English for hotel

Unit 1 Introduction to hotel business

The importance of hotels
Hotels play an important role in most countries by providing facilities for the

transaction of business, for meetings and conferences, for recreation and entertainment. In
that sense hotels are as essential to economies and societies as are adequate transport,
communication and retail distribution systems for various goods and services. Through their
facilities hotels contribute to the total output of goods and services, which makes up the
material well-being of nations and communities.

In many areas hotels are important attractions for visitors who bring to them spending
power and who tend to spend at a higher rate than they do when they are at home. Through
visitor spending hotels thus often contribute significantly to local economies both directly,
and indirectly through the subsequent diffusion of the visitor expenditure to other recipients
in the community.

In areas receiving foreign visitors, hotels are often important foreign currency earners
and, in this way, may contribute significantly to their countries’ balance of payments. In
countries with limited export possibilities, hotels may be one of the few sources of foreign
currency earnings.

Hotels are important employers of labor. Thousands of jobs are provided by hotels in
the many occupations that make up the hotel industries in most countries; many others in
the industry are self-employed and proprietors of smaller hotels. The role of hotels as
employers is particularly important in areas with few alternative sources of employment,
where they contribute to regional development. Hotels are also important outlets for the
products of other industries.

In the building and modernization of hotels business is provided for the construction
industry and related trades. Equipment, furniture and furnishings are supplied to hotels by a
wide range of manufacturers. Food, drink and other consumables are among the most
significant daily hotel purchases from farmers, fishermen, food and drink suppliers, and from
gas, electricity and water companies. In addition to those engaged directly in hotels, much
indirect employment is, therefore, generated by hotels for those employed in industries
supplying them. Last but not least, hotels are an important source of amenities for local

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residents. Their restaurants, bars and other facilities often attract much local custom and
many hotels have become social centers of their communities.

Task 1: Summary the importance of hotels by your own words.

Type of hotel
The rich variety of hotels can be seen from the many terms in use to denote particular

types. Hotels are referred to as luxury, resort, commercial, residential, transit and in many
other ways. Each of these terms may give an indication of standard or location, or particular
type of guest who makes up most of the market of a particular hotel, but it does not describe
adequately its main characteristics. These can be seen only when a combination of terms is
applied to an hotel, each of which describes a particular hotel according to certain criteria. It
is helpful to appreciate at this stage what the main types of hotels are, by adopting particular
criteria for classifying them, without necessarily attaching precise meanings to them.

1. Thus according to location hotels are in cities and in large and small towns, in
inland, coastal and mountain resorts, and in the country.

2. According to the actual position of the hotel in its location it may be in the city or
town center or in the suburbs, along the beach of a coastal resort, along the highway.

3. By reference to its relationship with particular means of transport there are motels
and motor hotels, railway hotels, airport hotels (the terms also indicating location).

4. According to the purpose of visit and the main reason for their guests’ stay, hotels
may become known as business hotels, holiday hotels, convention hotels, tourist hotels.

5. Where there is a pronounced tendency to a short or long duration of guests’ stay,
it may be an important hotel characteristic, so that the hotel becomes a transit or a
residential hotel.

6. According to the range of its facilities and services an hotel may be open to
residents and non-residents, or it may restrict itself to providing overnight accommodation
and at most offering breakfast to its guests, and be an ‘hôtel garni’ or apartment hotel.

7. Whether an hotel holds a licence for the sale of alcoholic liquor or not, is an
important dimension in the range of available hotel services, and the distinction between
licensed and unlicensed hotels is, therefore, of relevance in describing an hotel in most
countries.

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8. There is no universal agreement on how hotels should be described according to
size, but by reference to their room or bed capacities we normally apply the term small
hotel to one with a small amount of sleeping accommodation, the term large hotel to one
with several hundred beds or bedrooms, and the term medium-sized hotel to one
somewhere between the two, according to the size structure of the hotel industry in a
particular country.

9. Whatever the criteria used in hotel guides and in classification and grading systems
in existence in many countries, normally at least four or five classes or grades have been
found necessary to distinguish adequately in the standards of hotels and these have found
some currency among hotel users. The extremes of luxury and basic standards, sometimes
denoted by five stars and one star respectively are not difficult concepts; the mid-point on
any such scale denotes the average without any particular claims to merit. The intervening
points are then standards above average but falling short of luxury (quality hotels) and
standards above basic (economy).

