e-magazine imr

EASYBUSINESS











ISSUE NO. 5 | JUNE 2020
FOR A BETTER LIFESTYLE


BUSINESS


MANAGEMENT

IN ACTION




TYPES OF


BUSINESS

RECORDS


OVERVIEW OF





RECORD





MANAGEMENT







BUSINESS

AND


RECORD

MANAGEMENT







STAKEHOLDERS
KEY



T Y P E S O F IN BUSINESS


B U S I N E S S


O R G A N I Z A T I O N

C O N T E N T S












02




01 BACKGROUND

AUTHOR'S





LETTER FROM
EDITOR 13

08 TYPES OF BUSINESS





RECORDS
BUSINESS AND

RECORDS 21
MANAGEMENT
17 KEY




STAKEHOLDERS IN
BUSINESS
TYPE OF BUSINESS
ORGANIZATION

24








BUSINESS
MANAGEMENT IN
ACTION





E A S Y B U S I N E S S

Letter from Editors








Alhamdulillah, thanks to Allah SWT, whom with his willing is giving us the
opportunity to complete this Management of Business Records (IMR652) pertaining

to electronic magazine (e-magazine) with the title “Business Record Management”.
This e-magazine was completed by five of us, Ummi Aqilah Nadiah Binti Khoirul
Anam, Nur Amalin Aishah Binti Sabki, Aishah Binti Selamat, Muhammad Akmal Hakim

Bin Shahrin, and Muhammad Mustaqim Bin Muhamad Izani.

We would like to use this opportunity to express our gratitude to everyone who
supported us throughout the course of this magazine. We were glad to convey our
warm thanks to Sir Mohammad Azhan Bin Abdul Aziz for all the sustenance and

encouragement given.

Last but not least, we also would like to thank our appreciation and millions of thanks
to them who’s either directly or indirectly have taken part while we are setting up

this e-magazine. We also not forget to our family, fellow friends, who provide us with
the facilities being required. We were grateful for their aspiring guidance, invaluably
constructive criticism and friendly advice to fill in this e-magazine.

Author’s Background

















































NAME: Muhammad Mustaqim Bin Muhamad Izani
AGE: 21 years old

ADDRESS: Shah Alam, Selangor

EMAIL ADDRESS: [email protected]

EDUCATION: SPM – SMKS 18

Diploma – Investment Analysis, UITMT, Dungun
Degree – Operation Management, UITMK, Sungai Petani

HOBBY: Reading Magazine

LIFE MOTTO AND VISION: You can do it.

A U T H O R ' S




B A C K G O U N D





































NAME : Aishah Binti Selamat

AGE : 21 Years Old


ADDRESS : Shah Alam, Selangor
EMAIL ADDRESS :



[email protected]


EDUCATION : SPM - SMKSS 17

Diploma - Dip In Business Studies (TPT)

Degree - Bach in Business Administration


(OM)

Hobby : Reading Books
LIFE MOTTO AND VISION :




"Work for a cause, not for applause"

AUTHOR’S BACKGROUND











































NAME : UMMI AQILAH NADIAH BINTI KHOIRUL ANAM

AGE : 21 YEARS OLD

ADDRESS: PUTRAJAYA

EMAIL ADDRESS: [email protected]

EDUCATION:

• SPM- SMKPP 8(1)
• DIPLOMA – DIPLOMA IN BANKING, KPTM BANGI

• DEGREE – BACHELORS OF ADMINISTRATION
OPERATION MANAGEMENT, UITM SG. PETANI
KEDAH

HOBBY: READING BOOKS, PLAYING NETBALL

LIFE MOTTO AND VISION: YOU CAN DO IT

EDITOR'S BACKGROUND






















NAME: Muhammad Akmal Hakim Bin Shahrin



AGE: 21




ADDRESS: Putrajaya, Wilayah Persekutuan



EMAIL ADDRESS: [email protected]



Education:




SPM- SMK Putrajaya Presint 14(1)



DIPLOMA- Accountancy, UiTM Melaka,



Alor Gajah




DEGREE- Operation Management,



UiTM Kedah, Sungai Petani




HOBBY: Jogging



LIFE MOTTO: Keep Moving Forward

18











AUTHOR'S
BACKGROUND


NAME: NUR AMALIN AISHAH BINTI
SABKI

AGE: 21 YEARS OLD

ADDRESS :TUMPAT, KELANTAN

EDUCATION : SPM- MRSM TUMPAT,
KELANTAN
DIPLOMA- UiTM KELANTAN,
MACHANG
DEGREE- UiTM KEDAH, SUNGAI
PETANI

HOBBY : COOKING AND CYCLING

LIFE MOTTO : IN LIFE, BE A
WARRIOR. NOT A WORRIER.
.





