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Published by gawayne.s.beckford, 2019-06-12 11:26:54

Course Catalog

Content Course Catalog

COPYRIGHT © ONE ON ONE EDUCATIONAL SERVICES LIMITED


POWERED BY:

COPYRIGHT © ONE ON ONE EDUCATIONAL SERVICES LIMITED


TABLE OF CONTENT

CONSTRUCTION SAFETY (See pages 1-3) Electrical Safety in the Laboratory
Caught-In/Between Hazards in Construction Flammables & Explosives in the Laboratory
Environments Handling Compressed Gas Cylinders in the Laboratory
Crane Safety in Construction Environments Laboratory Ergonomics
Electrocution Hazards in Construction Part I Laboratory Hoods
Electrocution Hazards in Construction Part II Orientation to Laboratory Safety
Eye Safety in Construction Environments Planning for Laboratory Emergencies
Fall Protection in Construction Environments Preventing Contamination in the Laboratory
First Aid in Construction Environments Safe Handling of Laboratory Glassware
Hand & Power Tool Safety in Construction Environments Safety Showers & Eye Washes in the Laboratory
Hand, Wrist & Finger Safety in Construction
Environments REGULATORY COMPLIANCE (See pages 13-15)
Hazard Communication in Construction Environments Aerial Lifts in Industrial and Construction Environments
Asbestos Awareness
GENERAL SAFETY (See pages 4-6) Bloodborne Pathogens in Commercial and Industrial
Accident Investigation Facilities
Arc Flash Bloodborne Pathogens in First Response Environments
Back Safety in Industrial Environments Bloodborne Pathogens in Healthcare Facilities
Back Safety in O ce Environments Con ned Space Entry
Computer Workstation Safety DOT HAZMAT Safety Training
Con ict Resolution in Industrial Facilities DOT In-Depth HAZMAT Security
Con ict Resolution in the O ce Emergency Planning
Dealing with Drug and Alcohol Abuse... for Employees HIPAA Rules and Compliance
Dealing with Drug and Alcohol Abuse... for Managers
and Supervisors CUSTOMER SERVICE (See pages 16-18)
Dealing With Hazardous Spills Customer Service: 02. Helping Customers Increase
Income
HAZWOPER (See pages 7-9) Front Desk Customer Service: 01. Etiquette and
Accidental Release Measures & Spill Cleanup Procedures Presentation
Dealing with the Media in Emergency Situations Front Desk Customer Service: 02. Check-in and
Decontamination Procedures Check-out
Electrical Safety in HAZMAT Envrionments Front Desk Customer Service: 03. Communicating with
Exposure Monitoring & Medical Surveillance Guests
Handling Hazardous Materials Front Desk Customer Service: 04. Telephone Techniques
HAZMAT Labeling Front Desk Customer Service: 05. Handling Upset Guests
HAZWOPER Con ned Space Entry Front of the House: 01. Introduction to Restaurants
HAZWOPER Fire Prevention Front of the House: 02. Greeting and Seating Guests
HAZWOPER Heat Stress Front of the House: 03. Interacting with Guests:
Fundamentals
LABORATORY SAFETY (See pages 10-12) Front of the House: 04. Interacting with Guests: Special
Circumstances
Front of the House: 05. Interacting with Guests: Di cult
People


CONFLICT MANAGEMENT (See pages 19-21) Evade Trick Questions at Meetings
Con ict Management: Con ict Process Identify Your Communication Styles
Con ict Management: Maintaining Self-control Successfully Adapting Your Message
Con ict Management: Special Situations Prepare for a win-win negotiation
Con ict Management: Unavoidable Truths Communicating E ectively
Keep Your Cool: Attitude Communicating on the Phone
Keep Your Cool: Control Three Routes To Good Communication
Keep Your Cool: Signs
Keep Your Cool: Truths HOSPITALITY (See pages 32-34)
Keep Your Cool: Venting Back of the House: 01. Introduction to Restaurant
Stress Management: Avoidable Stress Cuisine
Back of the House: 02. Making the Menu
FINANCE (See pages 22-23) Back of the House: 03. Making the Menu: Presentation
Budgeting Essentials: Budget Reporting Back of the House: 04. Kitchen Safety
Budgeting Essentials: Budgeting Expenses Back of the House: 05. Knife Safety
Budgeting Essentials: Budgeting Revenue Back of the House: 06. Food Safety Plans
Budgeting Essentials: What is Budgeting Food and Beverage: 01. In-Room Dining
Budgeting Essentials: Zero Based Budgeting Food and Beverage: 02. Alcohol Basics
Cost of Sales: COGS Food and Beverage: 03. Food Safety Plans
Cost of Sales: Discounts Food Safety - Food Safety for Food Handlers
Cost of Sales: Inventory
Expenses: Controllable and Uncontrollable Expenses EdX Courses (See pages 35-36)
Expenses: Direct and Indirect Expenses Manufacturing Systems I
Manufacturing Systems II
LEADERSHIP (See pages 24-28) Manufacturing Process Control I
Individual Listening Skills Manufacturing Process Control II
Communicating Persuasively Supply Chains for Manufacturing I
Con ict Management Supply Chains for Manufacturing II
Developing Diverse Teams Operations Management
Ethics for Managers Marketing Analytics: Products, Distribution and Sales
Pillars of Leadership: 01. Growth Innovation: From Plan To Product
Pillars of Leadership: 02. Purpose
Pillars of Leadership: 03. Communication
Pillars of Leadership: 04. Letting Go
Pillars of Leadership: 05. Stewardship

COMMUNICATION (See pages 29-31)

COPYRIGHT © ONE ON ONE EDUCATIONAL SERVICES LIMITED


INTRODUCTION

One on One Educational Services is a limited-liability
company, located in Kingston, Jamaica. The company
designs, develops, and markets instructional products and
services to meet the learning and development needs of:
• Educational Institutions
• Government Organizations
• Non-governmental Organizations
• Private Sector businesses and enterprises.
Since its inception in 2013, One on One Educational Services
as an e-Learning Service provider has secured key
partnerships, investments, and evolution of its propriety
software making it uniquely positioned for rapid scaling.
The company has long-term deals with the region's leading
telecom provider, Flow, and the Caribbean Examination
Body, CXC, to empower more than 1,000,000 Caribbean
nationals to bridge the digital divide and learn and take their
exams online, laying the foundation for rapid skills
acquisition for a number of subject areas and business skills.
We are committed to high quality instructional design and
educational new media development, that’s facilitates the
delivery of digital programmes, courses, and learning
objects for the distance education, distributed learning, and
e-learning markets.

WELCOME TO ONE ON ONE’S E LEARNING
CONTENT COURSE BROCHURE!


TMREAITNHINOGDDOELLIVOEGRYY

Our E-learning courses are creative, interactive and relevant
sessions ensure participants are actively engaged from the
outset, ready to apply what they have learnt as soon as they are

back at their desks. Each training programme uses a
combination of instruction, worked examples, multimedia, and

case studies which embeds the practical application of our
course principles.

Each participant will be encouraged to challenge existing
methodology as a starting point to positively a ect processes
and procedures in their own workplace. This in turn adds value
by providing the platform for participants to engage with their
peers providing informed opinion and valuable input to future
professional decisions. Our hands-on scenario-based approach
enables brainstorming, creative thinking and deep embedded

learning to take place.


POWERED BY


SCAOFNESTTYRUCTION

OVER 170+ SAFETY
TRAINING TOPICS,
ANYTIME,
ANYWHERE.


