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IMR 652 - MANAGEMENT OF BUSINESS RECORDS NOVEMBER 2019

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Published by Yana Han, 2019-12-03 00:16:11

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IMR 652 - MANAGEMENT OF BUSINESS RECORDS NOVEMBER 2019

SPRING 2019 | ISSUE NO. 16 | $4.99

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SUBTLE STUDS

WAYS TO ROCK THOSE FASHION PIECES
WITHOUT GOING OVER THE TOP

PLUS, A CLOSER LOOK ON KRISTA GRIFFIN'S
GO-TO MAKE-UP STYLE

CONTENTS

NEWS

3 CONTEXTUAL NFORMATION

5- 9 BIODATA

11-20 ARTICLES

22-26 REFLECTION

TRENDS SPOTLIGHT

THE FUTURE OF THE PRINT INDUSTRY

How can the print industry thrive and adapt in a digital world? / p11

2 TRENDS

3 INTERNATIONAL & 3 NATIONAL ON 50 STUNNING 3D PRINTED
28-29 RECORDS MANAGEMENT & ELECTRONIC PRODUCTS

RECORDS MANAGEMENT Check out the latest products
2 made by latest 3D printing
31 GLOSSARY - RECORDS MANAGEMENT technologies / p34

34

TIPS PROFILE

STREAMLINE YOUR STELLA YOUNG: LIFE OF A
DESIGN PROCESS PAINTER

Learn to work better with tips from A day in the life of Stella Young,
top creative professionals / p40 and how she stays creative / p38

WWW.IMPRINTMAGAZINE.COM

THE ULTIMATE LIST OF

UITM

MARA Institute Of ITM's development is best seen
Technology 1967 - 1999 from three phases that spanned
MARA College was officially a period
renamed of 32 years. The first phase
Institut Teknologi MARA on 14 (1967-1976) came with the
October 1967. Its establishment declaration of the
came as a institute as an autonomous
response to a crucial need in body with its own 300-acre
the country for trained campus in Shah Alam, and
manpower at professional was placed under the Ministry
and semi-professional levels, of Rural Development.
especially among bumiputeras. The second phase (1976-1996)
This shortage was saw ITM rapidly harnessing its
identified through a manpower potential as an
survey conducted by the institution of higher learning. It
government in 1965 led to the passing of the ITM
collaboration with the United Act of 1976
Nations. that placed the institute directly
ITM's rapid development during under the Ministry of Education.
those years had come about
with the expansion of
its educational programmes,
which were in line with the
requirements of an
increasingly demanding job
market. Many courses were
internationally affiliated
and the institute offered
advanced diploma courses,
which were the equivalent
to general degrees.

PAGE 3



BIODATA

NAME: NOR SYURA ATIQAH BINTI MOHAMMAD
AGE: 21 YEARS OLD
BIRTH DATE: 11 FEB 1998
COURSE: HUMAN RESOURCE MANAGEMENT
RELIGION: ISLAM
AMBITION: EXECUTIVE HUMAN RESOURCE
SPORT EXPERIENCE: GOLF DURING HIGH SCHOOL
QUALIFICATION:
-         
SPM FROM SMK WANGSA MAJU S2 SETAPAK KL
-         
STPM FROM SMK TINGGI SETAPAK KL
WORK EXPERIENCE:
-         
99SPEEDMART
myNews.

PAGE 5

BIODATA

NAME: NUR BALQIS DAYANA BINTI ZULKIFLI
AGE:
21 YEARS OLD
GROUP: BAE 6B
COURSE: BACHELOR IN BUSINESS OF ADMINISTRATION IN HUMAN
RESOURCE
(BA 243 3C)
CURRENT PART: 3 SEMESTER
YEAR OF STUDY: 3 YEARS
HOBBY: DRAWING, PAINTING, READING, EXERCISE, AND COOKING

PAGE 6

BIODATA

Name: Muhammad Iqmal Bin Uzaharin
Matric No: 2019322173
Course: BA244
Hobby: Reading news in the internet, building
computers, reading books, playing games, window shopping and  playing
badminton

