Class Of Their Own Parent/Carer Report

PARENT/CARER & After School,
CHILDRENS Holiday &
Breakfast Clubs
QUESTIONNAIRE
REPORT

Class Of Their Own

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Table of Contents

2017 Questionnaire: Introduction to Results .........................................................................................................................................4
Number of children attending and age ...............................................................................................................................................6
Where the responses came from ............................................................................................................................................................7

After School Club..........................................................................................................................................................................................................8
ASC: Child enjoyment .........................................................................................................................................................................................8
ASC: Activities ............................................................................................................................................................................................................8
ASC: Snack in club .............................................................................................................................................................................................. 10
ASC: Club staff........................................................................................................................................................................................................ 10
ASC: Reason for using Class Of Their Own.....................................................................................................................................12
ASC: One thing Class Of Their Own should change ...............................................................................................................13

Breakfast Club ...............................................................................................................................................................................................................14
Holiday Club....................................................................................................................................................................................................................15
Play Explorers ............................................................................................................................................................................................................... 19
Payment............................................................................................................................................................................................................................. 22
Administration ............................................................................................................................................................................................................... 24
Children’s Questionnaire...................................................................................................................................................................................... 27
Appendices .....................................................................................................................................................................................................................29
After School Appendices ....................................................................................................................................................................................29

Knowledge of ASC activities ......................................................................................................................................................................29
Thoughts on staff (by club)..........................................................................................................................................................................29
Enjoyment in After School Club (by club).......................................................................................................................................30
Range of activities in After School Club (by club) ....................................................................................................................30
Holiday Club appendices.....................................................................................................................................................................................31
Information prior to attending Holiday Club ..................................................................................................................................31
Thoughts on Play Explorers (by club) .................................................................................................................................................31
Thoughts on staff helpfulness (by club)........................................................................................................................................... 32
Enjoyment in club (by club) ........................................................................................................................................................................ 32
Range of activities in club (by club) ................................................................................................................................................... 33
General appendices ................................................................................................................................................................................................ 34
Experiences in booking and paying for sessions ..................................................................................................................... 34
Level of service from Office team......................................................................................................................................................... 34
End of Report........................................................................................................................................................................................................... 34

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2017 Questionnaire:
Introduction to Results

Every parent/carer who used Class Of Their Own during 2017 was invited to
complete our annual parents/carers’ questionnaire.

We distributed the digital questionnaire on October 12th 2017 to all parents/carers
on our email list. We took this approach, and did not distribute it through social
media, or our website, to ensure only current users of our services were able to
complete the questionnaire. To encourage completion, parent/carers were
incentivised with the opportunity to win a £100 Class of Their Own voucher.

In total 124 questionnaires were completed by parents/carers online, representing
the views of 142 children.

The breakdown of completed questionnaires was as follows:

95 After School Club (ASC) users
76 Holiday Club (HC) users
16 Breakfast Club (BC) users

The purpose of conducting the annual questionnaire is to identify and address
areas for improvement across Class Of Their Own. This has been done by utilising
different question types to generate both quantitative and qualitative data. In
certain questions parents/carers were asked to rate specific attributes such as
‘Does your child enjoy coming to Holiday Club?’ on a sliding scale between 1 and
4, in which ‘1’ was deemed to be very poor and ‘4’ to be excellent. The sliding scale
type of questions were largely used to gather quantitative data which could be
easily analysed and made into charts, graphs and other figures.

Open ended questions were also asked to parents/carers to receive a more
detailed, focused response. Questions such as ‘Are there any activities/resources
that could be improved at Holiday Club?’ were asked to see if any specific needs
were being missed inside club or to reveal if there were any recurring issues
within the responses.

Additional questionnaire data can be viewed in appendices.

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Respondent data

Number of children attending and age
Of the 124 respondents 79 parents/carers had 1 child attending Class Of Their
Own clubs, 30 respondents had 2 children attending club and 1 respondent had 3
children attending club (one respondent did not have any children attending club
and their response has been excluded, see below).

