theRegistry draft (2)

CONTENTS

PUBLISHED BY DIGNITY GIVING BACK

Uganda Registration Services Bureau THROUGH SANITATION FOR
Uganda Business Facilitation Center OLEMI PRIMARY SCHOOL IN
Plot 1 Baskerville Avenue, Kololo ARUA
Kampala.

EDITORIAL STAFF

Provia Nangobi
Denis Nabende
Steven Baryevuga

DESIGN AND LAYOUT

Denis Nabende
Sharp Mugabe

PHOTOGRAPHY

Andrew Lutaaya
Dominic Damulira

CONTRIBUTING WRITERS

Gloria Karungi

GROWING
NTR

By May 2022, URSB had
collected a total of Ugx 48bn

in Non Tax Revenue

BUILDING YOUNG LEADERS

Lead. Grow. Motivate. How URSB is Building the
next Generation of Leaders

08

12

18 24

TOWERING AHEAD POSTA UGANDA

URSB Moves Into Multi Billion Uganda Business URSB’s Posta Branch provides
Facilitation Centre convenience to City Centre
Clients

REGISTRAR GENERAL’S FOREWORD

We close off another financial year with so much We wouldn’t be able to accomplish such growth and
pride. what a year it has been! Much like 2021/2022, celebrate our achievements without direction from our
this year was not without its obstacles to overcome, but board of directors, top management and supportive
there have also been many great accomplishments. And staff.
I believe 2022/2023 will present more opportunities for International partnerships
growth for our entity and services alike. In August 2021, through the government of Uganda,
The global COVID-19 pandemic left a trail of devastation we successfully hosted the African Regional Intellectual
in its wake and uncertainty, plus long-term consequences. Property Organisation (ARIPO) conference on adoption
The virus laid bare existing systemic challenges, which of Voluntary Registration of Copyrights & Related Rights
we have had to deal with. at which the Kampala Protocol was adopted and signed
I am hugely proud of the Uganda Registration Services by over 11 member states. The protocol will enhance
Bureau’s work this year. Our focus on digitalizing all growth of copyright registrations across the country.
our services through the all-digital, all-online strategy, To cement our role in the global corporate registries
decentralizing services to cover all regions and engaging turf, we also hosted the hybrid 16th annual Corporate
joint-services partnerships placed us in better position to Registers Forum in November 2021 under the theme;
deliver our services amidst the challenges. Ease of Doing Business: The role of Corporate Registries.
Achievements 60 member states from across the world participated.
As we say farewell to the closed financial year, it’s timely Looking forward, we are keen at bringing all relevant
to share with you some successes, and milestones, as partners onboard to support our services growth and
well as looking forward. reach, locally and internationally.
Our Non-Tax Revenue collections have grown at an New permanent home
average of 12% over the last five financial years driven We are set to move into our new, permanent home,
by improved efficiency, zero tolerance to corruption, and the newly constructed Uganda Business Facilitation
automation of services. For the financial year 2021/22, Centre (UBFC) that is located at plot 1 Baskerville
our target was set at Ugx 45.57 Billion. By May 2022, we Avenue in Kololo. The UBFC was undertaken under the
had collected a total of Ugx 48.84 Billion, representing Competitiveness and Enterprise Development Project
107% achievement of the target. We have also automated (CEDP), as a Government of Uganda project funded by
many of our services and integrated systems with other the World Bank and coordinated by the Private Sector
agencies such as URA, KCCA, NSSF, PPDA, Ministry of Foundation.
Local Government, and NIRA The building will also house a One-stop services centre
We will remain focused on what we can influence and with over 15 service points which will improve service
how we operate within our team for the better. Our delivery to the private sector by ensuring that less time
focus has been and will remain on the positive impact is taken in registering and starting a business. Along the
we make with clients and delivery of our core mandate same line, we intend on opening up a branch office in the
to formalize the economy. We will continue to adapt to Albertine Region, Hoima to support the formalisation of
the needs our clients while remaining focused on our the oil and gas set ups.
core values of Accountability, Professionalism, Integrity, The initiatives taken by the URSB with support from
Customer Centric, Teamwork and Excellence. the Government and other stakeholders towards
Strategic Development Plan transformation have become a model to emulate for
From inception, we have been keen on playing a many other organizations.
bigger role in growing registrations across the country. There is much more to come next year. I would like to
We invested in business development capacity and sincerely thank all of you who have participated and
capability, and became more mature in our social media engaged with our work, supported us, funded us and
presence, we organised seminars and webinars and inspired us. You have helped us achieve more than we
attended events when suitable. All these were in-line thought possible. You have helped us create impact
with our strategy to engage strategic interventions that where it matters most. It is this that will drive us forward
support our mandate. to face the next financial year with renewed optimism
Obviously, we set rolling our Strategic Development Plan and hope.
III (SDP) as part of a multi-year strategy, but so far, the
results are encouraging. We have had a marked increase Mercy K. Kainobwisho
in registrations. The number of signed memorandums of Registrar General - URSB
understanding with identified partners and the nature of
the work has improved as well, with a lot of work coming
from strategic, long term projects.



EDITOR’S

NOTE

As we conclude this Financial a section of Ugandans are unable our Officers in the regions. A
Year 2021/22 there is a lot to to access online services and number of surveys have been
be thankful for and look forward therefore we have engaged and carried to ascertain the level and
to as well. This year was when the provided a number of trainings nature of engagement you desire
economy was fully reopened by on use of our systems. Our teams and we will engage on those
H.E the President in January 2022. remain available to help clients preferred platforms to provide
Some businesses have stabilized with difficulties navigating online timely and regular information on
while others closed shop due to systems. any changes that affect service
inability to meet some financial delivery.
obligations. As we close this year, we will
refocus and dedicate more time As we continue our innovation
At Uganda Registration Services to engaging and creating more journey, we continue to remain
Bureau, we have had our highs meaningful relationships with open to feedback on areas where
and lows however, we are our stakeholders. The reopening we can improve in service delivery.
thankful that we remain steadfast of the economy has given us the Engage us on our WhatsApp line
and committed to providing opportunity to renew our business and twitter and facebook handles
exceptional services. This year clinics, go to where our clients to provide us with feedback. You
we were determined to have are located and engage with an can also send us feedback on
all our services fully online. The aim of ensuring registrations are email [email protected]
pandemic gave up an opportunity actualized on the go.
to explore technology as an option Enjoy the articles herein and
to service delivery. Over 70% of We will increase our outreach let’s continue to develop Uganda
our services are now fully online since we are aware that out together as meet your registration
as we work towards ensuring services are important for any needs.
provision of all services online. It is formalized economy. Our regional
something we remain determined offices remain open as centres of PROVIA NANGOBI
to do and will finally accomplish. service delivery and we therefore Head PR and Corporate Affairs
We are cognizant of the fact that encourage our clients to approach

Date............../............../...................