10. Last but not least comes the ownership and management. Individually owned
independent hotels, which may be managed by the proprietor or by a salaried manager,
have to be distinguished from chain or group hotels, invariably owned by a company.
Independent hotels may belong to an hotel consortium or cooperative. A company may
operate its hotels under direct management or under a franchise agreement.

The above distinctions enable a particular hotel to be described in broad terms,
concisely, comprehensively and meaningfully, for example:

n Terminus Hotel is a medium-sized, economy, town-centre, unlicensed hotel,
owned and managed by a small company, catering mainly for tourists visiting the historic
town and the surrounding countryside.

n Hotel Excelsior is a large, independent, luxury hotel on the main promenade of
the coastal resort, with holiday visitors as its main market.

n The Crossroads Hotel is a small, licensed, quality transit motor hotel, operated as
a franchise, on the outskirts of the city, which serves mainly travelling businessmen and
tourists.

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Types of Hotels or Classification of hotels by their type
Hotels are classified according to the hotel size, location, target markets, levels of

service, facilities provided, number of rooms, ownership and affiliation etc.
1. Size - Or number of rooms
Under 200 rooms
200 to 399 rooms
400 to 700 rooms
More than 700 rooms
The above categories enable hotels of similar size to compare operating procedures

and statistical results.
2. Target Markets
Hotel targets many markets and can be classified according to the markets they

attempt to attract their guests. The common type of markets includes business, airport, suites,
residential, resort, timeshare, casino, convention and conference hotels.

Business Hotels: These hotels are the largest group of hotel types and they primarily
cater to business travellers and usually located in downtown or business districts. Although

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Business hotels primarily serve business travellers, many tour groups, individual tourists and
small conference groups find these hotels attractive. Guest amenities at business hotels may
include complimentary newspapers, morning coffee, free local telephone calls, Breakfast etc.

Airport Hotels: These types of hotels typically target business clientele, airline
passengers with overnight travel layovers or cancelled flights and airline crews or staff. Some
hotels might give free transport between hotel and airport. Some Airport hotels also charge
the guest by the hour instead of normal daily night charges.

Suite Hotels: These kinds of hotels are the latest trend and the fastest growing
segments of the hotel industry. Such hotels have a living room and a separate bedroom.
Professionals such as accountants, lawyers, businessmen and executives find suite hotels
particularly attractive as they can work and also entertain in an area beside the bedroom.

Extended Stay Hotels: Extended stay hotels are somewhat similar to the suite hotels,
but usually offers kitchen amenities in the room. These kind of hotels are for long-stayers who
want to stay more than a week and does not want to spend on hotel facilities.

Serviced Apartments: Serviced Apartment / Residential hotels provide long-term or
permanent accommodation for Guest. Usually guest makes a lease agreement with the hotel
for the minimum of one month up to a year. Rooms generally include living room, bedroom,
kitchen, private balcony, washing machines, kitchen utensils etc. Unlike normal hotels Serviced
apartment only provide weekly one housekeeping service.

Resort Hotels: Resort hotels are usually located in the mountains, on an island, or in
some other exotic locations away from cities. These hotels have recreational facilities, scenery,
golf, tennis, sailing, skiing and swimming. Resort hotels provide enjoyable and memorable
guest experiences that encourage guest to repeat to the resort.

Bed and Breakfast / Homestays: These are houses with rooms converted into
overnight facilities, this can size up to 1 to 10 guest rooms. They are also known as 'Home
Stay's'. The owner of the B&B usually stay on the premises and is responsible for serving
breakfast to the guest.

Timeshare / Vacation Rentals: Another new type or segment of the hospitality
industry is the timeshare hotels. These are sometimes referred to as " Vacation-interval" hotels.
Timeshare hotels are where the guests who purchase the ownership of accommodations for
a specific period. These owners may also have the unit rented out by the management
company that operates the hotel.

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Casino Hotels: Hotels with gambling facilities are called Casino Hotels. Although the
food and beverage operations in the casino are luxurious their functions are secondary to and
supportive of casino operations.

Conference and Convention Centers: These types of hotel focus on meeting and
conferences and overnight accommodation for meeting attendees. They also provide video
conferencing facility, audiovisual equipment, business services, flexible seating arrangements,
flipchart etc. These hotels mostly located outside the metropolitan areas and have facilities
like golf, swimming pools, tennis courts, fitness centers, spas etc.