With regards to the age of the children attending club this varies largely but the
most popular age range is between 5 and 8 with 73% of children falling within this
4 year age band (see below). The lesser seen ages were 4 and 11 – this is typically
due to the cycle of when children start primary school. The questionnaire was
distributed in October, when most 4 year olds were joining the Reception year and
would have not had significant experience of our services.

How many children do you have attending Class Of Their Own clubs?

100
79

80

60

40 30

20 1
1
0

0123

Please tell us the age of your child/ren who attend our clubs

11 3 12
10 5 16
9
8 8 15 21 27
7 10 20 30
6
5 32
4
25 30 35
0

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Where the responses came from

Which After Schol Club does your child/ren attend?

16 15 13
14
12
10 10 9 8 7 7 6 5 4
8
6
4
2 1 10
0

Which Holiday Club locations has your child/ren attended in the last 12
months? (select all clubs attended in past year regardless of frequency)

21111100066884422 18 16 14 12 9 8 6

4 2 1

Which Breakfast Club has your child/ren attended most in the last 12
months?

80% 63% 38% 0%
60% Holland Road Southover

40%

20%

0%
Brunswick Junior

We had a great response from parents attending our busy clubs in Brighton and
Hove. Our clubs in West Sussex had a lower response rate, these clubs are less
busy locations and thus had a smaller base to draw upon.

In the next section of the report After School Club, Breakfast Club and Holiday
Club data will be reviewed in detail, part of the Holiday Club section will be used
to discuss the implications and impact of Play Explorers on Holiday Club.

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After School Club

Ninety five respondents provided data for the After School Club (ASC) section
which looked at child enjoyment in club, range of activities, age appropriateness
of our activities and more.

ASC: Child enjoyment
Respondents were asked to rate their child/ren’s enjoyment whilst at club. The
data received for this question was very positive with 86.9% of parents/carers
judging child enjoyment as either a 3 or 4 upon the sliding scale (see below).

Does your child/ren enjoy attending club? 46.50%

40.40%

1.10% 5.50% 3 4 (Greatly enjoys)
1 (Does not enjoy) 2

ASC: Activities

The questionnaire also required parents/carers to judge the age appropriateness
of activities that were present in Class Of Their Own ASC. Over 93.5% of
respondents felt the selected activities were age appropriate for their children and
nearly 60% of those achieving the highest grading. See below.

Overall age appropriateness of our activities

59.80%

33.70%

0.00% 6.50% 3 4 (Excellent)
1 (Poor) 2

The significant proportion (60%) of excellent answers reflects the investment we
have made in to resources for all ages.

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Parents/carers were given the opportunity to evaluate the range and diversity of
activities used by Class Of Their Own within ASC and 95.6% of parents/carers
expressed that the range of activities were either good(3) or excellent (4).

Range of activities

56.50%

39.10%

0.00% 4.30% 3 4 (Excellent)
1 (Poor) 2

“Both my kids love Class Of Their Own. Some days they hide because they don’t
want to leave and come home which I think is always a good sign!”

However, some respondents did express a desire to know more about how their
children spend their time in club. Out of the 92 responses to this question 28% felt
that they had inadequate or average knowledge of the activities being run in club.
Currently we send out a weekly email which details snack and activities in clubs.
We will review how this can be improved, to ensure that parents have better
visibility of what their children do in club. We have also been reviewing our social
media to see how we can share more photos of what children and our team get
up to in club.

Do you feel that you know enough about the activities we do in the
After School Club?

35.90% 35.90%

21.70%

6.50% 2 3 4 (Yes, I know everything
1 (No, I would like to I need to know)
know much more)

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ASC: Snack in club
We asked parents for their opinion on the snack their child/ren receive in club,
over 87% of the responses agreed that the snack in club is good. While a majority
of parents consider the snack to be good we received comments about snack
size, variety and quality. This is one area we will continue to review.

