KFC NEWSLETTER

FINGER LICKIN' NEWS

THE CRISPY 13. This quarter
BITES APR - JUNE 2019 | ON SPOTLIGHT:

2ND VOL SPECIAL LT MEMBER
INTERVIEW
LEARN WHAT NIKKI LAWSON FEELS ABOUT
THE 'BUILD OUT' - 3
LEARN HOW KFC HAS GIVEN HOPE TO
MILLLIONS OF SPECIALLY-ABLED - 4

 MEET OUR SUMMER INTERNS - 5
BUSINESS OUTLOOK - 6

 FOCUSING ON VALUES!
'VALUE EXCELLENCE AWARD' - 7
KFC 'HIGH' ON TRUST - INDEED
A GREAT PLACE TO WORK® - 8

THE GIRL IN GREEE-EEEN' TAKE US
ALL TO THE CRICKET GROUND - 9
FOCUSING ON QUALITY CONTROL AND ASSURANCE -
PRESERVING FOOD ON INTL STANDARDS - 10
IT GURUS KEEPING UP WITH THE PACE
SEE LT IN ACTION- 11

WHAT HAVE OUR MARKETING GURUS
BEEN COOKING ? - ORIGINALLY YOURS - 12
TEAM MEMBERS WOW JUDGES
AT 'KFCs GOT TALENT' - 14
OUR ALWAYS ORIGINAL KFC FAMILY 
NEW JOININGS! - 15

BLESSEDFUL IFTAR GATHERINGS NATIONWIDE- 16
MAKING A DIFFERENCE!
LEADERSHIP TRAINING & HR SUMMIT - 17

KFC NEWSLETTER VOL. 2

EDITOR'S NOTE
Welcome to the second edition of our newsletter for 2019. It is
indeed a great honour to be the editor of 'Finger Lickin Newsletter'
and it is an immense pleasure to launch this second edition capturing
news and details from the month of April – June 2019.
 
In this issue, we will recount the various projects and developmental
activities that have happened in the 1st quarter of 2019. Few
highlights of this issue; KFC Pakistan acquiring prestigious
certification from Great Place to Work; indeed a great news for all
of us

Furthermore, we will get to know more about Adeel Rana (Hearing
Impaired) shift manager well known for the hard work, and sheer
dedication and support he has exhibited for the hearing impaired
community.

We will also have a chance to read an article about our very talented
female team member and her passion for cricket, entitled “The Girl
in Greeee-een”.

We will have a look at the winners of Values Awards, and Town Hall
snapshot. A huge thank you to all who have contributed to this issue
through sharing pictures and write ups.

I hope you enjoy the second volume and do let us know if there are
any topics you’d like to see covered in the future.

- SHERYAR ALI

EDITORIAL TEAM

NIDA NASIR SHERYAR ALI
EDITOR IN CHIEF
EDITOR

SPECIAL THANKS
MS. OZLEM YARDAKUL - CPO YUM MENAPAK(T)

FOR VISITING AND AWARDING KFC PAKISTAN THE GREAT PLACE TO WORK
CERTIFICATE

ARTICLE CONTRIBUTION
SHOAIB TAHIR SHEHMEER AHMED

KFC NEWSLETTER VOL. 2

THE 'BUILD OUT'

BAHAWALPUR

Team Development has constructed three (3) new aesthetically appealing, modern design outlets in
Abbotabad, Bahawalpur and Hyderabad which can be put up against any KFC restaurant in the world.
These beautiful restaurants are essential to keep our brand image relevant to the young population and
stay on top our game!

DESIGN AND AMBIANCE ENABLING INTERIOR
FLAVOUR
BAHAWALPUR - ABBOTABAD -
INTERIOR INTERIOR HYD II

Building customer loyalty and retention  is a huge part of growing a
restaurant business and the ambiance of a restaurant is a huge part
of why patrons come back, says Suhail Masood Chief Development
Officer KFC Pakistan.

NIKKI LAWSON

MD KFC SOUTH PACIFIC, AUSTRALIA

"THE BEAUTIFUL WORK DONE BY
KFC PAKISTAN TEAM IS

ADMIRABLE, THEIR PASSION
TOWARDS DEVELOPMENT SPEAKS

IN THEIR OUTLET'S MODERN
DESIGN. I WANT TO SEE THESE

OUTLETS PERSONALLY!"

KFC NEWSLETTER VOL. 2

NO MATTER WHAT, KEEP THAT HAND

MOVING!

At first glance, the restaurant at Gulshan-e-Iqbal, here in Karachi looks Adeel Rana
like any other KFC outlet in Pakistan. Customers come in and out, order Shift Manager
their meals at the counters, and are warmly greeted by the service
staff. 

