CSDD_Annual Report 2016

ANNUAL
REPORT
2016

REJUVENATE
& REVITALIZE

Annual Report 2016 www.csdd.net

Board of Directors A MESSAGE FROM THE PRESIDENT

Dan Weintraub As I reflect on 2016, I am reminded of the incredible progress and
Board Chairperson successes Community Services celebrated over the year. Our
Agency is rejuvenating and revitalizing our programs and services.
Lesleylinda Lannan We are building on our expertise to accommodate the people we
Vice Chairperson support, focusing on employment, wellness and person-centered
services.
Kevin Wicka
Secretary One of our goals is to empower the people we support to achieve
their dreams. We recognize that many people’s goals include
Rajat Singhal finding a job they love. I have heard from many of the people in our
Treasurer Employment Continuum that they can’t wait to start working, and
those who have found a job are thrilled to go to work every day.
Rebecca Boyle
Board Member We are answering that call with our new Jefferson Career Center.
We imagined a place where the people we support can explore job
Kathy Collado options in hands-on career suites that cater to specific industries.
Board Member These include hospitality, culinary arts, customer service and
automotive detailing. The best part is that the ideas for these initial
Shari Cook career suites came from the people we support. We surveyed their
Board Member interests and let their answers guide the development.

Susan Emhof In 2016, we purchased a building on Jefferson Avenue where our
Board Member new center will offer hands-on learning opportunities and help the
people we support find competitive employment. At the end of the
David Kraus year, we were thrilled to learn we had received a grant of nearly
Board Member $1 million from New York State’s Nonprofit Infrastructure Capital
Investment Program to begin renovations. Not only will it offer
Bradford La Salle career suites and vocational supports, but the Jefferson Career
Board Member Center will also provide an after-school respite program for the
children we serve. This center will truly be a place where people’s
Michael Rivera dreams come true.
Board Member
All of our programs at Community Services are designed to
Herman Tate be person-centered and to help those we serve lead their most
Board Member independent lives possible. People in all of our programs are
encouraged to gain skills that will help them become more
Mindy Cervoni independent and find a job they enjoy.
Ex-Officio Board Member
Through a mini-grant, our Budgeting Department was able to create

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Annual Report 2016 www.csdd.net

the Social Spot Café where people we serve can build social capital and learn new skills, whether it’s
managing finances, comparing prices when shopping, or opening a savings and checking account.
These topics are very important in assisting the people we support to live independently.

Our agency continues to grow with the help of our community partners, with whom we work closely to
ensure our success and improve our services. We began a three-year program in partnership with the
Family Justice Center to offer support to people with developmental disabilities who are survivors of
sexual assault, domestic violence, dating violence and stalking. This innovative program is funded by a
federal grant through the Department of Justice and the Office on Violence Against Women. Together,
we will ensure that all survivors with developmental disabilities have access to an advocate as well as
benefit from our services and those at the Family Justice Center. We are so proud to be among the first
local agencies to offer this type of program.

In this Annual Report, you will learn about the rejuvenation and revitalization of our Agency and its
services. It is our goal to continue expanding and improving our programs to meet the needs of the
people we support and help them fulfill their dreams. With the help of our community partners, generous
donors, dedicated leadership team and committed employees, our agency will continue to grow and
help those we serve lead the most independent lives possible.

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Annual Report 2016 www.csdd.net

Jefferson Career Center Anthony shares his story at our Employment is an
Opportunity lunch. Anthony was able to find a job
Employment has always been a focus here at he loves with the Boys and Girls Club of Buffalo
Community Services. Our new Jefferson Career through Community Services.
Center has been years in the making, and now that
project is coming to fruition. Community Services purchased the former Bethel
Head Start Building in September to be the site of
We have been fortunate enough to have the support the Jefferson Career Center.
of our partners throughout Western New York to
renovate this site into a state-of-the-art career Renovations have begun at the Jefferson Career
learning center. Center. There will be several hands-on learning
suites for people we support to develop job skills.
Community Services purchased the former Bethel
Head Start Building located on Jefferson Avenue in
September. We received almost $1 million in grant
funds from the Dormitory Authority of the State of
New York to begin renovations. These will include
hands-on learning suites that will provide training in
hospitality, culinary arts, automotive detailing, office
work and customer service.