" AND HE FOUND YOU LOST
AND GUIDED YOU."
-93:7-

BUSINESS







RECORDS



JUNE 2020/ RM10.00/ 1ST EDITION












TYPES OF



BUSINESS



RECORDS









BUSINESS KEY



MANAGEMEN STAKEHOLDERS



T IN ACTION IN BUSINESS


















TYPE OF



BUSINESS


ORGANIZATIONS

BUSINESS





AND RECORD MANAGEMENT






By: MUSTAQIMIZANI

What is Record Management?


Records management is the process of identifying
and protecting evidence, which comes in the form
of records.
Records management is responsible for the
efficient and systematic control of the creation,
receipt, maintenance, use and disposition of
records, including processes for capturing and
maintaining evidence of and information about
business activities and transactions in the form of
record
We all rely on information to help us work
effectively and to build the knowledge for
ourselves and the Organization. Records
management is the efficient and systematic
control of the creation, receipt, maintenance, use
and disposition of records.
















Why Record Management is

Important?



Records Management ensures that
institutional records of vital historical, fiscal,
and legal value are identified and preserved,
and that non-essential records are
discarded in a timely manner according to
established guidelines and identified
legislation.

CREATION


Creation and/or Receipt: Records maybe created
within an organization in many different ways USE AND
including but not limited to
MAINTENANCE
• typing/word processing of a document
• typing and sending of an email Once a record has been created or
• construction of a spreadsheet received it goes through a phase of
• recording of a meeting distribution and use. During this phase the
• entering of a transaction within an record is frequently in use. This phase
enterprise system may last only a few hours in the case of a
• the receipt of documents transient record or may last a few years in
• the receipt of spreadsheets the case of a short to long term record.
• the receipt of email




Records Management

Lifecycle






ARCHIVES DISPOSITION/

DISTRUCTION
Archives: For records that have an
enduring historical value, their final While many records may be disposed of
disposition will be to reside in an archives, after their initial use, others are required to
where they will be preserved for future be kept for a longer period of time for legal,
research and use. fiscal, or other administrative reasons. Since
immediate access to these records is no
longer required during this phase, they are
typically stored offsite or offline so as not to
burden the storage capacity of the operating
office or the efficiency of the operating
system.


Destruction: The final phase for the majority of an organization's records is
destruction. Destruction is accomplished in a variety of ways including, but
not limited to:

• disposal in trash or recycling bin
• shredding
• incineration
• deleting of electronic file
• shredding of optical disk

BENEFITS

The
of Record Management










1. Control the Generation
and Growth of Records
Even though we are increasingly 2. Effectively Retrieve and
becoming reliant on electronic files, the Dispose Records
amount of paper used in offices has not
significantly reduced. If a record The consequences of spending too
management system is adopted, an much time searching for misfiled
organization can control the creation of records can be quite severe; you may
records or copies and retain only those not only lose in terms of billable hours
records that are actually needed or are but also lose valuable customers. This
active. This controls the growth of is why it is important to invest in a well-
records and thus reduces the storage designed filing system that can facilitate
space needed. retrieving records and disposing of
records past their end-of-life date.





3. Assimilate New Records

Management Technologies 4. Ensure Regulatory
Investing in record management Compliance
software can prove to be helpful if a
company has physical record With government becoming stricter
management system in place. The new about compliance issues, it is
record management technology can be necessary for companies to apply a
assimilated with existing records good record management system and
system to make the system stronger. ensure they are in full compliance with
laws and regulations. If any company
fails to provide essential records during
litigation or regulatory check, it may
have to pay severe penalties or face
legal consequences. The only way to
5. Minimize Litigation Risks ensure regulatory compliance is
through advanced record management
Implementing a record management technology and a firm policy for records

system can reduce the risk associated management and retention
with litigation and potential penalties. A

well-planned and thoughtfully applied
record management program can
reduce the liabilities associated with
document disposal.

