DRIVER'S GUIDE
TO TRACKSMART
How to use TrackSmart to complete an order,
,check dispatch status
and communicate via order chat
CONTENTS
COMPLETE
AN ORDER.............................02
CHECK
DISPATCH STATUS....................08
COMMUNICATE VIA
ORDER CHAT............................10
01
COMPLETE AN ORDER
Step 01: Accept Oder
• New orders are displayed on TrackSmart
homepage
• Select a particular order and view the
details
Accept• Click the button to accept order,
Rejector click the button to reject order
02
COMPLETE AN ORDER
Step 02: Start Order
Origin• Scroll down to see the and
Destination information
Start• Slide the button to begin the
shipment
Yes• Click the button to acknowledge
sharing your location
03
COMPLETE AN ORDER
Step 03: Pick Up Order
Pick Up• Slide the button to confirm the
shipment has been picked up
04
COMPLETE AN ORDER
Step 04: Signature Upon Pick Up
• Both customer and driver need to sign on
pick up confirmation page
• Driver's signature can be saved for future
use
05
COMPLETE AN ORDER
Step 05: Delivery
Delivery• Slide the button to confirm the
shipment has been delivered
• Check the delivery confirmation and
signature
06
COMPLETE AN ORDER
Step 06: Send Confirmation
• Once a shipment is completed, drivers
can print, save, or send confirmation proof
via e-mail
07
CHECK DISPATCH STATUS
Step 01
• Select a particular shipment on
TrackSmart Activity page
• Completed shipments are listed under
Done, the rest are listed Inunder Progress
08
CHECK DISPATCH STATUS
Step 02
• View the current status of the selected
shipment in the status bar
• Scroll down to see shipment details
09
COMMUNICATE VIA ORDER CHAT
Step 01
Chat• Click the button at the top of order
detail page
10
COMMUNICATE VIA ORDER CHAT
Step 02
• Exchange information more effectively for
a particular shipment via sharing locations,
pictures, videos, and voice messages
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Jupigo is a platform to help users
communicate, collaborate, and connect
on shipments.
TrackSmart is our new tool designed for
dispatchers and drivers to make
dispatching a bliss and bring customer
service to a new level.
(650)7-JUPIGO
[email protected]
jupigo.co @JupigoAPP jupigo
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