PAGE 7

BIODATA

NAME:
FATIN NUR AFRINA BINTI MUSA (AFRINA)
DATE OF BIRTH: OCT 25 1998
ADDRESS: SUNGAI BESAR, SELANGOR
EMAIL:[email protected]
QUALIFICATION: BACHELOR OF BUSINESS ADMINISTRATION HUMAN
RESOURCES
MANAGEMENT
HOBBY: I love gardening with my lovely mom
WHAT I LIKE: I like to travel with my best friend (Ecah)
WHAT I DISLIKE: I hate coffee because of the bad smell
HOW DO I HANDLE MY STRESS:  Eat something
sweet because the researcher said when you stress you eat dessert
LAST WORD: Time is free but priceless. Do appreciate every single second

PAGE 8

BIODATA

NAME: BADRUL AL-AMIN BIN MAZALAN
AGE: 21
BIRTH OF DATE: 25TH DECEMBER 1998
COURSE: EVENT MANAGEMENT (BA236)
•      WORK EXPERIENCE: I WORKED  AS
WAITER  AT RESTAURANT
•      BEGINNER FARMER
•      I WORKED  AS
TENAGA NASIONAL BERHAD (TNB) CONTRACTOR 
HOBBY: SEPAK TAKRAW, FOOTBALL, PLAYING GUITAR
CERTICIFATION: I WASA
PRESIDENT OF STPM STUDENT AT SMK UNGKU HUSIN

PAGE 9



INDUSTRY ANALYSIS - THE FIRST
STEP IN BUSINESS MANAGEMENT

SCHOLARLY RESEARCH

BUSINESS RECORDS MANAGEMENT DR. P. S. AITHAL

A1.    Aithal explain several types of industry
INTRODUCTION analysis and how the industry analysis can
“Industry Analysis – The First Step In be used by research to done a case
Business Management Scholarly Research” study. (1)Industry sector analysis – a
article by Dr. P.S. Aithal, published segment of industries of a
in 2017 in International Journal of Case particular type in a given economy,
Studies in Business, IT and Education (2)Industry trend analysis – the
(IJCSBE), is an example of innovative present and future trend of a given
study of industry analysis in business industry are analysed, (3)Environmental
management scholarly research. While analysis – analysis of challenges and
majority of business management are opportunities for the growth if
analyzed through the lens of facts, the industries based on the environmental
author takes a different approach where factor, (4)Competitor analysis – forces
the industry analysis plays a key role in companies to invest their resources,
analysis and strategic thinking. In energy, smartness and time to develop
other words, the author tries to make it various strategies to out beat other
clear to the audience that industry companies. (5)Alternative
analysis is a powerful tool in developing product/service analysis – focus on finding
both research case study and teaching alternative product/service to
case study in business management an existing product or service with various
subject. Considering emotional and moral intensions. (6)Financial
elements of an equation, Aithal turn performance analysis – overall investment
industry analysis as a framework that in a given economy/county.  These are
focuses on the procedure of writing case several types of industry analysis
studies. that Aithal highlight in her article. It
2.    allows the audience to see diverse
LITERATURE REVIEW circumstances and apply their thought in
Turning to analysis of several different the practise. An important role is
industry analysis, the author walks an given to motivation because industry
extra mile to illustrate the types of analysis belief to be the most powerful
industry analysis that can be use as ways to study and learn new lessons.
business research methodology. While the Analysing business cases of industries
subject may appear to be industrially to force readers to grapple with exactly the
general audiences, Aithal approaches kinds of situations, decisions and
industry analysis as a general practitioner, dilemmas managers confront every day.
which makes her opinion less The article helps a reader to understand
biased from practical perspective. The decency and professionalism through
research article studies the different several different types of industry
types of industry analysis by provide analysis that can be used on different
various examples. case studies.

PAGE 11

3. RECOMMANDATION
In my opinion, this article can used more simple words so it can be more open
to other audience. The author also can use more example to relate the type

of industry analysis and the case study so the audience can capture more
picture about the objective of this article. Its good that the author stated the
industry forces and trend, the industrial competitions because this help the

audience know the challenging about industry analysis.
4. CONCLUSION

It is important to understand that Aithal does not try to persuade a reader
that industry analysis is a superior solution or an only way to deal with

business management case studies. Finally, it provides additional flexibility
and allows a person to look for creative solution in business management
case studies by using industry analysis. The article makes an important call for
every professional in the field of business management to look beyond usual
solutions used to teach the students with a better ways such as industry

analysis.

