The Definitive Guide to Anti-Hacking, Anti-Fraud & Security

The Definitive Guide to

Anti-Hacking,
Anti-Fraud & Security

across Telecoms, Mobile & Data

20 Tips in Managing
RISK for all IT Kung Fu
Professionals

Introduction

At Matrix247 our mission is to ensure your Management and I.T. Department
have all the knowledge available to Manage Risk within your firm.
In this booklet, we’re taking a closer look at all the possible RISKS that are open
to the hackers out there across the complete communications landscape of
Telecoms, Mobiles and Data to commit fraud.

The Matrix247 Security Knowledge Kung-Fu Test
Is Your I.T. Security Person Up For The Challenge?????

Simply email [email protected] with the subject ‘KUNG FU TEST’ and we
will send you a simple TEST across Telecoms, Mobile & Data Security and grade
your best man on the following KUNG-FU belt gradings:

BLACK BELT…… RED BELT…… GREEN BELT…… YELLOW BELT……
MASTER OF ALL CLOSE BUT NOT HAS ABILITY, CLUELESS….IS
SECURITY IN THE YET A MASTER! MORE TRAINING THIS GUY REALLY
KNOWN WORLD!.... TO BE A SECURITY RESPONSIBLE???.....
KEEP THIS MAN! MASTER OH DEAR!!!

I do hope you find this booklet an indispensable guide and check-
list to continually use to combat crime. Become a BLACK BELT
MASTER OF SECURITY and partner with Matrix247…Our team
would love to work with you….
Master Ste Pritchard

Group Managing Director

2 T 08000 740 247

HOW WE HELP FIRMS….

Matrix247 assists firms through a Comms Audit
report, let us bring you the following benefits:

Manage Risk: We identify Points of Failure across your Comms Landscape,
gauge Risk levels to the firm and your clients & offer solutions.

Reduce Operating Costs: We identify where you can find money from existing &
new suppliers across the firms telecoms, mobiles and data-links.

Enhance Client Communication: We share award winning and successful ideas
that have been implemented in firms nationwide.

Client Testimonials

“Hillyer McKeown Solicitors prides “Matrix247Law accepted a substantial
itself on delivering a highly responsive challenge but have successfully
personalised service to its clients. delivered streamlined, scalable and
To achieve this, every part of the robust infrastructure we need to
communcation process has to be underpin our business plan going
excellent. At a time of increasing client forward. Resilience provides continuity,
expectation, Matrix247Law have given functionality ensures flexibility and
us a telecoms solution that enables cohesion secures cost-efficiency and
seamless client-focussed call handling, critically, we now have control back over
giving the firm a real competitive both communications strategy and
advantage. And we’re saving money in expenditure.”
the process!”
Peter Mahy, Howells Solicitors
Steve Harvey, Hillyer McKeown Solicitors

Top Tip to Start…….

TIP Contact our Team to arrange a Complementary Penetration ‘Pen’
test to check the current level of security in place across your
communications landscape. This way you immediately can make an
informed choice in which areas you may wish to tighten the Fight
Against Crime!

www.matrix247.com/security 3

TELECOMS RISK #1

PREVENT
UNAUTHORISED
ACCESS

Smith & Jones “Hi Sis,
Solicitors what’s the
weather like
over there in
Australia?

4 T 08000 740 247

TELECOMS TIP #1

DO

TIP
Protect office phones with a four digit PIN to prevent
unauthorised access to international dialing

www.matrix247.com/security 5

TELECOMS RISK #2

ARE YOU PAYING OTHER
COMPANIES PHONE
CHARGES?........

ABcrmowenPShtorneeetCo. SSmoliicthito&rsJones

000000881818006647010150xxxxxxxxxxxxxxxxxx Marketing
Marketing
Fax Line
Marketing
Alarm Line
Marketing

6 T 08000 740 247

TELECOMS TIP #2

DO

Acme Phone Co. SSomlicitihto&rsJones
Brown Street

TIP
Check each number by simply dialing how it appears on your
bill. Older numbers once used for marketing or lines that are
updated are rarely cancelled.

Email [email protected] 7

TELECOMS RISK #3

USE CALL RECORDING
AS EVIDENCE…..BUT
MANAGE THE RISK!....

Quickly satisfy any customers perceived miscommunication by linking
verbal discussions to your client records.

“I NEVER GAVE YOU
THE GO AHEAD FOR
ALL THIS WORK.”

8 T 08000 740 247

TELECOMS TIP #3

DO

This is totally
encrypted!
Aaargh!!

