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Published by xhorxh.xh, 2018-07-20 12:41:13

UC Presentation

COMPANY




OVERVIEW







UNITCENTER Shpk


JULY 2018



“Work together, learn together and grow together”
UnitCenter Group



ABOUT US



WE PROMISE TO EXCEED YOUR EXPECTATIONS







UnitCenter was established in 2015 with the goal to

provide high quality cost e ective services, as a nancial and

commercial company, including nancial web services as well

as telemarketing, customer support services, technical support,

accounts management ect.



The company mainly deals with the design and imple-

mentation of promotional campaigns using all nec-

essary tools as direct marketing or through alter-

native forms that o ers online marketing.



Today we have a team of highly quali ed

professional operating employees

from our facilities in Albania,

Kosovo, Austria, Ukraine. Even

within a timespan of just


three years, we have

successfully delive-

red over 15 proj-

ects to clients

worlwide.

WHY US?




In order to meet the growing

needs of our customers, we

value the latest technological

developments. We o er im-


proved service for our clients

and meet their call center out-

sourcing requirements, with

innovative techniques. Unit-

Center is specialized in o ering all forms of the call

center services, inbound/outbound. Our solu-

tions are customized to meet up costumer


speci cations and ensure better satisfac-

tion. We o er a personalized pack-

age especially created to meet

client requirements. Our expe-

rience with multiple clients


KNOWLEDGE and data generated
from many campa-

igns can unlock


EXPERIENCE a host of use-

ful insi-

ghts.

INNOVATION

EMPLOYEES
400 Workstations is the capacity






of all Unitcenter shpk o ces






Employees working in the main 93
o ce in Tirana, Albania
220 The total number of active






employees in all o ces






Employees working in the second 96
o ce in Shkodra, Albania
31 Employees working in the third






o ce in Pristina, Kosovo








CURRENT SPOKEN LANGUAGES








German French
9% 4%

Spanish Italian English
45%
16% English 93%
7%



Italian
English 37% German
37% 45%
TIRANA, AL SHKODRA, AL PRISTINA, KO

U nit -

Center has


years of expe-

rience in the call

center and telemar-

keting industry. We are

experts at what we do and

will only hire the best agents af-

ter a demanding recruiting process.

Our people are the most important asp-

ect of our business. Every employee plays a


role in our success. As a result, we promote a

positive, encouraging and lively work environme-

nt which translates into a better experience for

not only our employees, but also our clients and

their customers. We enforce fairness with all the

interactions, both internally and externally. This

focus builds and maintains strong relationships


that benefit everyone in contact with us.







ONE TEAM

The

idea of


“Quality at

Every Stage” is

what drives every

project schedule here at

UnitCenter. Every project,

every document and every pro-

posed methodology is put to rigor-

ous testing and review across the ser-

vices we operate. Every member of the te-


am knows what to do, how to do it, and when to

do it, there are no assumptions, because every-

thing is documented in pre-approved formats. We

are proud that our innovative attitude helps to

maximize the benefits our clients receive. Inv-

esting in research&development, partnering with

industry leaders, and adapting the latest technol-


ogy, gets us a few steps ahead of competitors.







ONE DREAM

OUR OFFICES



ORGANIZATIONAL CHART











CEO



General
Manager




HR IT Business
Marketing Finance Production
Department Department Development

Shift
Manager


Trainings Reception Logistic
Marketing
Sales
Leads
Business Statistics Doctor
Intelligence
Customer Retention
Service




Compliance

OFFICE PLAN



















































TOP VIEW OF THE PLANIMETRY OF THE HEAD OFFICE IN TR, AL










CAPACITY CAPACITY CAPACITY CAPACITY

93/120 96/100 31/60 0/120

TIRANA, AL SHKODRA, AL PRISTINA, KO TIRANA #2, AL







FULL CAPACITY

220/400

UNITCENTER GROUP





Unitcenter Sh.p.k. was estab-

lished in 2015, as a company that

o ers telemarketing services (ou

bound/inbound) for a large group of

brands, national and international.




The company deals mainly with the design and imple-


mentation of the promotional campains using all the nec-

essary tools like direct marketing or via alternative forms of

online marketing! We also have been very active with BPO

and other Contact Center organisations. In particular with

the Albanian Bussiness Services Association (ABSA) is a na-

tional employer organization created on voluntary union of

BPO sector emplyers (subcontracting services sector, call

center, real estate, consultancy etc) in Albania. The associa-

tion ontends to become a private sector partner in relations


with the Albanian state on creating network and internation-

la expansion for BPO services providers in Albania. Trying to

facilitate foreing investment in Albania and promote the

BPO as a sector that boosts employment in various

cities of the country and o ers career opportunities

for young people.




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