Review
by Nor Syura Atiqah Binti Mohammad

PAGE 12

EFFICIENCY OF ELECTRONIC
RECORDS MANAGEMENT SYSTEMS:

TURKEY AND EXAMPLE
OF MINISTRY OF DEVELOPMENT

ELECTRONIC RECORDS MANAGEMENT

Overall for this article it has an author METHODOLOGY
which is             For
Hakan Demirtel and Özlem Gökkurt methodology in this article i could see the
Bayram which has been written on year organization method that has been
2014. found by the author for previous RTS in
The content that has in the article is terms of performance is detail such as:
totally organize from the abstract then 1. Numbers of Writing
go to introduction, the reason of the 2. Number of Transfer (Assignment)
research and the problem, how does they 3. Average Transfer Time
find the solution through methodology. 4. Number of Signature

INTRODUCTION The author also figure out a survey on
For the introduction I could say that the institution executives that shows an
author able to identify the main purpose effectiveness way in finding the result of
of this research which they know their work in using ERM such as:
objective to achieve paperless platform
on document in electronic records 1. Individual effectiveness supplied by
management. ERM Application.
Not only that this article also have nice 2. Institutional effectiveness
way in order to make the Ministry to 3. Social effectiveness
follow the ERMs System for filling,
receiving, producing, sharing, evaluating This is how they able to find the result in
and sharing the of created records in searching
business process. the efficiency of Electronic Records
Management Systems in this article.
REASON OF THE
ARTICLE LITERATURE
In this article the author knows what are REVIEW
the problem in order to achieve success             First of all, in this part it talks
for DM system is through completion, about how does the records’ flow on
improving quality, and reducing cost.The electronic platform and it’s physically
content in this article shows deliverance were recorded. There is a
they already did some present study structure known as Records Tracking
which is the Records Tracking System System (RTS) that are used parallel with
(RTS) is been used trace registration notebook. It was a
before ERM were transferred to ERM good
system.
PAGE 13

and organize platform on order to keep all CONCLUSION
the records In conclusion, overall for this article is
all the time. What is item that has in this good and in
article is E-Correspondence parallel with this, the appropriate legal
packages; Simplifications at bureaucratic and technical infrastructure was
process which in this part it just established on the transmission
have a brief of explanations towards the infrastructure too. After this, the
cases of Ministry of Development. regulation
            For survey of which preparatory work has been
results and analysis about the impact of completed should be brought into
productivity there is several way in existence.
finding the result so based on my reading By means of this, the document processes
the author have find for all the in which more efficient and totally
method that they used in this research. paperless environment is functioned
For first two points I saw that the way nationwide will be achieved.
them use the method is very effective
because it shows the positive result for Review by: Nur Balqis Dayana binti Zulkifli
ERM used. But for the last one is not very (2018222574)
good because it lead to negative
result.
            For
another finding on the benefit through
personal benefit, institutional benefit,
and social benefit it stated two of them
which personal and institutional was
agreed by everybody because it shows
positive impact towards the ERMs. We will
feel trusted when using the ERM as our
platform to get the document and save
the document in that platform. But for
social it shows the negative impact
which lead to negative result because
people do not want to trust when using,
keeping all their record in the ERM
system.
The language that have been use in this
article is a
bit too complicated to be understand
because they use terms that normal
people
do not use in their life.
RECOMMENDATION
My recommendation
towards this article is that the author
should using words that are easy to
understand with meaning of it. So that
people who read the article they’ll able
to understand what the meaning is.
Second, I think the language that
the author use is nice and easy to
understand when it read at the first sight.

