Legal

Legal Assistant’s
Handbook

Guide to Onboarding New Employees

Table of Contents

WHAT DOES A LEGAL ASSISTANT ROLE LOOK LIKE AT AMAZON? ...........................................................................2
WHAT DO LEGAL ASSISTANTS DO AT AMAZON? ....................................................................................................2
WHAT DOES AN LA’S DEVELOPMENT LOOK LIKE AT AMAZON?..............................................................................4

PHASE 1: ONBOARDING AND LEARNING THE BASICS IN YOUR FIRST YEAR ................................................................................. 4
PHASE 2: CONTINUING TO PROGRESS AND NETWORKING...................................................................................................... 4
PHASE 3: DEMONSTRATING PROFICIENCY IN THE LA ROLE .................................................................................................... 5
CAREER OWNERSHIP ..............................................................................................................................................5
CONDUCTING REGULAR 1:1S...........................................................................................................................................6
TRACKING YOUR WORK..................................................................................................................................................7
TRACKING DEVELOPMENT ...............................................................................................................................................7
CAREER DEVELOPMENT ..................................................................................................................................................8
TRAININGS ...................................................................................................................................................................8
MANAGER TRANSITIONS........................................................................................................................................9
APPENDIX 1 – RESOURCES....................................................................................................................................10
KNOWLEDGE YOU SHOULD HAVE FOR ADMINISTRATIVE WORK FOR YOUR TEAM........................................................................ 10
KNOWLEDGE YOU SHOULD HAVE FOR CONTRACTING WORK.................................................................................................. 19
KNOWLEDGE YOU SHOULD HAVE TO FURTHER YOUR PROFESSIONAL DEVELOPMENT................................................................... 23
ADDITIONAL RESOURCES...............................................................................................................................................24

NA Consumer and International Consumer Specific Legal Assistant Resources: ...............................................26
Litigation and Regulatory Specific Legal Assistant Resources............................................................................28
AWS Sales and Marketing Specific Legal Assistant Resources ...........................................................................28
AWS Products Legal Specific Legal Assistant Resources ....................................................................................28
APAC Specific Legal Assistant Resources ...........................................................................................................29
EU Specific Legal Assistant Resources................................................................................................................29

INTL Consumer Legal Assistant Resources .........................................................................................................29

“In order to be considered truly free, countries must also have a deep love
of liberty and an abiding respect for the rule of law.”

Margaret Thatcher

Amazon.com Confidential 1

I. INTRODUCTION

What does a Legal Assistant role look like at Amazon?

Amazon Legal Assistants (“LA”) perform a vital role for the Legal Department. Consistent with Amazon’s unique
culture, the LA role at Amazon differs from legal assistant and secretary roles at typical law firms. LAs manage
high volumes of work, suggest ways to invent and simplify, create and improve processes, demonstrate
proficiency in various systems and tools, identify problems and implement solutions, and effectively handle
difficult projects.

A generalized job description, which captures the high-level responsibilities for an LA at Amazon, reads as
follows:

We are looking for a smart and motivated individual to provide administrative assistance to our Amazon
Legal group. Responsibilities include drafting correspondence, coordinating agreement approvals and
execution, tracking documents, maintaining status reports, word processing, performing general office
tasks (such as calendaring, filing and budget tracking), and coordinating other legal and administrative
matters with the business groups.

The successful candidate will possess the ability to work efficiently and independently; manage high
volumes of tasks and projects with little guidance; react with appropriate urgency to situations and
events that require a quick response or turnaround; take effective action without having to know the
total picture; and think creatively and be proactive in solving problems that affect people within the
group or other related groups. The candidate will also be client-service oriented, have great attention to
detail while still meeting tight deadlines, have great organization skills, and have the ability to easily
switch gears. A high level of professionalism, integrity, and discretion in handling confidential
information, as well as the ability to work well with people at all levels inside and outside the company,
is essential.

Most importantly, LAs develop and demonstrate a high level of Ownership in their roles. LAs will often be asked
to research a matter they are not familiar with or provide support for a process they have not experienced
before. These requests entail investigating processes, asking a lot of questions, and auditing outcomes to ensure
they are correct for future reference. Taking this approach for all tasks allows LAs to become the veritable SME
of a wide array of administrative topics, and ensures that they are an integral and important team member.

Optional Reading:

Any questions for HR start here.

Learn about our Amazon culture in About Amazon .

Don’t forget to stop by Amazon’s Wiki Page!

Amazon.com Confidential 2

What do Legal Assistants do at Amazon?

Specific tasks will vary by team, but the list below covers a wide array of tasks you may encounter, tools you
should know, or responsibilities you may have as an LA:

• Effectively using and managing software, systems, and tools used by the Legal Department and by
their specific legal team (e.g., Contract Central, Contract Express, Serengeti, multiple Outlook inboxes,
etc.).
o This includes teaching team members on how to effectively use tools

• Understanding various Amazon and Legal policies (e.g., Spending and Transaction Policy), and
providing related guidance to clients

• Managing signature processes (including reviewing approvals and ensuring appropriate approvals have
been obtained prior to signature authorization)

• Document management (ensuring documents are properly saved)
• Assisting with business trainings to business teams on Amazon policies and legal tools and processes
• Creating and maintaining team and business-facing resources (e.g., SharePoint sites, OneNotes,

trackers, WIKIS, etc.)
• Reviewing and auditing outside counsel spend, including invoice review in Serengeti, and staying up to

date on the current PPP standards
• Creating SOPs for business and/or team use. This includes identifying potential issues or gaps in

current processes and suggesting solutions
• Reviewing and editing documents
• Drafting documents based on standard forms
• Ensuring legal guidelines are met by auditing business processes
• Scheduling team meetings and events
• Assisting in the management of team projects and goals (coordinating and finalizing deliverables, date

tracking, sending reminders of due dates, updating trackers and other resources)
• Acting as a primary resource or “go to” for the team
• Proposing simplification measures to eliminate repetitive, low value, and/or low risk work
• Understanding the processes of other teams, especially international teams, in order to perform cross-

team activities, such as execution of multiple-entity contracts involving various locales
• Working with other LAs and legal professionals to determine how to complete tasks and establish best

practices

You can find links to resources and FAQs about each in the Resources section below.

Amazon.com Confidential 3

What does an LA’s development look like at Amazon?

Your progress and development will vary based on your skills and career goals. Every individual develops at a
different rate and brings to the job different superpowers and skills that may line up in different ways with
different rolls.

