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HOLT Conversations - September / October

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Published by Shane Wall, 2018-12-03 11:31:49

HOLT Conversations - September / October

HOLT Conversations - September / October

conversationsSEPTEMBER/OCTOBER 2018
JULY/AUGUST 2016
N E W S F O R H O L T ® E M P L O YYEEEESS AANNDD TTHHEEIIRR FFAAMMIILLIIEESS

What HapCpeelnebsrWathinegnH1O,2L5T’9s 8P5etohpAlennSipveearska?ryWe Listen!
The Results of the 2016 VBL Employee Engagement Survey
By Corinna Holt Richter, as we all enjoyed spectacular weather teamwork and camaraderie were evident
President and Chief Administrative and memory-making activities. In total, and resulted in a world-class experience
OByffDicaenr Norris, oEvxeerc2u,t4i0v0e aVttiecnedPerdesoiudreannt/nCivheiresfary fyoor ualrl cwoh-owaotrteknedrsedt.oOur sincere thanks to
cAedlembriantiostnr,amtivaedeOsfpfiecceira,l abdydtehde,d"oTzheinss trheeveinewtiryeoteuarms.tore's "I'm glad that we
aDnirdePcteotrerofJ.THraoilnt,ing osuf ravnetyiqlueetsCuastkernpoiwllawr hmaatcihsiwnoesrkthinagt , what oaWaHdsoarncpuerOpihedpssecipLcauoaecauroTrsvlreettsreessuotstgms,eeunfersaqceianosmteunt,ylileauttaefwystltnbulo.iytilrodhlcalefnaeotxatslerccehfcibootaoreurvamdretehpacbeltoihrotaocsmoiofrehuttemtsaeaotshainggirnpeafbogeeeealitentttlmcnhyathfoithyonepf–hemeirrordcrabeyeriaeatnutletsuaanyhogtaaentstwueret,c.sdree"
WCMhahienyfadgEoexhericguhtpiveerfOorfmficinegr aorngdanGiezanteiornasl wisenr'et,oanndiwsphlaayt.nIneefdacstt,oCboericnhnaanhgaesda. It is to come.
like HOLT use employee engagement nimewpoaprtparnetcifaotriounsftoor loisutrencutsototmheervsoaifcteerof
sWurhvaetyasn? hOonneorsitmo bpelearpeaarstoonf:t"hNe o85ntehof oepveraytoinge aon19o1u8rHteoaltm7.5" with employee, What is the Action Plan?
umansinnairuveteeraswsahsrmyileeavirnetntaetrs!aWacltleinoegfnjuwosiyt.e"hdHeOveLrTy TAommaPjfoerifetor!pic of feedback was
Femorpolovyeere2s5, ryeetiarrese,soaunrdcothmeiprafnamy hilaiessused Wcoemwmouulndilciakteiotonr.eEcmogpnliozeyeaellswrehpoohretlepded
various surveys to gather the voice of prelacneiavnindgexmecourtee ltehaedeevresnhti.pTmheessesnasgeinogf
employees. We now have over three years about cost control than our Values Based
of data in our current Values Based Leadership culture. Mixed with less We have more activities than space to
Leadership (VBL) frequent communication, employees list. Here are brief reviews of several key
Employee "I have worked for expressed difficulty reconciling some action steps:
decisions with our values. 1. As marked by improving trends,
Engagement Caterpillar and other "Regrettably, we didn't do a good job of safety is an important focus for all of us.
Survey. This allows Cat dealers and can communicating how we used the We are excited that Jeff Stewart has
us to look for say HOLT handles information from last year's survey," joined us as the new Director of Safety
statistical trends, diversity better than shared J.K. Baxter, Senior Vice President and Environmental Culture. He, and
make critical any of my previous Machine Sales. "We have recommitted our growing safety team, will continue
adjustments, and as a team to communicate the value of to focus on key improvement areas,
employers." employee feedback and keep everyone including ensuring employees have
up to date on the changes influenced by proper tooling/safe processes, enhancing
initiate changes based on the most our culture of peer-to-peer safety
common feedback. We believe this is vital
to keeping in alignment with our Vision,
Values, and Mission.
your suggestions." coaching, and recognizing groups that
HLat"or-hIwceleRo–nrtin:edt'RIhtaSce'imielacconlrihnyusncaitrceAeoeladrivnrngnt,asanwt'PltoIimuienstnaetahesimenyortCJ.itHyoClotrc2Tc,euoo.hadnnnneuEcscdyicilOemsSiwrtnaCeenginnmlslssAtbpvelanyeocoltrsudinoocRrenseeimaoitdboydreoMsidrcnnicrasaasekrtythseVosrseariacatsRtosgepotumrhesanracenmvNfi,eeIfiCriiyrtbcveo,teinressnihbadnugeafncetrvsahogttiyooarrses..
"We personally read every comment from Your Local
the survey," stated Peter J. Holt, Executive Management Team
Vice President/General Manager. "Some (LMT) and
mem(InAaptCtthlMeoeryOpaeCane)rsdaNsdanaetoiidoabtnotathdhleeySihrAlooonwotpikqionsuniaeotthCnteahstgeedrroropenuilsnl'utadrlstMso.facHhOinLeTOEOHnpwQteenrrianeptrrSi’soiasCnnelsuAbnCtoouninoc. il
The reality is we care very much what (EOC) sponsor will wsiothmaebpordoycltahminaktsion recomgneieztininggthtwe cicoemapnannyu’sa8ll5ythwainthnivtheresiarry.
employees think." Corinna Holt Richter, partner with you and they align."
(continued back page)

IITNNHISSSIIISDDSUEEE PPAPPP21n2152nS2-STia1vaaCf3eeflueerCtssytutoayosNfrmtyPTeo3ew|wmArGoseECerP|xMt3TEpt-hOxe4oprrCeiHeKeeSrOnnihTecoLoehnTwwicn8ePC5g1o|Pts3Vhr8t-ia1noARl5nuenKaeStnniesraioverinwvneedirscAsePP|ace6HArtty-iOwo1eP0rnLaT5JrLP.dBGo1sPac4oa4bWGliMeNreseeolelwsPnnt9esI-|sn1TPst0a1ePl0rEe1en5HosttOSfeinerTLpgrwTvrPioBisceaee|rbWsNAioeewenswlal|nPsrGed1Pos1s1sGE1TnriAepteCernMPp6|rO-iT7sCheHrSNoOhweoLwTbwsa8c5kth

THIS ISSUE

conversations FSeaafteutrye SNtoerwiess sepjtaenmuabreyr//foecbtroubaerry 20178

Remember the Brand What is complacent, and complacency builds
Everyone has a personal brand that ‘Safety Culture?’ contempt towards the risks associated with
an everyday task.

people remember and equate to them – Our own history reflects Dr. Reason’s

it can be your personality, the way you By Jeff Stewart assertions, most of our injuries and
interact, your mood, or maybe the way Director of Safety accidents occur during ordinary routine
you dress. The same goes for companies. tasks. The difference between successful
Our outward appearance and the wa&y Environmental Culture outcomes and injury or accident can be
we present ourselves reflects on how our
cppBuaeyrrsntctiooecmwiipveaethtruesedsra.ein’nsdaatgshoaefoedgtyecnchoeanrnavcleerpysuoabtuil’ovince using the appropriate tools and equipment. traced back to the ‘glue’ that binds us
The concept of Safety Culture can best together. Safety should be non-negotiable,
safety should be personal, and we must

FwoitrhHinOoLuTr o, frigrasnt iimzatpiroens.sDiounrsinogcctuhroswehen be described as the ‘glue’ that binds us constantly consider the risks and anticipate
ssborwicso“wYspooeeoroynoefrmranmurlrovaadeve’klevviefceaoscjoeeieortoasdernssnatpnlbeeaieleovornnletsasiofiuuwcrgiofwboostetirnetecaaornaetcsf.becnhlrmefoSkliia,eoyettemisen’hp,srnlCnndreiwplctwnotooioepkasedfdmtheohenomtduwelrrhpryyecvanaaaaaodtaisyknintsuctevnoyteyhefrteouo“di’se,sertSrruuoyhasmVepaertnrapfraieeplehvdisorornmtlieeeoyeovobfsasuhuyinpubCgdedelerrryrfntueeaiieeeobnltsrslosleta.rdi”tsutrtnahtiheriongavedand”tet together; it’s the way we think or behave, the outcomes.
gagrereaetmfiernstt,iamnpdrmesasyioben.later asked yourself,
choAaf“roewnouafradmvthrtseueoattrpnthenaatardeaasnrtbotaekiyrletnleioyosnsbnqrwitgrtyhugaec,aie,rnsaiswbtncdtaiaeril,oalsnlawnllrncskebeotldaneehlcbaoalicoynertowuvmsmstnhhliedmeponaaalutptdnenollxwodd?er,”.hyarbbIeieuatbls’estcpaersatweoktceeestrsded, the alignment of the entire organization Safety Culture is a choice that each of
for the betterment of everyone. us must make for ourselves. A choice

Safety Culture must be viewed as a core to do what is right, align ourselves with

value, a value beyond compromise. You established safety protocol, and make the

should be unwilling to accept risk for right decisions for the betterment and

rybCeorogaunanrsrsdidseitnlleefgnsosterlloyeffmomcreaitrnnhctausag,tmiinonsgfctlyatuhnodeucinerHgsOcsooLirg-Twnsbiaomrgarenkp,delihrcasisit,ttyoearicchaloimfpCoaruugolretteuslocracteniaopdtinroaonoccscfeemasnlselt eaepmnmasipnpdotleowtvhyeereloroesups.geinTahgcohhuceotoSmafalfmul esstotyotnore
olofctahteiotnass.kT.oSpa:fLeittytleCEulmltusrteorme ufrsotnbte; bsoeltft-om: EdinbbeucrgohmNeoarnthaicntsiivdee pdaerctoicr.ipant in safety.
We hope you’ll join us in this investment
imposed, an investment in your future.
inouyroucrofmutpuarne,yabnrdatnhdatsyootuhhaat veeacahbeotfteorur
Scalfeeatry tCouslteuerehioswabtohuet nperewpabrrinang dfor the
jTohbeosifmcopnleseisxtpelnatnlyatmionanoafgSianfgettyhCeuHltOurLeTis wstoarnstdoaurdtcsoamnedbburtapnladninigngelfeomr tehnetsbehsatve ufnadceilristtiaensdminaginotfatihnesSaafsettryonCgu,ltcuorne swiset’reent
bmraannadgeamt eeancthdeomf oonusrtrloatciantgiocnarse. for their cboenecnluisniocno.rporated into the facility sHtriOviLngTtbowraanrdsa. nd presents a great first
Eemxcpelopytefeosr, eCmaptelorpyeilelsarwcilolirnpgolyrarteeciprocate impression for visitors.
dwiirtehcetfifoonrt,swtoe pheisrtforrmicatlhlyeirhjaovbesnsaoftelhyad steSsbodaoMdhhaaaelufeeficofhlenaepshroraotrigetauvygLkfoc.xrinrutSMeCotethhtm.atcreusei.fuTeWxnelrIaetstitnsgiunnaseyoetcrdaatwnbiCechnnontoriuoiardglasnouufllvtnrnswleouecomiodtmuorSaitaceitarhnbanlaphlfsilweittlgeseoziyriotonaouayeduwrrtunnnlikeCoreodaaest.imnucfrynSwetacolsgaooxteecfuifpftnptitiewrohlthretttietiyiecstoensesiwt.krPdrengotikyeoshghmomlhhewaifceotnoiyltsocdhter
formalized HOLT branding guidelines. We would love to hear your thoughts.
To strengthen the HOLT brand, we & Procedure such as Personal Protective
HoltCat.com isIf you have brand suggestions or ideas
recently Ddevoeloypeoducorhpoaravteebrand
shtiagnhdliagrhdtasotuhgratrrifceohcauhstisotosnrtyoo,ucrrevlyeabluraetse, our please contact Joe Carreon, Corporate
unique heritaigde,eanad facoknrowledge our
ienncvoirrpoConrmoateenndtvathl eeesferfosbrrtaas.ntWdiosetatnnhdesna?rds into Manrkoetinwg MiannagSer-pSaan nAnitsonhio!.