Local businesses and organizations learned more
about our center at our recent Employment is an
Opportunity lunch. Anthony, one of the people we
support, shared his success story and what he loves
most about his job at the Boys and Girls Club of
Buffalo.

The Jefferson Career Center will also provide respite
programs for the children we serve to give parents
time for themselves and to help older children begin
exploring work options they might want to pursue.

We are excited to be providing this innovative space
to the people we serve and helping them achieve
their dreams.

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Annual Report 2016 www.csdd.net

Learning Suites

Office Culinary

Building skills needed to work in an office environment Gaining the skills needed to work in the culinary
isn’t always easy. Our Office Suite will offer hands-on industry will open doors to new experiences in a variety
opportunities to learn: of environments. People in our Culinary Suite will:

• Essential computer skills • Learn how to prepare and serve food
• Operating copy and fax machines
• Effective communication via phone • Gain insight into using tools safely
• Working with customers and co-workers
• Understand how assembly work operates

• Learn how to sanitize work area

Hospitality Auto Detailing

One of the fastest growing industries in Western New Developing skills in automotive detailing will introduce
York is hospitality. Our Hospitality Suite will offer the the people we serve to exciting opportunities. People
people we serve opportunities to: in our Auto Detailing Suite will learn how to:

• Build customer service skills • Use special detailing tools & products
• Develop housekeeping skills • Clean a vehicle's interior and exterior
• Estimate supplies needed and update inventory • Understand automotive tool & product safety
• Engage and welcome customers

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Annual Report 2016 www.csdd.net

Part of the Community

In 2016, we completed our Assessment and Career Exploration Center project and our Housing Transitions
Planning project. Both were funded through BIP Transformation Grants. Through these programs, we were able
to assist the people we support in getting jobs and housing, helping them gain independence and become a part
of their communities.

Housing Transitions Planning project

The goal of the Housing Transitions Planning project was to increase opportunities for people with developmental
disabilities to access the most independent housing possible. Additionally, a Household Transitions Guide was
created to assist our employees and other Person Centered Services of Western New York organizations.

36people received 8people moved out 4more people
housing plans into the community were able to
created by the with the support of follow through
Transition Housing Team. individualized housing with their housing plans
plans. and move into the
community a year after
the project ended.

Assessment and Career Exploration

The goal of the Assessment and Career Exploration project was to create and pilot a person-centered discovery,
assessment and career planning program for people with developmental disabilities who are transitioning out of
traditional day habilitation programs towards competitive employement.

49people participated in 3people moved to Day Hab
the program, and 29 Without Walls (Believe to
people received full Achieve), a program that
assessment and career support focuses on pre-employment skills and
recommendations. employment assessments.

8people became involved in 3people moved into competitive
Community Pre-Voc, where emploment with the support
they prepared for employment of ACCES-VR Supported
by learning job skills and exploring Employment Services.
different work opportunities.

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Annual Report 2016 www.csdd.net

Vocational Services Pre-Vocational Program PROMISE

Nearly 80 people Over 50 people in Erie Our PROMISE services
enrolled in our and Niagara Counties support over 60 students
Employment Services are supported in our in the Buffalo Public
Program in 2016. Pre-Vocational Program. and Niagara Falls high
schools.
Our Vocational Services offer Our Pre-Vocational program
the people we support a path to teaches skills to the people we Our PROMISE services
independence. They have access support through volunteering (Promoting the Readiness of
to a wide range of opportunities and and attending community events. Minors in Supplemental Security
the services are designed to meet People also have the chance to Income) was created to help
their needs. There are 44 people learn about various opportunities students ages 14 to 16 years old
who have secured competitive available to them. This includes learn job skills in the community.
employment through our services volunteering at the Matt Urban PROMISE serves students in the
in jobs that they love. Through our Hope Center, Meals on Wheels, Buffalo and Niagara Falls school
Employment Continuum, each taking a tour of Channel 7 WKBW districts. At the end of a three-year
person becomes more independent studios and more. term, students will be evaluated to
and less reliant on governmental help them find career placement.
funding and services.

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Annual Report 2016 www.csdd.net

Becoming
Independent

Our mission at Community Services is to mini-grant, we were able to purchase laptops for
help the people we support lead the most research and other items to turn this space into an
independent lives possible. educational environment.