CONSTRUCTION SAFETY

Caught-In/Between Hazards in Crane Safety in Construction Electrocution Hazards
Construction Environments Environments in Construction Part - I

One on One’s interactive course on One on One’s interactive course on Crane The rst in a two-part series on
Caught-In/Between Hazards in Construction Safety in Construction Environments points electrocution hazards, One on One’s
Environments provides the information out to employees that over 90% of interactive course on Electrocution Hazards
employees need to recognize the crane-related accidents are caused by In Construction Environments Part I… Types
caught-in/between hazards that are human error... and that they are the key to of Hazards and How You Can Protect
associated with construction tasks and preventing these incidents. Using a Yourself discusses the major types of
avoid them before accidents happen. Using powerful combination of audio, full-motion electrocution hazards, and how employees
a powerful combination of audio, video, text and colorful graphics, this course can protect themselves from electrical
full-motion video, text and colorful provides the most cost-e ective safety and hazards and electrocution in construction
graphics, this course provides the most regulatory compliance training available environments. Using a powerful
cost-e ective safety and regulatory today. The course is divided into a number combination of audio, full-motion video,
compliance training available today. The of logical sections so information is easily text and colorful graphics, this course
course is divided into a number of logical understood... and retained. provides the most cost-e ective safety and
sections so information is easily Course Length: 30 minutes regulatory compliance training available
understood... and retained. today. The course is divided into a number
Course Length: 45 minutes of logical sections so information is easily
understood... and retained.
Course Length: 45 minutes

Electrocution Hazards Eye Safety Fall Protection
in Construction Part - II in Construction Environments in Construction Environments

The second in a two-part series on One on One’s interactive course on Eye One on One’s interactive course on Fall
electrocution hazards, One on One’s Safety in Construction Environments Protection in Construction Environments
interactive course on Electrocution Hazards provides employees with the information provides the information employees need
In Construction Environments Part II… they need to recognize and avoid eye to work safely when they are o the ground,
Employer Requirements discusses the major hazards that they can encounter on a job and satis es the major training
types of electrocution hazards, and how site. Using a powerful combination of audio, requirements in the OSHA Standard on Fall
employees can protect themselves from full-motion video, text and colorful Protection. Using a powerful combination
electrical hazards and electrocution in graphics, this course provides the most of audio, full-motion video, text and colorful
construction environments, as well as cost-e ective safety and regulatory graphics, this course provides the most
employers' responsibilities in these areas. compliance training available today. The cost-e ective safety and regulatory
Using a powerful combination of audio, course is divided into a number of logical compliance training available today. The
full-motion video, text and colorful sections so information is easily course is divided into a number of logical
graphics, this course provides the most understood... and retained. sections so information is easily
cost-e ective safety and regulatory understood... and retained.
compliance training available today. The
course is divided into a number of logical
sections so information is easily
understood... and retained.

Course Length: 45 minutes Course Length: 30 minutes Course Length: 30 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

2. Visit us at 1on1lms.com for more information!


CONSTRUCTION SAFETY

First Aid Hand & Power Tool Safety Hand, Wrist & Finger Safety
in Construction Environments in Construction Environments in Construction Environments

One on One’s interactive course on First Aid One on One’s interactive course on Hand & One on One’s interactive course on Hand,
in Construction Environments discusses Power Tool Safety in Construction Wrist & Finger Safety in Construction
what employees should do and not do Environments discusses hand and power Environments reviews the hand, wrist and
when someone is sick or injured, and how to tool hazards, and show employees the
determine when they should call for equipment and safe practices they can use nger hazards that employees may
emergency assistance. Using a powerful to prevent injuries on a job site. Using a encounter on a job site, and show them the
combination of audio, full-motion video, powerful combination of audio, full-motion equipment and safe work practices they can
text and colorful graphics, this course video, text and colorful graphics, this course use to prevent injuries. Using a powerful
provides the most cost-e ective safety and provides the most cost-e ective safety and combination of audio, full-motion video,
regulatory compliance training available regulatory compliance training available text and colorful graphics, this course
today. The course is divided into a number today. The course is divided into a number provides the most cost-e ective safety and
of logical sections so information is easily of logical sections so information is easily regulatory compliance training available
understood... and retained. understood... and retained. today. The course is divided into a number
of logical sections so information is easily
understood... and retained.

Course Length: 30 minutes Course Length: 30 minutes Course Length: 30 minutes

Hazard Communication
in Construction Environments

'One on One’s interactive course on Hazard
Communication in Construction
Environments both introduces employees
to the Hazard Communication regulations
and provides training on the various groups
of chemicals found in the construction
environment. Using a powerful
combination of audio, full-motion video,
text and colorful graphics, this course
provides the most cost-e ective safety and
regulatory compliance training available
today. The course is divided into a number
of logical sections so information is easily
understood... and retained.

Course Length: 45 minutes
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 3.


GSAEFNEETRYAL

ALL TOPICS
AVAILABLE IN
ENGLISH AND
SPANISH.


GENERAL SAFETY

Accident Investigation Arc Flash Back Safety
in Industrial Environments

One on One interactive course on Accident One on One’s interactive course on Arc One on One's interactive course on Back
Investigation provides employees with the Flash focuses on what arc ash is, its hazards Safety in Industrial Environments discusses
information they need to understand the and how employees can avoid it on the job. situations that can lead to back injuries and
goals of an accident investigation, the Using a powerful combination of audio, what employees can do to avoid them…
process itself, and how they can participate full-motion video, text and colorful both at work and at home. Using a powerful
in the process to help make their workplace graphics, this course provides the most combination of audio, full-motion video,
safer. Using a powerful combination of cost-e ective safety and regulatory text and colorful graphics, this course
audio, full-motion video, text and colorful compliance training available today. The provides the most cost-e ective safety and
graphics, this course provides the most course is divided into a number of logical regulatory compliance training available
cost-e ective safety and regulatory sections so information is easily today. The course is divided into a number
compliance training available today. The understood... and retained. of logical sections so information is easily
course is divided into a number of logical understood... and retained.
sections so information is easily
understood... and retained.

Course Length: 30 minutes Course Length: 30 minutes Course Length: 30 minutes

Back Safety in O ce Computer Workstation Safety Con ict Resolution
Environments in Industrial Facilities

One on One’s interactive course on Back One on One’s interactive course on One on One’s interactive course on Con ict
Safety in O ce Environments discusses Computer Workstation Safety reviews the Resolution in Industrial Facilities discusses
situations that can lead to back injuries and safe use of computers, and o ers practical the techniques and strategies that can be
what employees can do to avoid them… solutions to many potential problems. Using used to limit the damage and disruption
both at work and at home. Using a powerful a powerful combination of audio, con ict can sometimes cause in the
combination of audio, full-motion video, full-motion video, text and colorful workplace. Using a powerful combination of
text and colorful graphics, this course graphics, this course provides the most audio, full-motion video, text and colorful
provides the most cost-e ective safety and cost-e ective safety and regulatory graphics, this course provides the most
regulatory compliance training available compliance training available today. The cost-e ective safety and regulatory
today. The course is divided into a number course is divided into a number of logical compliance training available today. The
of logical sections so information is easily sections so information is easily course is divided into a number of logical
understood... and retained. understood... and retained sections so information is easily
understood... and retained.

Course Length: 30 minutes Course Length: 30 minutes Course Length: 30 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 5.