a field guide for Local Management Contributed by Joe Carreon
TsteoarmesscaS(onLendnMvdoeTruss)[email protected] their
New Retail Customer Experience

stores launched in the DFW Metroplex
Go Green with WalkingEquipment, Fall Protection, Lock-out Tag-
out, Blocking & Cribbing doesn’t matter this fall, with advertising to support

if we do not maintain Douor bYeostupraPctaicrets for thD8elaoEllcnaastv,ioFirnoosr:tnBWmriodergtnhep,tIorrvt,inCgl,eLbeuwrnisev, ille,

With new brEadnitdosritaalnBdoaarrdds:, we enlisted aoDwrniret.hocJroaogmunatvnecisinozRcmaeteidpaosrntoohamnal,tsiasyaueof.etuhtryo,oerssrDctogtaafeaitndeemndmipyaz, noua“atIyutifnoybyknioooncuoueokiwbsnooaonsbtley, ttftoiearLrvoaadrietnd?vmtilemioernotEiaoiEnnsldmidudnitw,gnTeabshiVnnuiodclrcfelgouSe,gmudxLilevepmasrirhnceeSudirgpsrcoaiyiSnnaaoplignssur,hdiornw-uVsglhatesinsilc.cifgtTdh-ouheraeigae
branding eeAlxelpDemMeaxriearctinnhsatdetsGrolleiaenhalbcAeTlrlluraplueditujniihlnslogdesvigenloapge,
branding iacihsmteatrssaptoiaaonmirgneteodlatyo…nhmdtin[tsAihgsaatnftanehdkta]ytethntciehs…ueplstrtApSuiroarsiiradmobgvreweuoecq,opneoycoudssltodtriyyfs.”rcuokesikwtDrisaasanbfsrimlrkegale.eulitpRdontyawtr,helrgocemhaatauriarsenroleotntewslkwunydtyrayo,eolodkauurroacofuioountmrnseiCilaamnidniddehntd,tp.ergthboiohuwscearrteaacitisjglnakpublaenrenuscitwintndinhclhnesgdauWbiae,nidsnsneatagieocdstcgeeemtow.sotloYoaleehauwurlmoeslrnstuoaweeecfsrrgfahafkfimmlorenyl.e.drSeisCytOnnsoihonoutdw,u.rariApiraiftSruunhmy,psgdotatuiahunnskiitdsseh
historicaDl eimniasegeHse, rarnedraa-Wccieentet rpsaint for
all store locations.

IsftoyroeusDshWeuascvirghietneab:rse:WeLSniahtlttelloleMleoEyenldGmeiaao,lDfbVroeiacsuiittrgohnnrsieaw, or
Texas First R©e2n0t1a8lsHiOnLTSaCnATMarcos, it is
provides a cautionary tale that once we Y lo mejor está por venir!
feel we are ‘there,’ we tend to become

24

sjuelpyt/eamugbuesrt/o20ct1o6ber 2018 85thSaAfentyniNveerwsasry conversations

Meet Jeff Stewart, Our New
Director of Safety & Environmental Culture

In June, HOLT JS: First and foremost, I look to prevent shops and facilities. HOLT employees
welcomed a new employee injury and incidents. I have can expect to see a group of safety
graciously been afforded the opportunity professionals committed to their well-
Director of to serve a cause greater than myself. I being and safety. We will demonstrate
Safety &
Environmental take this responsibility very seriously integrity in our actions and words and
Culture, Jeff and will work closely with the talented build partnerships with our employees
Stewart. Based and dedicated Safety and Environmental and managers.
in Irving, Jeff is a team, employees, and managers to C: Enough about work. Tell us
20-year veteran develop a common sense approach to something fun about you...
safety and health professional. Most employee safety and health initiatives.

reHcOeLnTtleymhpelosyeerevse, dretaisretehse, aVndictehPeirrefsaimdeilniets enjoCye:dTahcaatrnsoivualnadtms posopshiteirveew! iWthhaavtacriaentytohfefood sJtSa:tiMonys thoombbaticehs.include golf and sharing
of Safety and Training for Basic Energy average HOLT employee expect to see? my son's love of sports. I volunteer and
Services and, prior to that, as Director of am an active leader in my church's
Environmental Health and Safety for JS: Initially, we will follow a boots-on- youth group and outreach ministries.
Warren Cat in West Texas. the-ground mentality by proactively Contact Jeff Stewart at
Conversations: Jeff, welcome to HOLT! focusing on being visible, present, and [email protected].
engaging with our workforce and in our

What are your first impressions? Meet More of Our Safety Team

Jeff Stewart: I have been overwhelmed
by the kindness and hospitality shown
to me by everyone. The Values Based
Leadership is evident, and the genuine
appreciation and respect that the
employees and company have for one
another is admirable.
C: We know you are new to the job, but Jeremy Kimball Michael Lawrence Jennifer McNew Mark Moeller
what are your priorities as the new safety Regional Safety & Regional Mine Regional Regional Safety &
Safety Rep DOT Compliance Rep
Environmental Environmental
Rep -Senior Compliance Specialist

director? Peter J. Holt socializes with employees and their family members.

An inflatable ball race added some fun
competition.

Do you have
a great idea for a story?

Send suggestions to Jannina Montano Manny Pantoja Denise Pena Ricky Wheeler
[email protected] Regional Safety & Security Supervisor HR Generalist 2 Regional Safety &
Environmental Rep Environmental Rep

Editorial Board: Gary Thomas, 40 Years of Service Gary Thomas accepts his 40-
Michelle Allen Alexandrea Trujillo year service award from David
Debbie Boren Denise Wieters Gary has served in many roles since he began his career Treiber in June.
Oscar Ceniceros Steven Wilson at HOLT in 1976, including service manager, sales
representative, and safety and environmental culture
Writer: Shelley Galbraith representative. Gary also served as interim director for
Design: LMW Design Group the safety and environmental culture team on many
occasions. Gary retired from his most recent position
Deadline for next issue: as Southern Region safety representative, headquartered
September 15 in the Corpus Christi office. Join us in thanking Gary
for his tremendous willingness and flexibility to step in
Pony rides were2a01h6itHwOLiTthCAthTe younger crowd. and help wherever necessary.

32

conversations 8Fe5atthurAe nStnoirvieesrsary sepjtaenmuabreyr//foecbtroubaerry 20178

Remember the Brand

Everyone has a personal brand that
people remember and equate to them –
it can be your personality, the way you
interact, your mood, or maybe the way
you dress. The same goes for companies.
Our outward appearance and the way
we present ourselves reflects on how our
customers and the general public
perceive us.

eFsFoomormrpmlHeoeoyrOenCeLOesTOwa,nDafdilarkmvssteeiiHemntatiprnorgrisaensjosestiiwnooernfdersietloohncedbcsbfu.eyrstwoivrhiteiens, reuniting with former Commemorative hats were available to all.

service office or when they are greeted
by a sales or field service representative
on a job site. Since that first impression
is a lasting one, we want to ensure that
we do all we can to make sure our brand
reflects our company and provides that
great first impression.
After taking a brand inventory across Consistently managing the HOLT brand at each of our locations means developing common
our territory, it is clear that while we branding elements, including signage, historical images and accent paint throughout all store
locations. Top: Little Elm store front; bottom: Edinburgh North inside decor.

have a strong, well known and respected
company brand, we could do a better
job of consistently managing the HOLT clear to see how the new brand our company brand so that each of our
brand at each of our locations. facilities maintains a strong, consistent
standards and branding elements have HOLT brand and presents a great first
been incorporated into the facility impression for visitors.
We would love to hear your thoughts.
Except for Caterpillar corporate design. We have also retrofitted most If you have brand suggestions or ideas
please contact Joe Carreon, Corporate
direction, we historically have not had of our existing locations with some or Marketing Manager-San Antonio.
TfoACoorbmrositnvarenelailnzeHegftdot:hlPtHeoRnpOicsthiLhctlTeeersHbwarnOeadlncLofdTamicneebgsrpaeagmniundpitd,lgoewoyleietneosegspe.athstear noaMdnllapaorrbekf seeteahtnuientt.sigfeuwbllyrilasluncndoninyntdgianeyu.leAembtooevnwetrsoi.grhkt:with
recently developed corporate brand our LMTs and with our facilities

standards that focus on our values, department on other ways to enhance Contributed by Joe Carreon
highlight our rich history, celebrate our
unique heritage, and acknowledge our
environmental efforts. We then Go Green with Walking
incorporated these brand standards into
a field guide for Local Management Do Your Part for the Environment

Teams (LMT) to use in managing their Did you know only five minutes of exercising outside
stores and our company brand.
can put you in a better mood while giving your self-
With new brand standards, we enlisted esteem a nice boost, too?
branding experts to help us develop
branding elements including signage, Simply taking a walk outside can change the way your mind
historical images, and accent paint for is working when you come back inside to work. So, if you
all store locations. are stressed, tired, drained, or just need some fresh air, take
a quick lap or two around the building. Your mind and
If you have been to one of our new body will thank you for it.
stores such as Little Elm, Victoria, or
Texas First Rentals in San Marcos, it is
A rock climbing wall provided thrills for all ages.
The smooth sounds of the Jonathan Moody Band serenaded the festivities.

4

sjuelpyt/eamugbuesrt/o20ct1o6ber 2018 FSeaafteutryeNSteowrsies conversations

Go Green FoMr eet Jeff Stewart, Our NeTwale of Two
CooleDr iWreecattohreor f Safety & EnviroHneremweehanve attaalelofCtwuo; nlottusordiefferent from me

As we leave summer bIenhJinudnea,nHd OfaLllT JeSm: pFliorsyteaenidnjfuorryemanodsti,nIcliodoeknttsowo.rphIyorhoesauvev.eteLnaloteoiks bsehloowpsanadndsefaarccihliftoiersc.lHueOs.LCTanemyopuloteylel es
begins, we tend to forgweetltcoomdoeadfaewnew wchaonsee?xApencstwteorsseoen apaggreou6.p of safety
things that will help saDveirmecotonreyofin the ttgtaaoaennrakaddsmceeidwrot,ehvuiedelismlsilacwyrpaecbotlsaeoerpudeykonseSceneaalssogff,iefrsboateeyirnalldyiadtteenywdrmdvitttaEehhhnrnaeyatnvohgsiprmeeeop12rrtyns)oi)aobasmrWlWte)eu)toulneMsFhfhnnl.teayaeaiItbtttday’rysilus1ta9thrhteyhel,bpbai3abntnuer0shetoitdtieesnhlfbtgdemgdrodsapiasoaaytainyyknormdaonitynngynosaeeaulwotsrrfhuseirscf.eehtreoyaicawmp.dacWs?altmesiwnoebidnitotwtasherrindal?olntuWddorehtwmehymo?eoripnrdlssowtryaeaenltlede-s
cooler months. Here aSraefyeotyur&go green
Environmental
tips for the fall. ytSCihonteuueIrlwfrtlvcuoaiewrnrieltgi,o.n,JfBJgeaeaffifsfrafe,nids.

