ENG 332 Business Test 2

BUSINESS ENGLISH − TEST 2

………​NA…M…E……S…r​h…ts…a…w…a…t ……U…do…m…s…uk…………N…o…. …12……

​DATE ..................................... K 6 1 00 1 9 76 Se c. 004
​CLASS ​

…………………………………………………………………………

M​ ARK _______ /100

Businesstest 2 (Time 40 minutes)

Knowledge of linguistic means

Choose the correct word to complete the sentences.

​1 ​Mr. Jones, I'm pleased to confirm your travel/
amenity/itinerary/preference for your trip from London to
New York.

​2 ​We're happy to refund the price of your smartphone,
but first we need the service/ return/make/model number.

​3 I​ need to plan my day better; I'm always trying to
make up for lost/behind/bad/beyond time.

4​ ​When writing a business letter, always begin with a
polite courtesy/salutation/address/ signature.

5​ M​ ichael often stays at the office after everyone else
has gone to minimize negotiations/
expectations/inductions/interruptions.

6​ ​Star Electronics assembled/launched/
developed/manufactured their new laptop last week and
our company has already ordered 100 units!

7​ I​ didn't get your fax. Can you repeat/insert/
resend/reply it, please?

8​ A​ re we ready to close/match/state/promise the deal
with Martin & Martin?

​9 ​I like the fact that Hayley includes sections/
outlines/schedules/diagrams in her presentations – it
makes everything easier to understand.

​10 W​ e need to schedule a meeting to arrange/
brainstorm/update/set up some new marketing ideas.

​11 ​I think the boss might have an objection/
opinion/apology/explanation to your suggestion.

1​ 2 W​ e don't spend a lot on advertising; most of our
customers come to us through word of mouth
recommendations/options/reservations/ confirmations.

1​ 3 ​Julia always flies business class/coach/
accommodation/fare because it's more comfortable.

1​ 4 ​I'd like a guarantee/replacement/receipt/ warranty
for this tablet computer; I've only had it two weeks and the
screen keeps going blank.

​15 ​Please can you connect me to Mr. Anderson on
extension/switchboard/department/call 257?

​16 O​ ur company gives us a daily allowance in
international/travel/destination/foreign currency whenever
we go on business trips.

​17 I​ sent you the report as a(n) enclosure/
message/subject/attachment when I emailed you.

​18 ​E-commerce/Wholesale/Shipping/Paperwork is
free when you order today and spend over $50.00.

​19 I​ 'm calling to let you know that the meeting has been
canceled/postponed/confirmed/ prioritized until next
Thursday.

​20 A​ t this company, we always go the extra
mile/way/duty/time to help our customers.​

(Marks: 20 x 2 = 40)

Knowledge of language functions

Choose the correct sentence (a or b) to complete the exchange.

​1 A​ : ​I'd like to return this mobile phone, please.
B​ : a​ ​Of course. What do you need?
0b​ ​Okay. I'll need to see the original receipt.

2​ A​ : ​Can we postpone the meeting until 4:30?

:OB​ : ​a ​No, I have another meeting then.
​b ​No, that's all for now.

​3 ​A: I​ have a question about setting priorities.
B​ : ​a L​ et's hear it.
​b I​ 'm glad to hear it.

​4 ​A: I​ 'd like to order something from your catalogue.
​B: a​ H​ ow can I help you today?
b​ ​Do you have the item number?

​5 ​A: ​I sent you an email this morning.

B​ : 0a​ T​ hat's odd. I didn't get one today.

​b I​ 'll have it ready in just a minute.

​6 ​A: ​Have you offered a compromise?
B​ : ​a ​It's not that much, really.

b​ N​ ot yet.

7​ A​ : W​ e can only give refunds if you have the
receipt.

B​ : ​a B​ ut I can get a replacement, right?

:Ob​ ​I brought the warranty, though.

8​ A​ : ​I think the printer is broken, but I'm not sure.
B​ : ​a I​ s that okay?
b​ ​What's wrong?

9​ ​A: ​Do you have the necklace in silver?

​B: 0​a Y​ es. The price is $45.00 plus $3.00

shipping.

​b ​That's perfect. Thank you.

1​ 0 ​A: D​ id I offend the customer?
​B: ​a ​That's not what I hear.

0​b N​ o, no, just the opposite.​

(Marks: 10 x 4 = 40)

Reading

Choose the correct answer (T/F/DS) according to the text.

Memo: Customer Service

As our company sales increase, we need to maintain high
levels of customer satisfaction. For this reason, we will now be
encouraging customer feedback to bring any problems to our
attention and therefore minimize complaints. As of 1st July,

customers will be given feedback forms by staff and your
managers will inform you of when to hand these out.

​1 ​Sales have only recently begun to increase. ​T/F/DS
2​ ​The company is introducing feedback as a result of
customer complaints. ​T/F/DS
​3 T​ he memo doesn't tell staff when they should give
the forms to customers. T​ /F/DS

Choose the correct answer (A-C) according to the text.

Shoes For You – the only retail store your feet need!

Online store Most items are lower price than in Click on our website shoes4u.com
our catalogue. Plus there's a 10% anytime. Our advisers are available
discount on orders over $100! for live chat 16 hours a day.

Mail order All items are catalogue price, but Quote your item number(s) via phone
shipping is free on orders over 9am-9pm every day except Sundays.
$40.00!

Special offers Offers are available for a limited For the latest offers, check the

time only (while stocks last). 'Offers' page online – updated daily.

4​ ​What is the purpose of the text?
​A ​to tell new staff what hours they will be working
​B t​ o give information about new store opening

times

0​C ​to inform customers how and when they can

order goods

5​ ​How often do new deals appear on the company's
website?

A​ e​ very 16 hours

0B​ ​every day

​C ​every Sunday

(Marks: 5 x 4 = 20)

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