PAGE 14

IMPROVING
THE QUALITY OF CUSTOMER

SERVICE BY USING THE
TECHNIQUEOF MYSTERYSHOPPING

INTRODUCTION LITERATURE REVIEW
The article chosen is “Improving the Improving customer service is essential to
quality of customer service by sustain any kind of
using the technique of mystery shopping” business. A good relation with customers
by (Ludvik Eger 2015) discuss about will have to depend on two-way
the quality of customer service, especially communication and excellent customer
with the importance of service, which can gain loyal customers
customer-oriented communication in who are willing to refer service to other
selected industries of the Czech Republic. people. If there is a conflict
The article highlights the technique of between the customer and the firm, it
mystery shopping which helps firms to could bring problems for the business.
analyse their service experience, with the The
feedback gained from the customer research was conducted in six regions in a
that is understandable by the frontline small and large cities and towns,
people in retailing. The technique is which were selected to represent the level
typical for organization where the of customer-oriented communication
communication between the customer is in Czech shops. Studies shows that up to
important. As a result, the ‘mystery 70% an organization are losing their
shopping’ over time will enable the firm customer compared to just 15% due to
to determine whether or not the customer poor customer service rather than due to
service quality is improving. The poor quality of the product. One of the
articles provide the factors that an important factors in improving customer
organization need to consider in order to service is communication. Based on the
improved their customer service. One of findings, making contact, smiling and
the factors mentioned is to provide greeting customer is more common in
good customer service, to be friendly, to small sized shops.
listen to the wishes of customers, to
be courteous and respectful, to thank the PAGE 15
customers, to learn from feedback, to
develop negotiation with customers and
to improve staff training and staff
support.

Research claims that in certain areas the

communication with

customers is better in smaller shops than

in larger ones and that employees are

closer to the customers in terms of

interaction in smaller shop rather than

larger shops. Other study showed

persistent difficulties in communication

with

customers, especially in initiating the first

contact, questioning the needs and

desires of customers and offering

additional products and services.

Research

showed that over the last years, there has

been a number of positive changes in

sales such as the shop cleanliness,

customer’s addressing, employee’s

clothing

and identification in large sized shops,

and product labelling.

Based on the findings, there is a serious
issue of not asking
questions about the customer’s needs and
wishes. In addition, almost 50% of
staff members do not ask any further
questions to specify a product for a
customer. These facts apply to both small
and large sized shops. Even worse,
the results were achieved in a question
about the price range. That could be
caused by the nature of a product. The
staff members were able to answer
additional questions. A significant part of
them was not able or willing to
introduce the product’s benefits. Only
50% of shop salespeople asked if there
was anything else, they could do for a
customer.

Review by: Muhammad Iqmal Bin Uzaharin

PAGE 16

STUDY THE EFFECTS OF
CUSTOMER SERVICE AND PRODUCT
QUALITY ON CUSTOMER SATISFACTION

AND LOYALTY

1.      INTRODUCTION 2. LITERATURE
The article chosen is REVIEW
“Study the effects of customer service and
product quality on customer Customer
satisfaction and loyalty by (Asghar Afshar service is one of the organizational
Jahanshashi, 2011) discuss on the processes which companies perform
effect of customer service and product considering the growing competition and
quality based on customer satisfaction increasing the profitability for better
and loyalty in automotive industry in access market and growth. Customer
India. The article highlight relationship service has importance because it lead to
between the customers may affect the the increasing product quality, gaining
customer service management especially competitive advantage in sale and
the increase the income and sale as well.The
owner. At such, this article includes use of mixed method for this study
evidence on how satisfaction and loyalty impressed me as ANOVA test and
can affect the management directly on Questionnaire
positive behavioural. Other than that, Regression when analysing the data has
this article also provide the study of a been used for more effectively result.
framework on what types of The researcher mixed the qualitative and
relationship most affect This quantitative, research method and
article which stresses on the automotive process in way resulting the relationship
industry affected by the customer between customer and customer service
service quality, product quality, customer on automotive industry in India.
satisfaction and customer loyalty  
were all of that related to management This result help
and could be make automotive industry organization on improve their strategies
faced some problems. This framework especially on automotive industry.
actually have their role on how increase Automotive industry is a large industry
the profitable of the automotive industry that need well planning to achieve the
itself especially the population. goals. The company should presenting
suitable training for improve the service
so that the level of customer service can
catch the high level satisfaction of
customer.