GENERAL SAFETY

Con ict Resolution in the Dealing with Drug & Dealing with Drug &
O ce Alcohol Abuse for Employees Alcohol Abuse for

One on One’s interactive course on Con ict One on One's interactive course on Dealing Managers and Supervisors
Resolution in the O ce discusses the with Drug and Alcohol Abuse... for
techniques and strategies that can be used Employees discusses the hazards of One on One's interactive course on Dealing
to limit the damage and disruption con ict substance abuse, how employees can avoid with Drug and Alcohol Abuse... for
can sometimes cause in the workplace. them and what they can do to help keep Managers and Supervisors discusses drug
Using a powerful combination of audio, their workplace drug and alcohol-free. and alcohol abuse, the damage it causes to
full-motion video, text and colorful Using a powerful combination of audio, workers and the businesses that employ
graphics, this course provides the most full-motion video, text and colorful them, and what should be done to create
cost-e ective safety and regulatory graphics, this course provides the most and maintain a drug and alcohol free
compliance training available today. The cost-e ective safety and regulatory workplace. Using a powerful combination
course is divided into a number of logical compliance training available today. The of audio, full-motion video, text and colorful
sections so information is easily course is divided into a number of logical graphics, this course provides the most
understood... and retained. sections so information is easily cost-e ective safety and regulatory
understood... and retained. compliance training available today. The
course is divided into a number of logical
sections so information is easily
understood... and retained.

Course Length: 30 minutes Course Length: 30 minutes Course Length: 30 minutes

Dealing With Hazardous Spills

One on One's interactive course on Dealing
with Hazardous Spills helps workers
understand the hazards that can be
associated with HAZMATs and the cleanup
procedures that can mitigate them. Using a
powerful combination of audio, full-motion
video, text and colorful graphics, this course
provides the most cost-e ective safety and
regulatory compliance training available
today. The course is divided into a number
of logical sections so information is easily
understood... and retained.

Course Length: 30 minutes
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.
6. Visit us at 1on1lms.com for more information!


HAZWOPER

EITHER WITH ONE OFF
TOPIC OR A COMPLETE
HAZMAT LIBRARY,

WE HAVE YOU
COVERED


HAZWOPER

Accidental Release Measures Dealing with the Media Decontamination Procedures
& Spill Cleanup Procedures in Emergency Situations

One on One’s interactive course on One on One’s interactive course on Dealing One on One’s interactive course on
Accidental Release Measures & Spill with the Media in Emergency Situations is Decontamination Procedures is designed to
Cleanup Procedures is designed to help designed to help facilities comply with help facilities comply with OSHA's
facilities comply with OSHA's HAZWOPER OSHA's HAZWOPER regulation (29 CFR HAZWOPER regulation (29 CFR 1910.120).
regulation (29 CFR 1910.120). As part of 1910.120). As part of these regulations, As part of these regulations, there are
these regulations, there are varying there are varying requirements for varying requirements for employee training,
requirements for employee training, employee training, depending on an depending on an employee's speci c level
depending on an employee's speci c level employee's speci c level of involvement of involvement with hazardous materials.
of involvement with hazardous materials. with hazardous materials. This course The course helps employees understand
The Course discusses the plans and instructs employees on the proper ways of how to reduce or eliminate potential
procedures necessary to safely contain and interacting with the media during an exposure to hazardous materials in their
cleanup a hazardous materials spill. Using a emergency situation. Using a powerful work environments. Using a powerful
powerful combination of audio, full-motion combination of audio, full-motion video, combination of audio, full-motion video,
video, text and colorful graphics, this course text and colorful graphics, this course text and colorful graphics, this course
provides the most cost-e ective safety and provides the most cost-e ective safety and provides the most cost-e ective safety and
regulatory compliance training available regulatory compliance training available regulatory compliance training available
today. The course is divided into a number today. The course is divided into a number today. The course is divided into a number
of logical sections so information is easily of logical sections so information is easily of logical sections so information is easily
understood... and retained. understood... and retained. understood... and retained.
Course Length: 45 minutes Course Length: 45 minutes Course Length: 30 minutes

Electrical Safety in Exposure Monitoring & Handling Hazardous Materials
HAZMAT Envrionments Medical Surveillance

One on One’s interactive course on Electrical One on One’s interactive course on Exposure One on One’s interactive course on Handling
Safety in HAZMAT Environments is designed to Monitoring & Medical Surveillance is designed to Hazardous Materials is designed to help facilities
help facilities comply with OSHA's HAZWOPER help facilities comply with OSHA's HAZWOPER comply with OSHA's HAZWOPER regulation (29
regulation (29 CFR 1910.120). As part of these regulation (29 CFR 1910.120). As part of these CFR 1910.120). As part of these regulations, there
regulations, there are varying requirements for regulations, there are varying requirements for are varying requirements for employee training,
employee training, depending on an employee's employee training, depending on an employee's depending on an employee's speci c level of
speci c level of involvement with hazardous speci c level of involvement with hazardous involvement with hazardous materials. The course
materials. The course helps employees materials. The course... part of the HAZWOPER discusses the nature and behavior of hazardous
understand the hazards of uncontrolled energy in Annual Retraining Series... discusses various types chemicals, and how to reduce or eliminate
hazardous materials environments, and how to potential exposure to hazardous materials in their
reduce or eliminate these potential hazards. Using oLforeemxposiuprseummonitoring equipment and work environments. Using a powerful
a powerful combination of audio, full-motion combination of audio, full-motion video, text and
video, text and colorful graphics, this course techniques. The course reviews the concept of colorful graphics, this course provides the most
provides the most cost-e ective safety and medical surveillance and how it is used to cost-e ective safety and regulatory compliance
regulatory compliance training available today. evaluate the health of anyone who regularly training available today. The course is divided into
The course is divided into a number of logical works around hazardous materials. Using a a number of logical sections so information is
sections so information is easily understood... and powerful combination of audio, full-motion video, easily understood... and retained.
retained text and colorful graphics, this course provides
the most cost-e ective safety and regulatory
compliance training available today. The course is
divided into a number of logical sections so
information is easily understood... and retained.

Course Length: 30 minutes Course Length: 45 minutes Course Length: 45 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

8. Visit us at 1on1lms.com for more information!


HCAOZNWSTORPUECRTION SAFETY

HAZMAT Labeling HAZWOPER Con ned HAZWOPER Fire Prevention
Space Entry

One on One’s interactive course on HAZMAT One on One’s interactive course on One on One’s interactive course on
Labeling is designed to help facilities comply HAZWOPER Con ned Space Entry is HAZWOPER Fire Prevention is designed to
with OSHA's HAZWOPER regulation (29 CFR designed to help employees understand help facilities comply with OSHA's
1910.120). As part of these regulations, there how to reduce or eliminate potential HAZWOPER regulation (29 CFR 1910.120).
are varying requirements for employee exposure to hazardous materials in con ned As part of these regulations, there are
training, depending on an employee's speci c space work environments as required by varying requirements for employee training,
level of involvement with hazardous materials. OSHA's HAZWOPER regulation (29 CFR depending on an employee's speci c level
The course helps employees understand 1910.120). As part of these regulations, of involvement with hazardous materials.
di erent labeling systems and how to use there are varying requirements for This course helps employees understand
these systems to reduce or eliminate potential employee training, depending on an the hazards of re when combined with
exposure to hazardous materials in their work employee's speci c level of involvement hazardous materials. Using a powerful
environments. Using a powerful combination with hazardous materials. Using a powerful combination of audio, full-motion video,
of audio, full-motion video, text and colorful combination of audio, full-motion video, text and colorful graphics, this course
graphics, this course provides the most text and colorful graphics, this course provides the most cost-e ective safety and
cost-e ective safety and regulatory provides the most cost-e ective safety and regulatory compliance training available
compliance training available today. The regulatory compliance training available today. The course is divided into a number
course is divided into a number of logical today. The course is divided into a number of logical sections so information is easily
sections so information is easily understood... of logical sections so information is easily understood... and retained.
and retained. understood... and retained. Course Length: 45 minutes
Course Length: 45 minutes
Course Length: 45 minutes

HAZWOPER Heat Stress

One on One’s interactive course on
HAZWOPER Heat Stress is designed to help
facilities comply with OSHA's HAZWOPER
regulation (29 CFR 1910.120). As part of these
regulations, there are varying requirements
for employee training, depending on an
employee's speci c level of involvement with
hazardous materials. The course helps
employees understand the need to guard
against heat-related illnesses and what steps
they can take to protect themselves in their
work environments. Using a powerful
combination of audio, full-motion video, text
and colorful graphics, this course provides the
most cost-e ective safety and regulatory
compliance training available today. The
course is divided into a number of logical
sections so information is easily understood...
and retained.

