Madam Suhaila binti Osman for her guardian, patience, positive encouragement and warm spirit to finish this e-magazine. Our deepest gratitude goes to all of our family members, it would not be possible to write this e-magazine without their support from them. Their prayers for us are what sustained us this far. We offer our special thanks to all my colleagues and everyone that has been supporting our work and helping us during the e-magazine progress until completed. Finally we, would like to thank the Faculty of Business and Management , Universiti Teknologi Mara(UiTM) for giving us this opportunity to study this course and get the opportunity to learn about Management and Business Records (IMR 652) ACKNOWLEDGEMENT I
Records Management which are also known as records and information management is an organizational function devoted to the management of information in an organization throughout its life cycle, from the time of creation or inscription to its eventual disposition. This is about the business records management process from the early stage until the last stages to protect the value of the record. The business record can implement record management process in order to prevent the record being disposed. This is intended to prepare students in understanding the concept and principles of record management in business environment. It also deals with the concept, dimensions, strategies and challenges with the provision of quality customers services in business organizations. Lastly, to explains the various activities that should be taken by organization for protecting vital records from disasters for business continuity. INTRODUCTION II
Introduction TABLE OF CONTENTS Contents Page Group members I 01-03 IMR652 Terms and basic concept of record management Chapter 1 Records lifecycle Chapter 2 An overview of business record management Chapter 3 04-05 06-08 09-10 Acknowledgement II Record Management Standard & Legislation Chapter 4 11-12
Registry and Mail Mangement Chapter 5 TABLE OF CONTENTS Contents Page IMR652 Classification Chapter7 Filling Procedure Chapter 6 Appraisal and Distribution Chapter 8 Emergency Planning and Vital Records Chapter 9 13-17 18-19 20-23 Conclusion 24 25-26 27
GROUP MEMBERS 01 NUR ATHIRA BINTI ISMAIL 2022930425 BACHELOR OF BUSINESS ADMINISTRATION (ISLAMIC BANKING) NUR AISHA BINTI MOHAMAD NORPI 2022926051 BACHELOR OF BUSINESS ADMINISTRATION (ISLAMIC BANKING)
GROUP MEMBERS NUR HIKMAH BINTI NORAZMAN 2022900845 BACHELOR OF BUSINESS ADMINISTRATION (ISLAMIC BANKING) FARHANNA SYAHEERA BINTI ANUWAR 2022782369 BACHELOR OF BUSINESS ADMINISTRATION (ISLAMIC BANKING) 02
GROUP MEMBERS SYED IRFAN IRSYAD BIN SYED MARZLILAN 2022958721 BACHELOR OF BUSINESS ADMINISTRATION (ISLAMIC BANKING) 03
IMR 652 C H A P T E R 1 : T E R M B A S I C O F R E C O R D M A N A G E M E N T BUSINESS RECORD MANAGEMENT I M R 6 5 2
The creation of the archive over 6000 years ago marks the beginning of records management history. In about 4000 B.C, the Sumerians invented the first archive. The Egyptians used it to create and store military documents, expanding the functions of archive. DID YOU KNOW? TERMS BASIC OF RECORD MANAGEMENT INTRODUCTION Controlling all records systematically, from production or reception through processing, distribution, organisation, storage, retrieval and disposal. It is a professional field focused on applying systematic and scientific controls to the recorded data needed to run an organisation's operations Record management controls the creation, maintenance, use, and disposal of records to ensure that the right records are given to the appropriate person at the appropriate time. 04
RECORD MANAGEMENT Data A formalised representation of information that is proper for a computer system. A meaning and knowledge message to the receiver. Known as the smallest file item. Form of document that provides evidence of a business transaction. Records created or received and maintained in any sector agency aside from the public. Records created or received and maintained in any sector agency aside from the public. Records usually but not necessarily non-current records. An indication, sign, testimony, in support of conclusion. Unit within the organisation that is responsible for managing the records of that particular organisation. Building designed or adapted for semi-current records pending their ultimate disposal. Building or part of a building which archives are preserved and made available for consultation. 1. 2. Information 3. Document 4. Records 5. Public records 6. Private records 7. Archives 8. Evidence 9. Registry 10. Records Center 11. Archival repository Authentic Records are a natural output of business. Records are displayed in a static format that cannot be changed after being created. Records are created and received to support business activities and have an official status The creation of the same related data as a result of two business transactions is rare. 1. 2. Static 3. Authority 4. Unique Pursuing claims that are due to someone. To identify who is accountable for a specific action. To describe what happened in the past. To raise a company's reputation by displaying its history of success. To tell us of our past mistakes and provide continuity in charting our future. A i i d i i ki 1. 2. 3. 4. 5. 6 RECORDS MANAGEMENT AREA FUNCTIONS OF THE RECORDS. CHARACTERISTICS OF RECORDS. 05
