testing 1234

Counselling
 Services
 F2016
 

Results
 Based
 Planning
 

 
Impact:
 
 Capilano
 University
 students
 successfully
 complete
 their
 academic
 and
 educational
 goals.
 


 

Counselling
 Services
 

Outcome
 1
 
 Through
 educational
 courses
 and
 workshops,
 students
 learn
 intra-­‐and
 inter-­‐personal
 skills
 in
 managing
 on
 and
 off
 campus
 obstacles
 to
 their
 academic
 
success.
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 

1.
 
 University
 Success
 Strategies
 course
 (US100)
 

1
 
 
 
 Increase
 enrollment
 of
 
 Identify
 student
 groups
 
 
 
 
underprepared
 students
 who
  a.  
 Identify
 and
 define
  Existing
 Resources
 
 
will
 benefit
 from
 the
 course
 
  target
 group
 of
  •   Registrar’s
 office
 support
 
students
 based
 on
  •   Department
 Coordinator
  •   #
 of
 students
 enrolled
 in
 
data
  •   Advising
 Support
 to
  USS100Enrollment
 
b.  
 Work
 with
  •   Counsellors
  persuade
 students
 who
  number
 
institutional
 Research
  lack
 skills
 to
 enroll
 in
 
to
 create
 a
 automated
  •   DDA
  USS100
  •   %
 of
 students
 placed
 on
 
way
 to
 identify
 at-­‐risk
  academic
 alert/academic
 
students
 requiring
  •   Dept
 assistant
  •   Resources
 for
 marketing
  probation
 enrolled
 in
 the
 
this
 support
  are
 required
 to
 ensure
  class.
 
c.   Work
 with
 IR
 to
 collect
  •   Student
 records
  campus
 wide
 awareness
 
data
 on
 impact
 of
  of
 USS100
 and
 its
  •   Students
 report
 
course
 on
 targeted
  •   Written
 promotional
  benefits
 to
 students
  awareness
 of
 the
 benefits
 
student
 performance
  materials
 
  of
 taking
 the
 course
 


  •   Institution
 Research
 
 
Marketing
 
•   IT
 
a.   Target
 marketing
 to
 
 
students
 on
 
 
academic
 
alert/academic
 
 
probation
 and
 
 
encourage
 them
 to
 
 
take
 the
 course
 
 

 
b.   Request
 Registrar’s
 
office
 to
 generate
 
lists
 of
 students
 on
 
alert
 and
 probation.
 

c. D  evelop
 and
 revise
 
promotional
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 

2
 
 USS
 100
 students
 will
  materials
 (written,
  Existing
 Resources
  •   Relevant
 learning
  •   #
 of
 students
 successfully
 
develop
 skills
 for
 their
  social
 media.)
  objectives
 and
  complete
 the
 course
 
academic
 success
  d.   Send
 targeted
  •   Department
 Coordinator
  experiences
 based
 on
 
students
 letters
 and
  •   Counsellors
  data
 and
 feedbacks.
  •   %
 of
 students
 who
 are
 on
 

  electronic
 messages
  •   DDA
  academic
 alert/academic
 
with
 information
  •   Dept
 Assistant
  •   Effective
 data
 and
  probation
 who
 make
 

  showing
 them
 how
  technology
 support
  improvement
 in
 their
 
enrolling
 in
 the
  •   Course
 outlines
  academic
 performance
 
course
 can
 help
  •   Course
 materials
  •   Adequate
 time
 available
  compared
 to
 those
 who
 did
 
them
 be
 more
  •   Textbook
  for
 individual
 support
 for
  not
 enroll
 in
 the
 course
 and
 
successful
 using
 
  at
 risk
 students
  to
 those
 who
 did
 not
 
data
 
  complete
 the
 course
 
e.   Develop
 Social
 
 
 
media/electronic
 
 
  •   %
 of
 enrolled
 students
 in
 
bulletin
 board
 
  USS100
 who
 are
 retained
 at
 
message
 
 
f.   Increase
 awareness
 
  2
 
of
 the
 course
 
within
 the
 
university
 
community:
 
Admin,
 Staff,
 Faculty
 
 
Student
 services
 
Student
 union
 

 


 

Curriculum
 
a.  
 Update
 curriculum
 
based
 on
 student
 
needs
 
b.   Update
 course
 
objectives
 and
 
learning
 experiences
 
based
 on
 relevant
 
theories,
 national
 and
 
local
 data,
 evaluations
 
and
 feedbacks.
 