PAGE 17

3. RESEARCH METHOD 5.Recommendation
The I think customer
objective of the current study is to clarify satisfaction and loyalty can improve the
the relationship between four organization and industry by training
variables of customer service quality, their employee first and provide the
product quality, customer satisfaction customer some benefits so that it can
and customer loyalty. This research can be enhance the effective customer service. I
categorized as descriptive research would like to suggest this study to
based on the method of obtaining the be carried out to Malaysia especially
considered data. Since the data are made because automobile industry in Malaysia
for studying the distribution of statistical are in low level of satisfaction of customer
population through sampling of and loyalty. I suggest also to
population based on Morgan’s Table and investigate on what are the factor can
the sources from Tata sales department influence the satisfaction and how to
where known as one of the automotive solve it.
industry in India.
  6.CONCLUSION
4. RESULT OF THE ARTICLE Customer
Based on the article, the satisfaction and loyalty are the important
result made were mostly customer lie on things we should considers as
loyalty in category of customer who customer service. With the positive
have used higher quality product. This is relationship between the customer and
because, better quality of products organization can increase the profit and
tends to increase customer’s loyalty. The sale also can improve our service and
researcher also stated that to create good reputation for shareholders.
increase the quality of service the
organization should provide undiscovered Review by: FATIN NUR AFRINA BINTI MUSA
needs of

PAGE 18

BUSINESS CONTINUITY
PLANNING IN MALAYSIA UNIVERSITIES

A1.      This
INTRODUCTION regulation as support statement for this
business continuity plans. Besides
This article is about that, I found that this introduction give
“Business continuity planning in Malaysia clearly statement about the element
Universities”. This article was of the business continuity plan which is
written by Nor Azilah Husin Mokhtar Abdullah and risk management and contingency
Ameer Haider Ali, published in approach. There are begins with
2018 in International Journal of Management and introduction of most universities are now
Applied Science. I found that abstract for this article seeking to renew their financial balance
is clearly statement which is made for through contract resources,
access the “Business continuity planning in Malaysia educational services, consulting and
Universities”. This article is describe about building a commercialisation of research results
knowledge-based economy and becoming more because currently, both Malaysian
reliant on information technology nowadays, the need universities face a serious problem.
to ensure business continuity in the event of crisis or  
disaster has become more paramount than ever. This Public universities are
is very important to prepared their Business having underfunding issues. They suffer in
Continuity Planning (BCP) to ensure that operations using human resource and non-human
continue smoothly after the resource inputs. So, Universities are now
unwanted catastrophe. This article also explains necessary to have Business continuity
about investigate the factors that contribute to the planning (BCP) to sustain the existence of
success of business continuity planning in Malaysian their universities. BCP
universities, deals with an operation running after it
identify the relevance and significance of the has sustained damage as a result of a
relationship of the chosen variables. The authors also disaster. Having a plan early to protect
said both public and private organizations are important data and systems is crucial.
strongly advised to prepare The universities should think through all
their business continuity Planning (BCP) to ensure processes, manpower, and procedures
that operations continue smoothly after the to guarantee that their organisations are
unwanted catastrophe. prepared.

For introduction of these article, I found this article PAGE 19
have lack information about definition business
continuity planning from expert opinion and example
of
business continuity planning. However this
introduction has stated about old regulation which is
Private Higher Educational Institutions Act 1996.

ThiCONTINGENCY

APPROACH

1.      In

RISK this part of article, I found that the

MANAGEMENT authors propose clear statement about

I hypothesis that there is a relationship

agree with the researcher which is his between contingency approach and

mentions clearly and give more focus on business continuity planning in Malaysian

about the risk management. Risk universities. This is because their

management becomes a crucial factor of finding suggests the implications of the

any strategy map approach in transforming

sustainable business management as gives the internal governance model in

opportunity for better and more universities and achieving better

reliable business operations. The one university

important element that influence the strategic planning and management. This

business continuity planning is risk proved that by developing a holistic

management because nowadays, it is strategy for risk management and

impossible to assume that a company contingency approach and evolved into an

management without risk management. institutional

  culture that is attuned to risk-related

Meanwhile, challenges.

the authors explore the risks have to be I

identified in all parts of the system agree with the article which is business

like a classified the external factors of continuity planning can help a reader

risk are social, cultural, political, legal, to understand and know the more reason

economical, technological, for Malaysian universities to have BCP

natural, and competitive surroundings. for implementing a BCP-centric business

Whereas, the internal factors are environment in Malaysian universities

organizational structure, policies, culture, is crucial for attainment of the stated

information system, data flow and time-line objectives; to be a

process of decision making, standards, high-income country and to be a fully

regulations adopted in the organization, developed economy and it is also one of

form and level of communication, and, the its initiatives to decrease its financial

