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Published by Circle of Care, 2018-03-19 12:31:01

Circle of Care Strategic Plan 2017-2020

Improving quality of life
for people in our community

2017-2020
Strategic Plan

A Message from our Board Chair and CEO

Strategy succeeds or fails based on how well as we did ten years ago. It became clear to us that
leaders embed strategic thinking into day-to-day Circle of Care’s direction must entail strategic areas
operations. It is about asking the right questions of focus with an additional emphasis on revision.
and fostering the right discussions with teams It is time for us to ReDefine Quality Care, ReAlign
across all levels of the organization. Operational Excellence, ReConnect in Partnerships
and with the Community at large, and Reinvest for
As we set out to develop our three-year Strategic Plan, Growth and Innovation.
we knew we needed a roadmap for success that would
also align with the Vision, Mission and Values we share Circle of Care is looking to the future. We will remain
with Sinai Health System. We were also mindful of flexible as home and community care evolves and
Ontario’s transitioning health care landscape as the continue to deliver the best care possible. Please
LHINs take on new roles and responsibilities and join us on this exciting journey.
community care continues to expand in response
to a rapidly aging population. In order to meet the Allan Rudolph Carey Lucki
increasingly complex health care needs of our clients Chair, Board of Directors CEO, Circle of Care and
and their caregivers, we recognized that incorporating Circle of Care, VP, Sinai Health System
their voices through co-designed care plans would be Sinai Health System
integral to future success.

Our health care sector has reached a critical juncture
regarding sustainability and we cannot do things

Sinai Health System: Where Care Connects Lunenfeld-Tanenbaum Bridgepoint
Research Institute Active
In 2015, Circle of Care became part of Sinai Health Healthcare
System – four unique organizations that came together
to build a seamless continuum of care. By joining Mount Sinai
together with Bridgepoint Active Healthcare, Mount Hospital
Sinai Hospital and the Lunenfeld-Tanenbaum Research
Institute, we are leveraging the power of connections
to create a better experience that centres around
patients, their families and their health goals.

Vision Circle of Care

Canada’s leading integrated health system, pushing
the boundaries to realize the best health and care
from healthy beginnings to healthy aging for people
with complex health needs.

Mission Values

Sinai Health System delivers exceptional care in Person-centred care
hospital, community and home, focusing on the Excellence
health conditions with the greatest impact on the Accountability
overall health of the population. We discover and Collaboration
translate scientific breakthroughs, develop practical Equity
health solutions, educate future clinical and scientific Innovation
leaders, and lead efforts to eliminate health inequities.

Circle of Care Strategic Plan 2017-2020

Strategic Priorities

ReDEFINE

Quality Care

Our priorities ReCONNECT Compassionate
reflect a People
commitment to Community &
transforming the Delivering
delivery of care Partnerships Exceptional
to better meet the
needs of clients Care ReALIGN
and caregivers.
Operational

Excellence

ReINVEST

Growth & Innovation

ReCONNECT ReDEFINE

Community & Partnerships Quality Care

• Leverage connections across SHS to improve • Incorporate client perspective in all facets of
the client experience care delivery

• Foster strategic alliances to support healthier • Enhance quality through integration of best
populations practices

• Advocate for clients and caregivers through • Strengthen our health and safety-driven
community outreach and donor engagement culture

ReALIGN ReINVEST

Operational Excellence Growth & Innovation

• Optimize operational processes through • Recruit and retain top talent through a
automation and process improvement supportive learning culture

• Achieve performance excellence through • Develop leading-edge and responsive client-
analytics and evidence-informed decisions centred services

• Consistently deliver on funded commitments • Drive transformative technology solutions

Circle of Care Strategic Plan 2017-2020

It’s good to be home.

Circle of Care, part of Sinai Health System, is a leading not-for-profit home care provider
for individuals living in the Greater Toronto Area. Staff and volunteers help simplify
everyday life for more than 13,000 clients and their families each year, helping them
preserve their independence and live comfortably at home.

Our Programs & Services

Personal Support Transportation Volunteer Meals on
& Homemaking Services Wheels

Exercise Adult Day Caregiver Holocaust
and Falls Program for Support Survivor
Prevention Seniors with Support
Classes
Dementia Accredited by:

Circle of Care
4211 Yonge Street, suite 401
Toronto, ON M2P 2A9
416-635-2860
circleofcare.com

Funded by:


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