6. Safeguard Important
Information
Every company, public or private,
needs a systematic program for
protecting its important records and
information from disaster or theft.
Record management system preserves
the integrity and confidentiality of
7. Cut Costs and Save
Time & Efforts important records and safeguards it as
per set rules. This disallows
Handling Records takes up a lot of time unauthorized users from tampering with
and money in terms of storage space, sensitive and important records
printing, filing and staffing to maintain
an organized record system. It also
takes a lot of time and money to search
or reproduce lost records in absence of 8. Better Management
organized system. Records Decision Making
management system can help save Making relevant data easily accessible
considerable expenses by reducing allows companies to take decisions
operating costs and improving faster so that they can stay ahead of
efficiency of employees. the competition or make an informed
decision. Records management
software makes useful data accessible
9. Preserve Company and disposes off unwanted data, so that

Knowledge relevant data can be accessed faster.
A company’s files are its Indexing and retrieval capability allows
knowledgebase, which forms an managers and authorized executives to
integral part of its future planning and search and find files faster.
decision-making. Every single record
created in a business day is a potential
background data for future
management decisions and planning. 10. Keep Employees
These records document the activities Motivated
of the company, which managers may
use in future to research the workings Poorly managed records, unorganized
filing system and frequent loss of
of the company.
important document creates a poor
working environment, which has a
REFERENCE: direct effect on employees’ motivation
level. Though you cannot put a
Understanding Records Management | Archives and quantifiable figure on the loss of
Records Management. (n.d.). Retrieved from motivation due to these circumstances,
https://archives.un.org/zh/content/understanding-records- it is one of the most important reasons
management to establish a good record management
system.
University of Northern British Columbia, 2016, “Why is
Record Management important?”. Retrieved by
htpp://www.uncb.ca/records-management/why-record-
management-important

Top 10 Benefits of Records Management: Document
Management Software. (2019, February 6). Retrieved from
https://www.docsvault.com/blog/top-10-benefits-of-
records-management-2/

ACCOUNTING AND FISCAL

TYPES OF Accounting records are all of the

documentation and books
BUSINESS involved in the preparation
of financial statements or

RECORDS records relevant to audits and
financial reviews. Used to
demonstrate the process of

Records management refers to a set of activities financial in business
required for systematically controlling the organization. Accounting
creation, distribution, use, maintenance, and records include records of
disposition of recorded information maintained as assets and liabilities, monetary
evidence of business activities and transactions. transactions, ledgers, journals,
and any supporting documents
such as checks and invoices.



CORPORATE
Aecords that are required by
a corporation to show that it is
functioning according to the
rules of the Internal Revenue
Service. Corporate
records usually have
a corporate record book which
includes all the required
documents. Corporate
records can also be kept online
or in a file cabinet. The records
show the background and
condition. For example,, permits
ADMINISTRATIVE ADVERTISING to do business, corporate videos

A document that has been Advertising is a means of and records of mergers.
preserved because it facilitates communication with the users
the operations and of a product or service.
management of an agency, but Advertisements are messages HTTPS://WWW.PATRIOTSOF
which does not relate directly paid for by those who send TWARE.COM/BLOG/ACCOUN
to programs that help the them and are intended to TING/TYPES-OF-BUSINESS-
agency achieve its mission. It's inform or influence people RECORDS-NEED-TRACK/
used in daily operation of a who receive. Its created in the
business organization. For process of promoting goods BY: AISHAH
example, Audit reports for and services to the customers
internal and organizational such as market data and BINTI
Chart. survey. SELAMAT

EXECUTIVES INSURANCE

The act, system, or business of providing
financial protection for property, life,
health, etc, against specified contingencies,
such as death, loss, or damage, and
involving payment of regular premiums in
return for a policy guaranteeing such

protection. Example, claims for
automobile, group life and hospitals,
accident and fire.
Executive records include the
administrative and operational records of

the offices of ministers, deputy ministers,
assistant deputy ministers, and equivalent
positions. Executive records often
document the development,
implementation, operation, and evaluation
of government legislation, programs, and

services.