goals and strategy. I also found that the deficit caused by a slowing

authors formulate a hypothesis and state economy

the right ISO standard in his

explanation about there is a relationship 4. CONCLUSION
In conclusion, I think that this article have
between risk management and business explain very clear and detail with a
good data for business continuity
continuity planning in Malaysian planning (BCP).this article show that the
author highlight that business continuity
universities because the standard ISO plan is very important not to be
ignored as it is a process of developing
31000:2009 formulates principles and necessary arrangement and preparation
to enable organisations like universities to
general instructions for risk management be alert to an event in such a
manner that is basic business operations
makes it possible for the organizations to usual within the carefully planned
level of disruption or catastrophe. I hope
achieve its goals. Suggest that by that in future that this research
can be improve by recommending all
implementing the risk management as a parties in all departments or faculties
should work hand in hand in considering
new concept to understand and manage and accounting risk management
practice, and contingencies approach in
the their strategic management agenda and
should be serious about it.
risks associated with those activities and REVIEW
BY: BADRUL AL-AMIN BIN MAZALAN
making new opportunities, is
PAGE 20
challenging and paramount to

safeguarding universities’ reputation and

resources.



VECTOR ISSUE XV COMMUNITY

Experience is
one thing you
can’t get for
nothing.
-Oscar Wilde-

Knowledge. BY NOR SYURA ATIQAH BINTI
If I MOHAMMAD
talk about knowledge that I gained by learn
here, it so many to talk. For Skill
example, management subject which I learn I gained
how to communication and understanding many new skills while study at UITM Puncak Alam. One of
other people’s need. I cannot just focus on them was using canva to
myself without things the do presentation slide. Canva is one web that provided free
consequences to other. The next example was design for
when I learn Finance subject. presentation, poster and other more. By using canva, I can
During high school, I was a science student make my presentation
which means I do not have any slide more interesting and colorful. It increasing my skill in
experience on finance. As I enter UITM, I find it create things
interesting to learn in creative.
finance subject since I good at math. Experience
In One of the most
semester 3, I took Management of Business unforgettable experience was when I went to Naim Daniel
Records (IMR652) as my elective concert. Since I enter
subject. There are many things I learn in this UITM Puncak Alam, I never when to the concert that was
subject. One of them was how organized by the student
important records are. I’m, as Human Resource because I was busy with the assignment. One night, me and
student have to deal with many my roommates decided
records that provide plenty information about to go to Naim Daniel concert. When I arrived there, it was
the company and the employees. So crowded by many
by knowing the important of the records, I learn students but I was so happy because I feel like the bond
how to organize the records. between the students
was created. We all sing together, laugh together. It was a
night that I never
forget.

PAGE 22

VECTOR ISSUE XV COMMUNITY

Create the highest, grandest
vision possible for your life,
because you become what
you believe”

BY NUR BALQIS DAYANA BINTI ZULKIFLI
(2018222574)

KNOWLEDGE EXPERIENCE
What I could say for knowledge is I gain some For what I remembered is that, the experience that I
knowledge for this subject which is Management of face through this 3 semester is I able to join volunteer work
Business Records (IMR 652). which before this
In the time I learned all about this subject I found out that I’ll never to enter my name in program that will tired me
this subject was after that. It’s
interesting and informative. Everything in this subject quite exciting because I’m able to see people from different
actually was related to places and get to
our daily life progress which I could implement it in real life know them.
soon!
This is a meaningful progress for me even though I’m PAGE 23
taking Human Resource subject but still I able to learned
this entire elective
subject.
SKILL
Through this all semester I found out that I able to
development my skill in editing and using apps that are not
so common to my
life. Now, I able to edit video, make a video, how to edit
magazine and etc.
with all of this skill I’ll make sure that I’ll use it properly and
will
develop day by day.

