Travellers Aid Annual Report 2013-2014

MAKING EVERYDAY TRAVEL

POSSIBLE FOR ALL PEOPLE

2013–201498THANNUAL REPORT

Our Vision 2013–201498THANNUAL REPORT

For travellers at the point of need to have Contents
access to services which are relevant and
to assist in providing solutions with dignity. President’s Report 3

Our Mission Chief Executive Officer’s Report 4

To assist travellers at the point of need Our Services and Performance 5
and to ensure that travellers reach
their destination safely and confidently. Transport-related Emergency Relief 5

Our Values Pathways to Education and NILS 6

Accountability, compassion, integrity, leadership Medical Companion Service 7
and teamwork: these are the attributes we prize
over all others. We believe in displaying these values Buggy Service 8
at all times to users of our services, our clients,
our members, stakeholders, staff and volunteers. Mobility Equipment Hire 9

Our Purpose Access Service 10

To provide support, advice and assistance at the Travellers Aid Wangaratta 11
point of need to the travelling public with special
requirements and to those in emergency situations. Our Successes 12

Future Directions 13

Acknowledgements and Supporters 14

Treasurer’s Report 15

Making everyday travel possible for all people 3

President’s Report

It was another big year at Travellers Aid Australia (TA A)
as we embraced a number of challenges and opportunities,
many of which common amongst organisations similar
to ours working in the not for profit sector in Australia.

The main challenge for us in this past Our organisation would not be what I’d like to particularly acknowledge
financial year has been managing it is without the extraordinary input Bernie Delaney, former President and
an increasing demand for many of of staff, volunteers and both financial Board member, who is retiring from
our services against a backdrop and non-financial supporters. the board after more than 12 years.
of reduced funding and a highly Bernie made an outstanding
competitive fundraising market. I would like to acknowledge the contribution during his time at TAA.
work of our former CEO Jodie Wilmer TAA continues to be committed
We stepped up to this challenge who left the organisation this year to ensuring that travellers in need
and during the year restructured after a long and dedicated eight-year are assisted in as many ways as
our operations to reduce operating tenure. I welcome Elias Lebbos possible. We believe that access
costs and made some operational whom the Board has great faith to public transport for those with
changes to develop what we in being able to manage the future accessibility issues and financial
believe is going to be a more of this highly respected and much barriers is critical to Melbourne
sustainable model moving forward. needed organisation. being a truly liveable city, and we
are proud to play a strong role in this.
I am pleased to report that this did The board has been heavily involved
not have a major impact on our in working with TAA’s management Lisa Bowman
service delivery with instances of team to ensure the future of TAA is President
care totalling more than 225,000. secure and able to meet each year’s
challenges and opportunities.
Opportunities for our organisation
included a renewed focus We will be welcoming some new
on business development and board members later this year
fundraising and the development following the resignation of some
of new, and the strengthening of long-term board members.
existing partnerships. This will bring some new ways of
thinking and some more strong
skills into the board environment.

4 Travellers Aid Australia 98ʰ Annual Repor t 2013 –2014

Chief Executive Officer’s Report

I feel honoured and excited to have been asked to lead TAA, particularly as the organisation
approaches its 100th year of supporting people who have been displaced, have a disability,
experience mobility challenges, travel disadvantage or financial hardship.

2013/14 continued to bring 2. As the attraction of growth funding Community Accessability Inc,
opportunities for growth and change, continues to shrink and becomes more which will see a Travellers Aid
which saw TAA continue its strategy and more competitive to attain, TAA service commence at Seymour
to ensure it remains a relevant, effective has commenced the implementation railway station in late October 2014.
and efficiently run organisation that of an innovative ‘Volunteer Finally I would like to thank and
is able to continue to provide positive Engagement Strategy’. This has acknowledge the contribution and
outcomes for those who seek its and will continue to contribute to our efforts of all our dedicated volunteers,
assistance whilst travelling across our ability to increase capacity to meet staff and board members who have
city, state and country where possible. the growing demand on services. ensured that Travellers Aid Australia
continues to provide the valued
This year we were proud to have We acknowledge that fundraising service it does. Furthermore,
provided over 225,000 instances has become extremely competitive I would like to thank all our funders,
of service to travellers in need. and many not for profits continue stakeholders and donors for their
We have experienced growth in all to struggle to attract fundraising ongoing support of our work. I look
areas of service delivery, especially revenue. TAA has not been immune forward to working with all in the future.
our Buggy Service at Southern to this challenging environment.
Cross Station that experienced We have recruited an in-house Elias Lebbos
a massive 56% increase in usage. Fundraising and Marketing Manager CEO
who will work closely with our newly
In order to be better placed to meet formed Fundraising Committee to
the ever-growing demands on all our identify and implement appropriate
services we reviewed our service fundraising activities to secure
delivery model and staffing structure, sufficient untagged funding
resulting in two key outcomes: that contributes to a sound growth
strategy. To complement the
1. A better alignment of management fundraising efforts TAA has also
and back office structure that implemented a business development
has reduced corporate overheads strategy that will identify income
and created a more efficient and generating and growth opportunities
streamlined structure. This will that align with our service delivery
manage our services moving model and expertise. One such
forward and maintain the flexibility growth opportunity is the extended
needed to continue to explore partnership with V/Line and
opportunities as they arise.