Core values

Professionalism Accountability

Customer Integrity
centric

Teamwork Excellence

www.ursb.go.ug +256 712 448 448

COMMITTED TO
ACCOUNTABILITY

On 3rd April 2022, URSB Management appeared
before the Legal and Parliamentary Affairs
Committee to present the agency’s Ministerial Policy
Statement.



UGX 57 BILLION

NON-TAX REVENUE

URSB surpasses revenue collection target by UGX 11.5b in
the FY 2021/22

The Financial Year 2021/2022 for the super performance. Delivering our mandate &
closed off for the Uganda Throughout this period, URSB strategy
Registration Services Bureau on a continued to play its core role
high note. The Bureau surpassed of formalizing the economy Through the financial year,
their set targets by over 125% and facilitating private sector
marshalled by improved economic development and competitiveness the Bureau stayed on course
recovery that is enhancing by allowing many, individual
formalization away from the businesses, micro, small & with delivering on its mandate
slowdown caused by the COVID-19 medium enterprises (MSMEs) join
pandemic. The varied social the formal sector. The Bureau and services namely through;
economic effects of the pandemic remains committed to providing
in the reporting period had a slow- all necessary avenues to enable all registration of companies and
down impact on most sectors, but economic and social enterprises
strategic interventions reversed join the formal sector. business names, registration
the negative trends setting pace
of intellectual property rights,

handling insolvency matters,

registering marriages and

propelling the use of movable

property as collateral to access

affordable credit through

maintenance of the security of services as well as targeted goods during the lockdown
interest in movable property awareness and communications while a number of innovations
registry system (SIMPO). campaigns. in the line of handling effects of
the pandemic were created. The
To curve out a clear direction Formalisation of the economy growth of intellectual property
in which to operate, the Bureau innovations is in line with URSB’s
adopted its Strategic Development A total of 46, 860 businesses mandate to protect, promote and
Plan III which is aligned to the and companies were registered, commercialise these inventions
National Development Plan III bringing the total number of while supporting groups like
to support services delivery, formal entities to over 800,000. artists, book writers and inventors
increase uptake of registration These registrations are a strong through trademark, utility models
service innovation and technology indicator of the economy’s steady and patent registrations. A total of
development in Uganda. All these recovery from the impact of the 5,722 local trademark applications
combined offered new options COVID-19 pandemic which is and registered were added on the
for supporting services delivery enabling private sector growth IP registry.
while enhancing efficiency across and economic competitiveness.
all operations. URSB remains 56,308 legal documents were also Enhancing access to capital for
committed to the pursuit of registered showing heightened
socioeconomic transformation as commercial activities in the small business
envisioned in the country’s long- economy.
term aspirations. Through SIMPO (security interest in
Supporting growth in innovations movable property registry system
The strategic objectives (SIMPO), over 12,000 borrowers
The advent of the COVID-19 especially from the vulnerable
are strengthening legal and pandemic resulted in new groups of small business owners
improved ways of creativity to including youth and women have
institutional framework to promote enable delivery of basic services. accessed financing using their
Enterprising Ugandans took movable properties as collateral
competitiveness, simplifying to social-commerce to deliver to gain capital. The SIMPO registry
was launched in 2019 to support
processes to ease registration,

enhancing communication &

awareness about URSB services

and strengthening research and

advisory services. Among the key

milestones registered include the

following;

Improvement in non-tax revenue

(NTR) collections

The close of the 2021/2022 FY
year saw an upsurge in NTR
collections from 39.2bn last year
to 57.04bn over a set target of
45.51bn representing an over
125% above target growth. The
growth in collections is attributed
to strategic concentration on
delivering quality services
through the all-digital, all-online
strategy that allowed clients to
easily access responsive services
from the comfort of their homes
and offices, decentralization

the use of assets such as cars, from the comfort of one’s home Stabilizing the family union
electronics, farm and livestock, or office from Monday to Sunday.
machinery as collateral to gain Family remains the first
financing especially for micro Stakeholder engagements and
small and micro enterprises who foundation of stability and URSB
lack fixed assets like land which Recognition
has been the norm while trying to has committed to ensure all
access credit. In August 2021, URSB together
with Government of Uganda marriages are formalized and
Decentralisation of services hosted the Africa Regional
Intellectual Property Organisation registered. Through continuous
To support easy access to services, (ARIPO) Diplomatic Conference
URSB maintains branch offices on voluntary registration of engagement of duty bearers,
in Mbarara, Mbale, Arua, Gulu in copyrights & related rights at
addition to two branch offices to which the Kampala Protocol there has been a witnessed
support the central region. This was adopted to support
strategic placement has ensured commercialization of artists improvement in registration of
that services are reachable. This rights across 21 countries on the
is coupled with participation in continent. In November, URSB also all marriages with a 50% increase
major engagements across the hosted the Corporate Registers
country using mobile services Forum that brought together over in registration of customary
vans that have the capability 400 delegates form 60 registers
of operating as mobile offices across the world to discuss the marriages, 59% increase in
especially in the hard-to-reach Ease of doing business and
areas. In this reporting period, a the role of corporate registries. marriages celebrated by the
new branch office was opened in Additionally, to support awareness
Masaka to cater to the population on insolvency, the bureau hosted Registrar of Marriages, growth
in the region. Plans are underway a 2-day conference for insolvency
to further extend services to practitioners on emerging trends in compliance by churches filing
the Albertine region and Jinja in corporate restructuring. The
Municipality. Insolvency conference was returns of marriages conducted.
attended by Judicial Officers and
Leveraging technology and Insolvency Practitioners from Formalisation of family structures
within the country.
organizational talent through registration of marriages
The Bureau was recognized for
The Bureau continued with its achievements and leadership in strengthens government’s
aspiration with the all-digital, all- advancing vital services. In May
online strategy geared towards 2022, URSB was also the proud strategy of citizen inclusion
having all services online. recipient of the Buy Uganda
Technology is credited for the Build Uganda award for the in the money economy like
growth of most of URSB’s services most efficient service delivery
with online systems replacing agency, while in December 2021, disbursement of funds under the
manual modes of service delivery. URSB won the Commissioner
As the Bureau’s size and scale General’s strategic partner’s Parish Development Model which
continues to grow, emphasis was award from Uganda Revenue
placed on recruiting and training Authority during the tax payers is geared towards stabilizing
staff to support the vision. These recognition ceremony and
interventions are bearing results National Information Technology family incomes.
with realization of the strategy and Authority’s E-service of the year
high impact goals. 90% of URSB award under the Justice, Law & Appreciation
services can now be accessed Order Sector.
The Chairman of the Board of
Directors, Ambassador Francis
K. Butagira and the entire board,
management led by Registrar
General, Mercy K. Kainobwisho
convey their appreciation to
the Government of Uganda,
stakeholders, clients and the
general public who continued
to support the bureau and its
mandate through the year. Your
continued support has enabled
the furtherance of URSB’s
strategic plan and achievement
of varied milestones. We look
forward to an impactful financial
year 2022/2023.

