DISPATCHER'S GUIDE
TO TRACKSMART
How to use TrackSmart to dispatch shipments,
track your shipments,
and communicate via order chat
CONTENTS
DISPATCH VIA
TRACKSAMRT...........................02
TRACK YOUR
SHIPMENTS..............................04
COMMUNICATE VIA
ORDER CHAT...........................06
01
DISPATCH VIA TRACKSMART
Step 01
• Click the New Dispatch button on
TrackSamrt homepage
• Select a driver whom you want to check
the status
02
COMPLETE A DISPATCH
Step 02
• Fill in shipment information
Send• Review and click the button
03
TRACK YOUR SHIPMENTS
Step 01
• Select a particular shipment on
TrackSmart Activities page
• Completed shipments are listed under
Done, the rest are listed under In Progress
04
TRACK YOUR SHIPMENTS
Step 02
• View the current status of the selected
shipment in the status bar
Location• Click the button to check the
shipment's whereabouts, and scroll down to
see the shipment details
05
COMMUNICATE VIA ORDER CHAT
Step 01
Chat• Click the button on the order
details page
06
COMMUNICATE VIA ORDER CHAT
Step 02
• Exchange information more effectively for
a particular shipment via sharing locations,
pictures, videos, and voice messages
07
Jupigo is a platform to help users
communicate, collaborate, and connect
on shipments.
TrackSmart is our new tool designed for
dispatchers and drivers to make
dispatching a bliss and bring customer
service to a new level.
(650)7-JUPIGO
[email protected]
jupigo.co @JupigoAPP jupigo
08