However, the sign language alphabet, position on the walls tells you
that this is not a typical KFC outlet. Customers are not greeted by the
normal shouting of orders among the staff. Instead, they communicate
with each other in silence, accompanied by vigorous hand movements.

For many of the 100+ hearing impaired employees at KFC, this is the
first job they have ever had. Their enthusiasm shows as they eagerly
sign a greeting to customers: a raised hand with the thumb, index and
little fingers extended, and the middle and ring fingers clenched,
meaning “I like you” in the sign language, which is used internationally
among the hearing impaired. But even for those who have had other
jobs, the work here is an entirely new experience, for instead of being
hidden behind the scenes, they now work directly with the customers.

Adeel Rana understands the frustrations the hearing impaired Adeel is a passionate cricket player
community faces. Hes’ seen childrens put in schools that isolate them and has represented Pakistan Deaf
and hearing impaired adults struggling to get work. A third-generation Cricket Team in Bangladesh and India.
member of this community, he knows the unexpected roadblocks that Apart from his career enthusiasm;
can emerge during any task -- from placing a phone call to even Adeel shares his life with his sons and
applying for a loan.  his wife (specially-abled).
 
But Adeel also understands what’s possible -- and hes’ working hard to
make a solid impact in the lives of others. In 2006 Adeel joined KFC as
Specially-abled team member.

Adeel works as the first shift manager in Karachi Gulshan II branch
where he is looked upto as a leader, someone who is paving the way for
the hearing impaired community to step up.

Sohail who is the RGM of the Gulshan II believes in Adeel's and other Adeel explaining the task to newly
hearing impaired staff capability as they are fully involved in the recruit specially-abled team
workplace, learning highly transferable skills such as food preparation, member
customer service, teamwork, and career building.
“After I finished school, I
"Hearing Impaired people can do couldnt’ find a job until I got
anything except hear" - RGM Sohail
work here,” signs cashier
  Kashif, 29, who, like many of his

Despite the high turnover rate, KFC is probably one of very few places fellow team members, learned
where the hearing impaired people could "easily" gain entry-level and of the job through a deaf
above employment experience in Pakistan. The staff at Gulshan II
hopes that one day there will be a hearing impaired RGM at one of our support organization. “I never
restaurant. dreamed I could get a job like

this, with an all-deaf staff. I
always figured I would be the

only hearing impaired one.”

KFC NEWSLETTER VOL. 2

Say 'HELLO' to our Interns

This summer, three incredible interns have joined us at RSC Karachi to gain

experience in exciting world or QSR. Our interns include Sualeha in the Marketing

Team , Shah Alam in Supply Chain and Hazique Iqbal in Finance. Of course this

wouldn't be an internship if we didn't ask them some ice breaker questions. Here’s

their quick-fire get-to-know-you:

MEET SHAH ALAM

Shah Alam is an aspiring young student at
IBA, he is studying BBA and majoring in
Supply Chain with a keen interest in
Marketing and Supply Chain.

Q. What accomplishments are you most
proud of?
Ans. Getting my admission on merit in
one of the best business schools in
Pakistan is in itself a accomplishment.
Q. What is your favorite thing to do on
weekends?
Playing video games, hanging around
with friends and travelling.

MEET SUALEHA

Sualeha is our Marketing Intern. Currently
studying Marketing at IBA.

Q.If you had one word to describe
yourself, what would it be?
Ans. Optimistic.
Q. Choose a movie title for the story
of your life.
Ans. The Pursuit of Happiness.
Q. If you had just 1 box for all of
your stuff, what would you put in it?
Ans. My watch, phone and
headphones for music

MEET HAZIQUE

Hazique is our intern at finance department,
currently pursuing his BBA in finance from IBA
Q. Your dream job when you graduate?
Ans. Right now I want to do something related
to financial modelling :)
Q.What is your favorite thing about interning
at KFC?
Ans. It's a fun place to work really, people are
very friendly here.
Q.How being an intern is different than being
a student?
Ans. Students work on practice projects.
However, as an  Intern I got to work on real
projects and needed to consider business-
related case.

KFC NEWSLETTER VOL. 2

QUARTERLY TOWN HALL SNAPSHOT

We have reduced our expenditures in
transportation. However we have
opportunities in utilities and other
variable cost, this provide us the
insights that the business is on
'expansion-mode'

From Business perspective this quarter has
been phenomenal in seeing upward trend in our
revenue and sales targets. 25% kick off rate
from Jan 2019 to 42% in June 2019 speaks
volumes about the high input from business
side.