Making everyday travel possible for all people 5

Our Services and Performance

Transport-related While this shows a 19% increase Case Study – Escaping
Emergency Relief in cases compared with the previous domestic violence
year, this mostly corresponds to
Overview an increased use of hygiene facilities. Casey had been living in
Unfortunately, due to the reduction Adelaide with her abusive and
Jumping on a train may seem like of operating hours, we have also controlling partner for two years.
an ordinary event for most people, recorded a slight decrease in the When she started to speak up
however it isn’t until you are in a crisis, provision of travel fares. Despite the and object to his constant abuse
whether it be physical or emotional, reduced funding, we continue to work he moved her to Melbourne,
that you truly value the freedom you very closely with community service away from her family and social
have to get from one place to another. organisations across Australia to support networks. Casey felt
Transport-related Emergency Relief provide timely and high quality services. that she had no choice but to
is an integral and growing service give in. In Melbourne he became
offered by TAA, which allows us to Statistics increasingly abusive and a health
provide subsidised tickets to help professional referred Casey to a
people get where they need to if they ⊲⊲13% of clients come from family violence service after she
are in a crisis situation and do not culturally and linguistically presented there with symptoms
have sufficient money to pay for travel. diverse (CALD) backgrounds of a mental breakdown.
Commonly, this is for people to return
home, attend medical appointments, ⊲⊲The proportion of people The family violence service helped
court hearings, funerals, or to get from Aboriginal and/or Torres Casey explore options and she
away from dangerous situations Strait Islander backgrounds decided that she wanted to move
such as abuse. TAA also provides remained high at 11.3% back to Adelaide to get away
complementary services such from her partner and have the
as phone and Internet access, and ⊲⊲Young males between the support of family and friends.
the free use of showering facilities. age of 26 to 35 years old
make up more than a quarter As Casey’s salary had been
Our Performance of all clients and are the most paid into her partner’s account
frequent client group (which she did not have access
Transport-related Emergency Relief to), she did not have any funds
continues to be a fast growing offering ⊲⊲ Family violence is among the to get away from her abusive
at TAA as we continue to connect with top five reasons for women partner. The family violence
more and more people in need. Last to seek the Transport-related service made contact with TAA,
year we flagged a reduction in funding Emergency Relief program. and together both services
for this program and regrettably we were able to fund Casey’s fare
had to reduce opening hours for this back to Adelaide.
service. In the past financial year we
provided 15,106 services of care to
5,070 clients through this program.