The following phases outline the important learnings that you will have as you develop as an LA. The time it
takes for an LA to move from one phase to the next will vary and has many factors, but demonstrating proficiency
in the tasks is necessary for consistent career development.

Phase 1: Onboarding and Learning the Basics in your First Year

Your first 12 months as an LA will focus on developing a deep understanding of Amazon; Leadership Principles;
Legal Department; Tools; Resources; Policies; and generally, how to be an effective LA who shows continuous
progress and growth potential. Often, LAs will have regular 1:1s with their managers and sometimes others that
they support, at a cadence that makes sense for them. 1:1s with your manager provide an opportunity to ask
questions and seek guidance about your work. Generally, the first year as an LA will progress as follows:

• 0 – 3 months: Completing a launch plan, learning the basics of the LA role, and gaining an understanding
of Amazon

• 3 – 6 months: Continue learning the basics of the LA role
• 6 – 12 months: Gaining proficiency in the basic requirements of the role and discussing the potential

for additional stretch projects (stretch projects are projects that require someone to gain and then
leverage new skills that are outside of the scope of their current role).

Your first three months will focus on learning about Amazon and gaining knowledge of your role and
responsibilities for your team. The next three months should be geared to understanding how to effectively
accomplish tasks. During this time, you will learn business and legal terminology; begin to dive into policies and
understand their meanings and implications; identify the resources to find specific information; use systems and
tools effectively and complete general administrative work required from the team. If there are other Legal
Professionals on your team they will likely have experience with these tasks and can serve as resources.

Once you’re able to effectively complete basic assigned tasks autonomously, you may want to talk to your
manager about taking on new taking on management of a team project or goal; creating and publishing
Sharepoint or wiki content; assisting with audits or trainings; or tracking more complex/sensitive matters.

As you learn to complete tasks with greater autonomy, there is a high likelihood that you’ll identify simplification
opportunities, such as improving a process that has been standard for years. By this time, you should feel
comfortable proposing an improvement to the process and asking for resources to execute it. Once you’ve
gained proficiency in the basic requirements of the role, you should set aside time for dedicated development
conversations with your manager to identify stretch goals and assignments that will aid in your continued
development.

Phase 2: Continuing to Progress and Networking

In most cases, your second phase will be spent further progressing as an LA by becoming proficient in the tasks
and responsibilities assigned up to this point. You will also advance by taking on other more complex tasks. You
should consider reviewing the “What does a top performing Legal Professional look like at Amazon?” to get a
sense of how our department thinks about top performing Legal Professionals. This phase will take up most of
your second year as an LA and will include these general role responsibilities:

• Continuing to learn and progress in the LA role and beginning to take on additional projects and
challenges. These may include participating in the interview process. You may also want to increase
your participation in Amazon groups such as Pro-Bono, Legal Diversity, ALPs, or Affinity groups (of course

Amazon.com Confidential 4

you are also welcome to participate in these groups from the start of your Amazon Legal career). These
activities will help you expand your network so that you have exposure to other people and businesses
outside of your immediate team. This network expansion may present opportunities for collaborative
projects or for role transition in the future.
• Effectively managing and completing challenging projects while continuing to demonstrate proficiency
in the LA basics.
• If interested, exploring other Legal Professional roles to begin identifying potential roles of interest and
required competencies of those roles, including shadowing and networking with Legal Professionals in
other roles.

You should work with your manager to ensure that you are taking on more complex projects and challenges.
Some LAs begin negotiating standard form contracts and take a more active role in client communications by
interpreting policies and providing direct guidance to clients. You may also provide support for simplification
initiatives or tool adoption. You can talk with your manager about how to identify opportunities for these types
of projects and whom you should collaborate with to gain the relevant experience.

Phase 3: Demonstrating Proficiency in the LA Role

Becoming a high-performing LA as well as gaining the skills needed to perform the tasks and responsibilities
expected of a next role you may be interested in takes time and varies based on an individual’s rate of
development, superpowers, skill set, and the availability of challenges and opportunities for growth. By the third
phase, you should be proficient in the LA role and continue your development by taking on work that interests
you. If you are interested in moving to a new role, continue to take on work that helps you gain the experience
required for your target role. Stretch assignments, trainings, and mentoring are all examples of common
experiences that LAs should have when demonstrating proficiency of the LA position or prior to transitioning to
another role.

Career Ownership

As you think about your career at Amazon, you may want to consider your career goals and the path you’d like
to pursue at Amazon. If you are interested in exploring roles beyond the LA position, you can refer to the
resources in the Explorer Program for overviews of some common career paths for LAs. There is no shortage
of roles that LAs can move into, either within or outside of Legal. Some of those other roles are: Associate
Contract Manager, Associate Compliance Specialist, Executive Assistant, Program Analyst, Paralegal, and Risk
Specialist. You can always review Job Finder to see what other roles interest you. You can also shadow and
network with Legal Professionals in other roles, or in roles outside of Legal. It is also recommended that you take
the Develop Yourself training on KNET and complete the exercises. This information can also be used to
complete a Career Growth Plan and entered into Ingenii.

If you’re interested in preparing to change roles, once you exhibit the ability to perform the tasks required of
your target role, your manager may seek to identify and move you to a new role on your current team or help
you find and apply for an open position.

It is important to note that there are a variety of roles that LAs may choose to apply for, within and outside of
Legal, for which an LA may be qualified without needing to gain additional skills or experience. LAs are welcome
to apply for those roles through the internal transfer process.

For LAs in regional offices looking to move into other roles, you may want to partner more closely with your
manager, mentors, and/or HR to help identify stretch assignments or to explore new role opportunities. Certain
roles and project types may be more or less plentiful in certain geographies, and your manager and international
team members will be able to help you navigate these circumstances.

Amazon.com Confidential 5

Conducting Regular 1:1s

Your manager and other team members may schedule regular 1:1 meetings with you soon after you start in your
role, which is your opportunity to ask questions and seek guidance about your work. Each manager will have a
different format preference for 1:1s, so make sure to ask early on how you should prepare for these meetings.