C H A P T E R 2 : R E C O R D S L I F E C Y C L E IMR652
RECORDS LIFE CYCLE IMR652 Introduction Every record has a lifecycle which could be a few days, or it could be permanent. The records lifecycle is determined by how long it must be retained to meetlegal, administrative, fiscal, and historical requirements. Throughoutthis process, a record must be appropriately managed and regulated for the duration of its existence LIFECYCLE CONCEPT A concept of records which is created is used for so long as it has continuing value and is then disposed of by destruction or by transfer to an archival institution 06
RECORDS LIFECYLE Creation Stage It refers to the reproduction or production of recorded or documented data. This stage begins with the creation or receipt of a record .Records must be created in the finest format available, and they must be of high quality, accurate, valid, and dependable. Distribution and Use Stage After a record is created or received, it passes through a distribution and usage phase. The distribution in the life cycle of a record includes both internal and external distribution and the impact on the entire or a portion of a business. The record is widely used during this phase and must be maintained in an easily accessible location for easy access and use. The record might be kept for a few hours or years, depending on the retention schedule. Disposition It involves records being destroyed. When inactive records retention periods expire, the records life cycle comes to an end. Now that the records are no longer required, the record can be deleted or transferred to archives. At the end of a record’s lifecycle, the records management team must determine whether to destroy or keep the record. Records must be disposed of properly to avoid future issues, whether this involves transferring them to archive storage, another organization, or fully destroying IMR652 Phases of the lifecycle of records Current records Records that are usually use by a person or organization are normally kept in registry or close to their place of origin Semi current records Required only frequently in the conduct of current business. Normally be maintained in a records center or other offsite intermediate storage. Non-current records Records no longer needed for business operations 07
IMR652 08 Goals of record management To produce accurate records and information. To make records accessible to the responsible person To guarantee that records are produced and maintained in the proper forms. To guarantee that records are accessible at the appropriate times and locations. To guarantee that the appropriate records are utilized for making a judgements. To guarantee that records with value are delivered to the archives and data without value are destroyed Examples of organizational risks of record keeping accountability failures Noncompliance with existing law in force There is no proof that a company acted legally or in accordance with a contract. Identifying that missioncritical information is difficult Loss of ownership, rights, and duty evidence. Not enough proof of who knew what and when.
CHAPTER 3: AN OVERVIEW OF BUSINESS RECORD MANAGEMENT IMR 652
A system for handling records throughout their life cycle. These actions included record generation, maintenance, use, and destruction. Everything created as a result of company transactions is contained in records management papers. for instance, written materials, recorded audio, and visual media Business Records Management is a field of management responsibility for the efficient and systematic control of the creation, maintenance, use and disposition of business records The general management business operation is in charge of coordinating and setting up the business operations. Business management oversees the operation and supports staff in achieving their best levels of productivity. By supervising and training new hires, a manager can assist the organisation in reaching its goals and objectives. A fundamental requirement to ensure the efficiency and economy of operation of the business as well as manage and adhere to compliances processes required by the authorized state body It is a sort of business information that includes both paper and electronic records of transactions between two or more parties. Records created while conducting business must be kept as proof and references for future events. Introduction Business Records Record Management Business Management Business Records Management 09