6 Travellers Aid Australia 98ʰ Annual Repor t 2013 –2014

Our Services and Performance

Pathways to Our performance Case Study – Finding
education for Meghan
Education and In 2013-2014 we provided 101
No Interest Loan students with public transport tickets When she was very young, Meghan
Scheme (NILS) including 48 half-yearly passes and (now a 16 year old student from
45 yearly passes. The total cost of the regional Victoria) witnessed severe
domestic violence that has left her
Overview tickets was $32,629. mother with a permanent disability
and unable to find paid employment.
The Pathways to Education program While V/Line remains a loyal supporter,
has provided young students with the lack of other sufficient and As a consequence, through many
fares to attend school since 2004. ongoing funding to meet the demand crucial years Meghan and her mother
Its focus is on secondary school remains a challenge. TAA is exploring moved house a lot leaving Meghan
students who have disengaged from new ways of raising funds to ensure very unsettled, lonely and sometimes
mainstream education and are at the continuation of this vital program. uncared for. As a victim of bullying,
Meghan started being more and
risk of disengaging from education Statistics more absent from school. Meghan’s
altogether. To cater for their individual mother tried to get her to change
needs they usually receive education ⊲⊲Majority of students who schools in order to separate her
in an alternative setting such as receive subsidised fares from an unhelpful friendship circle.
community schools, often meaning are 17 or 18 years-old.
that they travel long distances to This age group represents Eventually, a nurse suggested an
reach the school. As many of them 37% of the program. alternative school, a metropolitan
come from families with a high level based community school. The
of dysfunction and financial challenges, ⊲⊲46% of students are challenge was to get Meghan
the provision of subsidised half-yearly Anglo-Australian interested in a school that was
and yearly student travel passes more than 100km and more than
enables them to attend school on a ⊲⊲40% come from CALD 1.5 hours travel time away from her
backgrounds home. To her own and her mother’s
surprise, Meghan started to enjoy
⊲⊲13% are of Aboriginal descent. the adventure and the alternative
setting of the school as it was
regular basis without risking transport able to cater for her specific needs.

fines for fare evasion. This provides The cost of travel was a challenge for
the family, but through Travellers
the young people with an opportunity Aid’s Pathways to Education program,
Meghan received a subsidised yearly
to complete their education and student travel pass. The school
has reported that Meghan is now
improve their employment prospects, attending school on a regular basis,
rarely missing a day.
and enabling them to break the

cycle of intergenerational poverty.

Making everyday travel possible for all people 7

Our Performance Case Study – Helping
Dale to his medical
Medical The Travellers Aid Medical Companion appointment
Companion Service profile continues to grow
Service and develop referral networks in It is no surprise that many of
regional Victoria. Now 35% of referrals the best medical treatment
Overview are from non-government agencies facilities are in Melbourne’s CBD.
and community health centres. However, for many, navigating
Our Medical Companion Service Feedback from agencies such as their way to Melbourne to these
ensures the independence and Vision Australia, Uniting Care, regional important appointments on public
autonomy of those who need to health services, refugee support transport can be challenging
travel to Melbourne for medical organisations, Melbourne hospitals and intimidating. Dale is one such
appointments. As part of this service and service users illustrate that the client, and has used the TAA
trained volunteers meet the recipient Medical Companion Service has Medical Companion Service.
at the train, bus, tram or taxi and established itself as a service that can
guide them to and from medical be relied upon, is supportive and is Dale has a significant mobility
appointments anywhere in central an invaluable asset to the community. issue and had to travel to Royal
Melbourne. By overcoming these Melbourne Private Medical
obstacles, the Medical Companion Our partnership with V/Line continues Centre at Parkville from Geelong.
Service empowers regional and to strengthen and demonstrates After being told that his local
interstate travellers to come to TAA’s ability to successfully work service did not do trips to
Melbourne. While the service is free, with non-government funders on Melbourne Dale was referred
recipients are required to pay for a long-term basis. to TAA. Dale was picked up by the
their own fare to get to Melbourne. TAA buggy service at Southern
Our challenge is to ensure funding Cross Station and accompanied
for the program continues and that by another of our volunteers to
all regional communities have access his appointment, where the
to this unique service. volunteer stayed with Dale and
later accompanied him back
Statistics to Southern Cross to get home.

⊲⊲293 medical companion He recently sent TAA a letter
services completed to say thank you and stated:
“all in all I had a very successful
⊲⊲An average of 25 per month and stress-free day on what
⊲⊲20 active volunteers I could see was probably going
to be one big problem.”
contributed 879 hours
⊲⊲90% of clients travel from

regional Victoria
⊲⊲30% of clients come

from north-west Victoria.

