Toll Today Issue 1 2017 Web

Ttoodllay TOLL GROUP’S IN-HOUSE MAGAZINE

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ISSUE 2017

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SAFETY FOCUS « OPERATIONAL EXCELLENCE « CUSTOMER SATISFACTION « CELEBRATING PEOPLE AND COMMUNITY

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IN THIS ISSUE TRANSFORMATION CELEBRATING PEOPLE AND COMMUNITY
Toll Transformation
Toll Today 4 DeVry Uni students visit Toll 21

Editors Developing capital assets 21
Tyng Huang
Group Communications SAFETY FOCUS
[email protected]
Nicole Ekert Award-winning fall arrest frame 10 A day in Japan Post 22
Group Communications
[email protected] Promoting digital intervention in 10 New year, new blue 23
Contributors vehicle safety
Thank you to the employees who
submitted stories and assisted OPERATIONAL EXCELLENCE All-Japan Women’s Corporate 23
in this edition. Unlocking efficiency Ekiden Championships 24
Graphic Design Working collaboratively to Transport industry unites
Marlin Paz deliver operational excellence for a Cause
Group Communications Cutting cost, not trees
[email protected] 11 Toll’s heroic driver! 24
Head Office 12
Level 7, 380 St Kilda Road 13 Toll team supports 25
Melbourne VIC 3004 Australia children’s hospice
Have a story to tell?
We’d love to hear from you! We Photo feature 26
encourage prospective contributors to
follow the instructions on how to submit CUSTOMER SATISFACTION Do you salary sacrifice 27
articles for Toll Today. To obtain a copy, Toll helicopters is airborne to Super?
please email [email protected]
14 Insurance changes for Toll Group 27
Tell us what you think Super Plan members

If you have any feedback Doubling supply chain capacity 16
or ideas for making
Toll Today even better, email Fuelling Norfolk Island 17 MILESTONES 28
[email protected]
Flying Lion Air Indonesia 17
Shoppers give thumbs up 18
to pop-up hubs 19
Securing digital security

Service 24/7 19

‘Being passionate’ wins 20

Keeping up with America 20

MESSAGE FROM OUR MANAGING DIRECTOR

Building a It’s great to be delivering my first bring out the best in others; and be
stronger Toll edition of Toll Today, particularly externally focused. We must be able
as we enter a new era in to make tough choices with humility
transforming Toll. and solve hard problems with
resilience. We must embrace change
Since January, we’ve moved and deliver results.
forward with a bold new direction,
challenging ourselves to think This year, we will grow as a business
about how we will turnaround our with our customers and also grow as
performance and build a long-term a team. Let’s look forward, not back
strategy for growth. We have made and execute against our plans.
real progress with a clear strategy
and a business filled with great There is no doubt we have an
people, putting us in an incredible incredibly difficult challenge ahead
position to seize new opportunities. of us. However, with the backing
You can read more about this in the of Japan Post, one of the largest
Transformation section of this edition. companies in the world, our
passionate and engaged workforce,
I know how hard you have all worked and world class assets, together
and I am immensely grateful for we can achieve all that we have
your dedication to supporting our set out to do in making Toll a
customers over a continuing period safer, simpler and more customer-
of change. We each have a very focused company.
important role to play in shaping a
great future. I can’t do this alone. I am so impressed and incredibly
proud of the people and capabilities
Looking forward, to accelerate our we have at Toll, which reinforces my
journey, we all must embrace a new deep optimism for our future. With
way of working. We need to work our new structure and our incredible
as one team. We must be safety- talent, I am certain that our best
obsessed, customer centric, and days lie ahead.
truly one Toll. We must be willing to
lead during times of uncertainty; to Michael Byrne

Issue 1 | 2017 3

TRANSFORMATION

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Toll Transformation

Toll is currently undergoing the largest Our three core areas of operations will be:
change in its 129-year history. We are
entering a new era, rethinking the way Global Express Services
we work to help us transform into a
customer-focused growth company, Combining Toll Global Express and Toll Domestic
where safety comes first and where Forwarding, our new network business – Toll Global
employees are inspired Express Services – will capitalise on our strong market
to have rewarding careers. share, expansive footprint and leading infrastructure

Our Transformation began in January Global Logistics
2017 shortly after Michael Byrne
joined Toll as Managing Director. Retaining the name of Toll Global Logistics, this new
Michael announced the start of business will bring together the successful businesses
our Transformation Program, from this Division with Toll Resources and Government
bringing together a group of senior Logistics. It will tap deeper into the fast-growing Asian
Toll managers, who worked in markets to power our growth.
consultation with management
consultants, Bain and Company to Global Forwarding
develop our three-year turnaround
plan and overall six-year strategy to Retaining the name and expertise of existing business,
return Toll to sustainable growth. Toll Global Forwarding will focus on niche areas
including Australia-Asia-US trade corridors and
The core of the new strategy is to expand into valuable segments, providing a value-add
create a single, customer-focussed service for our contract logistics offering.
business that provides an end-to-end
logistics solution. Drawing on
our strengths, we will operate in
markets where we have a clearly
defined competitive advantage
and growth trajectory.

4 TOLL TODAY

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Supporting our core operations will be group We are entering a
functions acting as a centre of excellence, delivering new era, rethinking
operational support and customer service. Two new the way we work to
functions include: help us transform into
a customer-focused
Group Operation Services growth company,
where safety comes
A new business providing services common across the first and where
three operational areas, which includes linehaul, fleet employees are
management and procurement. inspired to have
rewarding careers.
Group Sales and Marketing

Delivering the best in sales, brand and marketing, and
customer service across the three operational areas.

Supporting a ‘One Toll’ approach, the many individual
businesses that made up Toll are being aligned to
our core areas, removing duplication and delivering
seamless services to customers; offering a single point
of contact for all their needs and the full suite of Toll’s
solutions in a simple, integrated way.

Our organisation model and the many other initiatives
already underway as part of our Transformation have
put us in a strong position to deliver a sustainable
future for Toll; for our customers and for our employees.

Issue 1 | 2017 5

TRANSFORMATION

Toll 2020: Our transformation journey

At Toll, we’re simplifying the way we work and making it easier for customers to do business with us.

NEW ERA, NEW OPPORTUNITIES

Our world is changing faster than ever. We need to improve all
We are being challenged to think, act aspects of our performance
and collaborate in new ways.

Disruptive New customer World of slow - Safety
technologies expectations uneven growth - Customer satisfaction
- Employee advocacy
- Financial performance

NEW OPPORTUNITIES, OUR STRATEGY

We are investing in a new global safety Building blocks of our future
program. Our goal is zero injuries.
Safety One Passionate
Integrated sales Toll customer service

One point of contact Making our customer’s
for the right solution. needs our own.

Our goal is to bring the entire Toll offering
to our customers in a seamless way

Global Express Global Logistics Global Forwarding Streamlined Power of One Toll
Services organisation Structured to deliver
Delivering a logistics Taking our customers
The customer’s solution for customers to their markets, Simple structure that value; for Toll and
confident choice for wherever they are. makes us easy to our customers.
on time, in full delivery. of any size. do business with.

One Toll To accelerate our journey we must embrace a new way
of working that enables us to partner with customers,
embrace change, transform our culture, and deliver results.

6 TOLL TODAY

Toll Group Managing Director GROUP FUNCTIONS TOLL GLOBAL TOLL GLOBAL
Organisation Chart Michael Byrne EXPRESS SERVICES FORWARDING
TOLL GLOBAL
GROUP FUNCTIONS GROUP OPERATIONAL LOGISTICS
SERVICES

Group Finance Group Health, Group Sales and Marketing Divisional Director Divisional Director Divisional Director Divisional Director
Michelle Dolan Safety and Environment Damain Bishop Mal Grimmond Chris Pearce Bruce Wilson Mark Kellett
Jackie Walsh
Divisional Finance Sales and Account Managers Linehaul Retail/Consumer/Healthcare Sales and Marketing Sales and Marketing
IT Commercial Divisional HSE Sales Operations Equipment Industrials Courier Europe and Africa
GFT Program Group Health and Safety Marketing, Customer Centricity Procurement Energy Satchels and Parcels Australia
Treasurer Group Road Transport Safety and Insights Toll People Resources Pallets & Containers New Zealand
Tax Group Workers Compensation Property Transitions Tasmania / Shipping North Asia
Business Assurance & Risk and Injury Management Digital Transformation Office Government / Defence / NGO New Zealand North America
Planning and Performance MTS Operational Excellence / CI Singapore Regional Transformation Rest of world
Group Financial Controller HSE Transformation Finance Asia Transformation Office Ocean
Group HSE Info and Reporting Group Human Resources USA Operational Excellence / CI Air
Group Transformation Group Sustainability Lesley Staples Global Supply Chain Solutions Finance Transformation Office and
Strategy and M&A and Energy Transformation Office Operational Excellence
Saul Cannon Divisional HR Finance Finance
Group Legal
Company Secretary Adam Martin Remuneration and Benefits
Group Strategy, M&A
Toll Transformation Divisional Lead counsels Employee Relations /
Group Communications Corporate Lead Counsel Industrial Relations
Government Relations IT Lead Counsel Organisational Development
Operational Excellence / CI
Compliance and Security Employee Wellbeing
Employee Relations / HR Effectiveness
Industrial Relations Lead Counsel Australia HR Services

Group Information Technology
Françoise Russo

Divisional IT
Business Improvement and Transformation
Planning and Architecture
Enterprise IT Performance Management
IT Services Offshore
IT Services Onshore
Delivery and Governance
High Performing Organisation Program
IT Commercial
TRANSFORMATION
Issue 1 | 2017 7
Executive Directors, Japan Post Green Group Senior Executive Committee Members
Chikashi Isayama Effective June 2017
Norio Wakasa

TRANSFORMATION

Hear from Toll’s Group
Senior Executive Committee

Toll leaders share why they are excited about our transformation

Michael Byrne Bruce Wilson

Managing Director Global Express Services
“We are well underway with “Transformations are lots of
delivering on the biggest things… scary, confronting,
transformation program this challenging. But most of
company has ever seen, and all they are exciting – this
we have a clear path to a work, which we need to do
strong, sustainable future. The ourselves, will in the end
new Toll will be safer, help us create the Toll we all want
do better and more for our it to be.”
customers, and thereby secure
Toll jobs and a great future for
our business. That is a really
exciting prospect.”

Michelle Dolan Chris Pearce

Group Finance Global Logistics
“Within Toll our business is “I’m looking forward to
evolving and I am proud to removing the complexity
be part of the finance team from the business, making it
transformation journey. We are easier for our customers and
all responsible and have a role employees to deal with us and
to play in the transformation focussing on driving value
and I’m excited to see what back to all stakeholders in the
we can all achieve!” safest manner possible.”

Lesley Staples Mark Kellet

Group Human Resources Global Forwarding
“Toll is a people business and “The Transformation program
the transformation is bringing allows us to enter our
simplified, standardised and significant global projects
smarter ways of working in one system and provide
together. Importantly we will all visibility for all levels of staff
be clear about what we need locally and globally. This
to do, to do the right things, gives us the best chance of
the right way, to get everyone achieving positive financial
home safely, win new business, outcomes with each project.”
be great at our jobs and be
part of a successful future.”

