TR-Charlady

Basic skill needed for: CHARLADY

Task for Charlady ❑ to clean the ❑ to follow safety ❑ to ensure that she
rules during the provides good
territory according cleaning service in terms of
cleaing thoroughly
to schedule ❑ to follow safety
❑ to detect the places rules during the ❑ to detect the need
cleaning for more detergent
that need cleaning
❑ to assist her

collegues during the

cleaning process

Reading

On a daily basis the Charlady will
❑ read information on the cleaning supplies
❑ read the instructions
❑ identify lists of hazardous cleaning supplies
❑ read information about sideaffects of hazardous cleaning supplies
❑ read messages or logs from previous shifts
❑ read symbols and messages on dashboard

Regularly the Charlady will
❑ read information about what to do in case of poisoning
❑ chech the notes on cleanings logbook
❑ read information about change in the cleaning supplies
❑ read discrepancy reports
❑ read reports of any kind regarding her unit of cleaning
❑ read information about shifts
❑ read notifications about errors that should be avoided
❑ read work schedules

Occasionally Charlady will
❑ check the rules and regulations in the field
❑ read training materials and interactive learning programmes
❑ familiarize herself with new type cleaning supplies
❑ read information about advantages and disadvantages about using a specific product
❑ read the safety instructions and procedures for safe cleaning
❑ read the quality manual via internet
❑ read work-related information
❑ read regulations on specific cleaning methods

Writing

On a daily basis the Charlady will
❑ log his own shift
❑ register newly arrived cleaning supplies
❑ register orders from supervisors

Regularly the Charlady will
❑ log accidents and lack of cleaning supplies
❑ report on events to superiors
❑ write information tags for Lost and Found office
❑ write information/notice for other collegues

Occasionally Charlady will
❑ report and document damage to equipment or people
❑ report and document any accidents
❑ forward complaints about cleanliness to superiors
❑ write shortage of cleaning supplies
❑ write notes and memos in connection with personnel training

Oral skills

On a daily basis the Charlady will
❑ greet other collegues pleasantly
❑ announce newly cleaned areas
❑ give instructions and explanations to the other collegues
❑ answer questions from collegues or superiors
❑ communicate with collegues using internal communication devices
❑ ask for more neccessary equipments

Regularly the Charlady will
❑ report on problems while cleaning and ask for help
❑ resolve conflict with collegues
❑ deal with unforeseen accidents
❑ constructively handle criticism
❑ respond to special orders to clean diferent areas
❑ receive messages and instructions from superiors

Occasionally Charlady will
❑ communicate with supervisors regarding need for more information
❑ communicate with other collegues reagrding need for help
❑ deal with emergencies
❑ listen to training process on new procedures, rules and methods on cleaning with specific

supplies
❑ cooperative and talk with other partners in the training session
❑ attend the training sessions and be productive

Numeracy

On a daily basis the Charlady will
❑ check that cleaning supplies and other equipments are valid for use
❑ check payments
❑ check the amount of cleaning supplies used at the end of the shift
❑ calculate the demand for further cleaning supplies
❑ read and evaluate numerical information from the dashboard
❑ ensure that she sticks to the schedule

Regularly the Charlady will
❑ check her own paycheck
❑ log her own shift
❑ calculate when the shift changes
❑ check the area to be cleaned and determine the amount of cleaning supplies to be used for

cleaning

Occasionally Charlady will
❑ consider the amount of cleaning supplies exceeds the daily limit
❑ assess and report technical faults
❑ assess mission and further cleaning based on regulations on cleaning and rest periods

Digital skills

On a daily basis the Charlady will
❑ log her own shift digitally
❑ mark the areas as "cleaned/needs cleaning" digitally
❑ get directives from superiors digitally

Regularly the Charlady will
❑ provide accounts throught digital services
❑ read and use digital timesheets
❑ send messages to collegues or supervisors

Occasionally Charlady will
❑ document faults and accidents via internet/application
❑ document accidents digitally such as taking photos
❑ save the images as evidences
❑ use digital learning materials
❑ use digital training platforms
❑ update herlsef about latest regulations and safety rules
❑ fill in and send documents digitally

Critical thinking

On a daily basis the Charlady will
❑ asses the behaviour of supervisors and collegues
❑ use her logic and reasoning to identfy the strenghts and weaknesses of alternative solutions,

conclusions or approaches to problems
❑ analysing information and evaluating results to choose the best solution and solve problems
Regularly the Charlady will
❑ look for the best solution to solve problems or avoid them such as accidents
Occasionally Charlady will
❑ be in situations where you have to choose right and wrong

Media literacy

On a daily basis the Charlady will
❑ to achieve the ability to reach the information via tv, books, newspaper, video, cinema,

advertisements, internet, etc.
❑ to analyse messages in written and non-written from small to large formats to identify what is

right, what is wrong, what is extra or what is missing and what he actually needs
Regularly the Charlady will
❑ to evaluate the accuracy and reliablity of the message and transmite them
Occasionally Charlady will
❑ to create his own messages to express himself in an effective way