November 2019 Cy-PRESS Newsletter (002)

The North
Cy-Press

A monthly employee newsletter

November 2019

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Above all else, we
are committed to the
care and improvement
of human life.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Letter from Jim Brown, CEO

I would like to thank each of you for your patience with our recent electronic medical record
conversion. Hospital-based electronic medical record conversions are massive undertakings that
require extensive planning, training, and resources. Anxiety and frustration are to be expected.
For many of you, your daily workflows have changed and the time spent on necessary
documentation has increased. Our hope is that this new system becomes easier with repetition
and familiarity. Through this change, you have been positive and flexible. I appreciate your
attitudes and openness as we have worked through this difficult task.

I would like to offer a special thanks to Karen Martin, Jill Ross, Tiffany Galendez, Kimberly Bailey,
Liana Larson, Ken Wood, Jesse Salinas, Super Users and our Patient Keeper, Meditech and IT
Teams for their work in planning, training, facilitating and trouble-shooting this conversion.

This has been a complex, difficult, and laborious process and our work is not yet done. Thank you
again for helping us make the best of this necessary process.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 3

AIDET TRAINING Troy Sarver, CNO

Always foam in and out. “For your safety, I am going to check your
arm band and ask you to state your name
Always introduce/reintroduce yourself and your and date of birth.”
role.
“For your safety, I am going to sanitize my
Always keep the patient in front of you as your hands before each treatment.”
focus. Avoid distractions.
“For your safety, I will be providing hourly
Always say “thank you” at the end of each rounding.”
interaction.
“I want to ensure you have everything you
Always be professional, friendly, and share a need, what else can I provide for you during
SMILE. (GRU 6594) my visit?”

Use urgency when a situation calls for it. “Please call me or a member of our care
team if you require assistance. We want you to
Avoid telling patients what you CAN’T do for remain safe and comfortable at all times.”
them and tell them what you CAN do!

We know you are the STARS OF THIS ORGANIZATION…SHINE BRIGHTLY! 4

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Hospital Announcements

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA NORTH CYPRESS HOSPITAL UPDATES

1. Main Registration Area will receive new carpet - December 2019
2. Painting of patient rooms underway - 110 out of 120 rooms are completed and

expected to be 100% complete by November 2019.
3. Accounting space will receive new carpet and paint - November 2019
4. CNO Renovations - complete by October 2019
5. HR and Quality Suites will receive new carpet and paint - December 2019
6. HCA brand internal wayfinding signage - December 2019
7. HCA brand external signage - November 2019
8. ECC, ICU and Infusion patient rooms will receive new recliners - November 2019
9. Construction plans for 3rd Cath Lab, PACU expansion, Endo/GI Suite & 2nd CT -

Construction Start Date - End of 1st Quarter 2020

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA North Cypress BAZ3298
New Physicians

Department of Anesthesiology: Department of Neurosciences:
 Nasir Tanauli, MD – Anesthesiologist  Steven Fussner, MD – Neurologist

Group: USAP Covering MDs: Peter Johnson, MD,
Paul Gill, MD
Department of CV Services:
 Brian Greet, MD – Cardiac EP Department of Radiology:
 Michael Wang, MD – Diagnostic Radiology
Covering MD: Ramesh Hariharan, MD,
Zaka Khan, MD Group: West Houston Radiology
 Ramesh Hariharan, MD – Cardiac EP Associates
Covering MD: Brian Greet, MD,
Zaka Khan, MD

Department of Family Medicine / Internal Medicine:
 Abbas Lokhandwala, MD – Nephrology

Covering MD: Binh Nguyen, MD
 Colville Williams, MD – Nephrology

Covering Group: Houston Nephrology Group

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Donation Opportunity (BPA 6723)
November 2019

Cy-Fair
Helping
Hands

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Health Seminar (IEQ 6735)

HCA North Cypress invites you to our
November 2019 Physician-led educational

dinner and Q&A.