VECTOR ISSUE XV COMMUNITY

“When you can’t MUHAMMAD IQMAL BIN UZAHARIN
find the sunshine,
be the sunshine” II have acquired a lot of skills during my studies here
in UiTM Puncak. From the courses such as the End user
After 11 weeks of attending application, some of the skills that I have acquired is to be
this class, I have gained a lot of knowledge able to use software such as Microsoft word, PowerPoint
about business records management. At first, I and Excel better and more professional. I am able to create
only a little about the meaning of a records, but business letter, resumes, attractive slides and using the
now I am able to describe the definition of a excel to create tables and graph the correct and effective
records especially in business prospective way. Other than that, from the accounting course, I am
together with the process of managing the able to do an accounting ledger, creating a company
records systematically. statement of profit or loss, balancing the figures, and know
how to categorize assets, liabilities and capital in their
First of all, from what I have learned from business correct category. Other than that, I am able to speaks third
records management is that it important for an organization language which is Arabic, marching skills from curriculum
to manage their records systematically throughout the class which is National Kesatria and doing some online
records lifecycle from the creation of the records until the business which I acquired the skills from learning marketing
disposition of the records. Because if an organization course.
doesn’t have a systematic records management, they will
face many problems such as determining whether or not a The experience that I surely can’t forget in UiTM is
record still need to be kept or otherwise, slow in retrieving attending National Kesatria curriculum in semester 1. As
records, and probably the security of the records is long as I attend the curriculum which lead by Encik Afiz for
compromised. Other knowledge that I gained from other one semester, there are a lot of experience that I went
courses is business law, where I learned about the basic through. We need to wake up at 7 a.m. every Saturday
law of a contract, the legislation process of a country, morning, trim our hair and beard, dressed neatly and be
agency and many more. ready at the marching field sharp at 8 a.m. We will need to
march for each class, and Encik Afiz will guide and teach us
I also learned about financial where I gained knowledge new steps for each next class. And then at the end of the
about financial ratios, cash flows, capital budgeting and semester, there is a final test for National Kesatria. During
short- and long-term financing obligations. Furthermore, I that day, Encik Afiz is not in a very good mood. There is one
have learned about managing human resource, where group of students who make a mistake during the last
managing the workforce in an organization is important in marching practice before the test begins, and Encik Afiz is
order to achieve an organizational objective as well as the very angry and he threw away his stick up on one of the
challenge that current HR managers face today. Courses trees near him. We were all very afraid. But after the final
such as principles and practice of management have test finished, we were all very grateful since Encik Afiz
equipped me with the knowledge to understand the process remain calm during the test. We were all very satisfied with
of management, working with people in order to achieve our result. This should be one of the experiences that I can
the organizational goals, how to motivate employees, as never forget in my life.
well as distinguish between what are vision, mission, goals
and objectives. PAGE 24

VECTOR ISSUE XV COMMUNITY

Time is free but
priceless. Do
appreciate every
single second

FATIN NUR AFRINA BINTI MUSA

KNOWLEDGE
Collage- I knew how to manage time wisely.
There are a lot of activities that I should
contribute to book the collage. So I should
divide my time for class and also collage’s
activity
Subject- I learned a lot of knowledge from this
subject especially when doing the handbook
and e-Magazine. I never know that existing
National Archive Malaysia. So from this subject
I knew it.

SKILL
Skills
that I learned were how to interact with new
people and new environment. I also gained skills
on how to manage my money wisely. Before this,
I cannot manage my money and lead me to be
wasteful.
EXPERIENCED
i gained experienced on playing futsal with my
classmate. Even though we not won,
but at least I gained experience on playing
futsal. I never had playing futsal
with anyone. So I took the opportunity to play.

page 25

VECTOR ISSUE XV COMMUNITY

“The grass is
greener where you
water it”

BADRUL AL- AMIN BIN MAZALAN

KNOWLEDGE SKILL
In this subject IMR 652, I learned many of new v In this project, I learned many skills that can
and improve my knowledge. For example, I can learn the skill of
useful knowledge that I have never known the records management carefully and easily without
before. For example, I can find out about what wasting money, time and energy. I know to use canva can
the records, the record types, the record make creative magazine without any difficulties such design
characteristics, the differences in records, the of magazine and finding suitable background or picture to
record-keeping methods, the process of record, the magazine.
the effect of record, the types of suitable
system for managing record others knowledge. EXPERIENCE
v In my experience at UiTM Puncak Alam is I’m playing
I will use the knowledge that I gained from the sepak takraw for the Sukan Antara Fakulti (SAF) at Puncak
class in my business or my company. The reason Perdana. My team defeated in semi-finals. I hope next year
is because I must keep my record with suppliers my team will be winners in this game.
and parties’ banks need to be kept being a
reference if a problem arises as a
misunderstanding of supply or payment when I
open the business or company in the future.

page 26



NATIONAL POLICIES FOR
BUSINESS RECORDS MANAGEMENT.