8 Travellers Aid Australia 98ʰ Annual Repor t 2013 –2014

Our Services and Performance

Buggy Service for the buggy service during these Case Study –
periods. The extra services were Endorsements from
Overview provided during senior’s week, two our buggy users
weeks during the Christmas period and
One of TAA’s most renowned and two weeks during the Easter period. “This service is crucial for my life
much-loved services is the buggy and my job. As I am blind, I would
service. This service provides personal The continued commitment of staff not be able to travel to work or to
guidance and buggy pick-up and and their proactive approach to social events without the service.
drop-off within Southern Cross Station, assist and support travellers in need Finding my way through the busy
train platforms, coach terminals and taxi during busy periods has contributed station – where trains don’t
ranks. The service is for people with to TAA’s ability to successfully adapt always arrive on predicted
a disability, mobility challenges, who in the short term to this significant platforms – would be impossible
are frail, elderly, or sensory impaired. increase in buggy service users. without TAA’s buggy service.”
This ensures the safe passage of – Debbie Cooke
these public transport users through To ensure the buggy service is able
the vast railway precinct and coach to sustain the current rate of growth, “Since July 2013, I have been
terminals at Southern Cross Station. TAA will need to consider a different using this service every day to
service delivery model and funding move from V/Line platforms to
Our Performance to complement this growing demand. Metro at Southern Cross Station
to get to work in Heidelberg.
Buggy statistics reflect a record Statistics Without this service, to overcome
achievement with a total of 17,516 structural barriers at the station
buggy services completed in the last OVERALL as a disabled person is absolutely
financial year. This is a 56% increase ⊲⊲2012–2013: 11,178 buggy jobs impossible. This service saves
compared with the same period last my life and enables me to work
year. TAA made a conscious decision completed, 931 per month, and provide for my family.”
to assess the potential demand on the 215 per week – Ronald Ma
service and introduce an additional ⊲⊲2013–2014: 17,516 buggy jobs
pool of front line volunteers to assist completed, 1,460 per month,
with the increased demand on the 337 per week.
service. AssetCo’s approved funding
for an extra buggy and one staff OUR BUGGY USERS
member during major events held ⊲⊲64% of service users are female
in Melbourne has provided further ⊲⊲61.5% are aged over 65 years of age
capacity to meet the growing demand ⊲⊲36.5% are aged over 75 years of age
⊲⊲12% have sensory impairment

such as a visual impairment.

Making everyday travel possible for all people 9

Mobility Our Performance TAA is also considering working with
Equipment Hire Victoria Market (when redeveloped)
TAA Mobility Equipment hire service and the Port Melbourne terminal to
Overview continues to work in conjunction with provide access to mobility equipment.
Melbourne City Council and has
Travellers Aid Mobility Equipment secured funding for the 2014–2015 TAA Mobility Equipment Hire Service
Hire Service located at Flinders period. This partnership ensures has provided equipment for local,
Street and Southern Cross Station the service will expand, enabling national and international visitors,
provides those with mobility needs mobility equipment to be accessible national and international conference
access to urban experiences. The for visitors and locals across organisers and for many special
point of difference in our hire service metropolitan Melbourne. events, including International Aids
is that the equipment can be used Conference, Melbourne International
across Melbourne on a daily, TAA is currently progressing a Flower & Garden Show, Senior’s week
weekly or monthly basis. Travellers memorandum of understanding and the ANZAC parade.
Aid Mobility Equipment Hire Service with the National Gallery Victoria
contributes to making Melbourne (NGV) to provide specific mobility Statistics
a more accessible city to all. equipment for patrons of the NGV.
OVERALL
⊲⊲Total Rentals: 658
⊲⊲55% of hirers were from

regional Victoria
⊲⊲35% of hirers reside in Melbourne
⊲⊲10% hirers were from interstate
⊲⊲5% hirers were from overseas.

PURPOSE OF TAA’S
MOBILITY HIRE

⊲⊲10% of hirers were to visit
family and friends

⊲⊲45% of hirers were for special
events (conferences, football,
seniors week and concerts)

⊲⊲35% of hirers were for use
in the CBD

⊲⊲10% of hirers were for attending
appointments and other activities.