Significant growth in the transaction rate of the
same stores compared to the system was
recorded. This amplifies our brand's strength in
the eyes of costumers and also reflecting their
trust on KFC Pakistan

We had 83 stores by Dec 2019, and
as of today KFC Pakistan has
maximized it's reach and opened
new stores by raising the bar to 89
stores nationwide

KFC NEWSLETTER VOL. 2

SUPER HEROES VALUE
RECOGNITION!
PROGRAM

Taha AC (S) receiving Work Saad Majeed receiving Zain Naqvi receiving Umatul Hira receiving 'Build Zafar Khan receiving 'Work
as Team award 'Believe in All People'award Work as a Team award Know How' award as a Team' award

Rehan receiving 'Run Nigah receiving 'Run Great Fahim receiving 'Build Know- RSC North
Great Restaurant' award Restaurant' award How' award

Shakeel Aziz receiving Rehan receiving 'Run Saqib Ansari receiving 'Run Barlas Khalid receiving ' Taha AC (S) receiving
'Go For Breakthrough' Great Restaurant' award Great Restaurant' award Work As A Team' award award

award

The Core Value Excellence Awards recognized employees who embody

each of KFC PAKISTAN’s core values:

BUILD KNOW HOW BELIEVE IN ALL PEOPLE
Yumna Batool receiving RUN GREAT RESTAURANT
GO FOR BREAKTHROUGH
WORK AS A TEAM'Go For Breakthrough'
award

RECOGNIZE

Recognizing Exceptional Employees

This June we celebrated our superheroes with Value Recognition Award, The goal of Values Awards was simple:
to celebrate exceptional employees that exhibit the KFC Values in their work and lives. “There are different
successes that we want to recognize and celebrate at KFC,” CEO Raza Pirbhai explains. “Some of those things
are business metrics. We recognize and celebrate someone making good sales. We also celebrate customer-
oriented wins, whether that’s a customer’s success or an outstanding customer relationship. But these core value
awards are about celebrating employees, not for business metrics or customer wins, but for embodying the
values of KFC Pakistan".

KFC NEWSLETTER VOL. 2

KFC ACQUIRES PRESTIGIOUS

'GREAT PLACE TO WORK' CERTIFICATION

Ms. Ozlem Yardukul CPO YUM
MENAPAKT presenting GPTW

certificate to CEO KFC

We are delighted to announce that we are now certified as a great workplace by
the independent analysts at Great Place to Work®. KFC Pakistan earned this
credential as a high-trust, high-performance workplace culture based on
exemplary rankings based on anonymous survey responses from nearly 130
employees.

73% of our employees ranked KFC as a Great Place to Work overall, and over 81% “We are thrilled that KFC Pakistan is now
said they take great pride in their work and feel good about in being a part of certified as a Great Place to Work. We consider
KFC. this honor especially meaningful because it is
based on the views of our employees. The
Great Place to Work Institute ® is a certified company for building a high-trust, Great Place to Work certification
high-performance culture. Great Place to Work® is the global authority on demonstrates our focus on employee
building, sustaining and recognizing high-trust, high-performing workplace engagement and collaboration. These ratings
cultures. measure our capacity to earn our employees'
trust and create a great workplace. I am proud
The Great Place Work® Institute's framework assessment includes an anonymous of our collective accomplishments and excited
employee survey, which evaluates employees' perception of credibility and that we have received this recognition.” - Nida
respect, the level of trust they feel towards organization, the pride they take in Nasir General Manager, Human Resources
their jobs, the opportunities for growth and the camaraderie they experience with
co-workers. The Culture Audit© further examines and evaluates the company's
employee benefits, programs and practices.

"At KFC we have always believed in the practice of "Doctrine of Care" As most
employees spend a large part of their lives at the workplace, it has been our
constant endeavor to transform culture and people practices, so that employees
feel that the workplace is a family and the confidence that they are nurtured and
cared for. The Great Place to Work certification is testimony to the fact that KFC
treats its employees as its most valuable assets." Raza Pirbhai, CEO KFC Pakistan

The Great Place to Work® certification is particularly gratifying considering the
pillars of assessment - high-trust, pride and high-performance culture. We are
excited by this resonating validation by our entire team in an unbiased and
rigorous survey with globally accepted methodologies. I am also glad that all of us
share the common value and ethics of which trust is an integral part.

KFC NEWSLETTER VOL. 2

THE GIRL IN

GREEEE-EEEEN

Women’s cricket in Pakistan is changing attitudes about the traditional role of
women in society. At the epi-centre of this revolution is our very own team
member in Lahore, Afia Parveen began playing cricket since she was in the 6th
grade after seeing a Pakistan India cricket match live on TV with her father and
brothers.