 
1)   Electronic
Records Management Guidelines.
The policies are used as to formulate policies,
standards and practices, technical specifications and training plans to enabler
the government to manage records in electronic form. If also include a
strategic plan, outlining roles and responsibilities. (Arkib,2019)
www.arkib.gov.my/en/web/guest/elekronik

 
2)   2012
Functional Records Disposal Schedule Preparation Guidelines
These policies are used as a guidelines to explains
the procedure for preparing a functional record disposal schedule can be used
by public offices throughout Malaysia. (Arkib,2019)
www.arkib.gov.my/en/web/guest/konvensional

3)   Procurement
Policy and Evaluation Public Records
This policy told about how to perform a record
evaluation to maintain a public record of national or historical value and as a
source of evidence to the country. (Akrib,2019)
www.arkib.gov.my/en/web/guest/konvensional

page 28

INTERNATIONAL POLICIES
FOR BUSINESS RECORDS MANAGEMENT
1)   ISO 15489-1:2016 Information and documentation – Records management –

Part: Concepts and principles.
ISO 15489-1:2016 defines the concepts and principles
from which approaches to the creation, capture and management of records are
developed. These policies are used to assigned responsibilities, monitoring and
training supporting the effective management of records. (ISO,2016)

https://www.iso.org/standard/55790.html

2)   ISO 16175-1:2010 Information and documentation – Principles and
functional requirements for records in electronic office environments – Part 1:

Overview and statement of principles. (ISO,2010)
ISO 16175-1 was created fundamental principles and
functional requirements for software used to create and manage digital records

in office environments. (ISO,2010)
https://www.iso.org/standard/62542.html

3)  ISO/TR
13028:2010 Information and documentation – Implementation guidelines for

digitization of records.
ISO/TR 13028:2010: establishes guidelines for
creating and maintaining records in digital format only, where the original
paper, or other non-digital source record, has been copied by digitizing.(ISO,

2010)
https://www.iso.org/standard/52391.html

page 29

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GLOSSARY -
https://www.irmt.org/documents/educ_training/term%20modules/IRMT%20TERM

%20Glossary%20of%20Terms.pdf

3 Audit: The process of reviewing, verifying, evaluating and reporting on an organisation,
system, process, project or product.
Audit trail: In a records and archives environment, a record showing the transactions within
an information management system providing evidence of activities, such as who has
accessed a computer system and when, what operations he or she has performed during a

5 given time and the resulting changes to records or information.
Authenticity: In a records and archives environment, the quality of being genuine and not
corrupted or altered. The authenticity of a record is typically inferred from internal and
external evidence, including the physical characteristics, structure, content and context of that

6 record.
Authority control: The process of verifying and authorising the choice of unique access
points for describing records; access points may include names, subjects and forms of record.
The purpose of authority control is to ensure that access points are consistently applied and
maintained in an information retrieval system.

8 Authority file. See Authority list.
Authority list: A list of standardised keywords, including personal, corporate and geographic
names or terms, which are to be used as access points in retrieving information. Also referred
to as authority file.

10 Classification: In a records and archives environment, the process of identifying and
12 arranging business activities and the resulting records into categories according to logically
16 structured conventions, methods and procedural rules. See also Functional classification and

Subject classification.

Classification scheme: A full representation of the business of an organisation, which
systematically identifies and documents the organisation’s activities and resulting records
according to logically structured conventions, methods and procedural rules. Sometimes also
referred to as a business classification scheme or file classification system. See also Retention

and disposal schedule.

Classified records: Records that have been restricted in their circulation and access because
they contain information that needs to be protected from unauthorised access. Classified
records may bear security markings such as ‘confidential,’ ‘secret’ or ‘top secret.’ Sometimes
also referred to as confidential or secret records.

Coding system: In a classification scheme, a representation of information through the use of
letters and / or numbers, in accordance with a pre-established set of rules, in order to establish

a logical framework for accessing and retrieving information and records.

Competencies: In a business or government environment, the levels of knowledge, skills and page
experience required by an individual or group in relation to the range of jobs he, she or they 31

may be called upon to perform.


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