Presented by Dr. David R. Mack
New Advancements in Knee Surgery

Wednesday, November 13th, 2019
5:30 P.M. - 7:30 P.M.

Dinner begins at 5:30 P.M. in the Founders Room
(Located in the main hospital lobby)

FREE TO ATTEND and DINNER PROVIDED

Register on: https://ncmc-hospital.com/ under
classes and events.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

National Case Management Week
October 13th - 19th

On behalf of HCA Houston
Healthcare North Cypress,
we would like to say
THANK YOU for all you do
and we hope you enjoyed
being celebrated during
National Case
Management Week!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

NATIONAL HEALTHCARE CELEBRATIONS

DAY MONTH

World Diabetes Day: November 14th National Alzheimer's Disease Awareness Month
National Family Health History Day: November 28th American Diabetes Month
Lung Cancer Awareness Month
WEEK Stomach Cancer Awareness Month
Bladder Health Month
Home Care Aide Week: November 14th - 20th COPD Awareness Month
U.S. Antibiotic Awareness Week: November 12th - 18th Diabetic Eye Disease Awareness Month
Gastroesophageal Reflux Disease Awareness Week National Healthy Skin Month
November 17th – 23rd National Hospice/Palliative Care Month
National Family Caregivers Month
National Home Health Care Month

LTO7209

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Annual - National Recognition for Imaging Technologists
November 3rd – 9th

On behalf of HCA
Houston Healthcare
North Cypress and
your Radiology
Leadership Team, we
would like to say
THANK YOU for all you
do.

We appreciate YOU!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

National Medical-Surgical Nurses Week
November 1st - 7th

On behalf of HCA Houston Healthcare North Cypress and your Nursing
Leadership Team, we would like to say THANK YOU for all you do!

Med. Surg. 4 ECC 1 & 2

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

National Medical-Surgical Nurses Week
November 1st - 7th

On behalf of HCA Houston Healthcare North Cypress and your Nursing
Leadership Team, we would like to say THANK YOU for all you do!

Med. Surg. 3 Med. Surg. 6

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

National Medical-Surgical Nurses Week
November 1st - 7th

On behalf of HCA Houston Healthcare North Cypress and your Nursing
Leadership Team, we would like to say THANK YOU for all you do!

Med. Surg. 2 Med. Surg. 2

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

National Perioperative Nurses Week
November 10th - 16th

On behalf of HCA Houston
Healthcare North Cypress
and your Nursing Leadership
Team, we would like to say
THANK YOU for all you do!

Safe Surgery Together! -AORN

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

National Perioperative Nurses Week
November 10th - 16th

On behalf of HCA Houston Healthcare North Cypress and your Nursing
Leadership Team, we would like to say THANK YOU for all you do!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

VETERANS
DAY

November 11, 2019

WE HONOR THOSE WHO SERVED© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

 Roy Aguillen – Navy  Dr. Malcolm Donnell – Army  Phillip Malham – Marines
 Jorge Alfaro-Garcia - Army  Harry Fairman - Marines  Joe Martinez - Army
 Paul Allen - Army  Luis Fiffe - Army  Benny Miers - Marines
 Joan Alston - Army  Ciera Ford - Navy  Dirk Moore - Air Force
 Richard Barton - Army  Sam Gerding - Army  Chris Moss - Marines
 Martine Bennett - Navy  Cindy Gilreath - Air Force  Juan Olea - Navy
 Karl Bernas - Army  Gene Gilreath - Air Force  John Page - Navy
 Dr. Marc Boin - Army  Donna Hainey - Army  Donald Papa - Army
 Jim Bunch - Army  Jairo Henao - Army  Kim Pryor – Air Force
 Denise Burnett - Army  Beth Hopper - Air Force  Aleta Ruggiero - Army
 Juan Castillo - Navy  Joe Incognito - Air Force  Troy Sarver – Navy
 Corey Collins  Michael Jennings - Navy  Stephanie Scales – Army
 Jose Colon - Army  Lashown Jones - Navy  David Shackelford – Army
 Robin Cook  Paul Kappes - Air Force  Ron Simon – Army
 Kathleen Daniels - Navy  Joe Kurka – Army  Dr. Matthew St. Laurent – Air Force
 Carl Dobson - Navy  Betza Lacey – Army  Dr. Dennis Toland – Air Force
 Roger Leveston – Navy  Gerard Wilder - Navy