TIP
Ensure call recordings are stored securely and accessed
only by those with security clearance. Consequences could be
damaging.

www.matrix247.com/security 9

TELECOMS RISK #4

PROTECT YOUR
TELECOM SYSTEM
FROM BEING HACKED

Telecom systems are servers BT
and provide access to hackers.
Once access is found, hackers
sell the key to overseas low
cost call centres who spend the
weekend dialing international
friends and family at your
firm’s expense.

10 T 08000 740 247

TELECOMS TIP #4

DO

TIP
Ensure staff & those that have access to system admin change
default passwords. Deactivate unused services that provide
outside line access.

Email [email protected] 11

TELECOMS RISK #5

SAVE MONEY BY
ROUTING CALLS OVER
THE FIRMS FAST
BROADBAND LINKS….
BUT MANAGE THE RISK...

Voice over IP (the Internet)
is a gateway for hackers to
access the firms internal
data network.

.....VAocSicc&Bee-rsLJosinaSkUdoonblinscaeintcdourrsed

12 T 08000 740 247

TELECOMS TIP #5

DO

EncAryCptCionEcSoSmpDletEeNIED

TIP
Ensure encryption is set up so only authorised IP addresses can
access voice channels. Lock down access to telecom engineers
so they must gain new codes each time access needed.

www.matrix247.com/security 13

MOBILE RISK #1

I KNOW YOUR
PASSCODE! :

3 Why 5683? Top 10 most
56 Search this guide commonly Used
8
for the answer Codes

1234
0000
2580
1111
5555
5683*
0852
2222
1212
1998

Nearly 11% of all 4 digit
pins of 3.4M surveyed is
1234!!

Ref Data Genetics

14 T 08000 740 247

MOBILE TIP #1

DO

TIP
Use fingerprint ID as the most secure. Use numbers starting
with 9, 8, 7 or 6 in that order as they are the least common
codes used.

Email [email protected] 15

MOBILE RISK #2

WHERE DID
YOU GET THAT

APP FROM
AGAIN?

Hacking occurs through embedded
software concealed in an app.
Apps from non-secure sites carry
‘open doors’ and ‘trojans’ to steal
personal data.

FRCEAELL

PDLEEAYTAOSIEULSR
CONWNEECBT

16 T 08000 740 247

MOBILE TIP #2

DO

APP ADVISOR

Ratings

**** Yes I would recommend
* No, steer clear
**** Used regularly, excellent!!

TIP • Be suspicious of apps offering to make calls, connect to the
internet or giving 3rd parties your personal info.
• Research blogs online and when 100% with recommends,
proceed with caution.

www.matrix247.com/security 17

MOBILE RISK #3

I NEVER TOOK
THESE PHOTOS!...

crlieecnotrds
case
info

Simply factory resetting a mobile
before you trade in will NOT wipe
data off your mobile.
18 T 08000 740 247

MOBILE TIP #3

DO

CIertnifWdcieocsenmehafrwtaifiaanerriodpmllilretmdyNddoamiaolsfloto.kyafb.i.xleixsxxx

TIP
Ensure your hard drive is wiped by receiving a letter of Indemnity.
These can be free as Matrix247 can help you with this if required.

Email [email protected] 19

MOBILE RISK #4

FIND MY MOBILE! LOST
DEVICE DETECTION…

Mobiles carry personal passwords &
banking information as well as client data.

20 T 08000 740 247

MOBILE TIP #4

DO

TIP
Lock & locate mobile devices remotely using GPS tracking apps.
Ensure you have the ability to wipe data remotely. A great app to
monitor where your children are at any time.

www.matrix247.com/security 21

MOBILE RISK #5

EEEZZY MONEY!
IF they TRICK YOU!

5683 = LOVE

Fraudsters send you a text that upon
you responding REDIRECTS to a premium
rate service, costing up to £15 a call.
Fraudsters make tens of thousands daily.
22 T 08000 740 247

MOBILE TIP #5 DO

Call rejected!!

TIP
Unless you recognise the phone number of a missed call or from
a text asking for a response, wait until they leave you a voice
message. If important, they will.

Email [email protected] 23

MOBILE RISK #6

NOT UK? YOU’RE
GOING TO PAY!

