Resume (1)

Willie J. Spivey II

[email protected] *965 Eisenhower Ct. * Newark, Ohio 43055 * 740-814-7130

Career Profile

Responsible, passionate and self-motivated Non-Injury Liability adjuster with strong interpersonal, verbal and written communication
skills.
Outstanding multi-tasking abilities and strong organizational talents.

Skills and Involvements

Big Brothers & Big Sisters of Central Ohio, volunteer from September, 2011 to September, 2012

United Way Campaign, United Way Campaign Volunteer with Office of Corporate Citizenship since August, 2016 to
August, 2017

Living Water of Ohio, Living Water of Ohio volunteer representative for Zimbabwe, Africa medical mission trip August,
2017

Bravo Award, Received award for “Nationwide Values” for October of 2018

Professional Experience

NATIONWIDE INSURANCE, Grandview, Ohio July 2013 – Present
• Quickly and effectively handle to conclusion all claims with little to no oversight with continuous customer
service
• Demonstrate familiarity and adhere to honest claims practices.
• Display the ability to meet customer needs professionally and provide ideal service by informing customers in a
timely manner.
• Regularly display knowledge of insurance policies, practices and procedure while applying appropriate coverage
and endorsements when appropriate.
• Exceptional knowledge of claims systems.
• Demonstrate analytical and negotiation skills needed to make decisions in such areas of coverage, procedures,
laws, policy exclusions and exceptions.
• Exhibit exceptional organizational skills to effectively prioritize and maintain complex workloads.
• Take pride in written and vocal communication skills required to effectively converse with policyholders,
claimants, attorneys, agents, and the general public.
• Effectively resolve conflicts, all the while delivering an “On Your Side” approach.
• Practice and enforce Nationwide's vision of effectively managing our expenses through diligence, efficient
alternatives and well thought out processes.

THE LIMITED BRANDS, Columbus, Ohio October 2010 – July 2013
• Managed the daily operations for The Limited Outbound Store Put and Cart Prep teams to achieve targeted
productivity as a Group Lead.
• Strategized with the Leadership team to successfully achieve productivity goals.
• Identified, developed and retained top level talent to ensure staffing needs are consistently met.
• Proven ability to prioritize, multi-task and problem solve through conflict and time pressing situations.
• Self-motivated myself to actively participate in a Self-Career Development plan.
• Trained in Crucial Conversations to manage and coach in conflicting situations between employees and peers.

Education

The Ohio State University Columbus, OH
Bachelor of Science December, 2009