8 TOLL TODAY

ssesrescoessrlressctopueeclrsrreetscopcuaoeoeclrlrresorttatepcpuuociceSslrrDtootaaeepuiReScDssrrttyopaReiieeSSnDyDseprutRRnaieSeuloyDyppamsRnnloreeuumyspeGaarunloloeeGummLssuHarrloLeGeGHmsuurLLeGHHuLH nenaecclanneaonmacao)aaaD)ngmgnbokoaani)eniFlgcbnbFoikiitlfanGitllfccboFciioeiJAGaGtlAfidhtcido(vJG(taAiiacAtadvve(teiaMAAHaMvHeMAH ssttssttttusuttotuuotCooCuCColluuCllauualPaauPPPaP roerrrorteonoecetrnrtrtecrongcceeyrreteeriugygcBreDyrrierBiuuigDBDDKglrrreiulngDKKgglenareinnngKgahannaiiiagnhggicahanrniaaiacBgicaaMnrrnniaiBMBMaaarnMMBaM TRANSFORMATION

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Damain Bishop Mal Grimmond
Group Operational Services
Group Sales and Marketing
“I am delighted and proud to “Yes, exciting times. From what
be a part of our transformation. I have heard so far, it seems like
tnttennpttmteennponrmtmopeeeohnrpptmmoomppehcsoorrptloomoeoppcepishhorBlrltteoovooeiepcicsshBrDellvltveeoineieiecsDDeeBBrrlvvpnveiiieiDDDeaDeeBspruivnniDaDsDmsusoDeppiinesmsoarDassuuspeGnaeirssmmsooaGsnauniDeeesrrsmioDiGnaGnansuseriuiDuDiBGnasssBBuiuDusBBButHicwBnouiatteesehvtygtneeaioeenttyyurseersaaconemeaerctygrrsnnssepuraoryononcineoeaecytietrr.tnistpparrtrere”toovcnnctiilone)ycrleiieerrriaiiirCe)pagplrtruovatovcsdertegpInnurcrMeirinmcirCrCcsr)MlSirnmovatceeetgIpoIiDnuMieeDccrCiher,troSMsSstnmtcoSeoImcoiMMcSpCmcsDcniperCweSAessttedtoAdoueMccSdumcssa,r(peCa,srnty(onlrededAieeonleacdaduDsadirvrraa,rnrndr(aesdgiiGeonlngAGaahDDAaipduiriernwrsasecrinngBuGaDAaLpuipuetLserrooenBuiBuBpueveLlrroolGBuBBeeroreowGGBrxuaGoprrsekursrhipsoessnrreatesosoncosrnnreettpersorsccoocrrndrxetipepelissocoEDirerrxxWpelliislEEDirDilraxWWalillEbDiellnaaWaaolcbobeelnnalauiooGccobosenllruuiioGGcolsvsBllrruiioGlvDlsBvBllTriiooDlvDBlTTioDT gngginndgrdioirnddrrandtdoiorrcwdoraanntdteorccwwrmrooantoeeicwrDrmmrFromooeiiDrDcmlFrFmmoaiiiDctcllrFnmsaaiiGiiotctlrernnssaiGiGimootslerenasiGimmoosvlsleMaaiiDmoovDsvlMMaiiDDloDvDlMoiDllDllToollTToTcothfheaannmegwoedtsoetrrtnuackatenudrpeluawnciielfli.eeEdnxaTeboclleul trieoanl
asset management strategy may
actually be on the horizon!”

Françoise Russo Jackie Walsh

Group Information Group Health, Safety and
Technology Environment
“This is an amazing and “Personally I am very excited
exciting opportunity for us about the future of Health,
to deliver for our customers, Safety and Environment and
our teams and take our part what we will achieve with the
in the way technology is HSE transformation program.
changing our industry.” The future of Toll has never
looked better.”

Adam Martin Saul Cannon

Group Legal Group Transformation,
“As hard as this process is, Strategy and M&A
let’s seize the opportunity to “I like both change and a
make Toll a better supplier challenge... and we’ve certainly
for our customers and a got that in front of us to transform
better place for us to work.” Toll and turnaround our
performance. It is a very exciting
time to be at Toll and I believe
the future is looking very bright...
and fun!”

Issue 1 | 2017 9

SAFETY FOCUS

Award-winning fall arrest frame

An innovative safety solution to Stuart designed, built and tested LEFT
protect people working at heights, a fall arrest frame – a complete fall An operator safely
developed by Stuart Baker, prevention system that is economical climbing out of a
Queensland Transport Manager for and inexpensive to build, and truck using a fall
Toll’s Contract Logistics’ chemical significantly reduces the risk of falls arrest frame.
services, received recognition from and injuries to the operator. The LEFT
WorkCover Queensland in their mobile frame can be secured to the L-R: Benson
2016 Safe Work and Return to back of a stationary vehicle and used Varghese, Ajeet
Work Awards. as a safe platform for an operator to Pandey, Sanjiv Singh,
stand on while decanting chemicals. Michael Page (Vice
“I realised that there was a significant President Safety,
risk of a fall from height for operators Stuart’s innovation has since been Tata Steel) and
when they were conducting offsite rolled out and embedded in Toll Shailesh Singh.
chemical decants, also known as Contract Logistics operations across
‘pump outs’,” Stuart said. “Arriving Australia, and is being shown to
at the customers’ site, an operator other business units to reduce
would need to climb on to the risk in their operations. They have
back of a tray truck to connect and also shared this with one of their
disconnect the hose when pumping customers facing the same risk, who
the chemical freight. This posed a have embraced this solution to offer
real risk of a major fall.” their operators a safe work platform.

Working with management, Congratulations Stuart for your
engineers and operators who ingenuity, and for living our
would be using the solution, safety values!

Promoting digital
intervention in vehicle safety

The Toll team in India were presented
with Tata Steel’s ‘Promoting Digital
Intervention in Vehicle Safety’ award
in January. The award recognises
vendor partners of Tata Steel who
actively promote safety campaigns
and continuously improve vehicle
safety within India.

“This was earned from the hard work
and dedication of our team. We will
continue to strive for better, and look
forward to sharing what we have
learnt with our colleagues”, says
Benson Varghese, Client Relationship
Manager, Toll Global Logistics India.

10 TOLL TODAY

OPERATIONAL EXCELLENCE

Unlocking efficiency

TOP In late 2016, the Toll operations team The team was coached and The team at Villawood has seen
L-R: Site Supervisor at Villawood (New South Wales, facilitated by David Correzzola, great benefits at their site with the
Steven Ilievski, Australia) led the implementation of National Continuous Improvement implementation of Kanban.
Freight Manager ‘Kanban’ for all consumables, labels, Manager, and included NSW State “The introduction of Kanban at our
David Harrigan, pallets, ancillary equipment and Manager Elvis Basaric, Operation site has involved all employees,
and Operations container fork-lift fuel at their site. Manager Chico Sarantos, Freight from leadership commitment to
Manager Chico Manager David Harrigan and Site forklift and vehicle drivers using the
Sarantos in front Kanban is a Japanese term for a Supervisor Steven Ilievski. system,” said Elvis.
of the Ancillary visual system that is used to trigger Chico added, “The Kanban system
Equipment an activity, and a key tool to manage “By involving people through the has put stock and equipment at
Kanban Board. ‘just-in-time’ replenishment of items. development and implementation point of use. We are able to perform
Kanban provides critical information of the Kanban system, the team tasks more effectively and efficiently,
to order the right item, at the right starts to understand how the tool as we don’t spend time searching
quantity, at the right time. works and what benefit it provides. and don’t run out of parts anymore.”
Physically seeing the change is
The project has provided complete an important part in empowering Issue 1 | 2017 11
visibility, and eliminated daily employees and motivating their
shortages whilst optimising involvement in these activities”,
stock levels. said David.

OPERATIONAL EXCELLENCE

Working collaboratively to
deliver operational excellence

What happens when two Toll teams embrace the values of
teamwork and operational excellence?

BOTTOM LEFT For the team in one of Toll’s Adelaide excellence, and challenged the “We have taken steps to ensure
Team leaders Bruno depots, South Australia (SA), it was teams to work together and achieve the most important information
Morgante, Jon increasing delivery of packages in business improvements. – such as key performance
Caruso and Frank full and on time by over 1,000 per indicators (KPIs), standard operating
Iaconis. week, reducing sorting errors by However, the success truly lay in procedures and safety information –
BOTTOM RIGHT about 50 per cent and saving about the team’s willingness to help their stand out and are easily identifiable.
Toll team members at $4,000 per week by handling freight Toll teammates; and the improved Equally important to our business
the Adelaide depot. more efficiently – all this achieved Adelaide depot being accountable, is that everything has a place and
within seven months. open to change and receptive to everything is in its place.
the feedback, enthusiasm and
The foundation of the Adelaide mentoring provided to them. “We also hold daily tiered meetings
team’s success was the help from with our teams on safety, KPIs and
the Toll Treasury Wine Estates (TWE) Operational Excellence relevant issues, including sales,
team – co-led by Frank Iaconis, Lead productivity and housekeeping.
Business Improvement Manager, Bruno Morgante (Operations These small changes to how we
and Dale Tacono, Regional Manager Manager), along with Jon Caruso communicate have had a massive
SA. The collaboration was instigated (Country Distribution Manager), lead impact, creating greater engagement
by Divisional Director, Bruce Wilson. the project at the Adelaide depot. and involvement with teams at all
He knew Toll’s TWE national levels. For example, our drivers are
distribution centre in Adelaide was a “What strikes you about the TWE now actively identifying and calling
best-in-class example of operational site is how organised and efficient it out sales leads or concerns which
is, which we have been able to learn is great to see.”
a lot from,” said Bruno.

12 TOLL TODAY

OPERATIONAL EXCELLENCE

Teamwork The Toll team:
Rupinder Gothra,
“The key to operational excellence Habib Issahaku,
is the way you work,” Frank said. Peter Petri,
“It is driven by our people, not Rohan Morrow.
through an out-of-date autocratic
way of doing things. It is set up to Cutting costs, not trees
reinforce positive behaviours and
gives people opportunities that The Toll team at Altona North efficiency, while also saving
allow the person to grow, develop (Victoria, Australia) has saved over 1.4 million pieces of paper
and improve the business.” significant cost and trees (equivalent to 190 trees)
by working with our customer per year!
Bruno added, “We have not only Nike to remove over-processing
reduced costs for our customers, at their warehouse. In addition, the layout of the
but also customised our services warehouse could radically change;
to earn their loyalty. This project In 2016, the Toll team conducted removing the current conveyor
has clearly demonstrated what a waste walk (method to system would reduce manual
can be achieved when we all pull eliminate waste), and quickly handling tasks, improving safety,
in the same direction.” noted that over 55,000 cartons and improve throughput.
a month required three types
of order summaries and a Toll’s supply chain partnership
packing label. with Nike was established in
2001, incorporating a custom-
With customer centricity top built warehouse in Altona North,
of mind, the Toll team worked international freight forwarding and
closely with Nike to survey their a domestic delivery network.
retailers and customers on their
order summary requirements, “Nike aims to minimise our
concluding that the one set environmental impact in everything
of data would be sufficient. we do. Working with Toll on this
The triplication of order focused improvement has resulted
information was identified as in great waste savings. Thank you
over-processing. to the Toll team for all your work on
this worthy initiative,” said Marie
By removing most of the Varrasso, Supply Chain Director,
summaries – a carton summary, Nike Australia.
an order summary and a
packing sticker – the site is With a strong alignment on
expected to save significant operational excellence, Toll and
cost through increased Nike will continue to work together
and create smarter operations.

