TR-Clerk(Secretary)

Basic skill needed for: SECRETARY

Task for ❑ to arrange documents ❑ to follow ❑ to ensure that the
Clerk/Secretary protocols files are in
on time and as regarding organised, well-
documentation documented and in
accurately as possible rules proper order
❑ to assist with filing the

documents

Reading

On a daily basis the Clerk/Secretary will
❑ check documents and other files
❑ check the documentation numbers
❑ read orders and instructions on the documents accurately
❑ read updates on the documents
❑ identify the lists of documents and the instructions
❑ read information about the existing documents and link them to the new ones

Regularly the Clerk/Secretary will
❑ check the notes in the company's e-mail
❑ read the information about the changes that need to be done on the documents
❑ read discrepancy reports
❑ read messages about errors on the documents

Occasionally Clerk/Secretary will
❑ check the rules and regulations for the documentation process
❑ read training materials
❑ familiarize themselves with new adaptation of the documents
❑ read the secrecy instructions and procedures for receiving and delivering the documents
❑ read work-related information
❑ read regulations about misdocumentation

Writing

On a daily basis the Clerk/Secretary will
❑ register documents
❑ log in the online documentation system and respond them

Regularly the Clerk/Secretary will
❑ log technical problems and faults,
❑ report on events to superiors
❑ write information tags for other collegues from other departments

Occasionally Clerk/Secretary will
❑ report and document damage to the files and the online system
❑ report and document mispublished documents
❑ forward complaints from superiors
❑ write notes and assigments for further documentation

Oral skills

On a daily basis the Clerk/Secretary will
❑ greet collegues pleasantly
❑ ask for identity cards to confirm the documents
❑ give instructions and explanations to collegues
❑ answer questions from superiors and collegues
❑ communicate with collegues using internal communication equipment

Regularly the Clerk/Secretary will
❑ report on problems while documenting
❑ resolve conflicts with collegues
❑ deal with unforessen situations such as misdocumantation
❑ constructively handle arguments
❑ respond to special requests from supervisors and collegues
❑ receive messages and instructions from supervisors

Occasionally Clerk/Secretary will
❑ communicate with supervisors regarding more information and help
❑ deal with emergencies,
❑ exchange information about new procedures and rules
❑ cooperate and connect with other collegues
❑ attend meetings and be productive

Numeracy

On a daily basis the Clerk/Secretary will
❑ check the supplies and other equipments for documenting
❑ check payments
❑ calculate the demand for further documenting supplies
❑ read and evaluate numerical information from the dashboard
❑ ensure that he sticks to the schedule
❑ check the necessary documents and files whether they are valid
❑ check the validity of the documents
❑ check the cash versus the amount of money spent for the company

Regularly the Clerk/Secretary will
❑ check her own paycheck
❑ log her own shift
❑ calculate when the shift changes
❑ check the files to be documented and determine the amount of documentation supplies to be

used for it

Occasionally Clerk/Secretary will
❑ consider the amount of documeting supplies that exceeds the daily limit
❑ assess and report numerical faults
❑ assess mission and further documenting based on regulations on documenting
❑ calculate working and resting period

Digital skills

On a daily basis the Clerk/Secretary will
❑ log her own shift digitally
❑ mark the areas as "documented/needs documenting" digitally
❑ get directives from superiors digitally
❑ use digital signs to operate the company automation panel
❑ read the instruments on digital displays
❑ use digital cards to operate the company automation panel

Regularly the Clerk/Secretary will
❑ provide accounts throught digital services
❑ read and use digital timesheets
❑ send messages to collegues or supervisors
❑ fill in and send documents digitally
❑ save all the files online

Occasionally Clerk/Secretary will
❑ document faults and accidents via internet/application
❑ document accidents digitally such as deleting a file
❑ save the images as evidences
❑ use digital learning materials
❑ use digital training platforms
❑ update himself about latest regulations and safety rules
❑ log events during the shifts via internet
❑ document fault and the accidents to the app via internet
❑ take photos and document unexpected developments
❑ check new regulations about documenting process online
❑ fill in duties digitally
❑ use digital learning sources for training
❑ update himself on any news regarding documenting online

Critical thinking

On a daily basis the Clerk/Secretary will
❑ assess the behaviour of his working partners
❑ use his logic and reasoning to identify other possible endings/solutions to the problems
❑ use her logic and reasoning to identfy the strenghts and weaknesses of alternative solutions,

conclusions or approaches to problems
❑ alter his way of approaching to the problems
❑ analysing information and evaluating it to come up with a best solution in order to solve the

problems

Regularly the Clerk/Secretary will
❑ search for the best solution to solve a problem

Occasionally Clerk/Secretary will
❑ face the situations where he has to choose between right and wrong

Media literacy

On a daily basis the Clerk/Secretary will
❑ to achieve the ability to reach the information via tv, books, newspaper, video, cinema,

advertisements, internet, etc.
❑ to analyse messages in written and non-written from small to large formats to identify what is

right, what is wrong, what is extra or what is missing and what he actually needs

Regularly the Clerk/Secretary will
❑ to evaluate the accuracy and reliablity of the message and transmite them

Occasionally Clerk/Secretary will
❑ to create his own messages to express himself in an effective way