Course Length: 45 minutes
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Vinisfiot @us1aotn11otsn.c1olmms.com for more information! 9.3.


SLAABFEOTRYATORY

TRAINING CAN BE
DIFFICULT IN A LAB

SETTING, SO
COURSES ARE
ACCESSIBLE ON
ANY DEVICE


LABORATORY SAFETY

Electrical Safety in the Flammables & Explosives Handling Compressed Gas
Laboratory in the Laboratory Cylinders in the Laboratory

One on One’s interactive course on Electrical One on One’s interactive course on One on One’s interactive course on
Safety in the Laboratory emphasizes the Flammables and Explosives in the Handling Compressed Gas Cylinders in the
need for safety when using electricity, and Laboratory discusses the nature of Laboratory examines how gas cylinders
discusses how to reduce the potential for work, the hazards that are associated with
accidents involving electrical shock, re and ammable and explosive materials, as well them and the need for caution when using
explosions. Using a powerful combination as hazards associated with their use. It also or storing a cylinder. Using a powerful
of audio, full-motion video, text and colorful reviews the proper handling procedures combination of audio, full-motion video,
graphics, this course provides the most and personal protective equipment that text and colorful graphics, this course
cost-e ective safety and regulatory should be used when working with these provides the most cost-e ective safety and
compliance training available today. The substances. Using a powerful combination regulatory compliance training available
course is divided into a number of logical of audio, full-motion video, text and colorful today. The course is divided into a number
sections so information is easily graphics, this course provides the most of logical sections so information is easily
understood... and retained. cost-e ective safety and regulatory understood... and retained.
compliance training available today. The
course is divided into a number of logical
sections so information is easily
understood... and retained.

Course Length: 30 minutes Course Length: 30 minutes Course Length: 30 minutes

Laboratory Ergonomics Laboratory Hoods Orientation to
Laboratory Safety

One on One’s interactive course on One on One’s interactive course on One on One’s interactive course on
Laboratory Ergonomics discusses the need Laboratory Hoods emphasizes how to Orientation to Laboratory Safety shows
to set up work areas correctly, as well as how properly use laboratory hoods and how to both new employees and seasoned
to minimize the strain of using laboratory test them to ensure correct functioning... as veterans the importance of safety in the
equipment, tools and instruments. Using a well as discusses how hoods can protect an laboratory... as well as reviews the OSHA
powerful combination of audio, full-motion experiment, the facility, and most regulations and good safety practices that
video, text and colorful graphics, this course importantly, the employee. Using a apply to the laboratory environment. Using
provides the most cost-e ective safety and powerful combination of audio, full-motion a powerful combination of audio,
regulatory compliance training available video, text and colorful graphics, this course full-motion video, text and colorful
today. The course is divided into a number provides the most cost-e ective safety and graphics, this course provides the most
of logical sections so information is easily regulatory compliance training available cost-e ective safety and regulatory
understood... and retained. today. The course is divided into a number compliance training available today. The
of logical sections so information is easily course is divided into a number of logical
understood... and retained. sections so information is easily
understood... and retained.

Course Length: 30 minutes Course Length: 30 minutes Course Length: 30 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 11.


LABORATORY SAFETY

Planning for Preventing Contamination Safe Handling of
Laboratory Emergencies in the Laboratory Laboratory Glassware

One on One’s interactive course on Planning One on One’s interactive course on One on One’s interactive course on Safe
for Laboratory Emergencies discusses how Preventing Contamination in the Handling of Laboratory Glassware discusses
to minimize damage and prevent injuries if Laboratory emphasizes the need to the nature of various types of glassware, and
an emergency should occur. Using a recognize situations that could lead to the problems it can cause... as well as the
powerful combination of audio, full-motion contamination, and discusses what can be need for employees to use and maintain
video, text and colorful graphics, this course done to prevent contamination from laboratory glassware safely. Using a
provides the most cost-e ective safety and occurring. Using a powerful combination of powerful combination of audio, full-motion
regulatory compliance training available audio, full-motion video, text and colorful video, text and colorful graphics, this course
today. The course is divided into a number graphics, this course provides the most provides the most cost-e ective safety and
of logical sections so information is easily cost-e ective safety and regulatory regulatory compliance training available
understood... and retained. compliance training available today. The today. The course is divided into a number
course is divided into a number of logical of logical sections so information is easily
sections so information is easily understood... and retained.
understood... and retained.

Course Length: 30 minutes Course Length: 30 minutes Course Length: 30 minutes

Safety Showers &
Eye Washes in the Laboratory

One on One’s interactive course on Safety
Showers and Eye Washes in the Laboratory
reviews the correct ways to use this
equipment, and emphasizes the need for
quick action after a chemical splash or spill.
Using a powerful combination of audio,
full-motion video, text and colorful
graphics, this course provides the most
cost-e ective safety and regulatory
compliance training available today. The
course is divided into a number of logical
sections so information is easily
understood... and retained.

Course Length: 30 minutes
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.
12. Visit us at 1on1lms.com for more information!


CREOGMUPLLAIATONRCYE

INTERACTIVE
TRAINING LIBRARY
FOR BLENDED
SAFETY TRAINING


REGULATORY COMPLIANCE

Aerial Lifts in Industrial and Asbestos Awareness Bloodborne Pathogens in
Construction Environments Commercial and Industrial
One on One’s interactive course on Asbestos
One on One’s interactive course on Aerial Awareness provides employees with this Facilities
Lifts in Industrial and Construction important information, and also helps
Environments reviews the various types of employers comply with the training One on One’s interactive course on
aerial lifts, make employees aware of the requirements of the OSHA Asbestos Bloodborne Pathogens in Commercial and
hazards that are associated with these lifts, Standard. Using a powerful combination of Industrial Facilities provides essential
and give them the information that they'll audio, full-motion video, text and colorful information while assisting commercial and
need to work safely… whether they're using graphics, this course provides the most industrial organizations in ful lling the
a lift or working around one. Using a cost-e ective safety and regulatory training requirements contained in the
powerful combination of audio, full-motion compliance training available today. The OSHA Bloodborne Pathogens Standard.
video, text and colorful graphics, this course course is divided into a number of logical Using a powerful combination of audio,
provides the most cost-e ective safety and sections so information is easily full-motion video, text and colorful
regulatory compliance training available understood... and retained. graphics, this course provides the most
today. The course is divided into a number cost-e ective safety and regulatory
of logical sections so information is easily compliance training available today. The
understood... and retained. course is divided into a number of logical
sections so information is easily
understood... and retained.

Course Length: 45 minutes Course Length: 45 minutes Course Length: 45 minutes

Bloodborne Pathogens Bloodborne Pathogens Con ned Space Entry
in First Response in Healthcare Facilities
Environments One on One’s interactive course on
One on One’s interactive course on Con ned Space Entry addresses the major
One on One’s interactive course on Bloodborne Pathogens in Healthcare areas of employee training required by the
Bloodborne Pathogens in First Response Facilities provides essential information regulation. This course was created
Environments provides essential while assisting healthcare organizations in speci cally for OSHA's Permit Required
information while assisting rst responder ful lling the training requirements Con ned Space Regulation (29 CFR part
organizations in ful lling the training contained in the OSHA Bloodborne 1910.146) and includes information on
requirements contained in the OSHA Pathogens Standard. Using a powerful Con ned Spaces in Construction regulation
Bloodborne Pathogens Standard. Using a combination of audio, full-motion video, (CFR 29 1926 Subpart AA). Using a powerful
powerful combination of audio, full-motion text and colorful graphics, this course combination of audio, full-motion video,
video, text and colorful graphics, this course provides the most cost-e ective safety and text and colorful graphics, this course
provides the most cost-e ective safety and regulatory compliance training available provides the most cost-e ective safety and
regulatory compliance training available today. The course is divided into a number regulatory compliance training available
today. The course is divided into a number of logical sections so information is easily today. The course is divided into a number
of logical sections so information is easily understood... and retained. of logical sections so information is easily
understood... and retained. understood... and retained.