Issue 1 | 2017 13

CUSTOMER SATISFACTION

Toll helicopters
is airborne

In partnership with NSW Ambulance, In the first 11 weeks,
Toll began a 10-year contract in
January providing Australia’s largest 211 missions,the Toll Rescue team completed
aeromedical helicopter rescue and
retrieval service. over half of which were
search and rescue missions.

Toll is operating world-class How it all began The team have also flown
aeromedical helicopters and to reach and treat patients
training to save lives in Australia, Toll Helicopters’ journey to launch
across southern New South Wales as planned is the result of more in canyons, crevasses, road
(NSW) and the Australian Capital than two years of hard work. accidents, rivers, trapped in
Territory (ACT). machinery, fallen from cliffs
Two-year Implementation Plan from
In partnership with NSW signed contract in December 2014: and deep at sea
Ambulance, Toll began a
10-year contract in January • Bring eight customised 40 degree day,Ocnoemrepsclueetemdissoionn waass csuocrcceshsifnulgly
providing Australia’s largest AW139s helicopters online
aeromedical helicopter rescue sBealurcehinMg fooruanbtuasihnwsa,lkNer Sin Wthe
and retrieval service. • Design and implement a
contemporary aircrew In some extreme cases,
training program
overnightthe medical crews have stayed
• Build a world class high fidelity
training centre and cared for patients

• Purpose build three before being able to transfer
aeromedical helicopter bases them to hospital
and modify an existing base
in Canberra

• Employ and train new pilots
and air crewman

“We didn’t have to change anything
from our original implementation
plan,” said General Manager
Mark Delany. “For us, that is an
extraordinary outcome which the
team should be very proud of.”

14 TOLL TODAY

CUSTOMER SATISFACTION

A team of specialists on board The Aeromedical Crewing “We wanted to change how we
each aircraft Excellence (ACE) Training Centre trained our people and improve
operational capability, excellence,
The Toll Rescue Helicopter fleet From its new purpose-built standardisation and most
is made up of eight new purpose- Aeromedical Crewing Excellence importantly, safety,” said Mark.
built, best in class Agusta Westland (ACE) Training Centre at Bankstown “Our new ACE training program is
139 (AW139) helicopters, which Airport, Toll is using high fidelity innovative, and we are investing in
delivers the latest in performance, simulation and virtual reality training world-class software for helicopter
safety and innovation – assisting devices to best prepare its crews flight data monitoring systems.”
NSW Ambulance helicopter and NSW Ambulance paramedics
doctors and paramedics to reach and doctors. Follow us on Facebook at
patients in remote areas, faster tollairambulance or visit their
than ever before. All Toll aircrew and NSW website to learn more:
Ambulance paramedics and www.tollairambulance.com.au
A medical team comprising of doctors have been trained
a NSW Ambulance doctor and identically and meet the same
paramedic or nurse, flies on every standards through the ACE Training
mission in one of our intensive Centre. Every three months, they
care AW139s helicopters. will spend around three days
practicing normal and abnormal
situation training together as a
combined crew.

Issue 1 | 2017 15

CUSTOMER SATISFACTION

Doubling supply
chain capacity

TOP Cristal Mining Australia has worked By leveraging our industry-leading Trevor Cameron, Asia Pacific
Shaun Mooney and with Toll to improve their supply hub capability and experience, we can Procurement Manager at Cristal
Trevor Cameron at in Broken Hill, an isolated mining city design intelligent best-fit freight praised the collaborative approach.
Broken Hill Hub. in the far west of outback New South solutions that maximise efficiency “Instead of saying it couldn’t be
16 TOLL TODAY Wales, Australia. and optimise outcomes”. done, Toll worked with us to
develop this entrepreneurial
As one of Australia’s largest The solution was centred on solution and meet our just-in-time
producers of titanium dioxide and longer and heavier trains to increase logistics needs.”
titanium chemicals, Cristal Mining capacity. Toll enabled this through
required a solution for its Broken infrastructure improvements, This successful collaboration has
Hill hub to accommodate growth new multi-purpose equipment been further recognised when
15 years into the future. and improving the materials Cristal Mining was announced as
handling process. the winner of the Entrepreneurial
The collaborative work with Toll Procurement Organisation of the
improved efficiencies in transporting The various simple and creative Year at the 2016 Procurement and
mineral products to Adelaide (South modifications have resulted in Supply Australasia Awards.
Australia) and double supply chain increasing the payload on every train
capacity – successfully positioning by 40 per cent and a 30 per cent
Cristal Mining for future growth. reduction in train paths – improving
environmental impact with less fuel
Shaun Mooney, Toll Intermodal’s and carbon emissions.
Executive General Manager said,
“At Toll, we work closely with our And after more than a year in
customers, such as Cristal, to operation, there have been zero
understand their business needs. safety incidents and injuries.

Fuelling Norfolk Island CUSTOMER SATISFACTION
Issue 1 | 2017 17
In late 2016, Toll was awarded the In order to transfer the fuel from the
contract to supply fuel and diesel LCT to the Ball Bay Fuel Facility,
products to Norfolk Island, a tiny a floating pipeline was utilised. To
Australian island located in the ensure the discharge operations
South Pacific Ocean. have no adverse effects on the
delicate and beautiful environment
To present the best possible of Norfolk Island, the transfer
solution, Toll partnered with TOTAL method requires precision and
and Burnt Pine Fuel to ensure a focus to manage all risks involved.
smooth supply and delivery of fuel.
Toll plans to make approximately
Tasked with ensuring the island’s three deliveries each year for the
fuel levels did not dip below critical Norfolk Island Regional Council
levels, Toll, with assistance from once negotiations are complete.
Burnt Pine, successfully completed
a spot order to deliver fuel to the
island in January using the TOTAL
Light Coastal Tanker (LCT).

Flying Lion Air Indonesia

Earlier this year, Toll supported Lion The success of this operation
Air Indonesia to transport a highly was the result of great collaboration
sensitive and expensive aircraft between Singapore, Indonesia and
engine from Singapore to Jakarta Malaysia’s airfreight teams.
for maintenance. Since then, Toll has successfully
moved four additional engines within
Joining the local team in Singapore the South East Asia region and
was Sydney Franciscos, Malaysia a batch of passenger seats from
Airfreight Manager, who provided London to Indonesia for Lion Air.
additional support and supervision The Toll team’s local expertise has
during the initial pickup. showcased our capabilities, earning
the trust and loyalty of the customer
For the transit journey, the engine for future opportunities.
was safely secured according to
strict requirements to ensure RIGHT
no damage occurred to this Sydney Francisco, Malaysia Airfreight
highly sensitive and costly piece Manager and Rashid Abdullah, Toll
of machinery. Operations Manager (Singapore Airfreight),
after loading the aircraft engine.
Upon arrival in Jakarta, the Toll
airfreight team took over and
successfully transported the
engine into the hands of Lion
Air’s appointed mechanics.

CUSTOMER SATISFACTION

Shoppers give thumbs up
to pop-up hubs

TOP Christmas in Australia is a time of given the option to drop their What’s next?
Service with a smile gift giving, and busy, time-poor purchases off at a hub and have it
at Toll’s pop-up shoppers – a peak period for retail. sent directly to their home.” Following the success of our first
delivery hub. Recognising this as an opportunity ever retail delivery hub service, Toll
18 TOLL TODAY to improve the retail experience for Coinciding with the launch of is now looking at expanding this
shoppers, Toll successfully trialled the hubs and to ensure on-time to additional retail outlets during
a new consumer service – pop-up delivery, Toll increased its future peak shopping periods.
delivery hubs. delivery fleet by 30 per cent in
key locations, and staffing by Stay tuned for more pop-ups!
The trial 150 per cent.
What our customers said:
Designed to reflect the look and How did it go?
feel of a busy Toll distribution “Staff were friendly and helpful.
centre – complete with miniature The demand far exceeded The whole process was very
Toll delivery trucks – the hubs were expectations, with the distance efficient at a very busy time of
trialled in three major Australian travelled by packages during the year, making it possible for me
Westfield shopping centres – Bondi trial totalling a whopping one to receive my package before
Junction (New South Wales), million kilometres! Christmas. Very happy!”
Doncaster (Victoria) and Carindale
(Queensland). Feedback was extremely positive, “Timeliness, packaging, cost
achieving Net Promoter Scores and regional service delivery
Customers were able to send of +59 for parcel receivers and were all exceptional.”
their Christmas gifts to their loved +50 for parcel senders, indicating
ones, offering them convenience, the potential for further growth “Not a single problem, start
flexibility, and competitive pricing and innovation. to finish. Fast service and the
(starting from $10AUD for domestic gentleman that delivered the
delivery of a 1kg parcel). “While close to 40 per cent of parcels was smiling and happy.
Australians are now shopping Wonderful! My experiences
“We continually adapted our online, 85 per cent of Australian with Toll have been brilliant and
offering through the trial,” said shoppers still visit one or more I would never change.”
Luke Condon, Toll’s General shopping centres in an average
Manager – eCommerce & Product four-week period,” explained Luke. “Toll should offer this service
Development. “We did this based “Toll has a significant opportunity on an ongoing basis from more
on consumer feedback and to improve retail experiences for shopping centres – it’s a nice
data insights. For instance, we both consumers and retailers with change to not have to line up.”
introduced international shipping better logistics solutions.”
options, as well as a home
delivery service – shoppers were

CUSTOMER SATISFACTION

Securing digital security

Have you ever been hacked? Data The range of services includes finance, legal and conveyancing,
security is everyone’s concern, secure email, cloud-based file health, insurance, government,
especially as we become more sharing, large file transfers, web and any organisation that holds
dependent on technology for forms and digital mailrooms. and communicates personal and
everyday activities and transactions. confidential information.
Internally, Toll’s legal team is
Toll recognises its customers need using the Secure Workspace For further information about SDX
digital solutions to protect their module to manage highly sensitive and how it could support your team
data. Toll’s Specialised Services is communications. and customers, please contact
excited to announce a partnership [email protected]
with Egress Software Technologies, Adam Martin, Toll Group Director
a world leader in encryption Legal, Compliance and Security,
platforms and data security services. said, “We have used SDX to help
The partnership will offer Australian manage information for a number
and New Zealand customers of confidential and sensitive projects,
leading-edge digital encryption and have found the system easy to
services through Secure Digital use and a great way to keep control
Exchange (SDX). of our data. It provides us and the
business with security against both
SDX provides a simple, effective human errors and external threats.”
and highly secure way to protect
sensitive information both within SDX will be available to a wide range
an organisation and externally. of customers including banking and

Service 24/7

To bring greater convenience to
our key customer in Singapore,
the Singapore Armed Forces (SAF),
Toll has introduced a new initiative
to provide common army supplies
24 hours a day, seven days a week
– via a vending machine.