 

 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 


  Assessment
 
  Requested
 Resources
  Capilano
 compared
 to
 
a.   Develop
 tools
 to
  those
 who
 did
 not
 complete
 
assess
 pre-­‐
 and
 post-­‐
  •   Assessment
 tools
  the
 course
 
 
course
 changes
  development
 
  •   Students
 perception
 of
 the
 
b.   Work
 with
 IR
 to
  value
 of
 USS100
 to
 their
 
collect
 data
 on
 
  academic
 success
 
student
 performance
 
  •   Students
 report
 an
 increase
 
in
 course
 compared
  in
 self-­‐management
 skills
 
to
 their
 performance
  on
 the
 Pre-­‐
 and
 post-­‐
 
in
 other
 enrolled
  course
 self-­‐assessment
 
classes
  results
 
 
c.   Work
 with
 IR
 to
 
 
collect
 data
 on
 
comparisons
 of
 
student
 performance
 
in
 courses
 compared
 
to
 eligible
 students
 
for
 USS
 100
 


 
Course
 assessment
 tools
 

a.   Develop
 Course
 
Evaluation
 and
 
feedback
 

b.   Gather
 feedback
 from
 
enrolled
 students
 of
 
their
 learning
 
experience
 

c.   Gather
 input
 from
 
students
 placed
 on
 
academic
 
alert/academic
 
probation
 of
 what
 
skills
 they
 need
 

d.   Prepare
 summative
 &
 
formative
 assessment
 
report
 

e.   Implement
 
assessment
 tools
 

 

3
 

 

 

Counselling
 Services
 

Outcome
 1
 
 Through
 educational
 courses
 and
 workshops,
 students
 learn
 intra-­‐and
 inter-­‐personal
 skills
 in
 managing
 on
 and
 off
 campus
 obstacles
 to
 their
 academic
 
success.
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 

2.  
 Student
 Success
 Workshops
 


 
  Marketing
 
 
 
 
1
 
 
 Increase
 attendance
 of
  a.   Develop
 and
 revise
  Existing
 Resources
 
 
students
 who
 will
 benefit
  •   Faculty
 and
 staff
 support
 
from
 the
 success
 workshops
  promotional
 materials
  •   Department
 Coordinator
  and
 understanding
 of
 the
  •   #
 of
 attendees
 in
 various
 
(written,
 social
 media.)
  value
 of
 student
 success
  face
 to
 face
 workshops
 by
 
b.   Develop
 Social
  •   Counsellors
  workshops
 to
 students
  workshop
 type
 
media/electronic
 bulletin
 
board
 message
  •   DDA
  •   Advisors
 understand
 and
  •   #
 of
 visits
 to
 online
 
c.   Increase
 awareness
 of
 the
  promote
 student
  workshops
 
workshops
 within
 the
  •   Dept
 Assistant
  participation
 
university
 community:
  •   Student
 perceptions
 of
 
•   Written
 promotion
  •   Resources
 for
 marketing
  the
 value
 of
 success
 
Admin,
 Staff,
 Faculty
 
  materials
  workshops
 to
 their
 
Student
 services
  •   Software
 and
 IT
 support
  academic
 success
 
Student
 union
 
 
 

