Driver's Guide to TrackSmart

DRIVER'S GUIDE
TO TRACKSMART

How to use TrackSmart to complete an order,

，check dispatch status

and communicate via order chat

CONTENTS

COMPLETE
AN ORDER.............................02

CHECK
DISPATCH STATUS....................08

COMMUNICATE VIA
ORDER CHAT............................10

01

COMPLETE AN ORDER

Step 01: Accept Oder

• New orders are displayed on TrackSmart

homepage

• Select a particular order and view the

details

Accept• Click the  button to accept order,

Rejector click the button to reject order

02

COMPLETE AN ORDER

Step 02: Start Order

Origin•  Scroll down to see the and

Destination information

Start• Slide the button to begin the

shipment

Yes• Click the button to acknowledge

sharing your location

03

COMPLETE AN ORDER

Step 03: Pick Up Order

Pick Up• Slide the button to confirm the

shipment has been picked up

04

COMPLETE AN ORDER

Step 04: Signature Upon Pick Up

• Both customer and driver need to sign on
pick up confirmation page
• Driver's signature can be saved for future
use

05

COMPLETE AN ORDER

Step 05: Delivery

Delivery• Slide the button to confirm the

shipment has been delivered

• Check the delivery confirmation and

signature

06

COMPLETE AN ORDER

Step 06: Send Confirmation

• Once a shipment is completed, drivers
can print, save, or send confirmation proof
via e-mail

07

CHECK DISPATCH STATUS

Step 01

• Select a particular shipment on
TrackSmart Activity page
• Completed shipments are listed under

Done, the rest are listed Inunder  Progress

08

CHECK DISPATCH STATUS

Step 02

• View the current status of the selected
shipment in the status bar
• Scroll down to see shipment details

09

COMMUNICATE VIA ORDER CHAT

Step 01

Chat• Click the button at the top of order

detail page

10

COMMUNICATE VIA ORDER CHAT

Step 02

• Exchange information more effectively for
a particular shipment via sharing locations,
pictures, videos, and voice messages

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Jupigo is a platform to help users
communicate, collaborate, and connect

on shipments.

TrackSmart is our new tool designed for
dispatchers and drivers to make

dispatching a bliss and bring customer
service to a new level.

(650)7-JUPIGO
[email protected]

jupigo.co @JupigoAPP jupigo

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