Our budgeting informational sessions at our Each month, people in our Budgeting Program
new Social Spot Café helps the people we learn about important topics, such as managing a
serve learn new skills to reach their personal checking and savings account or saving money on
goals. groceries. One of class participants, Tina, said she
hopes to become her own payee one day.
The Social Spot Café is located at our 452
Delaware site, where people can come to “The people at Community Services are really
learn new skills and socialize. Thanks to an helping me do that. These classes are very
$800 Mary Frawley Memorial Grant and educational,” she said.
a Community Services Support Foundation

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Annual Report 2016 www.csdd.net

Expanding Our Presence

As our Agency continues to grow, we are able to develop new building sites and bring our services to even
more areas of Western New York. In 2016, we opened two new Independent Residential Alternatives, saw
services thrive at our 175 Humphrey Street location, and updated the look of our administration building at 180
Oak Street.

Hamburg and Gowanda IRAs

We opened two new residential sites in 2016
to offer more housing opportunities to the
people we support. One house opened in
Gowanda, and the other opened in Hamburg.
Each home offers space for 4 people. For
them, it is a long-awaited opportunity to live
in a place they can call home.

175 Humphrey Street

After hearing that our services were needed
in the Northtowns, we opened our 175
Humphrey Street location in 2015. Since
then, our programs have flourished there.
The building houses Children’s Respite
and Senior and Day Habilitation services,
and is a hub for Community Pre-Vocational
Services. Our employees ensure these
programs continue to be successful and
meet the needs of everyone we support.

180 Oak Street

Our administration building, located on Oak
Street in Buffalo, received a facelift to its
exterior during the summer. Now our main
building fits in with the modern look that the
City of Buffalo is sporting.

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Annual Report 2016 www.csdd.net

Revenues and Financials

89% of our funding goes to programs.

Revenue Agency Revenue

Medicaid $ 29,043,255 Medicaid
OPWDD $ 3,343,122 OPWDD
Rents $ 2,744,391 Rents
Erie County $ 354,369 Erie County
Food Stamps $ 348,862 Food Stamps
Other Grants/Contracts $ 369,135 Other Grants/Contracts
Other Income $ 715,550 Other Income

Total Revenue $ 36,918,684

Expenses $ 19,308,529 Agency Expenses Salaries
$ 5,210,422 Payroll Taxes & Fringes
Salaries $ 5,815,262 11% 2% Other Than Pers Services
Payroll Taxes & Fringes $ 4,038,669 Administration
Other Than Pers Services $ 746,159 17% 55% Property
Administration $ 105,877 151%5% Equipment
Property
Equipment $ 35,224,918
$ 1,693,766
Total Expenses
Change In Net Assets

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Annual Report 2016 www.csdd.net

Major Grants $34,775
$4,240
NYSOMH $141,886
$500,000
New York State Office of Mental Health $33,750
HIT Investment introduced new technology for medication administration $5,000
$61,513
Americorp $962,544
$5,655
Vista Volunteer built relationships with potential employers for people
we support 11

ECDSS

Erie County Department of Social Services
Traditional Preventive Services introduced in Parenting Department

US DOJ & OVW

U.S. Department of Justice & Office on Violence Against Women
Training and Services to End Violence Against Women: Increase capacity
and services for people with developmental disabilities who are survivors
of domestic violence

Tower Foundation

Technology planning grant

First Niagara Foundation

Further develop Employment Continuum at Jefferson Career Center

NYSDOT

New York State Department of Transportation
Purchase replacement vehicles, a new vehicle and offer transportation
services, partial grant

DASNY

Dormitory Authority of the State of New York
Support renovations at Jefferson Career Center

Niagara Area Foundation

Sensory room items for Humphrey location

Annual Report 2016 www.csdd.net

“ I’m really happy to
be here and to learn
”new things.