10 Travellers Aid Australia 98ʰ Annual Repor t 2013 –2014

Our Services and Performance

Access Service Our Performance Case Study – Enabling
Joel to study stress free
Overview This year we have seen an increase
in regular service users from For many students attending
Travellers Aid Access Service approximately 45 to 60. This is university in Victoria, the majority
operates from our Flinders Street a significant achievement as in the of concerns are about exams and
and Southern Cross Station sites past we have struggled to maintain getting assignments in on time.
seven days a week. The service is new service users on a regular However for Joel, a young person
free of charge and offers services basis. The feedback from the Access with a physical disability, the lack of
such as personal care and meal Service surveys has been very personal care facilities at university
assistance to people travelling positive, with the service users and the absence of support
independently to the CBD area. acknowledging that without the workers to serve his particular
This service enables people with support of our staff they would not needs is a constant challenge.
varying support needs to maintain be able to come in to Melbourne
their independence, to remain for education, work or social events. Joel began using Travellers Aid
active members of the community, Access Service around three
and to access work and education. Statistics years ago after a friend mentioned
it to him. He now uses the facilities
This service also caters to many ⊲⊲The number of hours of service at Travellers Aid before university
individual needs. We provide delivery to assist people with and during the day for all his
facilities including an adult change disabilities has increased personal care needs. Our services
table, a ceiling hoist and if required significantly to 5,776 hours of also enable Joel to get assistance
the assistance of our qualified service delivery in 2013–2014 without an appointment or
support workers. from 4,950 hours in 2012–2013. referral, which makes life much
This is an increase of 826.2 hours. more hassle free.

⊲⊲The average amount of regular When Travellers Aid conducted
service users has increased surveys this year Joel reported
from approximately 45 to 60 that his service enables him to
across both sites per month. live a much easier and anxiety free
life, particularly while at university
in the city. He continues to use the
service regularly during the week,
as well as on weekends when he
comes in to Melbourne with friends.

Making everyday travel possible for all people 11

Travellers Aid hire for visitors on a daily basis. ⊲⊲15% of all users of toilet facilities
Wangaratta This includes lockers, scooters, required assistance
wheelchairs, and strollers.
⊲⊲15% of the total instances of care
Overview Our Performance were for information requests, most
of them transport and travel related.
Travellers Aid Wangaratta is a pilot Our site, in Wangaratta, has enabled
facility that opened in September disadvantaged groups such as Case Study – Gaining
2013. The site provides a comfortable nursing mothers, parents with young our client’s trust
lounge area, information on local children, people with disabilities
and out of town transport and transit and the older people to get around One of our regular clients is a
services, and information about local by overcoming barriers and anxieties 41-year-old female who suffered
services and groups. The facilities that prevent people from travelling. a stroke five years ago. Although
in Wangaratta cater to a range of We have achieved this by providing she was unsure at first, after
users and services include meals relevant services and a safe and being introduced to Travellers
assistance, communication comfortable place to rest and Aid staff in Wangaratta by a
assistance and personal care recuperate away from the city. caseworker, she came back
for people with a disability or seniors to find out if Travellers Aid could
with personal care needs. Baby Statistics appropriately support her. She
change tables and bottle and meal now uses our services twice a
heating facilities are also provided ⊲⊲At Wangaratta TAA provided week for assistance with personal
for parents with young children and 2,901 instances of care since care, meals and communications.
infants. Travellers Aid Wangaratta September 2013. This is on We also regularly assist her with
also provides storage and equipment average 285 services per month. travel information.

⊲⊲7.5% of the services provided
were personal care services

12 Travellers Aid Australia 98ʰ Annual Repor t 2013 –2014

Our Successes

TA A has pursued a positive agenda of grow th
during the year. Included in our successes are:

Organisational restructure Destination Melbourne, again Expanding key services
hosted its annual trivia night and
Against the backdrop of limited funding, this was the most successful event TAA continued to explore
TAA has taken the opportunity to reflect to date raising almost $12,000 to expansion opportunities in line with
and review its structure and service support the TAA’s transport-related its growth strategy. TAA was able
delivery model. As a consequence Emergency Relief Program. to successfully negotiate with V/Line
the organisation successfully the establishment of a Buggy and
undertook a staffing restructure, Pilot sites Guidance service at Seymour
which has resulted in a better Station to commence in October
alignment of frontline staff and back The year saw TAA trial two pilot this year. TAA will work in partnership
office support to ensure the most sites in the North East of Victoria. with Community Accessability Inc.
efficient use of human resources The first was launched in Wodonga who will be delivering the service on
to achieve its strategic objectives. at the Cube Entertainment Complex. behalf of TAA in line with TAA policy
This arrangement provided TAA and procedures.
Securing and with an important insight into the
raising funds needs of the local community and TAA frontline services continue
a better understanding of a co-located to grow and exceed targets.
TAA has secured the ongoing delivery model. TAA will continue to work
of the Medical Companion Service. with its local partner Community ⊲⊲56% increase in buggy and
V/Line continues to provide financial Accessability Inc. to explore what guidance usage
and in kind support as the service’s role TAA can play in Wodonga.
principal partner, with the Gandel ⊲⊲19 % increase in Emergency
Foundation and members of the The second pilot, launched in Relief services
public also generously donating Wangaratta as a standalone facility in
to this service. the King George V Memorial Gardens, ⊲⊲Over 20% increase in
is due to be completed in November personal care assistance.
TAA was able to secure a generous 2014. To date TAA has worked very
one-off grant from Metro Trains closely with the City of Wangaratta
Melbourne to provide some much and Community Accessability Inc.
needed capital works at Flinders to promote and develop the pilot
Street Station. into an ongoing program. This will
require ongoing funding and we
look forward to working closely with
the local community to achieve
a positive outcome.

