SPARX Issue 3

SPARX Issue 3 EN
News from

The Mudnificent-7

Also inside this issue:

• Full story on our Bright SPARXS
completing the Mudnificent 7 course
• Check out our webinar success!
• More Skanwear success stories

WELCOME Many thanks for the introduction Richard,
and thank you for setting the course and
Welcome to Issue 3 of SPARX, steering the business to where we are
news from Skanwear. today. I am greatly humbled to take on
this role, it’s a great business to be in, and
All good things come to an end…and I’m truly thankful for the opportunity to
exciting new beginnings commence…after build on this success and take the business
serving as Managing Director of Skanwear onwards and upwards in the forthcoming
for the past 25+ years, it is with great years. I certainly look forward to utilising
pleasure I hand over the mantle to Russell my experience and understanding of
Long, and I take up the reins as Chairman business to take the business to new heights.
of Skanwear. I will still maintain an active We’re living in an ever changing world with domestic and global
role within Skanwear – it is part of my DNA – and look forward to developments that may fill us with uncertainty, but actually provide
continuing to engage with you all from this position. Russell has worked us with great opportunities–our team, freshly bolstered with new
extensively in all areas of the business over the past years, and brings members, are out there exploring, researching and providing our
to the table a wealth of experience and business acumen. I fully believe solutions.
that, with the support from the great team we have on board, he has We’re glad to continue bringing you the news, views and information
the capacity to drive the business forward as we focus, with passion, on around Skanwear. In this issue you’ll read of our latest internal
our Arc Flash Protection solutions. developments, our social and commercial engagements and further
insights into our extensive knowledge base.
Richard Long Thank you to all our wonderful customers for your support, interest,
Managing Director engagement and custom. I look forward to meeting you in the near
future.
Enjoy your read.
Russell Long
Managing Director

Operations

As we’re leading advocates for electrical safety knowledge within the Our Operations department continues to go from strength to strength as they
industry, it seems only right that we are trained in-house too. So that’s now ship regularly to over 20 countries across the world, with export sales
why Product Development manager, Anthony, began the Skanwear equating to 20% of our revenue. In the last quarter alone, the team have
programme of Arc Flash training. These sessions, held regularly and accommodated for large stocks of eight new product lines of our STRATA
with different hosts from week to week, are to further enhance the range of clothing – a fantastic effort on both the Operations team and
knowledge each staff member has. Product Development for getting these products ready to sell!
The first session saw the Customer Service department including Naomi,
Amanda and Laurelle, Lana from Marketing and Product Development’s Looking ahead, the development of our online PPE ordering system,
Charlotte and Joanne sit in with our guest visitor, Melvin Ursell all the SafeLine, is ongoing as we look to improve the current functionality. Key
way from the USA. Our Skanwear colleague, based in San Antonio, features will be multi device capability, increased interaction between us
Texas, was visiting from across the pond so sat in to hear Anthony and the user, live order tracking and reports and reminders, just to name a
speak about the dangers associated with electricity and how an few. These changes are being made with you in mind so we’d welcome any
Arc Flash happens. feedback you have for how we can make this work best.
After the first lesson, Charlotte said: “Everything covered today was
really interesting and from a product design point of view, it’s Reflecting the growth of the business,
helpful to understand exactly why I’m helping to make our inherent we have recently welcomed
STRATA garments.” a new Operations Manager
The next sessions planned will include a short quiz on the previous and European Key Account
weeks – so homework is being set! – and will continue to develop on the Manager to our team at
subject of electrical safety. Skanwear. These new
additions will strengthen
our expanding
global operations.

SPARX Page 1 skanwear.com

SPARX
Issue 3 CONTENTS

3 & 4 News in Brief – Finance and Sales

5 Bright SPARXS – our Skanwear team complete
Mudnificent 7 in aid of the
Electrical Industries Charity

6 Skanwear Academy – Looking at our
Arc Flash Myths, Facts and Folklore

7 & 8 Skanwear engagement – Charity events,
EMA & OHLEX recap and New Faces

9 & 10 STRATA® – Womenswear, Prosthetic Leg
Garment and Garment Spotlight

11 Friends of STRATA®

12 Your Feedback – Customer Services
and Safeline

SPARX is a proud production by the Skanwear marketing team.