• Reverse the spin in a develoPpatariccokmRmeyonnoslednsse approaac)hOtnoce GonCe:bEynBoluakgehPaiberocuet work. Tell us
This will redistribute emplGoyeeneesraafletMy aanndagheeralth initiabt)ivWese.WeresSoomldeiethrsinOgnfcue.n..aanbdoYuot uynogu.b..y Hal Moore

forcing the warm air d2o0w-yne.ar veteran
roSsaeefcfrSeut•evoatnsiRyfcifteneeolatypgsrnylgahuadaencnetnhednbsde,yeeuapoTcrtlveurtrcisheraoosdiaHurpnralrtVidyosonAefstgtenhaChsfveeaosefrtiiVrgo,lytyaBnoie.csruaaesDslr..iPhTciMrrohEeemoicsnssitedeoitsrerfgrenooyatfmsy
Env•iCrohnemckefnotraclrHacekasl,thleaaknsdaSnadfedtryafftos.rIf Cav:eTrah3ga0etYHsHoeOOuarnLLsTdTosTefprmuSoecpskirltoviviyceee!eWexhpaet3c)tcaaWtnondhsteahJotee’?sseypohuLrJmS.f:GyavMasoollyronithw'seoalcbyoubvriereesonfitnsocprlouardltles-.tgiIomvlfoealsunondntges?herarainndg
WayroruernaCiractoinndWitieosntinTgexwaass. running non- JtfohSce: u-Ignsriinotiguanloldyn,mbweeeinnwtgaillvliitfsyoiblblloyew,ppraroebascoetonibavtt))s,e-VTlaoyhnonoed-dDoaonCcayCehmoobiulyndattGhbnayacgartJrtcihoJmteiuBvfipferHoSaleotennekaddwsdreaoixrrutitnaretmacyhcmhuinricshtr'sies.
engaging with our workforce an4)dWinhoaut ris thejbefefsrtevya.sctaetwioanrty@ouh’oveltbcaeet.ncoomn?.
Constvoeprsaalltsiuomnsm: Jeerf,ft,hweenlcyoomu me tioghHt hOaLveT!
Whuantnaorteicyeodulerafkirssitnimyopurehsosimoen.sB?efore it Meet Moreab)) SoHpafelnifOdaixn,ugNarovwSaeeSakceofnteidatayt thTeebeaacmh in South Korea
btJoeyfmfgywthoeSietunetsebrdktwyohoinwaoeeadrsvcttneeof:orrelIdrysrh,osudcannrahvanenefe.itdcnyTbkghcehaohenellnisolVpylnsooi-atvtusalhteurloariedttpwsyocthBoosoeruhaosllos.mdaewndkendedep
LapepadreecrisahtiipoWnisaeenvldildnreensetp,seacsntdtThtahitpetgheenuine 5) Tell us a fun fact about yourself.
a) I’ve traveled around the world.
b) I’m a blues music fanatic.

emWplorykeessmaanrtderc..o.nmotphanarydehra!vSepfeonrdoinnge Edgar Gutierrez 6) If you could turn any activity into an Olympic
anohtohuerrsiastaydomurirdaebsklem. ay seem like
wC:hWattoatkeabirkneesngtyoawowubarryyeoptaourkigoaeerrvtieetarinehyese9waa0dstm.tohHitenhounweteejewovsbecsr,aa,bnfuetty LJuerbeemyTeKcimhb-Taellxas FiMrsitchael sLpaworrte,nwcehat woJuelndniyfoeruMwciNnetwhe gold mMedaarkl fMoor?eller
direkceteopr?you more focused, and help you RReeEgnnivotinraoanllsmSaeSfneattaynl&AntonioReSgaifoentaylaRM)epiSnecotch drinkiEnngvRireogniomneanl tal Regional Safety &
1ReYpe-Saernioorf Service b) Long-distaCnocmepldiarnicveiSnpgecialist DOT Compliance Rep
accomplish a greater workload in less

time. Reason: Research has suggested As B.D. Holt often said...

that 90 mDinoutyesoisuthheaidveeal human “The best is yet to come.”Manny Pantoja
caapgacrietyafotrifdoecuasinfgoart ahigshtolervyel?on Jannina Montano Denise Pena Ricky Wheeler
Regional Safety & Security Supervisor HR Generalist 2 Regional Safety &
any formSeonfdwsourgkg.eSsatvioenysotuorself from Environmental Rep Environmental Rep
burncionngvbeorstahtieonnds@s ohfotlthceatc.acnodmle and Challenge:
try implementing this tip into your Gary ThoCmanayfisorsu,t4fpine0drsYtohneisatoprhesrmaosaeifl itnShetehpirsavigsiescueneumofbCeor navnedrspaatriaognrsa?pBhe the
workday. Editorial Board:
Gary has served in minanwyhricohlesit [email protected]
Michelle Allen Alexandrea Trujillo at HOLT in 1976, includingansedrvWicIeNmaannIaAgeMr, HsaOleLsT duffle bag!
Debbie Boren Denise Wieters representative, and safety and environmental culture
representative. GaCroynaglsroatsuelravtieodnasstoinCtehriamrlednireecJtoornfeosr, Sales Operations
Have a storyOscar Ceniceros Steven Wilson the safety and envMiraonnamgeenr-tHalocuuslttounrefotreawminonningmtahneyJuly-August contest!
or a photo toWriter: Shelley Galbraith occasions. Gary retired from his most recent position
as Southern Region safety representative, headquartered
Design: LMW Design Group in the Corpus Christi office. Join us in thanking Gary
for his tremendous willingness and flexibility to step in Gary Thomas accepts his 40-
Coshnvareerswatiitohns?Deadline for next issue: and help wherever necessary. year service award from David
September 15 Treiber in June.

2016 HOLT CAT 52

conversaStuiobnmsi@t ihtotlotcat.com!

conversations 85FtheaAtunrenSitvoerriseas ry sepjtaenmuabreyr//foecbtroubaerry 20178

Remember the Brand

Everyone has a personal brand that Consistently managing the HOLT brand at each of our locations means developing common
people remember and equate to them – branding elements, including signage, historical images and accent paint throughout all store
it can be your personality, the way you locations. Top: Little Elm store front; bottom: Edinburgh North inside decor.
interact, your mood, or maybe the way
you dress. The same goes for companies. clear to see how the new brand our company brand so that each of our
Our outward appearance and the way standards and branding elements have facilities maintains a strong, consistent
we present ourselves reflects on how our been incorporated into the facility HOLT brand and presents a great first
customers and the general public design. We have also retrofitted most impression for visitors.
perceive us. of our existing locations with some or We would love to hear your thoughts.
For HOLT, first impressions occur when all of these branding elements. If you have brand suggestions or ideas
someone walks into a store lobby or Marketing will continue to work with please contact Joe Carreon, Corporate
service office or when they are greeted our LMTs and with our facilities Marketing Manager-San Antonio.
by a sales or field service representative department on other ways to enhance
on a job site. Since that first impression Contributed by Joe Carreon
is a lasting one, we want to ensure that
we do all we can to make sure our brand Go Green with Walking
reflects our company and provides that
great first impression. Do Your Part for the Environment
After taking a brand inventory across
our territory, it is clear that while we Clockwise from left: Daughter of Justin
have a strong, well known and respected
company brand, we could do a better Did you know only fNiveessmeni,nRuetgeiosnoafl eSxerevricceisMinagnaoguetrs-iIrdveing; son
job of consistently managing the HOLT can put you in a bettoefrHmeaotohderwLuhnildey,gPiSvDinSgalyeos uArdmseinlfi-stration
brand at each of our locations. esteem a nice boost, toMoa?nager-Irving; Cody Kruse, Truck Service
Except for Caterpillar corporate Simply taking a walk outTseidchencicainanc2h-aSanngeAnthtoenwioa, yanydofuarmmilyi;nd
direction, we historically have not had is working when you comDeenbisaecPkenina,sHidReGteonweroalrikst.2S-oSa,nifAynotuonio,
formalized HOLT branding guidelines. are stressed, tired, drainaendd, ofarmjuilys;tJnoeseedArsroemdoendfroe,sShhoapirS,etravkicee
To strengthen the HOLT brand, we a quick lap or two arouTnedchtnhieciabnu3il-dSainngA.nYtoonuior,maninddfaamnildy.
recently developed corporate brand body will thank you for it.
standards that focus on our values,
highlight our rich history, celebrate our
unique heritage, and acknowledge our
environmental efforts. We then
incorporated these brand standards into
a field guide for Local Management
Teams (LMT) to use in managing their
stores and our company brand.
With new brand standards, we enlisted
branding experts to help us develop
branding elements including signage,
historical images, and accent paint for
all store locations.
If you have been to one of our new
stores such as Little Elm, Victoria, or
Texas First Rentals in San Marcos, it is
Answers to Tale of Two on Page 5: 1. (a) May 19th, the day my wife was born (Pat) (b) February 30th (Edgar) 2. (a) Once Gone (Edgar) (b) We Were
Soldiers Once (Pat) 3. (a) Voodoo Child (Pat) (b) The Dance (Edgar) 4. (a) The beach in South Korea (Edgar) (b) Halifax, Nova Scotia (Pat) 5. (a)
Traveled around the world (Edgar) (b) Blues music fanatic (Pat) 6. (a) Scotch drinking (Pat) (b) Long distance driving (Edgar)
64

sjuelpyt/eamugbuesrt/o20ct1o6ber 2018 ACMSaOfeCtySNhoewws conversations

Meet Jeff Stewart, Our New
Director of Safety & Environmental Culture

In June, HOLT JS: First and foremost, I look to prevent shops and facilities. HOLT employees
welcomed a new employee injury and incidents. I have can expect to see a group of safety
graciously been afforded the opportunity
Director of to serve a cause greater than myself. I professionals committed to their well-
Safety & take this responsibility very seriously being and safety. We will demonstrate
Environmental and will work closely with the talented integrity in our actions and words and
Culture, Jeff and dedicated Safety and Environmental build partnerships with our employees
Stewart. Based team, employees, and managers to and managers.
in Irving, Jeff is a develop a common sense approach to C: Enough about work. Tell us
20-year veteran employee safety and health initiatives. something fun about you...
safety and health professional. Most JS: My hobbies include golf and sharing
recently he served as the Vice President C: That sounds positive! What can the Gmueystssoand'ms liroevoenoefosfptowrotsp.rIisvtionleu1n9t3e0esr and
oTfraScatfoertyshaonwdgTureastisnainndg efoxhriBbiatosircs gEontecrrgeyative waivthereavgenetHtrOanLspToertmatpiolno.yee expect to see? Caamterapnillaarcttriavcetolresa. der in my church's
Services and, prior to that, as Director of youth group and outreach ministries.
Environmental Health and Safety for JS: Initially, we will follow a boots-on- Contact Jeff Stewart at
Warren Cat in West Texas. the-ground mentality by proactively [email protected].
focusing on being visible, present, and
Conversations: Jeff, welcome to HOLT! engaging with our workforce and in our
What are your first impressions?
Meet More of Our Safety Team
Jeff Stewart: I have been overwhelmed
by the kindness and hospitality shown
to me by everyone. The Values Based
Leadership is evident, and the genuine
appreciation and respect that the
employees and company have for one
another is admirable.
C: We know you are new to the job, but Jeremy Kimball Michael Lawrence Jennifer McNew Mark Moeller
what are your priorities as the new safety Regional Safety & Regional Mine Regional Regional Safety &
Safety Rep DOT Compliance Rep
Environmental Environmental
Rep -Senior Compliance Specialist

director? A 1922 Cat 20 that was on display at that year’s World’s Fair.
Peter J. Holt talks antique tractors with California antique collectors
from the Veerkamp family.

Do you have
a great idea for a story?

