FP Fit Bit 10042018

Your fortnightly fitness tracker

“Good communication is
the bridge between
confusion and clarity”

“You may not be able to control every
situation and its outcome but you can control
your attitude and how you deal with it”

FP UK News This week - New This week - New
customer portal! product launches!

• All new orders; existing and new PostBase Econ
business will receive a link to register
with DiscoverFP in their welcome email PostBase Enterprise
generated by Service Director.
PostBase Office
• PostBase onwards, no legacy
machines. Germany!

• Convenience for our customers The German Bundesdruckerei and FP
seal the partnership with the
FP International News electronic company stamp.
Bundesdruckerei customers receive
• FP Mailing Solutions (USA) launched a signature cards and electronic seals in
new dealer loyalty programme “Club combination with the matching
Red” signature software from FP

• See their LinkedIn post for more details!

Trust Pilot Currently: 7.4
8End of Q2 target is
To date last week

• Customer Facing – For every 5* review, you will receive 1000 Aspire points (uncapped)
• Non customer facing – If overall company target is met, you will receive 3000 Aspire points.

Everyone’s job has a role to play in FP providing good service.

Engineer Leaderboard (up to March 23rd)

Position Name No. of calls Days worked Calls per day Top achiever
1 Tim 55 16.5 3.33

2 Stephen 44 15 2.93

3 Neil 49 17 2.88

Machine Refurbs (March 2018) Result
31
Machines Forecast 116
Mymail 25 49
PostBase Mini 140 5
PostBase 20 16
PostBase Feeder 5
Others 10

Up 5 seconds from Average wait Offered vs. calls
last newsletter time answered

29 seconds 1861 vs.

1900

Call avoidance (This 229
means resolving
issue on the first Call handler of
phone call!) the week

164 Sammie

Retentions Top achiever

9000

8000

7000

6000

5000

4000

29%3000

2000

1000 £2,561.00

0
SV (£) 34% £0

(£)SV£3,099.00

Top achiever

Consumables

30000

20000

10000 13% 23% 16% 18% 12%
0
£3,134.80 £7,022.40 £3,894 4,297.00 £3,730

Rental Comms + PS Franchise

Credit notes Credit notes (Year on year)

£35,500 294
£35,000
£ £34,500
£34,000
£33,500 229
£33,000
£32,500 Mar-18
£32,000

Mar-17

Value

A large amount of our credit notes at the moment are made up of those “generated in error”

This is made up of things like; not stopping contracts on time, mis-selling contracts, invoicing the wrong account, ink not
being sent, charging for maintenance, incorrect rate change etc.

Ensure your processes are being carried out accurately to have a positive impact on the number of credit notes!

Commercial Account Managers Top achiever

20,000 0 32% 27% Top achiever
15,000 Leah 4% 6,466
10,000 5,313 6% 6% 14%
742 Charli
5,000 RFQ
0

Linda Lindsey

Achieved to date New Business

Public Sector Account Managers Top achiever 35
30
50,000 Units25 65%
40,000 20 9%
30,000 20% 50% 15 17%
20,000 10 6%
10,000 3,979 9,950
5
0 Rob S 0

Rob W

Achieved to date

Top achiever NBD Website

SOHO Account Managers

40,000

30,000 52% 21% 7%
20,000
10,000 12,913 5,195 1,727

0 Ellie Alec Stacey

Achieved to date

Charities

Getting to know you Aaron! (FP Support)

• What celebrity would you rate as a perfect 10? Justin Timberlake
• Favorite radio station? Kiss/Kisstory
• Favorite sport? Rugby
• What’s the best type of cheese? Red Leicester
• How do you feel about putting pineapple on pizza? Hawaiian Pizza only
• Name something on your bucket list? Skydiving
• Football team? Not interested
• At which store would you like to max-out your credit card? Don’t like

shopping!

Fun fact: Aaron went all out with the free breakfast for hitting the

Q1 trust pilot target and ordered:
Egg, Bacon, Sausage, Large Burger, Onions, Chips & Baked beans!!

Kyle enjoyed his Leah Hamill &
burger so much – Mark
he slept with it!
celebrated the
announcement

of their first
baby, due on
October 9th.
Congratulations
from all of FP!

Rob We wish Ash a Happy 27th
celebrates 10 Birthday!
years at FP!
Mr B Joke: What is
Well done Big, Red and looks
Rob like a Bucket?
A Big Red Bucket
Sales Supports new employee!

FP Vision ACT Strategy

Mission Attack in core business (grow market share)
Accompany the customer (develop new
Our vision is to be the preferred supplier of mailing solutions and services to aid the customer along
solutions to the UK market; providing superior products the way)
and offering exceptional service and support to our Transform FP to an enlarged business (develop
customers through our company organization and its new business segments)
associated sales channels.

FIT

Sustainable profitability through customer focus
and excellent processes (good relationships,
communication, happy employees and knowing
who we are)