LEGAL MANUFACTURING


Depending on your type of business Manufacturing Records means all
structure, you have different legal documents relating to the manufacture of
documents. For example, if you own an a Batch, including manufacturing
incorporated company, you should keep instructions, the master batch record,
track of your articles of incorporation. Batch records, deviations, test results, raw
Legal is used to protect the rights of an data, out of specification results,
individual or an organization whenever it investigations, bills of materials and
comes to any legal proceedings such as certificates of analysis and/or compliance
cliams and litigation of breach of contracts, These records are related to staff or any

appeal records, copyright, trademarks and individual that is involved in an
patents. organization. For example, inspection
records, production reports, operating
reports, quality control reports and order
register.

BY: AISHAH HTTPS://WWW.GOV.NL.CA/E
XEC/OCIO/FILES/IM-
BINTI PRACTITIONERS-IM-

SELAMAT ADVISORY-EXECUTIVE-
RECORDS.PDF

D E S I G N
PERSONNEL PLANT AND PROPERTY


records pertaining to employees of an A.Plant and property record
organization. These records are refers to any records related to
accumulated, factual and comprehensive the functions of managing land
information related to concern records and and buildings. Property and
detained. All information with effect to plant, are also called fixed
human resources in the organization are assets, which are long-term
kept in a systematic order. As for example, physical assets. Industries that
attendance reports, employee contracts, are considered capital
pension plan, Disability and sick benefit intensive have a significant
records. amount of fixed assets, such as
oil companies, auto
manufacturers, and steel
companies.



TAXATION


Taxation records are related to
the amount assessed as tax or
the revenue gained from taxes.
For example, tax bills and
statements, tax returns and
working papers, tax exempt
sales. A term for when a taxing
authority, usually a government,
levies or imposes a tax. The
term "taxation" applies to all
types of involuntary levies, from
income to capital gains to

SALES AND MARKETING estate taxes.

sales and Marketing records should be retained

for no less than the period of time required by SHTTPS://WWW.BIZMANUAL
applicable statutes, regulations, and/or Z.COM/BUSINESS-
contractual requirements. These records related FORMS/SALES-MARKETING-
with the process of selling and buying. For FORMS/SALES-MARKETING-
example, discount rates, warrantees, sales RECORDS-LIST-TEMPLATE
invoices, market research studies and analysis,

ordered filled and price lists. BY: AISHAH
BINTI

SELAMAT



TYPES OF ORGANIZATION




S
S
B
E
C

R
U
S
N
T
I
E
M
E
N
N
A
A
E
G
R
O
D
M

By: Ummi Aqilah Nadiah binti Khoirul Anam


Business organization is the
WHEN YOU DECIDE TO START YOUR OWN BUSINESS, YOU NEED TO
single-most important choice
DETERMINE WHAT TYPE OF BUSINESS STRUCTURE THE BEST SUITS YOUR
you’ll make regarding your
NEEDS.
company. What form your
business adopts will affect a
There are 4 main types of business organization: Sole
multitude of factors, many of
proprietorship, partnership, corporation and cooperative.
which will decide your

company’s future. Aligning

your goals to your business
organization type is an
TYPES OF BUSINESS
important step, so
ORGANIZATION/ STRUCTURE
understanding the pros and
cons of each type is crucial.

Corporation

-Large business
Your company’s form will
-Can be public or private
affect:
organization
How you are taxed
-Examples : Kumpulan Darul
Your legal liability
Ehsan Berhad (public)
Costs of formation
Siti Nurhaliza Production Sdn. Bhd
Operational costs
  Sole (private)


Proprietorship
Cooperative
-Business owned by one person
-Form of business ownership in
-Example : Hussain nasi kandar
which group of sole proprietorship

Partnership or partnership agree to work

together for commit benefits.
-Business with two or more
-Limited to serving the specific
owners who
need of
share in the operation
T e c h n o l o g y N o w | I s s u e 7 0 | 2 3 4
its members.
-Example : Kamal and Hassan
-Example : Koperasi UiTM
Association

SOLE PROPRIETORSHIP





With this type of business organization, you are the sole owner, and fully
responsible for all debts and obligations related to your business. All profits are yours to keep.
Because you are personally liable, a creditor can make a claim against your personal assets as

well as your business assets in order to satisfy any debts.