All design, copy writing, artwork and photography are created in-house.

Our skanwear.com website will shortly be redeveloped to integrate with our
new NetSuite business systems. A great deal of research has been considered
to make the look and user experience of our new site modern, smart and a
pleasure to use.

You can keep up to date with us on our Skanwear news and blog posts and
please follow and connect on LinkedIn and Twitter where we will post events
such as our forthcoming webinar programme starting soon.

Lana & Steve | Marketing department

twitter.com/ linkedin.com/
skanwear company/skanwear

SPARX newsletter published by Skanwear Clothing Company © 2016 all rights reserved.
Reproduction of any kind prohibited without prior written permission.

Disclaimer: The information contained herein reflects the views of the authors and is for informational purposes only. Readers should not act on the information contained herein
without seeking professional advice. We make publications available with the understanding that the authors are not rendering technical or other professional advice or opinions on
specific facts or matters and assume no liability whatsoever in connection with their use. Skanwear Clothing Company do not make any warranty, guarantee or promise, expressed or

implied, concerning the content or accuracy of the views expressed herein.

SPARX Page 2 skanwear.com

Finance This has meant Liam has now successfully
completed his AAT Diploma in July of this year.
A result for Liam Moving on from this now Liam has begun
his ACCA chartered accounting qualification
A big congratulations to Liam, our Assistant where he at present has 13 exams left. During
Accountant, who passed his Professional his studies Liam has opted for the independent
Ethics exam as part of his Accountancy studies study route. His determination has let him pass
earlier in the summer. Here at Skanwear we these exams in record time, starting the new
encourage personal development which is why qualification in August he had his first exam
we provided the funding for him to complete the done and dusted by the September. To fully
AAT Diploma. Liam completed his last exam of complete the qualification Liam will have to
the level 3 diploma which covered all aspects of complete 3 years practical work experience
ethics including money laundering, professional which will be recorded and then signed off by
competence and all legal considerations. his manager at Skanwear. We wish him the
best of luck and to keep up the good work!

Sales companies looking to harmonise and
standardise electrical safety policies
EPS Partnership and practises across their organisation.

SKANWEAR and EPS, have Angus Long, Global Technical Manager
established a working relationship for SKANWEAR, comments: “This
through an agreement to develop agreement further formalises an
closer strategic collaboration to excellent existing relationship between
drive electrical safety, namely arc SKANWEAR and EPS, both leaders
flash awareness and solutions in our fields. By working together
across the globe. on products, services and global
working practices, we aim to realise
The agreement covers the the full benefits of global electrical
exchange of a wide range of safety solutions. This is an exciting
products, services and skills across development that will positively
mutually beneficial areas to contribute to both businesses, but more
further improve and develop the importantly our clients and the value
global electrical safety arena. With we add to them”.
each company operating within
similar sectors, the collaboration Both SKANWEAR and EPS will be
hopes to realise the benefits of hosting clients as part of the new
combining the in-depth expertise partnership, involving them in specific
from each business to challenge electrical safety innovations we are
existing products, services, developing.
systems, processes and solutions
and create an electrical safety Adrian Hall, Managing Director from
solution that supports global EPS, concludes: “The scope of the
collaboration is unlimited and will see
us work closely together to optimise
electrical safety solutions for industry.
At a time when all stakeholders need
to address the challenges global
compliance brings, we believe such
partnerships can make a significant
contribution to supporting global
companies in their drive towards
consistency and standardisation”.

SPARX Page 3

ABB Australia & USA Jason Hawkes on behalf of The Crown Estate

The relationship between Skanwear and ABB continues to grow with two
new developments: we have secured the approval for the supply of arc and
flame protective clothing and PPE to ABB USA and also ABB Australia, which
is a fantastic expansion of our current supplies. The sales team have been
working with both countries for around 12 months on product trials to make
sure the garments fit the clients’ requirements, from ladies arc protective
clothing in the USA to super lightweight clothing solutions for the hot
climates of Australia.