Course Length: 45 minutes Course Length: 45 minutes Course Length: 45 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

14. Visit us at 1on1lms.com for more information!


REGULATORY COMPLIANCE

DOT HAZMAT Safety Training DOT In-Depth Emergency Planning
HAZMAT Security

One on One’s interactive course on DOT One on One’s interactive course on DOT One on One’s interactive course on
HAZMAT Safety Training discusses the In-Depth HAZMAT Security focuses on what Emergency Planning assists facilities in
Hazardous Materials Regulations employees can do to help prevent theft, complying with existing OSHA, SARA Title III,
established by the U.S. Department of hijacking and sabotage of HAZMATs by and numerous state regulations and helps
Transportation (DOT) and how they a ect terrorists. Using a powerful combination of them prepare for potential emergency
each stage of the transportation process, as audio, full-motion video, text and colorful situations. Using a powerful combination of
well as what employees can do to help graphics, this course provides the most audio, full-motion video, text and colorful
prevent HAZMAT incidents from occurring. cost-e ective safety and regulatory graphics, this course provides the most
Using a powerful combination of audio, compliance training available today. The cost-e ective safety and regulatory
full-motion video, text and colorful course is divided into a number of logical compliance training available today. The
graphics, this course provides the most sections so information is easily course is divided into a number of logical
cost-e ective safety and regulatory understood... and retained. sections so information is easily
compliance training available today. The understood... and retained
course is divided into a number of logical
sections so information is easily
understood... and retained.

Course Length: 45 minutes Course Length: 45 minutes Course Length: 45 minutes

HIPAA Rules and Compliance

One on One’s interactive course on HIPAA
Rules and Compliance de nes HIPAA terms,
explains the regulation and discusses what
business entities and employees in
healthcare-related elds need to do to
comply with them. Using a powerful
combination of audio, full-motion video,
text and colorful graphics, this course
provides the most cost-e ective safety and
regulatory compliance training available
today. The course is divided into a number
of logical sections so information is easily
understood... and retained.

Course Length: 45 minutes
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 15.


POWERED BY


CSEURSVTIOCME ER

COVER YOUR TEAM
WITH CRITICAL
SUPPORT IN
MANAGEMENT


CUSTOMER SERVICE

Customer Service: 02. Front Desk Customer Service: Front Desk Customer Service:
Helping Customers Increase 01. Etiquette and Presentation 02. Check-in and Check-out

Income You've heard of the saying, "You never get a When a guest arrives at the hotel, the
second chance to make a good rst registration process begins. The registration
Now that you understand what Service impression." That couldn't be any truer with process is de ned as the process of
Quality Indicators are, and you know what welcoming someone to your hotel. You assigning rooms to the guest at the time of
your customers expect of you, it's time to might be the rst person a guest interacts their arrival by lling out necessary details
with when they step foot into your hotel. about the guest and the rooms. In most
gure out what's important to your You don't want their stay to get o to a cases, it's a several step process that we'll
customers BEYOND the SQI. If you ask them, rocky start. Etiquette and presentation at discuss thoroughly in this program. When it
"Why are you in business?", the answer is the front desk is crucial to working in a comes to checking out of a hotel, the
usually pretty simple: to make money! This successful hotel. In this course, we'll discuss process is similar and involves several key
course will take you through the di erent dress codes, how to properly greet guests things that need to be done that we'll cover
ways to generate revenue, so your using basic etiquette rules, and certain here as well. Check-ins and check-outs are a
customers see you as a tool to help them things to avoid when working at the front critical part of the hotel experience, and as
reach their business goals. desk. the face of the hotel, you need to know how
to handle them properly.

Course Length: 0 3 minutes Course Length: 06 minutes Course Length: 14 minutes

Front Desk Customer Service: Front Desk Customer Service: Front Desk Customer Service:
03. Communicating with Guests 04. Telephone Techniques 05. Handling Upset Guests

Communicating with guests in your hotel can Since you are working in a hotel, knowing When it comes to working the front desk,
be hard. The guest experience at your hotel is the proper telephone techniques and you will have to deal with guest complaints.
directly related to the customer service that etiquette are vital to working the front desk. You need to handle those complaints
they receive during their stay. No matter what You should know your system; you need to professionally. Remember, your hotel only
part of the hotel you are working in, there be able to identify an internal and external exists because of the guests that stay in it. A
should be an overall common standard of phone call. You need to know how to guest could no longer stay at your hotel by
excellent customer service. Since we are transfer a call and how to put a caller on being dissatis ed just one time. In this
focusing on the front desk, that's the part of the hold. But most importantly, you need to program, we are going to cover tips to help
customer service and communication we're know how to listen. you turn guest complaints into resolutions.
going to focus on in this program. We'll go over
basic etiquette, empathy, consistency, and the
di erent means of communication.

Course Length: 04 minutes Course Length: 10 minutes Course Length: 09 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

17. Visit us at 1on1lms.com for more information!


CUSTOMER SAFETY

Front of the House: 01. Front of the House: Front of the House:
Introduction to Restaurants 02. Greeting and Seating Guests 03. Interacting with Guests:

If you're a server, you probably don't need to There's no denying the power of the rst Fundamentals
be told of the importance of customer impression. It's the perception that forms
service. It's right there in your job title. You within seconds. First impressions are quick If you're a server, you probably don't need to
serve customers. To do so successfully, you'll to form and tough to change. This is why the be told of the importance of customer
need to understand the basic principles of role of the host in a restaurant is so service. It's right there in your job title. You
customer service. That's what we'll cover in important. As the rst person the guest serve customers. To do so successfully, you'll
this course. We'll discuss what it means to encounters during their visit, the host is need to understand the basic principles of
have good people skills, professionalism, tasked with making sure their rst customer service. That's what we'll cover in
the necessary know-how, attentiveness, and impression is a good one. In this course, this course. We'll discuss what it means to
we'll look at the process for welcoming have good people skills, professionalism,
exibility. guests to a restaurant. Then, we'll share the necessary know-how, attentiveness, and
some tips for exceeding expectations.
exibility.

Course Length: 09 minutes Course Length: 06 minutes Course Length: 06 minutes

Front of the House: Front of the House:
04. Interacting with Guests: 05. Interacting with Guests:

Special Circumstances Di cult People

All guests deserve high quality service and, Everyone makes mistakes. It's an
as you know, consistent service is key to unavoidable fact of life. As much as you
turning occasional visitors into regular want to deliver perfect service to each and
customers. However, there are some special every customer, there will be times when
circumstances that require extra e ort. your e orts fall short. In addition, there will
Preparing for these situations in advance be customers who are just...di cult. Di cult
will help you react appropriately when they to please, di cult to communicate with,
occur. In this course, we'll look at several di cult to serve. What's a server to do? In
special circumstances you're bound to this course, we'll look at tips and tricks for
encounter. These are: families with children, what to do when things go wrong. We're
large groups, and persons with disabilities going to do this by examining three
or health issues. common scenarios.

Course Length: 08 minutes Course Length: 06 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 18.