THANK YOU TO THOSE WHO SERVED© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA GIVES BACK- November 2019

COMMUNITY ENGAGMENT HIGHLIGHTS

• Cy-Hope Golf Tournament Sponsor
• Cy-Falls Adoption Sponsor
• Bayou City Half Series Race Sponsor
• American Heart Association Heart Walk Sponsor
• Helping Hands Turkey Donation Drive
• Cigna Sunday Streets- Bicycle Safety & First Aid
• Houston Veteran's Day Celebration
• Houston Thanksgiving Day Parade

(HRE 6710)

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Media Highlights- HCA North Cypress

FEATURING:
Janet Pollard &
Dr. Mazloom

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Advertising
Campaign

HCA
HOUSTON
HEALTHCARE

Fall 2019

GKU6699

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

Cypress
Assistance
Ministries

Food Drive
Donation
WINNERS

2nd Place: Pharmacy (141 Food Items)
3rd Place: HR (129 Food Items)

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

American Please email Sandra Noble
Heart to volunteer at the HCA
Association booth!

AHA Heart Walk Chris Stewart placed back in jail by Cristina
Salajanu.
Date: November 16th, 2019
Thank you to Chris Stewart and Cristina
Check-in: 8:00 a.m. Salajanu for donating!

Location: Lone Star College
University Park - 11521
Compaq Center W Dr.
Houston, TX 77070

(NGU 6645)

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

COMMUNITY ENGAGEMENT

Chamber Networking Breakfast

HCA Houston Healthcare
North Cypress was proud to
host the October 2019
networking breakfast for the
Cy-Fair Houston Chamber of
Commerce. Our Chamber
partnership ensures that we
stay connected with our
community and local
businesses! (CWH 3941)

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

COMMUNITY ENGAGEMENT Dr. Kim Keller, Hometown Hero Recipient

Cancer Survivor Luncheon

Laura Shook, Author of Forever Hope

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

DATES: TOPICS:
November 19th EATING DURING THE HOLIDAYS

For more information and to RSVP, please email [email protected]. 27
LOCATIONS: 21214 Northwest FWY, Cypress, TX 77429. (Founders Conference Room)
TIME: Noon - 1:00 p.m.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HCA Houston Healthcare North Cypress
Cancer Center Support Groups & Programs

Name Description Dates Time Location

Art Therapy For individuals with cancer. Join us for this unique and December 5 6:00 pm – 7:30 pm Hospital Cafeteria
complimentary art therapy class to help manage the physical 21214 Northwest Freeway
Look Good, Feel Better and emotional problems of cancer by using painting to express
Cypress, TX 77429
emotions.

Space is limited and all participants must register in order to 12:00 pm – 1:30 pm 21216 Northwest Freeway
receive a free cosmetic kit. Join us for this complimentary Suite 110 Cypress, TX 77429
program that teaches beauty techniques to women with November 13
December 11
cancer to help combat the appearance related side effects of
treatment.

This group is for individuals coping with cancer and their loved On the 3rd Monday of
Every Month
Community of Helping Hands ones. It provides an opportunity for those touched by cancer 21216 Northwest Freeway
to share their experience and assists them in learning how to 6:00 pm – 7:30 pm Suite 110 Cypress, TX 77429
November 18
live with cancer and beyond. December 16

This group is for women coping with cancer and is designed to On the 2nd Tuesday of
Coping with Women’s Cancer promote education and emotional encouragement in a safe,
Every Month 21216 Northwest Freeway
uplifting and supportive environment.
November 12 6:00 pm - 7:30 pm Suite 110 Cypress, TX 77429
December 10