Afia  started playing inter school tournaments and quickly jumped onto playing
regional level cricket with Multan and later on Bahawalpur region. She is an all-
arounder as she aspires to represent Pakistan's Women Cricket Team in future.

'Opportunities for Women Cricket'
Afia thinks it's easy to advance in the ranks of Women's Cricket in Pakistan,
considering the sport is just starting to pick up steam, if the local talent is given
resources to play.

"People are so willing to teach you when you're playing," she said. "The other team Afia Parveen
will stop you and say, 'Listen, try this, try that,' just to improve your game. Team Member
"This is the spirit of cricket."
"Girls have always played
ANYONE'S DREAMS cricket, but there has never
CAN COME TRUE IF been a high-profile role-
YOU JUST STICK TO model for them to follow." -
IT AND PLAY HARD" Afia  

Afia with the boys in the Gaddafi Stadium Message to all females who wishes to
pursue their 'Passion'

Here's what she replied to our questions: I am very thankful to KFC
Management specially
Editor: Do you face any problems in pursuing your passion of cricket? CEO Raza Pirbhai and
AP:The biggest problem is the financial situation. Unlike Mens’ Cricket where COO Humayun Sajid for
there are various corporate entities supporting cricket at the first class believing in my passion
level, Women’s cricket has very less support for cricket.
Editor:What is infrastructure like for female cricketers in Pakistan?
AP: At present it stands at a very basic level. There are a few training
institutions where girls play cricket but we need to develop a system where
every school and college in Pakistan has a girls’team. That is the only sure
shot way of tapping into our talent. 
Who are your favourite cricketers?
MS Dhoni! He makes for a terrific captain and the way he leads his team is
truly inspirational.

KFC NEWSLETTER VOL. 2

Vacuum Packaging of Vegetables –
Another step towards Food Safety Assurance

As part of QA’s objective of KARACHI LAHORE YUM FSA/QSA
assuring adherence to WAREHOUSE
Food Safety standards, from farm 1 0 0 %W A R E H O U S E 93%
to fork, through continuous 97%

Improvement IN TRANSPORT KARACHI

initiatives, the team around a AUDIT IN DISTRIBUTION COMMISSARY

year ago agreed on an uphill task KARACHI LAHORE
of converting
all Vegetable packaging into 9 4 %W A R E H O U S E 1 0 0 %W A R E H O U S E
Vacuum Packaging with Nitrogen
filling and managed IN DISTRIBUTION IN TRANSPORT
to achieve the same with all its AUDIT
suppliers within the same year.

The purpose of it was to improve

our customer’s experience by

serving fresh produce with:

Longer shelf life

Better product quality; and

Less storage space

requirement.

Zeeshan (Sr.Executive QA ) Supply Chain has accelerated the drive to
Being recognized by Maria convert CNF (Cost & Freight) shipments
to FOB (Free On Board) as the latter
Rivera from YUM on his saves costs for the importer and gives
contribution toward food more control on planning the departure
safety compliance at KFC and arrival of shipments.
warehouses and commissary

KFC NEWSLETTER VOL. 2

LT
IN ACTION

Faisal Salahuddin, RC -
South

aqasWAC Faisal Ghulam
AC

FaislWq

AC

Asif Shah Zamir Hussain Faisal Ghulam Waqas Jalil

AC - South AC - South AC - South GM Supply Chain

Setting strategic objectives, visiting stores, strengthening relationships, building a strong organization and

mentoring tomorrow’s leaders, Leadership Team at KFC has a lot of responsibilities on their plate. But one

thing they do best is get their hands dirty breading chickens.

“We must know that our livelihood is in the field. We should be spending time where our customers are, be
it internal or external. Being more visible to the ground and galvinizing with the team is where we should
keep our focus, says Raza Pirbhai - CEO KFC Pakistan

IN THE TECH CORNER

The IT gurus have been working on some top notch technologically driven
projects to create a robust IT system. In the past few months, significant IT
related up gradation and initiatives have taken place. 

We are glad to share that we have Implementation of Microsoft
signed an agreement with NCR to Dynamics 365 ERP system completed
implement NCR Aloha POS and KDS
solution in KFC stores nationwide. NCR to strengthen back-end business
Aloha is robust and state of the art POS application.
system designed and developed for

Quick Service Restaurant. After
implementation and its synchronization
with ERP, we will be aligned with latest
technology trends to serve customers

as well as have much better business
insight to take effective decisions.