MCOANNFALGICETMENT

LEARN THE
TECHNIQUES &
STRATEGIES TO
LIMIT THE
INTERNAL
DISRUPTION


CONFLICT MANAGEMENT

Con ict Management: Con ict Management: Con ict Management:
Con ict Process Maintaining Self-control Special Situations

OK, so you accept the unavoidable truths The easiest thing to do in a con ict situation Sometimes you can apply the con ict
and can stay in control. That takes care of is to let yourself get emotionally "hooked" management process perfectly, and the
you. Now how do you deal with the other into it. You must stay in a thinking mode other person still won't calm down.
person who is causing all the con ict? In this rather than getting emotional about what Sometimes the other person can begin to
third program of a four-part series on the other person is saying. In this second cross the line between being upset versus
Con ict Management, you will learn the program of a four-part series on Con ict being angry, abusive, or threatening. In this
Management, you will learn six tips for
ve-step process for responding to staying in control while others are losing nal program of a four-part series on
someone in a con ict situation. There are no theirs. Con ict Management, you will learn how
guarantees that everything will turn out and where to get help when the situation
perfectly, but this process gives you the best goes beyond your ability to resolve it, or
chance of helping others calm down and when the other person steps over the line
"reconnect their brains" so that the problem verbally.
can be mutually resolved.

Course Length: 07 minutes Course Length: 04 minutes Course Length: 05 minutes

Con ict Management: Keep Your Cool: Attitude Keep Your Cool: Control
Unavoidable Truths

Dealing with upset customers and We already know that getting mad is a It's healthy to express your emotions;
co-workers is one of the most di cult things decision. Well, if that's true, then staying suppressing them makes things worse. In
we do. Our natural reaction is to ght back cool starts with a decision which is driven by this program, we'll discuss how anger
and defend ourselves, yet that rarely an attitude adjustment. So how do you should be expressed in an acceptable,
resolves the problem. In this rst program of make this mental shift? positive, nonviolent way.
a four-part series on Con ict Management,
learn the unavoidable truths that you must
accept in dealing with con ict—truths that
often run counter to how you most often
react.

Course Length: 04 minutes Course Length: 05 minutes Course Length: 06 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

20. Visit us at 1on1lms.com for more information!


CONFLICT MANAGEMENT

Keep Your Cool: Signs Keep Your Cool: Truths Keep Your Cool: Venting

This program takes a look at situational This series is about how to keep your cool We've talked about anger. We reviewed the
factors that can be incubators for anger. when things get tense. Before we dive in, we di erent types and the early warning signs.
They may not be the root cause of the anger, need to better understand how anger You understand the importance of attitude,
but they feed the intensity. a ects us. Let's go over the seven universal and you can use the anger control process.
truths about anger, and take a look at the So what do you do when all of this doesn't
anger continuum. work?

Course Length: 05 minutes Course Length: 06 minutes Course Length: 02 minutes

Stress Management:
Avoidable Stress

Stress is a part of life but some of it can be
avoided all together. Learn how in this
program.

Course Length: 07 minutes
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 21.


FINANCE

FINANCIAL
INFORMATION FOR
NON-FINANCIAL
ROFESSIONALS


FINANCE

Budgeting Essentials: Budgeting Essentials: Budgeting Essentials:
Budget Reporting Budgeting Expenses Budgeting Revenue

Budgeting Essentials: Budget Reporting Budgeting Essentials: Budgeting Expenses Budgeting Essentials: Budgeting Revenue
Course Length: 02 minutes Course Length: 02 minutes Course Length: 02 minutes

Budgeting Essentials: Budgeting Essentials:
What is Budgeting Zero Based Budgeting

This course series introduces nancial information for non- nancial professionals. The series Budgeting Essentials: Zero Based Budgeting
explores di erent aspects of nancial terms in a way any person can easily understand. This Course Length: 01 minutes
course covers an introduction to budgeting essentials, including an overview of what
budgeting is and how it is used within a company.
Course Length: 01 minutes

Cost of Sales: Cost of Sales: Cost of Sales:
COGS Discounts Inventory

Cost of Sales: COGS Cost of Sales: Discounts Cost of Sales: Inventory
Course Length: 02 minutes Course Length: 03 minutes Course Length: 02 minutes

Expenses: Controllable and Expenses: Direct and
Uncontrollable Expenses Indirect Expenses

Expenses: Controllable and Uncontrollable Expenses: Direct and Indirect Expenses
Expenses

Course Length: 02 minutes Course Length: 02 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

23. Visit us at 1on1lms.com for more information!


LEADERSHIP

ALL TOPICS
AVAILABLE IN
ENGLISH AND
SPANISH.


LEADERSHIP

Individual Listening Skills Communicating Persuasively Con ict Management

This course is designed to help participants This course presents techniques in the art of Simply putting a group of people together
improve their listening skills through persuading others. It shows you how to use to accomplish a collective task does not
practical exercises and increased awareness the 3 x 3 Writing Plan to organize and make a team. This course will help you
of their personal listening styles. compose messages. It also presents a understand the impact of cultural factors
toolbox of new techniques for writing when you attempt to build harmonious and
persuasive internal messages, sales productive work units. You will learn to build
messages, news releases, claims and a team that encourages mutual
adjustments, and action requests. accountability, trust, problem solving,
con ict management, and an appreciation
for the unique contributions by all. You will
also learn to foster enthusiasm about the
collective purpose of the team and each
person's role in accomplishing that purpose.

Course Length: 50 minutes Course Length: 50 minutes Course Length: 50 minutes

Developing Diverse Teams Ethics for Managers Pillars of Leadership

Welcome to Managing Change! This module In this program we're going to be talking about Award-winning course designers teamed
provides managers with the tools necessary leader to-dos. What really works in terms of up with bestselling author Jason Jennings.
to manage change in an e ective and improving ethical behavior? It's leadership. The result is this exciting new series from
e cient manner. It outlines strategies Research clearly shows that ethical leadership is Mindscaling focusing on the extensive
managers when they seek change to incredibly important, and is proven to actually research, CEO interviews and corporate
improve the organization's performance. change the way people behave. consulting of Jason Jennings and Laurence
Tips and techniques that can be used to Houghton. Their team has observed and
manage the change process are outlined. documented the lives of over 1200
successful leaders, which has been
published in 7 bestselling books on
leadership. Now the secrets are available to
you.

Course Length: 50 minutes Course Length: 06 minutes Course Length: 50 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

25. Visit us at 1on1lms.com for more information!


LEADERSHIP

Part 1. Growth

Duration: 19 minutes (1st of ve part series)
In this rst module Jason focuses on the importance of every leader focusing on and committing to Growth, because growth is what provides
the motivating opportunity to be part of a winning team and to reach one’s highest potential.
**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie
Erin Brockovich with Julia Roberts.)
Jason Jennings is a researcher and one of the most successful and proli c business and leadership authors in the world. A back-to-back
best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He
and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their
research.
Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in
business,”and USA TODAY calls him “one of the three most in-demand business speakers on the planet.”Jennings says his greatest thrill is helping
lead organizations to their full economic potential.

Course Length: 20 minutes

Part 02. Purpose

Duration: 16 minutes (2nd of ve part series)

Research demonstrates that we work harder, with greater discipline, persist longer, collaborate better, and even makes us healthier and happy
when we have a sense of purpose.
Why are you doing what you are doing, and do your colleagues have a sense of purpose in their work? The most successful companies in the
world embrace the power of Purpose and use a higher calling to create a meaningful purpose that truly engages today’s workers. It’s not a bonus,
or a directive, that inspires people. In this course leaders will understand the power of purpose and how to build a strong purpose into the fabric
of the organization.

**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie In
Good Company.)

Jason Jennings is a researcher and one of the most successful and proli c business and leadership authors in the world. A back-to-back
best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He
and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their
research.
Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in
business,”and USA TODAY calls him “one of the three most in-demand business speakers on the planet.”Jennings says his greatest thrill is helping
lead organizations to their full economic potential.
Course Length: 16 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 26.