3. Levels Of service
World class service: These are also called luxury / Five Start hotels, they target top
business executives, entertainment celebrities, high- ranking political figures, and wealthy
clientele as their primary markets. They provide upscale restaurants and lounges, Valet,
concierge services and also private dining facilities.
Mid-Range Service: Hotels offering mid-range or otherwise 3 to 4-star hotels service
appeal the largest segment of the travelling public. This kind of hotels does not provide
elaborate service and have a adequate staffing. They also provide uniformed service, food
and beverage room service, in-room entertainment's and also Wi-Fi etc.
Budget / Limited Service: These hotels provide clean, comfortable, safe, inexpensive
rooms and meet the basic need of guests. Budget hotels appeal primarily to budget-minded
travelers who want a room with minimum services and amenities required for the comfortable
stay, without unnecessary paying additional cost for costly services.
4. Ownership and Affiliations
Independent / Single Owner Hotels: They do not have identifiable ownership or
management affiliation with other properties. Example of the same would be family owned
and operated hotel that is not following any corporate policies or procedures.
Chain hotels: Hotels which are part of a hotel chain and these kinds of ownership
usually imposes certain minimum standards, rules, policies and procedures to restrict affiliate
activities. In general, the more centralized the organization the stronger the control over the
individual property.

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Different Room Types in hotels
In hotels the rooms are categorized and priced according to the type of bed, number

of occupants, number of beds, decor, specific furnishings or features and nowadays special
even the special theme available in the room.

Later when assigning the guest room before the arrival of the guest the front desk
agent must be aware of guest room characteristics for each room type available in the hotel.
Also, not to forget any guest specific request or room specific request requested by the guest
for eg: - room away from the elevator, King bedded room, twin bedroom, non-smoking room
etc.
Following room type definitions are common in the hotel industry:

1) Single: A room assigned to one person. May have one or more
beds. The room size or area of Single Rooms are generally between
37 m² to 45 m².

2) Double: A room assigned to two people. May have one or more
beds. The room size or area of Double Rooms are generally between
40 m² to 45 m².

3) Triple: A room that can accommodate three persons and has been
fitted with three twin beds, one double bed and one twin bed or two
double beds. The room size or area of Triple Rooms are generally
between 45 m² to 65 m².

4) Quad: A room assigned to four people. May have two or more
beds. The room size or area of Quad Rooms are generally between
70 m² to 85 m².

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5) Queen: A room with a queen-sized bed. May be occupied by
one or more people. The room size or area of Queen Rooms are
generally between 32 m² to 50 m².

6) King: A room with a king-sized bed. May be occupied by one or
more people. The room size or area of King Rooms are generally
between 32 m² to 50 m².

7) Twin: A room with two twin beds. May be occupied by one or
more people. The room size or area of Twin Rooms are generally
between 32 m² to 40 m².

8) Hollywood Twin Room: A room that can accommodate two
persons with two twin beds joined together by a common
headboard. Most of the budget hotels tend to provide many of
these room settings which cater both couples and parties in two.
The room size or area of Hollywood Twin Rooms are generally
between 32 m² to 40 m².

9) Double-double: A Room with two double ( or perhaps queen)
beds. And can accommodate two to four persons with two twin,
double or queen-size beds. The room size or area of Double-
double / Double Twin rooms are generally between 50 m² to 70
m².

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10) Studio: A room with a studio bed- a couch which can be
converted into a bed. May also have an additional bed. The
room size or area of Studio room types are generally between
25 m² to 40 m².

11) Suite / Executive Suite: A parlour or living room connected
with to one or more bedrooms. (A room with one or more
bedrooms and a separate living space.) The room size or area of
Suite rooms are generally between 70 m² to 100 m².

12) Mini Suite or Junior Suite: A single room with a bed and
sitting area. Sometimes the sleeping area is in a bedroom
separate from the parlor or living room. The room size or area of
Junior Suites are generally between 60 m² to 80 m².

13) President Suite | Presidential Suite: The most expensive
room provided by a hotel. Usually, only one president suite is
available in one single hotel property. Similar to the normal
suites, a president suite always has one or more bedrooms and
a living space with a strong emphasis on grand in-room
decoration, high-quality amenities and supplies, and tailor-made
services (e.g. personal butler during the stay). The room size or area of Presidential Suites are
generally between 80 m² to 350 m².
14) Apartments / Room for Extended Stay: This room type can
be found in service apartments and hotels which target for long
stay guests. Open kitchens, cooking equipment, dryer, washer
etc. are usually available in the room. Housekeeping services are
only provided once in a week or two times in a week. The room
size or area of Serviced Apartments are generally between 96 m² to 250 m².

