Age UKIW Annual Review 2017-18

Annual Review
2017 - 18

Living well, independently

Welcome to our
Annual Review
2017 - 2018

Our Vision, Purpose and Beliefs

Our vision:
An Island community where older people are respected, valued, included
and able to live the life they choose.

Our purpose:
Working with, and for, older people; driving change so they can live well
whatever their circumstances.

Our beliefs:
In all that we do, we will be:
• Local, caring and responsive
• Led by older people, working with them and not just for them
• Champions of independence, inclusion and equality
• Respectful of each person and their freedom to choose
• Thoughtful, open and honest
• Positive and proactive

2

Contents

4-5 CEO & Chairperson Statement 13 What's Ahead?

6 Information, Advice, Making 14-15 Fundraising
Connections
16 More of our 17/18 Celebrations
7 Living Well Approach
17 Financial Report
8-9 Bringing our Services Together
18-19 Thank You and Charity
10-11 Independent Living Information

12 Creating an Age Friendly Island 20 Charity Begins at Home

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 3

CEO and
Chairman
Statement

This year, the theme for our annual
report is ‘Living well, independently’;
a theme which resonates as much
for the Charity as our local, older
population.

Most older people will tell you that they
want to stay living in their own home,
independently, within a neighbourhood
they know; memories and family or friends’
networks are important to their wellbeing.

Age UK Isle of Wight has listened to what
older people are telling us, and throughout
this report you will see examples of
person-centred services, based in local
communities, which enable people to live
well, independently.

We illustrate how we provide holistic support,
looking at more than the initial challenges
people approach us with, to ensure that their
quality of life is maximised and there is less
likelihood of spiralling into crisis.

We also highlight how our amazing volunteers
contribute to our achievements. Liz’s story
highlights how people can not only benefit
from our services but also support others,
cheering up someone else to relieve their
loneliness. Whilst Christine assists people to
complete benefit application forms to ensure
that older people get the support and the
income they are entitled to.

Recognising that Age UK Isle of Wight is a
local, independent Charity which depends
heavily on the generosity of Islanders for an
increasing amount of its income, Christine
and other volunteers speak to the people

4 AGE UK ISLE OF WIGHT | ANNUAL REVIEW 2017 - 18

they help and often the charity receives a
donation as a result.

These donations are very much appreciated,
and are vital contributions towards our
sustainability. Therefore, ‘Living well,
independently’, the theme of this year’s
annual report, is as relevant to the Charity as
it is to the people we serve.

At the end of March 2020, Ageing Better
Programme funding from the BIG Lottery will
cease. Age UK Isle of Wight is developing
ways to ensure that the quality of the
organisation and its capacity to deliver the
services people say they want, and need, is
retained so that the Island’s older population
can ‘survive and thrive’.

From the beginning of January 2018, the
Charity has involved a range of stakeholders
– trustees, staff, volunteers and the public –
to consider how to be sustainable into the
future, because we know we cannot do it
alone.

We need Islanders to get behind our Island
Charity and we will be sharing our ideas of
how to achieve this over the coming months.

In the meantime, we sincerely thank everyone
for their support: funders, volunteers,
members of the public who attended our
events, donated or left us a gift in their will,
and we look forward to working with you, and
for you, in 2018/9.

Jo Dare Sheila Evans
Chief Executive Officer Chairman of Trustees

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 5

Information, Advice,
Making Connections

Over the last year, we have been working towards a more person-centred,
holistic approach to our work; our objective being that people need to tell
their ‘story’ only once, to receive the support they need from both Age UKIW,
and external services. We are achieving this through our triage process -

Reception
&InAfdovricmeation
&CLairvienNgaviWegllators
RefOernrwalard

Receiving a phone call every 75 seconds at peak times, our 11,888
Reception is the main route into Age UKIW.
enquiries were
Incoming enquiries range from the simple to the complex and answered by the
give us the opportunity to identify a range of possible needs, Information and
directing people to services that might improve their wellbeing. Advice Team

During 2017/18, the Information and Advice Team offered £1.13 million
personalised support and guidance to 5,473 people, enabling
them to make informed decisions and take maximum control raised for clients
over their lives. through welfare
benefits and one off
Information and Advice is also delivered through Care Navigators grants
who work alongside the people to develop individual, holistic
plans that enable them to access services they want and need. Over 1,500

Living Well Support Workers then help make the connections, local older people were
giving practical support and guidance, so that people can live the supported to live well,
life they choose, more independently. independently by our
Care Navigators
For all team members, supporting people to access the financial
support they are entitled to and helping them to remain at home,
is a priority.