Dedicated Professional

Since his first day as an employee, Stacey has shown His Job Coach and the diner staff worked with Stacey
how dedicated and passionate he is about his job at to improve his skills, eventually helping Stacey take on
Uncle Joe’s Diner each and every day. more responsibilities. Uncle Joe’s Diner has also been
flexible with Stacey’s schedule. He is allowed to work
Stacey is a dishwasher at the diner, which is located in fewer days than a traditional dishwasher so that he can
Hamburg. When he first started working, Stacey was continue to volunteer in his community.
washing dishes, breaking down boxes and taking out
the garbage from the kitchen. Now, he is responsible Stacey said he takes pride in his job and wants to do
for preparing some of the food in the kitchen. This well. He said, “I’m really happy to be here and to learn
includes cutting potatoes for french fries and assisting new things.”
the cook with items from the refrigerator and freezer.
Thank you to Uncle Joe’s Diner for demonstrating
Uncle Joe’s Diner has provided a supportive work understanding, cooperation and patience as well as
environment for Stacey and has continued to work your continued support of our Agency and those we
with him to accommodate his needs. When Stacey first serve.
started, he faced challenges with time management.

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Annual Report 2016 www.csdd.net

Foundation Our Foundation Events
Board of Directors
This year, the Foundation raised over $90,000 for our Jefferson Career Center,
Karen Silver which includes proceeds from all of our events. Our Foundation would not be
Chairperson where it is today without the support of our community and corporate partners.

Stephen Mayo 3rd Annual Golf Tournament,
Vice Chairperson Chipping in for Community Services

Scott B. Vahue The Community Services Support
Treasurer Foundation hosted their third
annual golf tournament at the
Mindy Cervoni scenic East Aurora Country Club.
Secretary
The golfers had a great time on the
Tamara Bennett course, and the scramble format
Board Member and shot-gun start allowed guests
of all levels to participate in the fun.
Laura Daniels
Board Member Thanks to the support of our
corporate sponsors, the tournament raised funds that helped create innovative
Christyn Newlin programs and spaces for the people we serve.
Board Member
Buffalo Inspired Art, Fare & Beer:
Robert O'Leary Making Our Mission Possible
Board Member
Our second annual Buffalo Inspired Art,
David Pawlik Fare & Beer event was held in November
Board Member at a new location: The Foundry Suites. The
Foundry provided a perfect atmosphere for
Nelson Rivera the evening.
Board Member
Guests were able to bid on Buffalo-themed
Alexandra Wehr artwork created by the people we serve.
Board Member This year’s event also featured beautiful
photographs of sites around the Queen
City taken by the people we support.

Guests also had a chance to visit stations,
which provided information about our
programs and our Jefferson Career Center. People from our programs shared their
stories in a one-on-one setting, allowing our guests to build personal connections.The
event was a big success for our Foundation and those we serve.

Thank you to our Corporate and Community Partners who helped make this evening
possible.

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Annual Report 2016 www.csdd.net

Corporate Donors and Community Partners

To all of our amazing sponsors and donors who have contributed to our success
and growth, thank you for your continued support of our mission.

$5,000 or more $2,500 - $4,999 $2,499 - $1,000

Creative Structure Services Bouvier Law AXA Advisors
Independent Health Brown & Brown Insurance Datz Dat
KeyBank Dopkins & Company, LLP Eaton Office Supply
Parkview Health Services First Niagara Risk Management Grandview Construction
Wegmans JW Danforth Time Warner Cable
M&T Bank
Northwest Savings Bank
Towne Auto

Additional Donations

We appreciate the businesses and organizations that have made a donation.
All donations, large and small, help support our mission.

Abou Dewan and Hanna Certapro Painters Harris Beach, PLLC Pearl Street Grill & Brewery

AdPro Colvin Cleaners Iburi Photography Penelope Ann

Albright Knox Art Gallery Copier Fax KegWorks Pepsi

Alex & Ani Darien Lake Lowe’s Perry’s Ice Cream

American Freight East Aurora Country Club LulaRoe Philadelphia Insurance

Bellini’s Bistro Escape Room Buffalo The Mac Groups Picone Construction

Big Ditch Brewing Company The Exit Rooms Marketing Tech Pizza Logs

Bison Fleet Explore & More Mary Kay Proflex

Bonafide Finger Foods, LLC Master Tech Auto Sam's General Auto Repair

Brown & Kelly First Niagara Foundation Mattress Firm sasi

Buffalo Bills The Foundry Suites Mother Nature’s Sugar Spot Coffee

Buffalo Bisons GBAUHN National Fuel Squire on Main

Buffalo Games Grandview Construction Northtown Auto Stella & Dot

Buffalo Philharmonic Orchestra Greco Trapp, PLLC OnCore Golf Superhero Alliance of WNY

Buffalo Sabres Guardian Panera Travelers Insurance

Carolina Furniture Hamburg Brewing Company Palumbo Insurance Try It Distributors

VSP Graphic Group

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Annual Report 2016 www.csdd.net

Our Individual Donors

Thank you to each and every one of you for your support, dedication and ongoing advocacy.
It is thanks to you that the people we serve are thriving in our community.