We have developed a new range of clothing that is globally compliant for their
mobile workforce to ensure when travelling products are certified to both US
and also European standards.

Western Power Vattenfall

Sales recently had success in the extension of a Western Power Arc & Flame Vattenfall is 100 per cent owned by the Swedish state and is one of Europe’s
Protective clothing contract. SKANWEAR have been supplying Arc and Flame largest generators of electricity, employing over 20,000 people in Europe. Further
protective clothing since 2013 to Western Power, a contract that was due to to a very rigorous tendering process, Skanwear are pleased to announce the
run out this year. However, we have securing of Vattenfall Renewables Arc & Flame Protective Clothing & PPE contract,
been awarded an extra year which is with supplies commencing to their prestigious Thanet and Kentish Flats offshore
great news! Wind Farm. Due to SKANWEAR’s global footprint with offices in Goteborg
(Sweden) we are the perfect partner to support Vattenfall operations across
Europe.

EDF Energy Renewables

Skanwear are pleased to announce the securing of EDF Energy Renewables
Arc & Flame Protective Clothing & PPE supply for the UK. EDF Renewables is a
major player in the wind energy industry, they operate 31 wind farms in the UK
with a total 598MW of installed capacity. Additional sites have been proposed
for development and these are at various stages of the planning process. All
of the sites are onshore, with the exception of Teesside, which is offshore. EDF
have chosen the Skanwear safeline system to ensure complete control and
accountability of what PPE is issued and to who. Due to Skanwear’s global
footprint we are the perfect partner to support EDF Renewables
global operations.

BP Shipping

BP Shipping provides safe, efficient, shipping operations. Skanwear are
environmentally responsible delighted to have been chosen as
marine and shipping solutions in the preferred Arc & Flame Protective
support of BP Group strategies. BP Clothing & PPE partner for BP
Shipping is the oldest continually Shipping globally. Having spent many
operating heritage company in months understanding BP Shipping
the BP Group, starting life as the requirements we have finally settled
British Tanker Company in 1915. On on a solution that requires some
31st December 2015 the BP fleet, bespoke changes to the Skanwear
including four vessels, supported current product range but provides
operations in Alaska, 44 BP-operated BP Shipping engineers the protection
and 40 time-chartered vessels for they need from the potential fatal
deep-sea, international oil and gas effects of an arc flash.

SPARX Page 4 skanwear.com

Mudnificent 7

Skanwear are delighted to announce their BRIGHT SPARX team
have completed the Mudnificent 7 obstacle course race at Heart
Park in Coventry, raising £563 for the Electrical Industries Charity.

It was a beautiful morning when we all arrived at Heart Park, a
perfect day to get muddy! Our BRIGHT SPARX team were in great
spirits to take on the seven extremely challenging zones created
by Rock Solid, which covers 7km and would see our Bright Sparx
team overcome mud pits, monkey bars and water troughs to
reach the finish line.

All along the way there were stewards in medieval fancy dress minds. With a final walk through a shallow lake and a climb
ready to encourage you, cheer you on with the shake of a onto the podium, they stuck together throughout the course
tambourine or the hoot of a horn and give you the complete and took the finish line with a smile of relief and pride.
confidence to attempt and conquer each obstacle safely.
Would you do it again?: "Yeeeeaah"
From the start our courageous four; Charlotte, Joanne, Marc and "I'd do it again now"
Carl who left in the first morning group, took off from the start
on a long run before disappearing in to the woodland to take on "I'd go to boot camp first next time"
the zones. When they emerged from the woods to complete the "ask me again in a week!" were their responses :)
final zone to the finish line they were still going strong, which is
quite a feat, to keep on running when your clothes are soaked So will they do it again next year? Who knows, but if so, let’s
through and your face, eyes and hair are all caked in mud! hope more of the Skanwear staff and maybe their family and
friends can join the BRIGHT SPARX team. This is just
Some of the hardest obstacles lay ahead, with mental challenges the beginning!
as well as physical leaps of faith, testing their weary bodies and
We’ve put together a short four minute video for you to see
the team in action - look out for the moment when the GoPro
chest camera came off in the mud slide! There’s also a longer
version of the video covering all the seven zones, both of
which can be found on our YouTube channel; just
search Skanwear.