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Living Well Approach

The Living Well approach launched in late 2017 to In the first 6
support people to lead fulfilling lives, and maintain months...
independence. This is done by working alongside
people to avoid crisis and better manage their own 662
health and wellbeing.
people were supported
The service is funded by the IW Council, and delivered by Age by Living Well Services
UKIW, working collaboratively with three partner organisations:
Carers IW, People Matter IW and the Way Forward Programme. 73%

of people feel they
have increased their
ability to remain
independent

65%

of people feel more
confident to manage
their own care

How Living Well helped Brian

Brian lives alone with his dog; often in pain, he struggles with everyday tasks such as washing,
dressing, household cleaning, dog walking and shopping. It can take several hours to complete the
simplest of tasks. Over time he had become isolated, lonely and depressed, fearing that he might be
put into a care home, and would lose his beloved dog.

Elaine, our Living Well Support Worker, agreed a plan with Brian to help him live well. Household
aids to help him day to day were sourced through the Independent Living Centre and the Red Cross.

Elaine also supported Brian to book a physiotherapy appointment, which resulted in some walking
aids, and achieve a successful claim for Attendance Allowance. This additional income enabled him
to pay for help around the home, through the Just About You (JAY) service, for all the jobs he had
been struggling with.

After our support he said: “My life has re-started again, I am so glad I met you. You have shown me
the way forward and have helped me immensely to stay independent”.

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 7

Bringing Our
Services Together

We have been working hard over the last "Beckie also rearranged things so I can reach
year to develop a more holistic, person- what I need without stretching, she always
centred approach to the work that we do, makes sure that I’ve had something to eat, and
putting people and their needs right at the we always have a good chat when she visits”.
centre of our thinking.
Maureen’s husband sadly passed away in 2011,
Weareworkingtowardsapracticewhichinvolves her daughters are on the mainland and visit their
people needing to tell their ‘story’ only once, by Mum often, but Maureen sometimes misses day
working more collaboratively across our internal to day contact.
teams and with external partners. Maureen’s
story illustrates how we are succeeding in Rudi put her in touch with our Good Neighbour
achieving this: Scheme, and she now receives visits from Jenny,
a Volunteer Befriender. “Jenny pops around
This is Maureen, she’s 82, a fan of the soaps, and we have a good chat about Emmerdale,
cooking, watching the football, and she loves EastEnders and Corrie, we sit and chat with a
getting out and about on her scooter. cuppa, and I find that really comforting”.

Following knee and shoulder surgery, Maureen Our Homesafe team helped Maureen with
had been struggling; she was waiting for a hip some adaptations at home, and the Digital
operation and was having problems walking, Inclusion Team provided Maureen with digital
making daily life quite difficult. Her GP, Dr support, so that she could safely and securely
Vloemans, referred Maureen to Age UKIW, for stay connected with her friends and family.
some support and assistance.
“I can honestly say that without Rudi helping me
Rudi, a Care Navigator, acted quickly, obtaining the way that he did, I wouldn’t have known what
a wheelchair for Maureen. He took her to The to do. He sorts everything out, and you don’t
Storeroom to pick out a suitable recliner chair, have to worry, because he is there for you when
so she would be more comfortable at home, you desperately need help.
and moved some of her furniture, so she could
manoeuvre more easily around her bungalow. "Rudi and Age UKIW have helped and supported
me all along the way. I can’t thank Age UKIW
“From that point onwards, Rudi has always enough for what they have done, the work they
looked after me. I’d been struggling with doing do is brilliant”.
bits and pieces around the house, so Rudi put me
in touch with their JAY (Just About You) Team,
and now a lovely girl called Beckie helps me out
with my cleaning.