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15) Connecting rooms: Rooms with individual entrance doors
from the outside and a connecting door between. Guests can
move between rooms without going through the hallway. The
room size or area of Connecting rooms are generally between
30 m² to 50 m².

16) Murphy Room: A room that is fitted with a sofa bed or a
Murphy bed (i.e. a bed that folds out of a wall or closet) which
can be transformed from a bedroom in the night time to a living
room in daytime. The room size or area of Murphy Room Types
are generally between 20 m² to 40 m².

17) Accessible Room / Disabled Room: This room type is
mainly designed for disabled guests and it is required by law that
hotels must provide a certain number of accessible rooms to
avoid discrimination. The room size or area of Accessible Room
Types are generally between 30 m² to 42 m².

18) Cabana: This type of room is always adjoining to the
swimming pool or have a private pool attached to the room.
The room size or area of Cabana Room Types are generally
between 30 m² to 45 m².

19) Adjoining rooms: Rooms with a common wall but no
connecting door. The room size or area of Adjoining Room
Types are generally between 30 m² to 45 m².

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20) Adjacent rooms: Rooms close to each other, perhaps
across the hall. The room size or area of Adjacent Room Types
are generally between 30 m² to 45 m².

21) Villa: A special form of accommodation which can be
found in some resort hotels. It is a kind of stand-alone house
which gives extra privacy and space to hotel guests. A fully
equipped villa contains not only bedrooms and a living room
but a private swimming pool, Jacuzzi and balcony. It is suitable
for couples, families and large groups. The room size or area of Villa’s are generally between
100 m² to 150 m².

22) Executive Floor/Floored Room: A room located on the
‘executive floor’ which enables convenient access to the
executive lounge. Besides, some hotels also provide
‘female executive floors’ with their rooms assigned to
female guests only due to safety and security reasons. The
room size or area of Executive Floor are generally between 32 m² to 50 m².

23) Smoking / Non-Smoking Room: Many hotels provide
both smoking and non-smoking rooms for their guests. In
order to minimize the effects of secondhand smoke
exposure on non-smoking guests. The room size or area of
Smoking / Non-Smoking Room is generally between 30 m² to
250 m².

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Hotel ratings
Hotel ratings are often used to classify hotels according to their quality. From the

initial purpose of informing travelers on basic facilities that can be expected, the objectives of
hotel rating has expanded into a focus on the hotel experience as a whole. Today the terms
'grading', 'rating', and 'classification' are used to generally refer to the same concept, that is to
categorize hotels.

There is a wide variety of rating schemes used by different organizations around the
world. Many have a system involving stars, with a greater number of stars indicating greater
luxury. Forbes Travel Guide, formerly Mobil Travel Guide, launched its star rating system in
1958. The AAA (American Automobile Association) and their affiliated bodies
use diamonds instead of stars to express hotel and restaurant ratings levels.

Food services, entertainment, view, room variations such as size and additional
amenities, spas and fitness centers, ease of access and location may be considered in
establishing a standard. Hotels are independently assessed in traditional systems and rest
heavily on the facilities provided. Some consider this disadvantageous to smaller hotels whose
quality of accommodation could fall into one class but the lack of an item such as
an elevator would prevent it from reaching a higher categorization.

In recent years hotel rating systems have also been criticized by some who argue that
the rating criteria for such systems are overly complex and difficult for laypersons to
understand.

The differences in hotel ratings
As a traveler, understanding the basics of hotel ratings will help you identify which

accommodation suits your needs and has a reasonable daily rate. This discussion will focus
on the more common star ratings that correspond to the key features and services provided
by hotels.
One-star Hotel

Hotels rated with one star offer basic room options, such as a bed and a side table.
Bathrooms are likely to be shared per building or per floor, and refreshments are sold by
accessing a vending machine or through a common self-service cafeteria.