This new cashless business model
creates a new channel for the
same products, boasting greater
productivity and adding value to our
customers’ business.

Issue 1 | 2017 19

CUSTOMER SATISFACTION

‘Being passionate’ wins

TOP Cathy Brailey’s outstanding Cathy’s approach to passionate “Cathy’s work in partnership with
Cathy Brailey with passion, knowledge, dedication and customer service is to encourage Mark Twomey, Toll’s South Island
Ryan Chistensen communication has won her the good communication. This has Sales Manager, is a reflection of
(left) and Frankie ‘Being Passionate’ award at the 2016 allowed her to prevent small the great relationship we enjoy with
Walker – Lion Lion New Zealand Supplier Awards. issues from growing larger, whilst Lion, and a 20 plus year relationship
Ambassadors for building a rapport with many Lion that continues to go from strength
Wines/Beers/Spirits. Toll was one of four suppliers staff and continuously improving to strength” said Roberto Brady,
nominated for the prestigious award, communication between the General Manager Business
out of the 170 providers in Lion’s two companies. Development and Sales.
New Zealand supply chain.
“Over the years it has always been This is also not the first time Cathy
Cathy, a customer service a strong focus of mine to ensure has been commended for her work
representative from the Toll Team in that if a customer is unhappy, they with Lion – in 2009 she won their
New Zealand has been building a ring or email me first so that I can coveted Logistics Account Manager
strong relationship with Lion for the try to quickly resolve the problem,” of the Year award.
past nine years. she added.
Congratulations to Cathy and team!
“The team at Lion have become This award reflects Lion’s
an extension of the Toll team,” says appreciation of Cathy’s hard
Cathy. “They are not only interested work, and her team are extremely
in ensuring that their customers are proud of her.
happy, but also in ensuring that they
support the Toll team too.”

Keeping up with America

In February 2017, the Toll team in carriers, port officials, third parties,
America attended two industry freight forwarders, and government
conferences to thank and socialise officials at the 18th Annual Trans
with our current customers, and Pacific Maritime (TPM) conference in
seek new opportunities. Long Beach, California.

The 2017 Retail Supply Chain The latest market forecasts, current
Conference in Orlando, Florida, was issues and opinions concerning
a chance to highlight Toll’s offerings container shipping, freight rates,
and connect with supply chain labor issues, and much more were
executives from major retailers. discussed with other industry peers.
Information sessions held during the
event also provided insight into the Both events will be held again next
concerns of the retail industry. year, and the Toll team looks forward
to attending to keep abreast of our
Toll joined over 2,000 industry customers and industry in this ever-
professionals, including shippers, changing world.

20 TOLL TODAY

CELEBRATING PEOPLE AND COMMUNITY

DeVry University students visit Toll

Believing that the key to the future To conclude, the group visited TOP
lies in nurturing the next generation, the world’s largest container DeVry university
Toll hosted a group of 14 students shipping port, Yangshan Port, in students beaming
from the Keller Graduate School of Shanghai, reputed to be 470 football after an enriching
Management from DeVry University, pitches in size. and informative visit
in China late last year. to Toll’s warehouse
The visit was a great opportunity and Yangshan Port.
Toll’s team members Mac Sullivan for the Toll team to pass on their
- Transpac Trade Lane Manager, knowledge, and hopefully inspire
Greg Gordon - Director Global the students to a future in logistics.
Sales, and Matt Winters - Director
Global Programs kicked off with a John said, “It was great to share my
brief introduction to the logistics experience working in Asia with the
and shipping industry in China. group, and now two of the attendees
have indicated interest in coming
A detailed tour followed, led by back to China after they graduate.”
John Marshall, Strategic Client
Relationship Manager North Asia, Suliana Wainiqolo, a visiting
inside a fully operational container student, stated the trip was
freight station to understand Toll’s extremely informative; she was in
operational processes, including awe of the sheer size of Yangshan
how goods are received and loaded Port, and that it ‘opened her mind
into containers. to possibilities’.

Developing capital assets

Toll’s commitment to growth and Toll accepted the largest number
progressive employment practices to of students from the pioneer ELP
develop human capital has received group (25.7% of cohort), and has
the Singaporean government’s seen them through to graduation.
Human Capital Partnership (HCP) The program provided graduates
certification, recognising Toll as an the opportunity to apply theory
employer of choice in Singapore. into practice in their everyday tasks,
qualifying them for salary increments
Education has greatly transformed and scope expansion.
the labour force in Singapore,
providing a growing talent pool of In addition to students, Toll is also
the young and skilled. However, a strong supporter of attracting
recognising that hiring was professionals to the logistics
becoming a challenge in some industry. The challenge in the local
specialised fields, the Singaporean logistics scene is marketing itself
government introduced the Earn as a dynamic, interesting and
and Learn Program (ELP), and the prospective industry to work in. Toll
Professional Conversion Program is tackling this through participation
(PCP), to connect employers and in the PCP program, and engaging
job seekers. with professionals undergoing skills
conversion looking to make the
The ELP targets students in the switch to logistics.
Polytechnic and the Institute
of Technical Education (ITE) to RIGHT
participate in a ‘work and learn’ Wong Tong Tan (right), HR Manager -
program to gain a head-start in Singapore, receiving the Human Capital
a career related to their studies. Partnership mark and certificate from
Mr Lim Swee Say (left), Singapore’s Minister
for Manpower. Issue 1 | 2017 21

CELEBRATING PEOPLE AND COMMUNITY

A day in Japan Post

LEFT To commemorate a year of Q: What was the highlight Q: Aside from Japan Post
Anna presenting a being part of Japan Post of the trip? Headquarters, where else did
Swedish handmade (May 2016) and introduce staff you visit?
glass figurine as a to Japan’s unique culture, Toll Anna: The highlight of the trip
token of appreciation Global Forwarding (TGF) held a was definitely visiting Japan Post Tobias: We visited Shin Tokyo
to Mr Ogawa, Japanese-themed competition Headquarters where we were Post Office, which is the biggest
Deputy Chief of Shin among its country offices to hosted by Minoru Hasegawa post office in Japan. Satoru Kato
Tokyo Post Office. celebrate this special anniversary. (Executive Manager, Global from Japan Post and Yukina
CENTER Logistics Strategy Office), Hiroshi Bessho from Toll gave us a tour
Anna and Tobias Many countries participated, Shiraishi (Executive Officer Head of the building and showed us the
learning about however the Swedish team’s of Global Logistics Strategy), process of their daily operations.
the automated Japanese lunch with sumo- Hiroshi Ue (Solutions Group Postal It was interesting and insightful to
systems behind wrestling event won for its Marketing and Sales Division), learn how letters and parcels are
postal operations. high engagement with workers Satoru Katou (General Manager processed and sorted for local and
RIGHT and customers. Global Logistics Strategy Office), international delivery.
Tobias with a Yu Fukuyama (Manager Global
signature Japan Logistics Strategy) and Sawa Anna: We also had the opportunity
Post post box. Tanaka (Assistant Manager, Postal to visit Toll’s new office in Tokyo.
Marketing and Sales Division). They We were made right at home with a
We caught up with the winning warmly introduced Japan Post’s very warm welcome from the team.
team’s representatives, Anna rich history to us as well as future Kazuo Hoshino (General Manager)
Karlsson (Human Resources plans for the company. presented us with an overview of
Manager) and Tobias Stalberg the business.
(Ocean Freight Manager), about Tobias: Over a traditional Japanese
their prize – a trip to Japan Post lunch, we had a meaningful TGF celebrated Japan Day again
in Tokyo! exchange session about Sweden’s this year in May.
postal services and compared it
with Japan’s postal industry.

22 TOLL TODAY

CELEBRATING PEOPLE AND COMMUNITY

New year,
new blue

For the first time in almost 10 years,
and since their privatisation, Japan
Post has changed their uniforms.

From the 1st April (in time with the
new Japanese Financial Year),
160,000 employees in the logistics
division donned new sky blue shirts,
a much brighter style than the
original navy.

Japan Post procured approximately
1.1 million new shirts, achieving
significant cost savings (40%) by
changing production bases to
overseas (Southeast Asia).

All-Japan Women’s
Corporate Ekiden
Championships

In November last year, the Japan “I crossed the finish line smiling
Post Group Women’s Athletics thanks to the efforts of my team
Team claimed their first victory at the members. Along the way, cheers
36th All-Japan Women’s Corporate from our supporters gave me
Ekiden Championships, two years courage and strength. This
after forming their team. experience has inspired me to keep
training hard! Thank you very much
The All-Japan Corporate Ekiden for all the support.”
Championships is a series of long-
distance relay races contested It is back to training for the team,
between Japan’s corporate running who have their eyes set on winning
teams. It involves regional qualifying consecutive championship titles
races and a national championship each year. It might only be their first
for women and men. win, but it certainly won’t be the last!

In the Ekiden relay races, a tasuki TOP
(or sash) is passed between runners Japan Post Group Women’s Athletics Team
– this is a symbolic action for Japan and their supporters at the 36th All-Japan
Post, likened to the delivery of letters Women’s Corporate Ekiden Championships.
to customers. (Copyright: PHOTO KISHIMOTO).

Ms. Nozomi Terauchi, one of the 13 BELOW
team members, thanked her team Nozomi Terauchi with a purple tasuki (relay sash)
and supporters for helping her cross crossing the finish line at the 36th All-Japan
the finish line. Women’s Corporate Ekiden Championships.
(Copyright: PHOTO KISHIMOTO).

Issue 1 | 2017 23

CELEBRATING PEOPLE AND COMMUNITY

Transport industry Mal Grimmond, Toll Divisional to travel 400,000 kilometres,
unites for a Cause Director, is passionate about the transporting 45 million meals for
cause and generously donates his Australians in need during its lifetime.
TOP As Australia’s largest food relief time to the Foodbank New South
Toll Food Fighters: organisation, Foodbank helps those Wales (NSW) & Australian Capital Toll volunteers in action
Dani Jackson, in need by transporting donated Territory (ACT) Board, forging a long-
Brenton Watson, food and grocery products to over standing relationship between Toll Mal’s dedication has also extended
Mary Kerameas, 2,400 charities nationally, delivering and Foodbank. across Toll teams. In June 2016, 74
Chelsea Paterson, approximately 60 million meals sales team volunteers from various
Steven Baker, Isabelo each year. When Foodbank NSW & ACT CEO, Toll business units enjoyed bonding
(Ace) Montesclaros, Gerry Anderson needed to purchase and dedicating their time to a worthy
David Sevares, Raef a new truck for food transportation, cause at Foodbank NSW & ACT’s
Johnson, James Mal was able to connect him to Glendenning facility in Sydney.
Heazlewood and Kenworth, a division of PACCAR
Josh Sloan. Australia that manufactures trucks. A human production line was formed
to get food and care packages
Kenworth Australia, Cummins picked, packed and out the
South Pacific, Dana Australia, warehouse door. Their efforts came
Bridgestone, Eaton, Raeline, Alcoa just in time to warm up winter for
Wheel Products and PPG Australia individuals and families in need.
all significantly contributed and made
the truck a reality. Gerry is grateful for Toll’s ongoing
commitment to the wider Foodbank
“It is amazing how the transport Australia Network.
industry came together to aid such
an amazing cause,” Mal added. “Toll has had a relationship with
Foodbank for many years. We
The custom KT 359 truck is liveried wouldn’t be able to do what we
in Foodbank’s distinctive purple do without corporate support,”
colour, and has been on the road Gerry said.
since October 2016. It is expected

Toll’s heroic driver!