CanCare This is a complimentary emotional support service from a
trained volunteer who has experienced your same or similar
type of cancer or a caregiver who is also caring for someone

with cancer. This is not a meeting, it is a matching service
where they call in and receive a peer match.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 28

HUMAN RESOURCES CORNER
Town Hall

(NSI 9578)

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 29

HUMAN RESOURCES CORNER Complete the
survey on DAY 1,
VITAL VOICES November 4th and
Engagement Survey receive a free meal
November 4th – 18th
ticket!
Visit HCASurveys.com
Notify HR once you
PULSE PARTY have completed
Main Hospital Lobby the survey to be
entered in the
November 4th drawing for a 43’
7:00 a.m. to 9:00 p.m. Smart TV, Apple
Watch Series 5 &
© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Xbox ONE X!

30

HUMAN RESOURCES CORNER 31
PLEASE JOIN US!

November 6th
7 a.m. – 3 p.m.

2020 Benefits Fair

(BBI 6732)

Open Enrollment
Information

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HUMAN RESOURCES CORNER

www.hcahopefund.com KENDRA SCOTT POP UP!

(PYA 6755) Benefiting the HCA Hope
Fund
© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
Thursday, November 7th
11:00 a.m. to 1:00 p.m.

Founders Room

32

HUMAN RESOURCES CORNER

HALLOWEEN CONTESTS

Halloween Costume Pumpkin Decorating

WINNER© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. WINNER 33

HUMAN RESOURCES CORNER

HALLOWEEN CONTEST
Halloween Costume

2nd Place 3rd Place 34

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HUMAN RESOURCES CORNER

HALLOWEEN CONTESTS

Pumpkin Decorating

2nd Place© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 3rd Place 35

HUMAN RESOURCES CORNER

You’re invited to our…

Thanksgiving Celebration

Please join us for a Thanksgiving meal for all employees.

Where: Staff Dining

Night Shift: November 19th from 9:00 p.m. to 10:00 p.m.

Day Shift: November 20th from 12:00 p.m. to 2:00 p.m.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 36

HUMAN RESOURCES CORNER

BRUNCH WITH SANTA

FOR EMPLOYEES AND THEIR FAMILIES

December 14th
9:00 a.m. to 12:00 p.m.
Main Hospital Lobby

Please join us for holiday family fun! Pictures with Santa!

Face Painting! Balloon Artist! Cookie Decorating!

Brunch! 37

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

HUMAN RESOURCES CORNER

December 17th
12:00 p.m. to 2:00 p.m.

Staff Dining Room

December 18th
9:00 p.m. to 10:00 p.m.

Staff Dining Room

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 38

QUALITY CORNER

ADA TIP OF THE MONTH

Are emotional support, therapy, comfort, or companion animals considered service
animals under the ADA?

A: No. These terms are used to describe animals that provide comfort just by being 39
with a person. Because they have not been trained to perform a specific job or
task, they do not qualify as service animals under the ADA. However, some State
or local governments have laws that allow people to take emotional support
animals into public places. (FLA 6590) You may check with your State and local
government agencies to find out about these laws.

Source: Health Policy Institute, McCourt School of Public Policy, Georgetown University

Cultural Development and Inclusion

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

QUALITY CORNER HAI/HAC PREVENTION

Hand Hygiene Measure: Date of last Event Days Since

• 95% Goal CLABSI 04/29/2019 171
• All Care Providers
CAUTI 02/24/2019 235
• As Hand Hygiene goes
CDIFF 05/26/2019 144
up, HAIs go down!
MRSA blood 08/19/2019 59
© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.
SSI – HYST 09/28/2018 384
(hysterectomy) 09/29/2019 18
3.53 (Sep) 3.04 (YTD)
SSI – COLO 6 (YTD)
(colon surgery) 2 (Sep)

Fall Rate
(goal < 2.5)