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"I can’t thank
Age UKIW enough
for what they
have done, the
work they do is
brilliant”

Maureen

Our ability to help Maureen in so many ways would
not be achievable without the joined up working of our
dedicated staff teams, Support Workers and volunteers

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 9

Independent Living

It's been another busy year helping people to live well, 25,000
independently in their own home and community,
through practical support, delivered by Independent hours of support to 350
Living Services (ILS) and the Good Neighbour Scheme JAY clients
(GNS).

ILS provide charged-for services to support independent living, 1,500
including:
jobs carried out by the
• Just About You (JAY) • Community Memory Handy Person service
Service Groups
1,036
• Active Networks Social • Home Memory
Clubs Therapy nail cutting
appointments
• Home Safe • Handy Person Service delivered to 236 clients
• Nailcutting
50
2017/18 was a busy year, and saw the continued growth of many
of the ILS services, but also saw the end of the Handy Person regular Community
Service after funding from the IW Council ceased. However, Memory Group
recognising the ongoing need for this vital service, we laid down attendees
plans to continue the provision through our Home Safe service.

All profits generated by these services are paid back into Age
UKIW, to help support our other services.

“Thank you for fitting the rail for my father, it's already made a huge
difference to his confidence in going in and out of his home”

Daughter of Home Safe Service client

10 AGE UK ISLE OF WIGHT | ANNUAL REVIEW 2017 - 18

The Good Neighbour Scheme (GNS) is an essential element Over 30,000
of how we support some of the Island's most vulnerable
and socially isolated older people. hours of support provided
to over 600 local isolated
Volunteers provide help and support, whether it's driving a older people by GNS
client to a hospital appointment, helping at a Community volunteers
Memory Group, or hosting a Teapot Club. The work of our
volunteers is vital in reaching out to the most lonely, in 19,000
order to facilitate independent living.
help activities delivered by
a team of almost 400 GNS
volunteers

96%

of clients say they are very
happy with the volunteer
assigned to them

72%

of clients say volunteer
support has a lasting,
positive impact on their
lives

Liz (above) has been a volunteer for Age UK Isle of Wight for over 5 years:

"Keen to do some volunteering, staff at Age UK Isle of Wight suggested telephone befriending,
which is ideal for me. I can do it from home as I’m visually impaired. I also enjoy talking to people
so it works out well on both sides.

I telephone 4 different people each week and have chats with them. Over the years some of them
have sadly died, or they’ve perhaps gone into a home or haven’t needed someone to talk to them
anymore.

There are so many lonely people, a phone call once a week makes a real difference to them, and
I can give something back as I’ve had help from Age UK Isle of Wight and still do. When I was
between guide dogs I was more housebound, so a volunteer came to walk with me and my husband
(who also has a guide dog) each week. We’ve also had the handyperson do some plumbing jobs
and we know we can call on them again as it’s someone we can trust. I know that if I ever have any
problems then I can get onto Age UK Isle of Wight and they will help sort it out.

I would say to anyone thinking about volunteering, give it a go, it is definitely worthwhile. It gets
you involved in the community and gives you a different perspective, helping you to look outwards,
not inwards, and it keeps you young!"

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 11

Creating an Age
Friendly Island

We have continued to achieve positive results
towards our objective of making our Island
a great place to grow old. 2017-18 was the
mid-way point of our BIG Lottery funding, and
a time to focus on the post-funding future of
the projects and what else we can accomplish
before April 2020.

Working with 10 partner organisations, we
continued to deliver 12 projects across the Island,
reaching out to the most lonely and isolated
over 50s. Support for those with dementia, Care
for Carers, Care Navigators and digital help were
just some of the ways the Programme has helped
Islanders. 2017/18 highlights include:

3,940

local people supported by Ageing
Better projects

33,837

people visited the Isle Help directory
of services website

540

people attended the 30+ events
during the Celebrating Age Festival

400+

employees from 30 organisations
received Age Friendly Training

5,000+

students from across Island have
been involved in our Intergenerational
work (50% of Island schools)

12 AGE UK ISLE OF WIGHT | ANNUAL REVIEW 2017 - 18

What's Ahead? 13

2017-18 was a year filled with successes and
reasons to celebrate, but also a year for reflection,
focus and planning.