Date............../............../...................

Vision:

Centre of
excellence for
reliable registration

services

Mission:

To provide accessible,
reliable and innovative
registration services for

a formalized
economy

www.ursb.go.ug

+256 712 448 448

MINISTER

MURULI MUKASA

Lauds URSB on Budget “The merging and rationalization
Performance and Innovation
process is ongoing but I believe URSB
The Minister of Justice and Constitutional Affairs Hon. will not be merged but instead receive
Muruli Mukasa commended the Uganda Registration
Services Bureau (URSB) for its budget performance additional tasks. We are hopeful
recorded so far in the financial year 2021/22 as well as that with additional support, you
efforts in formalizing the Ugandan economy. The Minister will become self-sustaining and have
made the remarks during a meeting with officials from fewer demands on the treasury.
URSB led by the Board Chairman H.E Amb. Francis
Butagira at the Ministry of Justice headquarters in ”
Kampala in May 2022.
Hon. Muruli Mukasa
Hon. Muruli said URSB has been identified as one of the Minister of Justice & Constitutional
most innovative and well-governed public institutions
in Uganda and appealed to the Board to maintain good Affairs
corporate governance systems. “It is comforting to

know there are boards in public institutions that are

performing as per expectations. I applaud URSB for the

commendable contribution to the treasury through the
collection of Non-Tax Revenue” He added that based
on its performance, URSB is better placed as far as
mergers and rationalization of Government agencies are
concerned and that management should be ready to take
on additional responsibilities.

In his remarks, Amb. Francis
Butagira informed the Minister
that Non-Tax Revenue collections
had grown at an average of 12%
over the last five financial years
driven by improved efficiency,
zero tolerance to corruption, and
automation of services. “For the

financial year 2021/22, URSB

was given a target of Ugx 45.57

Billion and as of 6th May 2022,

had collected Ugx 48.84 Billion

representing 107% achievement

of the target. URSB has also

automated many of its services

and integrated systems with

other agencies such as URA,

KCCA, NSSF, PPDA, Ministry of
Local Government, and NIRA”.
He further noted that URSB
intends to open two extra service
centres to cater for registration
needs of the population as an
effort to decentralize services in
line with execution of the Parish
Development Model.

On his part, Mr. Robert Hon. Muruli Mukasa recieves a gift from Amb. Francis Butagira
Kasande the Permanent after the meeting at Ministry of Juctice
Secretary at the Ministry of
Justice and Constitutional The Uganda Registration Property Registry System
Affairs appreciated URSB for Services Bureau (URSB) is an (SIMPRS) which allows Micro,
the commendable work but autonomous statutory body Small and Medium Enterprises
appealed to the Bureau to established by Chapter 210 Laws as well as individuals whose
strengthen the communication of Uganda in 1998 mandated major constraint to economic
and public education function to register business names, growth is lack of affordable
to improve awareness of its companies, business documents, credit, to use their movable
achievements. Other officials intellectual property like assets as collateral for loans. The
from URSB included members trademarks, patents, copyrights, Registrar General is at the same
of the Board, the Registrar utility models, and designs as time the official receiver and
General as well as members of well as register marriages with thus we carry out the official
top management. Civil Registry. It also hosts the receiver role and liquidation of
Security Interest in Movable companies.

URSB 1. Online Name 4. Filing of Annual 7. Filing of
ONLINE SELF Search Returns intellectual
Property
SERVICE 2. Name 5. Filing of Marriage registrations
Reservation Returns
8. Filing of
3. Business/ 6. Searches and Insolvency
Company registration of documents
Registration security interests

SIMPO GOES

TO MASAKALenders trained on the use of movable property
as collateral through SIMPO

By Steven Douglas Baryevuga. products has increased in recent Easy borrowing
years. SIMPO is a purely electronic
Uganda Registration Services register run by the Uganda
To encourage and support the Registration Services Bureau
Bureau use of movable property as (URSB), where lenders can notify
collateral to secure capital, the the whole world of rights they
To sustain their businesses, Security Interest in Movable obtain over various movable
entrepreneurs are continuing Property Act of 2019 established properties pledged as collateral.
to borrow to raise capital to the Security Interest in Movable We know that the only way
recapitalize their businesses. The Property Registry System to give a lender confidence to
impact of the COVID-19 pandemic (SIMPO) was launched in 2019 extend credit to any person
left a trail of uncertainty about the laying a foundation for secure is through creating a suitable
sustainability of businesses and lending over movable properties environment for that loan to be
their resilience was tested to the by reducing risks associated with
maximum. While borrowing for movable asset-based lending.
business capitalization has been
relatively steady, the portion of
debt allocated to both secured

easily enforceable in the event of to the greater Masaka region to prioritize a customer-focused
default. The banking regulator, equip money lenders with the business model.
Bank of Uganda has in recent basics of how they can grow
years kept interest rates low, borrowers to access loans using With the understanding that
which has further incentivized easily available assets like cars, loan products have become
entrepreneur borrowing and equipment, household furniture, largely commoditized, lenders
put pressure on lenders to grow livestock, and farm produce were trained to compete on
their loan portfolios to remain among others the usability of platforms like
profitable. SIMPO. Customers expect
The team of money lenders straightforward, user-friendly
Faster lending supported by their regulator, the platforms, and are beginning
Generating easily accessible loan Uganda Microfinance Regulatory to show a preference for online
Authority (UMRA) was offered services.
portfolio growth is increasingly tips on how to use SIMPO to
acquire new relationships and
challenging Stakeholder retain existing ones, and how
to use modern-age customer
engagement remains the easiest engagement opportunities to

way to train financial lenders to

make use of the SIMPO registry.