Making everyday travel possible for all people 13

Future Directions

While TA A has made considerable changes to protect itself against funding
limitations, it will continue to seek out and identify opportunities that will contribute
to sustainable growth, capacity building and resilience to external pressures.

Fundraising strategy ⊲⊲The Country Women’s Association
– that promotes the work of TAA
A key consideration for the current across its networks and
financial year is the development and communities and generously
implementation of a new fundraising supports TAA’s work through
strategy. This will be aligned to TAA’s its fundraising efforts.
current support and donor bases
and will allow for well-calculated ⊲⊲Community Accessability Inc. –
innovation and exploration of new TAA’s partner throughout the
funding and revenue sources. North East corridor that provides
local links into communities
Partnerships and supports the day-to-day
promotions and operations of
A crucial aspect of the success TAA’s work throughout its networks.
of TAA is the strong and meaningful
relationships that we have with Service delivery model
our partner organisations. TAA will
continue to seek and explore TAA will further review its current
opportunities to build its capacity to service delivery model to ensure it
grow and deliver its suite of services includes a suitably trained and skilled
through strategic and mutually volunteer workforce, which will
beneficial partnerships and alliances, enable a greater capacity to meet
especially the transport and the ever-growing demand on frontline
tourism sectors. We will continue services. TAA will ensure the mix
to build on the partnerships with of staff and volunteers results in
organisations such as: efficiency gains and a reduction in
overhead costs. Most importantly this
⊲⊲V/Line – that enables TAA to further innovative change to TAA’s workforce
reach and meet the needs of will ensure that it can continue
regional travellers across the state. to effectively deliver its services
and exist in an ever-competitive
⊲⊲Destination Melbourne – that fundraising environment.
provides TAA with an integral
link into the tourism industry
and encourages the concept
of accessible tourism.

14 Travellers Aid Australia 98ʰ Annual Repor t 2013 –2014

Acknowledgements and Supporters

TA A wouldn’t be in the position it is today and be able
to help the lives of so many travellers if it wasn’t for our
suppor ters. We’d like to take this oppor tunity to thank all
the individuals and organisations that support us either
with their time, energy, exper tise and financial suppor t.

Patron in Chief ⊲⊲ Foodbank Victoria Government Supporters

⊲⊲ Mrs Elizabeth Chernov ⊲⊲ HLB Mann Judd ⊲⊲Australian and Victorian Government
under the Home and Community
Community Partners ⊲⊲ HR Legal Care Program (HAAC)

⊲⊲ Country Women’s Association ⊲⊲ Infoxchange ⊲⊲ City of Greater Geelong
of Victoria Incorporated ⊲⊲ City of Melbourne
⊲⊲ Metro Trains Melbourne ⊲⊲ Department of Social Services
⊲⊲ Destination Melbourne ⊲⊲ Department of Health – Victoria
⊲⊲ V/Line ⊲⊲ Metropolitan Transport Forum ⊲⊲ Department of Justice –
⊲⊲ Community Accessability Inc.
⊲⊲ North East Multicultural Aged Melbourne Magistrates Court
Travellers Aid Australia Care Connections (NEMACC) ⊲⊲ Public Transport Victoria (PTV)
⊲⊲ Rural City of Wangaratta
⊲⊲ Board Members ⊲⊲ Public Transport Ombudsman ⊲⊲ Rural City of Wodonga
⊲⊲ Staff
⊲⊲ Volunteers ⊲⊲ Skybus Trusts and Foundations
⊲⊲Ambassadors for Travellers Aid
⊲⊲Techware ⊲⊲ Gandel Foundation
Bequests ⊲⊲Australian Community
⊲⊲Telstra
⊲⊲Aitken Partner Bequest Foundation Ltd
⊲⊲Joe White Bequest ⊲⊲Travelers Aid International ⊲⊲The Dawn Wade Foundation
⊲⊲The Mackie Bequest Washington DC, USA ⊲⊲The Invergowrie Foundation
⊲⊲ Ian Rollo Currie Estate Foundation
Corporates and ⊲⊲ Victorian Council of Social ⊲⊲ Henry Berry Estate and Trust
Supporters Service (VCOSS) ⊲⊲The William Angliss (Vic)