It’s best practice to document the projects you are working on and questions you have during the week so that
you’re prepared to discuss these with your manager during 1:1s (see below). Examples of topics to cover with
your manager include:

• Questions about Amazon practices or policies
• Questions you get from your business partners or the team you support
• Summaries of contracts or projects you are working on with your business partners or team members.
• Requests for additional training or resources
• Project ideas you may have or ideas for simplification

1:1 Templates. Different templates work for different people or job roles. Experiment to find what works best
for you and your manager. Options include:

Option 1:

Topic/Question Response Action Items
In order of priority, the Notes on what Any action items that come
question I have for my my manager says out of the 1:1 go here.
manager, or the topic and during the 1:1.
description of the information I
need to share with them goes
here. Each separate
question/topic gets a line in the
table.

Option 2 6
Upcoming

a) Task
i) Detail
ii) Detail

2) Completed
a) Task

3) Upcoming
a) Task
i) Detail
ii) Detail

4) Completed
a) Task

5) Ongoing
a) Task
i) Detail
ii) Detail

Amazon.com Confidential

6) For Discussion
a) Issues
b) Blockers
c) Concerns
d) Wins

7) bpcoming
a) Task
i) Detail
ii) Detail

8) Completed
a) Task

9) Upcoming
a) Task
i) Detail
ii) Detail

10) Upcoming
a) Task
i) Detail
ii) Detail

11) Completed
a) Task

12) Ongoing
a) Task
i) Detail
ii) Detail

13) For Discussion
a) Issues
b) Blockers
c) Concerns
d) Wins

Tracking Your Work

How you track your work will depend on the type, volume, and complexity of your responsibilities, but it’s a
habit you should establish early as it will create a useful picture of your development as a LA. LAs typically use
Quip, Ingenii or OneNote to track their work. You can talk with your manager or other LAs on your team to
determine which will work best for you and best practices.

You may also want to set up a “Thank You” folder to save the emails you get from your business partners or
team members where they thank you for your help or provide positive feedback. This serves as an easy way to
track your wins which will be a useful reference point for performance and development discussions.

Tracking Development

Ingenii is an internal tool created to assist in tracking current job scope, responsibilities, goals, projects, and
growth activities; career objectives and growth plan; and career conversations with managers. Writing a Career
Growth Plan (“CGP”) using Ingenii will help you think about and organize your career goals. Your manager also
has access to your Ingenii profile and can refer to it when assessing your progress and determining next steps.

Amazon.com Confidential 7

Additional information on CGPs are available in the Resources section of Ingenii. Prior to using this tool in a 1:1
with your manager, you should discuss it with them to understand whether this tool would make sense for you.

Career Development

LAs who have decided that they would like to take on new challenges in their current role or are considering
pursuing another role may schedule specific career and development discussions with your manager. Career and
development discussions are imperative to tracking your career progression and setting expectations with your
manager. These discussions should be conversations between you and your manager and should focus on your
interests, skills, and strengths. Career development conversations should generally be separate from your other
meetings.

In the beginning, discussions will primarily focus on interests and skills that will help guide you should you be
interested in exploring other roles. Discussions may then move to identifying and completing more challenging
projects and setting goals in order for you to grow in your current role and assess where additional skills and
strengths lie or will require development. You can also refer to the Explorer Program and various role overviews
referenced above for additional resources. If you’ve decided to eventually pursue another role, discussions
should center around identifying and completing projects and goals that will help you acquire the skills and
competencies required of that role, in addition to how you can continue to grow in your current LA role.

As part of your career development, you could participate in the Amazon Mentoring Program. This program will
help you set up with a mentor in your organization to help you develop personal and professional relationships.
This mentor will also help you grow professionally as you continue developing your career at Amazon. It is
important that you understand the general timelines and milestones for making a role change. Your manager
should provide you with a sense for the potential timelines for a role change and anything that you will need to
do to prepare for the change.

Trainings

There are several trainings available on Amazon Legal University regarding career and development, and you are
encouraged to explore the course catalog. The LIFT Session 6: Intentional Career Development training includes
a panel discussion on how leaders think about and help others with their career paths. Perkins Coie conducted
a training session entitled Driving Your Development: Facilitating Career Conversations. The training includes a
development handout that can help drive productive conversations around career goals and development. You
and your manager may wish to view the training video and complete the handout, which can be referenced
during career development discussions. This is a great starting point for identifying projects and goals that can
be entered into Ingenii, as described above. In addition:

• Familiarize yourself with all of the legal training that is pertinent to your region, current business line or
those in which you are interested. Track your trainings! This will be valuable when discussing
advancement with your manager.

• Attend training sessions on relevant other legal tools to you. If there are any materials afterward that
you can cascade to your team, it is helpful to ask after the session. The rest of your team may not be
able attend these sessions, but if you can summarize during a team meeting, it would be valuable
information that they might need.

• Global Legal Knowledge Bank: This is a great resource that you can use to learn from previous legal
professionals and attorneys. There is content from across the department and its focus is on non-
transactional knowledge that will help you understand our legal strategies and practices.

Look for training outside of legal for additional information! There are myriad business training modules
available outside of legal that could be helpful. Document writing, PRFAQ writing and OP1 document writing are
incredibly helpful to understand for a legal professional.

Amazon.com Confidential 8

Manager Transitions

There may come a time when an LA is transitioned to a new manager. This may be temporary (i.e., while the
original manager is on extended leave) or permanent (in the case of an organizational structure change or in
preparation to take on a new role). Although this is relatively common in all roles, it can be a challenging time
for any Amazonian as they navigate the ambiguity often involved with these sorts of changes and as they learn
the expectations and management style of their new manager. It is the outgoing manager’s responsibility to
ensure that all pertinent information about the LA’s development is communicated to the incoming manager to
keep the LA’s growth on track for any milestones or goals that may be in place. However, the LA should also feel
empowered to ensure that they and their incoming manager have all of the information they need to succeed
in their new working relationship.

Amazon.com Confidential 9

APPENDIX 1 – Resources

This Legal Assistant Handbook is a collection of helpful resources, answers to frequently asked questions,
and tips and tricks to help you be successful in your time in this role. It is not designed to be the single
source of truth. Your team may have different practices they prefer, but this resource should provide a
lot of knowledge about many different things you may encounter at Amazon.

Knowledge you should have for administrative work for your team

Amazon’s legal assistants are not like typical legal assistants at traditional law firms. You will interact with
a wide array of tools, teams, and processes in your day-to-day role, which will lead your teams to treat
you as their “go-to” for a wide range of topics. The content in this section will introduce you to the
administrative tools you may interact with as a legal assistant and help you learn how to use them with
proficiency.