Some examples such as small service or retail shop, bakery, restaurant, roadside product stand, a small ta
stall, street hawker. Advantages of sole proprietorship, all profits are subject to the owner, there is very
little regulation for proprietorship, owners have total flexibility when running the business and very few

requirements for starting. Disadvantages of sole proprietorship are owner is 100% liable for business
debts, equity is limited to the owner’s personal resources, ownership of proprietorship is difficult to
transfer, no distinction between personal and business income.

PARTNERSHIP





A partnership is a non-incorporated business that is created between two or more people. In a

partnership, your financial resources are combined with those of your business
partner(s), and put into the business. You and your partner(s) would then share in the profits of the
business according to any legal agreement you have drawn up.

Types:
General partnership, each partner is jointly liable for the debts of the partnership.
Limited partnership, a person can contribute to the business without being involved in its operations.

A limited liability partnership is usually only available to a group of professionals, such as lawyers,
accountants or doctors.

Advantages of partnerships:
Shared resources provides more capital for the business

Each partner shares the total profits of the company
Similar flexibility and simple design of a proprietorship
Inexpensive to establish a business partnership, formal or informal

Disadvantages:

Each partner is 100% responsible for debts and losses
Selling the business is difficult—requires finding new partner
Partnership ends when any partner decides to end it.

COOPERATION





Another type of business structure is  a corporation. Incorporation can be done at the federal or
provincial/territorial level. When you incorporate your business, it is considered to be a legal entity that is
separate from its shareholders. As a shareholder of a corporation, you will not be personally liable for the

debts, obligations or acts of the corporation. It is always wise to seek legal advice before incorporating.
Advantages of a corporation:

Limits liability of the owner to debts or losses
Profits and losses belong to the corporation
Can be transferred to new owners fairly easily
Personal assets cannot be seized to pay for business debts

Disadvantages:

Corporate operations are costly
Establishing a corporation is costly
Start a corporate business requires complex paperwork
With some exceptions, corporate income is taxed twice

COOPERATIVE




A co-operative is owned and controlled by an association of members. It can be
set up as a for-profit or as a not-for-profit organization.


This is the least common form of business, but can be appropriate in situations where a group of
individuals or businesses decide to pool their resources and provide access to common needs, such as
the delivery of products or services, the sale of products or services, employment, and more.

Advantages are owned and controlled by its members, democratic control (one member, one vote),
limited liability, profit distribution. Disadvantages are longer decision-making process, participation of all

members is required in order to succeed, possible conflict between members, extensive record keeping.





References
LLC, R. (n.d.). How Do I Choose Between the 4 Major Business Organization Forms?
Retrieved June 10, 2020, from

https://www.rifkindpatrick.com/Blog/2015/November/The-4-Major-Business-
Organization-Forms.aspx



STAKEHOLDER IN BUSINESS












WHAT IS


STAKEHOLDER?



Stakeholder is a party that has an interest in a
company and can either affect or be affected by the
business. The main stakeholders in a company are its

owners, investors, employees, consumer and suppliers.





UNDERSTANDING


STAKEHOLDERS




Stakeholders can be classified to two. They can be Internal
Stakeholder or External Stakeholder. Internal Stakeholder
is a person that have interest with the company and make

direct relationship with the company. Example of Internal
Stakeholders are employer, owner, investor. External

Stakeholder are people that does not work directly at the
company but affected by the action and the outcome of KEY STAKEHOLDERS

the business. External Stakeholders are supplier and
creditor. - OWNERS




STAKEHOLDER VS SHAREHOLDER - CREDITORS



Stakeholder get into a company with some type of vested - EMPLOYERS
interest, usually for a longer term and for reasons of

greater need. Meanwhile, Shareholder has only a financial
interest in the company. They can buy and sell stock - SUPPLIERS

whenever they want or keep the proceeds in cash. They
do not value the company for long-term and can get out - CONSUMERS
whenever they want