⊲⊲AssetCo Management Pty Ltd ⊲⊲ Victorian Employers’ Chamber Charitable Fund
⊲⊲ DonorTec of Commerce (VECCI) ⊲⊲ StreetSmart
⊲⊲ ER Victoria Inc
⊲⊲ Victorian Tourism Industry
Council (VTIC)

⊲⊲ Website Travel

⊲⊲ Wilson Security

⊲⊲ Wrightway Marketing

⊲⊲Yarra Trams

Please accept our thanks

Thank to individual donors for
you their generous donations.

Making everyday travel possible for all people 15

Treasurer’s Report

For the financial year ended 30 June now being implemented, will enable The staff and volunteers of TAA have
2014, TAA received revenue of the organisation to meet the growing continued to provide excellent service
$1,686,799 from ongoing operations demand for services. and support to the many thousands
and incurred costs of $1,785,170 of travellers in their time of need and
with a subsequent loss of $98,371. As with many other organisations we thank them for their commitment,
The net loss resulted from a in the not for profit sector, fundraising dedication and generosity of spirit.
combination of declining revenue continues to provide the greatest
(down 11% compared with 2012/13) challenge for TAA at a time when there Finally I wish to thank the members
and costs that were 7% below is increasing demand for our services. of the Finance and Fundraising
the previous year. The shortfall In recognition of this challenge the Committee for their contributions
in revenue in the main relates to Board has established a Fundraising and support over the past year.
below budget performance in the Committee to develop, implement
area of non-government funding. and provide oversight of the Denise Orchard, C.P.A
fundraising strategy, including an Honorary Treasurer
Concerned at the below budget emphasis on untagged funding from
performance predicted mid-year the non-government sector to give Detailed financial results are
the Board initiated a major review funding flexibility for new programs presented in our final audited
of performance. The Board is now where there is a demonstrated need. statements, and can be obtained
confident that the revised service by calling 03 9654 2600 or by
delivery model will continue to TAA wishes to place on record our emailing [email protected]
deliver savings in overheads and appreciation of the continued support
the Volunteer Engagement Strategy, of government agencies who provided
74% of our operational funding last year.

2013–2014 2012–2013 2013–2014 2012–2013
$ $
Income $ $ Expenses
Government Grants 1,244,031 1,345,157 Employee benefits & expense 1,379,921 1,373,252
Donations (inc.Philanthropic Trust) Depreciation & 24,054 86,269
Service 259,341 211,807 amortisation expense
Other Income Emergency relief expense 94,598 115,990
130,414 187,619 Occupancy expenses 43,962 45,695
33,420 45,365
53,014 145,216 Administrative expenses 33,000
– 267,032
Total Income 1,686,800 1,889,799 Counsulting fees 209,215

Other expenses from
ordinary operation

Total Expenses 1,785,170 1,966,603

Services and Locations

LEGEND WANGARATTA 5 TAAS
STATION
Buggy Service
SEYMOUR 4
Ticket Emergency Relief STATION
Services

Providing subsidised fares
to those in distress

Internet Access

Luggage Storage CITY 1
Hire VILLAGE

Medical Companion 2SOUTHERN CROSS TAAS
Service
STATION FLINDERS ST
Equipment Hire STATION

Pathways to Education 3

Enabling school children to Ticket
attend school

Transit Info

TAAS Travellers Aid

Access Service

Providing personal care to
travellers in need

Support Contact Details Accessibility

Donate now to assist City Village, Level 3 If you would like to request
travellers in need 225 Bourke Street an accessible version of
Melbourne VIC 3000 this Annual Report, call
Visit www.travellersaid.org.au Phone (03) 9654 2600 (03) 9654 2600 or email
Fax (03) 9654 1926 [email protected]
Donations are tax deductable. Email [email protected]
ABN 79 004 080 862

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