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Two-star hotel
Two-star hotels offer the same basic room options as one-star hotels but offer the

additional amenities of colored television and a hotel restaurant.
• Examples of two-star hotels
• Clay Hotel – Jakarta, Indonesia
• Mandalay Inn – Siem Reap, Cambodia

Three-star hotel
Hotels with a three-star rating have several room options, such as Deluxe, Suite, or Premier.
Rooms may also be given varying names depending on the hotel’s preference. There are
also improvements in the availability of in-house amenities, such as a gymnasium, a full-
service restaurant, as well as business facilities and a kiosk.

• Examples of Three-star Hotels
• Ata Hotel Kedoya – Jakarta, Indonesia
• Amos Cozy Hotel – Jakarta, Indonesia

Four-star hotel
A hotel with a four-star rating shares similar amenities as a three-star hotel, but it

includes an additional restaurant and bar option, concierge, and a swimming pool, among
others.

• Examples of Four-star hotels
• Nagoa Grande – Goa, India
• Harmony Saigon Hotel – Saigon, Vietnam

Five-star hotel
Five-star hotels are considered as having the highest standard rating. These hotels

offer multiple room options with luxurious and tasteful decorations and maximum comfort.
Rooms in five-star hotels are considerably bigger than those in lower ranked hotels. Even the
most basic rooms in a five-star hotel are spacious and allow guests to experience luxury.

• Examples of Five-star hotels
• Solaire Resort and Casino – Manila, Philippines
• Fullerton Hotel – Singapore
• The Peninsula – Bangkok, Thailand

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Six- or Seven-star hotel
Opulent and awe-inspiring, these hotels are amazing. With additional services such as

a personal hotel attendant in every room, exquisite furnishings, and advanced technological
features in every room, it is not difficult to turn a day outdoors into a staycation whenever
you are staying in hotels rated with six or seven stars. Although these ratings are deemed by
critics to be exaggerations, the personal experience offered by such hotels is undoubtedly a
realization of ultimate luxury.

• Examples of Six- or Seven-star hotels
• Maxim’s Hotel – Manila, Philippines
• Pangu 7 Star Hotel – Beijing, China
• Burj Al Arab – Dubai, United Arab Emirates

As you can see, ratings vary depending on the additional services that a hotel can offer.
What makes a hotel stand out from others that share a similar rating will be based on
numerous factors, as outlined below.
• Location

• Location will be the biggest factor that determines the overall score of a
hotel outside of its internal amenities. The convenience provided by a great
location is a well-received benefit that almost every guest will appreciate.

• Additional Hotel Amenities
• Services such as airport transfers, high-speed internet connection, spa, and
others will attract a broader audience as they provide more than what a
conventional hotel can offer. Memberships and discounts can also add up to
the average guest volume because of perks and complementary bonuses.

• Hotel History
• For sentimental guests, a hotel’s story or legacy can be a primary
consideration. Some travellers prefer accommodations that are comfortable
and that have an accompanying history. Historic hotels are like tourist
attractions by themselves.

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Ratings are subjective – and so are experiences
Given the subjective nature of star and diamond ratings, the true value offered by a

hotel all boils down to how an evaluator screened and scored the overall features and
offerings. That being said, ratings and experience are actually subjective depending on whom
you ask and what the evaluator is specifically looking for. There is no perfect hotel – only a
perfect moment that can happen during your stay. You will find countless four- and five-star
hotels that still receive negative feedback. It takes a matter of research and a hint of
contentment on how you can make the best of your experience in a hotel. Be “realistically
sceptic” when looking for a hotel and reviewing its ratings online. It will be a mind-blowing
conquest when find a hotel that does not have a flaw. Ultimately, how enjoyable your
experience will be can best be determined by your own personal standards.

Bedding categories.
King (K): A king-sized bed, in U. S. measurements, that would be 72 inches wide by 72 inches
long

California King (CK): A king sized bed that longer than it is wide: 72 inches wide by 78 inches
long.

Queen (Q): A bed in U.S. measurements that is 60 inches wide and 72 inches long.

Double (D): A bed in U.S. measurements that is 54 inches wide and 72 inches long.

Twin (T): A twin is supposed to be 36 inches wide and 72 inches long, but it can also describe
a bed that is as narrow as 32 inches wide. It is also sometimes called a “singer”.

The description of room views:
Partial Ocean View (pov): Ahhh. You’ve scrimped and saved for that Hawaii vacation and
finally can afford a decent hotel with a Partial Ocean View room category. Does this mean
that your view is blocked by some trees? Usually not: In its most cynical definition it means
that if you step out on balcony, lean over at a 45-degree angle, crane your neck until your
bones crack, you might get a glimpse of the sea between two other buildings. Or, it might

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mean that your room is on the side of building and you can actually see a bit of the ocean
and you don’t see a lot of it.