Claudia Alex Darcie Falsion Julie Marzolf & Family Michael Rozic & Family
Michelle Archer Donald Faltisco Lynn Masterson Deborah Ruth
Aspire Shelley Fitt Janet Mather Nicole Saunders & Family
Jennifer Ball Rhonda Frederick Stephen & Jill Mayo Allison Schmandt
James & Jennifer Barczak Karen Furlani Jeffrey McAvoy Lynda Schneekloth
Angela Barczak Katie Gange Brian McCarthy Robert Shibley
Gail Beahre Jill Gebhard Emily McClellan Martin & Cynthia Schwab
Dale Bielicki Lindsay Goodenough Michelle McDonnell Andrea Seyfreid
Kim Blamowski Hamburg Unitarian Universalist Church David McPherson Lisa Sharp
Ann Blass Chelsey Hansen Melissa Metro Karen Silver
Rebecca & Patrick Boyle Nicole Harvey Teresa Metz-Zogskorn Stacey Sinclair
Mike Brady Patty Heary Shelly Molasani & Family Charles Skillin
Mary Braun Kari Heigl Grace Moriarty Ramon Smith
Joyce Brown Kelly Heine Stephen Muck James Stewart
Cheryl Brown Diana Hills Erica Newsom Michele Story
Candace Burton Tony Illos Diane Nicolas Linda Szmanda
Laura Cabibi Dan Ingleman Jennifer O’Brien Randi Taberski & Family
Mindy & Jon Cervoni Debbie Jaeger William Occhino Jennifer Thiebolt
Colleen Clark Brenda Jankowski Jasmina Ogric Jennifer Trejo
Karen Coffey Nicholas Johnidas Sandra O’Hara Susan Trillizio
Earl Cohan Kristina Kaitanowski Kevin O’Leary Scott Vahue
Renee Collins Laurie Kalman Robert O’Leary Reed Vetovitz
John Condon Kelly Kinderman Kim Palermo Tika Walker
Barbara Connerton Tina Knapik Eleanor Pappagallo Timeka Washington
Sue Cwiklinski Vijay Kodan Vanessa Patrone Kenny Watford
Charles Debose David Kraus People, Inc. Dan Weintraub
Mary Deeter-Robinson Melissa Kulczyk Courtney Perez Alexandra Wehr
Deborah Derry Lesleylinda Lannan Mark Polito Rachel Welsted
Michelle Deschamps-Benzo Brad La Salle Mary Preischel Liz Weyer
Dr. Mark Donnelly L.E.A.D.E.R.S. Lori Raybold Izetta Williams
Melanie Dutschman David Lehman Peter Rice Shawnte Wilson
Eric Ensminger Christine Luongo Heather Ross Shelly Wood

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Annual Report 2016 www.csdd.net

Community Services Support Foundation provides support to Community Services for the Developmentally
Disabled. It secures financial resources and manages funds that support organizations and activities that provide
and improve services for people with developmental disabilities in Western New York. The Foundation offers
opportunities for donors to participate in the pursuit of service excellence, new services and new approaches that
improve the quality of life of people with developmental disabilities.

Foundation Financials Foundation Revenue
11%
Revenue $ 68,036
9%
Special Events (net)
80%
Contributions Unrestricted $ 7,584 Special Events
Contributions Unrestricted
Investment Income/(Loss) $ 8,879 Investment Income/(Loss)

Total Revenue $ 84,499

Expenses $ 3,529 Foundation Expenses Fundraising Expenses
$ 101,969 3% Contributions to Affiliates
Fundraising Expenses $ 18,950 General & Administrative
Contributions to Affiliates 15%
General & Administrative $ 124,448
$ (39,949) 82%
Total Expenses
Change in Net Assets

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Annual Report 2016 www.csdd.net

Mini-Grants 2016

Each year, the Community Services Support Foundation receives multiple requests for
mini-grants, which are used to fill gaps in services, programs or supports for the people served
by the agency. As the Foundation continues to grow, the greater the number of requests that
can be awarded and more people that can be better served. The Foundation is proud to have
helped these dreams become reality and looks forward to next year's applications.