Send suggestions to Jannina Montano Manny Pantoja Denise Pena Ricky Wheeler
[email protected] Regional Safety & Security Supervisor HR Generalist 2 Regional Safety &
Environmental Rep Environmental Rep

Editorial Board: Gary Thomas, 40 Years of Service

Michelle Allen Alexandrea Trujillo Gary has served in many roles since he began his career
Debbie Boren Denise Wieters at HOLT in 1976, including service manager, sales
Oscar Ceniceros Steven Wilson representative, and safety and environmental culture

Writer: Shelley Galbraith representative. Gary also served as interim director for
Design: LMW Design Group the safety and environmental culture team on many
occasions. Gary retired from his most recent position
as Southern Region safety representative, headquartered
Deadline for next issue: in the Corpus Christi office. Join us in thanking Gary Gary Thomas accepts his 40-
September 15 year service award from David
Treiber in June.
for his tremendous willingness and flexibility to step in
A rare Holt woo2d0e1n6 cHoOmLTbCinAeT and Best steamer waenredtwheolpofwthheesrheovwer-sntoepcpeesrssaartyt.he show.

72

conversations PeFresaotunrne eSltoNrieews s sepjtaenmuabreyr//foecbtroubaerry 20178

RememRbeertitrheed Brand Toys for Tots

Everyone has a personal brand that The holiday season is rapidly approaching
people remember and equate to them – and you’ve probably seen a Toys for Tots
it can be your personality, the way you box in your store lobby. If you haven’t
interact, your mood, or maybe the way already, please consider bringing a new,
you dress. The same goes for companies. unwrapped toy to help bring the joy of
Our outward appearance and the way Christmas and send a message of hope to
we present ourselves reflects on how our America’s less fortunate children. There are
customers and the general public no age limitations on the toys.
perceive us.
In this time of high spirits, particularly
For HOLT, first impressions occur when a spirit of giving, help us partner with
someone walks into a store lobby or Marine Toys for Tots to extend our caring
service office or when they are greeted attitude to the children of our community.
by a sales or field service representative
If you do not see a box at your store, please
oDnoaujgobAsditaei.rSi-n1ce9tyheaat rfisrst impression contact Denise Pena, HR Generalist 2-San
Antonio. All donations will be collected by
iwrgFaDMsefrietoefaeaelluraderdlctgcao1hStsf9Asaeit8rirlydo,nslve1atuwgiai9cirrreme9oscs9cnTwotpaaeeamrinrc,ntethhwdpestods4aHerinemowaOwtynnioaLrad.arekTnkndhe.tidonSJstutlugopdanrrarieeenttonig1onHvs6ugiouOd,rtra2ehLesb0seTrat1rtah8honanadtt November 30.
Atecfthenritcaakl ipnogsiatiobnrsandduriinnvgehnistocrayreaecrr, oDsosug
oreutirretedrarsitaorSyh,oipt iSsecrvleicaer Tthecaht nwichiialne w6.e Sharon McCarley - 17 years
have a strong, well known and respected
company brand, we could do a better SbChroaannrsdoisinntegMntelclyeCmmaearnnletasyg, ibinnegcgltuahdneinhHgeOrsLicgTanbraergaeenr,dahtaisttoearicchaloimf oaugresloacnadtioancscemnetapnasindtetvherlooupginhgoucot malml sotonre
job of consistently managing the HOLT HloOcaLtiTonins. AToupg:uLsitttl2e0E0l0masntodrereftriornetd; Jbuoltytom: Edinburgh North inside decor.
brand at each of our locations. 28, 2018. Sharon worked as a Customer
Sapbcsfeotlteraeesevnairtnirid1coe7itannorCyscdesodosaeourrearpsrndihoanidosnrgawaabhttrRoeetardrehntaceaidnaninirldtneAeoehgwcret.cehlSbodleehursmeanfeantvrecedeMnitrlitairastlenydhoataghveerer.
Except for Caterpillar corporate design. We have also retrofitted most our company brand so that each of our
direction, we historically have not had facilities maintains a strong, consistent
formalized HOLT branding guidelines. HOLT brand and presents a great first
To strengthen the HOLT brand, we impression for visitors.
recently developed corporate brand
standards that focus on our values, of our existing locations with some or We would love to hear your thoughts.
highlight our rich history, celebrate our all of these branding elements. If you have brand suggestions or ideas
unique heritage, and acknowledge our Marketing will continue to work with please contact Joe Carreon, Corporate
environmental efforts. We then our LMTs and with our facilities Marketing Manager-San Antonio.
incorporated these brand standards into department on other ways to enhance
a field guide for Local Management Contributed by Joe Carreon
Teams (LMT) to use in managing their
stores and our company brand. HOLT BabGieos!Green with Walking

Colby Anthony CoDstao-FYuoenuters Part for the Environment

was born on September
C4Can,oh2dua0rnA1it8utey,srtaCSitnao7lFseltusbaesR-nD8etp.ee5-snV.onzieic.ss,Dct,totaePoirndeaiamrpy,tsouaut nykioncueoiwbnooaonsbtley, ttftoievore?mmoiondutweshiolfe
With new brand standards, we enlisted exercising outside
giving your self-

branding experts to help us develop Simply taking a walk outside can change the way your mind
bhDrisaatnvoderiiTcnaghl oeimlmemaagesens-,ts2ani0ndyclaeucadcreisnngt signage,
paint for is working when you come back inside to work. So, if you
aDllavsteoTrheolomcaastiboengsa.n working at HOLT as are stressed, tired, drained, or just need some fresh air, take
a quick lap or two around the building. Your mind and
IsTAoHaftuecSoeyrcxhrtooPaoheuuspsreonnFshSdtuiseuaurrcvsRscvheteteidcpRSabehurseeeTpineLssepnetiecoantxhttlrtpsloate4etDiiorniEvntineivlSsm,eDieaswoine,iohncfVnMeeotnmihacuasehtbrroaeescnrhroMrieoe1aswtpa,9,ijr9iooiten7rrdi.s body will thank you for it.

in June after 20 years at HOLT. 84

sjuelpyt/eamugbuesrt/o20ct1o6ber 2018 EnStearfeptryisNe eNwesws conversations

DirectorMoefePStaaiJdfeefTtfyimS&teeEwOnafvfri:tr,oOnmureNnRfaterleolomamwweslymefoabCrreratuonthyaaleutatttroh.umTehaurtipsiecdmafiteveaedn-dsscathyheacdtauirfrleyyo-ouver
Our First YearIn June, HOLT JS: First and foremost, I look to prevent have five days or fewer remaining at the
welcomed a new ByegmrBacpeilokouyiseleHy binuejetuncryahfafionnrddseiondcntihd,eeonptsp.oIrhtuanviety enshdoopfsDaencdemfabceirl,ittiheesy. HwiOllLbTe aedmdepdlotyoees
Director of yocaunr peaxipdetcimt teoosfefebaangkrofourpthoef fsoalfloetwying
yeparroofensstoiopnoaflsyocuormnmewitatendnutoaltahlleoicrawtieolnl-.
Safety & tVoisceerveParceasuisde gerneatte-r than myself. I Sboeninogneaenddtosawfeotryr.yWtheatwyiolludheamveonn’tsutrsaetde
hwcnuateWmOmntsbroWCSWEJhormbaeepaoiefynanouicaaefcfsdrtdtahnSmfeeevktnecetivthrhactarhaiinhiScnhviteryntrngaaeafctooecteeeedtoevelmvgeeleandapbnrtnhenykbiwsw.tnysrtntloyocapiemaihaaCeahhdngnravyancalenetseoemayeundreeieithviddlctoootfnlefsdnaeebaollei:a,neinue,tttrrwteaesnlcpI.Tarixoetlsyertfslmovhrol:iothsoosrWshbsufihesreHJraoneoaihniaardeperialvpmrpaedyoneenfi.slentefelpasra.ttfExdyia,weadftosonelTocbnimwttsoTimffhutgfmhtoehthcuehfhehphsoeeeuhasfelplaaeetal2CESiaxxlonsscnreohdnnndsrtiVt0patyonVdruyteo,eoraetodaes-IhiomuevahasBalcgnwit.yrfaevtericsilfsaStlevexudreanaroeeusoiaelruaiDpaosolaprkrroinrsreat.tfintPryedwenn’laintocenssiygMtan,sreer.rlvtemsd,hnnkiBExoJegedHysBb?leeJoelsoeccshunIaeentaeoafufOsiutultewrfnbosfodecmsfonetsforsseeoerwrtsLeerHaeirdatgisdeusndeTnfthonlydotatuiif!rss mdcmJayoppgomhlaotdafeetCtaJauobeifprriaoeahSnnmvnvnfnoaseooamsv:ptafkce:teengdvgrrediivviTmoucmepn.-ernanmIaeaiiwgurdWRaddnwhsslggglctdh,etorogiileieheieiuaibtt.niineeooanytnhdepefmsltineaUdimfwggluesgkeimgaisffHsiceacewewonneontlorooopocawbuynlunrreeOcoudysuoiuntaluelttxdssitaeooufrt,rbsur,rntoisLpapmksdf,bmohwyktswyaltmedreoTo-emewdneeilStelecewmoccasmnnieieysidnaonMtafendllu,ascsewpseeeoyefearnmaotee,rgemierdskvoashbbaierrnvwsnatilewilspvsevgryaaalPaislgndiacehileilveeicbktclssyoafhtilandsoeayirehelateoiisthtaprniasndvyoeywtelnreblkdbmbreyltid,eengleadtlosl.vtsafveoityeesp!reechouetunaLEseelapnanweMh,aeWtuparlnncnseromnaogherspactcryxrecnattpoesnavoseeaershoihepiggwrokpcsisavuerreonbatraaeieeeeueephedserhpusiboicnotrcrrrdterollvttemparlnhtaasiatodicaneteeaaittoatonrenwmavlhntttudottclfwteiurrosnodhyn,eoneoichtmn-emosveileasrhrsonpynlttoetknyeoheangafotsuedukdase,.-?rtlerOusmsSo–aattgyiaTwlohiebcloCayijJaCsmbirnlhtrilmnennrSaeaocunsmulouya:ioofldtneoee:tymoaronndufihiSefEbsnsnedMltlruuwekssfaastigdiyeceenmfetsiiohxosa-rnraotbeaawtyyyertlotnptnithhyiuhecipoda.ogftahthuaylhs,sae'lyitrnieuibopsdr,aeeectnefntrgaorooJasehiytapmrantitllfeghgcebseenoctnitwrogruolt.idhve.fdkbifypvbroefuyeatpnfoWaaoeuohireelacrbroytrsierteSuusrinsosboasleoehnotsomy.tieThtrtnsns@boueneruworofiaaeewiedeasydanedrweputbdnsheetrwaciaecopcNostolcewareaooctnudhcliofheertoirruuohwfuelotnrooonqsmo,ttiritnwodtmitttucnruootniitanair.athtieyksafrgluifnsheYetocWl.riatsot.yemtgsuaeetei,r.avIaTuaonoicotrdeaceaaevnnyorvyuo.curlehdn.vcen.hyodfo’r.slmFeaorldcuuealeyalmqrmiouEwhuvasenlrunth.uaarersevimungioosodapfbeenetlitarrhvtwsrdlephc.hpeesgeictedeaalTesenhi.elehyavtosotsmhmriarre'enoiysaedrtiasenoeeyniitnnnnfesoddt.gs
MLeaandaegresrhsiaplsios teevlliduesntht,aat nthdetahdedgiteionnuailne employees’ lives outside of the workplace or recommendations you have to make us
farpeepdroecmiamtioakneasnitdmroersepedciftfitchualt ttohesay no while also staying true to legendary the employer of choice in the industries we
teomthpelouyseeeosfapnadidctoimmepoafnf;ywheahvaedfoarfeowne customer service. This is why respectful serve.

eamnoptlohyeereissraudnmoiurtaobfleth. eir balance before iumsepaoJnrRetderagenmimotn.ayaInltKSaadigmfreetibmyvae&elslnstuocfcpeMsasiidcfRohteraigmeieolvneLaealorMwyffoirnienesnesc.oe Jennifer McNew Mark Moeller
fCo:uWrtheqkunaorwteryhoaudaerevenneswtatrotetdh.e job, but Environmental Safety Rep Regional Regional Safety &
what are your priorities as the new safety Rep -Senior DOT Compliance Rep
Environmental
On the Move...director? Compliance Specialist