At the end of March 2020, our Big Lottery funding
will cease. This leaves us with some potential
challenges ahead, along with some new
opportunities.

We have been working with staff, trustees,
volunteers and members of the public to create
a strategy for a sustainable future for Age UK
Isle of Wight. This new Sustainability Plan
focuses on how we will continue to support our
older Islanders to not only survive, but to thrive
in the coming years, despite the challenges we
are facing.

Some of the fundamental elements of our
Sustainability Plan are:

Relocating back to a single office at
147 High Street, Newport

Keeping our overheads to a minimum and
making the most of our asset. This will
improve internal collaborative working
between teams, to give the best possible
service to our clients.

Increasing collaboration with a
range of organisations

To minimise duplication of work and maximise
resources available for service delivery.

Restructuring service areas to
improve client pathways

Getting person centred support to people
more quickly, resulting in clients only having
to tell their story once.

Increasing income diversification

Improving and broadening our sources of
sustainable income.

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT

Fundraising

What a year for Fundraising! Campaigns and
events, festive films and skydives, knitting and
summer fairs were all part of the heady mix
of fundraising activity which took place during
2017/18.

Volunteers, donors, businesses and charities
all got involved in helping us to raise a total of
£196,508 (to include bids and grants) and it can’t
be denied that there was a lot of fun to be had in
the process!

These are some of our Fundraising highlights:

£17,000

raised at Wolverton Manor Garden
Fair 2017

£7,000

raised by 14 incredible skydivers,
including 91 year old Joan
Livingstone!

2,800

hats, knitted by our supporters, as
part of The Big Knit

£1,200

raised by 15 brave ‘penguins’, who
took the plunge on Appley beach in
the middle of December

£1,850

raised from the Age UKIW Christmas
Film Festival

14 AGE UK ISLE OF WIGHT | ANNUAL REVIEW 2017 - 18

Total amount
raised

£196,508

a 360%
increase on the
previous year!

£15,000

from the Isle of Wight Foundation
(Island Roads) to provide iPads and
digital activities for older Islanders

£10,000

from Southern Water, to provide free
transport and outings for our Active
Networks Social Clubs

£22,300

from Age UK (National) as part of the
Warm And Well programme

£73,000

received in legacies, from 4 donors

£3,430

raised by 3 local legal firms through
our Will Writing Scheme

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 15

More of our 17/18
Celebrations

The Digital Inclusion Project, funded 229 people
by the BIG Lottery as part of the
Ageing Better programme, offered assisted with
800 hours of personalised 1-to-1 personalised digital
digital tuition and workshops for all support to stay safe
abilities. The project also delivers online and connected
free community drop-in sessions at to friends and family
accessible community venues.

The LGBT Hate Crime & Domestic LGBT+
Abuse Support Service continued Conference
to offer vital support and worked
extensively with partners to raise hosted by Age UKIW,
awareness and build an inclusive the first ever event of
Island. Recognising the importance of its kind on the Island
the project, funding was increased for
2018-19 to a full-time role.

The Men in Shed’s project, funded by 69
BIG Lottery, offers men welcoming
spaces across the Island to socialise new members
and engage in purposeful activity. joined a Men’s Shed
There are 8 active Men's Sheds across and became more
the Island, including innovative Music connected to their
Sheds, Aviation Museum Shed and local community
Engineering Shed.

The Support at Home Service, 480 people
delivered in partnership with British
Red Cross, offers free practical and supported after
emotional support. Team members hospital discharge by
visit a person in hospital to discuss the Support at Home
their individual needs, and help with Service
the process of settling back at home
following a discharge from hospital.

16 AGE UK ISLE OF WIGHT | ANNUAL REVIEW 2017 - 18

Financial Report

41% - Big Lottery Fund /
Ageing Better Programme

20% - IOW Council Funding
(Including Living Well)

How we fund 16% - Grant Funding
our services
16% - Independent Living
£3,068,237 Services Income

Total incoming funds 2% - Fundraising

2% - Police & Crime
Commissioner (including
Restorative Justice )

2% - Other
1% - Donations

For every £1 raised, 78p has been spent directly on
delivering services to our clients

49% - Direct Project Costs

29% - Grant payments How we spend
made to 3rd party our funding
delivery partners
£2,683,336
22% - Core Costs
Total outgoing funds
The net surplus of
£384,871 is long term
funding committed
to delivering services
in 2018 – 19

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 17

Thank you

Thank you to everyone who helped make 2017 - 2018 such a memorable and
successful year.