Snack (e.g. variety and size)

53.80%

34.40%

1.10% 10.80% 3 4 (Excellent)
1 (Poor) 2

ASC: Club staff

In this subsection overall helpfulness of the ASC Club Co-ordinators will be
reviewed (see below), as well as looking into which staff members received
special mentions from the parents/carers who responded to ‘Have any of the
After School Team particularly impressed you/your child/ren and why?’ question
when, answering the questionnaire. As pictured below the ASC club staff have all
been very accommodating and helpful to parents/carers within the club with
97.8% of responses falling in the good or excellent, with 75% of respondents
awarding the highest possible grade. It’s fantastic seeing the hard work by our club
teams receiving glowing praise from parents, carers and children.

Helpfulness of the team?

75.00%

1.10% 1.10% 22.80% 4 (Excellent)
1 (Poor) 2 3

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“Ryan and Rosie really care about my child and have really tried
to know him and understand his special needs”

Each team member has a ‘mentions’ column next to their name which indicates
any additional positive comments/mentions made about them by respondents
completing the Parents Questionnaire. By displaying this data Class Of Their Own
can get a good impression of staff that have been going the extra mile for
children/parents/carers and making lasting positive impression upon our
customers.

Team Member Number Of Mentions Club

Dani 5 Balfour
Carol 3 Brackenbury
Jason 3 Brackenbury
Louis 1 Brackenbury
Almu 3 Brunswick Infants
Maria 1 Brunswick Infants
Ryan 3 Brunswick Juniors
Mariana 1 Brunswick Juniors
Rhys 4 Brunswick Juniors
Rosie 1 Brunswick Juniors
Suzanna 2 Connaught Road
Chris 5 Fairlight
Kieron 2 Holland Road
Josephine 5 School Road
Louise 1 School Road
Cesar 1 School Road
Katrina 1 School Road
Laura 1 Sompting
Lynsey 1 Sompting
Craig 1 Sompting
Shelley 1 Southover
Sam 4 St Pauls
Angus 4 St Pauls
Marina 1 St Pauls
Anna 1 Stanford
Catherine 3 Stanford
Kim 2 Stanford

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ASC: Reason for using Class Of Their Own
We wanted to find out what the primary reason parents/carers have for using
Class Of Their Own. To attain responses for this topic the questionnaire simply
asked the open-ended question ‘Why do you use the After School Club?’ which
generated 91 responses. Of these 91 responses three easily identifiable categories
were found (see below).

Primary reason for using Class Of Their Own?

81

Work 6 4 5
Social Convienent Fun/Activities

As displayed by the chart the most dominant factor was work. As a provider of
services for children of working families, who need our service, it is always our aim
for children to ‘want’ to come to the club and to love their time there.

“Work long hours, good continuity of care
and reliable”

“We both work full time and need safe
childcare”

As a result of this feedback it is clear that for After School Clubs the main objective
should be to ensure that the needs of parents/carers, in relation to providing
clubs which are flexible and fit around their working hours. To enable us to gain
in-depth insight, parent/carers views were gathered regarding the one thing they
would change if they could.

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ASC: One thing Class Of Their Own should change
This open-ended question asked respondents to select one thing they would
change if they were able to. To provide meaningful insight, the 57 full text
responses were to this question were grouped, and fell into 7 different categories
as shown below. The text answer are shown in full in the appendices.

One thing Class Of Their Own should change 13

21

88
3 543

The highest degree of required change concerned resources, with 21 parents
highlighting improvements to resources in some way.

As a result of this feedback, we have made significant changes to how our
budgets are allocated, and increased the budget for holiday club activities. This
increase will have a positive effect on After School Club resources as the
resources are shared and remain in the club following the holidays. A proportion
of consumable resources (such as arts and crafts) are not used during the holidays
and are retained for use by the After School Club as is specific equipment.

‘Regular changes of toys’ or ‘repairs to current resources such as the pool table’.

Furthermore, in this category is snack with many parents/carers expressing that
snack needs to be more varied and larger as children grow up – one parent stated
that ‘snack used to be better in infants’ with another saying that ‘snack should be
more substantial or give an option of dinner’.