Join us in congratulating and supporting years, most recently as an Account Sales Richard Lawlor
Rep. Bryan came to HOLT with a business Richard Lawlor accepted the role of
all our emploDyoeesywohuo rhecaevnetly changed degree from the University of Texas. Service Manager in Austin for the Machine
rolesa: great idea for a story? During his time in Irving, he has called on Division. Richard started his career as a
a wide breadth of customers, from utility Shop Technician for HOLT in 2005, and
Gordon MuSrernadysuggestions to contractors to quarries. mSeorvsHDtiRcerenGeiceSsneeuenprPateelliysrntvah2iesoldr tihneApuossRRtiieitncgikoi.oynnaWol SfhaSefeehtyloe&pr
[email protected] CryJsatRnaelngKiionniaasllMeSayofnettya&no Manny Pantoja
PSD Packaging Manager in August. Security Supervisor Environmental Rep
Also EinnviSroenpmteenmtabl Reerp, Crystal Kisley joined
Joel Cunningham
Gordon joineEddHitoOrLiaTl Bino2a0rd05: and has a stvoRtttooratrofiaaGGohhhuerfunoheeestnceeegnpavrtpprpecaHSdahtpdercPCrPrrhahnosyenoeooreerOhorsaeiiusonrdrsPsozhisyneeft/oteceLtoCaecrnsalthtitunntnporurtuTnrshtoiTeyaretcatosrpumirsewraaceumt.isnhpeanepminttmaGrvhdesnlriiuaeenivRovevfe1eeedTanmnfgsaeenerorne9arerdmgd.,detCegrseyt7oaaeGaovtnnTiomcwI6phmiorneunitnteuvaa,aenrtin-radiesTirrvrhiitLtmrmsnnsythinieiswaosetratotaa,ocedieaiagaet.nfeimafrlficvfndlal4oMeusvsmtlseetnaltihyfedohmtatfns0nyfDea.eyoresiirwncgPsCncoronaeoHeaseryneYervmrpgtrulemrnrop.aOeeeyyoaoavpescdrdsJsl.serflleLhpeoeusitetncsatgdfTaermsoi.rihuiartsnevlnnenrornealoenwmimtmvtcmscsundfuteiieeeatsrilorflonnnthoemlsiitettnenvtfetxaemerbrti,neaSibhehmecamgiaeneelganiBJEPIMUMpJJJanettdoooomnrorkSndayanrteeeeioaivnDcilg,prqlhillllntpnmihveicsoatujsiCiimanogeaeRoscasucecoagurelrsstlitraelcotarGeesneoyteitnvenPtaitermnsurgerteedniaArtpriyrdooyrdranerfoei.acteefnonlyiengogHdiandSMgrnrtrduaDO.chaenataiPmahieLmtdTyGnrmrenTeeeriaayeMoaecocgUrmwireritfayenboB.strattSdpTeerhoA2Ws.helirro0oenvAgopjifieyo1fnrcUmrrOrse4eieEoomntJneaecmmnuaaiPsiytainwnsttonooaeneegTfaabicrtdod.nMerecpHeHdrxedtSrwr,ep.a2OtiOftascraast2ooeLshntsL-AemTTadyhPlsa&n,eirsDhtaioeMc4arajrasse0v.lc-iadt
MechMaticrohnelilcesAEllnegnineeArlienxganddegreraeeTfrruojimllo
FalkirDkeCbboileleBgoeroenf TechnDoelnoigsey WinieFtaelrksirk,
ScotOlasncdar. DCeunriicnegrohsis carSeteervwenitWh HilsOonLT
he has held several positions within PSD
EngineeriWngri,tmer:oSsthreellceeynGtlaylbSrra. iPthrinciple
EngineerD. esign: LMW Design Group
Bryan Hawthorne
IpnroSmepotteemDd ebtoaerdI,SrlBivenripenytgaefnomRrHebngaeieworxnt1tha5iolsrSsnaueleew:s as
Manager. Bryan2h0a16s HbOeLeTnCwATith HOLT 17

92

conversations EnFteeartpurrieseStNoreiews s sepjtaenmuabreyr//foecbtroubaerry 20178

Remember the Brand passwords AND still keep our data and
Improving IT Service systems safe.

Everyone has a personal brand that Delivery Flip Phones
people remember and equate to them – We heard you loud and clear and are
working with the business units on
it can be your personality, the way you creative solutions to leverage more modern
interact, your mood, or maybe the way By Elaine Hicks,
yOwoeuurpdroeruesetswsn.taTorhduerasspeaplmveeeasrgraoeneflcseecfotasrnocdontmhhoepwawnaoieyuCsr.SheienfioInr fVoircme aPtrieosnidOefnftic-er technology and manage associated
investments.
customers and the general public CloudLink /Service Scheduler

pTheracnekisvetouesv.eryone who participated in This year, Accenture and 10 other North In the effort to modernize the solutions
Fthoirs HyeOarL’sTa,nfnirusatlimITpsruersvseioyn. Ns oeacrcluyr4w0%heonf American Cat Dealers committed to provided to one part of the business (sales)
sooumr uesoenrsetwooaklktshienttiomae tsotoprreovloidbebfyeeodrback invest in DBSi improvements. It will be we found ourselves compromising another
soenrvwihceatowffeicaereodrowinhgewnetlhl eanydarwehgerreewteed modernized to allow for more efficient (service). Most importantly, we learned a
bcaynaimsaplerosvoer. Ufiesilndgseoruvri5ceproeinptreLsieknerttative data transmission with other best-of-breed very important lesson as a company. Just
oscnalae jtoobdseitteer.mSinnececuthstaotmfierrstsaitmispfarcetsiosino,n applications. In addition, the base software as an engine rebuild requires rigorous
iwseacloanstinugeotnoes,cworee w4 andt taobeonvesuinrealtlhat will be further updated to meet the ever stress testing, so do software rebuilds. More
wcaetedgorailelsw, beuctatnhattodmoeaskne’tsmureeanouwrebdroann’td growing needs of our business. rigor in the testing of Service Scheduler
rheafvlecotpspoourrtucnoimtiepsatnoygeatnbdetpteror.vides that before deployment could have identified
gWreeahtefairrdstciommpmreesnstisoonn. the following CblODaoromcauanantortsadiiuossitnAynnesgtscnts.ceteTolemlyoefspmmssd:ipeabaLntnriiatoltatisvlgbt,eyiiuindnEtgelcmiltatu’hsndsetidnnoHogrsetOtsoefLirgrTaoensbniaalrtgyba; eunb,dnohtdaitsaottnmoetar:iccEhadloiinmfboausculueghornvrgeolielshltroalstasbcNcnwaoooodtrfirmiloataslhtnoicbinscoifentegmnwsnsaiedtbabsaerepienegtafdwsnoitenedriectfseeeoittcvniirh.atnernIlwgooTt,upacpgiasnohanlgmroidvtucmeboot.ufmaiGtsolmlmirunseotreeaonnsftruestertaunrde.
Atofptiecrs taankdinwgoaulbdrlaiknedtoinsvheanretohroywacwreoss aggregated, compiled or analyzed.
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company brand, we could do a better ModapwaWlnuelliaaepldrotlrfaaLnokforrteMreetthmehmtwediTenreotsasogbnreskuastmwbiinsnsoriietdnglanaelenntcwcsoldcosooiteuithpnsnhrweaetglnirriyontteehnuwwuelereddiaertmsafysht.atsotaeIcContnivwoaldta2itstoeel0eii.vrrd1enpeks9ahlitolwwailpoaneirntach.e itmheplraessts6iomnofnotrhsv,iwsiet’ovresw. orked closely
jOoubroIfTcoSnersvisitceenDtleysmk anaging the HOLT Please let us know if you are interested MWIpwitofmolfeiyaetSiaporhmhwsrkueooapeovruhtrceueioroanPlvtvundogheestielneMatobhrpctv.retarcaeRoonfJnedeomtaaodsuegtomcuehsuCtrruuerea-agcnasSnregriadartseyynnewsuoodatAseiunneofrnrdur,enntCtefasohoxcdonotocpdirurieuopeosrngido.idgaehrterlnotaioastctius.eeep.ss
bHrealpndisaatveaialcahbleoftooouurrloucsaertsio2n4s/.7/365. in participating in this transformational CLoanptrtiobpusted by Joe Carreon
dEfeTurshwtOmotenaoohte-bnueiinxoiaumeagrcrileravcinllmemttehdqsisiesabwctndcrstliuyipbaehtriidaolatosgiieesetlnletenonrtrityhronlzf.d.khnpgymootoegIdpso,ef,tfrIdfotreoebruTnwthwoouCinvhuH.octebvuSereettaaaornyiuarlOgtmdrahctnolpeticraetefinLpceepeahraons,aheipeTfllto’eactultmfcodb,iiruonhntnglHbratulrsd@icceyigisarsstcsOetokoaoristh2aarnowour.nnaLtc1clopenrWalndhok0wlTysyoiotyasi-cnrnc,inurh6etwaptbahocaha4glraytortaolewtb.8ovhacyevralaugo-eue.olnaeanur8erbubWmtnlsdedn8ndietrur,ds,5aeo.geaoareoew5enIetetusuwlfdea,dioherroyn,diocrlaouwyleeudurdser.o initiative.
iDnBcoSriporated these brand standards into We heard many comments regarding
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Icfomyopuarheadvteo boetheenr tsoysotenmesoafnoduarllnowews us to Management
sintoversetsmsuocnheyaisnLoitthtleer Earlemas, oVfitchteorbiuas,ionerss thqbeuusaEinnnteivtsysirouofnnditemsvtioceeensn,tsiunrtehwe erihgahvtehtahnedrsiganhtd
Twehxeares aFhirisgthRereynitealdlsciannSbaenoMbtairnceods., it is meeting the needs and expectations of the
btpWabtPoohnAfeearchsdtiSaedshoonaSwoeemtWdunsoobe.ortrneOiHdesbfgsysiRtuoompnwsisDwr’ntoiponaeSglhltyuvye?oaisestscvtCisrstoooe,ouyponlwTsbeamsmeerOcfSatroiaoraunsinOanrensmbrcedewcaeteHqohrMciogpsDspcnou.dsuOgte.laoutWAeriyyrinCracnLkdleeieiiNtgkwteTomcizytsapany,imeoYasilkeicouCgalrentasloibpeutphdnsawtntelntaytw,eohgkotethotxioiaornchrminaineupnrtreooutn’eekswaikwsiwlebdninlaeynasaoyo,alolrogltaogodkoauneusrbrotalcoey,fuiootunttftomrutTpIcposnsieehfveooiflhshdriddfeereteetm?ioa,hvam.ecrtbnnnmosiesemhcceeak.eor.peeaix,ceIornjysontekneubwdouiy-attusnumciisoacttwnmtihenhuolsfanssdhoat,eriiaoenlroiditobc,yunelougyefeoooodtgorehneurvtgt.useoxomectsiYaoarhevtedrmwoorrmoriefeinnpescfduoetwieresignnbrrosddiraf’kmiymytbmieornyr.ogeaafupegoSidcysauycronrohkrooodtrrnddl.,uaurutyaseiaei.ntepraifwnessrlgnesimytif,trdc-doyhhtcsoiaeououeonrkursnwpdetrvaooIlirmaTvaiteseri,t

140

sjuelpyt/eamugbuesrt/o20ct1o6ber 2018 ASCaMfetOy CNeSwhos w conversations

Meet Jeff Stewart, Our New
Director of Safety & Environmental Culture

In June, HOLT JS: First and foremost, I look to prevent shops and facilities. HOLT employees
welcomed a new employee injury and incidents. I have can expect to see a group of safety
graciously been afforded the opportunity
Director of to serve a cause greater than myself. I professionals committed to their well-
Safety & take this responsibility very seriously being and safety. We will demonstrate
Environmental and will work closely with the talented integrity in our actions and words and
Culture, Jeff and dedicated Safety and Environmental build partnerships with our employees
Stewart. Based team, employees, and managers to and managers.
in Irving, Jeff is a develop a common sense approach to C: Enough about work. Tell us
20-year veteran employee safety and health initiatives. something fun about you...
safety and health professional. Most C: That sounds positive! What can the JS: My hobbies include golf and sharing
recently he served as the Vice President average HOLT employee expect to see? my son's love of sports. I volunteer and
of Safety and Training for Basic Energy
Services and, prior to that, as Director of JS: Initially, we will follow a boots-on- am an active leader in my church's
Environmental Health and Safety for the-ground mentality by proactively youth group and outreach ministries.
WTwarorneenwCCaattienxWcaveasttoTrsefxoarms.ed an impressive wefolccoumseinagrcohnfobrethineganvtiisqiubeles,hporwe.sent, and Contact Jeff Stewart at
Conversations: Jeff, welcome to HOLT! engaging with our workforce and in our [email protected].