Steve Bolton, a Toll driver trainer, has been hailed a
hero for saving the driver of a vehicle after it plunged
upside-down into a river

Whilst driving on the Tweed Valley accurate recount of the incident
Way Highway, northern New South for the NSW Police, demonstrating
Wales (NSW), Australia, a vehicle that both Steve, and his truck
approached from behind and were not at fault.
proceeded to overtake Steve’s
Coles branded truck. Unfortunately Steve’s actions have earned him
the vehicle lost control, swerving in immense praise from the authorities,
front of Steve’s vehicle and flipped Coles and his peers, and he
over, landing upside down in the was presented with November’s
Tweed River. Employee of the Month award.

Steve, along with the police, Mark Tempany, a Toll Regional
emergency services and other Manager, says, “We are proud of
passers-by, all assisted in recovering Steve’s unselfish actions on that day.
the driver. This type of community spirit raises
the public’s awareness of heavy
Footage from Toll’s 4-way in-cab vehicle drivers and what they endure
cameras (which film down both on a daily basis.”
sides of the vehicle, in the cab and
from the driver’s view), provided an LEFT
Steve Bolton with his Coles branded truck.

24 TOLL TODAY

CELEBRATING PEOPLE AND COMMUNITY

Toll team supports
children’s hospice

TOP When the 2016 Brisbane Convoy for Hummingbird House supports yet, and raised over $26,000 for
Toll operations Kids rolled out of Heathwood, 15 Toll children with life threatening Hummingbird House.
team in Karawatha, trucks were amongst the fleet of 266 conditions and their families,
Australia at the 2016 trucks, six utes and two buses. with short break stays, wellbeing “We were impressed by the
Brisbane Convoy services, creative therapies, and dedication of the Toll team involved,
for Kids. The Toll operations team in care at the end of life. who so generously fundraised before
Karawatha, Australia, supported participating in the convoy on a
the event, generously giving their The 274-strong convoy wove its 35-degree Queensland day.
time and raising over $1,300 for way along a 65 kilometre route from
Hummingbird House, the only Heathwood, a south-west suburb “Our heartfelt thanks to the Toll
dedicated children’s hospice in Brisbane, before stopping at the team for their kind donation and
in Queensland. Redcliffe Showgrounds for a concert involvement.”
and entertainment.
Jay West, Bulk Fleet Controller, and
Ricki Turner, Fleet Controller, expertly Brisbane Convoy for Kids
coordinated the team and vehicles Treasurer, Leanne Dinning, said
for the event. the 2016 Convoy was its largest

Issue 1 | 2017 25

CELEBRATING PEOPLE AND COMMUNITY

Photo
feature

TOP BELOW
Emergency relief Andy Noll, Toll Prime
supplies and Mover Driver in
equipment for those Alice Springs, with
affected by Cyclone a newly painted
Debbie are loaded Dump Truck Bucket
onto the Royal (blue for cancer
Australian Navy Ship awareness) destined
HMAS Choules at for Newmont Mining
the Port of Brisbane in the Tanami Desert,
in Australia. northern Australia.
Source: Reuters

26 TOLL TODAY

CELEBRATING PEOPLE AND COMMUNITY

AUSTRALIA

Do you salary
sacrifice to Super?

Ensure you start planning now • From 1 July 2017: You can
to avoid exceeding the relevant only contribute up to $100,000
reduced contribution cap from each year to super from
1 July 2017. after-tax earnings (down from
$180,000). You may be eligible
Key changes to note: to bring forward two years of
contributions allowing $300,000
• From 1 July 2017: Pre-tax of after-tax contributions.
(Toll employer and your salary
sacrifice) contributions will be To adjust your salary sacrifice
capped at $25,000 a year. contribution either from now or from
1 July 2017, complete the applicable
• From 1 July 2018: You will be Salary Sacrifice form which can be
able to “catch-up” by rolling downloaded from the Toll Intranet
over any unused pre-tax (Departments/Superannuation/Find
(Toll employer and your salary a form or document).
sacrifice) contributions from
one year to the next (for up For more information on the
to five years). To be eligible, superannuation reforms, contact your
your super balance must be super fund or your financial adviser.
less than $500,000 before
1 July 2017. If you would like to take advantage of
financial planning discounts available
to Toll employees from ANZ, please
contact [email protected]

Insurance changes for Toll Group
Super Plan members

After a thorough review, including and Permanent Disablement
inviting submissions from a panel premiums must increase, but
of five insurers, changes to the pleasingly, the Income Protection
insurance premiums and features premiums will fall, and the Life
provided under Toll’s Group Super Event enhancements are now
Plan came into effect 1 April 2017. available to members.
Premiums had previously remained
unchanged for Toll’s Group Super If you have any questions about
Plan since 2013. this change, please contact
[email protected] or the Toll
The current insurance environment Member Line at ANZ Smart Choice
has dictated that Death and Total on 1800 243 182.

Issue 1 | 2017 27

CELEBRATING PEOPLE AND COMMUNITY

50+ years’ service Pavey, Peter Soo, Kim Kee Fawdray, Judy Mills, Ian
Toll Global Express, VIC
Hogg, Ray Toll Global Logistics, Singapore Toll Domestic Forwarding, NZ Toll Global Logistics, VIC
Tan, Hwa King
Robertson, David Foo, Loh Tse Roger Min, Huidong
Toll Domestic Forwarding, NZ Toll Domestic Forwarding, VIC Toll Global Logistics, Singapore Toll Global Logistics, Singapore Toll Global Logistics, China
Tang, Yew Sang
45 years’ service Ruengsast, Aroon Franklin, Mark Mohamed, Azhar
Toll Global Logistics, VIC
Toll Global Logistics, Singapore Toll Domestic Forwarding, SA Bin Sapuan

Rowe, Gordon Skelly, Robert Thiele, Mark Goh, Kin Juay Toll Global Logistics, Singapore

Toll Domestic Forwarding, NZ Toll Global Express, NSW Toll Resources & Government Toll Global Logistics, Singapore Moir, Bruce
Logistics, QLD
40 years’ service Tacono, Dale Turner, John Goh, Kok Hua Toll Domestic Forwarding, QLD
Toll Global Logistics, SA
Toll Global Logistics, Singapore Morris, Craig
Toll Resources & Government Goh, Siew Hua
Lundy, Sandra Taylor, Roger Logistics, QLD Toll Global Express, QLD

Toll Domestic Forwarding, NZ Toll Global Logistics, QLD Udthamoon, Peerapas Toll Global Logistics, Singapore Pakkarane, Somkid

Ngaia, Gary Von Bibra, Terry Graham, Brett Toll Global Logistics, Thailand
Toll Domestic Forwarding, NZ Toll Domestic Forwarding, TAS Toll Global Logistics, Thailand Toll Global Logistics, NSW Parker, Neal
Ross, Michael Vernon, Mark Toll Global Express, NSW
Toll Domestic Forwarding, NZ 25 years’ service Greennwood, Nicci Paull, Darren
Scarlat, Ronald Toll Domestic Forwarding, NSW Toll Domestic Forwarding, NZ Toll Domestic Forwarding, SA
Toll Global Express, SA Anderson, Neville Walker, Peter Pek, Kwang Meng
Toll Global Express, QLD Griffin, Kenneth
Toll Domestic Forwarding, TAS Toll Domestic Forwarding, VIC

Sheridan, Michael Askew, Shane 25 years’ service Hadid, Mohammad Toll Global Logistics, Singapore
Toll Global Express, NSW Toll Global Logistics, VIC Toll Global Express, NSW Petric, Phillip
Antoniou, Sebastiana
Thomas, Stephen Barrett, Darryl He, Jun Toll Domestic Forwarding, SA
Toll Domestic Forwarding, QLD Toll Domestic Forwarding, QLD Toll Domestic Forwarding, VIC Toll Global Logistics, China
Ashcroft, Michael Phillips, Bryan

Wallis, John Benic, Anne Toll Global Express, NSW Hodgson, Mark Toll Resources & Government