TOOLS DESCRIPTION NOTES
Amazon Amazon Matters simplifies the matter management Creation of billing
Matters process and allows for rapid creation of matters, matter with Outside
searching and relating matters across multiple Legal Counsel (OC)
Cleaning systems including Contract Central, and ACT.
Concur Furthermore, it provides a single user interface to Records management
upload/view documents to iManage, print labels for training videos
physical files, and publish matters to Serengeti for
outside counsel billing. When would I use Amazon
Matters instead of
GREF doesn’t frequently vacuum desk areas but you can Contract Central? You will
submit a ticket requesting a one-off visit to specifically create a matter in Amazon
do that. matters if you need to
Concur is our travel and expenses tool. This is used to create an outside counsel
book corporate travel for yourself, or create an expense matter. You can also
to get reimbursed for company expenses. create matters for general
matters, such as research
for a regulatory matter.

Concur is accessible via
Inside Amazon on the
sidebar on the right-hand
side of the screen: this will
allow you to sign on via
SSO; requires no log in).

A list of pre-approved
expenses is accessible
through this page.

Amazon.com Confidential 10

COUPA Coupa is the system we use to pay for almost everything You can refer to this Wiki
FieldSense at Amazon. Your business partners will most likely ask page for further
GEMS you questions about paying vendors, suppliers, guidelines. The Coupa
Legal Search contractors, etc.. team also offers in-person
Mailing training for teams.
FieldSense is Amazon’s internal survey tool, which you
Majordomo can use to conduct surveys on various topics for your GEMS also feeds this
team or business partners. information directly into
GEMS is our Global Entity Management System. This Contract Central so you
tool is primarily owned by our Corporate Legal team. will always know who is
This contains information about all of Amazon’s legal authorized to sign for the
entities, and who at Amazon is authorized to sign for entity on the contract
which Amazon entities. you’re routing for
signature.
The Legal Search will allow you to search for specific
types of documents (emails, Excel, Word, etc.) on Note: You will need the
different databases based on your selection cost center of where the
(SharePoint, Knowledge Bank, GEMS, Legal Wiki and shipping fees should be
iManage). billed, which is the four-
You may have to mail items for your team members or digit number in someone’s
business partners, such as letters that are associated Phone Tool.
with a legal transaction. You can refer to this page for
general information. Tip #1: Once you
download the shipping
Seattle specific - this page also has helpful information request form, it will have
about shipping/mailing items while working from home fillable fields you can
and you are also able to find links to various different complete in Adobe instead
shipping request forms. of writing it by hand.

EMEA GREF help pages

This tool is an e-mail list management system used to Tip #2: Take a photo of the
subscribe, unsubscribe and otherwise manage mailing packages/envelopes and a
lists. Email lists are used to email a large group of people photo of the
at once, such as your manager's team, and you will most corresponding shipping
likely own a number of lists. slips and save these.
Note: If you support a
subsidiary, these rules
may differ and you should
work with your local IT to
identify a solution or
workaround.

Amazon.com Confidential 11

How do I update a mailing
list? These FAQs answer a
few "How-to" for list
owners.

I keep getting a bounce-
back notification, how do I
fix that? IT can help
determine which alias is
creating the bounce-back
notification. You can copy
this ticket to submit a
request.

Meetings *BEFORE SCHEDULING*: Ask the meeting requester to Can I transfer ownership of
send you the following details: meeting purpose/topic, a user group to someone
meeting length, preferred location, required attendees, else? See the "How do I
optional attendees, and whether a doc will be shared. transfer ownership" FAQ
on this page.
Meeting with Senior Leadership. If a Vice President is *Chime: for meetings with
involved (Legal VP or Business VP), you can ask your up to 10 participants, a
team's Executive Assistant to help. normal chime meeting
should be sufficient.
Virtual Meetings. Sometimes due to circumstance or Please see the Chime
timing, meetings may be held partially or exclusively in information and tips here.
a virtual setting. In these instances, it’s important to
understand the three internal options Amazonians have Chime Event Mode: for
for holding virtual meetings (Chime, Chime Event Mode, meetings with 10- 250
Livestream Meetings*) attendees, please see this
page for instructions on
Meeting with Lots of People: If a meeting has many using Amazon Chime’s
stakeholders, you can help your teammate schedule it. Event Mode. This mode
Before picking a time, you will want to determine the will allow you to leverage
Level of each attendee, which you can do by consulting Amazon Chime while also
the Phone Tool. If anyone is an L8, you will want to get being able to control the
their availability first by emailing their EA and a sample attendees’ ability to
script is below. Before sending the script, pick at least present/speak.
five options based on the meeting requester's
availability to use as your options. After you narrow Livestream Meetings: for
down a time, send out the invite.
Email RE Line: Request for Availability: [MEETING TITLE] meetings with more than
[CC name], the corporate counsel who handles [CC role],
has requested a meeting for [reason for meeting]. 250 attendees, please see

this page for instructions

on using Amazon’s

Livestream for a large

meeting. Livestream

meetings require a lead

time of 3 days in order for

Amazon.com Confidential 12

The details are below: IT to set up your virtual
Meeting Title: room.
Attendees:
Time Needed:
Location:

Please provide availability for your charge below and let
me know if you have any questions. Thanks!

8:00 - 8:30 - 9:00 - 10:00 - 11:30 -
9:00 9:30 10:00 11:00 12:30

Dharmesh

Shelley

Michael

Meetings Tool This tool is used to schedule meetings in lieu of Outlook. Live Streaming: you can
refer to this Wiki page if
Legal has several rooms that are reserved for only your team needs to live
people in Legal to use which will not appear in the tool. stream and/or record an
These will be noted as “restricted” on any known Legal event. The livestreaming
floors (e.g., Doppler floors 9, 10, 11, and 12). team requires notes at
least 3 business days in
advance.

I’m livestreaming a
meeting and need to
combine rooms. How do I
do that? You should first
use the Meetings tool to
book adjacent rooms,
including a 30 minutes
buffer before and after the
meeting time for room set
up and take down. You can
then file a TT using the
following CTI: “CTI: IT
Support > Room
Configuration > Theater”.

New Hire When a new person joins your team, you can help the
manager onboard them by completing the following
tasks:
Make sure their space is ready. If GREF hasn’t set up the
desk of their new hire, you can submit a ticket here
under My Workplace → Desk Set-Up, unless the office
space has hot-seating arrangement.