What are your first impressions? Meet More of Our Safety Team

Jeff Stewart: I have been overwhelmed
by the kindness and hospitality shown
to me by everyone. The Values Based
Leadership is evident, and the genuine
appreciation and respect that the
employees and company have for one
another is admirable.
C: We know you are new to the job, but Jeremy Kimball Michael Lawrence Jennifer McNew Mark Moeller
what are your priorities as the new safety Regional Safety & Regional Mine Regional Regional Safety &
Safety Rep DOT Compliance Rep
Environmental Environmental
Rep -Senior Compliance Specialist

director?

Do you have
a great idea for a story?

Send suggestions to Jannina Montano Manny Pantoja Denise Pena Ricky Wheeler
Regional Safety & Security Supervisor HR Generalist 2 Regional Safety &
[email protected] a 1918 Holt 75 EnvironmOennetaloRfetphe tractor parade entries driven by an ACMOC member aEnnvdirohnims egnrtaanl Rdespon.
tractor while Tom Pfeifer looks on.

Editorial Board: Gary Thomas, 40 Years of Service

Michelle Allen Alexandrea Trujillo Gary has served in many roles since he began his career
Debbie Boren Denise Wieters at HOLT in 1976, including service manager, sales
Oscar Ceniceros Steven Wilson representative, and safety and environmental culture

Writer: Shelley Galbraith representative. Gary also served as interim director for
Design: LMW Design Group the safety and environmental culture team on many
occasions. Gary retired from his most recent position
as Southern Region safety representative, headquartered
Deadline for next issue: in the Corpus Christi office. Join us in thanking Gary

September 15 Gary Thomas accepts his 40-
year service award from David
2016 HOLT CAT for his tremendous willingness and flexibility to step in Treiber in June.
and help wherever necessary.
Visitors picked up free swag at the information tent. Australian ACMOC members shop for souvenirs.

121

conversations CusFtoematuerreESxtopreiersience sepjtaenmuabreyr//foecbtroubaerry 20178

Remember the Brand • If the person you’re calling/
transferring to is not available, ask the
Learn to Perform customer for contact information so
you can pass it on.
Everyone has a personal brand that • Send the customer information on
to the appropriate employee as soon
Warm Transferspeople remember and equate to them – as possible with email, text or in
it can be your personality, the way you person; and, follow up to ensure the
interact, your mood, or maybe theBwyayDenise Herrera-Wieters, customer’s needs are met.
yOouurdoruetsws.aTrhdeaspapmeeargaonecsefoarncdotmChepuawnsaiteyos.mer Experience Manager • You can also ask the customer if
we present ourselves reflects on how our they’d like the employee’s email, or
customers and the general public direct phone line, so the customer can
Cpuesrtcoemiveersucsa. ll HOLT because they need and not a voicemail box. Customer and contact the employee directly at a later
saciimoFbssimmounsoeynoomsdrppamrtsvaaoooteplHiearrtmsichjhottmoasOeoaaeitnlbnnnnpieroLnettsgeosfoTg.ifttwrorctioo,Ntecaoraoaf.uoeliennluflrSkuesitosesre,d.isrth,rnlnssdicoiwmcmownuvueseatasmhlpeodtrltweolrrhyaevaenbmtaasbstiettnscestue.thtireftrEtoorieiertaerarnfoysaenacesittpchtdaeel’oihsrordnmcsceeobnuoscasupubesguesmrtreryrnrotedeebhutmwoseaiestisgrtshthteiegiorbeavdennetest employee feedback, as well as phone call time.
Iwheodpoe walel’rweealclain taogrmeeamkenstu!rYeeot,urrecbernatnd recordings, reveal that we are making a It can be that simple! We will continue to
cruesftleocmtserofueredcboamckp–aenxytearndal panrodviindtesrnthala–t number of cold transfers. Customers are monitor phone calls and ask all to conduct
being forwarded to voicemail boxes; are additional training with employees.
holding for 2-3 minutes and eventually Remember your HIGH 5 and if you need
hanging up; or, are never receiving a call additional HIGH 5 or Telephone Ready
back after leaving a message. If we perform Reference cards, please contact me.
a warm transfer this will not happen.

tgerllesautsfiwrsetairme ipnrenseseidono.f improvement It’s tough to hear these recordings and
cwAouhufsetrteontrmeatrnearrskiswtionaerrrgeyin,aogitbthpriesharoncHnldeeOaicnrLavTtlhelsena.mtt(oIpwnrlthyoeyiralenecearswlo.)ess ckCbluonroscoantanwotsdimioswitnneeegsrn.atesTlrleyoeerpmmvn:ieaoLcnnitettat.dslg,eHeiinlnEeigvlcrmleeturhidsisetninoogHgrueOlrsefLiggraToensbnnkartd:ga; aenbr,doyhtaitsottmoear:iccEhadloiinmfoTboauhuugrarrgenmshlkoaicNsynasoodtiriouotanhnfcoscionermfsnyidedtoeaepulnaidrsvienehdctreeoitlvnrhp.egrloaolsupeggiwnhegenocucdootanmarytlmlinsotuonere
Whaevneeaedstyrounrg,hwelepllwkinthowanramndtelreepshpoencteed customer service.
• Perform a warm transfer every time
tcroanmsfpearsn.yWbhratnids,awweacrmoutlrdandsofear?bIet’tster cleayrotuotrsaeneshfeorwa ctahlel. new brand
our company brand so that each of our
tjroabnsoffercroinngsiastpehnotlnyemcaalnl taogianpgetrhsoenHOLT standards and branding elements have facilities maintains a strong, consistent
brand at each of our locations. HOLT brand and presents a great first
been incorporated into the facility
Except forHCaIGterHpill5arHcoerprooraetes design. WVeahlauveeaslsionreAtrocftititoednmost impressioSnafofrevtisyitoMrs.atters
of our existing locations with some or
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ou“Kr yLleMpTrosvaidneddwgriethatosuuprpfoarcti.liItcieosuldn’t CoaAnnntdnribmivueatrnesdaagrbeyydwJoeeexetCkraeanrsrdeeoc! unMriitkyotopleannsnuerde
dehpavaertamskeendtfornaobtheteterrweaxpysertioenecneh. Hanisce
the safety of everyone attending the 85th
customer service skills are awesome and Anniversary and the Antique Caterpillar
I look forward to the opportunity to Machine Owner’s Club (ACMOC)
interview with such a great company with
theNaEtinovnairloShnomw.eTnhet weekend couldn’t have
cgorematmeimtmpelonyteteos.e”vKeyrDlyeo,ctuhYsatoonmkueyrroPuanafdorrtthyfoaonurkr
Go Green with WalkingsduTTisarfehnotteniinctTsTwCacteveofoacgrcrhaixauievearintpemoiroeekherqsrputcsiamecrnaldierrhtytlhuveadjnspatriorposoat,rtgsniiaeetlgulmioasnoiarbcgiyhcione(ozsdnnahcranumBcLnentdfegarditCdsode,riautcesMdooHttd.eerminwhteheartnuoaoinvheHuOdn-rltTenwemefurewtCaaidnfe.sLdat)lObrigtorhaeototohGtTluititety.hrafci”drLpc,e,eohorss,slpoahhsaLweSMeTfitM,eacnneufutmoaadaoauoniahdsetHadblsnrablcyerswpdsicreitrCrgrasshstcsakeOokaaoaast.liaahaeci,Ronrnp.nynnnHLMMcmllotrppserWlayddhkimTymetypoorsidaaiainnmbtt,srnmurhireeneiinbatgesorca.ctsmgreaaknsraateieu“wtatmnvhetnaevngMalghloylhsneewlndaeeaegueodbenebrbtraznlamdnianoudeai.slruirrn,rdyyntrs,tuaokgaLedrfeigisewtngvotgttetasneesoliehertrt,divarheotiieh-nnwoendbntaaueeoaugettdoirsolirrrgna.kegt happened without him. Thank you, Miko!

With new brand standards, we enlisted
branding experts to help us develop

Join us as we continue to celebrate 30 years ofbranding elements including signage,
yefofuecftoivreysoturartceogmicmgriotmwteDchna.tindtopysoutuat bykiolniutoyiwannoadnbleytftievremmoiondutweshiolfe exercising outside
esteem a nice boost, too? giving your self-

Simply taking a walk outside can change the way your mind
historical images, and accent paint for

VALUES BASED LEADERSHIPall store locations.
is working when you come back inside to work. So, if you
are stressed, tired, drained, or just need some fresh air, take
a quick lap or two around the building. Your mind and
IsftoyroeWus shueacvhewabseielLlnitbttloeeoEnlfmeeo,afVoticuutrornriineaw,gorValues in
Actionbsodtoy wriell tshainnk yoouufrornite. xt issue and we’d

Texas First Rentals in SlaonvMeartcoos,hiteisar about Values in Action you’ve seen.