Toll Domestic Forwarding, TAS Toll Global Logistics, VIC Audrey, Ruby Monica Toll Resources & Government Logistics, WA
Webster, Philip Ranasinghe Preiss, Rhonda
Toll Domestic Forwarding, TAS Chia, Choon Fong Toll Global Logistics, Singapore Logistics, QLD Toll Corporate, QLD
Toll Resources & Government Bailey, Colin Hodson, Janette Riggs, Damien
35 years’ serviceItalia, Charles Logistics, Singapore Toll Resources & Government
Debono, Louis Toll Domestic Forwarding, NT Toll Global Express, NSW Logistics, SA
Toll Domestic Forwarding, VIC Toll Global Logistics, NSW Bak, Christopher Hopkinson, Kevin Roberts, Kenneth
Donovan, Dean Toll Domestic Forwarding, SA Toll Global Express, NSW
30 years’ serviceBailey, Paul Toll Domestic Forwarding, TAS Beamish, Mark Toll Domestic Forwarding, TAS Robinson, William
Flood, Aaron Illman, Adam Toll Domestic Forwarding, TAS
Toll Domestic Forwarding, NSW Toll Global Express, NSW Toll Domestic Forwarding, TAS Robinson, Timothy
Boge, Evadne Frankcombe, Robert Borg, Mark Toll Domestic Forwarding, SA Toll Domestic Forwarding, WA
Toll Global Express, QLD Toll Global Express, QLD Toll Domestic Forwarding, VIC Imberti, Francesco Rodda, David
Borland, Wayne Fulcher, Glen Brown, Karl Toll Domestic Forwarding, QLD
Toll Global Express, NSW Toll Domestic Forwarding, QLD Toll Domestic Forwarding, WA Sammut, Darryl
Bush, Craig Guy, David Toll Global Logistics, VIC Jaiyawong, Khonsawath Toll Domestic Forwarding, VIC
Toll Resources & Government Toll Domestic Forwarding, TAS Buahom, Nattapong Toll Global Logistics, ACT Seesamrong, Lae
Logistics, NSW Hill, Robert Jankowski, Blazej Toll Global Logistics, Thailand
Carew, Theresa Toll Domestic Forwarding, QLD Toll Global Logistics, Thailand Sharma, Jay
Toll Global Express, VIC Johnson, Lorraine Carr, Cavan Toll Domestic Forwarding, NSW Toll Global Express, NSW
Carrington, Christopher Toll Global Logistics, NSW Jenkins, Dean Sim, Siew Eng
Toll Domestic Forwarding, QLD Lipka, Rom Toll Domestic Forwarding, WA Toll Global Logistics, VIC Toll Global Logistics, Singapore
Constas, Themistokli Toll Domestic Forwarding, QLD Chan, Bee Choo Kaewta, Natthaporn Sleight, Greg
Toll Global Express, VIC Maisano, Daniel Toll Global Logistics, Thailand Toll Global Forwarding, VIC
Cooper, Kevin Toll Corporate, VIC Toll Resources & Government Kalai, Arasi D/O Nadesan Swaminathan,
Toll Domestic Forwarding, QLD Missikok, Steven Logistics, Singapore Toll Global Logistics, Singapore Kumara Shanker
Cordeux, Dean Toll Global Express, SA Chandler, Joy Krsteski, Peco Toll Global Logistics, Singapore
Toll Global Logistics, VIC Neeves, William Tan, Hoe Ann Jacob
Cox, Brian Toll Domestic Forwarding, NT Toll Global Express, NSW Toll Global Express, WA Toll Resources & Government
Toll Domestic Forwarding, QLD Nelsen, Wendy Chehade, Tony Li, Zhenqiang Logistics, Singapore
Crisp, Rodney Toll Global Express, SA Tay, Tay Jenny
Toll Domestic Forwarding, TAS Ng, Soon Lee Toll Global Express, VIC Toll Global Logistics, China Toll Global Logistics, Singapore
Gilmore, Wendy Toll Global Logistics, Singapore Chen, Qiuyan Liakishev, Andrew Terry, John
Toll Global Logistics, VIC Ng, Yaw Seng TollResources & Government
Hayes, Justin Toll Global Logistics, Singapore Toll Global Logistics, China Toll Domestic Forwarding, WA Logistics, NSW
Toll Domestic Forwarding, TAS Novo, John Chia, Choon Ling Lim, Soon Hwa Thorairaj, Sugumaran
Hollis, David Toll Global Logistics, NSW Toll Global Logistics, Singapore
Toll Domestic Forwarding, QLD Palmer, Anne Toll Global Logistics, Singapore Toll Global Logistics, Singapore Toh, Eng Huat
Kennedy, Stephen Toll Domestic Forwarding, SA Coffey, Debbie Low, Kam Lan Toll Global Logistics, Singapore
Toll Domestic Forwarding, VIC Paul, Desmond Turner, James
Lord, Rodney Toll Domestic Forwarding, QLD Toll Domestic Forwarding, NSW Toll Global Logistics, Singapore Toll Domestic Forwarding, TAS
Toll Domestic Forwarding, QLD Pearce, Lyall Collins, Steven Ma, Xiaomei Uy, Donato
Manduca, John Toll Global Express, WA Toll Global Logistics, VIC
Toll Domestic Forwarding, VIC Ropata, Peter Toll Domestic Forwarding, VIC Toll Global Logistics, China Wang, Liping
McHarg, Mark Toll Domestic Forwarding, QLD Crognale, Livia Marshall, Raoul Toll Global Logistics, China
Toll Global Express, NSW Sheridan, Anthony Wiggins, Robert
McPherson, Donald Toll Global Logistics, VIC Toll Global Logistics, VIC Toll Domestic Forwarding, QLD Toll Global Logistics, ACT
Toll Global Logistics, NSW Smith, Ashley Crosbie, Peter Martin, Adam
Toll Domestic Forwarding, TAS
Toll Global Logistics, VIC Toll Corporate, VIC
Cross, Robert Matthews, Stephen

Toll Global Logistics, SA Toll Resources & Government
Czislowski, Rodney Logistics, SA
McAndrew, Petta
Toll Resources & Government
Logistics, QLD Toll Domestic Forwarding, QLD
Dib, Sam McNamara, Wayne

Toll Domestic Forwarding, NSW Toll Domestic Forwarding, QLD
Dolensky, Peter McNaughton, Colin

Toll Global Express, SA Toll Global Logistics, VIC
Doody, Heather Mei, Yongan

Toll Corporate, VIC Toll Global Logistics, China

28 TOLL TODAY

CELEBRATING PEOPLE AND COMMUNITY

Wilson, Christopher Cramer, Malcolm Lambert, Janique Penny, Michael Vanderpol, Jeremy

Toll Global Express, QLD Toll Domestic Forwarding, VIC Toll Resources & Government Toll Global Express, NSW Toll Global Express, VIC

Wright, Robert Crea, Tony Logistics, VIC Peters, Brian Vo, Samantha

Toll Global Forwarding, VIC Toll Global Express, VIC Laskazeski, John Toll Global Express, WA Toll Global Logistics, NSW

Wu, Yaomin Cripps, Terry Toll Domestic Forwarding, NT Petrevski, Robert Voice, Ricky

Toll Global Logistics, China Toll Domestic Forwarding, NZ Lee, Debra Toll Global Express, NSW Toll Domestic Forwarding, NZ

Xie, Chunrong Cunningham, James Toll Global Forwarding, QLD Popovski, Vlade Waller, Graham

Toll Global Logistics, China Toll Domestic Forwarding, VIC Lee, Mui Lee Toll Global Logistics, NSW Toll Global Forwarding, VIC

Yeoman, Justin Damaso, Carole Toll Global Logistics, Singapore Potter, Anita Walsh, Craig

Toll Global Logistics, VIC Toll Resources & Government Llagas, Von Toll Global Logistics, VIC Toll Domestic Forwarding, WA

Zhou, Yuanxiang Logistics, QLD Toll Global Express, NSW Prasetyo, Nanang Walsh, Brendan

Toll Global Logistics, China Del Nido, Theresa Lord, Christopher Toll Global Express, NSW Toll Domestic Forwarding, NZ

Zimmatore, Sam Toll Domestic Forwarding, QLD Toll Global Logistics, VIC Quass, Ian Weir, Kim

Toll Global Express, NSW Deluca, Marco Loulach, Bill Toll Global Express, NSW Toll Global Express, SA

15 years’ service Toll Global Express, VIC Toll Domestic Forwarding, NSW Quattrocchi, Tony Wells, David
Dennis, Amanda Luciani, Rosanna Toll Domestic Forwarding, NSW
Toll Global Logistics, VIC
Toll Global Logistics, VIC Toll Global Forwarding, SA
Allen, Craig Raistrick, Paul Wheeler, Jeffrey
Dyer, Dianne Lynch, Dean
Toll Global Express, VIC Toll Domestic Forwarding, QLD Toll Global Logistics, NSW
Toll Global Logistics, QLD
Anguna, Pepe Toll Domestic Forwarding, VIC Reeves, Craig Winter, Michael
Toll Domestic Forwarding, NZ Eastlake, Julie
Lyng, Kathleen Toll Global Express, NSW Toll Domestic Forwarding, SA

Archer, Matthew Toll Global Express, VIC Toll Global Express, NSW Reyes, Medel Woo, Mei Yeng

Toll Global Express, QLD Eka-Adnyana, Wayan MacDonald, Sonia Toll Domestic Forwarding, NSW Toll Global Logistics, Singapore

Armstrong, Geoffrey Toll Global Express, NSW Toll Global Logistics, NSW Richards, Kelly Yayintas, Erkal

Toll Domestic Forwarding, QLD Elkins, Nicholas MacDonald, Andre Toll Global Logistics, VIC Toll Global Express, VIC

Bell, Reginald Toll Domestic Forwarding, QLD Toll Global Express, QLD Rist, Kenneth Zhai, Zhaowen

Toll Global Express, QLD Forrester, Mark Maloney, Nigel Toll Global Express, VIC Toll Global Logistics, China

Berkis, Margaret Toll Global Express, NSW Toll Resources & Government Rock, Stephen 10 years’ service
Toll Corporate, VIC Fullard, Brian Logistics, VIC Toll Domestic Forwarding, WA

Bezzina, Sylvia Toll Domestic Forwarding, QLD Morkovic, Jeffrey Rogers, Kevin Abrogena, Fe

Toll Global Logistics, VIC Gaudry, Darren Toll Global Express, VIC Toll Domestic Forwarding, VIC Toll Global Forwarding, NZ

Bianco, Serafino Toll Global Express, QLD Markovska, Vicki Rowe, Bradley Abdirahman, Muridi

Toll Global Express, VIC Gounder, Shiu Toll Global Logistics, VIC Toll Global Logistics, NSW Toll Global Logistics, VIC

Bintoro, Nono Toll Global Express, VIC Matene, Dallas Rust, Warwick Alexander, Neville

Toll Global Express, NSW Green, Troy Toll Global Logistics, VIC Toll Domestic Forwarding, QLD Toll Global Logistics, VIC

Boardman, Darren Toll Domestic Forwarding, TAS Mathewson, Peter Ryan, John Alimpoos, Alan

Toll Resources & Government Hall, Tina-Maree Toll Domestic Forwarding, TAS Toll Domestic Forwarding, QLD Toll Global Logistics, VIC
Toll Global Logistics, VIC Matthews, Karen
Logistics, WA Sampath-Kumar, Samuel Anderson, Frances

Boyes, Alan Harris, Dean Toll Domestic Forwarding, NSW Toll Global Express, NSW Toll Domestic Forwarding, QLD

Toll Global Express, SA Toll Global Logistics, VIC McDowall, Damien Sampson, Dean Ang, Koon Siong

Bradburn, Bevan Hartshorne, Kevin Toll Domestic Forwarding, SA Toll Global Express, SA Toll Global Logistics, Singapore

Toll Domestic Forwarding, NZ Toll Domestic Forwarding, QLD Menzies, Kevin Scarpino, Con Anjalay, Devi D/O Vadivelly

Bryant, Kelly Hindmarsh, Glen Toll Corporate, VIC Toll Global Express, VIC Toll Global Logistics, Singapore

Toll Global Logistics, VIC Toll Global Logistics, NSW Mepham, Lee Scheuboeck, Sylvester Annetts, James

Buersch, Michael Hyne, Joanne Toll Global Express, QLD Toll Domestic Forwarding, QLD Toll Global Express, NSW

Toll Global Express, SA Toll Domestic Forwarding, VIC Micallef, Patrick Seeliger, Andrew Ashamalla, Christine

Campbell, Andrew Jacobson, Garry Toll Global Express, NSW Toll Domestic Forwarding, SA Toll Corporate, VIC

Toll Global Express, NSW Toll Global Express, TAS Mitoiu, Doina Simmonds, John Asprea, Joseph

Cantwell, Michael James, Philip Toll Global Express, VIC Toll Global Express, QLD Toll Global Logistics, VIC

Toll Domestic Forwarding, VIC Toll Corporate, NSW Mollison, Susan Sinclair, Ian Ayoub, Tony

Carney, Tina Jansom, Detchana Toll Domestic Forwarding, VIC Toll Global Express, NSW Toll Domestic Forwarding, NSW