With regards to the timing of ASC some parents/carers expressed the desire to
extend club finishing times by either half an hour or all the way up to 7PM. Other
parents would prefer the option to pay hourly or to have the ability to book shorter
sessions to allow for extra savings.

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Breakfast Club

This section is short as only 6 questions were asked regarding these clubs – of the
124 responses only 16 of these had children that had attended Breakfast Clubs in
the past 12 months (see below). Of these 16 respondents the parents/carers had
10 at the Brunswick Junior Breakfast Club, 6 children at the Holland Road BC, and
0 at Southover BC.

Parents/carers were asked to share their thoughts about ‘Range of activities’ and
‘Breakfast (e.g. variety and size) offered within the Breakfast Club. Children found
that the range of activities were worse in After School Club. We will review how
we can improve the range of activities in Breakfast Club.

Range Of Activities

33.30% 46.70%
4
6.70% 13.30%
1
23

Breakfast (e.g. variety and size)

53.30%

13.30% 13.30% 20.00%

1 234

For both questions over 70% of respondents answers fell within the upper two
quartiles (see below). This overwhelmingly positive response indicates that overall
satisfaction is high, although we note areas for improvement in both categories.
With a small response rate, it should be noted that one respondent can have a
significant impact on an overall grading.

Other comments made by parents/carers at the end of the section did raise
concerns that the BC venues do not seem as welcoming as they could which
occasionally leads to a negative environment within the club itself. This is
something we will review.

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Holiday Club

71 respondents answered questions within the section, covering 10 of our Holiday
Club venues was gathered.

HC: Overall enjoyment
To gain insight regarding overall child happiness within the HC’s ratings scales
were used to determine 3 things; general enjoyment in club, age appropriateness
of activities and range of activities.

Does your child/ren enjoy coming to Holiday Club? 45.80%

43.10%

1.40% 9.70% 3 4 (Excellent)
1 (Poor) 2

Generally parents/carers were very positive about their child/ren’s enjoyment of
Holiday Club. 87% of children said they enjoyed Holiday Club, this is higher than
the result we received for After School Clubs. Whilst this is a positive reflection of
the HC, experience has shown the longer HC day allows the team to get to know
the children better and to engage in more in-depth activities. Children who attend
ASC attend regularly, and their enjoyment must be a priority, and this is something
we will review in the coming months.

Age appropriateness of Holiday club activities 54.90%

42.30%

1.40% 1.40% 3 4 (Excellent)
1 (Poor) 2

Again, parents/carers were very positive about the age appropriateness of
activities at Holiday Club. We will continue to invest in resources for all ages.

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Range of activities at Holiday Cub

50.70%

44.90%

1.40% 2.90% 3 4 (Excellent)
1 (Poor) 2

Finally, parents/carers were very positive about the range of activities at Holiday
Club. Over 95% of parents/carers said our range of activities were good or
excellent, this is an exceptional result.

Next, we delved into what exactly children enjoyed about our Holiday Clubs.
Using thematic analysis the open-ended responses were grouped in the table
below, with two key themes becoming apparent.

Category Mentions

Activities 30
Trips/Workshops 9
Other 2

Of the responses received the vast majority expressed the true enjoyment and
happiness their children spoke of about the activities we do in club. The majority
of responses mentioning ‘activities’ touched upon the fact that we do ‘messy’ play
in clubs which is often impractical in the family home – responses such as
‘anything messy!’, ‘water play’ and ‘modelling stuff’ enforced this point. Responses
also stated that the trips/workshops were a highlight to HC with several mentions
for the park trip as well as the visits from external visitors such a Jaws N Claws.

Parents/carers expressed their love of messy play in Holiday
Clubs: “anything messy!”, “water play” and “modelling stuff”.

The questionnaire also asked the respondents ‘Are there any activities/resources
that could be improved at Holiday Club?’ – This question received only 16
responses; 7 related to resources and 9 relating to activities. Several responses
referred to the need to fix/update the amount of toys available in club especially
to account for older girls, while other parents/carers mentioned that sometimes
the location at Holland Road was too hot during the summer. With regards to
activities a respondent mentioned that large group craft activities would be a
great way to form new friendships in club.