142

sjuelpyt/eamugbuesrt/o20ct1o6ber 2018 ValuSeasfeitny ANcetwiosn conversations

Values DinirAeccttioonrMoefeStaJfeeftfyS&teEwnavritr,oOnmureNnteawl CultureHospital Trip mistakenly placed her car keys in beyond grateful for the help, he is truly a
United Way ResultsSLcDsDtuchLsrhyouaeaanooaasatcfnsdnuiltuertttelceigorstarbansrmyevdmsweet&lt-iatelalrebeeyweynanwPrraP.nahendsaTdeHssreeiuarhafeghdnuuocmlesche,hmonreeetahPmaterlinplevJgoSsvstuieceheDshuneHrntdpdrdpgrpeeifeSi,pabteycaaraa1hoeyarsocll&6odr’tleasfattwiseclHfhenbAlrposRdeeSSC2IwDEioagaosinsnvneetcima0tssnVbuetteoicpkepfo5-rhIrylrJvleenwiuryracei,cutHecipttevtcuoepaciotrayanehsamChitOaotlmrflnerit.eseo&PerennheifnttLmgM,rna,oeas.rgvrcmtT,H,ldJnneiaBoh.elTJosfeaistdeetifiOtanayifsirleufnvbdlsftlmgfrneLeesyeteair-raedT,snnlwatanother employee’s backpack, who justgreat team member and friend!”
so happened to be heading to Irving that
Tohf eSaHfeOtyLTantedamTrmainovinedg ifnotroBaacsticonE.nergy afternoon for a meeting. Thinking nothing
CSeornvnicieesZaanido,nptzr,ioRretnotatlhAatd,masinDirector of oJfSi:t Fuinrtsitl a4npdmfororellms aorsotu, nI dloaonkdtiot’sptriemventot
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iWmmarerdeniatCelayt aindWcoenstfiTrmexeads.inventory. pgarnaiccioshueslcyablleeedntahfefoermdpedlotyhee owphpoolretfut nfoitry can expect to see a group of safety
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atoSamtuerdbayyenviegrhyto. nWei.thTihneaVshaolurtestimBaesaed2 eibguhitldUnpiatretdnWerasyhiapgsenwciitehs tohuroruegmhpoulotyees
mLeWaduenrsithwipitihs ceavbildeesnwta, sanond itthsewgaeyntuoitnhee Taenxads mwiallnraegceerivse. new donations from us!
haopspprietacli,aatniodnbaynedarrlyesSpuencdtatyhamtotrhneing the TCw:elEvne oouf gthhea1b6oaugtenwcoierskt.oTwelhloums we’ve
beemcapulsoeyheeerswafaellteyt awnads lhoecakletdh iinnihteiartcivare,s. dsoonmateedthbinefgorfeunwiallbsoeuetaynoiun.c.r.ease in 2019
wCh:iTchhkaetyssowunerdeshpeoadsiitnigvet!oWIrvhiantg.can the dJoSn:aMtioynhs.obbies include golf and sharing
JaevremraygeGHonOzaLlTeze,mReptlaoilyAeecceoxupnetct to see? Smix ystsoorens'shlaodv1e0o0f%sppoartisc.iIpavtoiolunn: tEeaegrleand
atMuhlaiJfetownvpeohSnarednace:tgnsyhohu-qIaaagtoensfuggbrrimeiieicnoootncvraimeugkue-gta.S,nltnloyAwaplH5dybnnoali,OmletyfmiAbhwxfnLefiaenkloereToenietrnMnusbowddattgerfnrnhairtfailwlodveooeolilmirto,sfitJseeyvouaedriekrboHlrkbitsledgeflfoymfeOeonaehwM,rb’prrLyteypciorTr,mnaperouao;tgerbtaiaonfossotcno2rdseboprt0odneaaiidhJvctbmteirbske,enlri-yoellivaepolyaoenemntfusdy-rOuRypLTPeyCjaahaireavmposreofrseeeufS!brndrraatsi!eonthag.nay,IdlcW.gfaeasTtmrsectaesoJetxoxeitwusavanfuypfhaserlraSeFealtctaeTinp@herraeasdwnidhtece,aeakooRdWrreule?mtttnitsceWnartasweatltemali.scclcslyootohrifmleaclmBtnhlu.ouduirvrnnrTleeichnssohtroeur'exsnriete, s.
really shines a light on how seriously Thank you for giving back to the
he takes our Values and proves that he communities in which we live and work.
practices these values outside of the
Contributed by Elaine Hicks

HOLT organization. Alexandra says, “I am

hemospiltoayl’seecshialnledr scyosmtempawnyashbaavcekfoonrlionnee.
Aandodtithioernaisllya,dTmomiraBbaler.ry, Rental Fleet
Tc&TwCdaeyi:hlrTcllWeeahserc,tc5taeohao-nrnkLrSed?nouSyGonupowgnpruveodrygiraeotpyMwuMrm,iaoamadorrnriedatandeingeiennees,rawga-P.IvsSrtetovDrhiytnehFegniea,eerjflwodilyeblSstd,eraebirfpduevtittycoe Jeremy Kimball Michael Lawrence Jennifer McNew Mark Moeller
Regional Safety & Regional Mine Regional Regional Safety &
Safety Rep DOT Compliance Rep
Environmental Environmental
Rep -Senior Compliance Specialist

The hospital ran for 10 full days on HOLT’s Jannina Montano Manny Pantoja Denise Pena Ricky Wheeler
Regional Safety & Security Supervisor HR Generalist 2 Regional Safety &
backup geneDraotorypoowuehr, awvithebusiness as Environmental Rep Environmental Rep
usuaal cgonrdeuactinidg esuargfeoriersaansdtcoarriyn?g for
Gary Thomas, 40 Years of Service
patients. Send suggestions to
“This is caohnuvgeerssauticocness@s hstoolrtcyatth.caotmdefines Gary has served in many roles since he began his career Gary Thomas accepts his 40-
who we are as a company, and is a at HOLT in 1976, including service manager, sales year service award from David
great testimoEndiailtotorioaul Br ovaalrude:s,” said representative, and safety and environmental culture Treiber in June.
Tom MAincghoeltltei,AEllleenctricAPleoxwaenrdBreuasiTnruesjisllo representative. Gary also served as interim director for
ManaDgeebr-bSieanBoArnetnonio. “DEevneirsyeoWneieptelarsyed the safety and environmental culture team on many
a huOgescraorleCiennigceetrtoins g theStcehviellnerWs bilsaocnk occasions. Gary retired from his most recent position
up and running. It is team work like this as Southern Region safety representative, headquartered
that keepsWthrietecr:uSsthoemlleeyr Gcoamlbrianigthback,” he in the Corpus Christi office. Join us in thanking Gary
added. Design: LMW Design Group for his tremendous willingness and flexibility to step in
and help wherever necessary.
Key CaDlaemadiltinye for next issue:

In August, AleSxeapntdermabGearr1n5ica, Retail
Account Manage2r0-1S6aHnOLATnCtAoTnio,

123

conversations Feature Stories sepjtaenmuabreyr//foecbtroubaerry 20178

Remember the Brand best options for making improvements.
-Affordable discounts for workout classes
Health,Everyone has a personal brand that Wealth, and and local gyms.
Hapeople remember and equate to them – ppiness -Potlucks and contests featuring healthy
food with lots of fruits and vegetables.
it can be your personality, the way you
interact, your mood, or maybe the way By Cindy Stein,
yOouurdoruetsws.aTrhdeaspapmeeargaonecsefoarncdotmhepawnaiDeys.irector Total Wellness -Wellness workshops for all employees and
we present ourselves reflects on how our spouses.
customers and the general public -A Wellness Intranet site with a calendar
Apesrvcaeliuveeduesm. ployees, we all provide will help all of us increase our knowledge of events and Total Wellness articles in
Conversations.

sagtfaosrosgFbrwsirhseupoeennrfrnyoieleafrreeeaddmoarleanvannaadtenltHoeiiedttdcaoesowecjvhfotorasfsOtneeasaeaaie.tnlbcnrsnietlnoBlLodohnsleosoosfitTeuomwimgtmifwtupoctiirh,oweemc,rpaourpafefcu.ieiawcicnlrtfrrothpSksnhoi.aosheioeemoirsyTsnvt,rnrlmeuoeohdiiikwspcstmwmnruftaopoysesarsertttohirlppee’nhomosoatefuwneorrhciayfnwtvrsaengraemaati.staithmctkhntsachshtonilyteehnieoflteetooydiaatlIesdsrtrprnnieluaoyswnawepesdsnwtrypcreaeatyleodioesorohtrnnmotucmoleoevaepbtlsuccsgnukipuebtpguwecdeeomerrrryraentrseseeehenscbmsaotsewossea.eayriknts.tnrratrahhtihaW,eeiktoneavldaaenndteeitn about health and financial matters, explore -Group events in the community that
TwIhwjcoAhooahsuaeifbtplmvetrlrmepreoooterpinefaafeffatorkgrceasnrrelortlkyieiyrntcav,ioobanesbbTnernisgersoyl,gigatht,bea,einaevinownlbtldetnptWerhi,ltislayunhwleancsgakmlteldltlnenwiicatnavoeihoonnersw2erusavhtk0neghlPe1edvainara9anenotltdn,rtgdogHhwyodrrtdaiahOhyeartamreeiyhLablsaeTcHopectnrhmhtweCdOotacoeeestAtiLr.secTTeds fun ways to eat healthier, improve our level benefit local charities.
of physical fitness and more. Please encourage your coworkers and
The program is completely voluntary, but family to join in the fun. After all, what
I hope you will find activities that inspire better teamwork and support network
you to participate. For this coming year, could you have than the people you see
you will have access to the following: every day?

to-flCbooAowrorcaannasrndetseedidirrtosiiisrtnnerehegessnsi.mpsoteTl.lyfmoeefnpmmia:ntnea,Lannaainttnagtsclgid,einiainnEgplglcrmwdletuephedsbleatiltnorn,HigrepneOssrgsfLiegrTfcponolbnaaarrrtsga;hisennbeo,gdosmhtaitesottmoear:iccEhadloiinmfSnatbhobaoeuurgowororgeunushlito,ngatcyNihnhaotooidteuariuott’Hahltinclvestcisenhaeem,slenetiiedtnhcpaepc,onolaWmdussientddpeectiaeraontvslnrhtg.ehyarlomonpaupdnrogiondrfhlgmeyoHeiuconroattsfpmiaonplrmlgimsnottoehansrtiesison
campaign kick-off in January. I look
-ycAoluehauerantldothesrrseitesaknhadoswyseosutshrmeceunnretr,wewnbthhricaehnalwdthillanhdelp fooruwracrodmtopsahnayribnrgatnhdis sporothgraatmeawchithoyf oouu.r
standards and branding elements have facilities maintains a strong, consistent
brand at each of our locations. HOLT brand and presents a great first
been incorporated into the facility
design. We have also retrofitted most impression for visitors.
Except for Caterpillar corporate
of our existing locations with some or We would love to hear your thoughts.
all of these branding elements. If you have brand suggestions or ideas
direction, we historically have not had

Calling All Technicians!formalized HOLT branding guidelines.
To strengthen the HOLT brand, we Marketing will continue to work with please contact Joe Carreon, Corporate
Marketing Manager-San Antonio.
recently developed corporate brand our LMTs and with our facilities

standards that focus on our values, department on other ways to enhance Contributed by Joe Carreon
highlight our rich history, celebrate our
unique heritage, and acknowledge our
environmental efforts. We then Go Green with Walking
incorporated these brand standards into
a field guide for Local Management Do Your Part for the Environment

Teams (LMT) to use in managing their Did you know only five minutes of exercising outside
stores and our company brand.
WbraitnThdenPinesgwrtiezbxyrpeaoensrdtussirttnoaknchdenlaluprodduwss,ewdleeecvedeanloglsipsehted,amndersckhiallsndinisteh,etr4eascttvaehneempAluattnonyniocuSeuibanaoalonsbTte,Aetttoecnor?htmooWnodioawrhfsiolercgiotvhimneg pyHoeurOtisteLilofT-n!
bhrisatnoFdriiicnnaglaeimllesma,geenas,tnsanidndclatucodceinnOgt pskiaglinnaathgfeoo,r ma City for theSisiMmwpoulryklttianik-giDnwgheaeanwlyaeolkurocuFotmsiindeeabcalacsnk ciwnhsaiindtgheetotthhweoewrakyc. Syhoo,auirfnmycoiuned
all store locations. to win a $14,0a0re0strCessaedt, tUireTd,Vdr.ained, or just need some fresh air, take
a quick lap or two around the building. Your mind and
If you have been to one of our new body will thank you for it. 3.
stores such asTLaiktteletEhlemo, nVliincteorTiea,cohrWars entrance exam on @my Classroom beginning December
Texas First Rentals in San MarcosF,oitrims ore information, contact Robert King at x8893.