In May, the SIMPO team moved

RECEIVERSHIP &

INSOLVENCY

DRIVING CORPORATE
RESTRUCTURING IN UGANDA

URSB 5th annual Insolvency Conference focused on helping
businesses create post-Covid -19 resilience

The Uganda Registration the impact left by the COVID-19 of insolvency processes that
Services Bureau (URSB) in pandemic. threaten businesses’ survival,
partnership with the Judicial corporate governance practices,
Training Institute hosted the 5th Insolvency practitioners ranging business restructuring, trends,
annual Insolvency Conference from lawyers, accountants, lessons, and new perspectives
as well as training for Judicial chartered secretaries, and facing entities today.
Officers who adjudicate and financial experts were trained
administer justice in insolvency on the latest practice with The conference themed
disputes. The conference case studies and role-plays by
equipped participants with national and regional experts in ‘Emerging Trends in Corporate
the latest knowledge and the insolvency practice. Panel
skills of Insolvency law on how debates across the 2 days Restructuring in Uganda; What
businesses can be supported to explored what it means to be
build resilience to survive and resilient in the ‘new normal’ to expect and what to prepare’
be successful in an increasingly economy and, amongst other
uncertain world, especially after key topics, countering abuse was officially opened by the

Principal Judge, Justice Dr.

Flavian Zeija, and addressed

by the URSB Board Chairman,

Ambassador Francis K.

upheaval. I look forward to what viable decisions that support
will no doubt be an informative economic growth. As URSB, our
and engaging training for our focus is on rescuing insolvent
legal stakeholders.” Justice Zeija companies and individuals by
said. encouraging them to adopt
business rescue mechanisms’.
URSB Board Chairman, Kainobwisho added.

Ambassador Francis K.

Butagira emphasized that these Presentations during the training

discussions would explore ways were made by seasoned experts

for SMEs to remain resilient in in insolvency and these included

the yet-to-be-stable economy. Hon. Justice Musa Ssekaana, Sir

“This year’s conference will Alistair Norris, a retired Judge of

look at how businesses can be the High Court of England and

helped through the creation of Wales, Hon. Justice Geoffrey

sustainable long-term business Kiryabwire, Hon. Justice

plans that can keep pace Mike Chibita, Counsel Kabiito

with rapidly evolving working Karamagi, and Mr. Mustapher

environments and technological Ntale, Director of insolvency

developments that have & receivership at URSB. The

cropped up since the advent conference also aimed at

of COVID-19’. The Registrar equipping judicial officers

General, Mercy Kainobwisho and insolvency practitioners

who is also the Official Receiver with insight on the business

said the conference was timely rescue mechanisms and

since the COVID-19 pandemic legal approaches available to

Butagira as well as the Registrar had threatened the existence financially distressed companies

General, Mercy Kainobwisho. of businesses. ‘It is our role to and individuals and offering tips

It aimed at achieving URSB’s establish a fair insolvency system on the protection of assets of

contribution toward the that strengthens the business insolvent debtors.

National Development Plan sector by offering confidence to

(NDPIII) program of developing investors and the public to make

the private sector through

strengthening the corporate

rescue framework.

While giving his welcome
remarks, Justice Zeija reminded
participants that insolvency
practice held a key role in
promoting the survival of the
huge number of small & medium
enterprises (SMEs) through
supportive legal resolutions.’ It
is our responsibility to provide
platforms for businesses by
supporting their working
processes to enable them to
navigate new challenges – like
post-Covid challenges in the
new digital economy and be as
strong as possible in the face of





IP & YOUTH

URSB Commemorates World IP Day by Pushing IP Systems to
Achieve Youth Employment In Uganda

Every year, Uganda Registration can utilize the Intellectual Property Survey 2019/20, 54% of Uganda’s
Services Bureau (URSB), the system to create employment, population is below 18 years.
country’s National Intellectual support youth empowerment Uganda’s young people are an
Property Office joins the rest and provide practical solutions incredible source of creativity and
of the world to celebrate World to existing problems to have a ingenuity. IP Day 2022 was an
Intellectual Property Day on April better future. The high-level event opportunity for young people to
26th. The global theme for 2022 and panel discussion showcased find out how IP rights can support
by the World Intellectual Property outstanding young innovators their goals, help transform their
Organisation (WIPO) was “IP in the field of health, businesses, ideas into reality, generate income,
e-commerce, and the enabling create jobs, and make a positive
AND YOUTH: Innovation for a environment that supports them in impact on the world around
Better Future”. The sub-theme for their quest to improve community them. Honorable Nyirabashitsi
Uganda is “Using the IP system challenges and help achieve Sarah Make, Minister of State
to achieve youth employment in national development goals. for Youth and Children Affairs in
Uganda”. URSB commemorated the Ministry of Gender, Labour
the celebrations at the Protea The 2022 theme resonates with and Social Development was the
Hotel in Kampala. Uganda’s status, which has one of Chief Guest. In her speech, she
the youngest and fastest-growing said Uganda’s youth were the
As part of the activities, URSB held populations globally. According to country’s most valuable human
a hybrid workshop where a panel the Uganda National Household capital resource and constituted
of experts explored how the youth the engine of growth. ‘By

supporting the youth to protect

their innovation and creativity,

we are creating and fostering a

culture of ingenious sustainability

that will drive economic growth.

Young innovators are creating

promising solutions, illustrating

the fact that young people are not

merely recipients of innovation,

but co-creators of the future they

will inherit. Uganda Government

has continuously allocated

resources to the innovation fund,

in addition to establishing various

institutions that promote research
and innovation”, Hon. Mateke said.