Amazon.com Confidential 13

Optional: Make a poster. Some teams will have a 14
welcome poster for the new hire, and you should talk to
the hiring manager to see if this is part of your team’s
onboarding process. You can make it look like the one at
your desk (if you have one) and leave it in the kitchen
about a week before the new hire starts to ensure
people have time to sign it.

Add them to aliases and meetings. When the new hire
officially starts, make sure to add them to all of your
team’s aliases in Majordomo. You should also refresh
any team meetings you own to make sure the series get
added to their calendar. Finally, make sure to email
owners to larger team aliases to ensure they get added
to that alias and team meetings.

For virtual team members:

• Request their Hardware with IT. Hiring
Manager determines if the new hire has a
personal computer to use while they onboard
(for at least 2-3 weeks). If the new hire does not
have personal computer, you may proceed with
the exception process (note that this must be
submitted at least 7 business days prior to the
New Hire’s start date).

• Virtual Happy Hour or other Team Building
Activity. Check with your manager to see if you
should coordinate a team-oriented event, such
as a virtual Happy Hour, so your team can meet
the new team member.

• VPN: USB Security Keys are mailed ahead of
start date to new hires that have provided their
address via MyDocs (new employee information
forms). IT Services mails USB Security Keys as
soon as addresses are received, up until the
Friday before a start date. Shipping can take up
to 5 business days.

• If the new hire does not complete their address
in the MyDocs form by the Friday prior to their
start date, submit a ticket here with the
following information:

New hire login
New hire name
Full mailing address
Phone number
Personal email address
Country (enter in subject line of trouble ticket)

Amazon.com Confidential

Notary New Hire Start Date How do I get a new team
While not a frequent request, your team may need to member or a lawyer from
Outside get documents notarized. You can refer to these pages an Outside Counsel firm
Counsel for more information about notaries and how to request set up to use Serengeti?
Management one: Please submit a Legal
& Legal Billing US link Tracker User Account
EU link Request here.
Legal often outsources legal work to outside counsel and
your team will ask you to create new matters for each
engagement. You will create the matters in Amazon
Matters (see above), which creates a profile in
Serengeti. Most firms are on a retainer model (the
Preferred Provider Program) but a few will be hourly
rates.

For each new matter, you will need the lead outside How do I get an exception
counsel's name, the matter name, the estimated spend to the Preferred Provider
(Matter Value Estimate - MVE), and the estimated life Program? The team
span for the matter (Matter Term Estimate - MTE). member requesting the
exception should first read
If a firm is not on the retainer model, you will need to the information on this
submit a PPP exception request form. page. It is worth noting
that the team's VP must
approve this request
before you submit the
form, and you should have
a copy of their approval.
Once the team member
has the VP's approval, you
can submit a request using
this form.

How does my team get a
secondee? A secondee is
outside counsel that
comes in-house on loan
from a preferred partner
firm for a certain period of
time. The attorney who
needs the secondee
should follow the
guidance on this page to
onboard a secondee.

Parking Amazon will reimburse up to a certain amount worth of
Expenses parking expenses per month, which you can view and
submit here.

Amazon.com Confidential 15

People Finder This tool is useful to determine which attorney supports Ask your manager for a
what category. This includes all employees who work in specific list of who/what
Permissions/ legal across all departments. teams you support as this
ANT differs by team
Groups/Team Permissions Teams are a grouping of people that we use
s to control access to different tools or databases. Most I got a notification that a
teams are modeled after actual Amazon teams. team I own is frozen. What
does this mean? Since
Teams define membership by using a Role, which is teams are built based off
typically based on a combination of job attributes. Team an org's reporting
membership updates frequently and automatically to structure, this most likely
reflect changes in employee data, which is why it’s our means that the person
preferred way of managing permissions. that Team bases its
permissions on has moved
This Wiki page has a lot of helpful information about to a different team or left
Teams. If you make a new team, you will most likely Amazon, and the Team
need to make an associated ANT Group, which can also has automatically frozen
be done on the Teams page. itself to avoid making a
huge update (as in, by
moving all of the members
to another org, or
removing them entirely).

I got a notification that I
need to baseline a team I
own. What does this
mean? This is a quarterly
audit where you make
sure that the teams are
built correctly and that any
people you granted
additional access rights to
still need it.

I got a request for
someone to access the
team. What does this
mean? Should I approve?
This typically happens
when a hew hire is copying
their manager’s groups in
Teams. If someone should
have access to a group,
Teams will automatically
update to grant them the
permissions. If someone
requests access and they
are outside of the scope of
people who should have

Amazon.com Confidential 16

access to the group, you
should ask for insight as to
why they need access.
Below is a good script you
can use. If their response
makes sense, you can
grant them temporary
access to the Team by
following the instructions
on this Wiki page.

“Hello ,

Can you please provide me
with more information as
to why you are requesting
access to this? Please
include any referrals from
managers or members of
the ____Legal team. If
your response is not
received within five days,
the request will be closed.

Thank you,”

Phone Tool This allows you to see basic information about anyone What do the levels in the
at the company (name, phone number, job title, email
address, etc.). You will also be able to see the org Phone Tool mean? All
structure of any team.
positions at Amazon have

job levels, which are used

to differentiate role

expectations and skill

requirements for

appropriate

compensation. The levels

you are most likely to

encounter are L4, L5, L6,

L7, L8, and L10 (there is no

L9). We primarily use

levels to determine who

should approve Spending

and Transaction Policy

approval requests

(described in the next

section).

How do I view the Levels in
the Phone Tool? You can
add a plugin to your Phone

Amazon.com Confidential 17

Tool that will show
someone's level by
following the instructions
on this Wiki page.

Quip Quip is a collaboration tool used across Amazon. It My Phone Tool stopped
allows you to post documents online and share showing levels. How can I
SIM them/update them in real time and get real time get them back?
feedback with your collaborators. Occasionally if there is a
SIM Ticketing Legal teams use SIM as an intake tool to ask questions browser update, you
to particular people, set SLAs, attach documents, etc. might need to go through
TimeClock the steps to re-install or
Plus The ticketing system helps Amazon Resolver Teams re-activate
increase agility and reduce the cost of daily operations. Greasemonkey/Tamperm
Translation Designed to be scalable, highly available and provide onkey, or reinstall the
Services the features needed to support Amazon workloads. level script, in order to see
WorkDocs This tool is used to log in and out of work. It provides levels again.
hourly employees and their managers the tools needed
to record working hours and manage time-off. Most teams in Legal don’t
use SIMs much, and your
Sometimes our attorneys need to translate forms or interaction with SIM will
agreements into a different language, which is likely be being looped in
something that translation services can handle. for approval/guidance on
WorkDocs is Amazon's official file backup solution. It another team’s SIM
offers 4 ways to work with files: a web client, mobile request.
app, and the WorkDocs Drive and Companion apps to See this Wiki page for
store, access, edit, and manage files across multiple more helpful information
devices. and user guides on how to
use the tool.
The Employee FAQ - link

Instructions on how to log
in to and set up
TimeClockPlus - link

IT guidelines are
accessible through this
link.