Toll Domestic Forwarding, VIC Toll Global Logistics, Thailand Morris, Melissa Singh, Heather Baice, Michael

Carnibella, Sam Jarvis, Paul Toll Global Express, QLD Toll Global Logistics, VIC Toll Global Express, QLD

Toll Domestic Forwarding, VIC Toll Global Express, QLD Mullins, Anthony Slarter, John Bakir, Sammy

Cavit, Errol Jones, Gregory Toll Resources & Government Toll Global Express, NSW Toll Global Logistics, VIC
Logistics, VIC
Toll Domestic Forwarding, NZ Toll Global Logistics, NSW Stone, Judith Barden, Kurt
Munro, Rhonda
Celik, Serdar Jones, Adrian Toll Resources & Government Toll Global Express, VIC
Toll Domestic Forwarding, NZ Toll Domestic Forwarding, QLD Logistics, VIC
Toll Global Express, VIC Nicholas, James Bastola, Shekhar

Chau, Minh Kamma, Suriya Terry, Steven Toll Global Logistics, NSW
Toll Global Logistics, Thailand Toll Global Logistics, VIC
Toll Corporate, VIC Norris, Kevin Toll Global Express, NSW Battersby, Graeme

Chia, Chor Ngee Kasmski, Stale Toll Global Express, NSW Thompson, Craig Toll Resources & Government

Toll Global Logistics, Singapore Toll Corporate, VIC O’Brien, Elizabeth Toll Resources & Government Logistics, WA
Logistics, NSW
Clements, Peter Kaufman, Christine Bawden, Michael
Toll Domestic Forwarding, VIC Toll Global Logistics, VIC Thurbon, Alan
Toll Global Express, VIC Toll Global Express, VIC
O’Riordan, Philip Toll Global Express, QLD
Cole, David Kay, Pauline Bayliss, Brendan
Toll Domestic Forwarding, QLD Toll Global Logistics, NSW Tizon, Cheryl
Toll Global Express, NSW Toll Domestic Forwarding, QLD
Parison, Marino Toll Global Express, WA
Connell, Brendan Kee, James Bedggood, Paul
Toll Domestic Forwarding, NSW Van Blommestein, Joel
Toll Global Forwarding, QLD Toll Global Logistics, WA Toll Domestic Forwarding, VIC
Paroz, Douglas Toll Global Express, NSW
Connell, Desmond Lalor, John Beeson, Alisi
Toll Global Express, QLD Van Caspel, Peter
Toll Global Forwarding, TAS Toll Global Logistics, VIC Toll Global Logistics, VIC
Patterson, Vicki Toll Global Express, VIC
Cotton, Sandra Lambe, John Bennett, Brad-Lee
Toll Domestic Forwarding, NSW Toll Global Logistics, VIC
Toll Global Logistics, VIC Toll Global Logistics, SA

Issue 1 | 2017 29

CELEBRATING PEOPLE AND COMMUNITY

Bergersen, Cheryl Clark, Leonard Fenton, Dennis Jackson, Margaret Lindenmayer, Alyssa

Toll Global Logistics, VIC Toll Global Express, NSW Toll Resources & Government Toll Global Logistics, SA Toll Toll Corporate, QLD

Besser, Kyle Coghill, Glen Logistics, WA Jackson, Gary Liu, Yuen Kiong

Toll Global Express, WA Toll Resources & Government Feraro, Avraham Toll Domestic Forwarding, QLD Toll Global Logistics, Singapore

Bird, Lisa Logistics, QLD Toll Global Express, WA Jameson, Tracey Livapulu, Charlie

Toll Global Logistics, VIC Collins, Michelle Fitzgerald, Brett Toll Corporate, VIC Toll Global Logistics, NSW

Blackwell, Claire Toll Global Logistics, VIC Toll Corporate, VIC Janjam, Ramlan Bin Lobo, Michael

Toll Resources & Government Collins, Brett Flynn, Paul Toll Resources & Government Toll Global Express, VIC

Logistics, QLD Toll Resources & Government Toll Global Logistics, NSW Logistics, Singapore MacNaughtan, Stewart

Blake, Paul Logistics, NSW Fong, Kenneth Leopold Johnson, Wayne Toll Domestic Forwarding, QLD

Toll Domestic Forwarding, TAS Cooper, Leon Toll Global Logistics, Singapore Toll Domestic Forwarding, VIC Maizey, Brett

Boncoeur, Marie Toll Global Logistics, VIC French, Garry Joynson, Clifford Toll Domestic Forwarding, NSW

Toll Corporate, VIC Corry, Edmund Toll Global Express, VIC Toll Domestic Forwarding, NSW Makoni, Suliasi

Borg, Brenden Toll Resources & Government Gandy, Robert Kamatgi, Archana Toll Domestic Forwarding, NZ
Logistics, VIC
Toll Global Logistics, VIC Toll Domestic Forwarding, TAS Toll Corporate, VIC Man, Meng Fei
Cross, Colin
Bradbury, David Gatla, Lakshman Kamm, David Toll Global Logistics, Singapore
Toll Domestic Forwarding, TAS Toll Global Logistics, Singapore Toll Domestic Forwarding, SA Mane, Arvind
Toll Global Logistics, VIC Custodio, Richardo

Broadbent, Ian Toll Global Logistics, NSW Gett, Rodney Kata, Inoke Toll Global Logistics, VIC

Toll Global Express, VIC Dai, Jiabin Toll Global Logistics, NSW Toll Domestic Forwarding, NZ Martin, Sharyn

Broadhurst, Steven Gibson, Deborah Keesing, Annette Toll Global Express, QLD
Toll Global Logistics, Singapore Toll Global Express, QLD
Toll Global Logistics, VIC Dalton, Janice Toll Global Express, NSW Martin, Christina

Brooker, Danielle Toll Global Forwarding, VIC Godfrey, Steven Kenny, Reid Toll Global Express, QLD

Toll Global Express, NSW Dang, Vu Toll Global Forwarding, VIC Toll Domestic Forwarding, TAS Maslen, Steven

Brooks, Michelle Toll Global Logistics , VIC Goh, Hoo Kwee Kho, Ah Guan Toll Domestic Forwarding, QLD

Toll Global Logistics, NSW Davies, Simone Toll Global Logistics, Singapore Toll Global Logistics, Singapore Matthews, Christopher

Brosnahan, Graham Gold, Russell King, Michelle Toll Domestic Forwarding, WA
Toll Domestic Forwarding, NZ Toll Global Forwarding, WA
Davison, Mark Toll Global Logistics, VIC Toll Domestic Forwarding, WA Mauala, Takanshi

Brown, Mark Toll Global Express, WA Goldthorp, Jennifer Kirsten, Alex Toll Domestic Forwarding, NZ

Toll Global Forwarding, VIC Davy, Ronald Toll Domestic Forwarding, WA Toll Corporate, VIC Maze, Guillaume

Brown, Terry Goleby, Steven Kirwan, Amanda Toll Global Express, QLD
Toll Domestic Forwarding, QLD Toll Domestic Forwarding, TAS Toll Global Express, ACT
Day, Darren Toll Global Forwarding, WA McCormick, Graham
BryantToura, Jasmine Greco, Andrew
Klose, Evan Toll Domestic Forwarding, QLD
Toll Domestic Forwarding, NZ Toll Domestic Forwarding, VIC Toll Domestic Forwarding, SA McDonald, Jane
Toll Global Forwarding, NZ De Morton, Lauren

Bucholz, Christopher Greco, Rosa Kmon, Jaime Toll Global Logistics, VIC
Toll Resources & Government Toll Corporate, VIC
De Simone, Sandro Toll Corporate, VIC Toll Global Forwarding, VIC McGovern, Dale

Logistics, QLD Griffin, Alexander Kolpar, Dudu Toll Domestic Forwarding, NSW

Burton, Michael Toll Global Logistics, VIC Toll Domestic Forwarding, QLD Toll Global Logistics, VIC McGuinness, Corey

Toll Corporate, VIC Debono, Phillip Hall, Danny Koomen, Johannes Toll Global Express, WA

Burton, Roslyn Toll Domestic Forwarding, VIC Toll Domestic Forwarding, TAS Toll Global Logistics, NSW McKay, Graham

Toll Domestic Forwarding, QLD Depetro, Matthew Ham, James Kotoski, Tony Toll Global Express, NSW

Bush, Kaiwhare Toll Domestic Forwarding, VIC Toll Global Express, WA Toll Global Logistics, VIC McKeever, Ken

Toll Global Express, QLD Dimitrakopoulos, Paul Hand, James Kumar, Robert Toll Global Forwarding, NSW

Bustillos, Manolo Toll Global Express, NSW Toll Domestic Forwarding, VIC Toll Resources & Government McMahon, Tessa

Toll Global Express, NSW Doran, Brendan Hanna, Sameh Logistics, VIC Toll Domestic Forwarding, NSW

Caldone, Vince Toll Global Forwarding, QLD Toll Global Logistics, NSW Lagau, Ricky Anak McMaster, Alan
Doran, Christopher
Toll Global Logistics, VIC Harding, Travis Toll Resources & Government Toll Global Express, QLD
Toll Domestic Forwarding, QLD Toll Domestic Forwarding, VIC Logistics, Singapore
Carr, Sandra Dougherty, Gavan Mendieta, Hugo

Toll Global Express, VIC Toll Global Express, VIC Harris, Deborah Lam, Nicholas Toll Domestic Forwarding, VIC

Carroll, Henare Toll Domestic Forwarding, NZ Toll Global Express, VIC Merchant, Geoffrey
Toll Domestic Forwarding, NZ Dzonlagic, Selver
Toll Global Express, NSW Hatfield, John Lee, Daniel Toll Global Express, SA

Cartwright, Michael Toll Domestic Forwarding, VIC Toll Corporate, VIC Merritt, Clinton
Toll Resources & Government Ear, Bonchanara
Toll Global Logistics, VIC Hay, Leon Lee, Kim Song Toll Corporate, VIC

Logistics, QLD Toll Corporate, VIC Toll Resources & Government Middleton, David

Casey, Dominic Elsous, Leo Henderson, Paul Logistics, Singapore Toll Global Express, VIC

Toll Global Logistics, NSW Toll Global Express, VIC Toll Global Logistics, VIC Lee, Nora Mihalopoulos, Constantinos

Cassin, Janice Elton, Victor Hinge, Tracey Toll Global Logistics, NSW Toll Global Express, VIC

Toll Global Forwarding, NZ Toll Global Logistics, NSW Toll Global Logistics, VIC Lee, Boo Kian Miles, Stephen

Cattarinussi, Ricky Emin, Shenol Holford, Mark Toll Global Logistics, Singapore Toll Global Logistics, VIC

Toll Global Logistics, VIC Toll Domestic Forwarding, VIC Toll Global Express, SA Leeds, Colin Miller, James

Cawthray, Gary Erak, John Hughes, Trevor Toll Domestic Forwarding, VIC Toll Domestic Forwarding, QLD

Toll Global Logistics, VIC Toll Global Logistics, NSW Toll Global Logistics, NSW Lenz, Michelle Miller, Warren