KEY STAKEHOLDERS














OWNER EMPLOYER



An owner is the person that owns the Employers are individual that is hired to run the
business in attempt to gain profit and business by following the standard operating
operates the business successfully to procedure that has been stated by the
sustain for long-term. Owner usually are employee or the owner. They need to ensure

called entrepreneur as they are the that the company can sustain in the economy
person in charge in organizing and for a long-term and they will be paid based on
starting the business from scratch. They their performance and experience. Managers
also have consider the risk that might are the top employer that is responsible to
faced when starting up a business. There ensure that the company achieved its goal. They
can be more than one owner and they are are the person in charge in managing the
called co-owner. Co-owner are the people company based on the owners goals. Managers
that have interest in the company and are also responsible in making decision so that the
allowed to manage the company as well company may generate massive income.











CREDITORS



Creditor is an individual or business that
has lent funds to a business and is
owed money. The money is borrowed
to ensure that the company can sustain

in the economy in long run. From the
amount of money that have been
borrowed, the company needs to
generate twice the profit so that they
can payback the money borrowed and
at the same time increase their
revenue. Money that is borrowed from

the creditor need to be paid back and
the amount will not be the same as
there will be some interest.

SUPPLIERS




Suppliers is an individual or a firm that
provide goods and services for the
supplied company to make their

product and sell. The role of supplier in
a business is crucial as they are

responsible to supply high quality
materials and they need to supply them

on time. From supplying raw materials
to helping boost up production, and to

find another alternative for raw
materials as the market start becoming
saturated, companies need to work

closely with their suppliers to get the
best out of their products.





CUSTOMER




Customer is a person or a firm that
purchase another company's goods and
services. They are asset of a company

and a company need to be accurate

and precise in targeting their customer.
A company also need to maintain and
create strong relationship with their

customer, that way they can increase
their revenue by maintaining and

increase the amount of buyer. There
are some difference between consumer
and customer. Consumer is the person

who purchases and uses the good or
service from individuals who are

involved in the stages of its design,
development, and production.

BUSINESS MANAGEMENT


IN ACTION 21



Action Management is same with business improvement
and is a methodology of managing the operational
actions that managers and staff need to do to drive better
business performance and achieve "business excellence".



36














48









WHAT ARE THE BENEFITS OF MANAGEMENT ACTION? WHAT IS MANAGEMENT
ACTION?
A decision to take management action to achieve the early and prompt Management action is a course of
local action that is reasonably
resolution of conduct and performance matters has tangible benefits to the open to a manager to support and
well-being of all employees involved, their managers and the workplace as a correct situations of employee
whole. These benefits include: conflict, poor performance or
early opportunities for employees to self-correct and improve unacceptable behaviors at the
performance. earliest possible opportunity
correction of unacceptable behavior. .Management action should not be
prevention of future instances of conflict or poor performance. considered as disciplinary by its
preservation of productive working relationships between employees nature, but can be undertaken in
conjunction with, or instead of, the
experiencing conflict. imposition of a disciplinary penalty
avoiding unnecessary and protracted reviews or investigations into in conduct or performance
conflict matters. matters. In most circumstances, it
increased engagement of employees in the process through the is preferable that management
intervention and support of a manager who has a detailed knowledge of action is considered as the first
their employees and an understanding of what supports will work best to step in managing conduct or
assist. performance matters in the
workplace.


https://www.forgov.qld.gov.au/wha
AMALIN AISHAH t-management-action
Editor of Business Quensland GOVERNMENT
Management in
Action