Here are a few of the mini-grants that were awarded in 2016.

Wellness Program for the Mind and Body

Our Agency always encourages a healthy lifestyle, and
that includes taking care of our mental health. Employees
at one of our locations thought introducing a yoga
class would help those we serve relax their bodies and
minds. They purchased yoga equipment and partnered
with a local yoga instructor to teach a 10-week class.
Participants said they were able to relieve stress and
become more flexible.

Life Through Our Eyes

The people we serve had a chance to explore areas of
Buffalo and express their creativity through photography
with this mini-grant. One location purchased cameras,
which were then used by the people we serve during
sight-seeing trips around Buffalo, including the Botanical
Gardens, the grain elevators and the Outer Harbor.
Afterwards, they would write about their favorite photos
and what they meant to them. Above is a photo taken of a
pier on the Outer Harbor.

Recreation Resort

This mini-grant allowed one of our homes to purchase
outdoor furniture, a grill, a basketball hoop and other
outdoor games so residents could enjoy time outside. Our
employees said that the people they serve spent more
time outside socializing, having fun and enjoying healthy
meals cooked on the grill.

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Annual Report 2016 www.csdd.net

Celebrating Achievements

Our President & CEO, Mindy Cervoni, works tirelessly to ensure our agency is providing the best quality programs
and always meeting the needs of the people we support. She celebrated several accomplishments this year.
In August, Mindy joined the New York State Association of Community and Residential Agencies’ Board of
Directors. The association provides agencies that serve people with intellectual and developmental disabilities
with tools and information in workforce development, individualized supports, policy and legislative advocacy,
education and training, technology and more.
Mindy also graduated from the Health Leadership Fellows program, which she was invited to participate in due
to her passionate involvement in improving the lives of the people we serve.
She was named to Buffalo Business First’s Power 100 Women, which lists the most powerful and influential
women living in Western New York, as well as the 25th annual Business First 40 Under 40 class.
Mindy’s unwavering dedication and leadership inspires all of us to provide the highest quality, person-centered
services possible.

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Annual Report 2016 www.csdd.net

Leadership In Memoriam

Mindy Cervoni Earl Cohan In memory of those we have
President & Chief Executive Officer Director of Residential and lost over the year. While they
Clinical Services may have left us, the impact
Sharon Chmielnicki they have had on us will not be
Vice President of Programs and Jaime Fitscher forgotten.
Chief Operating Officer Director of Finance
Warren Baumgarten
Jennifer O'Brien Kari Heigl
Vice President of Finance and Director of Funding and Salonia (Salone) Busby
Chief Financial Officer Reimbursement
Willene Floyd
Lindsay Goodenough Brenda Jankowski
Vice President of Director of Human Resources Glenn Griffin
Administrative Services
Vijay Kodan Charlotte Herb
Kelly Kinderman Director of Information Technology
Vice President of Program Raul (Antonio) Lozada
Support and Development Sherry McMeans
Director of Service Coordination Joseph Seagrave
Gordon Anthony
Director of Building and Property Jessica Robinson Raymond White
Director of Day and
Kim Blamowski Employment Services
Director of Quality Management

Walsh Duffield Companies, Inc. earned a 2016
Safeco Insurance Make More Happen Award for
its community work with Community Services.
This award included a generous donation from
Safeco Insurance to support our programs. It is
thanks to our dedicated Foundation Board Vice
Chairperson, Stephen Mayo, that we received this
contribution.

From left: Janet Valentine, Safeco representative;
Stephen Mayo, Vice President at Walsh Insurance;
Mindy Cervoni, President and CEO of Community
Services for the Developmentally Disabled; and
Aaron Bond, Safeco representative.

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Annual Report 2016 www.csdd.net

Your contributions make it possible for us to continue furthering
our mission every day. As a friend and partner, we extend our

sincerest thanks for your support.

Online Giving

Gifts can be made online by visiting our website. All
contributions are made through a secure donation system.

www.csdd.net/donate
or by mail to:

Community Services Support Foundation
180 Oak Street

Buffalo, NY 14203

CONNECT WITH US!

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Developmentally Disabled

@communityserviceswny Community Services for the [email protected]
Developmentally Disabled