Harjiwan Parmar
General Manager IT & Asset

Protection

KFC NEWSLETTER VOL. 2

OPENEING NEW
DOORS - ORIGNALLY
YOURS

Team Marketing has been busy creating real magic
with several mouth-watering deals for customers
and making some great alliances for the business.

This marketing strategy of creating new business
alliances and activations is enhancing credibility
with younger consumers and changing the way
people think and feel about KFC, this definitely is a
cause for celebrations.

"We are constantly coming up with creative ideas and evolving
our approach so it always feels different and unexpected. We see
social media as a way for our fans and customers to engage with
us in interesting and fun ways". - Noor Alam, Chief Marketing
Officer, KFC Pakistan

NEW PROMOTIONS AND PRODUCTS

NEW PROJECTS AND COLLABS!

KFC NEWSLETTER VOL. 2

THIS QUARTER ON:
SPOTLIGHT

HUMAYUN SAJID

Humayun is THE

strongest operator

If you had a choice between in the industry
two superpowers, being
- Raza Pirbhai "pilot"ifWyhoautcwouoludwldodrobldea?nyyotuhrindgreianmthjeob
invisible or flying, which would
you choose and why? What is your motto or
personal mantra?
"Flying, because it's my
passion

never settle for anything

less than THE best.

"second to none" hinigtIohf-wayparMoloayuwOoyhmcVteaooIEvtfuoelwtd'rrThoytoOuehntlPeldidymGriacteeUnhsbyNotgeoo'o?uesferwyaozonloukerensdleiofneg, to

What advice would
you give to the

aspiring new talent
in KFC?

BE YOUR BEST SELF, EVERY
INDIVIDUAL IS

GIFTED WITH IMMENSE
CAPABILITY AND POTENTIAL.

THE ONLY DIFFERENCE
BETWEEN AVERAGE AND

HIGH PERFORMER IS
THEIR PASSION AND HUNGER

TO BE THE BEST

KFC NEWSLETTER VOL. 2

KFC
GOT
TALENT

APRIL 2019

KFC NEWSLETTER VOL. 2

WALL OF FAME
(FINALIST'S -SOUTH)

1) Jaffer Ali - RGM
2) Safwan, Fahad and
Shahrukh - RGM Group

3)Nasrullah -Shift
Manager

4) Ali-Team member
5) Arshad Bhatti - RGM

Judges applauding and awarding points to the participants

With all the excitement and fanfare
KFC Got Talent held its first round of
'talent hunt' fOR South Region on
Thursday, April 25. Held at KFC Disco
Bakery Branch in Karachi.

KFC NEWSLETTER VOL. 2

OPS TEAM SOUTH 'DAY OUT'

Team Members, RGMS along with ACs
and Regional Coach - South

Cooling down the hot days of
summerS, the operations team in
south decided to HEAD OFF TO THE

BEACHFOR A FUN FILLED PICNIC

RGMs enjoying boat ride and fishing

BULLETIN BOARD

JOININGS ON RGM PROMOTIONS!

Huzeifa Airf - Faizan Shaikh - Manager
Accounts Finance

Ahmer Iqbal - Finance RGM Bilal Khan - Bahria 4 RGM Haseeb - I8 ISB
Executive
Muhammad Furqan - Muhammad Zeeshan -
Comp & Ben Executive Warehouse Executive

Arsalan Hussain - Muhammad Irfan - Ali Muhammad - Accounts RGM Sajjad - Muree RGM Taimoor - Jhelum
Manager Treeasury Warehouse Incharge

KFC NEWSLETTER VOL. 2

NOTHING LIKE A HEARTY
IFTAR WITH THE KFC FAMILY

ISALAMABAD

KARACHI

LAHORE

LEADERSHIP SKILLS KFC NEWSLETTER VOL. 2
TRAINING STATS
LEADERSHIP SKILLS
3 REGIONS TRAINING - NORTH
12 AREA COACH
84 RGMS Sheryar Ali - Manager Learning and OD and Mian
09 HOURS OF Amjid Regional Coach (N) with Area Coach and

CONTENT RGMs

Participants listening to the training Training participants busy in activity
content

HR SUMMIT 2019- TURKEY

GM HR - NIda Nasir and Manager Comp
& Ben - Umair Rehman presenting KFC

Pakistan's initiatives and
accomplishemens with global YUM

Team

Group photograph of HR summit
participants

Team KFC Pakistan participated in the HR Summit in Turkey, where the Regional HR community and YUM HR got
together and shared experiences and initiatives being taken in their respective countries and the results achieved
in their markets.  The Summit gave the HR Leaders of MENAPAKT Region a chance to learn from each other and
brainstorm on how to adapt best practices in their countries and use our unique strengths to uplift the region