WHEN TO TAKE WHEN NOT TO TAKE DOCUMENTING THE MANAGEMENT
ACTION TAKEN 
MANAGEMENT ACTION?
MANAGEMENT ACTION?
In some circumstances, it will not be It is important to document actions taken
Under the Public Service Act
appropriate for management action when dealing with a matter relating to
2008 (PS Act) managers must:
to be taken. These include matters conduct or performance.  At a minimum,
proactively manage the work
where there is a reasonable suspicion the documentation should outline in
performance and personal
of corrupt conduct that that will detail:
conduct of employees under their
require referral to the Crime and a description of the matter.
management, and
Corruption Commission (CCC). In what steps were taken to deal with
take prompt and appropriate
these instances, managers should the matter.
action to address instances of
await instruction from their HR the outcomes once the steps have
unacceptable work performance
Manager or delegate on whether they been taken.
or personal conduct.
can proceed with management Records of conversations with employees
Managers should consider whether
action.It is also not appropriate to who are not performing at the required
management action is appropriate
consider management action in standard should also be kept if an
when first they become aware of a
circumstances where: informal conversation has failed to
conduct or performance issue. For
the alleged conduct and/or improve performance. It is suggested that
example, if an employee is not
performance may be considered: the record include details of the meeting,
performing to an adequate standard,
to be sexual or other topics discussed, supports to be put in
managers should provide timely and
harassment.to constitute place and outcomes agreed.  Emailing
constructive feedback to allow the
workplace bullying. the employee the meeting summary is
employee to self-correct, rather than
to constitute misconduct as one of the easiest ways of documenting
wait until their next formal
defined in section 187 of the PS the discussion. It is important to note that
performance review to raise their
Act.to be a criminal offence.as the employee should be provided with an
concerns.
wilful, reckless or malicious. opportunity to comment on the
Management action can also take
to pose a significant risk to work summary.
place at the closure of a disciplinary
health and safety.
process, where it has either been
there have been serious and .Records of management action will be
determined by the delegate that a
significant impacts on the important for a manager to demonstrate
discipline penalty will not be applied,
workplace or another person as a how they have dealt with a matter. Where
though some corrective action needs
result of the conduct and/or the management action has not been
to occur, or that a discipline penalty
performance. successful in resolving the concern,
will be applied and other corrective
there is a history of similar records of action/s taken will support
actions also need to occur.
conduct or performance where escalation to a more formal process.


previous management action has
not been successful in correcting
the performance or conduct.
In these instances, it may be more
appropriate to consider the
implementation of a formal process
such as an investigation or discipline
process due to the seriousness of the
matter or allegations.

BUSINESS RECORD
MANAGEMENT
MANAGEMENT IN




ACTION






B Y N U R A M A L I N A I S H A H B I N T I S A B K I


1. MARKETING

2. PRODUCTION
3. FINANCIAL MANAGEMENT
4. PERSONNEL


MARKETING PRODUCTION
The process of communicating the value of a product or
The process by which we produce a finished
service to customers. Marketing might sometimes be
product raw material. The role is to ensure that
interpreted as the art of selling products/services.
this transformation process is carried out
MARKETING RESEARCH
efficiently. it fall into 3 categories:
to provide management with information on which to base
its decision regarding the organization's future activities.
The manufacturing
RESEARCH METHOD
Service activities
Primary research- the collection of new and original
Advisory activities
information (primary data) for a specific purpose.
Secondary  research- looking into and examining existing

published information (secondary data)

MARKETING MIX

A planned mix of the controllable elements of a product's
marketing plan commonly termed as 4Ps: product, price,
place and promotion

PAGE 15 FINANCE REVIEW INTERVIEW





FINANCIAL MANAGEMENT PERSONNEL
Typical accountant in business was employed to:
The success of an organization depends upon the
Establish a sound system of book-keeping
effort of its employees. An effective personnel
Establish a system of internal check(audit)
function will ensure :
Prepare the final accounts
people are doing the right job

people are trained to do their job efficiently
people are paid according to their
contributions and effort
people are protected from danger 
unnecessary hazards
people are motivated in their job
people are satisfied with their employer

people remain with the business

FINANCIAL ACCOUNTING
Book-keeping and internal audit - internal auditing
of the book-keeping system is undertaken to test the
efficiency of that system. Checks undertaken will fall
into one of the following categories:
1. Analysis of the accounting system- aim of
improving efficiency through revision of
procedures and training of staff and seek to
ensure that the system is proof against fraud or
theft on the part of staff operating the system.
2. Verification of records - it is obviously impossible
to verify the accuracy of all transactions

recorded by the business. instead a small
number of transactions will be selected at
random and checked for accuracy.


REFERENCES :
What is management action? (2018, December
20). Retrieved from Queensland GOVERNMENT:
https://www.forgov.qld.gov.au/what-
management-action
record management. (2019). Retrieved from
BusinessDictonary:
http://www.businessdictionary.com/definition/re
cord-management.html

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