Cechris, Spiros Erueti, Lou Huynh, Julie Toll Domestic Forwarding, QLD Toll Domestic Forwarding, QLD

Toll Global Logistics, VIC Toll Domestic Forwarding, NZ Toll Global Logistics, NSW Lewis, Craig Miller, Barry

Chan, Sheau Jing Evans, Michael Hyland, Ricky Toll Resources & Government Toll Domestic Forwarding, VIC

Toll Global Logistics, Singapore Toll Global Express, NSW Toll Domestic Forwarding, QLD Logistics, WA Mills, Darryl

Chen, Weidong Fagan, Katherine Idris, Mokhtar Li, Yeulin Toll Global Express, WA

Toll Global Logistics, China Toll Resources & Government Toll Global Express, VIC Toll Global Logistics, China Minarapa, Hinekiri

Chen, Yubin Logistics, NSW Indeche, Arthur Liam, Si Fen Toll Domestic Forwarding, NZ

Toll Global Logistics, China Fang, Qian Toll Global Express, QLD Toll Global Logistics, Singapore Misran, Bin Kotar

Chu Kok, Hwa Toll Global Logistics, China Isenbert, Steven Lim, Tian Toll Global Logistics, Singapore

Toll Global Forwarding, NZ Toll Domestic Forwarding, QLD Toll Corporate, VIC

30 TOLL TODAY

CELEBRATING PEOPLE AND COMMUNITY

Moffat, Ann Maree Parker, Gilbert Robison, James Smith, Sandra Turner, Hamish

Toll Domestic Forwarding, WA Toll Global Logistics, VIC Toll Resources & Government Toll Domestic Forwarding, QLD Toll Global Express, QLD

Molloy, Diane Parkes, Linda Logistics, WA Smith, Kathleen Vahua, Tangi

Toll Global Forwarding, NSW Toll Global Express, QLD Rodway, Gregory Toll Global Express, QLD Toll Global Logistics, VIC

Moon, John Parmenter, James Toll Resources & Government Smith, Robin Vainikolo, Osika
Toll Domestic Forwarding, QLD Logistics, NSW
Toll Global Logistics, NSW Rossberg, Scott Toll Global Express, VIC Toll Domestic Forwarding, NZ

Morgan, Francis Parnis, Mellissa Soh, Ah Lek Vetsicas, Peter
Toll Domestic Forwarding, QLD Toll Global Logistics, Singapore Toll Corporate, VIC
Toll Resources & Government Toll Global Express, VIC Rout, Andrew
Logistics, VIC
Passande, Hugh Sommer, Christopher Walgamage, Geethanjali
Muller, Sally Toll Domestic Forwarding, SA Toll Domestic Forwarding, WA Toll Global Express, WA
Toll Global Express, NSW
Toll Global Express, WA Paterson, Chelsea Rujak, Joseph
Sommerville, Darren Wallis, Kerryn
Milquiny, David Toll Global Forwarding, NSW Toll Global Logistics, VIC
Toll Global Forwarding, VIC Toll Corporate, VIC
Toll Domestic Forwarding, NSW Paton, Murray Rushin, Dean
Sozzi, Maurice Wanstall, Timothy
Munro, Keryse Toll Global Express, VIC
Toll Global Logistics, QLD Toll Global Logistics, VIC Toll Corporate, NSW
Toll Global Logistics, VIC Ryan, Michael
Paul, Jonathon Spink, Matthew Warnes, Barry
Murica, Enis Toll Domestic Forwarding, TAS Toll Domestic Forwarding, NT Toll Global Forwarding, VIC
Toll Corporate, VIC
Toll Global Logistics, VIC Paul, Peter Sabih, Mousa
Spyropoulos, Stan Warren, Arifin
Nakyai, Weerawan Toll Domestic Forwarding, NZ Toll Global Logistics, VIC
Toll Global Logistics, VIC Toll Global Logistics, NSW
Toll Global Logistics, Thailand Pettigrew, Carl Salerno, Grazia
Stafford, Andrew Warren, Lyman
Narknava, Sombat Toll Domestic Forwarding, NZ Toll Global Logistics, NSW
Toll Corporate, VIC Toll Domestic Forwarding, NZ
Toll Global Logistics, Thailand Pfeffer, Cynthia Sampang, Leonico
Stevens, Mark Watkins, Robert
Natarajan, Vijayakumar Toll Domestic Forwarding, QLD Toll Global Logistics, VIC
Toll Global Express, NSW Toll Global Express, SA
Toll Global Logistics, VIC Sbrana, Mathew
Phua, Yong Teck Stewart, Merv Websdale, Bruce
Neshabe, Mouhamed Toll Global Logistics, Singapore Toll Global Express, NSW
Toll Resources & Government Toll Domestic Forwarding, NSW
Toll Global Logistics, VIC Phung, Anh Scalia, Patrick Logistics, WA
Wee, Hong Ling
Newman, Scott Toll Domestic Forwarding, QLD Stoner, Jason
Toll Global Logistics, VIC Toll Global Logistics, Singapore
Toll Domestic Forwarding, QLD Pierpoint, Neale Schipp, Ellin
Toll Domestic Forwarding, QLD Weir, Tracey
Ngeo, Chay Hoon Toll Resources & Government Toll Global Express, NSW Stralow, Lynette
Toll Global Express, QLD
Toll Global Logistics, Singapore Logistics, NSW Schofield, Benjamin Toll Corporate, QLD
Whenuaroa, Alecia
Nguyen, Cong Playford, Peter Toll Global Express, QLD Sturrock, Deborah
Toll Domestic Forwarding, QLD
Toll Global Logistics, VIC Toll Global Express, SA Schostakowski, Martin Toll Domestic Forwarding, VIC Wihongi, Frank

Nguyen, Thi Thu Huyen Plenderleith, Marcus Toll Domestic Forwarding, QLD Suca, Peter Toll Global Forwarding, NZ

Toll Global Logistics, Vietnam Toll Global Logistics, WA Schutte, Antony Toll Global Logistics, NSW Willet, Gregory

Nicholls, Gavin Plsek, Martin Toll Domestic Forwarding, QLD Sullivan, Allyson Toll Gloabl Logistics, NSW

Toll Global Express, QLD Toll Corporate, NSW Sciberras, Justin Toll Domestic Forwarding, VIC Williams, Antony

Nichols, Anthony Pointer, Darren Toll Global Logistics, VIC Sutcliffe, Raymond Toll Global Express, VIC

Toll Global Logistics, ACT Toll Global Logistics, VIC Sciberras, Sean Toll Domestic Forwarding, QLD Wilson, Craig

Nickell, David Pothof, Stephen Toll Global Logistics, VIC Tan, Wong Tong Toll Global Express, QLD

Toll Corporate, VIC Toll Global Logistics, NSW Searle, Craig Toll Global Logistics, Singapore Wiseman, Daniel

Nikoloski, Darko Pradhan, Sangam Toll Domestic Forwarding, QLD Tan, Hock Lai Toll Global Express, SA

Toll Global Logistics, VIC Toll Corporate, NSW Selekos, Angelo Toll Global Logistics, Singapore Wisselink, Inge

Nissan, Youbirt Pradhan, Parag Toll Domestic Forwarding, VIC Tang-Bird, Megan Toll Global Forwarding, VIC

Toll Global Logistics, VIC Toll Global Express, NSW Semenoff, Ihaka Toll Global Forwarding, NZ Wo, Kay Liang

Nissan, Benyamon Presland, Stephen Toll Domestic Forwarding, NZ Teng, Kok Boon Toll Global Logistics, Singapore

Toll Global Logistics, VIC Toll Global Forwarding, NSW Sharma, Rekha Toll Resources & Government Yeow, Gek Eng Caris

Nugent, Rebecca Psaila, Craig Toll Global Logistics, NSW Logistics, Singapore Toll Global Logistics, Singapore

Toll Domestic Forwarding, QLD Toll Global Express, VIC Shephard, Wayne Teo, Shee Wee Yourell, Christopher

O’Brien, Douglas Rados, Zdenko Toll Global Logistics, NSW Toll Global Logistics, Singapore Toll Resources & Government

Toll Global Express, QLD Toll Global Logistics, VIC Sheridan, Geoff Raymond Thomas, Steve Logistics, QLD

Olives, Richella Rankin, Christopher Toll Domestic Forwarding, NZ Toll Domestic Forwarding, VIC Zammit, Tania

Toll Global Logistics, NSW Toll Global Express, WA Short, Lance Thomsett, Cameron Toll Global Logistics, VIC

O’Neill, Michael Rawat, Nikhil Toll Global Logistics, QLD Toll Global Express, QLD Zhang, Xuefeng

Toll Domestic Forwarding, QLD Toll Global Express, SA Simioni, Frank Thrower, Tracey Toll Global Logistics, China

Ong, Kar Keong Rawlings, Neil Toll Global Logistics, VIC Toll Global Forwarding, VIC Zhang, Tingwu

Toll Global Logistics, Singapore Toll Global Logistics, VIC Simpson, Julie Tian, Weidong Toll Global Logistics, China

Orbell, Robert Reid, Martin Toll Domestic Forwarding, QLD Toll Global Logistics, China Zhu, Yan

Toll Resources & Government Toll Corporate, VIC Singh, Prabhjot Tip-Cheung, Marlar Toll Global Forwarding, NSW

Logistics, QLD Reid, George Toll Corporate, VIC Toll Domestic Forwarding, WA Zhu, Zhongyi

Ouyang, Jie Toll Domestic Forwarding, QLD Singh, Amar To, Tran Toll Global Logistics, China

Toll Global Logistics, China Richards, Julie Toll Global Logistics, VIC Toll Corporate, QLD Zhu, Lijun

Ozcicek, Serdar Toll Global Forwarding, QLD Sinnatamby, Rajendran Tonga, Zeta Toll Global Logistics, China

Toll Global Express, VIC Rifat, Ozgun Toll Global Logistics, Singapore Toll Global Logistics, QLD

Pak, Sing Toll Global Logistics, VIC Sirim, Rober Topper, Paul

Toll Global Logistics, Singapore Riggall, Peter Toll Global Logistics, VIC Toll Domestic Forwarding, NZ

Panagopoulos, Peter Toll Domestic Forwarding, WA Sison, Aldwin Tse, Kwok

Toll Domestic Forwarding, VIC Robbins, Paul Toll Global Express, VIC Toll Global Logistics, VIC

Pang, Chai Kih Toll Global Express, QLD Siup, Michael Anak Tsiatsias, Thomas

Toll Global Logistics, Singapore Robillos, Sergio Toll Resources & Government Toll Corporate, VIC
Papadopoulos, Manuel Logistics, Singapore
Toll Global Logistics, VIC Tuna’i, Poasa
Sivieng, Linda
Toll Global Express, NSW Robins, Mathew Toll Domestic Forwarding, NZ

Toll Domestic Forwarding, VIC Toll Domestic Forwarding, NSW

Issue 1 | 2017 31

Safety
comes first

It doesn’t matter
your job title,
safety is your job.