Falls with Injury

Pressure Ulcers 08/01/2019 49

40

QUALITY CORNER: BERT- Behavioral Emergency Response Team

Code BERT is now live.
A Code BERT will activate a team of 4 people to help de-escalate a

patient exhibiting behavioral concerns. The team participates in
specialized training called CPI/TIC.
Anyone can call 3333 to activate a Code BERT.
If a situation becomes violent or escalates outside of the control of the
BERT team, a Code Green should be called.
Code BERT can only be called for patients. A Code Green should still be
called if a situation involves a patient’s family members/visitors.
CPI/TIC training is conducted on campus now. See Healthstream to sign
up today. (LLU 6378)

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 41

Did you find your ¾ ID throughout the CyPRESS?
Great NEWS! Stop by HR to claim your prize!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 42

NURSING CORNER

PREVENT A FALL

Ways we are preventing falls:
 Accurate assessments and reassessments of risk
 More frequent patient rounding
 Consistent use of fall prevention tools
 Reminder signs in all patient room
 Education for patient and their families
How to recognize patients with high risk for falling:
 Yellow charm on wristband
 Yellow socks (CDI 9439)
What can you do to help:
 Offer help to patients as appropriate
 Keep all areas safe from fall hazards
 Report risks and unsafe conditions

BE ALERT! Watch for ways that you can help prevent a fall.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 43

NURSING CORNER SAFETY ROUNDING previously known as HOURLY ROUNDING

What is Safety Rounding?

Safety Rounding is a reliable
nursing care delivery system where
the nursing team visits patients on
a consistent basis, demonstrating
particular behaviors, including
specific clinical tasks. The goal is to
reduce (JKI 6681) variance,
increase efficiency ad ensure
safety and quality.

SAFETY is an acronym developed
to describe the rounding behaviors
in a way that will assist staff in
remembering the behaviors and
improving execution.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 44

NURSING CORNER 45

Please contact Jackie Ortega at
832.912.3707

[email protected]

if you would like to receive an
official invitation to our first
council (LCI 6635) meeting.

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

NURSING CORNER

“Spooktacular” Nursing Skills Fair

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. (MQI 9534) 46

NURSING CORNER

“Spooktacular” CNA Skills Fair

HUGE THANK YOU to our Nursing Professional Practice Council and 47
Education Department for the success of this learning event!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

NURSING CORNER

“Spooktacular” CNA Skills Fair

Skills Fair Raffle Winners

Susan Ramos MS6 Christine Nyakundi IMCU
Cathy Edwards Sitter Gina Laws ICU
April Wood MS4 Rosemary Lozano IMCU
Gbemisola Giwa MS6 Stacy Millington PACU
Ciera Ford OR Shineka Smith Wound care

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 48

NURSING CORNER

“Spooktacular” CNA Skills Fair BOOTH WINNERS

1st place – Med. Surg. 3 – Adult Crash Cart – Department Pizza Party 2nd Place – Med. Surg. 2 – CLABSI – Department Ice cream Party

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 49

STELLAR SHOUT-OUTS TO THESE EMPLOYEES!

Jasmine, MS2, Cheryl has been a patient at North Cypress before, but most recently was told by

her MD to go to a competitors facility for emergency care. Cheryl felt she never received the care
like she received at HCA North Cypress and made the decision to only utilize our MDs and facility for
all of her care moving forward. Cheryl’s daughter took an Uber from the airport and when she
arrived, she stated that it was like a resort here. “Your facility is beautiful and everyone was smiling
and inviting.” Cheryl then stated the following, “I am telling anyone and everyone who will
listen…Jasmine is the best. She may not remember me from a prior visit, but I remember her. She
deserves all of the praise and reward for her work. She is always smiling and when I broke down it
was like she took on my pain and anger. (IZL 6745) You find good nurses, but not always ones that
will go above and beyond and not treat you like a herd of cows but like a person, a real person.”

Jasmine is #RaisingtheBar.
She perfectly demonstrated what

#CareLikeFamily means!

© 2019. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 50