 
  •   Student
 report
 awareness
 
Workshops
 
 
  of
 the
 benefits
 of
 
a.   Offer
 workshops
 at
  Requested
 Resources
  participating
 in
 success
 
time
 convenient
 for
  workshops
 to
 their
 class
 
students
 to
 attend:
  •   Admin/Instructors/Staff
 
Gather
 information
 on
  •   Faculty
 report
 awareness
 
students’
 preference
  •   Software
 for
 creating
  of
 the
 benefits
 of
 student
 
of
 workshop
 time
  video
 version
 of
 the
  participation
 in
 success
 
workshops
  workshop
 to
 their
 class
 
 

 
b.   Offer
 workshops
 in
  •   IT
 support
 for
 creating
 
video
 version
 of
 the
 
different
 formats
 to
  workshops
 and
 upload
 
increase
 attendance
  online
 
c.   Offer
 in-­‐class
 
workshops
 to
 
 
instructors
 
 
d.   Encourage
 faculty
 to
 
 
provide
 incentives
 for
 
 
participation:
 
 e.g.,
 
class
 time,
 bonus
 


  4
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 

2
 
 Students
 develop
 the
 skills
  credit,
 recognition
 of
  Existing
 Resources
  •   Students
 understand
 the
  •   Student
 perceptions
 of
 the
 
necessary
 for
 their
 academic
  completion
 
success
  e.   Create
 video
 version
 of
  •   Counsellors
  benefits
 to
 their
  value
 of
 success
 workshops
 
the
 workshop
 to
 be
  academic
 success
 and
  to
 their
 academic
 

  accessible
 online
  •   DDA
 
f.   Create
 web
 counter
 for
  enroll
 in
 relevant
  performance
 
online
 workshops
 visit
  •   Dept
 Assistant
 

 
  workshops
  •   Faculty
 perceptions
 of
 the
 
Workshop
 Topics
 &
 Content
 
 
a.   Develop
 workshops
 
  •   Faculty
 understand
 the
  value
 of
 success
 worksops
 
that
 meet
 students’
  Requested
 Resources
 
needs
 based
 on
 data
  benefits
 to
 their
 student’s
  to
 academic
 performance
 in
 
b.   Update
 workshop
  •   Assessment
 tools
 
content
 based
 on
  development
 
  academic
 success
 and
  their
 classes
 
 
assessment
 and
 
evaluation
 data
 and
 
  encourage
 their
 students
  •   Students
 report
 an
 increase
 
best
 practice
 
  to
 enroll
 in
 relevant
  in
 self-­‐management
 skills
 


  workshops
 or
 invite
  on
 the
 post-­‐
 workshop
 self-­‐
counsellors
 to
 develop
 
Assessment
 
  assessment
 
a.   Develop
 and
  and
 offer
 specialized
 
Administer
 workshop
  •   %
 of
 participating
 students
 
evaluations
 at
 the
 end
  workshops
 for
 their
 
of
 each
 workshop
  in
 success
 workshops
 who
 
b.   Gather
 feedbacks
  classes.
 
  are
 retained
 at
 Capilano
 
from
 students
 of
 their
 
learning
 experience
 
  compared
 to
 those
 who
 did
 
c.   Gather
 feedbacks
 
  not
 participate
 
from
 students
 on
 
  •   course
 grades
 of
 
relevance
 and
  participating
 students
 
effectiveness
 work
 
workshop
 topics
  compared
 to
 non-­‐
d.   Develop
 tools
 to
 
assess
 post-­‐
 workshop
 
changes
 
e.   Update
 workshop
 
learning
 experiences
 
based
 on
 relevant
 
theories,
 national
 and
 

participating
 students
 


  5
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 

local
 data,
 evaluations
  •   Semester
 GPA
 of
 
and
 feedbacks.
  participating
 students
 
compared
 to
 non-­‐

  participating
 students
 

 

 
 

 
 

Counselling
 Services
  Indicators
 
Outcome
 2
 
 Through
 direct
 intervention,
 students
 address
 obstacles
 to
 their
 academic
 success
 and
 learn
 ways
 to
 manage
 them.
 

 
Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  •   #
 and
 %
 of
 students
 aware
 

1.
 