Amazon.com Confidential 18

Knowledge you should have for contracting work

For teams that do contract work, you will become your team’s and business partner’s first stop when it
comes to contracts. Not only will you review contracts to make sure that they’ve followed processes
correctly, you will also eventually start drafting simple contracts yourself. This section will help you learn
what to look for in contracts and connect you with resources you may need during the contracting
process.

TOOLS DESCRIPTION NOTES
Approvals You may find further details on the Approvals to
Tool The Approvals tool is used to document internal to create Approval requests, and Approval tem
stakeholder approval for transactions. Legal uses this to
document approvals, such as business and finance Are there other reasons a contract would need
approvals, for a contract’s spend per the STP, legal spend as outlined in the STP? Yes. The STP is j
approval for non-standard terms, and legal approval to use to determine if a contract requires approv
do business with parties that are on the Restrictions other resources or policies that indicate whe
Watchlist. The Approvals tool is fully integrated with additional approvals. For example, an Amen
Contract Central and our business partners should Terms and Conditions may offer a modification
initiate the approvals from there when appropriate. It business and legal approval, but you may no
is worth knowing that the contract owner (the person reviewing the Vendor Agreement Negotiation
in the business who requested the contract) will own your team members if contracts require addit
this process and you should never have to initiate one the STP.
yourself.

Contract Contract Central is Legal’s contract lifecycle What resources can I look at to learn abo
Central management tool. Contract Central manages the additional approvals? The Legal Practice S
contracting process from contract generation, through instances when a contract will require addit
DocuSign signature, and automatically files the contract in Additionally, each team will have different resou
iManage. learn about instances that require additional a
Master Services Agreement Fallbacks Guide.
The Contract Central wiki page is an excellent source of teammates to share those resources with you
information on the functionality of Contract Central. more about contracts.
DocuSign is a tool used by Legal to facilitate electronic Click-Through Agreements. Certain contract ty
contract execution. DocuSign is linked to Contract are click-through agreements. This means tha
Central and automatically files all contracts in iManage. agreements to allow companies that we’re w
While not common, counterparties may push back on accept certain terms. These contracts are
using the tool. This SharePoint page has some business- DocuSign, are not signed by Amazon, cann
facing guidance that will help answer the most common changed, and do not require any involvement f
questions we get about DocuSign. step process to assist in sending the click-th
counterparties can be found here.
How to videos are accessible through this link.

Are all contracts signed in DocuSign? Virtually al
a signature will use DocuSign. Amazon will on
DocuSign. Some counterparties may try to sign
help your business partner push back on this
Although in different countries there may be exc
for wet signature.

Amazon.com Confidential 19

Amazon.com Confidential Can our business partners send contracts for
Yes, if the contract is enabled in Contract Cent
send. The business can set up their DocuSign se
DocuSign Self-Service portal.

Who gets copies of the contracts? Everyone w
initial DocuSign email will get a copy of the agr
signed. Note that any document that is class
from within Contract Central will only be visible

Can someone else sign the contract? The per
contract for the counterparty can delegate si
here are instructions you can share:
If the document would be more appropriately si
you can click the “Change Signer” from the “Sign
the “More Options” menu. You will be aske
signer’s email address, name and a reason for c

What happens if the counterparty forwards t
someone else? The DocuSign is only set up for
be able to sign the contract. If they forward th
will be able to sign the contract, but they will
the person who initially received the DocuS
recommend delegating signature authority usin

If the document would be more appropriately si
you can click the “Change Signer” from the “Sign
the “More Options” menu. You will be aske
signer’s email address, name and a reason for c

Can I change the signatory? Yes. If you go to y
and click the contract you want to change, click
left hand corner, you can change the name and
signatory.

Can I extend the DocuSign's expiration date?
DocuSign Account and click the contract you
"Correct" in the upper-left hand corner, scro
bottom to Advanced Options, click "Edit", you c
of days before a contract expires. Note: If you e
DocuSign envelope directly in DocuSign (not Co
ensure that approval documents are NOT visibl

The counterparty wants to sign second. Can w
Typically, no. Amazon signs agreements
agreements are coming from our DocuSign Ac

20

may be certain instances that require an exce
such as the deal’s importance or if the counterp

Can the counterparty send the agreement to th
own DocuSign? No. We need to own the process
is integrated with our filing system and also sig
that the agreement has been reviewed and v
legal.

Risk The risk management team provided guidance, Can the counterparties see the approval summa
(Insurance) explanations, and fallbacks for common insurance- Contract Central, no. If you add someone in
Wiki related questions. check the Document Visibility to make sure they
iManage iManage is our filing system where all of our contracts summary.
are stored. Everything that is filed and executed in This is a self-service guide for insurance requi
Contract Central is automatically saved in iManage. escalation paths (in trouble tickets) when self-s

How do I find a contract in our systems? To
particular company, you can use Contract Cent
Contract Central does not have our full repo
iManage contains our full library of contr
documents and should be used in conjunction w

Signatory Contracts can typically only be signed by L7s and above Additional iManage information including traini
requests who are authorized by Amazon Corporate to sign on at the Records Management Program site. Que
behalf of a specific Amazon entity. Please note that [email protected].
some teams may have different practices in place, so Request to Add a U.S. Signatory
you should reach out to your team’s contracts manager Request to add a non-US Signatory
or your primary corporate counsel to better understand
any deviations from these guidelines. How can I tell who can sign my contract? M
Director who should be able to sign contracts. Y
are set up to sign by looking up the Amazon
searching through the officers. The other ap
Contract Central. Some teams may use L7s as si
below) so you should always check to confirm w
a contract for the given Amazon entity when se

EU specific resources
Pro Tip: Authorized signatories for Luxemburgi
physically in Luxembourg for their signature to
to visit the Lux Signatory Absence Calenda
signature request to any of them.