Ocean View (ov):This could mean one of two things: Your room is on the side of a building
and you have a full view down the beach and can see the ocean but you don’t FACE the
ocean, or that you are in a hotel several blocks away and on a high enough floor that you
can see the ocean from your room. In the second scenario you may well be facing the
water, but from a distance. In a beachfront hotel, or even one across the street from the
beach, this category does not mean facing the ocean.

Ocean Front (of): Here is the category that gives you a full-on ocean view. It means that
the windows in your room face the ocean. Depending on the type of hotel you are in, it
could mean that you are on a higher floor and have a more sweeping view.

Beach Front (bf): Hotels that have access directly onto a beach often have this category
available to guests; in its strictest interpretation, you should be able to walk out of your
room and onto the sand. Some hotels use this category , though, for their lower ocean front
rooms even if you have to go down an interior corridor and take an elevator to get outside.
If what you want is to just be able to walk out, check carefully before you book.

City View (ctv, cvw, or ctv): It could mean on a higher floor with a broad view over the city,
OR… it could mean a city view instead of a more desirable ocean view or mountain view
etc.

Mountain View (mvw, mtv): Looking out at the mountains. This is great if you’re skiing; in
the Caribbean it usually means “You aren’t looking at the sea.”

Water View (wvw, wtv): Your room looks at or has a view of a featured body of water in
your destination. Sometimes this is replaced with specifics: Lake View, for example, or
Lagoon View or River View.

Island View (isv, ivw, isl): A euphemism –used in both Hawaii and the Caribbean- for no
ocean view at all. It means your room faces the opposite side of the hotel from the ocean.

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Pool View (plv, pvw): Self-explanatory.

Garden View (gdn, gdv): Usually means lower floors, facing landscaping, no view except of
the shrub that blocks your window.

Task 2: Go to the website, and then select one type of hotels to present in the class
follow these guidelines:

1. Give the name of hotels.
2. Describe the type of hotels.
3. Explain about hotel location and features (room type, hotel rating and room

view.)
4. Show some pictures of the hotel.

Tips for the task 2.
Useful Phrases for Presentation
Welcoming the audience

- Good morning / afternoon, ladies and gentlemen. First of all, Let me thank you all
for coming today.
Introducing yourself

- Let me introduce myself. I’m from ………/ I’ m …….. / my name is ………
Introducing your topic

- The subject of my presentation is …………
- I’m here today to present …….
- Today I’m going to talk about ………
- I’ll be talking about ………
- In my presentation I would to report on …..
Saying the purpose
- My objective is to ….
- Today I will give you the overview of …
Structuring

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- In my presentation I’ll focus on ……. major issues.
- I’ve divided my presentation into …….. main parts.
Sequencing
- I’ll begin / start off by ….. Then I’ll move on to … Then / Next/ After that …
Timing
- My presentation will take about … minutes.
Question
- If you have any questions, please feel free to ask me.
Explaining visual
- Let’s now look at the slide which shows ….
- First, let me quickly explain the …….(graph/ table).
- you can see ………..
- My next slide shows……
Highlighting information
- What I’d like to point out here is …
Asking for clarification
- If you do not understand the question, politely ask the person to repeat or explain
it.
- I’m sorry. Could you repeat your question, please?
The middle/ main part
- In this part of my presentation, I’d like to talk about ….
- so, let me first give a brief overview.
Indicating the end of a section
- This brings me to the end of my first point.
- So much for point two.
- So, that’s the background on ...
- That’s all I wanted to say about ...
Summarizing a point
- Before I move on, I’d like to recap the main points.
- Let me briefly summarize the main issues.
- I’d like to summarize what I’ve said so far ...
Moving to the next point

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- This leads directly to my next point.
- This brings us to the next question.
- Let’s now move on / turn to ...
- After examining this point, let’s turn to ...
- Let’s now take a look at ...
Referring to other points
- I have a question in connection with / concerning payment.
- There are a few problems regarding the quality.
- With respect / regard to planning, we need more background information.
- According to the survey, our customer service needs reviewing.
Conclusion
Inviting questions
- Are there any questions?
- We just have time for a few questions.

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