We would like to thank all our volunteers, donors, funders and partners for their
valued contributions, as well as our Trustees and staff, without whose hard work our
achievements wouldn’t have been possible.

Special thanks also go to the following partner organisations, businesses, public
bodies, trusts and foundations for their generous support:

• Alice Ellen Cooper Dean Charitable • IOW Chamber of Commerce
Foundation • IOW Clinical Commissioning Group
• IOW Council
• Alzheimer’s Café • IOW Festival
• AONB • IOW Garlic Farm
• Bembridge Town Band • IOW NHS Trust
• Betapak • IOW Pearl
• BIG Lottery Fund • IOW Rotary Clubs
• British Red Cross • IOW Skydive
• Carers UK Isle of Wight • IOW Steam Railway
• Cineworld • Island Parish Councils
• Citizens Advice • Island Roads
• Community Action IW • Isle Help
• Dell Café • Isle of Wight County Press
• Delta Force Paintballing • IWCP
• Footprint Trust • Jr Zone
• French Franks • Lancaster’s Estate Agents
• Glanville’s Legal services • Learning Links
• Hampshire and Isle of Wight Trading • Matrix Create
• Megan Baker Estate Agents
Company • My Life a Full Life
• Hampshire Fire and Rescue Service • Newport Congregational Church
• High Sheriff Foundation • NFU Mutual
• Hose Rhodes Dickson
• Independent Arts

18 AGE UK ISLE OF WIGHT | ANNUAL REVIEW 2017 - 18

Charity Information

• Older Voices Registered Company number 06057797
• Paul Wheeler Solicitors Registered Charity number 1118711
• People Matter IW
• Pete Holbrook Removals Registered office
• R.S Brownless Charitable Trust St Thomas’ Chambers
• Red Funnel 147 High Street
• Red Lions Newport
• Red Squirrel Property Shop Ltd Isle of Wight
• Ryde Inshore PO30 1TY
• Ryde Library
• Santander Call:
• Seaview Beauty Clinic (01983) 525282
• Southern Vectis
• Southern Water Email:
• Stichting Insinger Fonds [email protected]
• Supporting Events Limited
• Tapnell Farm Web:
• Taylor Wimpey www.ageukiw.org.uk
• Tesco
• The Charity of Edgar Ralph Dore Trustees
• The Co Operative Vilma Barraclough
• The Michael & Anna Wix Charitable Trust Dawn Berryman
• The Misses Ward Charity Eddie Elsom
• The Sobell Foundation Richard Evans
• Waitrose Sheila Evans
• Walter Gray & Co Solicitors Stuart Fraser
• Waterside Community Trust Dorothy Moir
• Wheelers Solicitors Jane Patterson
• Wight Aid
• Wight Fire & Security Company Secretary
• Wight Home Care Ms J Dare
• Wolverton Manor Garden Fair Committee
• Wright Estate Agents Auditors
Bright Brown Limited
Charted Accountants
Statutory Auditor
Exchange House
St. Cross Lane
Newport

ANNUAL REVIEW 2017 - 18 | AGE UK ISLE OF WIGHT 19

Charity Begins at Home

1 in 6 Island homes are occupied by
someone aged 65+ living alone

By 2026, the number of Island residents
aged 85+ will increase by 40%

For every £1 you give, 78p goes directly
on local service delivery to help older,

vulnerable Islanders

Age UK Isle of Wight are a local independent charity, supporting
older Island residents to improve their quality of life
and to live well, independently.

So, if you give local, it stays local!

Fundraise: Donate:

Sign up to support, One off donation,
or volunteer at become a regular
giver or leave a gift
events to help raise to us in your will
much needed funds

Call us: (01983) 525282 | Email: [email protected] | Visit: www.ageukiw.org.uk
Like us: Facebook/AgeUKIW | Follow us: Twitter/@AgeUKIW

Registered Charity Number. 1118711