LEADERSHIP

Part 3: Communication

Duration: 16 minutes (3rd of ve part series)
In this next module Jason focuses on the importance of Communicating with genuine interest, having discovery conversations, and helping
others achieve their goals and use their capabilities. This course gives leaders and managers the ability to initiate meaningful and powerful
conversations with anyone in the organization.
**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie
Meet the Parents featuring Ben Stiller and Robert De Niro.)
Jason Jennings is a researcher and one of the most successful and proli c business and leadership authors in the world. A back-to-back
best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He
and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their
research.
Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in
business,”and USA TODAY calls him “one of the three most in-demand business speakers on the planet.”Jennings says his greatest thrill is helping
lead organizations to their full economic potential.
Course Length: 16 minutes

Part 4: Letting Go

Duration: 16 minutes (4th of ve part series)
There are just four important things to let go of. In this lesson, Jason teaches those four secrets to breaking free. We learn how to maintain
velocity by dumping the excess baggage that slows other organizations down. This builds a shared understanding and trust that allows leaders
to Let Go of practices that aren’t working and allow for new ideas and change.
**(Mindscaling courses feature clips from blockbuster movies to enhance and reinforce learning. This course features content from the movie
Apollo13 with Tom Hanks.)
Jason Jennings is a researcher and one of the most successful and proli c business and leadership authors in the world. A back-to-back
best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He
and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their
research.
Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in
business,”and USA TODAY calls him “one of the three most in-demand business speakers on the planet.”Jennings says his greatest thrill is helping
lead organizations to their full economic potential.
Course Length: 06 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.
27. Visit us at 1on1lms.com for more information!


LEADERSHIP

Part 5: Stewardship

Duration: 14 minutes (5th of ve part series)
In the nal module Jason reveals what highly successful leaders consider most essential to their role – that of Stewardship. Stewards are
courageous about bucking conventional wisdom and standing up for people and principles. Feeling called to do what they do, these leaders
make life better for everybody.
Jason Jennings is a researcher and one of the most successful and proli c business and leadership authors in the world. A back-to-back
best-selling author, he has written eight highly-acclaimed business books on the topics of growth, productivity, leadership, and innovation. He
and his teams have screened and studied more than 200,000 companies and interviewed more than 12,000 CEOs and business owners in their
research.
Critics call his books, “extraordinarily well researched, insightful, crisply written, accessible, intriguing and a vital resource for everyone in
business,”and USA TODAY calls him “one of the three most in-demand business speakers on the planet.”Jennings says his greatest thrill is helping
lead organizations to their full economic potential.

Course Length: 14 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 28.


COMMUNICATION

DISCOVER YOUR
DOMINANT
COMMUNICATION
STYLE


COMMUNICATION

Evade Trick Questions Identify Your Successfully Adapting
at Meetings Communication Styles Your Message

Designed for public speakers, this course Discover your dominant communication style and Whether you’re speaking to a crowd or an
explains the problems that can arise during learn how to adapt the way you speak to individual, a co-worker or an executive, your
questions from your audience and how to individuals and audiences to get your ideas across professional success depends on your
maintain your leadership position at the and increase mutual understanding. Drawing ability to adapt your message to the
podium during these scenarios. We'll from scienti c research, this course outlines the 4 situation and person. In this course, you’ll
discuss the warning signs of a disruptive main communication styles and their strengths learn how to identify the main public
person in the audience and how to prepare and weaknesses. You'll conduct a self-assessment speaking situations in the workplace and
in advance to manage them. We'll also show to determine your dominant communication prepare to deliver a message that’s
you how to successfully work through the 3 style, then you'll learn how to identify the appropriate to the situation. We’ll help you
main tense situations during a presentation: communication of the person you are speaking to de ne your objective, message, target and
aggression from a group or individual, and adapt your approach accordingly. By the end context, so your message is heard loud and
disagreement, and unexpected questions. of the course, you will learn not only how to clear. This 15-minute course will help you
This 15-minute course provides best communicate e ectively to individuals, but also adapt what you are saying to get it across
practices on how to handle tricky situations to large groups. Improve your communication more e ectively. It includes short videos,
so you can end your presentation on a high style with this 15-minute course. It includes quizzes, interactive exercises, and
note. The course features interactive animated videos, exercises, and quizzes for a downloadable PDFs to keep for future
modules, quizzes, and downloadable complete learning experience. Downloadable reference.
resources for future reference. resources, including a tip sheet on how to Course Length: 15 minutes
Course Length: 15 minutes structure a presentation and a breakdown of the 4
communication styles, are included.
Course Length: 45 minutes

Prepare for a Communicating E ectively Communicating on the Phone
Win-Win negotiation

Clarify the issues of the negotiation. Clarify your Communication is critical to o ering compelling Improve your phone communication skills with
objectives. Prepare the negotiation and your customer service. Learn key questioning the valuable tools and techniques presented in
arguments. Identify the concessions and possible techniques along with proper tone and style so this course tailored to enhance your business
compensations. you can communicate e ectively with customers. telephone skills. We will provide tips to ensure
This informative After Sales course includes 4 that you always sound natural and professional
types of content that fall into the categories of during important business calls. You'll learn how
Look, Think, Practice and Remember. These to employ e ective greetings, how to engage
sections include videos, questions and a summary customers over the phone, and how to close a call.
of key points. In this detailed course we will cover Content includes videos, questions and a
the 6 key types of questions (open, closed, recall, summary of key points. By the end of this course,
rhetorical, assumptive and leading) that you will have the skills to conduct a professional
contribute to constructive communication. We'll business call with ease. You will also enjoy a
also show how tone can positively or negatively new-found con dence that will be resonate with
a ect an interaction. You'll learn techniques such your listeners.
as mirroring that allow you to engage with your
customers. Pass the practice questions
throughout to demonstrate your knowledge of
course material.

Course Length: 15 minutes Course Length: 30 minutes Course Length: 30 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 30.


COMMUNICATION
Three Routes To
Good Communication

This course on communicating well shares the simple actions you can take to ensure that your workplace conversations are not only productive,
but also positive. Hands on hips and tapping toes are body language signs that we all recognize, but what about the more subtle signals you
send? In this module we take a look at how to build a high quality rapport with your colleagues through a positive, 2-way communication style.
You will learn the importance of speaking plainly and listening e ectively, as well as the signi cance of simple physical gestures during a
conversation. This course includes a 15-minute video and a Synthesis le for referencing the key messages. The tips and advice on how to draw
others into the message you are relaying are valuable takeaways from this interactive module.
Course Length: 50 minutes

All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.
31. Visit us at 1on1lms.com for more information!


HOSPITALITY

TRAIN YOUR TEAM
ON CRITICAL
COURSES


HOSPITALITY

Back of the House: 01. Back of the House: Back of the House:
Introduction to Restaurant 02. Making the Menu 03. Making the Menu:

Cuisine In this course, you'll learn how to create a Presentation
menu that showcases your cuisine. We'll
In this course, we provide the basic start with layout considerations, then look Plating and presentation techniques are the
information on restaurants, in general. For at how to organize your menu and bridge between the promise of what's on
starters, we'll present common styles of showcase specialty items. Lastly, we'll the menu and the ful llment of that
cuisine and service. Then we'll move to the discuss the language you'll want to use to promise. So, understanding how to present
courses of a meal and their order. We'll nish make the sale. food is vital. In this course, we'll cover
up with the list of tasks that allow you to be everything you need to know, starting with
e cient and prepared. choosing tableware, moving on to
designing place settings, and ending with
how to plate food beautifully and
consistently.