144

sjuelpyt/eamugbuesrt/o20ct1o6ber 2018 SerSvaifceetyANweawrdss conversations

Meet Jeff Stewart, Our New
Director of Safety & Environmental Culture

In June, HOLT JS: First and foremost, I look to prevent shops and facilities. HOLT employees
welcomed a new employee injury and incidents. I have can expect to see a group of safety
graciously been afforded the opportunity professionals committed to their well-
Director of to serve a cause greater than myself. I being and safety. We will demonstrate
Safety &
safet(y25aJ)enSsdsaenheAAanvltitolahnipo rofes2CSiEsni0tnuoe-Ivlnwyrtivuearaiaolrnr.rentgM(,.1vm,MJB0eJoei)eetacfsefSnsfhtfreataaiadnsenllAaAnvtoilnaiodteaataenmneakdvdmepedwllt,ooehieydplimlesicaewrpaecsotlsaeoorpdfmykeo(ePSt5cmneya)alssoftSao,riesaibnnatcenyindkllsyAiadBethnnywnametdousvaineteaEelihtronrnahyatpvhigpsinreeeroirrottnsiiaaoamltcteuoihnesvnltetyeotsda.l(10)ESrCbsiaianconu:ntmBdieEAlugdennmrrttkopoihatunayininrgoaithgnngefeaourrbusnso.hruaiaptbcsowtiuwootrin(tyk1Rsh5o.ya)TuaonSn.ue.ad.lrCnlwaeuAlmhosnotropudnlnsoioyaeneds
recently he served as the Vice President C: That sounds positive! What can the JS: My hobbies include golf and sharing
of Safety and Training for Basic Energy average HOLT employee expect to see? my son's love of sports. I volunteer and
Services and, prior to that, as Director of am an active leader in my church's
Environmental Health and Safety for JS: Initially, we will follow a boots-on- youth group and outreach ministries.
the-ground mentality by proactively
CWoanrvr(Aee5nrs)shSaClaetanyitoACninnhstoa:WnpJieaoeffs,twTeelxcaosm. eGtao(r1rH0e)tOtSCaLnoTuA!nnttroynmioefaonncguasgiinngg ownitbhD(1eao0innu)ngSryawvnEiosrAiricnbkktlfoseono,rinopcereasnednti,naonudArb(4r0a)hSaCjmeanoffEnArsentpaytoic.nnstoitoJeseawffarStt@ewhaorlttMca(a5att)r.tcSyoaEnmthA.enrtoendigoe
What are your first impressions?
Meet More of Our Safety Team
Jeff Stewart: I have been overwhelmed
by the kindness and hospitality shown
to me by everyone. The Values Based
Leadership is evident, and the genuine
appreciation and respect that the
employees and company have for one
another is admirable.
C: W(3e0Lk)enSeoaFwnoAsyntoteournaiore new to theA(j3ob0rb)a,ShbaaunmtAGnatornciioa Jeremy KSaimfetbOyam&llar GomMeizcRheageiolnLaal Mwirneence BobJeJnonrdiRfeaegnrioMnaclNew AmRbMergaoiorskneaMlMSoaaferetltilyne&rez
what are your priorities as the new safety Regional (20) SanEAnvnirtoonnmioental (D1O0T) SCoamnpAlinantoceniRoep
Environmen(t5a)l San Antonio Safety Rep
Rep -Senior Compliance Specialist

director?

Do you have
a great idea for a story?

Send suggestions to Jannina Montano Manny Pantoja Denise Pena Ricky Wheeler
[email protected] Regional Safety & Security Supervisor HR Generalist 2 Regional Safety &
Environmental Rep Environmental Rep

Mike Paxson
(5) San Antonio
Gary Thomas, 40 Years of ServiceM(1ic0h) aSealnMEAadnrtitotinoneirozial Board:
Jared Olenick Jonathan Perez Sherolyn Ruggs
(5) San Antonio (5) San Antonio (20) San Antonio

Michelle Allen Alexandrea Trujillo Gary has served in many roles since he began his career Gary Thomas accepts his 40-
Debbie Boren Denise Wieters at HOLT in 1976, including service manager, sales year serviDceavawidaWrdofrrsohmamDavid
Oscar Ceniceros Steven Wilson representative, and safety and environmental culture Treiber in(1J0u)nSea.n Antonio

Writer: Shelley Galbraith representative. Gary also served as interim director for
Design: LMW Design Group the safety and environmental culture team on many
occasions. Gary retired from his most recent position
as Southern Region safety representative, headquartered
Deadline for next issue: in the Corpus Christi office. Join us in thanking Gary
September 15

Robert ASnatno2tno0i1so6 HOLT CAT Eric Swellandefror his tremendPoauusl Twoirlrleinsgness and flexibJailmitiye tWoasttseopn in
(5) San (5) San Antonioand help wher(5e)vSearnnAencteosnsioary.
(5) San Antonio

125

conversations Feature Stories sepjtaenmuabreyr//foecbtroubaerry 20178

SJReteremefmaenmiaibeheCrAhtshahrefleoBsrrdaannWddin
EInvernyoonevhaastaipoernsonaCl boranndttehast t

people remember and equate to them –
iCtocnagnrabteulyaotiuornspteorsSotnefaalnitiye,Cthhearwleasy, Fyionuancial Marketing
iRnetperreascetn, tyaotiuver m1-SoaondA, onrtomniaoy,baendthJeerwemayiah Ashford, PSD
yWoauredhroeusss.eTTheechsnamicaeng-oIrevsinfogr, cwoinmnpearsnioefst.he first I AM
OHOurLTouIntwnaorvdataiopnpCeahraalnlecnegea!nSdtetfhaeniwe awyins the $5,000 prize
wfroemprHesOenLtTo, wurhsielelvJeesrermefilaehctissotnhehroewcipoiuenrt of the $5,000
cpuriszteofmroemrsHanOdLTthVeegnetunreersa.l public
perceive us.

For HOLT, first impressions occur when
someone walks into a store lobby or
service office or when they are greeted
by a sales or field service representative
on a job site. Since that first impression
is a lasting one, we want to ensure that
we do all we can to make sure our brand
reflects our company and provides that
great first impression.

Consistently managing the HOLT brand at each of our locations means developing common

shcjorbATEfdIsIdCaOrrwfoornneeutenoeruaixooeoaffpvbrcrnbaddmvftabcrmnreemiesemnosielcoe/in,cictndirtpvnaemdpgefraatrauitatparasnetihnrettlcl,eotpaarsspiednrynaemoiszfitdktrdnioluooyraebgnotodFHsineeo,icnordtntasvsdibenaoiwtnhonssrsiiCnCgv,hcrtsHnyelgeaaaoeg“aehtthadwa,gann,nneIunlOtRahttiwocniddooRrwbitedlttfiimiLpltufhhreaosrVPiectaa,lspeTtlahlroynhencseOwalpodnMiecuuogtldksrmlrHbrueeldleopopesqrcnieaarrie.cqvOceaoauna,raorolesiIariuoyonnkarcrPxn’dnwaLocmloepureclacvlrdttiiofeTysftnanigetioohlefittiaorEydpstnigeinnurhaspasinbninrxdaogyodetgtdrnaoaorcggtofseenvwuotatodeevrtlgxnteroateeelsnaduahuhhyclanbartg.mtesrldeenmeieitederuaneabdllos,ranonileeefcHc.eprdeeewnodtbdserenTnbtwleerO,odaiecthethcaaocCnereaecstanseaitLyreilushesh,dvdcTpscdsicSwio.ettoanuDthomfierngslmetAyfltveamonodqedenmoafrboacMsoddbluermaoisumtscalrleaefueeneciaeal’rtioanseasparutroinnnaeooencrintntiaaaderuigiidLda!kffodstslxr”irnmrnietytaMetntetppanrohshagmr.tsetaoaeaic.edeTeWxitnysrefl.osTeiessieiolvsogeensseraeefaepnmtpaftwnbis:hchnoneoLrdeionadrgilantltvawbtnswllteco,erodeotiaitacndEihthnnnllachmeseiltdtguonirionindostneuwtreiounnolegwreagersttmeefryhwstabolfsioeeegrcrfiomtnnitaifwonlthaantittestogce;edsin.eirdenbol,tkisohmshtmtywaithseonotaimotsocvhrt:eriecEadl iinmboCWiHfMIpaumafgoulrcOeyagenerpiaosrhtlLwcsrrikuaitNeeoTbeniosueomhtcdusibstroanietlaprohmvnddgcaanectinbnlnaMaeobyfsidncynoivrdttaJabeaortenpJannerotvaadiaoddniCiegennsascehtspiCdrortutaerror-haesg.aeSsrrorogrsotasrnereu.ytnenoshgootntAhaiunsootgnr,uan,etCttcasoghaoconroolhnlreriupsoasotgiito.odsfhrrfteoeitaearsutnss.ertt
hInigahlilgignhmteonutrwriitchhdheliisvteorriyn,gcaelleebgerantdeaoryurcustomer
uexnpieqruieenhceraintadglee,aadnindgaicnktnecohwnloeldoggey,oJuerremiah’s idea is
ethnev‘iHroOnLmTeTnetcahlneifcfioarntso.nWDeemthaennd’ app. Customers and PGeteroJ. HGolrt,eCeEOnanwd Geintehral MWanaaglerk, cionncgluded, “The
ienmcpolropyoereastceadnthuseesethberanppd tsotahnadvaeradsteicnhtnoician at their
afinfigeelrdtigpus.idWeitfhoirnLsoecoanl dMs,atnhaegceumsteonmter or employee IcnoDnreoovvaatYluiooenuoCfrDhPaylanlerantmgeficoisbryatbwheoienndgEecnrrfevualitreiovxeanmamnpdleeinnoifttieaxteincgutcihnagnogne.our
Tcaenamdiasg(nLoMseTa)ptrooublseeminwmithaonuatgainHgOthLTeirtechnician on
sittoer.eIns satneaddo, vuiractohemappapnaycberatinfided. HOLT technician can tHcoheasalurleepinsnDpctggaoeiendrfertmhopyiatmousafutoganyrilkvlioyncelueeneoaviwrbaensolvsotaoooonsibfcctley,eothttmtftoeoieveoros.e”?romgmmaoniaoninzduayttweoioshfnoioluifesregsxgoivreeirimnactigpspoiyenrootguapnolretus., teWaslnifed-dehtohpise
hbbWmaaonnvrriisaaesdisttwrnncohdotdderihmrnaiiiecnngmemanggpwloohueeissbonmxlteenripocmaateefahgn.tryeeeidtonosspun,strtstraooaaniqbnnnhdulddeceemlaalhsupcrteiddcilounpeisnnsn,rdsgewdtioaaepserlgviatgneceiinonmonlonsalteiepcgsf.eteoaTer,rphndrissovbciaalenvmirdebedeouttcceehratthan aCGASneSdorirdasiardavmbrpviAwieqtoecuiplesoudossvl,trniyMyiCrPcknaekawhtialsaTnvlrnysilkiihgal,eanslipottgdngwthiem;,hgoeMrhJtaraaiao2enrass-ttnewr,okhwLkdPneyiaeyo,tarolttSodrklafuAetcuirsrvohacEcoeMfuiecolounimoftmbiarnseunnil;didndaeetaE,,lt.egtibmoSsMhecaterreisacralj4nyvkrubn-eiuasDCccictngeiehoolenisdAarvdriepn-idesdneWudsge,degseRa$tt.Csoc5teSYooh0ghpwm;oe0ireoRuiocwaesniirrwtacaaifkm.lrhlayi.ersSaSidstyarn-ohsodlSed:,uaasFRinraifMrrinemycA, dhdaotnniaeauntkrarodidgencekiro,-;
aInllaswtoarredilnogcaJetiroemnsi.ah’s prize, Adam Bridgman, Partner, Other awards included Edinburg: Per Capita Highest Quantity of
IsTaHatofttneoOoeydxrlvoLaesieTunhssrayFVsehrunileeaerencvvsgrhtteerguelRiabrazoeseetifsnneiL,tdgnhtsieaatetatthlidslobsee.,uiofIn“EsrtTniolniShmesneaitcsosn,rslfcViiMAnthoiiecaNcuaalftlrDrlooectrnnroocagieeashepw,,talpoiaovtrtertofihosviinrenmndkottivoonanbtmioevoveabatptihiloviizwneelkeyterhfrues l Ideas submitted, and Corpus Christi: Per Capita Highest Quality
ideas.” ideas that made it through to the finals.

146


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