TYPES OF BUSINESS RECORDS By Ai sha I M R 6 5 2 Legal Manufacturing Personnel Taxation Purchasing Administrative Advertising Executives Insurance Conclusion Records type are employed to distinguish between several user classifications and divide user groups for object page customization. 10
CHAPTER 4: RECORD MANAGEMENT STANDARD AND LEGISLATION IMR 652
RECORD MANAGEMENT STANDARD & LEGISTLATION MANAGE RECORDS ACCORDING TO REGULATION REQUIREMENTS INTRODUCTION LEGISLATION IS THE PROCESS OR RESULT OR ENROLLING, ENACTING, OR PROMULGATING LAWS BY A LEGISLATURE, PARLIAMENT, OR ANALOGOUS GOVERNING BODY Regulatory requirements are rules and guidelines put forth by a governing body. By having a document management system, we can manage any audit or inspection with higher solvency and effectiveness The sue of records management systems helps companies propose, apply and develop the necessary policies and procedures, since noncompliance with regulations can lead to significant penalties and affect the continuity of the organization To help organization stay within policiesand procedures of the country they are operating in regarding the relations of information Definition Consequence Function INTERNATIONAL STANDARD : ISO 15 489 intended for use by managers or organizations 11
TYPES OF REGULATIONS AND GUIDELINES LEGISLATED BY MALAYSIA NATIONAL ARCHIEVE AND MAMPU NATIONAL ARCHIEVES ACT OF MALAYSIA ARAHAN PERKHIDMATAN BAB 4 aRAHAN PERBENDAHARAAN NO. 150 surat perkeliling am bill.1997 bafia banking and financial institution act. the statutes of limitation surat - surat pekeliling perbendaharaan bil 9,1986 GUIDELINES ON THE MANAGEMENT AND PRESERVATION OF ELECTRONIC MAIL 12
CHAPTER 5: REGISTRY AND MAIL MANAGEMENT IMR 652
Objectives: To provide rapid handling and accurate delivery of mail throughout the agency at a minimum cost. What is Registry? A unit within organization that manage current records Type of Registry Centralized Definition: The control comes from one location It control the following components: 1. 1.The records system 2.The records staff 3.The allocated space for the registries The records equipment and supplies Decentralized Definition: Various units / divisions have their own small registry units. All the registries will have their 1) Own record systems 2) Record staffs 3) Records equipment and supplies Mail Management Mail Room Objectives: A space/room in an agency allocated for mail management. It provides a vital to department/agency. Advantages of Centralized Registry 1.Uniform policy direction 2.Centralized mail operations 3.Centralized messenger services 4.Uniform classification scheme 5.Uniform scheduling and disposal standards and practices Advantages of Decentralized Registry 1.Easy access to information 2.Faster retrieval 3.Speedier decision making Functions of Registry To house the entire series of records in a particular department Monitors the movement of records or files. Officially dispatching and receiving all letters Ensures that the action to be taken on a file is brought to the attention of the staff concerned. 13
COMPONENTS OF REGISTRY INDEX SLIP Mail Room (Mail Management) To Register Correspondence To Register File Register Book Register book Index slip Track card/charge out card KIV system Action slip Sub jackets and temporary files 1. 2. 3. 4. 5. 6. To Register Correspondence Refer to all possible references made to all particular code, word, or phase that are found in a file reference number. Exp: Arkib Negara Malaysia. Are arrange in either alphabetical or numerical order Index slip/card is simple since its allow the process of Advantages Officers only need to know the reference number or the file title. Easy to look through the alphabetical index for any word/phrase Disadvantages Staff will not know the total number of files that have been charge out / borrowed rearrange/insert/re-insert/remove. that comes close to the subject. To Register File File Room (File Management) TOOLS AVAILABLE IN REGISTRY 1.Contain the records of inward and outward correspondences 2. Contain details such as: - Name of sender - Name of recipient - Title of correspondence - Date of correspondence - Date of receipt, etc 3.Advantages: To indicate the number of correspondence created within a year To projected the number of files to be created 1.Contain the records of created and closed files. 2.Contain details such as: - File code number - Date of file opened - Date of file closed 3.Advantages: - To indicate the number of files created within a year - To indicate the creation date of file 14