 
 Counselling
 appointment,
 Crisis
 intervention/Drop
 in
 service,
 and
 Wellness
 Events
  of
 the
 different
 services
 
provided
 by
 Counselling
 
1.   Students
 are
 aware
 of
 
 Marketing
 
 
  Services.
  Comment [Office2]: 7
 counsellors
 including
 SC
 
counselling
 services
  a.   Information
 about
 the
  Existing
 Resources
 
  •   #
 and
 %
 of
 student
  counsellor
 
and
 its
 benefits
 to
  counselling
 services
 is
  appointments
 divided
 into
  Comment [Office1]: Split
 two
 results
 into
 result
 1
 &
 
their
 academic
  developed
 and
 made
  •   Department
 Coordinator
  •   Admin,
 faculty,
 and
 staff
  different
 categories
 of
  result
 2
 
success
  available
 in
 various
  must
 understand
 the
  support
 

  formats:
  •   7
 Counsellors
  services
 offered
 by
  •   #
 and
 %
 of
 admin,
 faculty,
  Comment [Office3]: Move
 from
 result
 4.
 
o   Student
  Counselling
 Services
 and
  staff
 who
 refer
 students
 to
 
information
  •   DDA
  be
 willing
 to
 refer
  Counselling
 Services.
 
sheet
  students
 who
 need
 them
  •   #
 and
 %
 of
 admin,
 faculty,
 
o   University
  •   Dept
 assistant
  staff
 aware
 of
 the
 kinds
 of
 
web
 site
  •   Admin,
 faculty,
 and
 staff
  services
 provided
 by
 
o   Social
 media
  •   Counselling
 Services
 web
  must
 be
 willing
 to
 learn
  Counselling
 Services.
 
b.   Staff
 an
 information
  site
  how
 to
 better
 equip
  •   Student
 perceptions
 of
 the
 
booth
 during
 student
  themselves
 in
 supporting
  value
 of
 the
 service
 they
 
orientation
 and
  •   CapUSafe
 and
 CSU
 Apps
  student
 concerns
  receive
 from
 Counselling
 
periodically
 
  Services
 
throughout
 the
 year.
 
  •   Information
 on
 mental
  •   Student
 perceptions
 of
 the
 
Requested
 Resources
  health
 and
 wellness
 are
  effects
 their
 counselling
 

  readily
 accessible
 in
  assistance
 and
 its
 impact
 on
 
Staff
 &
 Faculty
 Support
  •   Survey
 development
 tool
  different
 formats
 (e.g.,
 
brochure,
 info
 sheets,
 
a.   Increase
 Admin,
  •   Scheduling,
 record
  online
 resources,
 blogs.)
 
faculty,
 and
 staff
  keeping,
 data
 collecting
 
 
knowledge
 of
 the
  software
 program
 
counselling
 services
 
•   Resources
 for
 marketing
 

 

 


 

 

 


  6
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 


  and
 how
 to
 refer
  their
 retention
 and
  Comment [Office4]: Move
 from
 
 result
 3
 
students
 in
 needs.
  improvement
 of
 school
 
b.   Inform
 new
 faculty
  performance
 
and
 staff
 of
  •   Student
 perceptions
 of
 the
 
counselling
 services
  value
 of
 problem
 solving
 
resources
 for
  and
 emotional
 
students
 at
 new
 staff
  management
 skills
 to
 their
 
and
 faculty
  academic
 and
 personal
 
orientation
  success
 
c.   Develop
 information
 
 
package
 on
 
 
counselling
 services
 
and
 how
 to
 make
 
referral
 and
 
disseminate
 it
 to
 all
 
admin,
 faculty,
 and
 
staff
 
d.   Provide
 Counselling
 
services
 information
 
available
 on
 admin,
 
faculty,
 staff
 
resources
 web
 page.
 
e.   Conduct
 “How
 to”
 
respond
 and
 refer
 
students-­‐in-­‐need
 
training
 to
 admin,
 
faculty
 and
 staff
 
f.   Develop
 
questionnaires
 and
 
surveys
 for
 admin,
 
faculty,
 staff,
 and
 
students
 to
 gauge
 
their
 awareness
 of
 
the
 counselling
 
services
 and
 its
 value
 
to
 student
 success
 

 

 

 

7
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 
•  
 
2.
 