Course Length: 10 minutes Course Length: 11 minutes Course Length: 10 minutes

Back of the House: Back of the House: Back of the House:
04. Kitchen Safety 05. Knife Safety 06. Food Safety Plans

In this course, we'll focus on the following The knife is one of the most common restaurant Food safety is a huge responsibility, one that
items: proper dress, fall prevention, tools, and it's also potentially one of the most you'll have to embrace fully, now that you
equipment use, strain, sprain and nerve dangerous. In this course, you'll learn how to stay are part of a restaurant team. In this course,
injury prevention, chemical spill and burn safe while using a knife and some rst aid tips, if you'll receive a primer on the legal and
prevention, and emergency preparation. you or a colleague is injured. safety requirements, including what you
must know to keep guests safe from
foodborne illness and other hazards.

Course Length: 11 minutes Course Length: 09 minutes Course Length: 09 minutes
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

33. Visit us at 1on1lms.com for more information!


HOSPITALITY

Food and Beverage: Food and Beverage: Food and Beverage:
01. In-Room Dining 02. Alcohol Basics 03. Food Safety Plans

Welcome to our series on Food and Beverage, a You're going to be serving food and drinks Food safety is a huge responsibility and one
guide on how to operate any food related in your hotel. Whether that's inside your that you'll have to embrace fully now that
services in a hotel. This course covers in-room hotel's restaurant or through room service, you are part of a hotel's food and beverage
dining or room service. It's a personalized you need to be familiar with the basics of team. In this course, you'll receive a primer
service where guests have the opportunity to food and alcohol safety. In this program, we on your legal and safety requirements,
order and enjoy food and are going to focus on alcohol. We'll discuss including what you must know to keep
beverages in their own rooms. Why would a blood alcohol concentration, or BAC, and guests safe from foodborne illness and
hotel o er room service? For starters, if staying compliant with the law. We'll also go other hazards.
provides guests with an intimate and private over the di erent types of alcohol served.
dining experience. In fact, some guests
actually prefer to order room service. It gives
the guest a chance to eat in private in the
comfort of their own rooms. In this program we
are going to cover the basics of room service.
We'll start with the equipment you'll need, to
the spaces you'll occupy, and then wrap up
with how to conduct room service.

Course Length: 08 minutes Course Length: 10 minutes Course Length: 09 minutes

Food Safety - Food Safety
for Food Handlers

This course covers how to use thermometers to
ensure foods are properly cooked and safe to
eat, how to clean and sanitize them, and the
required cooking times and temperatures for
speci c foods. It also de nes contamination and
its sources, and how to prevent it during
receiving, storage, preparation, and service. In
addition, it describes how to prevent
contamination from other food, equipment,
utensils, and the environment. The food
temperature “danger zone” that allows harmful
bacteria to multiply rapidly is also addressed, as
well as which foods support the rapid growth of
harmful bacteria and are considered “potentially
hazardous” and which foods are not. Instruction
for keeping cold foods cold and hot foods hot is
also included. Finally, this lesson covers the
methods for properly cooling hot foods for later
service to prevent bacteria from multiplying.

Course Length:
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 34.


POWERED BY


ENGINEERING

Manufacturing Systems I Manufacturing Systems II Manufacturing Process Control I

Learn about manufacturing systems and Learn how to analyze manufacturing Randomness is inherent in all processes
ways to analyze them in terms of material systems to optimize performance and including manufacturing. The fundamental
control costs and better understand the concepts taught in this course will help
ow and storage, information ow, learners develop powerful statistical
capacities, and times and durations of ow of material and information. process control methods that are the
events, especially random events. foundation of world-class manufacturing
quality.
Learn how to model variations in
manufacturing processes and develop
methods to reduce and control
deterministic variations to achieve
consistent process quality.

Course Duration: 8 weeks Course Duration: 8 weeks Course Duration: 8 weeks

Manufacturing Process Control II Supply Chains for Manufacturing II Supply Chains for Manufacturing I

As part of the Principles of Manufacturing As part of the Principles of Manufacturing As part of the Principles of Manufacturing
MicroMasters program, this course will build MicroMasters program, this course focuses on MicroMasters program, this course will
on statistical process control foundations to decision making for system design, as it arises in expose learners to concepts and models
add process modeling and optimization. manufacturing systems and supply chains. Learn important in supply chain and
Building on formal methods of designed about various models, methods and software manufacturing system planning, so that you
experiments, the course develops highly tools to help make better decisions for system can better coordinate various resources and
applicable methods for creating robust design in manufacturing systems and supply assets to optimize the delivery of goods,
processes with optimal quality. chains. with an emphasis on key tradeo s and
phenomena. There will be a particular
emphasis on how to cope with variability as
it arises across a supply chain. The course
will introduce a set of operational tactics for
dealing with supply chain variability

Course Duration: 8 weeks Course Duration: 8 weeks Course Duration: 8 weeks
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

35. Visit us at 1on1lms.com for more information!


COMPUTERSCIENCE & BUSINESS MANAGEMENT

Operations Management Marketing Analytics: Products, Innovation: From Plan To Product
Distribution and Sales

Operations Management helps you to In this marketing course, you will learn how This course introduces an evidence-based
understand the role of OM in a rm and to to apply advanced concepts such as approach to innovation management with
develop abilities to structure and solve conjoint analysis and decision tree the aim of providing students with the
operations related problems. The course will methodologies to product decisions, as well capability to understand the strategic value
empower you with skills to address important as learn the best ways to distribute and sell of information and the tools and techniques
aspects of business operations including your o erings to consumers. that can be used to analyze and use that
capacity, productivity, quality, and supply This course will equip you with the information to improve decision-making.
chain.You will understand how operations in knowledge and skills necessary to Tools include: customer discovery,
an organization are con gured and factors that immediately see practical bene ts in the prototyping, nancial modeling, business
can potentially drive the complexity of workplace. Analytics-based marketing is plans and forecasts.Students will learn how
managing such operations. We will also increasingly important in determining a to apply the most e ective tools in
introduce concepts like estimating capacity, company’s spending and ROI. Many developing sustainable business models by
identifying bottlenecks, and de-bottlenecking. entry-level positions in marketing now exploiting viable, validated opportunities in
require some basic level of knowledge in rapidly changing environments where
this rapidly growing eld. traditional strategic management
approaches are less e ective.

Course Duration: 7 weeks Course Duration: 4 weeks Course Duration: 10 weeks

Lean Production

This course will introduce the main tenets of the
Toyota Production System, which includes
Just-in-Time manufacturing and Quality
Control. We learn how to analyse process ow
and see quantitatively the importance of
establishing continuous ow, by calculating
resource utilisation and cycle time to evaluate
the impact of set up times, batching, defects
and reworks. We introduce quality control tools
in order to improve and stabilize our ow, using
workplace visualization and discuss the critical
concept of Kaizen, the Japanese practice of
continuous improvement. You will see the
impact of key concepts of Lean, including
Heijunka, Kanban, Jidoka, Andon, Poka Yoke,
and 5S, which help achieve increased quality
and productivity.Upon successful completion of
this series, learners will earn the Technical
University of Munich Lean Six Sigma Yellow Belt

Course Duration: 6 weeks
All instream and interactive courses come with a comprehensive leader’s guide, reproducible scheduling, attendance form, employee quiz, training certi cate, and training log.
Interactive training courses take about 45 minutes to complete but vary by learner.

Visit us at 1on1lms.com for more information! 36


SPEAK WITH US TO

GET STARTED TODAY!

YOUR BUSINESS LMS WILL BE IT’S THAT PERSONAL
BUILT TO THE FOLLOWING
SPECIFICATIONS:

40%
BUSINESS SPECIFIC COURSES

20%SOFT SKILLS COURSES
20%

COMPLIANCE COURSES

20%
CUSTOMER SERVICE COURSES

FOR MORE LISTINGS CHECK OUR WEBSITE: WWW.1ON1LMS.COM OR CALL: 876 613 3750


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