1.Contains information about the borrower, the date that the file was borrowed, name of records, contact number (phone or email) and date returned. 2. Insert in each and every files. 3. File that are indicated on the card which is then removed and kept separately along with other cards for files similarly borrowed. 4.The cards are arranged in sequence. 5. When the file return, the card is re-inserted in the file 1.Show the number or files that have been borrowed. 2.Easy to determine whether the borrower has lost it or the file has been misplaced. 3.Charge out card is much lesser than index card. 4.Easy to arrange and make reference. TRACK CARD/ CHARGE CARD ADVANTAGES Awaiting reply information that expected to be received a particular point in the future. Awaiting particular dateline that has been given for an officer to complete the works. Facilitate the transfer of file that presently being used by a particular officer to another officer who need it for other transaction. 1. 2. 3. KIV SYSTEM (KEEP IN VIEW) 15
ELEMENTS IN PLANNING THE LAYOUT OF THE MAIL ROOM 1. Reduction of the distances for the movement of mail and personnel 2. Rate of workflow 3. Use of all spaces (Horizontal & Vertical) 4. Flexibility of arrangement – changing demands 5. Convenience – Servicing and maintenance 6. Security Operating The Mail Room 1.Conduct survey to determine volume of mail. 2.Where and when mail must delivered. 1.Allocation of duties and responsibilities. 2.Systematic use of resources (staff, time, budget). 1) Planning 2) Organizing 3) Coordinating 4) Budgeting Mail Operation A series of tasks performed by mailroom personnel in moving an agency ’ s written communications. The components of mail operation are: 1.Sort incoming mails 2.Segregate and deliver direct delivery mail 3.Deliver material to registry 4.Process incoming mail 5.Process incoming valuable in mails 6.Prepare and dispatch outgoing mail File Management THE IMPORTANT OF 3 STAGES OF RECORDS MANAGEMENT 1.File Creation – The file number and file title need to be indicated. The date the file was created is important detail on the file cover. 2.File Use & Maintenance – In this phase, the concern is with speedy retrieval of information. The file movement grid (minute sheet) is provided on most file covers. 3.File Disposition – Final stage of records management. The action to be taken on the file must be indicated clearly on the file cover 16
OPENING NEW FILE 1.Filing the records (papers and files) 2.Verifying the records to be filed and maintaining an accuracy control. 3.Verifying Issuing the records in the form of files 4.Controlling the location of the issued files 5.Opening a “Keep In View” (KIV) system FILE MANAGEMENT FILE ROOM ASPECT The physical file has 3 components : 1)Cover (Title page) – To protect the content and act as a title page. 2)Contents (Inward correspondence, internally generated documents & copies of outward correspondence) 3)Treasury Tags 1.Clean, neat and orderly appearance 2.File cabinets or the modular shelf filing bays must be maintained with orderliness 3. Charge-out and other control guides must be properly maintained FILE ROOM MANAGEMENT FILE FORMAT (COMPONENTS OF FILE) A new file should be opened when: 1.A new subject arise within administrative process 2.Relevant documents need to be filed 3.An existing subject subdivides into new discrete subjects 4.New subject needs new files or sub-files RULES FOR OPENING NEW FILE 1.Each file must relate to a single subject or transaction 2.Each file should have a title that describes its content precisely, concisely and uniquely 3.Each file should be classified and coded within the registry’s classification scheme. 4.Each file must be documented 5.Each file location must be recorded in the files control tools or documentation. 17
C H A P T E R 6 : F I L L I N G T E C H N I Q U E S IMR 652
FILING TECHNIQUES iling means keeping documents in a safe place and being able to find them easily and quickly. Documents that are cared for will not easily tear, get lost or dirty. A filing system is the central recordkeeping system for an organisation.. It helps you to be organised, systematic, efficient and transparent ile is an arranged collection of documents. A file Folder is a kind of folder that holds papers and ,money together for organization and protection. File folders usually consists of a sheet of heavy paper stock or other thin, but stiff, material which is folded half, and are used to keep paper documents. F INTRODUCTION FIRST F WHY IMPORTANCE OFFILING RECORDS SECOND 18