 Students
 increase
 their
  Services
 to
 students
 
  •   %
 of
 participating
 students
 
understanding
 of
 obstacles
 to
  a.   Provide
 counselling
  who
 now
 feel
 better
 
their
 academic
 success/career
  interventions
  equipped
 to
 solve
 problems
  Comment [Office5]: Split
 into
 result
 1
 &
 result
 2
 
decision-­‐making
 process
 and
  b.   Provide
 career
 and
  and
 overcome
 obstacles
  Comment [Office6]: Added
 
learn
 ways
 to
 resolve
 them
  personality
  preventing
 them
 from
 
assessment
  achieving
 their
 career
 and
  Comment [Office7]: Move
 from
 result
 4.
 
academic
 goals
  Comment [Office9]: Move
 from
 result
 4.
 

 
 
Consultation
 to
 admin,
 
faculty,
 and
 staff
  •   Student
 scores
 on
 the
 pre-­‐
 
and
 post-­‐counselling
 self-­‐
a.   Develop
 survey
 and
  assessment
 on
 
gather
 feedback
  psychological
 and
 
concerning
 the
  emotional
 well-­‐being,
 
consultation
  problem
 solving
 and
 
experience
  emotional
 management
 
skills.
 
b.   Develop
 information
 
package
 on
  •   #
 and
 %
 of
 students
 who
 
Counselling
 Services
  are
 at
 risk
 academically
 
and
 how
 counsellors
  make
 improvement
 in
 their
 
provide
 support
 to
 all
  academic
 performance
 
admin,
 faculty,
 and
  compared
 to
 those
 who
 did
 
staff
 for
 increasing
  not
 seek
 counselling
 help.
 
their
 ability
 to
 
identify
 and
 refer
 at-­‐ •   #
 of
 students
 who
 are
 
risk
 students
 in
 need
  retained
 at
 Capilano
 after
 
of
 Counselling
  taking
 advantage
 of
 
Services
  counselling
 services.
 


  •   Faculty
 perceptions
 and
 
Assessment
  satisfaction
 concerning
 
their
 consultation
 
a.   Develop
 tools
 to
  experience
 
assess
 pre-­‐
 and
 post-­‐
counselling
 changes
  •  
 

b.   Implement
 
assessment
 tools
 

c.   Develop
 evaluation
 
questionnaire
 to
 
gather
 feedback
 from
 
student
 clients
 about
 
their
 counselling
 
experience
 and
 its
 


  8
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 

impact
 on
 their
  •   Average
 waiting
 time
 for
  Comment [Office8]: Move
 from
 3.
 
quality
 of
 life
 and
  students
 seeking
 
3.
 Students
 receive
  academic
 experience
  Requested
 Resources
  •   Students
 must
 be
 aware
  appointments
 
appropriate
 and
 timely
 
 
  of
 the
 services
 offered
 by
 
counselling
 services
 as
 needs
  •   Assessment
 tools
  Counselling
 Services
 and
  •   Average
 waiting
 time
 for
 
arise
  Data
  be
 willing
 to
 ask
 for
 help.
  students
 in
 crisis
 
a.   Collect
 and
 analyze
  development
  appointments
 
4.
 Counsellors
 have
 the
  students
 counselling
  •   Survey
 development
 
 
capacity
 to
 increase
 in
 student
  need
 throughout
 the
  •   Data
 collection
 
  •   Counselling
 services
 
 
psychological
 and
 emotional
  year
 to
 identify
 the
  •   Scheduling,
 record
  •   Students’
 perception
 of
 a
 
health
 and
 their
 skills
 in
  trend.
  must
 be
 provided
 to
 
problem
 solving
 and
  b.   Develop
 a
 data
  keeping,
 data
 collecting
  students
 by
  positive
 counselling
 
emotional
 management.
  collection
 system
  software
 program
  professionally
 trained
  experience
 and
 its
 effect
 of
 
documenting
 types
 of
 
  therapists
 who
 have
  their
 continuation
 of
 

  requests,
 support
  enrollment
 and
 
need
 categories,
  Requested
 Resources
 
gender,
 age,
 
  9
 
degree/certification
 
type,
 service
  •   Funding
 for
 professional
 
provided
 etc.
  development
 
c.   Create
 and
 
administer
 a
 student
 
 
survey
 to
 identify
 
counselling
 needs
 of
 
Capilano
 students
 


 
Services
 

a.   Ensure
 adequate
 
numbers
 of
 
counseling
 
appointments
 are
 
made
 available
 to
 
students
 in
 need
 


 