Intellectual property (IP) is a The Registrar General, Mercy K. that has disrupted the way of
vital part of the national creative Kainobwisho while delivering doing business, like conducting
and innovative ecosystem, her remarks affirmed that meetings online, delivering
especially for individual the celebrations highlighted health services, cross-border
creators, entrepreneurs, start- how a strong intellectual monetary transactions, and so
ups, and small and medium- property system can address on. These have subsequently
sized enterprises (SMEs). the employment challenges solved the employment
Unfortunately, IP rights are amongst the youth. ‘The high challenges amongst the youth
increasingly threatened by and these can be effectively
activists who deny creators and commercial value of intellectual protected under our intellectual
innovators their livelihoods in property laws’ Kainobwisho said.
favor of access to free content property can enable the youth
and products.
to reap the benefits from their

creativity. Some innovations

have been developed, especially

in the post-pandemic era,

PROVIDING Feature on
CONVINIENCE
TO CITY CENTRE Charlotte
Mudoola
CLIENTS
SRO Posta Uganda Branch

Walking into the Kampala Post office staff since we were all not from West Nile. week during the sporting season until I
building brought back several The RDCs and CAOs were particularly very started considering my safety on the road.
memories from my high school days. We helpful in opening doors. Being an active I am grateful management understood my
always made trips to send letters and sportsperson also helped me cope with challenges and agreed to reassign me to
check the family post box on the second the stress that came with relocation. the Posta branch where I have been since.
floor. It was always a hive of activity with
many people buying stamps and picking What challenges did you How was the transition from Arua
up parcels. The crowd has, however, since experience when you eventually to Posta?
changed. Like me, the majority of those started operations in Arua?
visiting Posta was not there to post letters It was surprisingly very smooth
or pick up letters. On this occasion, I was The first challenge was staffing because considering I was doing the same work as
there to visit the URSB branch and meet we were only four and yet the bulk of the in Arua. I remember I arrived on a Saturday
Charlotte Mudoola, a Senior Registration work was field/ outreach based. We had and was at Posta the following Monday
Officer in charge of the branch who has to spend most of the time on sensitization morning ready to work. After a few weeks,
worked with URSB for 9 years now and has of communities in the region. Moving to I realized I needed to make some changes
been at the center of transforming it into a the other parts of the region meant that to improve the quality of work being
center of quality service and convenience the office would remain closed since we churned out at the branch. For example,
to city center clients. The Posta Branch is were short-staffed. Balancing this was I noticed a lot of brokers commonly
part of a network of branch offices aimed such a big challenge because we had to referred to as “corridors” who complicated
at increasing access to registration services cover the entire West Nile region as far as the processes leading to unpleasant
with others in the areas of Nakivubo, Adjumani. We also had a challenge with client experiences and breeding a lot of
Masaka, Mbarara, Mbale, Arua, and Gulu. I accommodation and it took us about three corruption tendencies. We decided to
sat down with her for an insight into her months to find a decent place to live. Arua create a transparent working environment
journey from joining URSB to her current is a relatively expensive town so our choices to ensure accountability.
workstation as well as her vision for the were limited. My biggest work challenge
branch. was the bias the communities had against How were you able to improve
business registration and formalization. the accountability and deal with
When did you join URSB? Being a border town close to DRC, most corruption-related concerns?
business people viewed us as signing them
I joined URSB on 3rd December 2013 as a up to pay taxes. Their constant altercations The first thing I did was lead by example.
Senior Registration Officer attached to the with URA enforcement teams didn’t work When staff sees the team leader is not
Directorate of Business Registration at the in our favor. engaged in unprofessional behavior,
Head Office where the current Registrar they will also think twice and avoid it. I
General was Director. I stayed there for four Despite these challenges, what ensured we all focused on doing what was
months and was eventually transferred to was your biggest achievement deployed here to do. The second thing I
set up the regional office in Arua. I was sent for the Arua regional office? implemented was to change my sitting
with three other colleagues who included area to an open area with other staff
a driver, registrar, and a personal secretary. Growing the URSB brand in Arua and instead of being isolated in an office. This
successfully changing the community’s improved transparency and also brought
What was it like making the move mindset to embrace formalization. The us closer as a team. We adopted the Fist In
from the Head office in Kampala fact that I was among the pioneering team First Out (FIFO) process flow that ensured
to Arua? and the office remains open and runs client work followed a systematic flow.
more efficiently is something I will always
It was hard because I am not from the celebrate.
region, it’s about 8 hours from home and I
was a stranger there. I didn’t know anyone How did you end up at the URSB
and couldn’t speak the local language. All Posta Branch?
the people I knew were left in Kampala.
I didn’t know what to expect but was I had been in Arua for close to four years
excited to start a new journey in my career. and felt I had done my part. I felt it was
time for someone new who understood
How did you cope with these the language to take over from me. I had
challenges? set the pace and now needed to hand it
over to somebody else. I was also very
When I got to Arua, I told myself it was actively playing rugby at the time and the
my job and I had been sent there with 16-hour bus journeys to and from Arua
objectives that I needed to deliver on. I had become unbearable. I would leave
ensured I built relationships with other Arua on Friday evening, get to Kampala
Government agencies in the region, and early Saturday morning, train Saturday
pushed for a spirit of teamwork among then travel back Sunday evening to be in
the office on Monday. I did every single

One thing I’ve learned over the years is You have a strong involvement best they can be as well. I want to see
that those we lead take a lot of direction in Sports. What influence has it the Posta branch grow bigger than it is
from us as leaders based on our actions. had on your work career? today because I am sure we are capable
I took a deliberate decision to lead by of making an even bigger contribution
example. The one thing that sport especially rugby to URSB’s non-tax revenue collections. I
has taught me is the need for personal would like the Posta branch to be known
What would you say has been discipline. Everything we do in rugby as one with zero tolerance for corruption
the Impact of the Posta branch requires a lot of concentration which I and that treats clients diligently and fairly.
on clients in the City Centre? bring to my work. The values of teamwork
and integrity apply to both my sports and Do you have any other hobbies
It has a big impact especially because work. A sportsman without integrity can except sports? What is your
of its location in the city center. We are never go far. Things like doping and using ideal destination?
surrounded by several businesses and law enhancements are highly punishable and
firms who are one of our biggest clients. I have killed many sports careers. I am I am a private person and an introvert
can confidently state that this branch has also privileged to be Chair of the sports so I spend most of my time reading. My
brought convenience to clients. committee where I hope to get staff favorite books are the Twilight Novel
It has also reduced the pressure and to appreciate the power of sport and series by Stephanie Meyer and I have read
numbers for the Head Office on George encourage their families to get involved all 7 books released. I am currently reading
Street. We serve an average of 750 clients in sport. “By Way of Deception-The Making and
per week despite our modest staff count Unmasking of a Mossad Officer” by Victor
and we ensure good quality work. What are your future aspirations Ostrosky and Claire Hoy. My ideal travel
both individually and for Posta destination would be New Zealand.
branch?