EQUIPMENT IN FILLING Filing Cabinet - It is used to keep flat files and suspension or hanging files Steel Cabinet - It is used to keep big files that need to be locked up Date Stamp - It is used to date stamp documents that are received on daily basis so that they are filed in chronological order and so we have a record of when we received the document Register - It is used to record files taken out and files returned Filing shelves - It is used to file box files Box Files - This is a big file that is used to keep big documents that cannot go into a filing cabinet. Clip folders - they are used for documents that need to be taken out very often; they hold documents tightly so that they do not fall out. Folders - paper or cardboard folders are used to keep loose documents together. The folders are placed inside suspension or box files. Suspension file - the suspension files are used to keep documents in filing cabinets. The files are put into the drawers upright. The suspension files hangs down from the cradle. These files always remain in the cabinets but folders inside them can be taken out. Box files - they are used to keep big documents including magazines and books. Lever arch files - documents are kept firm in these files and allow one to look at documents without taking them out of the file. THIRD 19
C H A P T E R 7 : C L A S S I F I C A T I O N IMR 652
I N TR O DUCT I O N The concepts and principles of managing records fall under IS0 15489- 1:2016, which applies to management of records in any form or structure for all types of organizations over a period of time. Records management is a requirement for many governmental agencies and businesses, and provides evidence of an organization's compliance and conduct this serves as proof during audits and legal cases and failing to produce well-maintained records could cause fines or penalties. 20
PROCESS OF MANAGING RECORDS CAPTURE REGISTRATION STORAGE CLASSIFICATION ACCESS AND SECURITY CLASSIFICATION IDENTIFICATION OF DISPOSITION STATUS USE AND TRACKING IMPLEMENTATION OF DISPOSITION 21
To describe file's context. To enable the records to be fixed representation of action & retrieve as well as rendered meaningful. 2. Electronic records system capture metadata CLASSIFICATION CAPTURE Determining a record should be kept. Includes records creation & received. Decision to capture the records are based on analysis of organizations' business & accountability. 1. Paper records system Physically placed into chronological sequence in a file/folder. Papers added to be numbered sequentially. Additional indexing points to ensure specific documents can be located. Registration To provide evidence that a record has been created. Record brief descriptive information about the record in register & assign the record in unique identifier (classification number) 22
CLASSIFICATION FARHANNA SYAHEERA editor TO CLASSIFY THE SYSTEM THAT RELATED TO BUSINESS BENEFITS : FUNCTIONS. ALPHABETICAL - PREFERABLY FOR LESS THAN 50 FILES. FUNCTION & ACTIVITY ADMINISTRATIVE SYSTEM CODING SYSTEM - CONSIST OF NUMBERS, LETTERS OR COMBINATION OF BOTH - USED IN DESIGNING & ARANGGING SUBJECT - FACILITATES FILING, RETRIEVAL & REFILING OF RECORDS SIMPLE PERMIT ADDITIONS & DELETIONS ARRANGED BYRELATED SUBJECTS EFFECTIVE AID TO SERVICES AID TO RESEARCH AID TO DOCUMENTATION AID TO PRESERVATION AID TO DISPOSAL AID TO ECONOMY RESULT IN BETTER, FASTER & CHEAPER HIERARCHICAL - GENERAL TO SPECIFIC SYSTEM STRUCTURE : Eps. 07 TYPES OF SUBJECT CLASSIFICATION SYSTEM. CHARACTERISTICS IDENTIFIES ALL OF THE ORGANIZTIONS' ACTIVITIES & LOCATES THEM IN THE FRAMEWORK OF ITS STATED OR MANDATED MISSION ON PURPOSE. HOUSEKEEPING RECORD -REFLECT TO ADMINISTRATIVE PROCESS FUNCTIONAL RECORD - REFLECT TO MAIN FUNCTION OF ORGANIZATION 23
CHAPTER 8: APPRAISAL AND DISPOSITION OF RECORD IMR 652
Contains evaluation decisions and the prescriber's disposal action in one document. Often referred to as a Retention Schedule. This timetable outlined the procedures for moving records from the agency records office to the records center. These schedule also provide instructions for the eventual disposal of the records, either by destruction or by transfer to the archival institution. Formation of department committee Collecting data and formation Appraise the records Preparation of records inventory DISPOSAL SCHEDULE APPRAISAL Friday, 20 Jan 2023 Process to determine the value of the records The first step is determining what records must be retained for their continued usefulness to their producers and users for their business activities, and how long they should be kept. Secondly is the process of deciding what records have an enduring value for the purposes other than those for this they were created. for instance historical research. Appraisal: Records Appraisal Process Preparation of retention schedule 24