Professional
 Development
 
a.   Identify
 counsellor
 
needs
 for
 
professional
 
development
 related
 
to
 serving
 the
 needs
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 

5.
 Students
 increase
 their
  of
 Capilano
 students
  knowledge
 and
  improvement
 of
 school
 
awareness
 of
 on
 and
 off
  and
 their
 academic
 
campus
 resources
 and
 their
  and
 personal
 success
  experiences
 working
 with
  performance.
 
mental
 health
 and
 wellness.
  b.   Offer
 cousnellors
 
relevant
 professional
  post-­‐secondary
 student
  •   Student
 scores
 on
 the
 Pre-­‐
 
development
  population.
  and
 post-­‐
 counselling
 self-­‐
opportunities
 to
 keep
 
up-­‐to-­‐date
 with
  •   Time
 off
 and
 funding
 for
  assessment
 on
 
mental
 health
  counsellors’
 professional
  psychological
 and
 
theories
 and
 
evidence
 based
  development.
  emotional
 well-­‐being,
 
practices
 
c.   Develop
 PD
 policy
  •   Adequate
 sections
  problem
 solving
 and
 
which
 includes
 the
 
number
 of
 person
  allocated
 for
 counselling
  emotional
 management
 
sent
 to
 each
 
conference,
 the
 duty
  services.
  skills.
 
of
 conference
 
participants
 to
 
  •   #
 and
 %
 of
 students
 who
 
prepare
 and
 deliver
 a
 
  are
 at
 risk
 academically
 
presentation
 to
 the
 
Student
 Success
  make
 improvement
 in
 their
 
Team
 and
 the
 
Department
 of
 the
  academic
 performance
 
key
 elements
 of
 best
  compared
 to
 those
 who
 did
 
practices
 learned
 at
 
the
 conference
 with
  not
 seek
 counselling
 help.
 
suggestions
 for
 how
 
they
 relate
 to
 and
  •   #
 of
 students
 who
 are
 
can
 be
 applied
 in
  retained
 at
 Capilano
 after
 
Counselling
 Services
 

  taking
 advantage
 of
 

 
counselling
 services
 
Workshops/Events
 
a.   Offer
 topical
 psycho-­‐
 

educational
 events
 for
 
 
the
 university
 
community
 on
 issues
  Requested
 Resources
 
  •   Student
 awareness
 of
 
•   Honorariums
 for
 
  mental
 health
 and
 
external
 speakers
 
  awareness
 issues
 and
 their
 

  impact
 on
 their
 success
 

 
10
 

Intended
 Results
  Indicative
 Activities
  Inputs
  Conditions
 for
 Success
  Indicators
 


  commonly
 faced
 by
  •   %
 of
 students
 who
 report
 

  college
 students.
  awareness
 of
 resources
 on
 
b.   Conduct
  and
 off
 campus
 
psychoeducational
 
presentations
 as
 an
 
 
integral
 part
 of
 
curriculum
 for
 students
  Comment [Office10]: added
 
in
 high
 stress
 programs.
 
c.   Conduct
 psycho-­‐
educational
 events
 in
 
various
 formats,
 e.g.,
 
films,
 forum,
 
presentation,
 game
 
activities,
 competitions,
 
etc.
 
d.   Collaborate
 with
 
Student
 Affairs,
 
Athletics
 &
 Recreation,
 
and
 other
 student
 
services
 resources
 to
 
campus
 (e.g.,
 eating
 
disorder,
 substance
 use,
 
gambling,
 mental
 health
 
awareness,
 violence)
 
e.   Periodically
 set
 up
 
Mental
 health
 
information
 booths
 at
 
various
 locations
 on
 
campus
 throughout
 the
 
year.
 


 


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