The money raised went towards the Electrical Industries
Charity, the national charity for the electrical and energy
industries. Their mission is to look after all people from the
electrical and energy industries whenever they or their families
need help with life’s challenges at every stage of their lives.

SPARX Page 5 skanwear.com

ARC FLASH – MYTHS, FACTS, FOLKLORE WEBINAR

As a relative newcomer to the Skanwear team I hadn’t expected Graham and I practiced the interview a couple of times in a
to find myself in front of the camera interviewing a senior similar setting but nothing can prepare you for the on-the-day
technical expert only three months after I started. However as nerves. But actually, it was quite fun! Being well prepared has
the Skanwear Academy grew from a conference-room idea to its merits so there wasn’t the sound of ‘CUT!’ being shouted
a juggernaut of a campaign, I decided to hop on board as the during each take and before I knew it we were wrapping up
presenter and face of our Academy. and my presenting debut was over.

A difficulty I faced, coming from a journalistic background, was Yet for Steve and I the work didn’t stop there. We had a
that I knew next to nothing about Arc Flash or electrical safety. month from production to broadcast to make it as well-
So for me the time spent crafting the interview was an important known as was physically possible using all the tricks of the
learning curve as now I fully understand exactly why the Skanwear trade. Fortunately for us we had fantastic success at the
Academy is so badly needed; people simply do not know enough, Overhead Lines exhibition in Chester with our Save the
or anything, about the life-altering event that is Arc Flash Date cards and free prize giveaway which really boosted the
exposure for us!
Steve and I began working closely with Graham Harvey, a retired
global EHS leader for one of the biggest electrical companies in I felt an enormous amount of pressure building up to the
the world, over a period of months to come up with a script broadcast and, apart from a few technical issues for some
we felt did exactly what we wanted it to: identify what an Arc viewers, I feel the video went very well! The feedback we
Flash is and what the Myths, Facts and Folklore are that need to have received is fantastic – better than I could have wished
be understood. for in fact

As the debut of ‘Arc Flash – Myths, Facts and Folklore’ went so well, we organised a If you would
webinar on ‘Arc Flash – Your Last Line of Defence’ on July 21st. This topic was decided like to watch
on from the feedback we received from the first video; people were keen to further their either video,
understanding of Arc Flash. Also, from a company point of view, something we strongly visit our
advocate is The Last Line of Defence and the fact that, whilst remaining aware of the many YouTube page,
steps that need to be taken initially, PPE is sometimes all that is left between a human and searching for
the Arc Flash risk. Hence the need for it to be correct in both protection level and also Scanwear
how it’s worn/looked after. We felt awareness needs to be raised on this fact so we moved Academy
forward with creating the LIVE webinar and were just as pleased with the results!

And so it seems the Skanwear Academy is well under way; now just the small task of
following it up…!

SPARX Page 6 skanwear.com

Marketing

CAKE BAKE

In support of the Electrical Industries Charity, and ahead of the
Mudnificent7 obstacle course race we’d signed up for, we held a
charity cake bake as a way of fundraising.

With a few weeks to go before our BRIGHT SPARX team completed
the 7km mud run, the office and warehouse staff were excitedly
discussing what they we would be bringing in to sell off, at 50p a
portion.

And the turnout was brilliant! There was everything from chocolate
brownies, Mars Bar slices and Keyline pie to homemade bread and
giant Scotch eggs. Throughout the day, we were all dipping in and
out of the conference room to taste a bit of everything and in the
end we raised an impressive £101 for the Charity.

ENA recap

Belfast was the home to the Energy Network Association Safety,
Health and Environment Management Conference in May and
was where Steve, Anthony and Angus visited for the two day
event. The Skanwear representatives, from the Marketing, Product
Development and Sales departments respectively, went to Ireland
as exhibitors to the forum where best practices were shared and
reviews of safety, health and environment challenges and concerns
were aired.