CHAPTER 9: EMERGENCY PLANNING AND VITAL RECORDS CARE IMR 652
To ensure the best possible recovery in the event of a disaster involving the loss of records or damage to records. Why implementing an emergency plan? Guidelines and procedures are set by an organization to be employed in the case of an emergency or catastrophe in order to avoid or minimize damage to the organization, its people, and its resources. What is the purpose of Emergency Plan? Records deemed critical to the continuation of orderly administration in the event of catastrophic loss. Examples: Such losses are fire, flood, heavy snow and war. What is Vital Records? EMERGENCY PLANNING AND VITAL RECORDS CARE Staff must aware the existence of vital records and condition Must be preserved and retrieval Make a duplication Ways to manage vital records: 25
ELEMENT CAUSE ACTION TOWARD DISASTER EMERGENCY PLAN FLOOR PLAN ADDITIONAL 5 COMPONENTS 26
CONCLUSION In conclusion, a process for managing business records must be used in order to maintain record productivity. This process includes all stages, which begin with record captured and ended with record disposal. Records should be classified based on their document, title, date, and time. We must categorize these records with subject matter such as personal information, state details, military details, and proper security. We also recognize the importance of properly storing records in order to protect their value and confidentiality. Furthermore, the record is easily retrievable. The records must also be disposed of in accordance with the National Archives Act standard policies. 27
REFERENCES Malak, H. A. (2022, December 16). What is Records Lifecycle: The Complete Guide. Information Management Simplified. https://theecmconsultant.com/what-is-recordslifecycle/ MindTools | Home. (n.d.). MindTools | Home. Retrieved January 21, 2023, from https://www.mindtools.com/ahjudzv/7-tips-foreffective-file-management Laws and Major Regulations Related to Records Management. (2015, September 11). Information Governance, 385–395. https://doi.org/10.1002/9781118433829.app2 Records appraisal and disposal. (n.d.). Department of Territory Families, Housing and Communities. https://tfhc.nt.gov.au/heritage,- libraries-and-archives/library-and-archivesnt/government-recordkeeping/recordsappraisal-and-disposal Kim, E. (2023, January 18). Importance of Records Classification & Tips to Improve Filing Accuracy. https://blog.collabware.com/2012/11/20/recordclassification?hs_amp=true
Criteria Marks allocate d 1Poor 2Moder ate 3Satisfa ctory 4Good 5Excelle nt C P A MarksObtained Introdu ction(co ntent overvie w) 15% Introdu ction is not interesti ng and poorly present ed. Introdu ction is less interesti ng Introdu ction is appropri ately interesti ng Introdu ction is interesti ng Very interesti ng. M/5 X 15 = Critical Thinkin g(ability to evaluate the issues) 30% Failed to evaluate underlyi ng issues Able to identify some of the underlyi ng issues. Adequa tely address ed issues and assumpt ions Good descript ion of issues and assumpt ions. Compre hensive descript ion of issues and assumpt ions. M/5 X 30 = Spelling and Gramm ar(error free) 15% Numer ous errors in spelling and gramma r Some errors in spelling and gramma r distract the reader Spelling and gramma r are satisfact ory Meet normal conventi ons of spelling and gramma r The writing is almost errorfree in terms of spelling and gramma r M/5 X 15 = Original ity(abilit y to deliver own ideas) 15% Most of the review were plagiaris ed Plagiari sed with minimal original work Less plagiaris ed Work with minimal plagiaris m Original Work. M/5 X 15= Conclus ion(abili ty to wrap upthe issues) 15% Minimal discussi on of the issues but not relevant Minimal discussi on of the issues Sufficie nt discussi on of the issues Good discussi on of the issues Relevan t and thoroug h discussi on of the issues M/5 X 15 = Format( report writing format) 10% More than 4 element s are not include d Less than 4 element s are not include d Less than 2 element s are not include d Format are not in order Follow the report writing format M/5 X 10 = Overall Assessm ent 100% Course Name: MANAGEMENT OF BUSINESS RECORDS Student’s Name: 1) Nur Athira binti Ismail (2022930425) 2) Nur Hikmah Binti Norazman(2022900845) 3) Nur Aisha binti Mohamad Norpi(2022926051) 4) Farhanna Syaheera binti Anuwar(2022782369) 5) Syed Irfan Irsyad bin Syed Marzlilan(2022958721) Lecturer’s Name: SUHAILA OSMAN Course Code: IMR 652 Group:JBA 2493B E-Magazine Rubrics
( 2 0 2 2 9 3 0 4 2 5 ) ( 2 0 2 2 9 0 0 8 4 5 ) ( 2 0 2 2 9 2 6 0 5 1 ) ( 2 0 2 2 7 8 2 3 6 9 ) ( 2 0 2 2 9 5 8 7 2 1 ) IMR 652 IMR 652 BUSINESS AND RECORD MANAGEMEN T