Tax This is a tool created by the Tax team to give out The EU Signatory Absence Calendar is accessibl
Approvals guidance about tax language in contracts. We use it I can't make the tool work for me. What's wron
Tool most frequently to receive entity confirmations for our best in Chrome or Internet Explorer.

Amazon.com Confidential 21

contracts, which is a process our business partners What is an entity confirmation? All contracts
typically own. entity as the party entering into the agreemen
contract and our engagement with a specific
entity.

When do my business partners need to get tax re
review if it is a new contract, such as the first
MSA, or if there is not a preassigned Amazon en
should also get review if we make any changes

Do I need to get an entity approved each time?
business partner works with the same com
separate Work Order, you can use the same A
previous contract. You can also check iManage
has worked with the same company in the pre
same entity from that contract.

Amazon.com Confidential 22

Contract Routing Tips and Tricks. In your first few months, you will route many contracts for signature.
Before sending for signature, you should check the following things or ask the following questions:

• Format
o Is this formatted correctly? (e.g. no highlighted parts, etc.)
o Are there any spelling or grammatical errors?
o Did they send the finalized Word version?
o Was it converted from a PDF to a Word Doc? If so, does it need to be cleaned up?
o Are there tracked changes? Can I accept these?
o Did you obtain all required approvals from the contract owner? Are they saved in the
Contract Central record with the agreement?

• Approvals
o Did this approval come from one initiated in Contract Central or directly in the Approvals
tool?
o Did this get STP approval? Did they pick the correct approvers based on the contract's
spend?
o Did tax review this? Do they need to?

• Signature
o Do I have the name and email address of who will sign for the counterparty?
o Do I know who will sign for Amazon? Hint: It will most likely be the L8 of the person who
asked you to send the contract for signature.
o The person who is signing the contract is a director but the contract title says something
else. Can the director sign? You should check GEMS to determine whether or not your
director can sign for the Amazon entity on the contract.
o Effective January 2020, all signatories’ titles must reflect “Authorized Representative”
when signing.
o How do I know who can sign this contract? Refer to the FAQs under “How do I get a
signatory authorized to sign contracts?”

• eSignature
• The counterparty will sign the contract first and Amazon will sign it second.
• Always include the contract requester and the corporate counsel as viewers on the
DocuSign.
• If the Effective Date field is blank, that should be a field for the Amazon signatory to
complete (i.e., the second signatory).

• Tax Entities and signatory titles
o All contracts at Amazon are entered into under specific Amazon entities, which Tax
dictates.

Knowledge you should have to further your professional development

Legal assistants must own their own professional development and actively seek resources and tasks to
develop skills. These resources will help connect you with high-level guidance on what you can do to

Amazon.com Confidential 23

develop as a legal assistant. You can work with your manager if you need help identifying tasks that will
stretch your abilities.

• What Does a Top Performing Legal Professional Look Like?
• This document provides examples of how Legal Professionals can successfully model
Leadership Principles in practice, understanding that our experiences may change over time
as we continually strive for improvement. This contemplation of the LPs provides valuable
insight into how to develop your career in Legal and think constructively about your
professional development. This will be very useful when you are ready to work on a
promotion.

• Forte.
• Once a year, Amazonian's are asked what excited them at work, what they consider to be
their super powers and to select areas for growth. Managers and Peers then give their
opinions on Super Powers and Growth Ideas. All this data is then put into a single Forte
document which is shared with the employee, and the manager will go through the Forte
document with the employee to help them understand their strengths and areas for growth.
It may sound intimidating, but it's often an enjoyable process and leads to valuable
suggestions for career development.

• Amazon Mentoring Program.
• The Amazon Mentoring Program was established to support and encourage employee
growth, providing opportunities for skill building, facilitate cross-organizational
understanding and improve social networks inside of Amazon.com. It is open to any
permanent full-time employee at Amazon or one of its subsidiaries located anywhere in the
world.

Additional Resources

• Leadership Principles: Amazon employees use the Leadership Principles (“LPs”) every day,
whether we’re discussing ideas for a new project or deciding on the best approach to solving a
problem. You should always keep these in mind during your job as they will help you develop
into a true Amazonian.

• Legal Practice Standards: This document contains Amazon’s legal team’s best practices,
including for agreements, contacts with law enforcement, and inclusive language.

• Spending and Transaction Policy (the “STP”): This is an internal policy to ensure that all
purchases and sale of goods or services are approved by the proper internal stakeholders. All
contracts require legal approval, and any contract in which Amazon will spend or receive over
$10,001 must be approved by the business (the team you support) and their finance
counterpart.

• PO Only Guidelines: This is an internal policy that enables Amazonians to move more quickly by
issuing POs instead of executing traditional agreements when their transactions meet the
requirements listed in this policy.

• Legal Department Guiding Principles: These Guiding Principles helps the Legal Department
provide the best possible customer service to our clients. At the highest level, great client
service means that the most important thing we do is use our judgment to help Amazon become
a more meaningful part of its customers’ lives. Here’s more about what it means in practice.

• NDA Discussion Guide. The NDA Discussion Guide is a business-facing resource to help Amazon
employees understand and negotiate our NDAs. This resource offers a detailed explanation of

Amazon.com Confidential 24

the intent behind each section of the NDA, talking points, and fallbacks if we offer any. Amazon
generally resists any edits to our MNDA outside of a few standard changes.
• SharePoint. Most legal teams have their own SharePoint sites to help guide and advise their
business clients. This is generally the main role of SharePoint sites: to empower the business to
find answers to legal questions they might have. The best SharePoint sites are the ones that
help reduce the amount of legal touches for general business questions.
• Marketing Guidelines. The Marketing Guidelines summarize key legal requirements related to
common marketing techniques used by Amazon and its subsidiaries. Most of these Guidelines
are self-service and are intended to allow our business partners to find answers without
consulting Legal. However, most of the teams we support are not familiar with these Guidelines
so you should make sure to review them.
• Legal Home Page. This is the home page for all of Amazon Legal. It includes very helpful
resources, including all legal teams, goals, outside counsel and important apps and tools that
legal uses.
• Brand Guidelines. This portal is where you’ll find the latest logos, colors, fonts, and their
corresponding guidelines. When we use our assets consistently, it builds and reinforces
our brand recognition, helping to continually define what Amazon means to our
customers.
• Amazon Wiki. This is Amazon’s internal Wiki, which contains a lot of information about a lot of
topics, just like the real Wikipedia.
• Acronym Central. Amazon employees use many acronyms in emails, doc, and conversation. This
is the authoritative source of acronyms, initialisms, and abbreviations at Amazon.
• Legal Apps Page. This is a resource maintained by LOCOS with links to all of the legal-owned
tool. If contains links to all of the tools, FAQs, TT/SIMs you can file if you have bugs, and other
resources.
• Writing at Amazon. This page includes general best practices for writing at Amazon, plus a host
of resources. As you take on more projects, it will be important for you to have an understanding
on how to present your projects to leadership.
• Embark. Embark is a digital launch plan tool designed to ensure consistent onboarding
experiences across Amazon. Embark eliminates paper-based plans and provides an easy
process where hiring managers create, manage, track, and share their new hire launch
plans online.
• Amazon Stationary. Letterhead, powerpoint, fax, etc. for different entities.
• Business Service Centers (Mail and Shipping). This page includes helpful resources to support
your inbound and outbound shipping and mailing needs.
• People Portal (employee information). Includes links to your benefits, 401K, discount code,
time-off balance and paycheck information.
• Employee Extras & Special Discounts. Amazon’s employee discount program for goods and
services.