Angus gave a presentation to delegates on the usual topic – Arc
Flash and the Last Line of Defence. By repeating this presentation at
exhibitions and events throughout the year, Angus and the rest of
the team hope to raise awareness on this relatively-unknown topic.

OHLEX recap

In June, a Skanwear team descended on Chester Racecourse
for the annual EA Technology Overhead Lines Conference and
Exhibition. We were one of 60 exhibitors there showcasing the
very best of what we have to offer; two mannequins were dressed
in the most popular STRATA® garments with our Key Account
Managers Mike and Angus talking attendees through the features
and benefits. The competition we ran, offering guests the chance
to win prizes ranging from a magnum of champagne to a skydive,
was a great success and people were queuing up to enter! Angus
delivered a speech too on the Arc Flash risk, opening with the
question of ‘what is your last line of defence?’ Although the room
was very hot due to the weather, people stayed behind to raise
queries and organise meeting in future to discuss their PPE needs.

SPARX Page 7 skanwear.com

New Faces

Russell Duce Ryan Bullock

OPERATIONS MANAGER KEY ACCOUNT MANAGER

Skanwear is pleased to introduce Russell Duce as our new Operations Our newest Key Account Manager, Ryan Bullock, joined our Skanwear
Manager. His day to day role will include ensuring processes and team in early October. His job includes looking after some of our major
efficiencies are attained, maintained and futureproofed for the accounts such as SSE and Granite whilst supporting our global expan-
companies long term aspirations. Russell comes from an extensive sion. His favourite part of the job is building relationships, meeting new
background in operations and brings with him a wealth of knowledge to people and travelling to new places. Ryan studied Business and Law at
Skanwear. His career has enabled him to assist with growth in a leading the University of Teesside in Middlesbrough, after his graduation he was
baby care manufacturer from 12 employees to an international franchise headhunted to work for a marine engineering company where he has
with 2600 employees! He thrives from a challenge in the workplace spent the last 6 years. He loves a sense of adventure although it has not
which is his most enjoyable part of working in Skanwear so far. Out of always been the best of times - Ryan has got lost in Kuwait and been
the office Russell’s passion is for cars: drag racing, custom cars, hot rods held at gun point in Italy going through customs! Thankfully this was
and building fast engines this is something he has done since the age of just a misunderstanding at customs over a ‘suspicious’ object but this
12. It came as no surprise that when asked what he would do if he won was in fact a demo system he had booked in prior to his visit. However
the lottery he would buy more cars, on top of that he would give money the adventures don’t come close to some family time with his wife,
to a charity aiding sick children. young daughter and dog. Back at his home in Doncaster Ryan enjoys
golfing, fishing and some football. Work hard play hard is Ryan’s moto
as he has planned a Vegas trip with his friends for April 2017.

SPARX Page 8 skanwear.com

PERFECTING DESIGN

WOMENSWEAR

For the last three months, Garment Technicians Charlotte and Joanne
have been working on our top secret line of womenswear to add to the
ever increasing STRATA brand.

Generally speaking, women needing Arc Flash clothing have difficulty
finding appropriate garments designed to fit the female form. Most
women are having to wear men’s garments that have been labelled
unisex and because STRATA is committed to keeping all employees
looking uniform and smart across all different body types, job roles and
industries, our womenswear line is currently underway.

Whilst still in the early developmental stage, the collection has been
started with three garments; the shirt, the chino trouser and the polo
shirt. In the future, Product Development will look to extend the range in
order to fully equip and protect women without compromising on fit.

Charlotte said, “After a Friends of STRATA visit one lady told me that she
had been given small men’s clothing that was too big for her which then
caused her to trip and fall.

“I personally feel it’s a real shame that in this
day in age women are being treated as an
afterthought”

She continues, “however with more and more women joining the
industry and needing PPE, I am really excited to be starting this new
project with STRATA.”