Mobile Bill
ToStoFaafSltcBtDweri oaleblDwraopeamnoatlUkayoi nbRpaglodeda aFimnitlgeimn gMsAu llos2wi08ca40Mn2cM0Be0DMB -Ma2£B tGB£2 aB £23 4£50£024200

£1,760

Travelling abroad can lead to receiving
huge data roaming charges on your
return. On many occasions, this can run
into thousands of pounds.
24 T 08000 740 247

MOBILE TIP #6

DO

TIP
Always check what data roaming allowance you have before
leaving the country. Ensure you are alerted if about to exceed.
DO NOT download upgrades whilst on leave.

www.matrix247.com/security 25

MOBILE RISK #7/DATA RISK # 1

SAVE BIG MONEY….
BUT MANAGE
THE RISK!

BOSS....
The POLICE are here...
due to illegal content
& counterfeit licences

Manage risk by implementing strict BYOD (Bring
Your Own Device) & software download POLICIES.
This will prevent infected viruses, hacking of the
firms network and counterfeit licenses which could
attract prosecution.
26 T 08000 740 247

MOBILE RISK #7/DATA RISK # 1

DO

Panic over Boss...
It’s next door that have
been breached

Never mind then, back
to where we were!!

TIP
Use Mobile Device Management (MDM) to ensure personal &
business content are split especially prior to being traded in.
Management MUST listen I.T. suppliers to manage the risk.

Email [email protected] 27

DATA RISK #2

BEING FRUSTRATED =
GREAT PROTECTION…
BE HAPPY!....

Short, complex passwords like:
T1MSP455W0RD
are HARD for humans to
remember but EASY
for hackers.
tim5pta1sMswSoprdaTsIMswSopradssword

TIMsp4ssword

AccPIneacssossrwdreeocnrtided

28 T 08000 740 247

DATA TIP #2

DO

Great
Back to work!

SpaRceesInuvmaeders?

TIP
Long common word passwords like: saturdaywinefootballcar
- EASY for a human to remember but HARD for a computer
to guess!

www.matrix247.com/security 29

DATA RISK #3

EVERY GREAT BANK JOB
NEEDS AN INSIDE MAN!

Hackers buy passwords from existing and ex staff.
It DOES HAPPEN more than you think!

“I’m leaving next week... Amazing! they gave all
what does it matter!!” 3 passwords to one
member of staff!!

30 T 08000 740 247

DATA TIP #3

DO

TIP Prevent insider attacks by implementing dual control. Use
different key staff to do different parts on I.T. security in case
they leave. Share passwords with owner & change these each
week/month.

Email [email protected] 31

DATA RISK #4

RECEIVING NEW TOYS?
PROTECT YOUR STAFF
& FIRM FIRST!

PC’s, Laptops & Mobile
devices can quickly be
hacked into & contact
viruses through unsure
emails and network access
32 T 08000 740 247

DATA TIP #4

DO

TIP
Have a ‘Protection Checklist’ ticked off and signed each time
covering every essential. We can conduct a company hardware
audit anytime to get you started!

www.matrix247.com/security 33

DATA RISK #5

WIRELESS NETWORK?.....
VERY DANGEROUS
IF UNSECURE!

Unless secure, hackers will download Account
trading history contract details and end dates
management and staff emails!

CRlieecnotrd CRlieecnotrd

CRlieecnot rd

34 T 08000 740 247

DATA TIP #5 DO

Damn, this Wi-Fi
network is secure!!

TIP
Have a ‘Pen’ Penetration Test done by independent experts once
each 6 months! To block all threats of attack.

Email [email protected] 35

DATA RISK #6

YOUR WEBSITE
‘CONTACT US’ PAGE
COULD BE AN OPEN
DOOR TO HACKERS!....

If your web designer ETNmCeSaloa&mNniltoeJa.RcYWGEtOCIMUUeORMRbsDCsELSitIEeNT
has not implemented
securely, hackers
inject codes and
access all your
network and
client data.

36 T 08000 740 247

DATA TIP #6

DO

TIP
Have your IT experts check the ability credentials of those
working on your website to ensure they have the ability to
provide a tight and secure data entry website.

www.matrix247.com/security 37

DATA RISK #7

SOCIAL MEDIA STAFF
INVOLVEMENT A MUST
….BUT CARRIES A HIGH
RISK WARNING!.....

Unless Social Media
Acceptable Usage Policy in
place on Linked In, Twitter,
facebook etc then clients may
leave or give no more business
due to negative posts.
Competitors may also
re-tweet poor content.
38 T 08000 740 247

DATA TIP #7

DO

Company Rules

1. Don’t discriminate
2. No negative comments
3. Company Disclaimer

Let me train you to We appreciate the
safeguard yourself and knowledge

the firm’s reputation

TIP
Remember staff appreciate extra knowledge and by creating
better content it will achieve the best possible results and leads.

Email [email protected] 39

T 08000 740 247 www.matrix247.com/security

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