Amazon.com Confidential 25

Team-Specific Resources

Some Legal teams use tools or follow processes that are specific to their work and the sections below
have guidance from a few Legal teams. If you would like to add a section specific to your team, please
email [email protected].

NA Consumer and International Consumer Specific Legal Assistant Resources:
• Vendor Terms and Conditions Discussion Guide. This Discussion Guide to the Online Vendor Terms
and Conditions (VTC) is for use by all vendor managers, brand specialists, and other Amazon retail
employees who talk to Vendors about the online VTC. The Discussion Guide includes an
explanation of various provisions of the online Vendor Terms, along with a list of common Vendor
questions and our responses, to help Vendor Managers address Vendor's concerns about the
terms found in the VTC. In certain cases, a fallback position may be available for those
strategic/key Vendors for which you have received approval to negotiate an Amendment to the
online Vendor Terms, and those are also specified in the Discussion Guide as well as the approvals
that are required.

o How do I see when a vendor accepted the Vendor Terms and Conditions? People may want
to know when a vendor accepted the Vendor Terms and Conditions. You first must gain
access to the tool we now use called Smores (Vendor Central is now deprecated), which
you can do by following the steps on this wiki page.

o Once you have access to Smores, you can search by the Vendor’s name or the Vendor
Code if you have it. The Vendor Code will make it easier to narrow the results.

o When the results come up, click the vendor you want to view. 26

Amazon.com Confidential

o The window at the top of the page will shoe when their account was created and what
version of the VTC the vendor accepted. It is worth noting that the "Creation Date" will
not be the exact same date as when the vendor accepts, but instead reflects when an
Amazon employee sent the invitation to join Vendor Central to the vendor.

o To see what date the accepted, you can go into the annotations at the bottom of the page
and click “Show all”. Go to the last page. Do a CTRL F for “Agreement”.

Amazon.com Confidential 27

o You will then want to check iManage to make sure we don't have an offline agreement or
Amendments to the VTC. You can search for the vendor's name and "vendor" or
"agreement" and you should get results (if any exist).

• Some strategic vendors accepted an invitation to Vendor Central simply to gain access to
the system and then negotiated an offline agreement. Others agreed to the online
agreement and negotiated an amendment to a specific provision. Smores is unable to
indicate if there is an offline agreement so you should always double check.
o I’ve clicked into the Vendor’s profile in Smores and the agreement status is
“No”. What does that mean? This means that the Vendor has not yet
accepted or waived the Vendor Terms and Conditions.
o I’ve clicked into the Vendor’s profile in Vendor Central and the agreement
status is “Accepted (Version X).” Is there anything else I need to do? If a
Vendor has accepted the terms, there might still be an amendment to the
VTC saved in iManage.
o I’ve clicked into the Vendor’s profile in Smores and the agreement status is
“Waived”—What should I do now? If this is a Vendor we currently work with,
we likely have an offline Vendor Terms and Conditions with them. Search in
iManage for a copy of the agreement. Something to note is that we generally
do not agree to offline agreements anymore; our current stance is that
Vendors should click through the VTC in Vendor Central and we’ll do an
offline amendment to negotiate any changes.

Litigation and Regulatory Specific Legal Assistant Resources
• The Litigation and Regulatory organization handle government and regulatory
investigations, IP infringement lawsuits, product liability cases, personal injury cases,
labor & employment matters, subpoenas, demands and arbitrations. Legal assistant
responsibilities specific to this team include managing all incoming service of process
related to these matters for Amazon.com and subsidiaries, and managing cases filed in
small claims court throughout the US and Canada. For additional resources, please visit
Litigation & Regulatory Team Site’s Administrative and Operations workstream.

o For an introduction of the Litigation & Regulatory Operations team, please visit the
Litigation & Regulatory Team Site.

AWS Sales and Marketing Specific Legal Assistant Resources

• AWS Sales and Marketing team-specific information
o Note: If you do not have access to this resource and are a legal assistant in the AWS
Sales and Marketing Team, please reach out to your manager for access.

AWS Products Legal Specific Legal Assistant Resources

• AWS Products team-specific information
o Note: If you do not have access to this resource and are a legal assistant in the AWS
Products Legal Team, please request access via the button in the top right corner of that
page.

Amazon.com Confidential 28

APAC Specific Legal Assistant Resources

• JP LA SharePoint. This SharePoint site offers general materials and information pertaining to JP
LAs’ daily tasks in Japanese, such as the new hire onboarding guide and links to useful pages
maintained by each JP Legal team.

• JP Contract Central - How to Use. This Wiki introduces essential features of Contract Central in
Japanese. This page will be helpful for not only new LAs but also business users.

• JP DocuSign Wiki. This Wiki explains about DocuSign in Japanese, which is useful for both JP LAs
and business users. This page also offers materials that help business users introduce.

EU Specific Legal Assistant Resources

• EU LAs Sharepoint
• EU Signatories absence calendar
• LUX LAs – Starter Pack

INTL Consumer Legal Assistant Resources

• International Consumer Legal SharePoint
o Selling, Exports, Expansion and Emerging (SE3)

• is.amazon.com. internal search tool
• Amazon Abbreviations and Acronyms - Amazon Wiki
• FBA and Global Selling Glossary - Amazon Wiki
• CBRP Legal Initiative Intake

Amazon.com Confidential 29