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HC: Word of mouth referrals and leafleting
The overwhelmingly positive responses evidenced above have led to a huge
word of mouth referral rate from parents/carers to others in the local area. As
seen in the pie chart below over 90% of parents have recommended Class Of
Their Own services to friends/family with children.

Have you ever recommended Class Of Their Own to another
parent/carer?

91.30%

8.70%
Yes No

91.30% of parents and carers have
recommended Class Of Their Own to

another parent or carer

Did you receive our Summer Holiday Club brochure?

65.30%
34.70%

Yes No

HC: Why do you use Holiday Club?
Parents/carers were also asked the reason as to why they use Class Of Their Own
Holiday Club for their children – the responses to the question can be seen below.
The results found were very similar to the ASC data with work, childcare and
social being the only 3 responses.

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As per the table below, work is the most prevalent reason for using the Holiday
Clubs on offer with respondents finding it difficult to get prolonged periods off of
work to look after their child/ren. One parent/carer stated ‘I need to work
regardless of school term times’ and another put ‘because I work and need the
support’.

Range of activities at Holiday Cub

63

Work 9 1 5
Social Convienent Fun/Activities

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Play Explorers

This section will look at the impact of the new Play Explorers initiative upon the
Holiday Clubs which ran from the summer holidays onwards in 2017. Specifically,
this section was introduced within the questionnaire to consult parental awareness
of the initiative, whether parents knew of the benefits and to discover which Play
Explorer Zone was most popular among the children attending club.

Were you aware that we had launched the new Play Explorer
initiative?

56.90%

43.10%

Yes No

Of the 71 respondents who answered questions regarding Holiday Clubs in 2017
only 57% of these were aware of the new Play Explorers initiative which launched
in the summer following a programme ran with the University of Brighton. Of the
57% (41 respondents) who were aware of Play Explorers 35 of these were made
aware through Class Of Their Own emails whereas 7 discovered the initiative upon
Facebook and another 7 saw flyers advertising the change.

If yes, how did you find out about Play Explorers?
(tick all that apply)

85.40%

17.10% 17.10%

0.00% 0.00% 4.90% 2.40% 2.40%
Twitter Website
Email Facebook Flyer Instagram Not Seen Poster at
school

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An aim of the Play Explorers initiative was to educate parents/carers about Play
and it’s benefits and 55% said they were better informed about play due to the
Play Explorers initiative.

Do you fee llike you know more about the benefits of play
due to the Play Explorers initative?

55.00%
45.00%

Yes No

56% of parents feel that Play Explorers had a positive impact on Clubs last
Summer. We did not investigate whether parents/carers felt positively about our
delivery in club prior to this question. This makes it hard to identify whether Play
Explorers has worsened or improved the Holiday Club experience.

What did you think about the impact of Play Explorers upon
Holiday Club? (4 = Great, 1 = Poor)

28.20% 28.20%

23.10%

20.50%

1 (No Difference) 2 3 4 (Much Better)

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Over 64% of children really enjoyed the collectable Play Explorer stickers
selecting good or excellent grading. This shows us that the Play Explorer stickers
had a positive impact on holiday club in 2017.

What did your child think of the collectable Play Explorer
activity stickers?

35.90% 33.30%

30.80%

0.00% 2 3 4 (Loves them)
1 (Does not enjoy them)

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Payment

One hundred and fifty nine answers were gathered for this two question section
which was used to discover desired payment method and whether customers
were happy with the current booking and payment services. As evidenced below
the most popular selections were debit card, direct debit and BACs followed by
standing order and credit card. The aforementioned options accounted for 77% of
overall responses for this question. Childcare vouchers accounted for another 13%
of responses.

Customers can current pay their bills through the following methods:

• Cash
• Card (Holiday only)
• Childcare vouchers
• BACS (bank transfer)
• Cheque

What is your desired payment method?

