NO-Canteen Assistants

Basic skill needed for:
Canteen Assistants

Task for ❑ prepare hot and cold food ❑ keep track of the kitchen
canteen ❑ operate cash register
Assistants ❑ deal with customers and dining room
❑ order groceries and general ❑ do the cleaning and

goods dishwashing
❑ restock groceries

Reading

On a daily basis canteen assistant will read
❑ signs and symbols
❑ rosters and attendance lists
❑ messages from colleagues and management
❑ various posters
❑ product dates-stamps and use-by dates

Regularly canteen assistant will read
❑ product declarations
❑ information about foods
❑ recipes
❑ the management information letter
❑ instructions for the processing of food and operation of appliances
❑ order lists
❑ menus

Occasionally a canteen assistant will read
❑ HSE instructions for hygiene, fire etc.
❑ his/her own paycheck
❑ symbols and warning signs
❑ guidelines for the treatment of waste
❑ manuals for new equipment
❑ new or revised internal procedures
❑ work contracts and forms related to employment

Writing

On a daily basis a canteen assistant will
❑ write short messages to themselves or others
❑ fill in the cash register settlement

Regularly a canteen assistant will
❑ sign out, sign and certify forms
❑ order goods and fill in order forms
❑ sign on receipt of goods

Occasionally a canteen assistant will
❑ fill out forms for self-certification of illness, leave of absence, holidays
❑ write notes and papers in connection with training
❑ write the current menu

Oral skills

On a daily basis a canteen assistant will
❑ take orders from customers
❑ receive instructions from management or colleagues
❑ recommend dishes and explain the menu
❑ talk to customers and employees
❑ receive oral messages from colleagues and clients
❑ listen to and give oral reports

Regularly a canteen assistant will
❑ provide information about planned routines and menus for the week
❑ talk on the phone, receive and give messages
❑ talk to suppliers
❑ talk to colleagues about clients' wishes and orders
❑ talk to colleagues about social activities

Occasionally a canteen assistant will
❑ talk to colleagues and managers about his/her own work situation
❑ talk about training
❑ have a performance appraisal with his/her manager
❑ notify emergencies or accidents
❑ say if something is unclear
❑ notify illness and absence

Numeracy

On a daily basis a canteen assistant will
❑ count money when setting the cash register
❑ keep track of money given as change
❑ add, subtract, multiply and divide figures
❑ read simple recipes and follow these

Regularly a canteen assistant will
❑ fill in timesheets
❑ check his/her own paycheck
❑ convert between units of measurement
❑ adapt recipes and figure out the right amounts
❑ count and keep track of stock
❑ assess mixing ratio when using detergents
❑ read temperaturel and ensure that they are within the approved limits

Occasionally a canteen assistant will
❑ calculate his/her own tax or holiday pay
❑ make estimates of amounts when purchasing
❑ measure the amounts of ingredients when cooking
❑ check invoices

Digital skills

On a daily basis a canteen assistant will
❑ use digital cash registers
❑ fill in the information on digital cash settlement forms
❑ record time worked on electronic forms
❑ use a calculator
❑ use a scanner

Regularly a canteen assistant will
❑ use spreadsheets
❑ find updated recipes
❑ send emails
❑ check meetings or appointments
❑ find forms on the computer, on the Internet or intranet
❑ send and receive text messages

Occasionally a canteen assistant will
❑ find new recipes for nutritious food
❑ save recipes into folders
❑ check HSE procedures on the Internet
❑ use digital applications in training
❑ use standard office software
❑ submit online order lists

Critical thinking

On a daily basis a canteen assistant will
❑ understand their own role and responsibilities, and act if needed
❑ assess the behavior and need from customers
❑ observe all health and safety in a construction environment protocols
❑ use logic and reasoning to identify the strengths and weaknesses of alternative solutions,

conclusions or approaches to problems.
❑ analyzing information and evaluating results to choose the best solution and solve problems
❑ understanding the limits of their knowledge and skills
❑ speak to line managers about concerns

Regularly a canteen assistant will
❑ look to best solution and solve problems
❑ attend to and contribute at team meetings

Occasionally a canteen assistant will
❑ be in situations where you have to choose right or wrong
❑ reflect and record training needs

Media literacy

On a daily basis a canteen assistant will
❑ search for and find right information via TV, books, new papers, adds, Internet etc
❑ analyze messages and information, in written and non-written format, and able to identify what

is right, what is wrong, what is extra or what is missing and what he/she actually needs
❑ adhere to company policy in regard to social media
❑ observe confidentiality legislation in regard to sharing information

Regularly a canteen assistant will
❑ Consider if information weather food is healthy or not

Occasionally a canteen assistant will
❑ create his own messages to express himself in an effective way