I am a person who focuses on the
present. For my career, I would like to be
the best team leader I can be, live with
integrity, and motivate others to be the

Paul
Nathan
Magera

29th June 1973- 23rd May 2022

A Brilliant
Husband, Father,
Colleague and
Friend rests

BUILDING YOUNG
LEADERSLead. Grow. Motivate

How URSB is grooming the next
generation of Leaders

By Denis Nabende

Many organizations are
expressing concerns about
the capabilities of
their

current leaders to lead their

organizations successfully into the

future. Furthermore, the very group of

people from which organizations will

draw this new generation of leaders, the

millennials, are hungry for development

and fast progression. Organizations must

implement building blocks of accelerated

leadership development to build a new

cohort of leaders. According to the

World Economic Forum, to really reap

the demographic dividend, young people

have to be viewed from a different lens,

for leadership. Apart from the abundance

of energy, youth may also provide fresh

perspectives, irreverence for the status

quo and a disruptive, creative, innovative

mind that is willing to try experiments

that may fail with no concerns about

reputation. expected that the program will deliver a community organizing activities making
well-rounded cohort of leaders to provide youth leadership both an internal and an
Against this background, the Uganda professional services to the public as external process at the workplace.
Registration Services Bureau (URSB) well as ensure that staff are empowered
launched its Young Leaders Programme through targeted training and mentorship The URSB Young Leaders programs
as part of initiatives to improve staff programs to equip them with first-hand will focus on enabling staff develop the
professionalism, productivity, efficiency, leadership and management skills to drive ability to analyze their own strengths and
and shared leadership. The initiative is improvement in their work. Leadership weaknesses, set personal and vocational
aimed at nurturing and mentoring staff programs such as this, seek to position goals, and have the self-esteem,
aged 35 years and below into committed youth as leaders in their workplaces confidence, motivation, and abilities to
leaders and positive ambassadors of the and community, to take positions of carry them out. This includes the ability
Bureau. With over 50% of staff at URSB leadership in companies, organizations to establish support networks in order to
below 35 years of age, it is imperative and professional associations. Young effectively participate in the work place
that a deliberate programme to groom people gain the skills and knowledge to and community life, effect positive social
them into leaders is developed. It is lead civic engagement, policy reform, and change and the ability to influence the

opinions and behaviors of others by Dennis Birungi, a legal officer in the

serving as role models. While launching Legal and Advisory Services unit who

the programme, the Registrar General is part of the first cohort of mentees

Ms. Mercy K Kainobwisho, appealed to appreciated the Young Leaders initiative

staff to fully explore and utilize their and said he hoped it would expose him

potential and be leaders wherever they to mentors to help in his career growth.

are adding that leadership is a gift from “I sincerely thank management
God that needs to be nurtured. “We for giving us this opportunity and

will provide platforms to you as young exposing us to relevant corporate

people to fully exploit your potential governance practices. I have no doubt

and service to both URSB and Uganda. my colleagues and I will immensely
benefit from the programme” he said.
Please make good use of it to grow into The panel of mentors will be made of
great leaders”, she said distinguished members of society with

Organized in two cohorts per year, staff diverse experiences.

will undergo a 12 week programme that

covers key areas of leadership such as

Global citizenry, communication and

personal branding, leadership of self, to drive improvement in their work

workplaces of the future, critical thinking with URSB.

and much more. • To provide an opportune platform

The programme seeks to achieve the for the creation of networks,
following key objectives; exchange of knowledge, sharing of
experiences between staff and the

• Ensuring that staff are empowered mentors.

through targeted training and • Mobilize staff to support
Government’s development agenda
mentorship programs that will
as well as URSB’s mission and vision.
equip them with first hand

leadership and management skills

TREP
STILL 8 YEARS LATER
GOING STRONG

By Steven Douglas Baryevuga

During the state of the nation Capital City Authority (KCCA), fiscal reliance and sustainability
address on Friday 10th June and local governments to sensitize that were needed to promote
2022, His Excellency President and encourage the formalization socioeconomic growth. Moving
Yoweri Kaguta Museveni boldly of small businesses. The program towards simpler, more equitable,
announced that Uganda had aims at cutting back on informal and transparent tax systems and
moved into the ‘Middle-Income’ business by easing the process of broadening the tax base has
status as a nation. The President going formal, especially for small, been a concern for many years.
cited the elements of this new informal individual businesses and Experience shows that progress
status as a sustained political the myriad of the estimated 2.5 has been made through TREP.
commitment at the highest levels, million micro, small and medium Given strong administrative
administrative reforms aligned enterprises (MSMEs) that are reform and political will, URA
closely with policy changes, and strewn across the country. has significantly improved tax
strong leadership of the revenue performance over a relatively
administration—all of which had Broadening the tax base short period.
been carefully utilized to create
the Taxpayer Register Expansion Increasing the tax register has Strengthening domestic resource
Program (TREP). provided the government with mobilization is not just a question
the funds needed to invest in of raising revenue, it is also about
Since the start of the FY 2015/16, development, relieve poverty, designing a tax system that
Uganda Revenue Authority (URA) especially in rural households promotes inclusiveness, promotes
has been working closely with and deliver public services. It has formalization of businesses,
the Uganda Registration Services also offered an antidote to enable encourages good governance,
Bureau (URSB), the Kampala self-dependence and provided matches society’s views on