Developing a new range from scratch requires a considerable
amount of research prior to production. The Friends of STRATA
grassroots campaign helped with design feedback as during site
visits, Charlotte and Joanne can have an informal chat with the
wearers to get honest opinions on what is needed and wanted.

The women’s line will be made from the same lightweight fabric
as used in other STRATA garments however will have extra style
features added. This will make it smart and formal enough to be
worn by more corporate employees yet light weight and practical
enough to be comfortably worn on site. At this stage in the
development, the size sample sets for the shirt and polo shirt have
been ordered from our manufacturer and fit sessions are being
arranged to review the garment fit across all sizes.

For the chinos, work is being done to make the style fit across all
sizes from 6-22.

Product Development hope to have these three
items launched for production by the end of
the year.

SPARX Page 9 skanwear.com

PROSTHETIC LEG GARMENT CRAIG GODSON

The Product Development team were faced with a challenge when a current BWSC
customer presented their latest request.

BWSC employee Craig Godson needed Arc Flash garments that took into
consideration his prosthetic leg following on from an accident at home.
In the following year he struggled to get PPE that fit properly whilst still
offering the same level of Arc Flash protection.

Garment Technician Joanne O’Neill designed trousers and overalls for Craig
with a zip on the outside for ease of use. This decision was made through
extensive research into how prosthetic garments are currently made and
how the STRATA clothes could cater for Craig’s needs. As these were to be
Arc Flash garments, Joanne built a gusset into the leg. This piece of fabric
placed behind the zip was for protection and a pleat added into the knee
pad for better mobility as his current trousers were rubbing against that
area.

Joanne and Charlotte, our other Garment Technician, went to visit Craig
on site at the BWSC Sleaford plant with the prototype. After trying the
garments on he was very happy with the functionality and fit and following
on from the visit, Craig got in touch to show his thanks, “To some people
they’re just overalls but to me it’s more; you and your team have made
things so much easier for me, meaning I can continue working.”

The coverall version is now in production and Craig
will have this by August.

GARMENT SPOTLIGHT

Our Production Development team are working on perfecting the
design of the STRATA® brand through thoughtful research and
creativity. Here we are introducing some new garments to our range.

The SFX300 Work Shirt

This superlight weight shirt (pictured left) is suitable for all work activities
and is especially suited for warmer climates. This is due to it being made
from woven fabric offering breathability by not trapping heat. Not only
this but it is Arc Category 2 and has 8.5cal protection. Now stocked,
wearers can choose either charcoal grey or navy blue.

The SFX221 Chino

This new lightweight trouser (pictured left) has been designed for
those in the job roles that will see them based mainly within an
office, yet still have a requirement to go out on site. Because of this,
the lightweight fabric satisfies the Arc Category 2 meaning wearers
have protection for up to 9.9cal. With the office scenario in mind,
the leg has been taped for a corporate fit. This chino trouser is now
in stock in navy blue.

New Rip-stop fabric:

We can now introduce the Rip-stop versions of the STRATA garments
already in stock. Rip-stop fabric has been engineered with a unique
blend of fibres giving great tear strength, abrasion resistance, comfort
and Arc Protection.

SPARX Page 10 skanwear.com

Friends of Strata ®

ABB IRELAND FRIENDS
OF STRATA VISIT

The STRATA team are always looking to
expand their ‘Friends’ so when an opportunity
came up to visit ABB in Ireland, it seemed like
the perfect opportunity.