24.20%

22.29%

15.92%

10.19%

8.28% 7.64%

5.73%

3.82%

1.91%

Cash Cheque BACS Credit Card Debit Card Direct Standing Childcare Other
Debit Order Vouchers

We are reviewing our payment method and seeking ways to accept debit card,
credit card and direct debit in an affordable way.

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Respondents were also asked about their current experiences in booking and
paying for sessions. This question received an overwhelmingly positive response
with 93.4% selection good or excellent grading, with 68.6% selecting excellent on
the sliding scale. This indicates that their booking and payment experiences have
been excellent..

How were your experiences in booking and paying for
sessions?

68.60%

24.80%

1.70% 5.00% 3 4 (Excellent)
1 (Poor) 2

These results were for all services we provide: Breakfast, After School and Holiday
Club.

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Administration

This section was used to assess the level of service offered by our office
administration team, the usability of the Class Of Their Own website as well as the
customer’s opinion on pricing.

How do you rate the level of service you receive from the
administration team, in relation to club?

62.50%

32.50%

3.30% 1.70% 3 4 (Excellent)
1 (Poor) 2

Overall service level offered by the COTO administration team are very good as
seen above with 95% of 120 responses being in the top two quartiles with one
respondent commenting–

“Overall a very good service. Lovely team of
staff.”

Respondents also provided data upon how they currently accessed our website
as well as their ease of use while using it – the data regarding these two questions
can be found below.

Grade the ease of use of our website (4 = easy, 1 = hard)

47.40%
42.10%

0.00% 10.50% 3 4
1 2

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As depicted above over 85% of parents/carers judged the website usability to be
either very good or excellent. In spite of this 29.2% of respondents normally access
our website upon mobile devices which it is not currently optimised for. In the
future Class Of Their Own will look into making the site mobile friendly.

How do you normally access our website?

52.50%

29.20%

Computer/Laptop Mobile 15.80% 2.50%
Tablet Never accessed it!

The Parents Questionnaire 2017 also investigated our current club pricing for
Breakfast, Holiday and After School Clubs. This was done by asking ‘What do you
think about our Club pricing?’ The responses regarding this question can be found
below.

What do you think about our club pricing?

78.00%

4.90% Good Value 17.10%
Poor Value Great Value

Over 95% of parents/carers consider Class Of Their
Own to be Great to Good value.

As shown above over 95% of parents and carers judged our pricing to be either
excellent or good value (17.1% excellent, 78% good). Respondents mentioned that
payments could be requested at the end of the month as opposed to mid-month
to coincide with the majority of pay days. As a result of this feedback, we have
changed our invoicing processes and now invoice monthly for term time sessions.

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The final question within this section asked parents/carers to rate and comment
upon their experiences using the electronic registers in club. As seen below the
majority of responses were very positive although two respondents commented
that the electronic register can slow down the signing in, and out, process. This is
something we will review and evaluate how we can reduce waiting times.

How are you finding sigining your child/children in and out
using the in club electronic registers?

53.30%

32.80%

1.60% 12.30% 3 4
1 2

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Children’s Questionnaire

In October 2017 a separate questionnaire was distributed to be answered by the
children who attend our Holiday Clubs. This questionnaire was sent to supplement
the Parents Questionnaire. In total the Children’s Questionnaire contained ten
questions and managed to generate 28 responses from children aged between 4
and 9. Of the 28 responses a good range of club attendance was achieved, see
below, unfortunately only 1 response was achieved for Brunswick Juniors and
Sompting clubs so results may be not be representative for these locations.

What holiday club did your child go to?

12
10

10
8

8

65

43

21 1

0 Fairlight Peter Galdwin School Road Sompting Stanford

Brunswick
Juniors

Firstly, it was essential to determine the fun had by the children within the clubs.
As shown below 89% of the respondents had ‘lots of fun’ within clubs. This
questions relates to the overall club experience and is not exclusive to just
activities, staff, resources etc.

How much fun did you have?