appropriate income and wealth ‘Informality’ is still extensive To support further growth, mobile
inequalities, and promotes social across Uganda—perhaps, up business registration service
justice. to 70% but is arguably not in points have been set up around
itself the problem. Under TREP, the country which has reduced
Formal community mobilization business owners have been the time taken to formalize
equipped with the capacity to business from a month to under
Taxation is integral to keep records and manage their 4 hours. There are 9 One Stop
strengthening the effective businesses much better. Micro Shops (OSS) around the country
functioning of the state and to traders may be informal, for with 5 of these spread out within
the social contract between instance, but are also likely to all 5 KCCA divisions. More OSS
governments and citizens. have income and sales well below points are planned in the greater
Through TREP, there has been an any reasonable tax threshold Kampala Areas of Nansana,
encouraging dialogue between attracting no taxation but at least Entebbe, Makindye Ssabagabo,
government and the citizens, armed with the basics to try to and Kira. A further 34 OSS
since the taxation process is grow their ventures. points are planned for all urban
central to a more effective and municipal councils this financial
accountable state. Reforms Estimates show the project has year to facilitate business owners
that began through this in the enhanced revenue for all the that are operating in upcountry
tax administration system have agencies involved. Over sh420b areas.
spread to other parts of the was collected in the FY 2018/19
public sector like registration and 412,044 new clients were
of businesses, licensing of added to the tax register. URA
operations, and mobilization collected sh139.2b, KCCA sh67.4b,
for collective support through local government sh202.9b,
initiatives like the post-COVID-19 and URSB sh10.8b toward the
business resilience programs. projected total revenue.

UBFC

TOWERING AHEAD

URSB SET TO MOVE INTO STATE OF THE ART BUSINESS FACILITATION CENTRE

Uganda Registration Services Bureau The initiatives taken by the URSB with URSB has contributed significantly to the
(URSB) will soon be re-locating into support from the Government and other remarkable achievements the organization
the newly constructed Uganda Business stakeholders towards transformation have has achieved and the credit goes to the
Facilitation Centre (UBFC) that is located become a model to emulate for many officers and staff for these unwavering
at plot 1 Baskerville Avenue in Kololo. other organizations, he said. efforts.

The UBFC was undertaken under The 16-storeyed, four-basement facility will “As the board, we have made remarkable
the Competitiveness and Enterprise house the Uganda Registration Services achievements together with management.
Development Project (CEDP), as a Bureau (URSB), Capital Markets Authority It is now time to concentrate on
Government of Uganda project funded (CMA) and Uganda Investment Authority development of infrastructure to meet
by the World Bank and coordinated by (UIA) to work in an integrated manner in the expectations of our clients. The fact
the Private Sector Foundation. The ultra- providing the business community and that the facility also houses other partner
modern facility was constructed under investors with the necessary documents agencies involved in the ease of doing
supervision by M/S Ssentoogo & Partners. they need to facilitate business and business will enable faster transaction
investments under the same roof. times in service delivery across all
Completion works on the UBFC are now services” Butagira adds
at over 95 percent with the building Part of URSB’s achievements
expected to be occupied by May 2022. With the construction now in the
The development was revealed by URSB Ambassador Francis Butagira says the completion stages, he reiterates that work
Board Chairman Ambassador Francis K. excellent work culture prevailing at is not yet over. “We have to deliver world-
Butagira. class services that match the standards of

Improvement in services
delivery

As URSB moves into its new premises,
plans are underway to fully complete the
digitization process to ensure delivery
of online service thus reducing the cost
and time of registering a businesses and
improving Uganda’s positioning as a
preferred investment destination. URSB
working with the Ministry of ICT & National
Guidance are currently developing a new
online business registration system that
will be integrated with other regulatory
agencies.

this new office building in order to satisfy access to the office is controlled by The launch of online services has seen
our clients’ needs,” Butagira adds. fingerprint imaging. We thank the Board, URSB’s non tax revenue collections
Commenting on the achievement, the Government of Uganda and the World grow with increased registrations. In the
Registrar General observes that the Bank for support in approving resources 2020/2021 financial year, URSB collected
new offices are much more spacious that facilitated this construction,” notes a total of UGX 40.52 billion Non-Tax
and that they evidently present a good Ambassador Butagira. Revenue in the compared to 38.5bn in
working environment for staff. The FY2019/20, which represents a 5.2 %
UBFC has conference facilities, meeting One-stop services centre growth rate. Many companies continue
rooms, cafeteria, banking hall as well an to respond to the opportunities that
auditorium. The building will also house a One-stop emerged out of the COVID-19 pandemic
services centre with over 15 service points and have found the automation process
Saving government money which will improve service delivery to easier for registration purposes. Business
the private sector by ensuring that less formalization starts with URSB and
Government will save 3.4 billion shillings time is taken in registering and starting a as such initiatives have been made to
spent yearly on rent with the completion business. The country’s business ranking ensure collaboration with other agencies
of the Uganda Business Facilitation improved by 11 positions from 127th through information sharing to ensure
Centre. to 116th out of 190 economies on the that businesses are not required to submit
backdrop of reforms geared at making it registration information more than one.
The move to a permanent head office easy for investors to start a business.
is a major milestone for URSB as it will URSB decentralization plans have seen
save on the enormous amounts of money “Having these government agencies the organization increase presence across
spent on renting facilities while giving under one roof boosts services provision the country with 5 regional branch offices
the organization a stable repute and by enabling easier delivery that supports in Gulu, Mbarara, Mbale, Arua and Masaka
comfortable working conditions. the business sector while contributing to ensure services are accessible to all
“The new office provides a more conducive to faster formalization across board, the citizens from every corner of the country.
environment for staff and for our work. Board Chairman Ambassador Francis
It also provides enhanced security since Butagira says.

bItoisrrnooww emasoienretyo

The Security Interest in Movable Property Registry
reveals real identity and credibilty of both the
lender and borrower.