Joanne and Charlotte have been developing The feedback Joanne and Charlotte get from visits Getting the garments right is as crucial as the
their relationship with ABB for some time like these are really important for them to keep basic understanding of why people need to
now and have been working closely with their finger on the pulse and have a continuing wear the garments in the first place. When
Vivian Prendergast who is the Electrical Safety understanding of what the wearers want. asked if the dangers of electricity are still
Champion for the global technology company. misunderstood, Vivian said:
During their flying visit to Dublin Joanne and “People are the creator of their own problems,”
Charlotte took new samples for Vivian to cast said Vivian, “so when you bring out a good “Yes it’s a global problem and people just
his eye over for feedback and they also took garment they get used to it then start looking for aren’t aware of the risks. After the health
the time to pick his brains over new ideas more options so it is positive feedback that fit and and safety element, it’s the last thing that is
which are in development. work wise the garments are fantastic. considered and is sort of left until the last.
One big thing I’ve noticed is that culturally
“Overall I’ve had a positive experience with “ ...the garments are so because of the garments we’re wearing,
Skanwear and the STRATA brand” said Vivian, versatile and easy to work we approach site and people say “why are
speaking about the three years Skanwear have with, the guys are taking you wearing that?” and we have to teach
been supplying ABB. the next jump forwards and them about arc protection and the level of
saying ‘let’s look at options in protection needed.
“There was always going to be interim periods
of fizzling out the nitty gritty bits but all in fashion!” “A big thing people don’t understand is
all it’s definitely all positive. You’re taking that in the environment we work in, it’s not
on board the minimal complaints and the “Up until recently you’d be wearing a garment just the direct work we could deal with that
garments on the whole are ideal and we’re just for 12 hours a day and it was uncomfortable and could have an effect on people. For example
down to little tweaks now. sticky and you couldn’t wash it and nothing was a network fault that is completely out of your
ever said. But now the garments are so versatile control could have a huge impact.
“I do [feel that Skanwear have taken on board and easy to work with, the guys are taking the
the feedback given] and there was never any next jump forwards and saying ‘let’s look at op- “There needs to be more focus on the cause
doubt in my mind really because any time I tions in fashion!’” and effect of an arc flash like the panels
spoke with the team, with whatever I brought Visit the Garment Spotlight page on our newly exploding, equipment failure, intense heat
to the table, it would start off as a conversation developed website to see for yourself how great and energy and where that dissipates within
then all of a sudden I was being sent a sample our garments are. a room. People just aren’t identifying that
in the post or next time we met they could and it’s crazy in this day and age.”
produce the garment we’d been speaking
about. Keep up the good work!”

www.friendsofstrata.wordpress.com

SPARX Page 11 skanwear.com

Customer Services Approximately 2,365 new names
added to SAFELINE…
WHAT YOU SAID ABOUT US
Why? Because our clients relish the..
BIG thanks to Western
Power Distribution Flexibility – have the system tailored to your requirements,
and control the number of products per
We are delighted to announce that we have won the wearer, or the amount of spend – in value
business to supply Western Power Distribution with or points. In addition there are numerous
STRATA orange Hi-Viz polo shirts. Whilst we already levels of authorization – at top management,
supply Hi-Viz vests, coveralls, trousers and jackets, the supervisory or team leader level.
polo shirts is an item we haven’t provided yet and will
be rolled out to many engineers working across the Safety – management can determine when a wearer
company. ordered and received goods, critical for safety
traceability records.
We’re thrilled to continue expanding the working
relationship we have with Western Power Distribution. Control – so the company can determine which business
unit has access to which collections of clothing
Feedback and PPE, restricts the possibility of the wrong
wearer ordering incorrect clothing for his
‘Thank you for the instructions and help duties.
getting my FR clothing ordered. The process
was simple and very easily completed’ Reporting – e nables management to see what has been
function ordered and when it was received at wearer
Gas Turbine Technician – Granite USA
level. Language – quickly translates to any
‘I just wanted to say thank you for sending language. Open – 24 hours a day, 365 days
through the order so quickly, I received it a year.
yesterday :)’

Product Administrator – Senvion

‘We’ve had lots of good comments back
from the wearers’

ASEQ Manager – Linbrooke Services

TRAINING The customer service team have been involved in training over the last few
weeks to help increase their knowledge and expertise to make sure our
Ever heard of the expression customers are left completely satisfied. The training included activities and
‘learn something new every scenarios that encouraged them to think on their feet, preparing them
day’? Well, that’s what our to manage potentially difficult or challenging phone calls. This focus on
team our constantly doing. ‘quick thinking’ helped with the additional formal training that covered
client communication and advice on telephone handling.

SPARX Page 12 skanwear.com

GET HOME SAFE

TONIGHT GUYS

WEAR STRATA!

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ARC FLASH
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