25

0 3 I had lots of fun
I had no fun I had a little bit of fun

It was also important to assess staff relations with the children and whether they
were ensuring that those in club were enjoying themselves and felt supported by
the team. Data points regarding the question ‘Were the Play Leaders fun &
helpful?’ can be found below.

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Were the Play Leaders fun & helpful?

30

25

20

15

10

5

0 Sometimes No
Yes, all the time

As demonstrated 25 of the 28 children who answered the questionnaire found the
staff in club accommodating, fun and helpful – this is a resounding 89%.

Lastly, and most importantly it was essential to ask ‘Would you like to come
again?’ to determine how much they had enjoyed their time in the club and
likelihood to want to attend again in the future. This is particularly important due to
the prevalence of pester power and the influence that children can upon their
parents/carers.

Would you like to come again?

7%
4%

89%

Yes Maybe No

As demonstrated above 89% of total respondents to the children’s questionnaire
would visit our clubs again (25 of 28 total respondents).

89% of Children surveyed would love to come back to
Class Of Their Own

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Appendices
After School Appendices

Knowledge of ASC activities

Do you feel that you know enough about the activities we do in the
After School Club?

35.90% 35.90%

21.70%

6.50%

1 234

Thoughts on staff (by club)

Helpfulness of After School Club staff
4.00 4.00 4.00 4.00
4.00 3.66 3.50 3.75 3.66 3.57 3.71 3.66

3.50 3.20

3.00

2.50

2.00

1.50

1.00

0.50

0.00

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Enjoyment in After School Club (by club)

Child/ren enjoy attending After School Club
4.00
4.00 3.85 3.85 3.75
3.58 3.50
3.53

3.50

3.00 3.00 3.11 3.00

3.00 2.80

2.50

2.00

1.50

1.00

0.50

0.00

Range of activities in After School Club (by club)

Range of activities in After School Club
4.00 4.00
4.00

3.50 3.50 3.50 3.42 3.44 3.57 3.50
3.26
3.20

3.00 3.00

3.00

2.50

2.00

1.50

1.00

0.50

0.00

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Holiday Club appendices

Information prior to attending Holiday Club

Were you provided with enough information prior to
Holiday Club trips and workshops?

Yes, knew everything I needed to
Did not attend a trip/workshop
I did not know anything, Class Of Their Own could have done more

Thoughts on Play Explorers (by club)

What did you think about the impact of Play Explorers
upon Holiday Club?

4.00
4.00

3.50
3.50

3.00 3.00
2.50 2.25
2.00 2.66
2.42 2.37

2.00

1.50

1.00

0.50

0.00

Brunswick Brunswick Fairlight Holland Peter School Stanford Swiss
Infants Juniors Road Gladwin Road Gardens

Copyright Class of Their Own ® 2018

Page 32

Thoughts on staff helpfulness (by club)

4.00 Helpfulness of the Holiday Club team 4.00
3.50 4.00 3.75 3.83 3.83 3.83
3.00 3.63 3.33 3.71
2.50
2.00
1.50
1.00
0.50
0.00

Enjoyment in club (by club)

Enjoyment in Holiday Club

4.00 4.00
4.00 3.63 3.66

3.50 3.00 3.33 3.27 3.14
3.08

3.00

2.50

2.00

1.50

1.00

0.50

0.00

Copyright Class of Their Own ® 2018

Page 33
Range of activities in club (by club)

Range of activities at Holiday Club

4.00 3.66
3.50
3.50 3.50 3.53
3.50
3.33 3.40

3.00 3.07
3.00

2.50

2.00

1.50

1.00

0.50

0.00

Copyright Class of Their Own ® 2018

Page 34

General appendices

(Covers BC, HC and ASC)
Experiences in booking and paying for sessions

How were your experiences in booking and paying for sessions?

68.60%

24.80%

1.70% 5.00% 3 4
1 2

Level of service from Office team

How do you rate the level of service you receive from the
administration team in relation to Club?

62.50%

32.50%

3.30% 1.70% 3 4
2
1

End of Report

Copyright Class of Their Own ® 2018