Terms and conditions apply

www.simpo.ursb.go.ug +256 712 448 448
URSBHQ

@URSBHQ

COMMUNITY

MOBILISATION

Consistent & Strategic Public
Education by URSB is a Key Driver
of Uganda’s Formalization Agenda

By Denis Nabende

Gerald and Joseph are something common with retail from the Government in form
brothers operating a retail businesses in Uganda. As the of taxes which they were
shop in my neighborhood. Every brothers handed products to not comfortable doing. They
evening, the shop becomes customers, they did not issue however had no problem paying
a hive of activity as residents receipts/invoices for purchase the local government trading
make last-minute purchases of and kept no single record of licenses to the Municipality.
essentials such as bread, milk, the sales activity. They simply Gerald and Joseph’s story is a
and sugar as they head home dropped the received cash common occurrence among
while others sit and have a drink into a drawer at the counter. SMEs in Uganda who continue
by the verandah. The brothers On inquiring if the business to shun the formalization of their
make the biggest sales between was formally registered, they businesses for various reasons.
6 and 11 pm on any given responded in the negative
weekday. As I waited my turn to adding that registration was a
be served one evening, I noticed sure way of attracting scrutiny

A 2015 fact-finding study by the training of staff. Despite all these reforms, For example, working with the National
Swedish International Development the public has been slow in its uptake Curriculum Development Centre, URSB
Cooperation Agency (SIDA) found that of formalization in form of registration will integrate relevant concepts such as
the formalization of enterprises in many services. This low uptake to formalize Intellectual property, business and civil
developing countries was deterred by has been attributed to social-cultural registration, liquidation, and insolvency
several factors such as regulatory and factors such as negative perceptions into the Primary, Lower Secondary, and
administrative barriers, corruption in of the public towards registration, as Tertiary curricula. It is envisaged that
public administration, absence of key well as misinformation with regards when learners leave/graduate from the
business services, high fees, and social- to requirements for formalization. The institutions of learning, they will have
cultural factors. Uganda’s National current legal framework that makes gained the necessary and sufficient
Development Plan (NDP III) which is the registration of businesses optional also knowledge to effectively make use of
country’s blueprint for its development makes formalization or registration the particular services as they set up
aims to increase the competitiveness dependent on the business owners’ and run formalized businesses. This is
of the private sector by reducing attitudes. in addition to the establishment and
informality in operations. As the agency support of Business clubs, especially
mandated to spearhead Uganda’s To address the social-cultural factors the secondary schools. URSB has also
formalization agenda, The Uganda produced information, education,
Registration Services Bureau (URSB) hindering formalization and in line and communication (ICE) materials
has over the years enacted several in a language and tone that is easy to
reforms aimed at improving Uganda’s with the National Development Plan comprehend by an ordinary client. These
business environment. These efforts materials provide the much-needed
include working with key stakeholders (NDP) III program on “Community information on pertinent questions that
such as the Ministry of Finance, Ministry clients may have around formalization.
of Local Government, Uganda Revenue mobilization and mindset change”, Additionally, the regular stakeholder
Authority (URA), and KCCA, the tax engagements both online (Zoom),
register expansion program (TREP) was URSB is implementing a community quizzes, and physical (workshops) have
launched aimed at streamlining and provided URSB with an opportunity
speeding up the process of business outreach-based strategy to enhance to continuously educate key interest
registration through the Business groups on formalization.
Facilitation center. When the Covid 19 communication and awareness about
pandemic hit, the All-Digital-All-Online Therefore, as reforms in process flows
Strategy was also rolled out with 90% its services to increase uptake and/ and policy continue to be implemented,
of services accessed online. The Bureau URSB will complement this with
opened more service centers in the or utilization at the parish and district consistent and credible public education
districts of Masaka, Mbarara, and Gulu, initiatives to address the negative
transformed manual registries into levels through well-coordinated attitudes towards formalization driven
electronic ones to reduce turnaround by socio-cultural factors.
times, legal reform to conform to best nationwide public education campaigns
practices and ease the regulatory
burdens, as well as the elimination of to drive Government’s formalization
middlemen and a zero tolerance to
corruption through building a positive agenda as well as increase access
work culture and regular skilling and
to registration services. Because

the informal businesses are largely

governed by a strong network of trust

and interdependence and collective

experiences, changing the mindsets to

demystify the negative attitudes toward

formalization is very key. Articulating

the benefits of formalization such as

obtaining legal Identity/status, access

to credit, and government contracts

is part of efforts aimed at enhancing

public education to drive community

mobilization and mindset change.

Intellectual
property

rights grants
protection to the

creative

www.ursb.go.ug

+256 712 448 448
URSBHQ

@URSBHQ

PICTO

ORIAL

CSR Story on Oleni
DIGNITY THROUGH
SANITATION
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Primacy Schoolthe Author or something like that.
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BUSINESS

REGISTRATION

RE-ENGINEERING TO SHINE:

Just a few more words here like Directorate of Business Registration Reforms
the Author or something like that. Process Flow to Improve Service Delivery

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tells of how the hospital, which has for Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving
so many years been handling outbreaks

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not the case for Dr Moses Muwanga, the not the case for Dr Moses Muwanga, the not the case for Dr Moses Muwanga, the
director at Entebbe Regional Referral director at Entebbe Regional Referral director at Entebbe Regional Referral
Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving
the irector at Entebbe Regional Referral the irector at Entebbe Regional Referral the irector at Entebbe Regional Referral
Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving
the irector at Entebbe Regional Referral the irector at Entebbe Regional Referral the irector at Entebbe Regional Referral
Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving
iving the irector at Entebbe Regional iving the irector at Entebbe Regional iving the irector at Entebbe Regional
Referral Hospital. In fact at the time of Referral Hospital. In fact at the time of Referral Hospital. In fact at the time of
receiving receiving receiving

Would be expected that any hospital Would be expected that any hospital Would be expected that any hospital
administrator would panic on receiving a administrator would panic on receiving a administrator would panic on receiving a
phone call informing them that they were phone call informing them that they were phone call informing them that they were
receiving 70 patients that had tested receiving 70 patients that had tested receiving 70 patients that had tested
positive for Covid-19. However that was positive for Covid-19. However that was positive for Covid-19. However that was
not the case for Dr Moses Muwanga, the not the case for Dr Moses Muwanga, the not the case for Dr Moses Muwanga, the
director at Entebbe Regional Referral director at Entebbe Regional Referral
Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving
the irector at Entebbe Regional Referral the irector at Entebbe Regional Referral
Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving
the irector at Entebbe Regional Referral the irector at Entebbe Regional Referral
Hospital. In fact at the time of receiving Hospital. In fact at the time of receiving
iving the irector at Entebbe Regional iving the irector at Entebbe Regional



Date............../............../...................

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